Subway in Iserlohn

Unfortunately, I had a very bad experience at Subway in Iserlohn today. I wanted to get the macadamia cookies for my wife, which she loves so much. The first time I visited, the service was already very unfriendly, but I overlooked it. When I asked about the macadamia cookies, I was told that it would take about half an hour. So I went back later. However, I was rather cheekily told there were no more macadamia cookies available for that day. It felt like they had simply lied to me the first time. So I made the trip for nothing and was treated unfriendly on top of that. For me, it was a very disappointing experience – you certainly won't win any customers that way. I will therefore not be visiting Subway again. August 22, 2025 at approximately 6 p.m.

I went there today for the first time in over 10 years and the place didn't make a good impression. The tables were a few years old, as was the "buy one get one free refill" sign (very faded). The overall impression of the place was rather poor. When we mistakenly stood in line on the wrong side, we were probably watched but then left standing in the rain. Even when we finally got in the right line, we were left standing and the waiter disappeared. A couple besides us were served by another employee. While we waited, my son played with a dangling cable that was sticking out from under the counter. In my opinion, that's completely unacceptable. Since I haven't been to Subway in years, I'm still very confused by the "menu". I wanted a sandwich, but you couldn't order the toppings together. But that wasn't stated anywhere. I won't eat there again.

The food was delicious as always, and both employees were very nice! But it's so warm in the restaurant, you really feel sorry for the staff. Apparently, there's air conditioning, and it's even on. Hard to believe!

Great food, everything was tasty and fresh, no stale bread. Friendly staff and good seating. Very clean restrooms and fair prices, unlike other branches.

I was at Subway on Monday evening. There are a few parking spaces directly in front of the entrance, which, while very conveniently located, are relatively tight. Upon entering the store, I noticed that it was very hot inside. The air was very stuffy. I also saw a few flies near the counter. There weren't many, but enough to be noticeable. I was served by a young man who was calm and friendly. He made sure the bread was toasted exactly the way I wanted it and distributed the vegetables evenly. I wasn't entirely sure about the sauce, but he recommended a very tasty combination. The restroom was in very good condition: clean, with plenty of paper towels, and it smelled fresh. One minor criticism is the seating area, which wasn't entirely tidy at the time – there was a basket of trash on one table, but it was cleared away after I was served. All in all, I had a good experience and even left a small tip for the service.

I ate at Subway with my sister for the first time and received absolutely terrible advice and service. What was also very unpleasant was that both servers left the restaurant with cigarettes in their mouths to smoke, and there was no one left to talk to. Afterwards, we learned from other customers about the benefits of a set meal, which we weren't even told about, so we ended up paying more and getting less. I think that's poor customer service.

The staff there are always friendly. Sitting in isn't comfortable; I'd rather order takeout.

Edit: Unfortunately, I have to deduct stars in retrospect. Staff: Unfortunately, the young ladies aren't very competent at making sandwiches. When they're on duty, I know right away that the subs aren't going to be well-filled. For one thing, it's because they're really stingy with the ingredients. Grated cheese and other toppings are barely worth mentioning, and you have to ask for more if you want more than 5-6 kernels of corn and not just a pinch of cheese. Furthermore, isn't there a rule that says half a sub should have 2 slices of Gouda and a whole sub should have 4? The young ladies like to put only one slice of cheese on half a sub. I've been wondering if a whole sub should only have 2? That's not the rule, is it? Also, a half sub should usually have 3 slices of tomato/cucumber and a whole sub should have twice as many! We've seen it this way for years. It's not exactly pleasant when, as a customer, you have to comment on the employee's every move. Additionally, some of the ladies themselves speak so quietly that you can barely understand them!! If 6 slices of cucumber do find their way onto a whole sub and then one falls back down, the slice isn't refilled. I'm not criticizing the fact that, for example, you get subs that aren't so well packaged; that takes some practice; the older colleagues do it better. BUT I am criticizing the fact that the younger ladies don't seem to be proactive either: if a sub at the first station is filled and could already go into the oven, it's left to the colleague at the salad counter, who has to interrupt her work there to serve other customers. The lady at the first station then inexplicably just goes to the kitchen (where another employee is already there) or to the cash register and calmly waits there until her colleague is finished, while other customers are already waiting in line at station 1. ………………… The staff is always very nice and friendly, knowledgeable about the ingredients. We've always gotten takeout from there. Requests are accommodated without complaint. As for the cleanliness of the dining area, it depends on when you arrive. If it's busy, there's less time to clean up after crumbs. The decor is a bit dated, but otherwise, this Subway looks like any other. :-)

