Pizzaservice Dettmann in Neustrelitz

On March 20, 2025 we ordered four pizzas at 5:21 p.m. and immediately received the confirmation email stating that delivery would take place within 40 minutes. When no food was delivered after 1.5 hours, I called around 6:50 p.m. and asked. The young woman on the phone told me that our pizza was just coming out of the oven and it would take a moment. After another hour of waiting, a delivery driver still hadn't rung our doorbell and I called again around 7:50 p.m. (2.5 hours after placing the order) and the young woman told me that the driver was just leaving. At around 8:30pm (over 3 hours after ordering) we still didn't have our pizza, so I called again. This time I was informed that our order was unfortunately lost. I don't understand this when I was told on my first call that the pizza had just come out of the oven and on the second call that the driver had just left. When I read the other reviews online and ask friends, this seems to happen often. We definitely won't be ordering there again, there are plenty of alternatives in the area. Pizzeria Bollywood from Wesenberg manages to deliver within 1 hour and Hayri from Altstrelitz within 30 minutes. It worked for Dettmann in the past. Why not anymore? I haven't gotten my advance payment back yet, even though it was supposed to be done that same evening. This doesn't seem to be an exception either. Update from 04/05/25: Dear Mr. Schmidt, Thank you for your reply to my review on Google. Because I can't respond to your comment directly, here's my answer. Is this Dettmann's new level? We ordered on 03/20/25, I wrote the review on 03/25/25 and wrote you an email on 03/24/25 and 03/26/25 with a deadline of 03/28/25. Which you didn't even respond to. On April 3, 2025, 14 days after the order, you informed us that you had arranged for the refund. Today, April 5, 2025, over two weeks after ordering and almost 14 days after the review, I finally received it. That's what you call instant repayment? I have kept all evidence. Now you want to take legal action. Please look at the reviews from 3 months ago, when you promised the customer Anni Schm that a driver would bring the money that same evening. She also only got the money back after she wrote her review. You can be glad that I didn't press charges of fraud against you. But I'll think about whether I should pass the whole thing on to the press and apply for a background check at the trade office. Best regards Mirko Daether

The food gets one star. I'm new to Neustrelitz, and I'm sure they could have won me over as a regular customer. When I picked up the food, I was promised a 20-minute wait. I got my food after an hour, after sitting on the rickety chairs for 40 minutes. The pizza wasn't even sliced, even though I requested it. Just saying you needed an hour wouldn't have been a problem. But then swatting me away with a "sorry" for breakfast. Even though the pizza was good, I won't be ordering from here again.

Ordered a family pizza today, 1/4 of it was supposed to be burger pizza WITHOUT onions. Unfortunately the 1/4 burger pizza was full of onions. Okay, it can happen. After a call I was offered a single burger pizza WITHOUT. This came after 20 minutes. What can I say, this pizza is also full of onions. After that I gave up, it's probably just too complicated.

We always enjoyed ordering from Dettmann, the pizza always tastes good. We were happy until the last time, but then we had to wait 2 hours for the pizza?!? That doesn't work at all. The salad was warm because it was in the warming container. Never been so disappointed. (3/16/25) What a shame. 👎

Ordering should take about 30 minutes, I waited over an hour to get a cold pizza and the wrong casserole

First delivery good, second time disaster. Waited a whole 2 hours, after 1 hour they called and asked what they wanted instead of sour cream because it wasn't there anymore... Then they said it would take another 20 minutes, which turned into 60. Thanks for nothing.

