New Phönix Emden in Emden

Was there yesterday for the first and last time. Journey 40 minutes, reserved in advance. There was already a war atmosphere at the entrance. 160 people came out from a wedding party. No reception as everyone was busy clearing the tables. They looked like McDonald's. Had to wait for some time and the staff was very annoyed. When the table was free, there was a fight for those waiting to sit. Everything was full of drink on the chair. Table stuck, floor slippery. We then took a wet rag to wipe it up because I couldn't sit anywhere with light-colored pants. There was plenty of buffet food, but once it was filled the rice and cauliflower were cold. Clearing plates didn't happen at first. Not a friendly word from the staff, rather annoyed. Glasses were simply taken from the table when I wasn't finished yet. Very loud, you could hardly have a conversation. Had something like a canteen instead of a cozy meal. No, thank you, not again.

Since it opened until now (we go there regularly with the family) the price has become €10 more expensive. We always thought it was great that you could eat whatever you wanted at the buffet, everyone has different preferences, but unfortunately both the quality and the selection have decreased somewhat. It is no longer refilled as quickly and the selection is somewhat smaller. We will still come back and continue testing, maybe it's just due to the general situation at the moment. Everyone can have bad days.

It's a shame that the box for to good to go has been reduced in size, otherwise there was still a container for soup etc. included. Now just a mini container... the €5 isn't worth it.

Very good food with good drinks and very nice staff. We'd love to come back. The restaurant is highly recommended.

It was our first time eating there. There were enough free parking spaces there. Great ambience, great dishes, something for everyone. And also very child-friendly there. The chocolate fountain was a real highlight. Everything is nicely designed, different tables with options for large or small families. We'd love to come back. Above all, drinks were included and there was a lot to choose from.

Staff totally stressed and therefore not friendly. Food and drinks were sufficient and there was a large selection. Wouldn't visit again due to the unfriendly staff. Too bad

good service, delicious food, always happy!

Red light, green light Best waiter🙌🏼

Large selection at the buffet, all drinks included. Ambiance typical for this restaurant category. We liked it, we'd love to come back.

The restaurant is highly recommended

It was my first time there and I was very satisfied. The food is very tasty 🤤 My girlfriend and I will eat here more often now

We ate there on New Year's Eve. The store was far too crowded and the noise level was far too high. You couldn't even have a conversation. The staff was very friendly.

Excellent for families and suitable for all tastes. Nice service and very reasonable prices

Totally overcrowded restaurant, loud, very hectic service. This restaurant is not suitable for a relaxed meal. Food quality can be better for the price. Soft drinks are stale from the bottles... some of the bottles are turned upside down, they look like they've been bottled or poured together, plus dirty glasses. Unfortunately we cannot recommend it. We were there on the weekend. Far too many guests in the restaurant, it reminds you of the door opening at 6 p.m. in an all-in hotel and 400 people running to the buffet at the same time... terrible.

It was a lovely birthday party! The buffet was really good & rich!

Well, I think that because there is not only all you can eat but also all you can drink, the price-performance ratio is really great. The freshly fried plates in particular are very tasty. Sure, there are also some ready-made products on the buffet, but overall they are definitely recommended.

It is recommended to eat buffet style and drinks are included in the price. Very careful and friendly staff...we felt comfortable and would be happy to come back

The food was very tasty and there was something for every taste. Unfortunately, you are not asked whether you would like to order drinks outside of the flat rate. Lt. The menu also includes wine and beer, unfortunately no longer the plum wine as in the past. Although the buffet is open until 10 p.m. and the restaurant is open until 11 p.m., cleaning and clearing away began shortly after 9 p.m. The smell of cleaning supplies and the sacking atmosphere didn't invite you to linger. It was also cashed in early. The toilet was moderately clean but still ok considering the high user frequency. The female staff was very friendly and helpful. Unfortunately, the Chinese are very unfriendly and dismissive.

STAFF very attentive and friendly. Attention is paid to cleanliness at the buffet. If something gets spilled, someone comes immediately and cleans it up.

The mussels there were a complete disaster, I threw up for 2 days and had a stomach ache for a long time afterwards. I don't recommend eating there, but the sea fruits etc. are not recommended again!

