Subway in Übach-Palenberg

This shop is simply a disaster. Ordered through Lieferando, delivery was supposed to take an hour, 1.5 hours later, still not there! You wait in vain for food, you call them, hahaha funny, but they answer the voicemail! NEVER AGAIN, this snotty shop! Doesn't even deserve a star!

Very bad, don't go. You walk into the store, say hello and get no answer. The employees stare at you a lot. I've been going to this Subway branch for six years and have never had any problems. The first time I had problems like today's, outrageously anti-social

I was extremely satisfied with my order from Subway on Lieferando. Everything was delivered quickly and reliably. Upon request, the respective subs were given their names accordingly - that worked great. Thank you for the great service! Greetings from Gangelt

Total disaster, ordered for 4 people and waited almost 2 hours for delivery. Food was cold, not even toasted or cut in half, not recommended...

The employee was extremely slow.

Hello everyone, I don't like leaving such a bad review, but when we went to Subway today we were wondering why the orders in front of us were taking so long. It turned out that Abdul and Babdul had no idea what we and those before us were ordering. The display of “fresh” ingredients also left a lot to be desired. The onions, for example, were in their own JUICE!!! The cheese had strips of meat on it, which is quite unpleasant for me as a vegetarian. The cheese also looked as if it had been in a barrel when America was discovered. The onions were at least as old. The 2 gentlemen behind the counter were incompetent, his great-grandfather. Please definitely and urgently require comprehensive training.

Customer focused staff and delicious food👌

Well... I don't know what happened to the store... Used to be there regularly. Then Corona came and the disaster began and has now reached its zenith. After I've been driving to Alsdorf lately, I thought I'd try it here again... But that wasn't the best idea. Receipts, ballpoint pens and Post ITS in the hygiene area. You are ignored until you can't anymore because you're supposed to order. The bread is cut and then torn open so that it falls apart when eaten. Each wish must be repeated several times. Then the wrong sauce, stands out and puts the right one on top (customer, I stand in front of it and see it, but no one will have noticed). The fact that half the contents come out of the salt pot is noticed with a sigh, but you can still try to convince the customer. Well it was worth a try, it will be Alsdorf again next time. To the customers who order via Lieferando and are surprised about the 2 hour delivery time: you will be ignored. I stand there, the order arrives, the second employee comes, reads it, puts it somewhere and goes for a smoke. I'm done and when I go out I notice the other employee taking a break.

I'm not quick to complain, but the subway is truly a disaster. Bad staff, totally adjusted prices that are nowhere else. Change is rare, so it's better to have it down to the cent. You also have to be lucky with the opening times, I think they get up in the morning and decide whether the store is open today or whether the store stays closed. The old owner was really much better. Take your time and drive 10 minutes further to Alsdorf.

Unfortunately, the quality of the service employees has declined significantly. I had to place my order, which only included a sub, three times because the employee preferred to listen intently to his podcast. Scanning my customer card was also too strenuous for him, which is why he refused to allow me to do so. For a long time I considered the Übacher store to be the best in the area. Unfortunately, my opinion on this has changed since today.

Ordered via Lieferando. Delivery took a long time. Food was terrible. Cold and muddy. 40 minutes after eating, the stomach no longer wanted to hold the contents. abdominal cramps etc. !!!Never again Subway!!!

After 2 years we wanted to give it another chance. Well, we would have been better off leaving it alone. Should a change in the sauce cost extra? Seriously? Other guests were not allowed to use the toilet, simply not friendly and guest-oriented. The display didn't look as fresh anymore and in our opinion the bread we ordered wasn't the best either. We won't give the subway another chance.

Anyone who still gets a sub in 2024/2025 has only themselves to blame. The subs are now grossly overpriced. Now you would think that the quality or the size of the sub would have to increase. But no, I now pay €12 for a 30cm sub and have less content now than 3 years ago, let alone in 2017. I ordered a Philly Cheese Steak Sub and am stunned by the content. It feels like I'm just eating bread.