My first order. was a pizza that I put together myself and it was really good. It had everything on it, the crust with cheese filling was exactly what I needed at that moment, in short, the pizza was very good. A few days later, I ordered a burger, fries and the Alibaba casserole. There was nothing to complain about about the burger itself, the bun was fresh, the meat was well-cooked and the burger was topped with everything you'd want. The fries, on the other hand, were the classic cheap stuff you would expect from McDonalds, thin and tasteless, here I would have liked some with a wavy cut. The Alibaba casserole wasn't a hit for me personally. The vegetables were al dente, the meat was fried and the cheese was also spicy, that wasn't the problem. The combination with the fries and the hollondaise, however, ruined the picture. You have to understand that there are already fried fries with hollondaise, chicken and broccoli baked in the oven. The fries were soaked with liquid and were soggy, the hollondaise was also not processed further and was just poured over. With a casserole sauce and pasta or potatoes, you could get a lot more out of this

Food was first forgotten, after 60 minutes late my fries had the expected consistency and the casserole was cold. Really bad...

Really good service! I ordered 2x 32cm and one 26cm. Unfortunately everything was only 26cm... This error was immediately corrected by giving us a 26 and even a 32! MEGA Even within 10 minutes 😱 After the ownership changed, the quality of the pizzas became worlds better. It tastes like I would order from Call a… 👍😌 I can only recommend it

The food was delicious, but it took 2 hours to deliver and unfortunately one of the 3 pizzas was missing.

The phone is either busy or no one answers. After the change of ownership, total chaos broke out there. Okay then not...

Yesterday food was delivered to me but unfortunately only part of it was delivered later. Still a shame, had no other problems.

We recently ordered and were thrilled! A lot has really changed for the better. The new menu is attractively designed and offers a great selection of dishes that look fresh and creative. The dessert is particularly worth mentioning – the baklava was to die for! We will definitely order again and are already looking forward to the next time. Keep it up!

We have enjoyed ordering from Dettmann for decades, but today's delivery was the best. Great new packaging, and the food is somehow better! We as customers are happy about the innovations. Keep it up

The food is very tasty and always comes within the specified time.

Unfortunately, since the change of ownership, the store has become so bad. The food is cold, carelessly prepared and the ingredients don't taste good at all. The delivery time is sometimes unreasonable, if a delivery time of 45 minutes is advertised online and after 2 hours the food is still not there, in my opinion something is going wrong. I used to work there myself (and enjoyed it), but these days I can't recommend ordering.

Unfortunately the delivery came later today and was incomplete. The pizza was missing. Was delivered about 1/2 hour later. The pizza is already cold. In addition, the pizza tasted bland. It's actually a shame because we were always very satisfied.

We pre-ordered at 11:45 a.m. on New Year's Eve, but it was supposed to be there at 6 p.m. and we didn't get any feedback about it

Today I ordered from Pizza Dettmann, Delivery time was very long but they apologized with a drink. I think that's great and not everyone does that either. We really liked it, we just need to make the pizza dough a little thicker. Supplier was very friendly & personable Unfortunately, it's a shame that we didn't receive any dips Will try the card, really great price! 👍 Greetings C. Mowsisian

The waiting time for a burger + fries is far beyond what is acceptable.

Unfortunately very late delivery service repeated. The pizza tastes good, but today delivery took 2.5 hours, which is just too much for an "immediate delivery". Ordered at 5:30 p.m., arrived after 8 p.m. Really a shame.

Pizza on December 10th ordered not delivered and until today December 18th. didn't get any money back. That's called cheating! Advertisement goes out today & lawyer is hired. Not like that guys

Not for the first time we waited over 1.5 hours for our order. In addition, a meal was missing and the requested toppings were also missing from the pizza. After calling, they wanted to send me a driver to refund me the money, but no one came. The pizza was of poor quality. That was the last time we ordered there. Dettmann has built a reputation for good food over many years but now it's just bad.

