Möbel Höffner München-Freiham in München

Very friendly and well advised. I can only recommend the superbly installed kitchen.

Great advice: Mr. Tobias Schmidt took the time to listen to my wishes and ideas and now my dream couch will soon be delivered to my home. Thank you

I ordered furniture through click and collect. Pick up was very quick, no waiting time. Nice employee, easy ordering process👍

Their store and assortments are big. Not far from Munich with easy access. However, their customer service ans their consultant or sales are super weak not really paying attention to customers. You would see one customer service is busy and many other people waiting to get served. But they don’t do minimum efforts to ask someone else to take care of you. We had ordered twice beds and desks for the kids including mounting. The delivery as informed, was long about 8 weeks. Making appointment to get things delivered was quite easy and on time. The installation and montage were done properly. However, in both cases we realized that wrong or damaged products were delivered to us. In one case some parts were missing. So, they had to order again and it took us another 4-6 weeks to get finally the complete products. To summarize: Products and assortment are goods Customer service and sales in the store very disappointing Assembly and the team were very fine Product delivery due to missing parts, damaged products and wrong items were really bad At the end if you have other options to go for, then don’t choose Höffner.

First we were in the dining room section. Saturday late afternoon. Nothing going on. Several saleswomen who were free. Nobody spoke to us. Well, okay. Even though we stayed at the table longer, the ladies didn't come. When I went there I had questions about the promotion like what price is valid etc. The saleswoman pointed her finger at the price tag and said that's where it says it is. Afterwards she continued chatting. My expectation would be that she comes with a 2,000 euro table and explains to me how it works and sells it to me. So Segmüller Augsburg sold him. Then bed department. We asked for a box spring bed with a length of 2.10. With xxxl, the seller immediately has in mind the manufacturers that offer it. In your case, the lady searched for ages on the computer only to find that no one offered it. Overall very disappointing. Fortunately, there are alternatives. It's a shame that the staff doesn't want to sell anything.

Super lovely saleswoman. Thank you Ms. Gomes, shopping is a joy! I love it when you notice that people enjoy their job and you could clearly sense that in them and their team! And thank you for the 40th gift! :)))) I'd love to come back!

My only purchase is a sofa, so I can only review this experience. I´m not satisfied with the quality given that is comparable to Ikea, but at much higher price and 11 weeks of lead time. The color is not the one I selected in the store, but I cannot prove it as in the contract the store assistant wrote a color name that is the same in the delivery. I contacted the customer service to complain about some other flaws after the shipping and I was rejected with a 3 sentences email without any interest or understanding for the customer point of view.

There couldn't have been a worse shopping experience. 1 hour to return a product, 3 salespeople were needed to get the return slip

We were supposed to get our kitchen on March 17th, 2025. When Höffner's team came, he couldn't find a parking space and drove off again. We have reserved two days. But the driver didn't come the next day and we didn't get a call that nobody was coming! New appointment. On April 1, 2025, people from Höffner or a subcontractor came again. They brought up the individual pieces of furniture and left again and one of the employees said the mechanic/installer was yet to come and no one came for the rest of the day. The next day we thought there were always two appointments scheduled for us and they would come the next day. No one came on April 2, 2025. My friend then called Höffner and was told that no one would come! I paid money to have the kitchen installed and I'm not getting it! The kitchen has been there since that day and no one cares about it at all! I don't get any response at all! I will never go to Höffner again!

The furniture store is super good, at least that's what we think. You can get a lot of good and beautiful things here, whether garden furniture + accessories or other furniture or even e.g. E.g. dishes etc. Prices are also acceptable and the service staff is very friendly and helpful. The treasure trove is also a great department and idea.

Very satisfied with the advice. Competent and friendly advisor.

There we bought a wardrobe with a glass top from a German brand manufacturer. The glass plate has come loose. Höffner does not offer repairs. Very unfortunate. Höffner has lost us as a customer. Something like this would certainly not have happened with Segmüller.

Absolutely recommended! Fun competitions, special discounts and offers, very friendly and attentive customer service, a wide range of offers.

Absolute recommendation for anyone who is looking for beautiful furniture with a very good price-performance ratio. Our very special thanks for both purchases go to Mr. Bekmezci and Mr. Schmidt for the great, open and professional advice and support during the purchase and processing. Both sellers contributed to a great shopping experience with their friendly nature. Always my pleasure! 😊

We ordered a corner cabinet here that arrived after 10 weeks. Unfortunately completely incomplete. Several items were missing. The subsequent delivery was only initiated after discussions with the so-called customer service and took another 7 weeks. Awareness of injustice and goodwill are absent here. Both sellers and customer service are unaware of the time and financial damage they are causing to customers through their incompetence and ignorance. Never again Höffner.

Super big and super large selection.

