Möbel Höffner München-Freiham in München

Nice selection and prices are ok.

Beautiful and maybe kitchens. Offers everything your heart desires

Very large furniture store. The restaurant is not recommended.

Huge furniture store with lots of parking spaces. No e-charging stations available ☹️

Only 1 checkout on Saturday morning, customer service partially overwhelmed, online shop and branches provide different information about returns processing. At our competitor we were served in a more customer-oriented manner. Dear Höffner SEO team: Please save yourself the standard answer to my review. This way the trouble won't be undone!

Largest juice store there is, we ordered the same bed three times, they said they would be delivered in 8 weeks, now after 7 weeks we disposed of our old bed so that there is no chaos and what happens we get a call that the company is supposedly insolvent and the beds are no longer delivered. Now my question is, did you want to build the beds after 7 weeks and then deliver them or what? How can something like that happen, we were told to come over and help you find new ones and go straight to the consultant who sold us the bed (Mr. Kasar) when we were there we first had to wait 30 minutes after 30 minutes he said he would still give it to me 5 minutes later he comes, annoyed and in no mood, to tell us that he can't help us. All he complained about was that he didn't get his 100 euro commission and then sent us to service to get our money back. We were there for another hour until we got the money And what was funny was the same bed was still there for sale only for a price twice as expensive

Nice furniture store, good food and restaurant

Never order a kitchen here if you can't wait weeks for it. Unfortunately there were no feet included at the delivery and assembly date, it will take a week until the feet arrive, the next assembly date is up in the air. I can now uninvite my guests for Christmas and live on bread and butter for the next few weeks because cooking is out of the question.

Towards the end of November I was at Möbel Höffner in Munich-Freiham and was hoping to buy silver Kyoto picture frames in 21x30. The friendly woman put me off for the coming week. Since I live 35 minutes by car from Höffner (such frames are only available there), I called on December 3rd. at the information desk, who immediately directed me to Ms. Grünwald in the picture framing department. As a generally disappointed customer, I would not have expected what happened next. Ms. Grünwald promised me that she would check the warehouse to see whether a pallet with the picture frames I wanted had arrived. She would call me back in the next hour. And what happened? Ms. Grünwald informed me by phone that she had found what she was looking for and how many of the picture frames I needed. After giving the numbers, she also suggested that, to save money, I could have a customer card issued to me, which would have immediate effect. After my arrival, the woman at the information desk should contact her. She would then drive up with the shopping cart. Unbelievable...everything worked. I would like to thank Ms. Grünwald very much for the experience I was able to have with her. Thanks to them, I have gained a little more confidence in German service friendliness. Congratulations to Möbel Höffner for your employee and Merry Christmas to all employees.

It's been good and friendliness...thank you

Unmotivated employee, had no desire to advise us.

After three months of waiting, the wrong bed was delivered. Even after repeated requests, the Höffner team was not prepared to accommodate us in any way, since the right bed had already been ordered. Even to get the right bed assembled free of charge (after we had already had to assemble the wrong one ourselves) we had to discuss it with “customer service” several times. Four months later (after a total of seven months) the new bed arrived today and again in the wrong color. Zero stars and no further comment...

Competent and friendly employees

Unfortunately we bought a kitchen there. It was installed incorrectly three months ago - the hob was delivered incorrectly, the sink was drilled incorrectly, the kitchen was installed completely crooked and, and and... to this day the kitchen has not been fully assembled - so it cannot be used! There was still an installation date, but only to replace the sink. The kitchen salesman couldn't be reached for over a month. Nobody answers our questions. We are still waiting to hear back when the next assembly date will take place. We have never had such a bad experience with a furniture store. We will definitely never buy anything there again! Update: No one responded after the complaint. The parts, especially the hob, have not yet been ordered... This is unprofessional, irresponsible and very annoying for us as customers. Update: only after mentioning my name in my Google application did we get a response very quickly. Only then (!) does the responsible clerk Lxxxx order the correct hob. Suggested delivery date at the end of December! (Kitchen should be ready in August!) Unfortunately she continues to ignore our emails and we don't know if the delivery date will even take place. We are still curious as to whether we can complete the topic this year...