I have to honestly say that Pizza Dettmann has now become the best delivery service in Neustrelitz thanks to the new dishes and new prices. The food itself is also much tastier than before. (Which doesn't mean that it was totally bad before)

Unfortunately, my experience at this "restaurant" was very disappointing. I had to wait over an hour for my food, and when the pizza finally arrived, it was not only undercooked, but it didn't taste good at all. I ended up having to throw it away, which is a real shame. There was also no compensation for the long wait. I would like to note that the staff should pay more attention to online orders to avoid such problems in the future. ;) I hope that the "restaurant" works on the quality and service. ;)

New menu ordered pizza, calzone, burger and salad. At the end there was some really delicious ice cream. All in all, great service, fast delivery, friendly staff and the food was simply amazing. Highly recommended. 😉

Once I ate everything was great

What happened!??? The burgers, fries and pizza have become worlds better!!! Back then and the reason why we always ordered from somewhere else was because it was rather bland and the taste was prepared according to the motto "the main thing is what's in your stomach", now the food is of a much higher quality and really very tasty. Now you have a few more customers again.

Unfortunately, the pizza sauce has worn off so much that I would even say that I would advise against ordering pizza there. Very unfortunate. The pizzas there used to be extremely tasty, but now it's just driven by hunger. Addendum: Now the otherwise delicious burgers have also been ruined. Different buns that don't taste good and a different burger sauce... that's it Edit: The statement refers to the taste. I didn't mean the manufacturing quality. In addition, it is entirely up to me to let you know if I just don't like it anymore. The fact remains that I now find the taste of the sauce sour and I see it as a reduction in quality.

We have been ordering from Dettmann for many years, but we are becoming more and more disappointed. Price-performance is absolutely no longer given. Simply too overpriced and not always the right quality. Really a shame.

As a guest at the Grüner Baum campsite, I ordered 2 pizzas there. Fast delivery... crispy hot pizza and very tasty!!! Definitely again if it fits!!

Pizzas taste great.. Service top.. Staff nice and friendly. Ordered today. The whole family is thrilled. Keep it up...

The pizza is really delicious here. The waiting time is also short when you pick it up yourself. I've been getting my pizza here for years and have always been satisfied. However, prices have now reached a fairly high level.

Delivery took more than an hour and the pizza base was simply limp.

Pizzas are great, prices are acceptable, service was unfortunately -2 stars this time. Last time I ordered on site and waited about 12-15 minutes for my pizza This time I pre-ordered by phone, I was told it would be ready in 20 minutes, I would be there in 20 minutes and then I still had to wait another 13-15 minutes for my pizza Then I wouldn't have had to pre-order 🤷🏻‍♂️

The pizza there, a dream. Decent cheese, toppings and sauce, nothing was missing, a fresh, delicious pizza simply mega 👍

The pizza at Dettmann tastes really good and is of high quality. The dough is delicious and the toppings are generous. The freshness of the ingredients is particularly noticeable. However, the prices are unfortunately far too high for what you get. A small 25cm pizza costs €7.70 as a basic price, plus €1.80 per ingredient. That quickly adds up to a hefty price for a simple pizza. The delivery service works reliably and the employees are friendly. But the price-performance ratio is simply not right. For the same price you can get more or better pizza elsewhere. Conclusion: Delicious pizza, but too expensive. Anyone who values ​​quality and has the necessary change will be satisfied here. If you are looking for good value for money, you should look for alternatives. PS: the pizza in the photo simply costs €12.10...that's more than inflation.

Hmm... It used to be better. As a native of Neustrelitz, I once perceived the shop as the best supplier in the city. Others are doing better now. Pizzas are quite stingy with toppings for their hefty price, and sometimes a bit dry. It probably depends on the day. Ordering over the phone is also a bit of a coin toss, depending on whether you have a rather brusque colleague on the phone who may also write things down incorrectly. The drivers are usually very friendly and deserve their tips. Alternatively, easy online ordering, both for delivery and self-collection. It's a shame it turned out so mediocre. I rarely order here anymore.