The sandwiches are still delicious, and there's something for almost every taste. The service is always friendly and personable. The prices aren't cheap, but they're perfectly acceptable these days 😉

We always receive very friendly service and are happy to travel from Fröndenberg for a delicious sub. 😃 We just find it a shame that the coupons and promotions aren't valid at this restaurant, as it's not participating. Driving all the way to Dortmund, Hamm, or Soest just for that is simply not worth it. Nevertheless, we always enjoy being in Iserlohn. 😊

That was the last time we ate there. No app available, cookies almost never available, poor staff. We'd rather go to Uncle Dimos.

The baguettes are delicious and generously filled. The staff could be friendlier.

I was at your store earlier and was served by an employee who was truly exceptionally polite and personable. Her work at Subway was not only very professional, but also particularly clean and meticulous. Out of curiosity, I asked her her name – it's Rania. Kudos to her for her amazing work!👏🏻👏🏻

The service is terrible. She gives me a spoonful of chicken teriyaki, which feels like it's just small pieces of piss, and then she wants 1.50 from me for another spoonful, as if she were getting paid for it. It's really rude. And because I have my water, I have to eat outside. She also wraps up the sub so simply, everything falls out, and slaps a little dirty sticker on a corner to make it stick. It's funny that she didn't hit it.

The best buns stuffed to the brim with vegetables. I love coming there because I always leave full and satisfied.

The staff seem to be tired of their job, but the food is always delicious

The quality is the same as everywhere. Unfortunately, the lady who made our subs was apparently looking for a discounted price at full price. You usually get two portions of meat with a full sub, but today she thought two halves would be plenty. Too bad.

The food was good and tasty, but the service was very rude and aloof

Food great. Service very accommodating

Shocking conditions!!!!!!! Three out of four visits had no sandwiches. You can only get a sub after a 30-minute wait. This is definitely due to a staff shortage; there are usually only three employees on site who do nothing. No student menu available: March 27, 2025

I love Subway and I always get a seat here, the employees are very friendly and there is a clean toilet. Great👌🏽

Absolutely delicious when you unpack your sub at home and then have to pull out a long hair of the condition. And then not only finds one but also pulls a total of 5 hairs out of the sub. Workplace hygiene doesn't seem to be a priority there. It used to be better

The restaurant has been refusing to participate in the Subway app system for 9 (!) months now, according to the notice due to "...too many errors and unanswered questions...". Although it is listed as a participating restaurant in the app, points, promotions and discounts cannot be used from the app. Sorry, but this is totally unacceptable for a franchise and embarrassing for both the restaurant and Subway in general. The app with the points collection system etc. is ultimately a central core component of the Subway brand. The employees are obviously really annoyed by this boycott, as they constantly have to justify themselves to the customers who stand in front of them with their smartphones out. This also does not contribute to a pleasant customer experience.

We were completely satisfied, friendly service and a clean shop.

Very unmotivated staff It is not possible to pre-order cookies 50 minutes before closing time. As always, no cookies on site You will be asked to leave the store at exactly the second when the store closes. Too bad!!!

Always very nice staff and the food always tastes very good.

Unfortunately, this store used to be good. It was a Thursday evening and not much was going on. The shop was dingy and the staff was very unfriendly. The coexistence there wasn't particularly nice either. Bread was only toasted, salad was quite fresh. The jalapenos were unfortunately spoiled. Likewise the onion sauce. The staff was seen putting new goods on top of old ones. Not very hygienic!! Customers were lining up because the staff was preparing their food at the end of the day. These conditions there are definitely new. Previous visits have always been satisfactory. After these incidents we would rather go to another Subway branch

Staff are very friendly, I had a salad that was very good and fresh.