1 star is still too much - unfortunately less is not possible. Absolute unprofessionalism and chaos! I ordered via Click & Collect, paid and received a pickup confirmation. However, it turned out on site that the item was not in stock at all. No explanation, no apology - you were simply passed on from one employee to the next.

It doesn't get any better. Planning in the furniture store, payment processing, setting up the new furniture and disposing of the old furniture - everything went perfectly and smoothly. The extremely friendly and competent Mr. Schmidt gave my children and me excellent advice when purchasing sofas, beds, cupboards, armchairs, side tables and dining room chairs. Together with his boss, the cupboards were designed beautifully and stylishly for the children and always tailored to their individual wishes. Advice on the other furniture followed from a single source, so that the result was a wonderfully harmonious and elegant concept. Mr. Schmidt ensured quick delivery dates and looked after us with absolute care before, during and after the delivery dates. He always kept in touch by phone and email to make sure everything was going smoothly. And the price, I really have to emphasize, was really more than fair. Huge praise for Mr. Schmidt, his team and the Höffner furniture store!!!

I bought a living room cupboard yesterday and received careful and patient advice from the seller Volkan Yilmaz.

Nice store, variety of products, for different tastes, everyone will find something for sure.

Our experience with Höffner was (and is) a complete disappointment. We ordered our kitchen in December 2024 - it's now April 2025 and it's still not here. Instead of clear communication, right from the start there were only delays, excuses (“The planner was sick”), incorrect planning (despite clear instructions) and complete radio silence – except when we followed up. Proactive information? None. The rental kitchen provided was an imposition: broken refrigerator, hardly any hot water, hardly usable. Wanting to charge money for something like that was almost cynical. After all, these costs have now been waived for us – thanks for nothing. After much pressure, we were offered a price reduction - but that's not enough either way. For over four months without a kitchen, for constant questions, organizational effort, additional costs (e.g. delivery services) and communication that can only be described as disrespectful, this is simply inappropriate. And best of all: the kitchen has still not been delivered. And when it finally comes, it remains to be seen whether everything is complete and functional. Given the way things are going so far, we have little hope. Conclusion: Anyone who values ​​service, reliability and professional handling should avoid Höffner. It's not enough to sell furniture - you also have to take care of customers. And that's exactly not what's happening here.

I went to Höffner because of the half-price kitchen offer. The salespeople were quite friendly, but I quickly had to face reality. For a kitchen in the middle price segment, I was told that it would probably cost around 8,000. When I asked about half the price, I was told that it was already half the price. This means that this kitchen, which other competitors offer from the outset for €8,000, then has an official sales price of €16,000!! would have. Enticement offers are common. But unrealistic offers, which are probably not available, are at least morally questionable. I am very disappointed and It was the first and last time in this furniture store. Having only now looked at other reviews, it was probably the right decision.

When looking for a living room cupboard in a modular system, Mr Yilmaz provided detailed and competent advice. Thank you for your patience 😀

Perfect advice from Mr. Nounou when buying a mattress.

I can find whatever I'm looking for at Möbel Höffner, the quality is high and the staff is very friendly, so they are number 1.

I would like to thank Mr. Tobias Schmidt for the excellent advice and the smooth process when purchasing our new couch. From the beginning he was very friendly, competent and patient. He took his time, listened to our wishes and supported us perfectly with the selection, both functionally and stylistically. Particularly noteworthy is his specialist knowledge of materials, functions and possible combinations, which made our decision much easier. He was always available and helpful if we had any questions. Thank you for the great service – it really makes buying furniture fun! I can fully recommend Mr. Tobias Schmidt.

Unfortunately, customer service doesn't work at all. Appointments can be made at short notice and as specified. No one available by phone. No contact address is provided on the letter for customer service for an appointment change. Multiple unsuccessful visits from customer service with no results and no spare parts. Disaster. Never again Höffner.

I've been looking for "my perfect" sofa bed for a long time. It was always said in all the Möbek houses that it couldn't be done the way they wanted it to be. Until I met Mr. Stöcklhuber at Möbel Höffner. He was the first furniture salesman who immediately knew that Himolla had exactly this type of sofa bed. Mr. Stöcklhuber gave me great advice, was very friendly and nice and extremely competent. Someone who thinks for themselves and thinks outside the box. Many thanks to him. I would buy from him again in a heartbeat.

You want to buy something and no one is responsible....unfortunately....I left without buying 🤔☹️

The telephone service is non-existent. There is no way to talk to someone on the phone in person.

I don't want to write much at all. Waiting for a couch. Couch comes with wrong part. Then the replacement part will arrive in 2 weeks. You take extra time off and nothing comes of it. When you call the service was so rude and no apology in sight. That was the last time I bought anything there. We don't even know when something is coming and how long it will take etc. So no information about anything. We're just standing there now. Taken a day off for free. And we're also moving and don't have a finished couch at home. Just sad. I say never again. And I advise everyone to buy something there if you can't take it with you straight away. So again to MöbelHöfner, “Thanks for nothing”

Good selection, mostly nice and competent employees. In my opinion, it's a bit expensive here and there compared to comparable offers online - but you can get that everywhere. :)

Quite expensive and therefore hardly any advice or usually no one can be found. There was also no price written on many of the towels. (textiles and tableware) Parking situation bad as the parking garage was completely closed.

