Parkhotel Bergheim an der Erft in Bergheim

Very good, I've been here twice and can only be recommended

When I read the reviews after booking, I was initially afraid that I would end up staying in some flophouse. But I can't agree with the negative comments. Of course I can only rate my room and it is spacious, chic/comfortably furnished and clean(!). There is also a fan, refrigerator, coffee corner, smart TV and the bed is also very comfortable. I will book again when I come here again on business!

The receptionist was courteous and welcoming, however, the housekeeping services were severely lacking. Upon entering our assigned room, we were met with an unpleasant odor and discovered that the toilet was in an unsanitary condition, and the overall state of the room was unkempt. I promptly voiced my concerns and requested a room change, which resulted in a marginally improved accommodation. However, the toilet in the new room exhibited stains from previous usage, indicating inadequate cleaning practices. Regrettably, this experience fell short of satisfactory standards.

Room 110 is very critical. The bed is broken and very loud. Room service only came after three days and only made the bed fresh and changed towels. The room was uncleaned from the start with spiders and beer mats under the bed. There are spots and cobwebs everywhere. The windows are uncleaned and one lamp doesn't work. The bathroom is still the best here. But that is also very borderline.

Room 104 is in a catastrophic condition. Very dirty, especially the bathroom. There is a bathtub, but if you drain the water after the bath, the entire bathroom is flooded. Unfortunately, the reception was unable to help. Unfortunately there is no shower curtain either....and no closures for the drains. When you hang the towels on the holder, it collapses and the towels fall down. There don't seem to be any new towels...we're here for the 4th day: no one has vacuumed, no one has changed the towels. We are NEVER coming back!

I honestly don't know how to write the review so it doesn't get deleted. Luckily we were only there for half a night. More would really not be acceptable for the price!! The photos speak for themselves. Unfortunately you couldn't take a photo of the urine smell from the toilet.

The hotel is unhygienic and I felt very uncomfortable. Had to change rooms because the first room was unreasonable. Unfortunately, room number 2 wasn't much better either 😔

probably never an asylum center again

Disgusting and catastrophic! The room door could not be locked because it was only half-heartedly repaired after a previous riot. The bathroom was not cleaned including leftovers from the previous tenant. Lighting underground, furniture destroyed. Fridge smells like vomit! No refund or rebooking. Thanks for nothing.

The room was careless, especially not clean, partly unhygienic. Not just dust, but glass/cup edges. No breakfast possible.

Reshepshena employee accepted 110 euros but he never sent the bill by email, he refused to charge the bill immediately, I don't recommend this hotel .I emailed them but they did not answered.

never again...very dirty rooms are only superficially cleaned, same bed linen for days, no response to notices

Breakfast costs €10 and the cold cuts are getting less and less every day. No yoghurt with fruit, butter expired, no boiled eggs... However, the room is OK. I would say; Need for improvement. 10€ for this is not possible.

No water to drink in the room, no place to sit except on the bed, NO food... I'd better not list anything else. Definitely a disgrace for the price per person! Once and never again! The only positive thing was the reception