Top, happy to recommend, the kids have fun

I can't recommend this restaurant, actually restaurant is the wrong term, canteen would be a better fit. If you just want to have a nice meal, this is the wrong place for you. The food tastes terrible, half raw vegetables, the sauces were full of glutamate. The worst thing is that the food wasn't hot enough and this creates a huge hygiene problem. After about an hour I had a really bad feeling of fullness and I wasn't the only one. Next to me in the toilet the Polar Express thundered through the bowl, I thought it exploded. The service also left a lot to be desired. The best part came when paying, the waiter preferred guests who paid in cash, ignored guests who paid by card, and insulted them because they had the audacity to try to pay with a card. When I was finally able to pay after repeated requests, the waiter said, "Goodbye, never again." Now after 6 hours I still have belching with disgusting greasy aftertaste. Actually, a “restaurant” like this should have to be closed for a variety of reasons. Because of tax fraud, health risks and to save other people from such experiences. I can't recommend the visit, it was definitely my first and last visit to the New Phönix.

A room reserved for 30 people! 24 places have been made available! There is a group of 25 people at the table next to it 6 of us now have to sit separately in the last hole! My parents' 55th wedding anniversary is now coming up...

Very loud and crowded. Large selection of food and drinks, but the quality suffers here

So. The selection of food is very good and tasty. The ambience is good but loud. The worst thing was the person at the entrance who divided the tables. Such a rude and rude person I haven't had it in any restaurant yet experienced. It wasn't the first time I was there, but several times and almost every time this person was so excited.

Very good food and lots of choice. Super tasty 👍👍👍👍👍.

Unfriendly staff...food...soon...service...terrible

Large selection and drinks are included in the price. Gladly again.

Last night was the second time we ate at New Phönix, and unfortunately it was also the last time. Of the 4 adults, three of them were unwell and ate from the buffet, and number four only had sushi. Malaise, stomach cramps, nausea, vomiting and diarrhea are not the outcome for which I wanted to pay 33.50 per head. The best thing would be money back, but after the unfriendly reception that awaited us yesterday and showed us to the table in a stressed, bad mood despite the children and baby present, we didn't even set foot back in the shop!! ABSOLUTELY NOT ADVISED

Very comfortable and simply great

Things are getting worse and worse. When I asked the waiter if they could please prepare something fresh, I was laughed at and told that there was enough food and that I should eat the rest first before something new came

Unfortunately I can't recommend it at all. The food was lukewarm, the service bad. At 9 p.m. they started clearing everything away and wiping around us. A canteen is even more comfortable. Then we were charged while we were still eating and we had to leave the restaurant through the side entrance. That was at 9:30 p.m., officially open until 11 p.m. I won't again...

Hello, the food is good. What bothers me is the head waiter, loud, unfriendly. We will visit this store less in the future.

Large all you can eat buffet, including drinks, beer and wine at a reasonable price. Everyone will find something here.

For the high price of €33.50 for the evening buffet, the food, apart from the soup, was only lukewarm. Service was ok. The boss could have been friendlier.

Really big selection, everything fresh. Drink selection good. It was really worth the money.

It's all ok. We were satisfied. Everyone very nice. There is plenty of food. Nothing special but good. However, the buffet is not a bargain at €33.50 per person. You have to eat a lot to make it worth it 😉

Unfortunately the price has risen a lot and the quality of the food has decreased. Several items were lukewarm. Too bad.

We were there spontaneously for the first time. Midday. The food was great. Everything clean. Nice staff. The buffet price includes drinks. Here too, the glasses were clean. We know it differently 😉 Of course the noise level is very high, but we also know that from other all you can eat restaurants. We would love to come back when we are nearby.

3 stars for the atmosphere, the owner of the restaurant is rude, the food sucks, I do not recommend this eatery

I have already visited many places like this, I don't need this one again. Service good, food wasn't the best. It's just mass, somehow everything tastes the same... like flavor enhancers The ambience is like a bazaar, extremely loud, table to table, but you can live with it. But not with hygiene, because a lot of people pick up the pliers over and over again, there's a lot of messing around because things have to be done quickly and nobody cleans up. The highlight of the desserts. Cheapest ingredients, everything full of oil and dirty. The “fresh fish” for frying tasted old and extremely fishy. For 34 euros per person I can go to a decent restaurant, sorry.

All you can eat ...... but at some point you'll be full. Have eaten worse.