After many years traveling all over Germany, finally back in New Zealand and rediscovering an old love :)

This is our first time at the campsite at the green tree and we have already ordered pizza twice, which are very, very tasty. My wife, who is not a pizza fan, also thinks so. Please stay, we will try it the next time we are back mfg core

Horror! Escalation! Ordered March 8th, 2024, I asked to put the pizza down and cut it, the driver brings the wrong pizza, not cut, the driver simply takes €22.80 remaining money with him, leaving only a dirty receipt. Called 14 times before the order deadline, no one answered, then a conversation with Mr. C. Burg.. I was greeted with "you're the one from ........str.", "why weren't you there, it's your own fault, I guess you can't order correctly" when I asked about the wrong pizza has Mr. Castle launched. New call "my colleague wrote down the 5, you ordered wrong", "come here, we'll see.." I ask Mr. Burg when the managing director would be back, Mr. Burg “shut up” and hung up again. The highly aggressive and offensive rhetoric of Mr. Burg is shocking, the employee appeared drunk. It's unbelievable how a service conversation can be conducted in such a low-level and completely unprofessional manner.

Food is delicious, staff super unfriendly, whether on the phone or in person! E.g. I was in the store personally at 8:10 p.m., but just because no one answered the phone at 7:30 p.m. and then I had to listen to whether you ordered something over the phone or would you like to order now, that becomes a problem because , I don't know if there's enough dough! Just got lucky! Well (but they're open until 9 p.m.??????!!!!) yes, what can you say, everything can be that bad these days (at least for them)! Pizza is very tasty but also very, very expensive! P.s. is not the first negative incident

Naja... Geschmackssache. Die Pizza ist nichts Besonderes, relativ trocken und dazu noch ziemlich teuer. Werde nicht noch mal hier bestellen. Mitarbeiter am Telefon und auch der Fahrer waren sehr nett.

Holt ihr die Pizza bei Netto? Preis/Leistung sehr unausgewogen! War sein Geld in keinster Weise wert! Da gibt es bessere Lieferdienste!

Tadellos! Ich will nicht behaupten, dass es dort die beste Pizza in Neustrelitz gibt, dazu müsste ich die anderen auch probiert haben, aber hier hat's wirklich prima geschmeckt. Das Beste: die Diavola war wirklich richtig scharf. Findet man sonst selten. Die Preise sind OK. Die Bestellung und Bezahlung per Internet klappte perfekt. Abgeholt habe ich selbst. Die Pizza war überpünktlich fertig, das Personal sehr freundlich. Wo anders werde ich nun keine Pizza bestellen, hier bin ich höchstzufrieden.

Nachdem der neunmalkluge Mann am Telefon meine Bestellung angenommen hatte, ist meine Pizza pünktlich und heiß, von einer freundlichen Fahrerin, geliefert worden. Die Pizza war sehr gut: reichlich belegt, wohlschmeckender Boden, durchgebacken... alles wie es sein soll. Ich bestell gern wieder.

Es gibt was das Herz begehrt und vor allem schmeckt es und preislich in Ordnung.

Top bin begeistert habe vor 26 min bestellt und essen kam nach 20min lassen uns es schmecken

Sehr freundliches Personal. Die Pizza könnte für mein Empfinden etwas intensiver im Geschmack sein, aber schmeckt trotzdem sehr gut 😉 Klare Empfehlung

Bester Lieferdienst in Neustrelitz!

Wenn ich könnte würde ich 10 Sterne geben . Mega freundliches Personal, man wurde mit einem Lächeln begrüßt und bekommt 10 % Selbstabholer Rabatt . Es regnete in strömen und trotzdem wurde mir die Pizza zum mitnehmen zum Auto gebracht . Auch dies geschah mit einem Lächeln. Zu Hause angekommen gab es die leckerste Pizza die ich seit Jahren gegessen habe . Ich werde definitiv wieder bei euch bestellen und euch 100 pro weiter empfehlen . DANKE

Super leckere Pizza, beim Abholen nur kurze Wartezeit

Gute Pizzen zum guten Preis. 👍 Schnelle Lieferung und nettes Personal.