I can only say we were very satisfied from the planning to the construction of our kitchen. Mr. Regenfuss was very friendly and responded to all of our requests. If we had questions or complaints, we could always write to him and always received an answer straight away. The construction went great and they did a very clean job. The customer service is also great; everything was taken care of immediately. I can only recommend it.

Due to our previous positive experiences with Höffner Munich, we bought a Ruf box spring bed for our new apartment in Saarland in December 24th. It was delivered yesterday and the friendly delivery staff assembled the bed very quickly and without any defects to our complete satisfaction! Great advice, good price and great service, we can only recommend Höffner

Anyone who buys a kitchen here can book a lawyer at the same time. Catastrophic conditions! I bought a kitchen in 2022 that isn't in the planned condition today. 14 appointments!!!! As a self-employed person, that's several thousand euros in losses! Höfner isn't interested. Incorrect deliveries, then multiple reorders, now I can't open my refrigerator properly, and two people have to carry the appliance out of the niche to clean it! The floor is already completely destroyed as a result. This has to be planned every time! A planned bar top is unusable because it was delivered/measured incorrectly – no one at Höffner knows for sure. The water in the sink area is running down the cabinet – the veneer is already sagging. And all this despite the fact that Höffner planned and measured it directly! Never again!!!! Now everything will probably have to be settled in court.

Never again Möbel Höffner! We bought a sofa and were verbally assured that delivery would take place within 10 days at the latest. However, the seller had to specify a delivery time of three weeks on the contract, allegedly because he could not change it. After there was no call from the shipping company, I asked myself today - and then found out that the sofa is still on display. When I then wanted to withdraw from the purchase contract, I was clearly informed by email that I should think about it carefully, otherwise €238 in cancellation fees would be withheld. This is absolutely outrageous and customer-unfriendly! Apparently a free withdrawal is only possible when purchasing online within 14 days. It's no wonder that more and more businesses are going bankrupt!

Friday morning at 10 a.m., the entire store is empty, there are hardly any customers, but it still feels impossible to get customer advice. The employees you actively visit and disturb in your private internet research either reject you to the point of being impudent or appear so unnerved that you decide to order the curtain online instead.

Contrary to the internet, the Lotte fleet was not available. Then I ordered it online for free.

Excellent service from the workers. I was having trouble assembling a wardrobe. The sales employee took care of the solution, which is no longer taken for granted today. Thank you from the bottom of my heart.

Yesterday my husband and I were at Möbel Höffner in Munich Freiham. We were looking for a couch. But this has to be delivered near Berlin in early summer. While browsing we found the perfect couch for us and a very nice salesperson (Mr. Stöcklhuber) fixed all the details with us. With a quick call to the boss you could even get a small extra discount. So just for the service and the conversation with Mr. Stöcklhuber we give him full stars! Now let's see how the whole process develops and whether we can get our couch in our new home on the delivery date. We'll keep reporting!

Good selection, friendly staff. Sometimes it's a little harder to find because of the size of the store. The last things I bought there were always good quality. The delivery also took place on the specified day. And the restaurant is delicious

It's a tragedy, the driver is unloading his car himself, and you have to sort the goods because the guy is threatening you that he won't give you the documents. Shower with cold water, toilet closed due to a defect. A driver is not a warehouseman, there should be no such thing, if you lack manpower, just hire additional people and not use someone to deliver the goods to you. I do not recommend and do not greet

Lots of choice. Friendly staff. Very good restaurant!

They work from 6:00 a.m. to 2:00 p.m., accepting documents You can stay overnight 🚚 Toilet and shower 🚿

We had a kitchen planned and had the kitchen consultant Mr. Kahlil. I would like to thank you very much for the top advice and support. We are very satisfied. Afterwards we had dinner in the Kochmütze restaurant. The food is very tasty and the restaurant is very nicely decorated and clean. We are happy to recommend the Höffner furniture store. Kind regards, M. Platzer