Plenty of food and drink at a good price. The food is also affordable for large families or events with many people. Toilets and tables are clean and the food never tastes like old grease. Highly recommended

We were there for the first time and were thrilled, service was great and the food was A1, with a large selection. Of course it is a bit loud but that didn't bother us. The toilets were clean We'll be back

Unfortunately the drinks were warm, only the soft drinks from the tap were cold.

Very large selection, everything fresh, drinks included in the buffet. Staff could be a bit more chatty in general, but that could be due to the language barrier. Price is quite high, but just justified for the quality of what is on offer.

Really nice boss and the food is really tasty. Above all, I think it's great that drinks are included in the price. Totally ok to have a good lunch at a reasonable price.

Food was very spicy this time Lunch buffet. Very, very unfriendly to the children aged 12 and 9. Was really friendly, nice. It's a real shame

2nd rating: September 9th, 2024 Sunday buffet at its finest 💯❤️ Freshly grilled meat and fish and a great buffet. A big compliment to the operator and the staff. Truly world class 🥇🥇🥇!!! 1st Rating: 💯 Points and if I could give more I would! Dinner in the afternoon for a buffet. All inclusive price including all drinks and all coffee specialties 😍. A huge selection of starters, lunch and dessert. No wish remains unfulfilled!!! Super fresh and it was refilled at any time. The employees are super nice and friendly. The dishes were put away immediately and we were available to answer any questions at any time! My favorite was the white and brown chocolate fountain with various fruits and pastries. Great, great, great! Simply put: This is how you imagine the land of milk and honey 😍👍🙏🥰❤️.

The food was great, more than a rich buffet. The price included drinks, which are available in a large selection. :))

New Phönix in Emden is a buffet restaurant that is really impressive. The “all you can eat” concept including all drinks is simply great and ensures a completely carefree dining experience. The food itself is delicious, and the selection is impressive, especially when it comes to meat dishes and desserts. Everyone really gets their money's worth here. A small downer, however, is the sushi. It didn't convince me and unfortunately it's not on the same high level as the rest of the buffet. Nevertheless, New Phönix is ​​definitely worth a visit if you want to enjoy a diverse and tasty buffet in Emden.

We went there for a date, it was really nice. Huge buffet, lots and lots of choice, we loved it. We'd love to come back!

The lunch buffet is only recommended for €19.50 including all drinks as much as you want to drink! From beer to wine to soda, cola, water, etc. This time (08/22/24) there was an unfriendly man in the restaurant who did the checkout and the service! He was very, very unfriendly and asked us to pay about 20 minutes before closing! Although we still ate! The buffet has now become €4 more expensive per person.

Great food for a relatively cheap price. I like going to this restaurant. Recommended!

The visit was on a Sunday afternoon. We were able to use the Mongolian grill and there wasn't much going on. We enjoyed it and left full and satisfied.

A bit noisy in the shop due to the arrangement of the tables around the buffet. The food was very tasty and there was an extraordinary amount available.

Was recommended to me, I cannot agree. Ambiance is a matter of opinion, but the food was nothing. Whatever was fried didn't taste like anything, despite the sauce. I can live with self-service drinks, a better description of where to find what would be great, but you were left to your own devices. Yes, I know it's not star level, but I've been to other similar formats where the food was far better. One of the waitresses didn't speak German, but was very friendly and helpful.

Always delicious. Everyone will find something they like here

I don't believe in Asian buffets at all, but this is really great. Not everything tastes the same here. Extensive range of drinks and not to forget sweet dishes. We will go there again.

Update 2024: Warning about this store! Since the people of Emden unfortunately have hardly any alternatives if they want to eat a buffet, they will probably have to make a lot of compromises. It feels like the staff is becoming more and more unfriendly and bold. As soon as you say you would like something from the lunch table, you are directed to the buffet. If you want to do it anyway and if you are there with several people at the buffet, you are under constant observation to see whether you don't get something to drink or eat from the buffet from the others. Today they suddenly said that there was no longer any lunch and that we should take the buffet. The difference is almost 10 euros. So you force the buffet directly on the guests. This time even with the lie that the lunch menu hadn't been available for a long time. This definitely cannot be true. 1. The lunch menu can be viewed online, on your own homepage. (See image) 2. An older couple who are regular guests there received their lunch menu last week. So I find today's statement more than cheeky. 2023: The service was really unfriendly. Especially if you want something a la carte. But the buffet is unbeatable!

Great More of these restaurants This selection leaves nothing to be desired, everything is very tasty and at a great price

Never had such a bad lunch as there.

