Park Inn by Radisson Berlin Alexanderplatz in Berlin

I stayed in the hotel with my boyfriend for a week. Well I have to say it doesn't feel like a 4 star hotel, don't get me wrong it's nice the people are nice but there were certain things that just bothered me. The hairdryer smells and should have been checked on March 2018, the heating was very bad or broken, the first few days it was really warm and now it's just cold, the room cleaning was very strange, I had our personal belongings aside put the garbage and the dirty towels on the floor and after cleaning (around 2:30 p.m.) my things were in a pile, all the towels, including the clean ones that were hung up, were replaced and paper wasn't replenished, and whatnot I was very annoyed the day we checked out, I was told we had to be out by 12 p.m. and at 9:30 a.m. housekeeping was there twice and wanted to clean, that was very annoying. I thought to myself what would happen if I was around at that time you were still sleeping or showering and strangers just come in. On the day of cleaning they weren't there until 2:30 p.m. and on the day of checkout they were critical at 9:30 a.m

Fabulous view of Munich from the top floor

Excellent location near transport links to airport and all the sights. Very comfortable rooms. Excellent breakfast We would definitely stay here again and would highly recommend this hotel.

Superb location. Staff are super helpful. Only downside is that breakfast room is too small for the size of the hotel. Can be a hectic start to the day

The pictures come from the Park Inn Radisson in Oslo. Since you can no longer do recessions there because of the renovation, I'll give my rating here since it's the same chain. When we arrived we were assured that there would be no noise as renovations would only take place after we left. The opposite was the case and there would be noise throughout the day. You can overlook the unclean room with mold. But the worst thing is the catastrophic customer service, if you can call it that. Submitted an email, didn't get a normal response, standard email that you received it. If you call, your phone will be disconnected in the middle of the conversation. Nothing more cheeky.

The only positive thing is the location!

Very central and ideal for a short break.

The room had little comfort. There was a curtain running through the middle of the room; this was used to provide a certain amount of privacy in the bathroom. This was only added later. Toilet paper holder was torn away. Room is in need of renovation. The staff at breakfast were overwhelmed and stressed.

Great hotel with very pleasant and friendly staff. The rooms are very pleasant and the bedding is of good quality. The hotel is well located and the breakfasts are included and plentiful.

Advantages: location and good breakfast. Disadvantages: very small toilet and bathroom. The bathroom is transparent so you don't have any privacy at all. Also there is no refrigerator at the room. If you have to store your luggage you have to pay 2 euro for each peace.

This hotel is in a fantastic location, right next to the Berlin TV Tower, in the Alexanderplatz district, The colossal building rises high into the sky with 37 floors and over 1000 rooms. You can also pay an extra £6 to visit the roof terrace and take photos of Berlin City centre. The hotel is clean with a modern, high finish. The staff weren't overly helpful and seemed to not share information about what facilities had been paid for (such as parking) room service was also lacking... The shower gel was not refilled and only had a small amount in it, there were only 2 coffee pods which were not replaced and no Tea making facilities (which is a big disadvantage from an Englishman point of view!) but you could not beat the location and the building itself is a definite landmark in the city.

Towels were exchanged even though we hung them up. Coffee in thermoses on the table is a good idea, but like tea. So you go to the machine. You should probably throw in a toilet tab every now and then. Unfortunately it was very full, which made it very restless in the lobby. (The hotel can't help that)

The hotel impresses with its fantastic location and a rich breakfast buffet. Unfortunately the rooms leave a lot to be desired. The open design of the shower, toilet and bed takes some getting used to and means that the entire bathroom, including the toilet, gets wet when you shower. I wasn't entirely happy with the cleanliness either.

We stayed there during our short trip. Great location and great view. Can recommend the hotel with a clear conscience! We will definitely check in there again on our next trip to Berlin!

Continental breakfasts, the real ones!

Great view from the Skysuite Corner Deluxe, super nice service staff in the small breakfast room. There are afternoon snacks and coffee or tea all day, great service. Everything is sparkling clean and we felt very comfortable. The location at Alexanderplatz is super central, you can get everywhere by subway and S-Bahn. We'll definitely be back.

