Subway in Schwerin

I occasionally spend my breaks at this branch. But I'm regularly disappointed because the staff can't manage to open the store on time. Most recently, I arrived at 10:05 a.m. on a Tuesday and found the doors closed.

On Wednesday, October 22, 2025, I tried to redeem a Magenta (Telekom) voucher for a 15cm subwoofer. Unfortunately, it didn't work. The employee didn't speak German, only English, which wasn't a problem, but he did make it clear to me that he couldn't scan the Magenta QR code. So, unfortunately, I had to leave the restaurant hungry.

I've been a regular customer for years, but today was the last straw for me. The staff are completely overwhelmed, don't speak a word to customers, questions are skillfully ignored, the wait times are excruciatingly long, and ordering seems to be only possible via terminal. The store thrives on its staff. Since the old one is gone, where we always felt very comfortable (greetings go out!), who still spoke to us and could easily take our orders, today was our last sub in this branch. On top of that, there was an unidentifiable plant on my sub, which definitely had no business being there. A shame! Adios and never see you again.

The shop is very clean, but the employees are a disaster. I had the impression they were forced to work there. Extremely unfriendly. I had trouble ordering and asked for help, but I was ignored. After the food was prepared, I had a question about the ingredients because it looked like the semi-hard cheese was missing, which it was. He poked around in my food and said it was there. I couldn't find it. Then he said I was getting on his nerves. I find it unacceptable to treat customers like that.

When the store is open (we've been there several times and it was closed even though the website said it was open), you're lucky if you're not turned away because it's too crowded. The employees are unfriendly; most of them don't even say hello or goodbye. The food is sometimes good, sometimes bad, depending on whether the employees do it right; often the wrong sauce has been put on it, and things you paid extra for have been forgotten. We try to avoid it these days because most of the time when we go there, the store is crowded and you wait an hour, or it's closed!

Unfortunately, the staff is rude and overwhelmed. Orders are incorrectly filled, knives aren't even washed, and gloves are used for making toppings and taking the cash. Yuck. The wait time is easily 30 minutes. We won't be back.

My experience at this Subway branch was very disappointing. I had to wait an unusually long time, even though there were only a few customers in front of me, and the process seemed chaotic. The staff couldn't speak German, meaning simple requests and questions weren't understood. Service, speed, and customer communication were completely lacking—I won't be going there again.

Not recommended. They're all focused on money, and everyone seems to have dollar signs in their eyes.

ABSOLUTELY NOT RECOMMENDED I was there on October 4th and ordered via terminal. I've rarely seen such incompetent staff at Subway. It takes three people to make a sub, and one person just watches. Apparently, no one can clean the place. I waited 15 minutes after ordering, which is fine. Then the employee said he could pack different cookies than the one I ordered, because the others weren't ready yet. I denied this and said I wanted the cookies I ordered, claiming they were cooling down and it would take another 10 minutes. After waiting 15 minutes, I asked again about the cookies, and he dug them out from some corner. After I said it was 6 cookies I'd ordered, another employee called out, but not all of them were of that variety (there were only 6 on the tray). After I said, "Of course I ordered them and paid," he said nothing more. The cookies were cold and hard; they weren't freshly baked. Are employees now hoarding the cookies for themselves, or what's the point of such things?

Mega long waiting time and no greeting at all terrible store

Good store! Responsive Chef. Maxi

The employees barely speak German anymore. When I entered the store, an employee wearing disposable gloves was standing behind the counter, playing on his phone. Even when the store is quiet, the employees rarely manage to greet you. It makes you want to leave immediately and get canned food from Netto. We only went there because they offer free parking in front of the door. And Subway is supposed to be sooo good compared to other fast food restaurants. Ordering at the counter isn't an option anymore, which is why I usually avoid restaurants like that, but we were hungry.

It was my first time at a Subway and, since I have a lot of food intolerances, I had trouble ordering. The friendly staff there were very accommodating and helpful. The food was also very good. Excellent, I'd love to go back!

Maybe they should hire more staff... You're constantly waiting up to 40 minutes, and the staff can't keep up. Especially since things often have to be redone because the staff get confused, which I can understand, given how unreasonable it is.

2* for cleanliness, speed, and friendliness. Why not more is easy to explain. There are terminals where you order. A great invention. But what good is the best technology if the two employees don't put what was chosen on the sub? Most annoying is that ingredients that were even paid for at a surcharge were missing from both subs. That's called cheating. I also wonder how two identical subs can have a weight difference of 45 grams "according to my scale." Respect. Considering that all employees are supposedly trained accordingly, this difference is simply too large. I will avoid this place in the future.