Went back after a while. Although we arrived quite late at lunchtime and only sat down about 1 (one) hour before the buffet ended, the times mentioned on the menu were enough to have a leisurely meal. After about 25 minutes, however, a few customers came in and eagerly served themselves at the buffet with disposable bowls and within a few minutes many "new customers with disposable bowls around the buffet tables were trying hard to clear them...!" When we asked, we learned that if there was little left, the food would be sold early on online for a fee. Therefore 30 to 35 minutes before the buffet ends. --> This was not communicated to us in advance when we entered the New Phönix. However, we had paid the high full price for about 25 minutes of lunch buffet food.....until within a few minutes the buffet was almost completely emptied except for a few small leftovers. THAT WAS A SIGN FOR US TO VISIT "NEW PHOENIX" NEVER AGAIN. There are also competitors who plan and have the planning with discounted food "which is very commendable" much better in terms of time and have it under control and where customers don't receive any rude answers from the older restaurant manager. From us now only 1 star :-( THANKS to the team!

We really liked it, friendly staff, good service, food at the buffet was regularly refilled and there was an extensive selection 👍We would be happy to come back

As always, very tasty. Lots to choose from It's always a pleasure to come here

Very sincere. We went for the seafood. The lack of non-alcoholic wine was a little disappointing. And it's great. Yesterday's impression was spoiled by one employee of the establishment who greeted us at the entrance, like a head waiter. Oriental man, wearing glasses. Firstly, he uses Russian obscenities without knowing their meaning and behaves provocatively. Started kicking out ahead of time.

The very best food in Emden, TOP restaurant, everything is excellent, the food, the standard :-), it couldn't be better

I would prefer not to give a star at all, I have never experienced such cheeky staff before on July 2nd at lunchtime

We celebrated my wife's birthday with the family. We ordered a buffet for 33 euros per person. We spent about three hours in the restaurant. Before we left, the waiter manning the counter came and practically told us to leave straight away, saying that the buffet lasts no longer than three hours, even though this isn't stated anywhere in the rules and the restaurant was half empty . I have visited this restaurant about five times and everything has always been fine, I have always recommended it to my friends, but after being treated like this I don't feel like going back.

Excellent food with a good price-performance ratio.

The place and food were good but there is only one problem, unfortunately there are a lot of flies in the restaurant. I hope the workers will try to solve the problem somehow.

Nice, courteous staff, very good food, with a really large selection... there's really something for everyone here... Sure, the size and volume of the atmosphere makes it more reminiscent of a buffet in a large hotel... But different The immensely large selection of specialties cannot be offered... In my opinion, the price is more than fair, as all drinks are included... We would be happy to come back...

Very noisy buffet restaurant. The selection is a bit small for the price. However, you will definitely find what you are looking for. Unfortunately, the fresh meat counter had an unpleasant smell when we were there. Which further spoiled the experience.

An employee threatens small children with a “beat” if they spill the chocolate fountain (the entire area is full of chocolate). This employee is generally very loud, making it very disruptive while eating! The rest of the staff is nice or doesn't make themselves noticeable, the food tastes good!

Small children are shouted at by workers

IMPOSSIBLE!!!! I had ordered a too good to go bag, showed my cell phone and was very rudely directed to the buffet. I thought that was where the stripped down foods were. When I looked around questioningly, the waiter was even more annoyed and called me over. "I need to see your phone to see if you have paid" and typed on my phone saying "You don't understand anything". That was the first and the last time, they didn't deserve it!!!!!

Everything was great...staff very friendly.

The restaurant is nice, as are the toilets. But that was it. The food was tasteless and extremely dry. Chicken, fried rice and also fried noodles were stuck to the warming basins as if they had been there for hours. When we were asked how it tasted and we mentioned it, the unfriendly waiter just said that it could happen. But not at a price of €33.50 per person.

Food is okay, not as good as other Chinese restaurants. Service is also good, they always try to clear the tables. The ambience is unfortunately quite loud.