update March 11, 2025: 1.I got the kitchen finished on March 3,2025, one year after I had ordered it. A team of fitters came almost every month, trying to replace one part and bringing wrong details for another part. Each team was too lazy to disassemble the cabinets and replace parts properly and did it somehow just to have it done, so I only have to hope that it will last. 2.The appliances (Siemens) were ordered together with the kitchen and were paid for to Möbel Höffner, BUT at first we had problems with the hob with built-in extractor hood. It was defect. Then, the refrigerator was installed wrong (so basically mistake from Möbel Höfffner side). In both cases Möbel Höffner didn't do anything. For the info, in case with the refrigerator it's not even a warranty case for SIEMENS as it WAS An INSTALLATION MISTAKE. 3. Möbel Höfffner has literally THE WORST customer service, absolutely useless, ignoring all direct questions they are not comfortable to reply. 4. Do you think we were offered any kind of compensation, anything to improve the impression from their sh..ty service? ABSOLUTELY NOTHING. update: how Möbel Höffner deals with problems after I sent the contract number to the e-mail in the reply to my comment below I got the answer "Please let us know your exact request."... and got an appointment to get the problems fixed on October 2, 2024. To order my kitchen in Möbel Höffner was the worst decision in my life. They never tell you the truth about the approx delivery date until you sign the order, they never mention, that the granit plate will not be delivered together with the appliances and kitchen cabinets. But 4-to 6 weeks after the installation. After almost 6 months of waiting we got a kitchen with damaged parts, one sideboard of a big cabinet has wrong measurements and has to be replaced, the doors for the fridge don't match it and to be able to use the fridge they had to be removed. They got 100% payment and we got only stress and disappointment. Would never recommend Möbel Höffner!!!

Ms. Götz, customer service, is very unfriendly and unprofessional, my new sofa broke after a few months and I ordered an identical one only on the condition that assembly was included. In written form. Ms. Götz never wrote that it didn't work and the sofa was only delivered WITHOUT assembly!!!! That simply doesn't work. As a long-time customer, I will NEVER buy anything here again!!!

Really unmotivated and listless employees. I really lose all desire to get “advice”. Advice is 0 anyway. I personally gave better advice to a couple than the employees, even though I don't even work there. Finding someone is also a real gamble. Either you don't meet anyone at all in the respective department or you get the feeling of a real can't-be-bothered mentality. Completely incomprehensible to me, as many people there probably work for commission. But if you don't want to earn anything, then so be it. Unfortunately I'll have to buy my sofa somewhere else. The food in the canteen also has a fast food feel and the prices are not justified at all. Chicken schnitzel has been lying around for ages and is as chewy as hell.

What can I say, me and my wife went to this furniture store with great anticipation about a possible kitchen purchase and advice about it! Unfortunately, our joy was completely taken away from us there, not that we were not greeted in the kitchen department for almost half an hour or asked if there was anything that could be done for us... no, when we took the liberty of asking ourselves whether they could possibly help us with a specific question, a salesperson did so rather reluctantly! When we then asked whether we could get advice about our possible purchase wish, we immediately said no and no other colleague had time! We then received a simple statement that if we would like advice, we should make an appointment! I would like to note that there were some salespeople on site who did not have other customers already there, who were waiting, or who were on the phone. They simply let us go (so of course we won't come back) with a possible intention to buy! Höffner must no longer have felt the need for it or his hosts (salespeople), who were by no means open, nor friendly, who didn't care much about the customer! It's a real shame and that's what someone who works as an advisor in sales and distribution says!

We have on February 1st. Bought a sofa bed from Möbel-Höffner in Freiham in 2025. (Purchase contract number: 4260344-B) Many thanks to Mr. Urbanek for the very good advice. After 2 weeks we received the email to schedule the delivery as agreed. We have chosen our desired date for 6.3.25. On March 5, 2025 I received another appointment confirmation for the time from 7 a.m. to 6 p.m. It's definitely a big time window but it worked perfectly. At 10:25 a.m. I got the call from the driver (in perfect German, by the way) that they would be with us in 10 minutes and that was the case. Super nice and friendly. So all in all, we are completely satisfied with Höffner and not for the first time. Thank you.

Hello everyone, I don't always do a Google review, but it has to be done, because you MUST also report positive things!! On Saturday we went to the Höffner furniture store as a family looking for new chairs and were really overwhelmed 😂. Luckily, the employee Lukas Sanktjohanser came to us on his own initiative and asked if we needed help. As a salesperson in the travel sector, I know how important good advice is, but Lukas really impressed us! He was incredibly nice, personable and gave us great advice with his specialist knowledge and great tips. I was really pleasantly surprised at how motivated and competent he was – he really mastered the sale. In the end we even bought the more expensive chairs and are now absolutely satisfied. Without his advice we would probably have chosen something else, definitely not the high-priced models. I would also like to say that overall we were treated very friendly and helpfully by all the staff. There was just a pleasant atmosphere in the entire furniture store. A huge compliment to Lukas! He did a great job and was a real asset to our purchase. Greetings also to the boss – Lukas is a great employee! 😊