Too busy, front desk not prepared for amount of guest. Don’t be surprised if you have to wait long after a long day of travel before you can check-in to your room.

I am so grateful for the staff of this wonderful hotel. It’s in a great location and I highly recommend staying here. My girlfriend and I forgot $$$ in the room safe but we opened it to remove our passports. I called 5hrs later after we realized we forgot the money and it was still there. The staff kept the money safe for 2 weeks until I couldn’t make it back to Berlin to pick it up. I am so grateful for the honesty and professionalism of the staff! We will stay again in the future! Thank you again!!!

I come to the hotel every year on a business trip, but without an overnight stay. That's why I can only rate the conference service. Always good hospitality, attentive service and nice staff!

There was no air conditioning in the room, which was okay for the winter period, but gets too hot in the summer.

Great location can’t fault it! Very close to Alexanderplatz main station. Issue I had was noise from construction workers in the room next door at 7:45 am! Went to reception and they offered nothing in compensation or change of room! Totally unacceptable

A bit old, especially the breakfast area. 80s feeling. The foyer looks cheap, with ATMs etc.

The rooms are dusty and dirty even after cleaning. Two days in a row I asked the staff to take care of cold water in the shower and a clogged toilet. NOTHING happened. It's absolutely ridiculous that you pay over €100 for a good location but can't expect any service at all.

Airy,clean room, a big bar and good views over Alexanderplatz and the Fernsehturm. Good location for transport.

Too many people coming and going. I suppose the issue of elevators is for safety but it is very limiting. And if you want to go up to the terrace to see the views you have to pay.

Rather mediocre hotel, rooms too warm without the possibility of regulating this, grumpy staff, rooms very small and you have to like it, breakfast mediocre, used to be much better

The price does not correspond to the quality of the apartment (over PLN 600 per day for an apartment of 19 m2). Overall, it was clean, but the layout of the bathroom was a disaster - there was a separate washbasin and dressing table, a separate shower next to it, and a separate toilet next to it. There was no space for clothes or towels in the shower and you had to go to the toilet separately to get dressed - no privacy, and to make matters worse, the walls separating the shower and toilet were almost transparent. A plus is a nice view from the 28th floor.

The only thing special here is the location. Maybe breakfast. But nothing more. With the location right on Alexanderplatz, you have the first sights right on your doorstep. In addition, everything that public transport has to offer. The breakfast was also quite solid, once you get your bearings you can't complain. Unfortunately, the rooms were in need of renovation and seemed more old than modern. It's actually a shame when you consider this situation. More about this in the room description. All in all, I wouldn't come here again. Overpriced hotel where you only pay for the location.

Hotel very well located near metro train and bus 200 very convenient to see the city Nice rooms but quickly cleaned Not very practical towel changing system Many paid services: rooftop at 6 euros per person and paid luggage storage at 2 euros per suitcase Very good buffet breakfast but with a lot of people (more than 1000 rooms) but efficient staff at breakfast. Reception a little cold depending on the servers

I stayed at this hotel for five days during a work trip and overall it was ok. Positive: The best thing was the breakfast buffet. The selection was varied, fresh and of high quality. The rooms were good and practical Negatives: The biggest annoyance was the alleged WiFi in the rooms. Officially it's supposed to exist, but the connection was so bad that it was gone every few minutes. It was simply impossible to work continuously or even send emails. For a hotel that is obviously designed for business travelers, this is unacceptable and disappointing.

The Park Inn by Radisson Berlin Alexanderplatz is a fantastic choice for staying at the heart of Berlin. Situated in the iconic Alexanderplatz, this historic hotel, formerly known as the Hotel Forum, beautifully combines its rich past with modern comforts. Renowned for its well-equipped rooms and sleek design, the hotel's standout feature is the exceptional customer service. The staff is notably friendly, with some members speaking fluent Italian, ensuring a warm and personalized welcome. Its central location makes it ideal for exploring Berlin, with easy access to public transportation and landmarks such as the Jewish Museum and Brandenburg Gate. Guests enjoy amenities like free Wi-Fi, an on-site spa, a restaurant offering international cuisine, and eco-certified rooms, highlighting the hotel's commitment to sustainability. The property is also well-suited for conferences and events, boasting facilities that accommodate up to 320 guests​​​​. Highly recommended for those seeking comfort, convenience, and a touch of history in Berlin!