You want dinner after work, but unfortunately, you get sent away because they can't keep up with the orders. It's very sad to send customers away because you're overwhelmed.

When the ladies are there (and not closed at short notice) they manage to put the sub together to some extent.

So far so good... A fast food restaurant... With freshly prepared food... The toilet, however, was in need of cleaning

Disappointing service – not even worth a star. The advertised opening hours are unfortunately ignored. Half an hour before closing time, you're simply turned away – with the explanation that the store still needs cleaning. Meanwhile, the staff stands outside the store smoking and casually chatting with friends in the parking lot. This is definitely not what customer service looks like. Service has clearly been misunderstood here.

Delicious hair in food, that's how it tastes best

We waited far too long for the food, and then the order was incorrect. Not recommended.

Super friendly service and a pleasant working atmosphere... The food was absolutely delicious; I have absolutely nothing to criticize. Thank you 👍

We wanted to eat at Subway today. We stood at the counter and were rudely told that we had to order at the terminal. We're a bit older and couldn't handle it at all. Of course, the staff offered no help. We left the store hungry and went to Burger King.

The staff is very unfriendly to customers. Ingredients are constantly forgotten on orders, hair is found in orders, and people wear gloves to run their hands through their hair and even use the cash register. Today we ordered, and up until that point, everything was fine. However, if the employees hadn't flirted with two girls, I would have received my entire order (instead of 30 cm, I only got 15 cm for the full price of a 30 cm sandwich). Next time, maybe don't get distracted by underage girls and pay attention to the preparation ;)

Perfect for lunch or a quick snack. Be careful, though, as you'll always smell like a snack bar after leaving the store.

Unfortunately, the staff was very unfriendly. When our order was ready, we were rudely and annoyed at the waitress's request – completely unnecessary and unprofessional. The food was good, but the customer service left a lot to be desired. Furthermore, it was unfortunately very dirty; both the tables and the counter appeared unkempt.

Incredibly bad service. You only order at the terminal, then you do it, and then you're told they're out of macadamia cookies, which are displayed on the terminal. The connection to the app and the rewards program doesn't work here either! One of the worst stores I've ever visited, and I go to Subway several times a month...

The young employee with the cap and curly hair is awful! Unfriendly and doesn't help if you're struggling with the terminal! You don't need that kind of behavior at a food chain like Subway. But at least the food tastes good.

I was mostly satisfied with the sub, although depending on the employee, the toppings were a bit sparse. Today we ordered salads and were more than disappointed. The entire "salad" barely covered the wrapper and was nothing more than what was on the sub. So, it was more of a pickle, not to be expected. Additionally, two salads were missing the dressing and cheese. The flavor was good.

I think it's a shame that you can only use one coupon/voucher per order at Subway. So I had to leave the store with six orders for the family. Of course, the staff wasn't 100% happy after that. But I got a free bag, thanks. ^-^

- Only terminal orders, the terrible way these fast food companies are doing this. A choice would be nice: tech or personal. - Regular Deutsche Bank card not accepted for payment in the store yet again. - Requests to pack a whole sub in two separate pieces were ignored with "I'll pack it like I always do with a sub."

I used to really like the store, BUT! Unfortunately, things have gotten so bad there. The staff are incredibly unfriendly, they talk about customers and gossip about colleagues! The staff have to be repeatedly reminded that ingredients are missing from their orders! They touch their hair or operate the cash register with gloves on. Employees go on their break even though the store is extremely busy and say, "Enjoy your meal!" Today I was cheekily told to sit down while I waited for my order! I didn't want to because my daughter likes to watch the food being prepared! When I said no, thank you, all I got from the dark-haired lady was a "WHAT!" She made it clear to me that if I stand there, others will think I'm ordering there. What this lady said was such nonsense, and then she complained about me to her colleague! Unfortunately, I can only agree. Clean is something else entirely!

Many thanks to the young woman behind the counter. She is very friendly and helpful. The food was delicious, as always.

No, absolutely not! We wanted to take a break there, but the employee was so rude. We wanted to have our subs prepared at the counter. The employee obviously didn't feel like doing that and told us to order at the terminal. But we didn't want to do that because it would take time, and we only had a short break. Then she said goodbye in a totally unfriendly tone. This makes me wonder what people who can't read do when they are denied food by the employees in such an impossible and rude manner. Dear owner, please reconsider the way your employees behave. Regards

We didn't have to wait long, which was okay. However, the dark-haired lady behind the reception desk was extremely rude to the customers and was very irritating. Customers would have preferred politeness.

Unfriendly staff, unacceptable. Disgusting to put something like that behind the counter. The store was apparently last cleaned a week ago. No words, the store is being avoided.

