Möbel Höffner München-Freiham in München

Large parking lot. Furniture store is spacious and well-organized. Restaurant is good and fairly priced.

I ordered a kitchen for €15,000 from the store and had to pay a delivery and installation fee of €2,500. The installers were incredibly incompetent and left without even asking me. Despite repeated calls to the furniture store, I'm constantly transferred, but no one can help me. There's no progress; I'm just given the runaround! I even drove another 150 km to the customer service department, but no one could help me there either! Never again Höffner!!!

Half of the delivery is missing! The customer service was very unfriendly!

Klaus Wacker: competent, friendly, and a creative problem solver. Would gladly work with him again.

Mr. Schmidt gave me excellent advice and sold me chairs at a great price.

We wanted to buy a new 2.5-seater reclining sofa for home, so we went to Höffner today. When we arrived in the department and I asked a salesperson, "Excuse me, do you have a moment?", the answer was "No, unfortunately not," and he just walked away! Then I spoke to a second salesperson. He showed me a 2.5-seater reclining sofa that would cost around €5,000, minus the customer card discount. I asked him if there were any other reclining sofas for comparison, and he said, "We have lots," but he refused to show them to us. That means I'm supposed to go and look for them myself (among maybe 10,000 different ones) and figure it out on my own. Otherwise, he said I should just take the one he suggested for €5,000 and buy it today, otherwise I wouldn't get the additional 15% discount. I don't know where the customer service is. They don't seem to care about working, showing us around, etc. They're not even grateful that customers come and shop at Höffner. Who's supposed to pay the salespeople's salaries if not the customers? If customers are so annoyed, they won't come back. All these salespeople desperately need customer service training. Because it's truly abysmal. I'll be shopping at other furniture stores in the future, as the customer service at Höffner is unacceptable. I have to pay and then put up with being rude and annoyed. I don't need that on my only day off.

We visited Höfner about two months ago and again today, and were incredibly lucky to be advised by Mr. K. Wacker – and what can we say? We've truly never experienced anything like it! From our very first conversation, it was clear that this was someone with passion, heart, and genuine enthusiasm for his work. Mr. Wacker was not only extremely competent but also honest, friendly, and patient. He took an incredible amount of time, answered every single one of our questions, and advised us with a calm and friendly demeanor that is rarely found these days. We felt like guests, not just customers. We left the store with huge smiles on our faces and have been telling everyone about this experience ever since. Thank you so much, Mr. Wacker – you are simply outstanding! We will definitely be back – and of course, only to you. 🙌👏

We drove over an hour to Höffner in Munich specifically for our kitchen planning appointment (at 5:30 pm). Upon arrival, we were seated at table 24 and had to wait about 20 minutes for the employee assigned to us. When she finally arrived, it was immediately clear that she wasn't interested in helping us – she pointed out right away that delivery wouldn't be possible again until mid-February anyway. Our measurements were hastily scribbled down on a piece of paper without even turning on the computer. When we asked about prices, she reacted irritably, saying that comparable kitchens started at a minimum of €10,000 – even with the current 40% discount. When we pointed out that this was too expensive for us, she crumpled up the piece of paper right in front of us. Overall, a very unprofessional and disrespectful experience. After the long drive and our anticipation of the kitchen planning, this was a huge disappointment. We will definitely not be implementing our kitchen project at Höffner.

I bought a sofa today. I was very satisfied with the service; the advice was very helpful. Mr. Schmidt was very open and friendly. I will definitely shop here again 👍😊 and recommend everyone buy furniture and a new couch here; it's really worth it.

Consultation: Mr. Schmidt was excellent! The furniture store is fantastic! The staff are very friendly.

Excellent service, great deals, and a wide selection. We received excellent advice from R. Schmidt and found many affordable and beautiful pieces of furniture for our apartment!

The customer service manager was incredibly arrogant and her behavior was completely unacceptable. She was unhelpful. Another service employee was disinterested, kept us waiting, and returned with a cup of coffee. Completely unprofessional.

I received excellent sofa advice and ordering from Mr. Schmidt. Fast, efficient and competent – ​​I'd gladly use his services again! :)

Unfortunately, I'm very disappointed. I bought a poor-quality product, and now this is a never-ending story. No one is competent, no one is responsible, and no one knows anything about a refund. I'm having trouble with the exchange. No one is taking responsibility. The phone staff are rude, arrogant, and completely incompetent. Completely unacceptable for a business like this. I can't recommend them to anyone! Never again.

Very friendly and professional 👍

Unfortunately, only one checkout was open again, even though there were many customers in line. For such a large store, there should definitely be more to avoid waiting times.

Unfortunately, there was no staff, no advice, and a really long wait at the checkout.

