Serways Raststätte Am Kahlberg West in Mittenwalde

Everything was okay, we felt in good hands

Open around the clock. Stood in front of locked doors at 2:45 a.m. and I urgently needed to go to the toilet. But since you read here how dirty the toilets are supposed to be, I should probably be happy that they were closed.

I ate there. A meatball box BBQ. I felt sick all day afterwards and vomited. Something like that had never happened to me before! I shouldn't have eaten it in the first place, the meat just didn't look appetizing anymore. The prices are also very expensive. I would actually advise against eating there. Sry.

Toilets are clean and for the coupon you get an apple or a banana, for example...! TOP

Highly recommended. Usage fee for always hygienically perfect sanitary facilities, of course

I recommend very nice service and a wide range of nice and pleasant ☝️👌

The shower is clean and neat!! It costs €3 👍👍🤝

Clean parking lot. I can't say anything more about it, I just kept it short.

Stopped here many times, but tried the coffee for the first time..very tasty coffee

Waited 10 minutes for a coffee...

Cappuccino and muffin were good. Both together about €7 Very friendly staff. We were at the right stall, it was a bit cheaper there :)

Everything is good but the toilets need to be invested again

Sunday, 6 p.m. closed and without information on the door it's not possible...

...however, we only had a break in the park to enjoy a coffee at the caravan in the evening sun

Complete disaster... anyone who comes from the catering industry knows what service means. If the employees don't feel like doing the work at all, nothing positive can come out of it...it's a shame

So the toilet was clean and tidy, but otherwise it was a disaster... The owners should train and instruct their staff better so that the customers don't feel so taken aback... Unbelievable

Was just to the toilet, but is like any other rest stop

5:30 p.m., Saturday on the way home. Only stop to actually relieve yourself. Like others, they stood in front of closed doors. Lights on, staff there, doors closed. No notice, no notice.... Can't afford a rest stop. Opening hours “around the clock”? With so much criticism similar to ours, there is an urgent need for action.

Open around the clock! 🤬 6:20 p.m. 2 ladies look out at 20 people who urgently need to go to the toilet, but the doors are closed!!!! Unbelievable! That on Saturday?!

6:38 p.m. on a Saturday the shop staff doesn't care that people are standing outside for a motorway rest stop, which is cheeky

Toilets were clean. The rest is also completely fine.

You can't give it a star. (But I have to, otherwise no post is possible) The rest house is closed again without any information. Children and adults alike must relieve themselves behind the rest house. Absolute impudence on the part of the operator.

If possible, keep driving...... dirty and unfriendly, if it's open at all. We also stood on September 20th. even without a hint in front of closed doors. In such a situation, men may disappear behind the hedge, but women have a harder time. Today we wanted to give the rest stop a second chance. We'll never have the tournament again. The toilets are not clean. The gentleman in charge was watching like a hawk to see what the customers were doing. It was busy and it took forever at the checkout. It was not possible to spontaneously pay for a selected meal and a coke at the terminal. We got a little alarm for eating. But it didn't start. Instead, the number that was probably on the receipt from the terminal was called out. Unfortunately we were sitting very far away from the exit. The lady in the “kitchen” didn’t mind that no one picked up the food. The food was filling but wasn't really tasty. My fries were hardly seasoned, my husband's tasted salty and like stale fat. Once ketchup or mayo should be €10 included. In addition, the tables were not clean either. We'll just drive by next time...

1 star too many, it's 8 p.m. and the store is closed 😂 There are staff inside and all the lights are on, but the doors are closed. You can't even get to the toilets. Juice shop

Rest area closed at around 8 p.m. on Saturday with no indication of other opening times. Restaurant and toilets fully lit and staff available, but not responsive. Very bad for families...

Nice rest stop but the prices are just too expensive for us drivers, a shame

An absolute disgrace, I would fire the staff. Tuesday at 3:40 p.m. the shop is closed!!! no notice, nothing and after a number of people tried to get in, the light quickly went out. No toilet available. Change the staff again if instead of turning off the light there had at least been a notice at the door 👎👎👎 and the ice shield is still invitingly outside 😂😂

The staff is inside, but all the doors are closed. No sign or inscription. Can't even get to the toilet

A gas station marked on the highway as a gas station does not have fuel dispensers :D It is only a shop and a restaurant, strictly "like at a gas station". Queues like someone was giving away something for free. The toilet was clean, but I needed fuel and not to get stuck in a traffic jam to get to the parking lot.

The doors are closed at 4.30 a.m. and the employee sees us but he doesn't come to open it but takes care of his food??

Little quality for a lot of money.

Parking lot along the autobahn. Reasonable restaurant with excellent sanitary facilities. Pay 1 euro.