It's outstanding how the level of size is conjured up! We were thrilled!

Pillows are a bit flat but apart from that the rooms here are beautiful with great views over Berlin. Location wise this is perfect

Excellent hotel in the heart of Berlin. Excellent location close to all public transport, easy to see (tallest building in the surroundings) and very nice rooms. Very busy in the morning at breakfast because the hotel is huge

Great location. Nice hotel. Breakfast was also great.

Very beautiful hotel, with around 40 floors. Everything was very clean, there are public transport stops, museums and restaurants very close to the hotel (bus, underground and train), and the Brandenburg Gate was not really very far from there, around 2,5 km away, by bus it took me 10 minutes to get there.

The location is really great. It's super quick to get to the U&S Alexanderplatz train station and the tram. When it comes to the rooms, I can only agree with the other reviews. The fact that the shower and toilet are basically in the bedroom is a little strange. The cleanliness really needs to be improved. 1-2 hairs in the bed and a lot of dust and crumbs under the bedside table weren't so inviting. But the breakfast was really very good.

Fantastic hotel in the centre of Berlin

Looked at so many options in Berlin and kept coming back to the Park Inn as my choice for my recent visit. The rooms were spacious, clean, and very comfortable. The location was incredible. It was very simple to move around the city due to the hotel being conveniently location in close proximity to Berlin's transportation system. The price of the room also included breakfest and was a great way to start the day without having to search for a place to eat. I would recommend tthat you check out the Park Inn if you are traveling to Berlin.

I spontaneously spent a night at the Park Inn by Radisson at Alexanderplatz and would like to share my experiences to help other users. Location: The location of the hotel is really excellent. It is located in the heart of Berlin, very close to Alexanderplatz, which provides an ideal base for exploring the city. The connection to public transport is excellent, so you can quickly get to the most important sights. What I liked: The entrance area of ​​the hotel looks modern and attractive. The central location is also a big advantage, as you can easily reach many of the city's attractions on foot or by public transport. What I liked less: Unfortunately I was disappointed with my room. The rooms are in a rather run-down condition and the corners were not clean. The overall impression of the room was cheap and not up to the standard I would have expected from a 5 star hotel. I booked for 3 people, but there were only 2 beds in the room, which was very inconvenient. This meant I had to take the elevator down from the 29th floor and that took about 10-15 minutes as there were only 4 elevators available. The breakfast was also disappointing. There were no particular highlights and the selection was rather limited. For a 5-star hotel I would have liked greater variety and better quality. Conclusion: Overall, I would have expected more from a 5-star hotel. Despite the central location, I can only say that there are also cheaper hotels that are equivalent or even better in many areas.

Been to Berlin before but this part is everything you want to do a city break.

Recommended in the center of Berlin.

Wir waren am Sonntag mit einem Maydays Gutschein dort. Wir haben dort sehr gut gefrühstückt, das Buffet hatte alles, was ein Frühstücksherz begehrt. Wir waren bereits um 9:00 Uhr dort und genossen es 1 Stunde lang, in Ruhe zu frühstücken. Danach wurde der Laden sehr voll, und es war entsprechend laut. Besonders positiv hat uns das Personal überrascht. Egal, wie stressig es wurde, egal wie schnell und fast im Laufschritt das Buffet wieder nach gefüllt wurde, Getränke an den Platz gebracht wurde, sie waren immer überaus freundlich, und sobald ein Service Mitarbeiter/ in an dem Tisch trat, war er die Ruhe selbst. Die Köche beantworteten uns gerne Fragen zur Zubereitung ihrer Speichen. Wir waren sehr, sehr angenehm überrascht über das hervorragende Hand in Hand des Personals.

I didn't waste the service, especially from a blonde girl at the bar.