Hello dear innkeeper, businessman, unfortunately I had to wait almost 3 hours for my food on a Tuesday. Telephone contact: very friendly with a lady who unfortunately can't help it. On site with me: Driver very friendly and apologizes, despite the fact that he can't do anything about it. Quote of the evening: Why do you have to work like that when you could make a little more money with a little more business acumen. Point 1: Do not accept delivery if necessary. Only accept for places that are directly nearby. Alternatively, more drivers are deployed, which unfortunately might not be so economical. Point 2: open and faster communication in the event of late delivery. (If necessary, offer customers to pick up themselves because there is a delay or do not offer delivery for this group) Point 3: Think economically and do not accept the order Repeat point 2. (Advertising costs are expensive and so are dissatisfied customers) what do you earn if your employee needs at least 15 minutes to produce and your driver needs 20 minutes to deliver per order, this would already be 35 minutes of working time + sprite costs + cost of goods + energy and rental costs, I can't imagine that there would be any money left over at €27.94. Thank you very much for the free cookies and otherwise it was tasty, but the delivery time is totally customer-unfriendly!

I like to order the Philly beef sub here, delicious. Friendly staff and delicious subs.

We got there at 11:30 a.m. and were told by an employee that they wouldn't be open yet, and wouldn't be open for another 10 to 15 minutes. Outside the opening times it says 11:30... very strange

Juice shop. Ordered at 4:25 p.m. Food was supposed to arrive at 5:54 p.m. I called for the first time at 6:25 p.m. and was put off because Lieferando was having trouble and food would arrive in half an hour. Called again at 7:20 p.m. and he asked me if I could speak English, which I said no, then he told me he was alone and said 30 minutes again. I gave him 30 minutes notice. I've been waiting for my food for 3 and a half hours now - it's 7:51 p.m. The madness is on Lieferando it would be delivered. Not recommended to anyone. I will never order there again!

Ordered on Lieferando, orders time 50 minutes, food only arrived after 2 hours, ice cold, everything we ordered felt like everything was wrong, all of a sudden there was salad with it or onions, when I asked the driver he just gave me a cheap excuse as to who was being ordered here regret it.

Ordered takeaway. Part of the order was a footlong sandwich (30 cm sub) consisting of a cheese oregano bread with the toppings of cooked ham, sliced ​​cheese and jalapeños, as well as the hot sauce, salt and pepper. The employee deliberately distributed the jalapeños and the hot sauce discreetly over the sub and asked afterwards whether the quantity was okay or whether it could be a little more. Thank you at this point for the employee for thinking ahead and being customer-oriented when it came to spicy foods. 🙂 The other part of the order consisted of a Legendary Teriyaki sandwich (15 cm sub) with the self-selected Cheese Oregano bread, as well as the Philly Supreme sandwich (15 cm sub) from the SUBMELTS series. The Legendary Teriyaki Sub is one of the classics and a delicious combination of bitter and sweet. There is nothing more to say about this great classic. 🙂 The Philly Supreme sub, however, did not live up to my expectations. The Philly beef seemed very bland to me - I missed the juicy and intense taste of a steak. I would have imagined a cheesier taste in a SUBMELT sub. On the other hand, I found the Chipotle South West Sauce to be very tasty with its spicy-fruity-sweet taste and I would highly recommend it on custom subs. The cookies (Chocolate Chip Rainbow Candy and White Chip Macadamia Nut) were excellent as always. A big compliment goes to the very courteous, friendly and patient staff. (As of: 11/8/24)

Ordered 2 sub meals, 6 of the chicken nugget things, a footlong cookie, and a footlong churro. It took around 2.5 hours for the delivery and the churro was missing the chocolate dipping sauce. The food was all cold and tasted like it had been sitting for well over an hour.

Simply pathetic 0 stars!!!!!! Ordered from Lieferando at 7 p.m Food is still not there at 9:15 p.m Should be delivered at 8:10 p.m Lieferando doesn't help and the phone number is not available from the website. Paypal is already getting the money back I advise everyone to eat or order here!!!

Had to wait 2 hours for our food for nothing. If there were zero stars I would do it

After 2 hours Wait, my Lieferando order was canceled. Reason: extreme weather :D Great shop.