Outdated Subway, food is very tasty. I can only recommend it to everyone.

Food very delicious, there is a large selection of ingredients. Even as a new customer it was a pleasant experience. Was lucky enough to be guided through the process by a lovely young lady named Elvane. Very friendly and competent. Gladly again. I would have loved to tip for such good service, but in an increasingly digital age it is still not possible to tip digitally. Unfortunately I can't say much about the atmosphere. My attention went to the lovely sandwich artist. :p

Food is very tasty. It feels like this is the only subway where the app doesn't work. The branch didn't participate in the old app either. In the new app you can see that the branch took part in the campaigns. You will be disappointed on site (notice from April 30, 2024 that the app doesn't work) This branch is doing everything it can to avoid participating in the app. It's strange that all the other branches don't have any problems with the app. In my opinion, a disgrace

Once again completely disappointed in this store. If I order a sub with just tomatoes and cucumbers, I expect a reasonable topping. And not just carelessly thrown away. The quantities here also don't match! Unfortunately, this has been the case several times. If you ask the employee about it, you will only be harassed. It doesn't work like that

You can no longer call it unfriendly staff who have been dealt with rudely several times If the cucumbers are slightly sour, it feels like a ton

The quality of the food (amount of ingredients and preparation) depends heavily on the respective employees/employees, as does the cleanliness in the store. So far everything has been okay during my visits.

Was there today, one of the waitresses was extremely unfriendly. It's a shame, the other one is always very nice. The subs are very careless and barely occupied. 30 min waiting time

As always, delicious with fresh ingredients, I really enjoy eating it. 😍

I wanted to redeem the coupons from the app after my order was ready, but they just said "let's not participate, we need paper format"! Why??? Then throw them in the trash. She saw that I had it on my cell phone. Then it just said “don’t make the laws”. No, you don't, but that's not customer loyalty either! It's a shame, annoyed employees, incorrectly printed coupons (nowhere does it say that they have to be brought in paper format!) and therefore very dissatisfied customers. Next time I'll save the 18 km and 19€ for 3 half subs and 4 mini cookies, where Makadamia only has 2 half nuts in it and the rest is white chocolate drops.

Today was my first time at Subway and therefore my first time in this store in Iserlohn. First of all: I liked the baguette I ordered. So that's good. However, I didn't like the atmosphere. You quickly notice that the shop is quite old, so a lot of the furniture is worn out and some of the walls/floors/baseboards look very used. While you're biting into your baguette, it's obviously not that appetizing, because what does the kitchen look like? I also had a bad service experience: I ordered a sub for EUR 7.29 from the menu. The menu picture clearly shows netted potatoes, a drink and the surcharge of EUR 3.20. You can also choose between cookies and other fries. However, at the checkout the menu cost EUR 0.50 more. Now readers of this review may be wondering why this is so bad. Well, if something has to cost EUR 10.49, then I don't want a higher price of EUR 10.49. Pay EUR 10.99. Reason for the surcharge: The price of EUR 10.49 only applies to one cookie, although the menu clearly offers the netted potatoes as standard in the picture. If I show a sub, netted potatoes and a drink in a picture and then print a surcharge of EUR 3.20: Why does it actually cost EUR 3.70?! Also, when I ordered, they assumed that I wanted a cookie, so when I paid, only the sub was prepared, but not the netted potatoes. Same case: If there is a picture with net potatoes and I order exactly that: Why aren't the net potatoes the standard since they can also be seen there? Or a question about my preference would have been appropriate. Now you can think: Man, why is he so upset about this? Well, as always in Germany, it's the situation in which you bring it up that makes you as a customer angry. “Subway is not providing the right advertising materials that represent it accurately.” So of course the justification mode. It doesn't matter at all. Of course that's stupid, but it's about me as a customer. I paid too much and have to actively address this. Instead of going into justification mode, a free cookie or some other kind word would have been more appropriate than abdicating responsibility. That's a shame because, as I said at the beginning, the baguette was very tasty and I would actually come back. However, it's not the product that's holding me back, but as is often the case, it's the service experience.

I have now received a very nice and informative email from the owner in response to the app not working. I hope that Subway can really solve the internal problems. It's delicious there.