What great advice from Mr. Aman Keleta! When looking for a suitable sofa, we were lucky enough to receive advice from Mr. Keleta. He was professional and courteous, extremely friendly and immediately understood what was important to us. Mr. Keleta made our visit to Höffner a pleasant experience, so we will be back soon. Thank you!

Very fast, competent and friendly staff. We quickly bought and picked up our selected furniture. The employees were also very friendly and quick when it came to collection. Gladly again.

Huge store, confusing, sometimes unfriendly and unqualified staff, easy to reach from the motorway

So I really have to admit great service To Mr. Strange all my wishes were taken into account. Thank you also for your accommodation. Lg

We were looking for a new bed and thanks to Mr. Nounou's excellent advice, we found the perfect model. His competence and expertise convinced us and we felt completely in good hands. Thank you!

Never again. Purchased an item online. Didn't arrive on the agreed delivery date. No response & it is not possible to reach a human employee by phone. As soon as it comes to delivery, you end up with a bot that refers to the service email, which after 1 day still gives no answer as to whether the item will be delivered at all. Never receiving the item and never having to worry about it again was the best part of this experience.

A very good furniture store that stands out for its competence and friendliness. The Christmas tree sale is top, with top prices and good quality.

I would recommend everyone to buy a kitchen from Höffner. Thanks to the very kind and committed kitchen salesman Mr. Dodaro, we were able to plan our dream kitchen. The service was great and we were greeted very politely. The advice was detailed and all of our ideas and wishes were implemented. The delivery was surprisingly quick, as was the assembly. Thank you, we'll be happy to come back :)

Thank you again for the top advice from Mr. Regenfuß. His name should actually be Speedy Gonzales. His fingers darted over the keys so that within 45 minutes we had a perfectly planned kitchen at an unbeatable price.☺️ Rarely have I met such a friendly and professional salesman.

Möbel Höffner used to be a very pleasant furniture store. In keeping with Höffner labor economics, they have, to my regret, no longer shown prices for numerous items, such as bed linen. If you approach a saleswoman there with a question about the price, you will be reprimanded in an annoyed tone that because of the constant price changes, you as a customer now have to go to a column with a scanner with the goods in order to use the device there Find out the current price for a product. I have no interest in constantly running products to a scanner to research prices. For me, the advantages of online trading now outweigh the disadvantages and my ambitions of shopping at Höffner in such a complicated way have evaporated. If Höffner then - like several furniture stores before him - disappears from the market... No big loss.

3 weeks promised delivery time not met. Then came a defective cupboard. Wrong door brought along during repairs. Six months later, the cupboard is still defective, the integrated lighting on the bed doesn't work and parts are missing...

We were very satisfied with the advice from Mr. Kapular and are looking forward to the new couch. He quickly understood what we were looking for and showed us suitable options. Due to the current discounts during Black Week, the price was really unbeatable.

Unfortunately you can't get out where the entrance is. When you do "slip out" an annoying voice from the machine follows you. It's funny to look at, but completely unnecessary, for example if you just want to get the information, you have to completely cross the market.

Disappointing: Although we drove all over Munich for a kitchen planning appointment that we had reserved online, there was no consultant there for us. Nobody explained to us why that was the case. The consultants present all seemed very listless and were happy to have us on again. A colleague then took pity on me, but his motivation wasn't particularly great either. At the end, of course, there was again the argument that the discount is only available today because the advisor won't be there tomorrow and then the promotion is over. In the future I will save myself the trip through the whole of Munich to the Höffner.

If Höffner wants to close his shop soon, then they should continue like this. I didn't find any prices on almost all of the items in the home goods department or the fabrics and blankets. Until an employee explained to me that I had to scan each individual item on a scanner on the wall to find out the price. I then did what was very complicated. But when I got to the checkout, my items were twice as expensive as they were on the scanner. It then said that I would need a Höffner customer card for the scanned price. I even have a loyalty card. However, it was on my cell phone and I couldn't access it at the moment. So I returned all the items.