El Jefe runs the place so well that I simply take 2 subs out of insane pleasure even though Heike can only manage half

We waited almost an hour for our food. At one point, an employee came over and yelled that they were out of sesame bread. After eight orders, they finally understood that they were out of sesame bread. Everyone was annoyed; the one who seemed to have the most say took out the trash, and five minutes later, with a grabbing of his hair, he finally helped out by turning off the ordering terminals because they couldn't keep up. Overall, the worst experience there so far.

Total rip-off! I'll avoid this store. I've been there four times, and each time something is missing from my orders, or I get things I didn't order and don't want. Today, for example, a little stoner served me and acted rude when I asked for a bag. The food was lukewarm, the bread was hard as a rock, and even the cookies were missing.

The cheese was forgotten in the salad. The stalk was inside.

Erstmal großes Lob an die Junge Dame die mich und meinen Ehemann heute Morgen bediente. Sehr nett und hilfsbereit Das Essen hat uns super geschmeckt. Die Sauberkeit am Sitzplatz, war solala aber das gesamt Bild macht es. 4/5 Sterne

First of all, big praise to the young lady who served me and my wife this morning. Very nice and helpful We really enjoyed the food. The cleanliness of the seat was okay, but the overall picture makes it.

Actually, I've always been a fan of Subway. The last visit was totally wrong. An older lady entered the store and asked if you had to order at the terminal. The employee said if you ask me nicely, I'll help you. The lady left the restaurant saying no thanks. The employee just said “it doesn’t matter, it’s not our target group anyway”. How cheeky... every customer who wants to leave their money should be part of the target group. PS ordering at the terminals is really crap.

We come from Berlin and thought this subway was great. The touch monitors for ordering are great and the branch was very clean. Anyone complaining here has never seen a Berlin Subway branch. We liked it and it was fresh too.

Just awful! What kind of service??? Only the last bit of crap with machines and then everything is wrongly documented. No thanks, never Subway again. Unless you get normal service again.

Not recommended. Waited 1 hour for food even though it said 15 minutes. Toilet disgustingly dirty and the seating area. Staff unfriendly never again

As always, delicious and freshly prepared! Highly recommended!

The shop remains a mess. Staff have been poorly trained for ages, it's full and the staff smokes outside. The terminals don't work properly, my card (regular debit card) was rejected by the terminal both contactlessly and via the chip and the staff then tells you that you can only pay in cash or you have to leave again. The handling of the terminal and the regulations are obviously very different if you read the reviews here.

I have never seen such slow staff

No longer recommended. I enjoyed eating there. A sub now costs €10 and is currently very limited. With 3 cucumber slices, 6-7 lettuce leaves and a drop of sauce. So that you really don't have a bad taste in your mouth anymore. Only the dry bread with a lot of side dishes. For the price I expect something different. Apart from the food, I personally think the thing with the ordering terminals sucks. Where is the connection to the customers? No wonder why people distance themselves from anything real when even the simplest communication is interrupted

Basically, I was always enthusiastic about the store. Nice staff, good food, clean. But that has changed today, because suddenly the curly-haired employee (incredibly unfriendly and cheeky towards the customer), whom I disturbed during his break (10:30?), has suddenly reinvented the wheel and says you can only order at the terminal. Funny how things were different last week?! If it is actually the case that you can only order at the terminal, please write it somewhere in large size or sign it! I was the first to get into the store and while I was waiting for the employee to take a break, there was already a line at the terminal.

Unfortunately our visit was very disappointing. The customer in front of us had already had problems with the change - it was obviously given incorrectly, but instead of admitting the mistake or politely looking for a solution, the situation was simply dismissed. No accommodation, no insight. When it was our turn, the ordering terminal wasn't working properly, but instead of helping or offering an alternative, we were left standing with a shrug. Customer service doesn't seem to be a priority here. It's a shame - you feel absolutely unwelcome as a guest. I've always been very satisfied so far, but the store has really slowed down.

The staff were very nice, but the tables and floor were quite dirty. With three people on a shift, it should be possible to wipe down the tables and sweep the floor. I also hope this is the only branch where you can only order at these terminals. The great thing about Subway was always that you could have your subs topped from scratch, however you wanted. Unfortunately, this is no longer possible; you can only make minor adjustments to the finished subs via the terminal. The bottom line is that I don't need to go to Subway anymore if this is the case everywhere now. Unfortunately, very disappointing.

We are disappointed for the first time. The bread was in the toaster for far too long and was really hard... And the staff was also friendlier.