Well situated Rooms quite small so it stays longer than a night Due to the location, it is a hotel with a lot of attention in the entrance hall and reception as it serves .... not only the hotel but also has other commercial and transit points ..... it gets confusing at times.

The hotel is silent, no noise from outside or the other rooms. Super. Room is enough, beds are comfortable, sheets and towels are clean, staff is helpful, breakfast is great. The location is so good. It was a good experience for us as a family.

Small rooms. But nice ambience and breakfast

Good hotel, clean room, comfortable bedding and superb location. Too bad the rooftop has to be paid for when we are hotel guests…

Location view staff service good However, the bathroom walls are translucent. Also, the curtain facilities are poor and need repair. And even though I stayed for 4 nights, there were times when the hotel wasn't cleaned...

Lousy Internet coverage. But a central place to stay.

We booked a standard room for 3 people for my birthday. When we got our room, there was a double bed 160cm wide available for the 2 of us and our 7-year-old daughter. After complaining at the reception, a woman (long brown hair) who also said that and at 10:20 p.m. told us. It was still there that it was normal to sleep in a mini bed with our daughter. Apparently this is a requirement if you want to sleep here with children around 6 - 7 years old. After several conversations between me and my wife, this person at the reception turned us down. Suggestions from our side to bring us an extra bed were also unsuccessful. This bed would have Fits in our room!!!! The woman at the reception treated us condescendingly!! We wanted to celebrate my birthday here and also leave money here, so we did this somewhere else. That was the first and last time here. Please DO NOT book this hotel with children? My birthday is ruined, THANK YOU Park Inn! PS: I have a lot to do with customers, if I treated my customers like that, I would no longer be in my company!!!!

Very very well located. 50% of getting good views... The bathroom and shower are quite ridiculous for a 4* hotel. The wifi is regular, the beds are comfortable. The pillows are all 4 the same, very thin in thickness. They charge you to go up to the terrace with views even if you are a guest. The bathroom in the lobby also charges one euro. This is pretty crappy. The breakfast is good but not worth the price, there is almost no sweets and the juices are from a jar.

The location is of course great, the room is already outdated. Service at reception was super friendly, but in the morning at breakfast the gentleman was very unfriendly. I wanted to have breakfast downstairs and not on the 2nd floor because it is much more pleasant and brighter downstairs, but he told me to go upstairs after a short while I was then able to stay downstairs.

Location is great, rooms are small and akward. Restaurant staff not very hospitable

Das Essen war super lecker,eine regelrechte Geschmacks- Explosion.Ich habe noch nie so leckere Pommes gegessen und die Soßen war der Hammer.

We arrived at 22:00 and went inside and told the waiter that we would sit outside. The waiter told os okay and that they would come and take our order. After 15 min we Called after a waiter who gave us thumbs up. We waited 30 min before they came. They were quick with our order - and the drinks Were okay. But still a Long wait before they took our order.

The service was first class! The cleanliness that prevails throughout the house makes you feel comfortable. I was told by a service employee, "We want you to be refreshed and a little relaxed when you leave." That was me, because in this house the guest is the king. I thank myself!

We've had a great stay here with my fiancé. The room was great, staff were helpful, kind. Breakfast was amazing.

The hotel itself is quite okay. Room was nice, compact and clean. We had a great view over Berlin. However, the reception staff at check in and out were very incompetent and unaccommodating.

Housekeeping repeatingly doesn't pay attention to attempt by guest cancelling Roomservice by green Button at mirror. Double Announcement at Reception desk on two Different days doesn't change anything. That Vessel's just too Big, I assume.

Hotel very well placed for visiting the center of Berlin

We stayed from 10/19/2024 to 10/14/204 Very nice spacious room but the VMC too noisy the light support of the bed poorly repaired I have the photos as proof Otherwise well served Hearty breakfast Welcoming staff Beware coffee and water exorbitant prices

The price is too expensive during certain periods. In France, it is not like this even during the peak season. Especially during the Innotrans exhibition, the price is close to 1 million won per night. The room price is about 80,000 won in Korean terms. The only advantage is that it is located in the center of Berlin.

Super central close to the train station close to the square

Very central, friendly check-in, uncomplicated, small but modern rooms, it was quiet at night.