The online shop cannot be contacted because the phone number only plays an announcement that refers to the online form. Here questions are either not answered at all or only answered selectively. A delivery date a month later and the cancellation of the old one was not even communicated.

As always, excellent. The roasted almonds are so sweet and the price...TOP. The restaurant was very well built, but we liked the coffee and the beautiful terrace. Simply wonderful. Almost everything was perfect, 1 star less, the toilets on the ground floor after the cash registers. Too bad.

Been there to order a kitchen, in the info spot we got received by a guy that seemed nice, but oh man was he out, got interrupted in all my questions, he draw a plan based on what i told him and didn't accept no change or idea in it! Customer service was very unfriendly, we got eye rolled on every question and at the end of “meeting” he started to be passively aggressive by hitting the table every time he let the hand down! It looked more funny as intimidating. Got lied about the 50% discount presented all over the store as they weren't meant for the Kitchens! We got up on the half of this non-sense meeting as the guy did his best to convince us that ordering a Kitchen in Höffner is a terrible idea. Your staff needs definitely some trainings on customer service.

Very large selection of furniture, not overcrowded, something for every budget, large parking lot

Huge shop with furniture and lots of home products.

Very beautiful and huge furniture store. There are also some bargains there.

Do not adhere to the agreements in the purchase contract. We are currently experiencing fraud by this furniture store! Unfortunately, we decided on a Höffner kitchen at the trade fair. The kitchen is good, but I would never buy from Höffner again! Below are the most serious points. There were also other problems, but that would go beyond the scope. I will advise everyone I meet for the rest of my life not to shop at Höffner! Apart from the fact that they didn't manage to enter the correct delivery address into the system for a year (neither the person who entered the order into the system, nor the consultants, nor the surveyors managed to do it), even though it was specified correctly from the start, you're trying to cheat the customer! They simply delivered us a different dishwasher than agreed in the purchase contract, and they don't want to give us the €1,000 voucher from the purchase contract. After delivery, a voucher for €500 arrived quite quickly, i.e. only half of the agreement. Supposedly we get the rest after replacing the dishwasher with the correct (ordered) model. (I have no idea how that would have worked without a complaint.) Now, more than a month after the exchange, this has still not happened. A different service person always processes the complaint emails without reading the attached email history and therefore claims that we had received the voucher long ago, giving us the idea of ​​the amount of the voucher There is no way to compare the agreement here. We would like to buy a dining set for the kitchen, but can't because these employees are unable or unwilling to issue a voucher for the correct amount! (I would prefer to have the money in cash by now so I never have to go there again!) PLEASE DO NOT SHOP HERE!! THEY ARE TRYING TO SCAM YOU!!

First: Never again a Höffner kitchen!!! Almost exactly 15 years ago we bought our first kitchen from Höffner. Everything was going great back then, so we decided to buy a kitchen from Höffner again. The planning went well, our wishes were taken into account, but then the positive experience ends. 2 days before delivery we were informed that the Siemens built-in fully automatic coffee machine could only be delivered in week 45. Week 45 is now over and the fully automatic coffee machine has still not been delivered. During construction it was discovered that 2 end panels had been delivered incorrectly. The subsequent delivery should take place on December 9th (!!) and from a producer who is near Augsburg. For a kitchen worth over 40,000 euros, you should be able to quickly make two top panels. In addition, the extractor hood gave up the ghost after just 3 weeks. We complained about this and received an answer from customer service that we had to contact the manufacturer. Apparently people are not aware of the legal situation at Höffner, that Höffner is the contractual partner and not Siemens. Here again it shows that anyone can sell, but Höffner's customer service is poor. I can neither recommend Höffner nor will I ever buy anything there again.