This used to be a really good shop. Just disappointing now. Unfriendly staff, where bullying among each other and gossiping about customers seem to be normal. No toppings on the sandwich is the new standard. The cookie selection is made by the staff and not the customer?! Cleanliness should urgently be worked on again on site. I definitely can't recommend the store anymore. Very unfortunate.

I've been here regularly for years. The employees are now very unfriendly, impersonal and annoyed. The new ordering system is also not effective.

Unfortunately, the process was not well organized under corona conditions. Too many people in the business.

Ordering with the terminal is not optional. Staff great, except for one young employee who was very rude.

The customer is not asked which cookies he wants, they are just thrown in at random. The staff is unfriendly and says what is he looking like! Really very unfriendly the shop is really very dirty the operation of the screens still shows some errors and there are not several types of cheese to choose from.

Staff sometimes a bit lost but friendly

Everything is perfect and the boss is excellent

Simply perfect. If I could give this branch 100 stars I would. The market managers are just super nice. My favorite restaurant in all of Schwerin!!!!

New staff again and it didn't look like they were properly trained. The salad was thrown into the box, which sucks. I'm just saying if you don't feel like working then you should stay at home. People are better off there. And the toilets are the last thing. Should be cleaned more often.

Employees are usually a bit over-scheduled but eat correctly, always fresh and tasty. We can recommend the shed

So Subway hasn't done itself any favors with the new ordering terminals. The ordering process didn't work for us. But the staff was super friendly and a few minutes later we had our delicious sub in our hands. Simply great!

When things have to go quickly! "It was delicious" 😋

Bei einer Bestellung von 6 Subs wird man unhöflich angesprochen man möchte bitte vorbestellen, tja Leute die wollen kein Geld mehr verdienen. Bestellt bitte nur noch ein Sub für die Familie zum Teilen!

First communication after ordering on site: “Next time, pre-order!” To be honest, my 3 small children and I spontaneously felt like going to Subway while we were passing through. The desire then quickly passed. To make matters worse, the subs were bone dry, with barely any sauce on them. That was probably our last visit there.

Good evening, this was the last time here, the staff was unfriendly. I ordered 4 subs and was immediately told to pre-order them next time.

Not bad these new machines. It now effectively takes longer until you can eat (fast food). If you made a typo, bad luck. That's on the table now that you can no longer interact with the staff. What's the problem when you serve a customer at the counter so that you have an overview of everything like you always do? That was Subway's concept or am I wrong?

Always happy when things need to be done quickly

I find it impossible that you can only order via terminal even though no one was queuing. This no longer has anything to do with customer service. Anyone who has a lot of extras or changes will sound stupid and stupid. I won't go there anymore.

Saleswoman unfriendly and bossy. Service training would be an advantage. Tables dirty.

Sometimes like this; sometimes like that.

This review only applies to the store in Gartenstadt. Unfortunately the staff is overwhelmed to make 4 subs (2 people worked there) and that's why we left because, according to the employee, it was a "large order" and couldn't be processed. We then drove to the main train station where a person was working and he served us to our complete satisfaction and !Fast! processed, even though the next ones were already waiting. Unfortunately the last time in Garden City. PS: Don't employees who have a 20cm beard and long hair have to wear a hairnet? I was already feeling sick.

You can satisfy your hunger very well.

Nach anderthalb Stunden Wartezeit kam die Lieferung unvollständig und Eiskalt und dann musste ich selber dahin fahren und mein Geld Abholen. Also Subway Blumbrink wenn ihr weiter über dritte und vierte liefern lasst geht das vor die Hunde. Lächerlich

What a store, first the order is incomplete for 28€ after waiting 20 minutes, then you confront the staff who then make the wrong sub. Shameful, never this store again, staff overwhelmed with a few orders and rude and snotty.

Unfortunately it's no longer what it used to be, now with the ordering computers you choose something and then the whole store tells you that this and that is no longer available... all the people are waiting at the seats so that if you eat on site want to eat, maybe have to eat standing up... Breads are only half full, so the beginning and end are completely dry, not even any more sauce, and I didn't see any of the cheese I paid for extra

very unfriendly staff there tonight not every customer was treated equally

Very tasty sandwiches, I can recommend them

The ordering terminals that have been set up are absolutely not well thought out and are an unreasonable expectation for the customers.

The service is not the best, you won't get any helpful information if you have any questions, in the future you will only be able to order via a terminal. Be careful, if you order at the terminal you can only pay with a card and not cash.

The blonde is super rude and arrogant.