Funny is different... One after the other. We were nearby, so we took a tour of Höffner. There is actually a nice one-of-a-kind bathroom cabinet standing around. Reduced from 499 euros to 149 euros, whoever believes will be blessed. No matter what you bought, unfortunately you can't just take it with you from the first floor, the little box has to be transported to the warehouse by the "expert", After 3 days you will definitely receive a call from Höffner and you can pick it up. But you pay straight away... A week goes by, no call... Second week no call... We go there, the Kastel is untouched on the first floor. We grab a shopping cart and load it ourselves. Show the receipt at the checkout and you're done. Think... Two weeks later the mail arrives and our Kastl is ready to be picked up from the warehouse. I thought this was a one-off? I call Höffner (15 minute hold) and say we have already picked up the goods. The lady on the phone doesn't understand anything at first and says that's not possible, the goods are in the warehouse. At some point she understands and says the goods will be booked out. Mail arrives again 14 days later, a little harsher in tone. If we don't pick up the goods, we will be charged "storage costs". No, I'm not writing juice shop now. Yesterday 06.03.25 after 20 minutes on hold in Höffner, something was reported about an old computer system at Höffner and the process is now complete, the box will be taken out of storage?? So I didn't understand anything again, I thought the Kastl was a unique piece. We should have picked it up again. Let's see when the mail comes again. What will definitely come is an automatic response to this entry, which is like all the answers. I definitely won't be going back to Höffner anytime soon, even though it's actually a nice shop. --------------------------------------------------------------- I'll write the answer to my post myself, then the Höffner team will save themselves the work, since there's so much going on in the warehouse. Attention, that would also be the Höffner answer: >>>>>>>>>>>>>>>>> "Our daily aim is to ensure you have a pleasant shopping experience and great service. Of course, we want you to remember our customer orientation positively." ---------------------------------------------------------------- yes yes.....

Good and cheap. Quality is right. Currywurst very tasty.

If there was another drawer under the bottom drawer then the kitchen section would be found there. It all started in March 2024 and the kitchen is really not finished yet. From appointments with people who come to measure but can't do it, to fitters who like to assemble but don't have any material with them. At Höffner you get everything but nothing good. Our problem was that the daughter-in-law made the remaining payment during another attempt at repairs and so we no longer had any leverage. My tip to everyone: hold back part of the amount until everything, absolutely everything, has been processed. I have now reached the point where I no longer want to have anything to do with Höffner. I have already stated that I will only communicate with this store with legal advice! Conclusion: Once a Höffner, never again a Höffner!

If the devices are defective, no further help will be provided here. For a month now it has only been said “under clarification”. Never hope again!!! The customer doesn't matter here No chance without a lawyer

Unfortunately, Click and Collect does not work at Höffner. Ordered online on Friday morning, received the purchase contract email, drove to the Höffner on Monday, went to the information center, they said: Item is no longer available, we sold the last one on Saturday, this happens because the online system is so slow in updating. and (now to top it off:) please cancel the article yourself. Bye No suggestion how to correct your own mistake. The customer hotline could only carry out the cancellation and could not offer a solution. With its experience, Höffner makes switching to competitors easy.

Herr Spiegl from the the kitchen planning department was top-notch!

Ms. Schreibet is a very competent consultant, gave us a lot of help and we were very satisfied. She deserves a raise 😉

Just a joke! 3 weeks ago we bought a table that we wanted to take with us (it was also in stock). When the goods were handed out, we waited almost 30 minutes until the warehouse employee told us that unfortunately the table top in the warehouse had fallen down and was broken. Since it was apparently the last one in stock, we didn't get a replacement. Go back to the cash register and get your money back. (Table bought somewhere else). Today we went to Höffner again for a living room lamp, we found one. The ceiling lamp was even cheaper because it was a display piece. We went to an employee and said we would like to take them with us. There would have been three small screws to remove (it wasn't even connected to the power), but no, we would have had to wait a whole 2 WEEKS!!! What kind of service is this? But advertise with Anke Engelke that you can take the things with you straight away... Never again Höffner. What do I pay for when I buy the goods, including the employees? They either don't pay attention to the goods or do nothing.

Höffner in Munich Freiham: Very good experience when buying a kitchen. Mr. Steinbeis gave us professional advice and took the difficult special features into account to the necessary extent, so that everything fit perfectly! Mr. Steinbeis took a lot of time with the details so that we could configure exactly what we needed. My wife is thrilled.

We were looking for some fairly cheap kitchen furniture for our newly rented flat, so one of the consultants was ready to help us. After he showed us what the kitchen could look like, he printed out the contract straight away and put it in front of us, waiting for it to be signed. We were shocked and asked about the time to think. The consultant created some pressure by saying that it will get more expensive, so we signed it. Shortly after (before any! work other than free consultation has been done by Höffner) we decided that we don't want to buy the kitchen under such pressure and notified them about it. In the contract, there is a point about the price of cancellation and the right of the customer to prove that no major expenses have been caused by contract cancellation. However, the customer service ignored it and requested 10% of the full price, which is totally unfair considering the circumstances. Would not recommend using the customer support and consultations on-site.