Delivery simply wasn't delivered, despite a phone call beforehand

Terrible service! The food was cold and we got the wrong drinks. We also missed a snack. When we wanted to call, all numbers were not in use!

Unfortunately the food was a disappointment. It didn't taste good and I even threw up afterwards. It could possibly have been because the delivery had a 30 minute journey, but I can't say for sure. (Delivery order)

We wanted to order something, the salad was almost empty, the leftovers were probably from the day before, the cheese looked white and soft, the manager asked why we were leaving, I explained it to him then there was another rude comment

The food was good as always and the service from the man was really good, tidy and quick and you can always go there, especially on hot days, it has a good climate and it's a lot fresher and better than other subways

Sandwich was good, but the employee was very, very unfriendly. Absolutely bad mood, rude questions and lackluster work.

The food was great! But one thing really bothered me, and that was that the worker who made us the sandwiches was very rude. He threw the tray containing the rolls back into the oven. And became rude when it took a little longer to choose a side dish. (e.g. sauce or salad, cucumber, etc.) Otherwise delicious food

Friendly staff...short waiting time...completely satisfied

Great service and really tasty.

Very strange company that doesn't seem to want to sell anything. Service is underground. I'm curious to see if things get better..... Coupons!!!!!

The only subway where there are no offers, because he can do it right away...

Walked 2 KM for free because there are wrong opening times on the internet again and this shed can't seem to manage to correct them. Never go there again.

users Topic that the boss is aggressive and stingy Re: Experience at Subway I would like to share my experience at Subway. Unfortunately, I noticed that the boss's tone was a bit too aggressive and gave the impression that thrifty practices were the priority. Improvements in communication and dealing with customers would be desirable. users More text ChatGPT Re: Experience at Subway I would like to share my recent experience at Subway to provide constructive feedback. Unfortunately, I noticed that the boss used a slightly too aggressive tone in direct interactions, which affected the positive atmosphere. In addition, it seemed to me that the company's focus on economical practices was more in the foreground, which had a negative impact on the overall impression. In the future, it would be desirable to maintain friendlier communication with customers and perhaps find a balanced approach in terms of service quality and cost effectiveness. This could increase overall customer satisfaction. Thank you

It is displayed openly on Google, after 15 minutes of driving you find yourself in front of a locked door. Sundays, 5:30 p.m.

That moment when you feel like going to Subway, which according to the internet is open, you go there and realize that they are available... It's a shame that you're not able to. Set the correct opening times. Hence my star rating.

Important! The opening times shown here are different than those written on the door! On Sundays the shop is e.g. closed.

Is clean and the staff is friendly. But no toilet doesn't work at all.

Bread from at least the day before. Hardly any sauce and dust dry. Unfortunately not recommended.

The subs are very dry even though they are not toasted. No outside lighting available. The cookies were also hard.

I was there for the first time with a friend and the staff was very cheeky and looked at us angrily. A slightly older lady with white hair. OK, Karen.

I'm only giving one star so that I can even rate it 😡 This has never happened to me at Subway. Food was great as usual but the staff was so incredibly incompetent that I've never experienced it before. Just sad. For four people, the whole order took about 45 minutes.

Essen in gewohnter Subway Qualität und sehr freundliches Personal, das Ambiente gefällt mir nicht so gut, aber das ist nur sekundär.

Sub war sehr gut nur die Bedienung war nicht orientiert und unfreundlich.

Hallo, Ich musste lange auf mein Baguette warten, dazu kommt noch das zu viel Soße drauf war und man das Gefühl hatte, das die Arbeiter sehr Inkompetent sind. Einer der 2 Mitarbeiter hatte airpods im Ohr, meiner Meinung nach eine Unverschämtheit.

Absolut unfreundliches Personal wenn man was extra zahlen will bekommt man schnippige Antworten und vom belag will ich gar nicht anfangen. Man möchte mais Drauf dann wird da ein maiskorn draufgeschmissen. Oder es werden Sachen draufgelegt wo man extra gesagt hat das bitte nicht. Hat sich sehr zum negativen verändert.