Very nice and patient salesperson, excellent advice (thank you very much, Mr. Hergl)

Excellent advice from Mr. Klaus Wacker, super friendly and competent. We're looking forward to our sofa.

Ordering the dining table and chairs was a breeze thanks to the seller. We received excellent advice and a very fair price. Delivery and assembly went perfectly as well. All in all, top-notch. I'll definitely be shopping there again soon.

Mr. Schmidt's consultation 10/10

You pay an extra €40 for two fitted sheets if you don't have a customer card. I left my entire purchase there because of this nonsense. Until Höffner comes to its senses, I'm going back to Lutz! Update October 31, 2025: After a long time, we decided to give it another chance. We came with very low expectations and were still sorely disappointed. We were looking for a solid wood wardrobe. Three employees in the completely empty furniture department pointed us in the right direction. That was the end of the service. It was beyond embarrassing.

Don't buy large household appliances from them!! First, the delivery was delayed by a day, and then the appliance wasn't delivered at all! Reason: too heavy! They sent two poor foreigners to carry the 170 kg appliance. I paid €20 for their delivery plus service, and despite that, they weren't prepared. They didn't have an electric stair climber or furniture straps!! They simply took the item back. Customer service was supposed to sort things out, but the next day I received an email stating that the order had been canceled and I would get my money back. Never again!! Delivery plus service is useless...

No responsibility, no service – a disappointing experience with Höffner After purchasing a Häcker kitchen with glass fronts (2021), several fronts broke after less than two years – despite normal, careful use. In response to our complaint, instead of a solution-oriented response, we received a standardized rejection letter containing contradictions and shifting the responsibility to the customer. Polymer glass fronts were offered as replacements, but these are neither equivalent nor visually identical, and we would have to pay for them ourselves. The combination of poor product quality and inadequate service, lack of goodwill, and static, contradictory communication has left us very disappointed. Anyone who values ​​durable quality and reliable service should think twice before buying from Höffner.

We only wanted to look at some sofas, but we received such excellent advice. Tobi answered every question and is always available. Highly recommended!!

In July, we ordered a new couch from Mr. Wacker with a delivery date in September. At the end of September, we hadn't heard anything from Höffner. At the beginning of October, we called the furniture store and asked when the couch would arrive. The answer: October 28, 2025. Okay, after almost another month of waiting, the day finally arrived. The couch was delivered. Everything was assembled, everything was in place—we had ordered the couch with a bed/sleeper function, but it was delivered without this feature. We then went straight to Höffner—to Mr. Wacker. Mr. Wacker was very helpful and immediately set about finding the cause of the error. The error was due to a combination that had unfortunately been overlooked. Long story short: The head of the complaints department and Mr. Wacker were very helpful and worked with us to find a solution. We are very happy and received a generous voucher.

Incredibly poor service. There were only four employees in the bed/wardrobe department. Even after asking for help, I was completely ignored. All the employees stayed at their desks. Last visit.

Klaus Wacker gave us very good advice

Update from October 29th: After my initial review, it took another three weeks before my lawyer received a proposed appointment for today. I inquired about the specific defects that needed to be addressed. No response. Nevertheless, the installers arrived this morning and were unable to fix any of the defects because the correct part was never ordered. This company is a complete disaster and the worst shopping experience I have ever had. We purchased two kitchens a year ago (purchase agreement numbers 4164957 and 4224920). • Consultation: Several serious planning errors (wrong sink, incorrect drawer height, incorrect recommendation for the Quooker). • Installation: Sloppy workmanship, crooked components, damage to the walls, inadequate silicone work. • Customer service: We have been waiting for completion for nine months. Despite repeated attempts to contact them – including through our lawyer – the correct parts have not been ordered, nor have any emails been answered. Conclusion: After this experience – never again! I would absolutely not recommend Höffner to anyone.

Mr. Schmidt gave us excellent advice; he was super nice and friendly. Shopping at Höffner is a pleasure.

We consulted Mr. Baldszun about a bed and felt we received excellent advice. He was very knowledgeable about the different models and was able to answer all our questions and accommodate all our requests. Thank you very much, we're looking forward to our new bed.

Ms. Menzel's consultation on October 27, 2025, was excellent. 1 A. in the furniture department. A competent employee + her colleague Mr. Zahrmer. Very nice and helpful!!!!!

I don't want to sound pompous when I say I've made a new friend in the last two days. Ultimately, Höffner's consultants are primarily salespeople who try to provide good advice and ultimately sell something. Nevertheless, I must say that I felt very comfortable during the consultation with Mr. Axel Papp regarding a new kitchen. My expectations for the furniture giant were exceeded, and I owe this to the cooperation of Mr. Papp and his department head, Mr. Lothridis. I hope there will be opportunities for a long time to come to realize my wishes and ideas in a personal consultation with a consultant. Thank you very much for that.