That was the first and last order from Höffner. Apparently the goods are available, delivery time for the chairs is 2-3 days. After a week the shipping confirmation finally arrives, delivery has not yet been announced. If you want to rely on a promise of delivery date - not with Höffner! The main thing is that the goods are paid for in advance when purchasing!

A single catastrophe. You have to find a seller to exchange it. But unfortunately there isn't one. At Höffner, click and collect does not mean ordering online and simply going to pick it up, but only when the customer arrives to pick it up does an employee in the store search for the item. If he doesn't find it after a long search, he goes looking in the camp. So don't rush to pick it up. Bring plenty of time or do what I did in the future and shop somewhere else.

1 star is still too much, never again.

I am very satisfied despite the complaint! We received very friendly advice when purchasing the couch. Unfortunately, the couch itself was poorly made, so we had to complain about it. The complaint process was very accommodating, super friendly and all in all just great! Also a big compliment to the employees in the complaints department. The first time, a part was replaced immediately, the second time they even offered to reverse the purchase contract, which we ultimately did. The process went smoothly and was resolved quickly. I got the purchase price completely refunded. Despite the complaint, I can 100% recommend Möbel Höffner. Customer service is very important here.

We were here recently and actually wanted to buy a bed. The selection is quite good. You just can't have questions. We approached two sellers. Both looked bored and annoyed. Too bad!!! Nobody tried to offer us anything.

Order cancellation: I found the clerk's outrageous behavior in customer service to be a threat and blackmail: I didn't agree with the entry on the form, she almost starts to rage, unnecessarily loud, tears the form because I changed something. Hello, something you want me to sign has legally binding effect I decide what I sign! For legal reasons, especially if the facts are incorrect! "If you don't agree with it, then...don't." And this despite the fact that the terms and conditions expressly include a cancellation fee of 25%! Guys, I recommend giving Höffner a wide berth. My opinion, legs assessment, my review. Hey Google, that's what we've experienced. You are quick to censor without justification!

If it's free, it's better not to go to Freiham! Unless you have good legal protection insurance, a capable lawyer and a very large house in which you can store an incorrectly delivered bed for 4 months. Customer service never responded to our emails and only referred to emails on the phone. It wasn't until we called in a lawyer that we responded.

Goods distribution is poorly organized, Rhenus employees prefer to smoke rather than see workers and they are also very unfriendly

Stay away from buying a kitchen. I don't want to say anything more about it.

Bad customer service and very rude

We will never buy anything there again. Customer service has never been so bad. Everything was great in terms of sales. Delivery also went well. Unfortunately, we had a complaint after a few months. The slatted frame of the bed fell down. The reason was that screws were too short and there was no way to use much longer ones because otherwise they would have come through on the other side The way they deal with customer complaints there is not nice. I've never seen anything like this before. You are fobbed off as quickly as possible without any accomodation. The only answer was: "After further examination of the matter, we reject your complaint in the sense of warranty law. We also refer to the reversal of the burden of proof."¿???¿ Firstly, nothing was checked at all, that was the immediate response to our email. And secondly, it's a bit difficult to understand. It continued with sentences like this: "The buyer's unjustified request to remedy the defect in accordance with Section 439 Paragraph 1 of the German Civil Code (BGB) constitutes a culpable breach of contract requiring compensation if the buyer has recognized or negligently failed to recognize that there is not a defect in the purchased item, but rather the cause of the symptom behind which he is If a defect is suspected, it is his own responsibility." Well, we should be satisfied with that now. I tried to reach the lady who handled it by phone. But we were just fobbed off and not put through. After trying several times we gave up. I think it's sad that the lady didn't even bother to talk to you personally. We were recommended to buy a new one. Ok, good, you can do business that way too. If you're buying a new one, then definitely no longer from Höffner. We expected absolutely nothing, no replacement or reduction. I just asked if someone could come by at some point, if something happened to be delivered in our area, and take a look at it and perhaps repair it so that it would be safe again. If it wasn't so visually beautiful anymore, we wouldn't have cared. The main thing is that we can use the bed again and don't have to worry about crashing down again. By the way, none of us are even remotely overweight. So please think carefully about where to buy the next piece of furniture that you want to enjoy for a little longer. There are other large furniture stores that are in no way inferior in price and have a lot better customer service. At least not that way to deal with complaints. Here's another note about it. After I received feedback from Höffner and was told to contact them via email, I was pleasantly surprised. I also told them that I expected absolutely nothing. But I think it's nice that they're getting in touch. Anyone can read the feedback and it sounds nice. Now the super nice answer from Möbel Höffner: "As we have previously communicated, repairs are not possible, you can only purchase a new bed." Well then go ahead and buy a new one, that's how they would like it. But definitely not there anymore. So, everyone, think really carefully about where you leave your money. !!!!!!¡!!!!!!