It was very nice, of course I also bought something, and I also ate coffee ☕️ ☕️ and a donut, delicious 😋 I just had to buy these things

We ordered a custom-made cupboard online and it went really well and beautifully to configure. After 12 weeks the cupboard arrived and was assembled. However, this was a disaster as the cupboard collapsed after about 1 hour of assembly and was damaged. The assembly employee then showed me the damage, but this was only half of the damaged parts. I then reported the further damage to the service staff and sent an email with the damage. After waiting 4 weeks and repeatedly asking when the parts would arrive, I got an appointment with an employee who was supposed to look at the damage and write down the part numbers. After I called again for 4 weeks without any information about what was happening, I was promised a discount of 500 euros and a binding appointment to set up the cupboard. On day The final straw was the call that asked me to rate the order and Möbel Höffner suddenly had no idea about the discount of 500 euros. After a long negotiation I received a voucher worth 400 euros, but I find it very cheeky After such a long wait and such hassle, negotiating with customers in this way and not even granting a discount on the cupboard. The voucher has now been issued and there will definitely be no further contact with Möbel Höffner.

Unfortunately, our couch was delivered with scratches and a completely broken foot. The base will only be delivered in 6 weeks so the ottoman hangs on the floor. The suppliers initially didn't want to accept a complaint, only a forced call Boss resolved the situation. At Hörner itself, there is not a single contact person, telephone number or email address in a single email, which is really underground service

Well, I just have to say, great store with a top sales team, Mr. Schmidt in particular, hats off to such a salesman, takes care of the delivery and assembly appointment afterwards. Just great, of course The entire team is also easy, be it from warehouse logistics to the end product Hats off to the entire staff

The selection was huge and I actually wanted to buy something but there was no seller. When we found a saleswoman, she said succinctly that there were only two of them in the department and that I should just wait. Is this the usual customer service from Höffner? I can't imagine that

The purchase itself was a bit difficult. We wanted to buy a sofa and configured it on site. During the conversation with the seller, incorrect amounts were constantly communicated and then changed again. E.g. The back panel should also be leather, the seller initially said it would cost €163.00. Fits - please order. At the end we woke up, it was around € 560.00 (the € 163.00 was for a small part) which he then tried to talk us through again. You could tell that the seller had no idea about the product and his program. Delivery is now proving to be more than difficult. We were given a delivery window from 7 a.m. to 1 p.m. It is now 2 p.m. and no delivery has been made yet. When you ask over the phone you only get the information that “the boys are not available”. One wonders whether there won't be better solutions for customers in 2024? I'm going to work now and will probably be able to take a second day of vacation for the second delivery attempt. Who will pay me for this now? This makes you ask yourself: Does local brick-and-mortar retail still have to exist? It is now easier to order something online; you can get exact delivery times from shipping companies, sometimes with real-time tracking. This way you can plan much better and don't sit in the booth for hours waiting. Too bad.

Some of the furniture in the exhibition is extremely dirty. Trying to lie in bed borders on disgust. Some of the goods are cheap, but the selling price... it makes your ears flap. You won't find any sellers who can advise you at Express Möbel

This €50 “promotion” is very tricky. It does not apply to branded goods. It's actually not clearly stated. It is only at the checkout that the customer awakens in astonishment. Don't be surprised that people are buying online again. Your comment reflects exactly your confused action policy: no one understands it or is supposed to understand it. Your explanations speak for themselves.

Mega restaurant the inhofer company could take a leaf out of this, a huge selection of food at absolutely fair prices, nice atmosphere and very clean, no 70s style, keep it up

-1**** best. Ordered wardrobe wardrobe. Return registered. Cupboard picked up after months. Collection fee/return fee 49.00 euros. No free returns possible. Failure to do so will be immediately forwarded to UNIVERSUM INKASSO. Conclusion: Gadarobe cupboard return: 57 euros for an item that I don't have. .... mhm.. ..... never again!!!!!

Never buy your kitchen here! Here customer satisfaction is a foreign word and very rude. You have no contact person and no one can ever be reached. Kitchen is never 100% installed, but 70%. There will always be something missing. Better save yourself the trouble and go somewhere else if you need kitchen

Rude and not very competent cashier.Today around 1 p.m. there was a not very competent saleswoman at the checkout when the goods were handed out.She couldn't calculate the discounts, became rude and simply left the customers standing without cashing in.A very competent saleswoman (Mrs. Damanza?) helped immediately. She was helpful to me and also at other checkouts. Because of her, 2 stars. At Höffner's request and their apology, I went there again. However, I had the same experience again. I ask the management to take a closer look and to have a conversation on site.