Really tasty. Will definitely come here again.

Unfortunately we were served very unfriendly by a lady! If you want to avoid customer contact, you shouldn't work behind a counter!!!

The sandwiches were quite okay. However, I found the employees a bit cheeky. We arrived 15 minutes before closing time and one employee rolled her eyes and looked at us annoyed. It doesn't work at all.

Food just like any other Subway, franchise. What annoys me and probably many others is that they almost never take part in the Subway campaigns; sometimes the employees react angrily to questions. Now the new app is not accepted either, ridiculous. Where is the franchise principle???Don't visit the store anymore, dear Uncle Dimos😉

Unbelievable, I arrive at the store and the two saleswomen are sitting in front of the door and one of them is smoking. Then, with her hands smelling of smoke, she goes to the food and prepares it. This sends a report to the health department.

Friendly staff, fresh ingredients, always happy again

The atmosphere is really uncomfortable, other customers who are waiting for their food are basically “sitting” at the table. Seems uncomfortable even for a fast food restaurant. Food was ok, nothing special but tasty. Unfortunately the waiting time was longer because it was apparently understaffed.

It's been meticulously and stingily documented lately! The shop is very old.

Been here several times, always good.

Service was good, had a nice young lady there who did her job very well. However, there was another employee in the staff room who didn't help with the store being full and was busy with her cell phone. She only came and helped after repeated instructions, in a bad mood.

Room temperature much too warm. Very good service, shoutout to the staff 👍

I have always been very satisfied with Subway. Unfortunately, last time there was hardly any air in the store. I waited almost 40 minutes for two baguettes, even though the shop wasn't too busy. The employees took a lot of time to prepare... There were no more cookies… And that at 4 p.m.? I've had better experiences there.

Went to Subway today with the 2 for 1 deal. At first there were problems because the employees were not trained/informed. The subs were really stingy. Half a tuna sub was left over for the next day. This was moldy. Just disgusting.

The staff is friendly and accommodating. I ate one of the new subs. I enjoyed it very much. I also ordered a toastie - spicy salami - not my thing. Parking spaces available or park opposite at the hardware store.

Customer loyalty = ZERO It's unfortunate how difficult it is to redeem these 50% coupons. I'm really wondering what the point is. They are not activated in the app, but can be redeemed as paper coupons. Nowadays, the coupons are of course available digitally. “In the spirit of sustainability,” they must still be presented in print. If you save €20, that's a great thing. So I wanted to go, print it out and come back. Nevertheless, the boss of the Iserlohn subway doesn't want to make any compromises here and refuses to give me 50%. How can you make hungry people so angry? This literally provokes the bad review. Well, here it is: Unfortunately, rude, ill-advised and damaging to business. Buuuuuuuh!

It has the charm of a fast food restaurant, but the taste was very special, we will come back more often

Subway offers an excellent selection of fresh and customizable sandwiches. The quality of the ingredients is consistently high, and the ability to create your own sandwich makes the visit a personal experience. The friendly and efficient staff help ensure service is quick and pleasant. The cleanliness and pleasant atmosphere in the branches also contribute to my positive experience at Subway.

beste cookies die ich je gegessen hab. vallerio mitarbeiter des monats.

Personal unhöflich vorallem die mit Brille und kurze Haare. Und Schülermenü macht auch jeder anders mal mit Stundenplan mal mit Schülerausweis. Brüste von den Mitarbeitern liegen auch immer im Sub.

schnelle Bedienung, hilfsbereites Personal, Subs werden gut belegt!

Das Essen war in Ordnung es hätte nur etwas sauber sein können

Gemütliches Hotel am Rande der Autobahn. Den Verkehr von dort hört man kaum; dann schon eher startende oder landende Flugzeuge, auch nachts. Der Lärm hält sich trotzdem in Grenzen. Zimmer wie auf den Fotos abgebildet. Sehr gemütliche Betten. Bad hochwertig renoviert. Das Hotel dient auch als Seminarhotel für Serways-Mitarbeiter (Übungsküche). Wer nach der Übernachtung frühstücken (vom Buffet) möchte, erhält einen preislichen Rabatt im Vergleich zur Laufkundschaft.