Incredible Our kitchen was purchased from Höffner in Hamburg Eidelstedt, was delivered on August 15, 2024 and is still not finished today. Wrong parts were initially delivered and subsequent deliveries were delayed for weeks. Then there was no communication with suppliers for the worktop or even Quooker. In addition, the kitchen was unfortunately planned incorrectly; the trash can was supposed to be located directly under the worktop, but the drawer later was too small for it?? How can something like that be? Rework is only done piecemeal, and so we had to take a total of 5 days of vacation to be present in the house. Not recommended!

Unfortunately, our last shopping experience involved a lot of time and hassle. The sales staff were so unqualified and made false statements, but I can only speak about the EC picture gallery here. We were informed that the pictures that were marked with a price and were hanging on the wall were not available because they were exhibition goods. We were not told that you could order these. The icing on the cake was that the saleswomen also informed us that the picture of the item number could not be found. We were sent to the Furniture Express department where the same picture would hang as an exhibit. Maybe we could buy it there. The gentlemen there were probably embarrassed by the poor service themselves and Mr.R. stood up for us and he quickly found the picture in the system that was definitely in the store. We bought it because the previous service at Höffner was always top. Please train the staff, the three young ladies would have really ruined your sales through a lack of commitment and rude behavior. The result is no recommendations and negative reviews. Unfortunately, we are no longer quite as motivated to visit the furniture store in the future.

Very nice furniture store but very expensive. You can only shop there if there are offers.

Mr. Steinbeiß in the kitchen consulting department gave us very good advice and spent a lot of time with us.

01/2025 Unfortunately the advice in the bedroom was very poor. In addition, despite countless requests, you receive no advertising and therefore no information about ongoing promotions in the house. Too bad.

Only suitable for children. Anyone taller than 150cm is always at risk of running into one of the ceiling signs and injuring their eyes. The unconditional discount was linked to a customer card at the checkout, but this is only available at the other end of the Bück course, just 500 m away. Sometimes you don't have to buy it after all. But the child liked it in the children's paradise and so the circle closes to the introduction.

Customer service is different! Unfortunately, I can only agree with the negative recessions. We were looking for a wardrobe. When we couldn't find what we were looking for, we sought help from the employees. We found 2 colleagues talking to each other. When asked 'Where could we find the cupboard?', the first said: 'I don't work in this department.' and the second said: 'I don't have time, I have to go to the toilet.' Strong. Thanks for nothing! 👏🏼

EDIT: Can't believe it, but the kitchen is now finished. Difficult birth nonetheless. Don't give up if you feel the same way. EDIT: and another week has passed without Höffner feeling the need to get in touch (despite a promise - see below). Very disappointing and unprofessional. tl;dr: Price is good, but not worth the hassle. We bought a kitchen from Höffner on August 7th. Nice advice, good price. Delivery date agreed and received fairly promptly. This is where the good part ends. In the end, the dishwasher was not available, so it was replaced with a slightly inferior model. No price reduction was offered, what the hell, probably not a big difference and the overall price is still right. The delivery date arrives, part of the kitchen (it was never mentioned before that several appointments were necessary) is being installed. Floor a bit scratched. What the heck, it happens. Measurement for worktop is coming. Employees from the partner company express suspicion that the oven and hotplate are too close to each other. It's better to contact a kitchen planner again. No sooner said than done, kitchen planner's suggestion: replace the stove cabinet, lower it. Disadvantage: Baking tray drawer has to move. Rejected because there was no more room for baking sheets. Planner looks at everything again and says it's okay. Two weeks go by, nothing happens. Ask when the delivery date is. Statement: It doesn't work, the cabinet needs to be adjusted, a slightly smaller drawer remains. OK, whatever. Two weeks pass (demand in between). Slow communication with several days between replies... I have set a deadline to complete the whole thing in the next two weeks (it is now February). Is smoothly ignored. End of February, still no delivery date. Somewhere in the phone call it is agreed that the drawer unfortunately doesn't work and a base drawer should be installed. Not ideal, but OK, whatever... Several phone calls to customer service regarding delivery dates. Frustration now immense. Get an appointment at some point. Fitters want to come and install a new stove cabinet, but they can't, it doesn't fit with the base drawer. So only a drawer was installed, a new stove cabinet in the basement. As a test, I want to put the baking sheets in the base drawer. Don't fit in. 🤦‍♂️ Planner cannot be reached. Customer service recommends having the plate installed anyway. No sooner said than done. Plate is in. Oven and hotplate specifications not met. It is now mid-March. I'll reach the planner eventually. Message Stove cabinet should fit. Baking trays don't fit? It's not that important, is it? But it is important. Kitchen was expensive enough that the baking sheets had to go somewhere. Proposal rejected. Requested for improvement and completion. A month goes by, several emails, no contact. Uninstalled backsplash has been waiting in the study for months. Now it's the end of April and I have to start looking for a lawyer. I had imagined it differently.

Very unfriendly employees. Service takes forever to respond.