Toilets were clean. Otherwise I find Serways very expensive, even for a rest stop.

Unfriendly employee at the quiet place. That's better.

Since I drive long distances, rest and something to eat are always useful. 👍

Well, the place may look very nice in the photos during the day and it certainly functions that way, but I and a few other travelers arrived at night to use the toilet according to the highway sign..... However, I was not allowed to do so. because it was closed, I was forced to take advantage of the charms of nature, which, fortunately for me, was not closed. ;) Regards

Parking spaces for trucks are almost always occupied and there are not many for passenger cars, toilets are like in the African wilderness, the only advantage is that the outside is quite clean. Serways has very tasty food and great coffee.

Seriously? I've never experienced anything like that before: the gentleman with bad German and glasses almost taps me on the finger because I wanted to grab a knife that was unfortunately missing from the schnitzel. Should I suck this? I didn't do anything wrong or reach behind the counter. I should kindly ask what I want with open cutlery... ahaaa... and then in one tone! Holla... Nuggets rock hard and schnitzel dry as a stick. Apart from that bit, I would like to mention the little mouse that scurried around on the edge 😎 I also had to clean the table first 😎 All in all, unfriendly and unclean. No recommendation and I would like to talk to them again about the knife story and the mouse. As a family we were very shocked... I'm used to a lot of things but that's borderline. Sincerely the travelers

Good rest stop with nice gastronomic offerings.

Closed at 8:00 p.m No toilet open It's a shame actually

That's not the seriousness here. You still have to pay money for the toilet. Every station toilet is better. And the boss doesn't care at all. You should be ashamed.

Exactly at 6:50 p.m. I wanted to buy cigarettes but unfortunately the doors were already closed. Too easy a catastrophe and not that far from Berlin 🤣just laugh

Normal rest stop. Overpriced like everywhere else. But an incredibly unfriendly toilet staff, unfriendly is an understatement. Such aggression problems cannot be tolerated. A cheeky appearance from the first letter to the last, something like that is no longer allowed to work in service!!! Just a short pee break is not possible, a huge queue and then you get complained about. under all crap

Were there on September 20th at 5 p.m. The rest stop was closed. No public restroom Peeing and...... just went around the corner behind the hedge. Horrible and disgusting

Nothing special but always consistent quality

Nicely designed, small rest area. Unfortunately completely overrun.

Very friendly and helpful staff including tips on where to eat. Everything is very clean on site and the playground for the children is wonderful. Taking a break is fun.

Staff a nightmare There is shouting across the room, an employee??? looked dirty and unkempt in the kitchen area The first and last time!

Were there for a short stop at the weekend. I don't like giving out bad reviews, but I've never experienced anything like that. You come in, it smells like a toilet, the counter area had been freshly wiped. The cleaner was just complaining to herself, what you didn't understand about, wiped the men's toilet, complained complained, then women's toilets, complained complained, got a sausage at the counter and the good lady just complained, no suitable money, whether you couldn't order faster etc. We went out there with many others and we all just shook our heads. Of course the girls were all stressed, the journey back was busy, but that's not possible! We come by there more often, maybe it's better then and there'll be a positive review, but definitely not today!

Not recommended. Men's toilets dirty, don't drain and some are broken. When eating, the fries are forgotten, the coffee is really full, but as thin as dishwater. Another negative example for German rest stops.

Despite the heat, the service was in a good mood Super

Good rest stop if you don't take the surroundings into account.

Great clean rest stop with delicious healthy food.

A small parking lot with a shop, but no station. The first one after Berlin is almost always crowded or full

Difficult to find a parking space

All prices are completely overpriced. Which is not surprising. 1€ for using the toilet is almost a rip-off. The cleanliness also leaves something to be desired. But if you have to... And then being able to redeem the Euro voucher from the toilet for a coffee for almost 4 euros... A joke.

Always a stopover on the way home from the Baltic Sea... Ritual...

Oldfashion and the food is not very special

Coffee ok but food very expensive and little choice.

Just one of many overpriced rip-off shops on the highway.

Very unfriendly and unhelpful employee with a bad mood. Yells at customers and colleagues. We were at Serways for the last time

1 star is still too much. Toilets were dirty and employees were extremely unfriendly. The kids menu didn't include drinks and surprises - but the price was the same. Overall we felt very uncomfortable.

Staff very friendly. Prices are a bit high.

Workers just hate clients! They shout, put wrong food, don’t heat it, don’t answer questions and especially rude to foreigners. I don’t recommend to stop here!

Staff very friendly. Toilet but very dirty and unhygienic

We had a very good experience. Toilet paid but free😁 First you pay 1€ per person, but you get a voucher 1€ per person for the shop/tea/coffee. One voucher one payment, so we take 2 separate drinks and pay twice, each time using a voucher. Nice workers there, helpful.