Ich war am Mittwoch den 09.08.2023 da. Mir ist aufgefallen wie schön sauber alles ist, ob die sanitär Anlage 👍🏽 oder Speisesaal, beides erschien sehr sauber und hygienisch👍🏽 und wenn man rein kommt wird Mann sehr nett empfangen. :)

Es war. Lecker... Aber es war stickig und warm und deshalb viele Fliegen.

Sehr nettes Personal, leckeres Essen und auch immer perfekt zubereitet. Mein Lieblingssubway in NRW.

Endlich nachdem wir einige Male in anderen Subway Filialen enttäuscht wurden, waren wir hier sehr zufrieden. Vegane Optionen waren vorhanden und bekannt und außerdem sehr lecker. Personal freundlich und kompetent! Getränke Becher mit Nachfülloption gibt's hier auch noch. Wir würden wieder kommen, wären wir nicht nur auf der Durchreise gewesen.

Wie immer freundlich und schnell

In stiller Stund' betrat ich Subway's Reich, Voll Sehnsucht nach dem kulinarisch' Erscheinen. Ein Hauch von Wohlgeruch umfing mich gleich, Ich konnte nicht dem Lockruf widerstreiten. Und dort erblickt' ich jenen wack'ren Mann, Mit glänzend Glatze, ehrlichem Gesichte. Er strahlte Mut und Weisheit aus, sodann, Ein wahrer Held der Sandwichkunst, schlichte. Mit flinken Händen formt' er mein Verlangen, Die Zutaten, in Kunst zusammenflossen. Und immerfort das Lächeln nicht vergangen, Bereitete er mir Köstliches Genossen. Die Glatze glänzte, wie ein Silberschild, Bewahrte Weisheit, die er mir verlieh. Sein Wissen über Saucen und Gewürz' enthüllt, In seinem Rat fand ich des Glückes Blih. Kein Haar war da, doch seine Seele strahlte, Ein wahrer Held, der ohne Deckung stand. Der Mut, den er im Innern sich bezahlte, Verschaffte ihm der Sandwich-Welt Verstand. So preise ich mit diesem Wortgelalle, Den Mitarbeiter mit der glatten Krone. Er brachte mir Genuss und Lust für alle, In Subway's Hallen, ein Held - allvollkommene.

Meist inkompetentes Personal, sehr schlechtes Ambiente

Sehr freundliche und nette Bedienung heute Mittag, lecker und sehr zügig. Alles bestens!

Der beste aber auch der einzige subway in iserlohn

Fast food von mittelmäßiger Qualität

Personal freundlich und zuvorkommend. Essen, halt Fastfood aber mir lieber als MD und ähnliche .

Diese Subway Filiale ist nichts besonderes, aber das gilt in beide Richtungen. Die Subs sind gewöhnlich lecker. Nicht mehr aber auch nicht weniger.

Sehr lecker, gute Beratung und die Mitarbeiter immer höflich.

Sehr nette Mitarbeiter und sauberes Restaurant

Leckere Subs und freundliche Bedienung.

Seit Ewigkeiten mal wieder beim Subway gewesen. Es hat wie immer geschmeckt. Sehr lecker und reichlich.

Essen ist immer gut und die Leute auch sehr nett. Leider ist der Laden noch ziemlich altbacken also seit Jahren noch nicht modernisiert. Deswegen 4 Sterne.

Immer wieder lecker und günstig

Młoda sprzedająca udaje gwiazdę, niemiła obsługa. Złe podejść do klienta. Niedojrzałość obsługi

Freundliches zuvorkommendes Personal, sauberes Lokal, Essen gut

Sehr schnell und sehr freundliches Personal. Immer wieder gern und auf jeden Fall zu empfehlen

Immer nette Mitarbeiter, dennoch ist manchmal die Qualität der Speisen Tagesform abhängig

Stabiler laden nette Mitarbeiter aber schon bisschen ranzig. Stabiles essen tho.

Sehr nette Bedienung. Sah alles aufgeräumt aus und wir fühlten uns gut aufgehoben. Das Herren WC ist irgendwie defekt.