Very very bad service from Ms. Walters, she yelled at me on the phone and insulted me, was very snotty and rude! I wanted to change the date of a booking and was held up for three hours for nothing and then nothing so that in the end I was shouted at and expelled by Mrs. Walters, even though I was very nice and polite! I've been there several times at the Radisson but this employee is unreasonable for any guest!

Rooms were very nice, however, I was told I could not check in as it was too early & the room was not ready, I was then charged to leave my luggage, a few minutes later I received an email saying I could check in via self service, I showed the front desk the email and requested my luggage along with the fee for storing my luggage which they did not want to refund. I was woken up at 8:15am the day I was checking out to say I need to check out by 11am

Top hotel, nice rooms, great location right on the Alex, super great breakfast, nice staff We'll be back

Too busy at the breakfast buffet, making it very uncomfortable. Too few elevators due to the high number of guests. Sometimes you had to wait 20 minutes and you couldn't walk up stairs. Very unsatisfactory. Otherwise the hotel is good.

I have been there four times so far and would choose the hotel every time! :)

Shabby room with the charm of the former GDR. Run down facility. But outrageously expensive

It's a shame that a good hotel behaves in a terrible way. Every day housekeeping knocked on our door, and every day we had the DO NOT DISTURB sign. They woke us up early every day! The worst was the last day, when we had to take a 17-hour flight to our country. They woke us up at 7, 8 and 9! Without words I called the reception and they just told me that they were sorry that they couldn't give me more hours after 11 o'clock which is check out, they couldn't solve something as simple as giving me hours to rest. The objective of a hotel is hospitality, taking care of your rest during your stay, they did the opposite. The last day was tremendous. If you go to that hotel, keep in mind to wake up early because you are not going to rest! They don't know the word hospitality clearly nor are they interested in it, it is a huge hotel and a lot of people come. If you were a hospital patient and they were the hospital, you wouldn't even survive the second day.

Wonderful Breakfast Buffet really well laid out great choice of food something for everone.Scrammbled eggs so tasty. Alex is a great place to visit. All staff very friendly professional helpful and cheerful look happy to work there. Love this place very clean great place for a lovely meal hope to return very soon highly recommended.

Extremely rude and obnoxious waiter. We left before ordering main courses for 4 as he clearly had some issue. Being English perhaps?

I can't recommend it because your money will be stolen from your hotel room. That's really bad. You should close the shop!!!

Good hotel in itself but cleaning ladies steal money from the room incredibly boldly. There is no refund because it wasn't in the safe the last time!!!

BE CAREFUL WITH YOUR THINGS MONEY IS OFTEN STOLEN THERE WHILE CLEANING THE ROOM!! STAFF 0 POINTS !! I don't recommend it !!!

Bad store stealing money from a hotel room. It was only gone for a short time and then the money was simply gone Customers complain

Cleaning lady just steals money from the room & it's your fault because you don't put it in the safe... shows a lot of customer love

Not recommended, you have to watch your things, they will be stolen immediately by the cleaning staff. Never again

1 star is way too much Coal was stolen from the plaster.

Very nice staff, perfect location.

The rooms are very small. The view is beautiful from high floors. A very popular hotel, so there are a lot of people in it and everywhere. Queues for the elevator, queues for the reception.

The unbeatable location. On Alexanderplatz itself. In front of the television lollipop It has a viewpoint on the 35th floor and if you are one of those who like action they have an attraction as if you were going bungee jumping (only for the most daring, I'm not crazy) 🤪 the rooms are quite good. The beds are super comfortable, clean and with everything you need. The breakfast is pretty good, you can go to the one on the first floor or the one on the second. If you want to pay it separately it is quite expensive €26 per person.

Simply unbelievable, I would never have expected something like this in a hotel like this. If you forget to lock up your valuables and come back, the cleaning lady just emptied the whole room and I don't get a refund because they say it wasn't in the safe, so I still have something like that I've never experienced it and I've been in a lot of hotels, even in Turkey, something like that hasn't happened to me or in other countries 😡😡😡😡😡😡😡😡🤬🤬🤬

CAUTION!! STAFF CLEANING FORCES STEALS 3000€ EURO AWAY FROM THE GUESTS!!! OUTRAGEOUS!!!