Great store! Huge size and on the ground floor, levels 1 and 2. If you know exactly what you need, you're in good hands here. Very nice furniture, decorations, household appliances, lamps and much more. Lots of parking spaces and a delicious snack bar outside with seating make the whole shopping and browsing experience a highlight. Great!

The salesman was very nice, gave me very good advice, also knew about curtains, got what I wanted..

We have now had several negative experiences with Höffner. At first, the delivery and assembly of the kitchen was a complete chaos of schedules. Then at the end we were informed that our planned flush-mounted stove was not possible after all. Nobody came to grout anything anymore. Now we have bought furniture for the hallway and parts are missing again, which makes assembly impossible. Unfortunately, this furniture store is really bad in terms of quality. Unfortunately we won't be buying anything here anymore. There are many tempting promises, but there is nothing behind them.

Don't want to go into detail but NEVER shop here again. Fortunately, there are many other furniture stores. The statement from an employee today is simply unbelievable.

Not good way too expensive for normal people

The restaurant is nice and finally enough seats but the food is a disaster 😳 just as bad as before

We bought a very high quality bed where the drawers didn't work when assembled because the board that the rail rests on is too far away from the drawer's roller. The service person who came to repair the drawer actually claimed that the floor was not level and that that was the reason why the drawer was not working. That's a disgrace and not really a good understanding of customer service. I'll let you know if we get the problem solved. I would never buy anything here again. Now three months have passed, there was another mechanic there who claimed it was the drawers, which of course wasn't true either. After another phone call, we were able to arrange for a new bed to be delivered, which now entails another 9 week waiting period. All in all, a year for one bed. Dear management, my tip! Don't skimp on the assembly team, because if the installer had invested just a little more time and not assembled the rear board sloppily and at an angle, they would have saved a lot of time, money and hassle.

Just called and spoke to an extremely unfriendly woman who seems to have no concept of politeness and customer focus. It's a shame - I'd say I missed my job.

When buying a kitchen, I caught a salesman who implemented all the wishes according to plan at high speed. Uncomplicated and excellent employee who knows his stuff. Only recommended.

It's not exactly my world, it's quite expensive.

I am absolutely disappointed and appalled by the customer service at Möbel Höffner. After I called with an important request, the employee treated me unfriendly and simply brushed me off in the middle of the conversation without any explanation - the employee hung up. Such disrespect and ignorance towards customers is absolutely unacceptable. No solution was offered to my problem and I felt that my concern was not taken seriously at all. Customer service should be professional, helpful and respectful - unfortunately this does not seem to be the case at Möbel Höffner. Very disappointing and definitely not recommended.

Very bad, unfriendly staff never again, goods were not delivered on time, the worst thing was that it wasn't canceled and I called myself to find out that no one was coming, and on top of that no solution was being sought. I've never seen such a bad store before. I can only advise against it

Opening hours in Munich until 7 p.m. are not useful for working people.

The parking lot is huge and recommends plenty of space

Bought something twice. Both times a disaster!!!! The first purchase was a couch 10 months ago during the 40% off sale. Two weeks later, lo and behold, the same price. It was clear to me that it wasn't a 40% discount, but nothing surprised me. The couch was delivered a full 6 weeks later than stated and lo and behold... the delivery was wrong!!! Part of the couch was from another order. We then had to wait another 6 weeks. As compensation we received a voucher for 20 euros, which is really ridiculous given the hassle and extra effort. The second purchase, two weeks ago, was chairs that were in stock. We were promised that the chairs would go out on Monday if we paid for them straight away. If you're still wondering. The chairs are still not there today because they are not available. That was the last time and I REALLY ADVISE everyone not to buy anything from there!

The restaurant is self-service only.

Alleged full leather sofa is rubber sofa. Brawo Höffner. That's fraud!!!