Ordered online, unfortunately not everything was as ordered, which isn't a bad thing. Mistakes happen. However, it should not be common practice to be reprimanded by the male employee after asking a normal question. This employee should complete employee kindness training. :)

40 minutes of waiting in the sabs also felt like everything was missing

Now with an ordering terminal... it was very quick, friendly staff

What arrogant service... you lose your food. They don't even have name tags and she didn't want to say her name either. Really lousy service!!!

I rarely go to subway since when is this so that you have to pre-order for 4 subs?? I mean the store was empty and the employee seemed a bit pissed🤔

If so, the service is better than at the train station

People will never go there again!!!!! As soon as the customer turns around, the bread that was on the floor is served to the customers again!!!! expired items are still put up for sale. As well as lettuce, for example, which is already red, is put on the sub which I saw over the counter myself! Customers are shouted at as soon as they don't understand something. Employees and employees are even brought to wine in front of the customers, which is a complete no-go. Customers are being yelled at to pre-order four or more subs, even though they haven't even managed to write it down anywhere, neither in the app nor in the store. Cleanliness is a foreign concept, for all the tables are full of crumbs, the floor is full of sauces and if you look in from the side, things don't look any better at the back!!! and another negative point. A friend of mine urgently needed to go to the toilet. to do another business, let's put it this way, but there was no toilet paper at all.😡

Eating at Subway is always a highlight for us since we don't have one at home. Food was great. Ambiance was also OK, nice that you can sit outside. When we were there it was very full and anyone who can think logically knows that you just have to wait for your food... no problem for us... the staff was very nice to us despite the stress 😊 we'll go back when we are nearby...

We ordered via Uber Eats and the food arrived after half an hour, which is okay in terms of time. When I opened the boxes, this picture appeared and the products were cold. When I called to ask about the quality of the food, I only received the answer that my frustration was understood, but that's just the way it is now... It's a shame we actually liked eating there but not like that anymore.

The bread was full-flavored. The slightly darker, narrow Hans kept the shop clean. Greetings to the habibi

The food tastes good, unfortunately the shop looks very dirty, the benches outside to sit on are still full of dust and inside there are crumbs everywhere, let alone under the table. Same game on the toilet. I think there has to be time to swing the broom in between.

We spontaneously decided to use Subway and went there. We thought ordering at the terminal could save stressful situations if you are indecisive. After a moment of deliberation, we finally finished and paid for our order. We were abruptly informed that we should “please” pre-order in the future. We were surprised and initially affirmed the statement. Now another customer complained that people never follow the ordering rules and then complain about the waiting time. While we waited patiently (not a long wait), we checked Subway's ordering rules. Since we couldn't find what we were looking for, we asked the colleague who gave us the order. We found that an order of 4 or more subs counts as catering and pre-ordering is recommended. Dear Subway employees - please add such rules in the order area in a legible manner in the future so that such misunderstandings no longer arise. Otherwise great as always - Subway remains one of the favorite stores.

Unfortunately I can only give it one star overall. The food tastes good as always, but unfortunately the new system with the machines doesn't work at all. We had received a voucher in the mail and wanted a SUB of the day, both of which cannot be ordered at the machines, so we were advised to order at the counter. It wasn't a problem for us, but we had to wait half an hour before our order was even taken - it was probably the instructions to give priority to online and terminal orders. Even though they were clearly abandoned after we hired them. The system cannot lead to satisfied customers in the long term. The employees on site really did their best and booked subs on a piecemeal basis. But the system should be reconsidered as quickly as possible, because unfortunately it no longer has anything to do with a fast-food restaurant. Our friend had ordered at the terminal and finished by the time we were able to place our order. PS: if certain cookies/breads etc are no longer available, it's best not to be able to select them on the terminal either.

Super nice team, it's really fun to eat something here... and of course it tastes really delicious!

That was nothing anymore! New concept - doesn't work! No one is standing in line anymore thanks to the touch things, BUT all orders (app, delivery service, on site with touch and on site at the counter) are actually processed one after the other as they are received. That's no surprise given that there's only one production line, but that means there are always 12-20 orders hanging in the air and everyone, really EVERYONE, is annoyed. I feel sorry for the staff because this system just doesn't work and these people try everything. Waiting time: 45 minutes for 3 sandwiches! Not again! Sorry Subway, but I won't be coming back like this.

I don't go to Subway often, but since the automatic ordering machines were introduced, the quality has deteriorated significantly. It takes significantly longer until the sub you ordered is ready because you have to laboriously enter all the individual ingredients into the terminal and then wait. During the waiting time (10 minutes - in an empty restaurant) you are asked to sit down, so you have no control over what is actually being prepared. The bad surprise came at home when I found ingredients on my sub that I didn't order and that I'm allergic to. Almost 10 EUR was thrown out the window because I couldn't eat my sub anymore.