I have never received such unmotivated advice. The kitchen salesman had made no attempt to explain the options/alternatives to us. And the price with a supposed 50% discount was incomprehensible. I found the whole conversation very unpleasant and we actually would have liked to leave straight away after 10 minutes. Addendum: We were in a kitchen studio today and ordered a kitchen. 3 hours were planned for the consultation and everything was well explained and alternatives were discussed. The price was about 25% more, but it was worth it to us.

You have to unload the furniture yourself ... I unloaded a truck full of beds by myself ... they don't want to help you at all and they are very racist

Yes definitely. Huge selection and good advice. Also good prices and fast delivery.

The price is quite ok, even if the base prices sometimes seem to be raised during the promotional weeks. Great selection. Advice sometimes good, sometimes bad. Buy here often

Unfortunately customer service is a disaster!!! We bought a garden lounge a year ago. The table and seats are now badly damaged by the sun. (Big holes) When we complained, we were informed by email that the model was no longer available. We should choose a new lounge for the value. Unfortunately, this wasn't possible afterwards and we were unlucky. Since then no more feedback.

Excellent service from Mr. Guido Zims! Mr. Zims really impressed me with the kitchen planning at Höffner Munich. He was super friendly, pleasant and found the perfect balance between professionalism and humor. He implemented my wishes quickly and competently, discussed everything in detail and left no questions unanswered. A salesperson who really enjoys his work and conveys this noticeably. Absolutely recommended – thank you very much, Mr. Zims!

Huge selection of home furnishings

Rarely have I experienced such disgraceful and poor service. The first sofa was sagging after 3 months and needed to be replaced, including delivery of a new sofa, for which I was even prepared to pay a difference of EUR 2,000. The poor quality was probably already known beforehand. Then I found out that despite the purchase agreement and exchange agreement there was no order at all for the collection of the old sofa on October 16, 2024. This was created on demand weeks later in January 2025. Collection was supposed to take place on January 13th, 2025, but at the old residential address despite repeated notifications that the item had moved in the meantime. In other words, there was no one there. 13 weeks later, the old sofa is still with me. Then the new sofa: First the delivery was supposed to come two weeks later than contractually agreed, then an appointment was agreed on January 14th, 2025. Nobody came and there was no call. Me, waiting at home all day, the time slot is 12 p.m. to 6 p.m. Nothing!. In response to the description that delivery dates were simply not kept and that a few things had probably gone wrong, I received the response from service: "...those are things that don't interest me when making an appointment". Unbelievable. I will never buy anything from this store again and I would advise anyone not to spend their money here. Especially when it comes to prices.

You can shop well and sometimes get bargains, but it's annoying that promotions are advertised that suddenly no longer count at the checkout. For us that meant 70 euros more for a purchase over 280 euros, here they always play around with the idea that you take the goods with you at the checkout... So open your eyes and ask twice beforehand in the market.

Well, we were there on a Saturday. Maybe a big fight day. But advice along the lines of “You should take a look around here!” and “This is the best on the market!” you can give yourself a gift. The seller expressed his disinterest very quickly when it was only about a small couch and not a complete living area. And that was after we had been looking for an “advisor” for over half an hour. I know furniture stores, but this has been a blast so far. But - 40% Eeeeeeeeeeeeeeeeehm. Yes. On what? Disinterest? Inability? Listlessness? The currywurst at the entrance was the best. But they get their own rating.

It was another little experience

STOP The store indicates that it is open for shopping today on January 12th, 2025. That's not true!!! We just went out for free. Unfortunately, so do a number of other interested parties. THE SHOP IS CLOSED! It's a shame, we had a new bed and a new kitchen on the agenda. I'm really upset and disappointed at the moment...

"My visit to Möbel Höffner Munich-Freiham was a great experience! The selection of furniture and kitchens is huge and very diverse. I was particularly impressed by the opportunity to plan the kitchen directly on site and get advice from experts. The service was very friendly and helpful, and the atmosphere in the store is pleasant and inviting. I find the Click & Collect option particularly practical, where you can easily order online and pick up the goods in the store. I can definitely use Möbel Höffner in Munich-Freiham recommend, especially If you are looking for high-quality furniture at fair prices!"

Huge selection of couches to suit every budget. We recommend Mr. Rahimi as a consultant. Super competent and he takes the time for the customer!

Looking for a raclette grill online: View available in Freiham. Immediate takeaway possible. Then I bought it online to pick up at the Freiham branch. I received an email that the raclette could be picked up within 2 hours. Drove there and “no goods there”. But maybe something would come along again in four weeks. It is still available online in store. I just saved travel costs and lunch break + overtime. Just write down if it is NOT available.

Large range and everything is fairly easy to find, but when it comes to advice it's not what you were hoping for.

I really enjoy buying my furniture here

Large selection. Consultants are sometimes difficult to find. Advice is ok.