Super friendly and competent advice from Andrea Stäsche. Many greetings Josef & Antje

We received very competent and extremely friendly advice from Ms. Stäsche. Thank you for the detailed and very humorous conversation. If the delivery of the dining area is just as competent and uncomplicated, we are very satisfied with the service.

I strongly advise against having a sofa configured there. We made this for a lot of money, expecting to get quality that will last us for many years. However, the selected (extra robust "Easy Care") fabric in antracite began to change its color on the entire piece of furniture after a very short time in normal daylight (no direct sunlight) and is now horribly blue/purple in color. Easy to see as there is a pull-out part that retains its original color. However, you don't just buy a new sofa for several thousand euros and the covers aren't easy to change either, so we tried to come to terms with that. However, since things are getting worse every year, we have now turned to Höffner after 5 years - after all, a quality defect that is hard to believe. Short answer: the warranty period of 2 years has expired. Then a longer explanation on “reform of the law of obligations” and “reversal of the burden of proof”. Yes, thanks. Sounded very regretful and heartfelt - Not. I actually had to blink briefly at the harsh answer. So honestly, don't put so much trust and money in Höffner again and this should be a warning to others. Even if you can't show the colors well in a photo, the problem can be identified and we'll attach another photo. If you've always wanted a large sofa in gray with a purple tinge, please get in touch ;) Jokes aside, we're honestly sad to be stuck with such a horrible color.

Buying a kitchen from Möbel Höffner was an absolute failure. Appointments postponed several times, consultants badmouthing each other, and a lack of planning - one cupboard wasn't ordered at all, another had the wrong depth. Mechanics showed up unprepared and left before the job was finished. Promises were constantly broken. We were assured that we would be able to buy the kitchen model in the future - a blatant lie. Overall a disastrous experience. Be sure to get everything in writing before trusting this store!

I chose a couch from Höffner. The advice from Mr. Stöcklhuber was constructive and very pleasant. You can also contact Service Support if you have any questions. Thank you very much.

Shopping experience lags behind other furniture stores

Very great furniture store with reasonable prices and great promotions

We bought a sofa 1.5 years ago. Looks very nice, but it started to squeak after just 6 months. Meanwhile, part of the backrest is already warped due to leaning on it. Absolutely disappointing value for money.

We looked online for 6 dining chairs, a rocking chair, leather upholstery and found them at Höffner. Since we wanted to “test drive” we drove about 130 km to Munich and were not disappointed. Our favorites were..."well...almost ok".The friendly saleswoman then led us through half the exhibition and showed us alternatives in the good mid-price segment...after about 20 minutes we had purchased. What I found really great was that the saleswoman didn't try to "talk" us into anything. She gave good and courteous advice. Was friendly and nice. Unfortunately, the nice lady is probably retiring next year. But before that, we will most likely buy a matching leather sofa from her in the spring. The sooooo pushy salesman from the sofa department will come away empty-handed. In my opinion, furniture stores have corresponding goods in the low, medium and high price segments. The quality is accordingly. A good customer is not the one who pays a lot, but the one who keeps coming back. And a lot depends on the staff.

I'm completely satisfied - my market

High quality products And delicious food 🥣

We always go there for breakfast! 😋

Even 5 years later it remains at three stars. All good, but nothing more. The consultants were rather “pushy”; we wanted to get an overview and only then get advice. After a clear approach this was accepted. We ordered anyway, “everything was ok”. The restaurant gets 5 stars for selection and service. A fun guessing game can be developed from the remains on the tables.

I can only advise against buying a built-in kitchen there. Under no circumstances should you pay before the service has been provided. Endless terror for 3 months. No functioning kitchen and a view of a construction site. One doesn't know what the other is doing. No professionals during construction! Beautifully slutty! Communication with the service - disaster. The best thing is when you are connected to an announcement that tells you to use the online form. Never again for me at Höffner, my nerves and life energy are too much for me and I will advise everyone not to spend their money there. 0 points!

Absolutely underground. Ordered two cabinets with structure. One cabinet is broken, the other is missing screws. Fitters also damage the hallway. Repairs to the cupboards take 2 months and the damage in the hallway is refused because the fitters are in dispute. Never again Höffner...