Einfach gesagt, eine solide Pizza. Meiner Meinung nach aber etwas teuer. Für das Geld könnte man mittlerweile auch essen gehen. Wer aber spät nach Hause kommt und noch was essen will, kann hier nichts falsch machen. Möchte man die Pizza geschnitten haben, muss man das leider extra angeben. Ich vergesse das gerne mal. Was ich positiv hervorheben möcht ist die Kommunikation bei Problemen. Da wird sich wirklich Mühe gegeben. Meine Pizza ist gestern leider verunglückt in der Lieferkette und nach kurzer Rücksprache konnte das sofort geklärt werden. Super!

10 Sterne für die heutige Hirtenpizza ...leckerer geht's nicht 😋 wir kommen gern wieder...

Leckere Pizza mit fairen Preisen. Absolut empfehlenswert

Super Pizza, gute Auswahl. Kann man machen.

Einfach super lecker! Die Lieferung kam pünktlich und auch heiß. Die Pizzen werden auf jeden Fall ihren Preisen gerecht. Immer wieder gerne!!

Halihallo, die Pizza war sehr lecker, tipp top pizzaservice.🥳

Wir hatten den Westernburger mit Bacon und die Curry Chicken Pizza bestellt, beides war sehr sehr lecker. Empfehlen wir gerne weiter 👌

Super liebe Verkäufer/innen und Fahrer/innen, Pizza sah wunderbar aus und hat auch so geschmeckt! Gerne wieder!!

Superköstliche Pizzen verschiedenster Art, meisterlich zubereitet. Großartig und immer wieder gerne...

Die Pizza Cardinale war in Ordnung aber nichts Besonderes. Für fast 9,-€ in der kleinsten Ausführung ist der Preis etwas hoch. Noch dazu gab es einen Crunchy Chicken Cheeseburger, der ganz lecker wenn auch etwas labbrig war. Für stolze 9,-€ ist der Burger in der entsprechenden Größe jedoch einfach zu teuer.

Wenn Alles klappt, kann man den Pizzaservice uneingeschränkt empfehlen... Nachtrag 10.01.2022: Preisgestaltung erfordert mittlerweile ein gewisses Maß an Toleranz...

Die Pizza hat mich happy gemacht!

Schnell, freundlich, geschmacklich okay

Preis- & Leistungsverhältnis stimmt

Leider war es keine Pizza mit italienischem Pizzaboden, eine Pizza war nicht die bestellte, der Burger war ebenfalls nicht besonders lecker. Vielleicht haben wir eine italinische Pizza erwartet und sind anderes gewohnt.

Super Pizza, pünktlich abholbereit

In den 90er Super Lecker und heute noch genau so Lecker! Kenne die Pizzaria von Anfang an.

Schmeckt echt lecker. Der Preis ist auch angemessen. Lieferzeiten sind auch angemessen. Top zufrieden.

Top Pizzaservice! Wir haben die Pizzen vor Ort abgeholt. Sehr nettes Personal und eine 1A Pizza mit krossem Boden. Mit nem Bier am See das perfekte Abendessen :D

33x angerufen,telefonanlage defekt,onlinebestellung nicht moeglich, man solle telefonisch bestellen, vllt. mal eine seperate zweite leitung legen lassen?! kann alles passieren aber nicht erreichbar sein kann toedlich fuers geschaeft sein. keine email oder sonstiges.🙈

Liefert schnell und zuverlässig. Ist geschmacklich eben normale Pizza. Nichts außergewöhnliches, aber lecker.

Wir hatten heute die Pizza Rio und Pizzamix. Man schmeckte nur Zwiebeln, weil auch irgendwie bei jeder Pizza ein kg Zwiebeln gefühlt drauf war. Wenn ich Zwiebelpizza essen will, dann brauche ich keine Veggi oder Rio oder Pizzamix für so einen Preis. Echt traurig.

Super Pizzen. Super freundliches Personal. Online funktioniert alles bestens.

Qualität bewegt sich im Mittelmaß. Preislich in Ordnung, bei extra Zutaten ist der Preis allerdings unverhältnismäßig.

Top Pizza, top Burger, lecker Snacks!! Einfach Klasse