Hundreds of people on the weekend, and there are only two paid toilets, and one of them is not working. An hour in line for the toilet...

I was horrified by the terrible service at the counter. Everyone got their fat off before me because they didn't immediately know whether the coffee should be small or large... it was my turn because I hadn't read properly because I wanted to use the toilet voucher for a magazine... . and a poor employee because he didn't know exactly how to help a boy. This lady was from the fish market or something. Can you still unleash something like that on customers today?????

Clean, nice staff and the prices are okay

Expensive but the milk coffee is delicious and is always a must

Well... it goes like this... very small and therefore very chaotic

Everything you need... highly recommended for a short break

Unfortunately 1 star for the behavior of the "superior" employee, who behaves very derogatory and unfriendly towards her foreign colleagues! Maybe she should have worked herself instead of standing around chatting with guests!!! Every now and then, a please and thank you - it's not too much to ask, even as a superior. Just because there are small communication problems doesn't mean you have to stand behind someone shaking your head and annoyed when they politely ask if they can get help. Be happy that there are people who want to work and put up with you!

A pleasant pit Stop with children play area, and Pay and use toilets, 1 € which can redeemed at your purchase. Vegitarian and Vegan eatable options are available as well. Extra siting area outside. But no tank station, or I might have not seen it. But fir electric vehicles there are 2 charging stations available.

Guys, I'm excited... Even though it was quite busy, it was lunchtime and there were a lot of families out and about, our order was ready very quickly. Currywurst and sauce fresh and delicious, fries hot, crispy and well seasoned. I didn't know that it could actually taste good at a motorway service station! Compliments and if it were possible I would give 10 stars 😍

No toilet. You have to go into the bushes and be very careful about human remains.

There are a lot of things, but not enough.

Worst food ever. Paid 18 euros for two scrambled eggs!!! And there were whole eggs out of the package!!! Toilet dirty with strong smell!!!

Overall everything is okay However, there is a need for action when it comes to the sanitary facilities. The staff was very friendly, but completely overwhelmed by the large number of English-speaking visitors...

Parked there overnight. The staff was clean, friendly and the showers were really ok

This rest stop has become a third home for me. Friendly service and the rest is a matter of taste. Have fun. Everyone can find their own food and drink here... just give it a try. 👍👍👍👍👍💋

Advertising a sanitary facilities, which are of course not free. After you pay, you’ll find these facilities are everything BUT sanitary. Mens bathroom lacks cleaning, smell is horrifying and the top of the iceberg-no toilet paper. We stopped at 5 Serways tank&rast stops and not one sanitary bathroom, not one clean shower, always no toilet paper. It felt like a trip to a third world country.

Good Food and nice location. Only the Service is to long.

Too few parking spaces. The Sanifair toilet was really dirty. There was no toilet paper, no soap and no towels. Having to pay for something like that is a disgrace.

Bombastic for children, too long for adults :)

Demand money for the toilet, but there is no service. Toilet paper and towels were all gone.

Long wait at the toilet, bockwurst was only lukewarm

Clean toilets... 1.00 costs, which you can then redeem for a coffee with me... 1 voucher per person will be taken into account

The coffee is delicious, the price/performance ratio is right

Unfortunately it was overcrowded

The toilets were 50% defective and totally filthy. Nevertheless you pay the euro. When we tried to redeem our shared vouchers for a bag of m&ms, we were told that only one of each item could be redeemed. The employee was extremely and friendly and advised my wife, daughter and I to stay at home if we didn't like it.

Very unfriendly employee! The blonde, corpulent middle-aged one. However, she was much nicer to the German customers. Toilet seat cleaner is broken.

6 euros for a Goulash soup that ended up being completely cold. After I returned it to the staff, one of them told me they can't do anything about it, the other put it in the microwave. The taste was quite poor too.

Food very expensive and takes some getting used to in terms of taste. Not recommendable.

Fast servers, good sandwiches, coffee, rest rooms, plenty of parking

We stopped here because of the light refreshments toilet, unfortunately the queue was too long and the check-in was slow Therefore we decided to go further DE-> Wir haben hier wegen der Toilette mit leichten Erfrischungen angehalten, leider war die Warteschlange zu lang und der Check-in war langsam. Therefore, we have decided to go further

We only used the toilet in the rest stop, clean and tidy

It works like this, toilets could be cleaner, parking lot unclean.

Clean rest stop with a friendly woman at the toilets. She sent my 11-year-old through the children's passage as a matter of course, and she had to make herself very small so that she could still fit through.

Clean toilets, nice outdoor area and relatively good coffee :)