A really very clean hotel, very friendly staff! You have a great view of Berlin and it is very centrally located…

Great location and service. Special shout out to Mona at reception. Our requested room was not available on arrival. However, she made sure to accommodate us midway our stay and went above and beyond. Gave us an upgrade for being underatanding. Will definitely be staying here again on next visit to Berlin. 10/10. Can't wait to be in Berlin again and staying at Park Inn

This hotel is located in the middle of Alexander Platz and is known for its view. You have a beautiful view of the television tower and other sights. In just a few seconds you go from 0 to the 35th floor. From there it is a further 4 floors of stairs. At the top you buy your ticket for €6 p.p. and you can use the terrace for as long as you want. It's not very big, you can't go around. Definitely worth it if you like views.

The front room people are a joke and they treated us very badly. First of all we reached the hotel at 12.30. They told us that room is not available until 3 pm. We said it’s, OK and they told us that they will call us once the room is ready. We waited for 4 hours and still they said that they don’t have the room and finally at 10.30PM we got the room. Now come the amazing part. The first room is full of bedbugs and lavas and we had to shift to another room .. with all these delays it was 12.30. And when we go the room, the bathroom and the washroom are part of the room!! What!!(???) if you take shower the entire room is filled with it. And looks like they don’t want people to shower either. Coz when you shower, the water leaks into the bed (?) room. Sorry , confusing isn’t , there is a toilet and shower in the bedroom with a curtain separation !!! What ? And why this place a 4 star ? They got us a table side fan? And we spent $150 a night ! And if you are going there in August, good luck!! NO AC! They have a a small fan and we Coudnt sleep the entire night.

Good hotel, excellent location and friendly service. I would have liked fresh vegetables and fruits for breakfast. Even cucumber. I thought the rooms had minibars or refrigerators, but there weren't. In this heat, I would have liked to enjoy the drinks cold while in the room. Also the air conditioning should be bit more efficient.

I have been to the hotel several times as a guest. Unfortunately, this time I couldn't really enjoy my stay with my wife because the toilets were flushing around the clock. Even after the 3rd day and more than 4 malignant signs, it was not resolved nor was anything done for our short nights. The cautious indifference surprised me somewhat. Otherwise everything was as usual and we still felt at home.

Rooms layout is smartly designed but a bit outdated the design. The beds are not that comfortable especially the pillows. WC is separated bathtub in the room separates by a curtain. Staff was rude and bored on several instances both in check in and check out. Location of the hotel is great both in terms of proximity to transport and distance from several parts of the city. Because of the location it’s worth staying there

The room, which was supposed to be a suite, was inside. Without any windows, on the 28th floor.

The lack of empathy of the reception staff I have asked for a thermometer since I was feeling unwell, and they tell me that they don't have one in the Hotel's medicine cabinet. It is quite unlikely that in a Hotel of that size they do not have such basic things.

Really nothing wrong with this Hotel. The location is perfect and the rooms stay cool during hot days. I will stay here again.

If you want to visit Berlin, it's in an area that you can walk and use public transport. Great location and I recommend getting a room above the 24th floor, the view is worth it

We have just arrived in Spain, after a 7-day stay in that hotel. It is a very large hotel but we have been very comfortable, it is super central, the rooms are super good, the bathroom layout is a little strange but we have not had any problems. The breakfast was great and I can say that everything was great, I will definitely recommend it.

A top hotel for its location alone, with an adjacent underground car park and a breathtaking terrace that is worth a visit. The functionally designed rooms offer comfortable sleeping accommodation. The breakfast is first class and highly recommended. The online check-in is fantastic. Here you can avoid queuing at reception and the process takes less than 5 minutes. The staff are very friendly and helpful. Many thanks to Mr. Matuschelc from the reception.

We were here for 4 days. 28th floor. Great view. Everything was clean. It's hard to understand why as a guest you have to pay 2 euros to store your suitcases and 6 euros to enter the roof terrace.