Very bad shopping experience. The "info" counters are all empty, and there's no one around to ask questions, it's like walking in a warehouse. Online is no better, I've ordered a carpet with collection at the store, and they told me to go into the store and find that carpet myself, no one prepared it for me. Why this option even exists is a mystery.

Furniture and accessories are totally overpriced. The best thing is the restaurant. With vouchers you can eat well and cheaply. The roof terrace is nice to sit on, especially in autumn and spring. We weren't aware that a furniture store in Munich closes at 7 p.m. We were just testing pillows when it was already 6:15 p.m. and the saleswoman calmly watched us as we dragged around 8 pillows to the sample mattresses to test them. Shortly before 7 p.m. the announcement came that the store was closing. We didn't really listen because we thought it was open until 8 p.m. We became aware when the customers were wished a nice evening. I then went to the saleswoman and asked and she said, yes, we are closing now. It was 6:55 p.m. Well, to be honest, I wish the saleswoman had informed us when she saw what we were doing that we didn't have that long. But okay, now we didn't buy a pillow and we had 2 on the shortlist and they would have cost more than €129. Now we'll just buy one somewhere else.

We were in the curtain department today (Saturday) and were looking for a roller curtain. Since we unfortunately couldn't find where to find the right curtains, we went to a saleswoman with black hair who was apparently responsible for the department. The lady was sitting alone at the desk and we asked for help. We got a short answer that we have to look on the right side. We continued to search but still couldn't find the curtains in question. We went to the same saleswoman again and got a short answer that said Multi on it. We went looking again but Multi was nowhere. We went back to the saleswoman who was standing there with a customer. We just wanted to ask if she could show us the curtains afterwards. The saleswoman simply ran away and we tried to speak to her directly three times. No reaction whatsoever. My partner tapped her instead the saleswoman started screaming at us that my partner shouldn't touch her. Nobody touched her. We wanted to clarify this with the department head straight away but the saleswoman refused. Instead she wanted to have us removed. I then went to the information desk where a nice saleswoman went with us and explained to us that the saleswoman's information was wrong. I have I don't understand that kind of thing and I'm not prepared to accept the whim of a saleswoman.

Long queue at the cash register, then someone calls out that you can also queue at cash register 1. A lot of people run over and the cash register closes again because the colleague apparently spontaneously has better things to do. That means we can get back in line again. This borders on evil.

No warm food in the restaurant shortly after 5 p.m.!!! Whatever the reason, this is the case, especially when the visitors get hungry in the evening

As far as I can assess as a layman, competent advice. Without giving the impression that you really want to do business.

I ordered a bed and made a deposit, According to Höffner I should wait 2 months for the bed, after almost 2 months I get the news that it is no longer available. I waited 2 months for a bed only to have nothing As if that wasn't enough, I have to get the money I paid myself, And I'm also passed around like I'm trash. I have to walk around from man to man in this traveling building. Bad furniture store…

Today we wanted to buy some nice cushions for our sofa (also bought here). 5 pieces selected - all Esprit brand and same size. Only the colors were different. Since it was very busy this lunchtime (some kind of promotion), we stood at the checkout for over 30 minutes. It can happen, it's ok too. Then the gentleman at the checkout at pillow number 3 - I can't sell that, there are no pieces of paper to scan 🤷🏻‍♀️ Solution??? Didn't buy a pillow. Thanks to the nice seller who is solution-oriented and so flexible.

Worst store ever. Don't even know where to start 😅 But I'm out now. Won't come back 👍🏼

Not recommended with children. If the children's paradise is overcrowded and you have to wait in line for a long time, that's bearable. If the children's paradise closes the entrance at some point too. But letting children wait in line for three quarters of an hour and then not letting them in is not okay. Then you have to close the line at some point. At least there is working WiFi here, so I can write the review on site. We won't buy anything.