We have eaten at NEW Phönix several times. Mostly at lunchtime, because that's where the price-performance ratio is right for me. Yesterday we were there in the evening. It was completely empty, which was probably due to the temperatures outside. 33€ for an evening for an adult is really steep. But the quality of the food was poor yesterday. Since the flow was not as good, many foods were overcooked, black or burnt. A pity. We won't be coming back any time soon

We come to East Frisia from Austria twice a year. And we only ever eat at the Phönix in Emden. Nice boss and good cuisine. Harry and Angelica

Very great and tasty concept of all you can eat and drink. Unfortunately, the added value of the evening buffet cannot be justified by the high price in the evening. Highly recommended for lunch

Although the food, staff and atmosphere were very good, the whole family got sick afterwards! Some of them even developed glandular fever, which lasted for weeks! Without speculating too much, I would say that the plates and cutlery are not washed properly enough because such diseases are transmitted by droplets, including viruses on dishes! The restaurant itself was pleasant and cozy, but the illnesses were not!

Rich Asian cuisine all you can eat buffet for one price. Atmosphere is very loud because the large restaurant is always fully booked.

Once again the price is right here. The lunch buffet from A-Z including drinks costs €19.50 and everything is very tasty. Excellent.

Here you can eat great food from the buffet, the price also includes all drinks. The price for the buffet has risen sharply. Friendly staff and there is a large selection of food.

It was our first time eating here. There is a wide selection of food and drinks. Actually there is something for everyone. We were immediately assigned a table where my husband could also "park" his rollator without any problems. A chair was immediately removed so that it was comfortable for him to sit down and place the rollator next to him. The entire staff was very attentive and friendly. We think it's reasonably priced. We'd love to come back.

An all-you-can-eat menu for little money. All guests are looked after in a friendly and attentive manner. Update 04/16/24 We wanted to take advantage of the lunch buffet for the second time on a weekday. The time is from 11:30 a.m. to 3 p.m. The first time we arrived at 2:25 p.m. we were abruptly asked to leave! After all, you also have a lunch break...! Yesterday we were there on time and wanted to start at 11:35 and the displays weren't all filled. When I asked politely, the same employee told me that it didn't start until 12 p.m. and if I didn't have time...?!? The price for two people with one drink each is €39. Maybe people should work on their friendliness. The service idea was not clearly visible! I'm deducting two stars from the rating because of unfriendliness and unpunctuality.

So we were here on Monday at 5 p.m. The food was all freshly prepared. So food was great👍🏽 The service really makes an effort and is very nice😉

Can't understand negative reviews! Service great, food great, ambience is okay!

Staff unfriendly and not worth the money

33.50 euros for 1.5 plates and a Schweppes? No thanks. This may be worth it for people who spend the whole evening there. However, that's not my thing. In summer, flies sit on the raw meat and you try in vain to scare them away with fans. Otherwise the food is just run of the mill. No recommendation from me.

We were here for a confirmation and were one of three confirmation societies that day. There was of course a lot of hustle and bustle in the store. Despite everything, everything was always available at the buffet and was constantly refilled. We would be happy to come back on a smaller scale, highly recommended.

No live cooking at lunchtime - everything is self-service, including the drinks - good food from starter to dessert. In the evening we were only offered a buffet - a la carte dining was not possible.

The food was terribly bad. Everything tasted the same and everything had been on the counter for a long time. Just disgusting. Service was unfriendly and unfunny. The toilets were clean and nice. The restaurant itself was quite crowded but it was nice despite that. Do you need to know whether you think the price of €33.50 is justified? I can't recommend it more.

Food was delicious, the buffet was plentiful. The price-performance ratio is unbeatable. Eat and drink as much as you want for the price, just great. The buffet was always replenished. There was only one thing to complain about: the plates weren't warmed up, which meant that the food got cold very quickly.

Yummy. The best is the duck and the mini spring rolls

Unfortunately we didn't even get to eat. The first impression made us leave immediately. Somehow uncomfortable, even dingy. Unfriendly reception. The waiter who assigned us a seat was immediately reprimanded loudly in Asian language. There's probably only a buffet, nothing on the menu and then it's very expensive. Unfortunately very disappointed.

The food tastes good. The price for the buffet is a bit high, but drinks are included. There are common dishes like rice, noodles and chicken or sushi and spring rolls. But also different types of fish, rabbits, deer and frog legs. Plus various vegetables and sauces. Also various desserts such as ice cream and cakes. The chocolate fountains are worth mentioning. Everything was always refilled quite quickly and the freshly fried things also came to the table quickly. In addition, the plates were cleared just as quickly. We'll definitely come back.

Unfortunately only an expensive buffet is possible, no ordering of a single dish.