War heute nach langem mal wieder da. Und bin echt enttäuscht! Der Mitarbeiter war an sich sehr freundlich doch die subs waren sehr mickrig belegt von dem.belag hat man ausser sosse und Salat nicht viel geschmeckt. Ausserdem sollte man dem jungen Herrn mal sagen das er die Haare ordentlich unter der kappy verstaut oder ein haarnetz trägt wenn man schon lange Haare hat , denn Haare im sub sind nicht sehr lecker.

Das Essen schmeckt! Inhaber ist sehr nett und macht die leckersten und schönsten Subs 👍🏽

Die junge Dame hinten der Theke war unkonzentriert, makeup und Fingernägel scheinbar das wichtigste, einige Beläge leer nicht nachgefüllt bzw nicht nachfüllbar. Das Brot hat in den back Formen geklebt und ist beim heraus holen gebrochen teilweise sehr dunkel gebacken und nicht alle Sorten verfügbar. Cookies waren auch fast aus und nur zwei Sorten. Alles in allem das schlechteste sub was ich bisher hatte.

Die Bedienungen waren hochmotiviert und äußerst freundlich. Es war sehr sauber und im allgemeinen eine angenehme Atmosphäre. Vielen Dank wir kommen gerne wieder.

Eten smaakt niet zoals gewend van Subway

Freundliches Personal.. Leider nimmt dieser Subway nicht an Gutscheinen teil

Frau Smolka macht die besten Subs ! 🤟😉

Bestes Subwayrestaurant der Welt 🌏 Immer alles super frisch, nette Mitarbeiter und sauberes Lokal! Nur zu empfehlen!

Schlechter Service Personal überfordert mit einfachen Bestellungen Erwähnt nicht die aktuellen Coupons bezüglich Upgrade

Essen ist immer lecker und das Personal stets freundlich 👍 Komme wieder

Freundliches Personal und gutes Essen! :)

Teilweise in letzter Zeit war das Brot einfach zu Trocken.

sauberer und leckerer Laden! Viele Fortschritte gemacht. Mitarbeiter sehr nett und schnell. Ist leider weit weg, lohnt sich aber dahin zu fahren!

Guter Service guter Geschmack 👍

War sehr lecker und bedingungen sind sehr freundlich

Essen lecker, für neue Kunden sollte nicht vorausgesetzt werden, dass sie wissen wie der Bestellablauf funktioniert.

Essen schmeckt wie immer aber die Bedienung dort kann man leider nur als dämlich betiteln. Auf einem langen Sub kann man plötzlich nicht eine Hälfte anders als die andere belegen. Noch nie zuvor erlebt.

Super nettes Personal und gut zubereitetes Essen

Naja Bedienung war unfreundlich und geschmeckt hat es auch nur zum teil da sind die anderen Subways ein paar Schritte vorraus .

Endlich wieder offen. Freue mich schon. Bin Dauerkunde seit Jahren, und kann die schlechten Bewertungen hier nicht verstehen. Sauber ist es in dem Restaurant, die Subs waren immer gut belegt, frisch und warm. Mehrere Saucen oder extra Käse wird oft nicht extra berechnet. Die Mitarbeiter sind freundlich und immer gut für ne Unterhaltung zu haben. Die "blonde" hat vielleicht ne etwas ruppig Art manchmal, aber wenn man sich drauf einlässt und kein 2021 Schneeflöckchen ist, ist das nichts was auch nur im Ansatz unfreundlich rüber kommt. Alles in allem würde ich auch 6 Sterne geben und freue mich endlich wieder auf Subs :)

Eigentlich ein netter Laden der Kette... Aber immer ist iwas warum der Laden zu hat... Entweder Umbau, komische Öffnungszeiten und jetzt corona.... Aber andere Läden haben ja auch auf.... Schade schade.... Das ist der einzige Subway in der Nähe...

Auswahl gut nur leider nehmen die keine Coupons von Subway selber an. Sehr schade

Sehr freundliche Bedienungen, Essen immer super lecker, komme jederzeit gerne wieder