Never again Höffner!!!! We ordered bathroom furniture (vanity cabinet and 3 sinks) on April 13, 2024. According to the manufacturer, delivery should take place 8 weeks after ordering. Unfortunately that is not the case! 6 months later and countless calls, we received a delivery date for October 1st, 2024. Unfortunately, the fitters were unable to assemble the sinks and furniture because the dimensions of the base cabinet were made incorrectly, the depth did not correspond to the order, so our door would no longer close (see picture). That's why we rejected the delivery and complained An order. Consequence: wait again. Even if you make a complaint, you will not be treated as a priority and will be processed with standard delivery times. Wait another 6 months. Unbelievable!!!! Dear Höffner, to this day we actually don't have any sinks in our home! This is absolutely unacceptable and not a situation you want to live with!!! We are deeply disappointed and will not be purchasing from them again.

Wanted to buy concerns, pillows and bedding. There wasn't a single employee there. When we asked where we could find someone, we were told they were all on break. We left.

Terrible customer service if you have a problem with the product you purchased. I'll never buy anything here again. At Segler I have much better experiences with customer service.

1a organized, with the goods drop off and the spacious parking spaces🤗

catastrophic handling of a return of goods. A carpet that was released on August 30th. returned to the manufacturer is still not credited. Upon request on September 16th. Apparently there was no account details. Nobody had the idea to ask about this by email or telephone. After the data was provided in writing on September 16th. have been submitted again and no money has been received to date. You can no longer reach anyone by phone; you can only communicate by email. This is subterranean behavior and has nothing to do with customer service. This has nothing to do with customer service. Save yourself the answer here and invest in more qualified staff...

Great service...this is how selling is fun 🙃 In no time I just bought a bed and an armchair - simply because everything was right. Sell with a smile and not with a face - like 10 days of rainy weather 👌 and no, I didn't buy the shoes!

First of all: For God's sake, no matter what you do, under no circumstances buy your kitchen here... Have you ever bought a kitchen here? The mechanic screws into the power line... Result: tearing open the wall, redoing the power line, kitchen without electricity. Now to the current kitchen: Not only is half of it missing (complete trash can system, high-voltage splitter for stove and oven, the complete pull-out system for the double drawers), almost every second part has a flaw (scratches in the glass, dents in the wood, breaks, etc.)… Despite the presence of one of the buyers, the fitters simply went about their work and cut the back wall incorrectly and used the wrong color for the joints. Well, the order didn't say what color you wanted, but ask? Certainly not… Oh and since the splitter in question is missing, which was bought specifically because it was prophesied that the fuse would fly when the oven is connected to the sockets: of course the fuse will fly Not only are the prices beyond good and evil, the service and performance are terrible. And I don't even blame the fitters the most because they weren't even told some things. But to respond to the statement that the back wall is wrong with: “You should have said that earlier” is cheeky. There's a plan. You can see what it should look like and if you're not sure, ask. Service and so on… UPDATE: The dishwasher wasn't installed even though I paid for it. There are also no accessories for it, so the dishwasher cannot be used. The Höffner doesn't care, it will be improved in 6 weeks. Booking a carpenter to correct Höffner's omissions and sending the invoice to Höffner is refused. The fitters also broke one of my NEW socket inserts, but of course they didn't say anything. We have also noticed further damage. The matter will now be given to a lawyer. Another UPDATE: After 13 weeks we should wait on September 24th. am the kitchen to be improved. So I took extra leave and waited from 7:00 a.m. When there was still no one there at 12 p.m., I called Höffner. I was then told that the craftsmen were there but couldn't reach anyone. This is really the last thing. There were two of us there, I didn't get a call, no one rang the bell or tried to reach us... That was the last time

Of all the furniture stores in the area, Höffner has the most unfriendly, unmotivated and rude employees. The quality of the furniture is also not excellent, and when there is a complaint there is a huge discussion. No thanks, we'll go back to other furniture stores

We have now ordered a box spring bed and now 2 stressless armchairs with stools from the store. Everything was delivered and assembled on time. Big praise from us to the employees. From the nice saleswoman to the suppliers, everyone was top and friendly. You're happy to pay for the service. We also always go out for a delicious meal at the Kochmütze Restaurant. That's why the whole house gets 5 stars from us.