Never been so excited! We were actually just there to look at sofas and gather ideas until Mr. Wacker approached us and gave us excellent advice. In the end, he left us speechless by allowing us to snag the showroom's gem at an incredible price! 🤩 And all that in the next few days! We are extremely satisfied. Mr. Wacker even took the time for us and even arranged the couch in different configurations in the showroom so we could better visualize everything. Excellent service and great advice! Thank you so much again!

Very friendly sales conversation and a great price for a high-quality piece of furniture. We'll be back!

We purchased our Light Line 6 wall unit from Höffner Munich-Freiham. After a few years, a wall cabinet fell off the wall due to the chipboard being too thin on the mounting bracket. The wall bracket itself held, but the cabinet material cracked at the mounting bracket—a clear design flaw. Despite contacting them over three weeks ago, customer service has not responded yet. For a product in this price range, both the quality of the materials and the service are disappointing.

Extremely disappointing customer service. We bought an expensive bed – but the legs were missing. Furthermore, the bed base is unusable. We've been promised for weeks that they'd be delivered, but nothing has happened. For a furniture store like Höffner, and at these prices, this is absolutely unacceptable. We have to follow up several times and are apparently being put off. This is not what customer service should be like.

Mr. Klaus Wacker is a very nice and friendly consultant. He was very accommodating and unobtrusive. Thank you very much!

Very friendly and unobtrusive advice :) Highly recommended. I'd be happy to come back.

As always, Mr. Bekmezci was a very friendly and knowledgeable salesperson, offering excellent advice and helping us with our pricing. We'd be happy to come back and buy more from him.

I was very pleasantly surprised by the competent and friendly advice from Mr. Schmidt. He took plenty of time and addressed all my requests with great patience. I was particularly impressed by his honest and open advice. Thanks to his advice, I found the perfect chairs.

On Saturdays, when there are a lot of customers, only two cash registers are open. Wait times at the cash registers are very long.

We bought the Dursley bed. Compliments to whoever designed this bed and wrote the instructions. It was super easy to assemble. As a somewhat older woman, I managed it all on my own. The height of the slatted frame can be easily adjusted as needed.

Mr. Schmidt gave us competent and friendly advice

I was pleasantly surprised by Höffner. They had sofas with a selection of over 100 fabrics, allowing for a customized configuration. I would especially like to emphasize the excellent advice from Mr. Bekmezci. He provided very competent information and advice and took his time. I was able to find and order a couch thanks to this.

On Saturday, October 18, 2025, I was served by the department manager, Ms. Gomes, in the curtain department shortly before closing time. She was friendly, helpful, very competent, and seemed to be genuinely enthusiastic about her work. She also solved my problem with ease. I experienced a level of service that is unfortunately rare these days. I would like to thank you for that and congratulate you on this employee.

Significantly more pleasant and better than the competitors.

Always a pleasure to visit the shop, definitely with coffee and cake 🍰, top

On December 2, 2024, we ordered an L-shaped fitted kitchen from Höffner Munich Freiham. The special offer was a 40% discount, and they lured us with a raffle for a Tesla. Our consultant seemed competent. We liked the advice. After we signed the purchase agreement, a fitter came a few weeks later to measure the kitchen. He had a tablet with a distance meter with him, which went well so far. One special feature is that the kitchen is in a 185-year-old house. The kitchen consists of two niches with rounded arches above them. The fitter was overwhelmed with his tablet and only produced a mess that could be anything but a rounded arch. Since I, as an architect myself, already suspected that this wouldn't work, I drew the complete outlines of the kitchen upper and lower cabinets on the walls. I took photos and sent them to the consultant. I also pointed out that it's an old building and the walls are bumpy. The kitchen was supposed to be installed on January 20, 2025. The installers arrived and had to leave without completing the work because the bumpy walls created numerous gaps between the countertop and the wall. A second attempt was then made on March 17. A 65 cm deep countertop was delivered for the right side, but again only a 60 cm deep countertop for the left side. Finally, on the third attempt on March 25, the kitchen was completely installed. The installers didn't take the two cut countertops with them and simply left them lying there. The apartment was supposed to be rented out starting February 1, 2025. We already had a tenant, but they backed out because they urgently needed the apartment. So we had to find another tenant. This resulted in a total loss of four months' rent, amounting to €1,950. We wanted to claim this amount, but Höffner was stubborn and sent us reminders, even threatening to enforce a fine. We then contacted our lawyer, whereupon Höffner threatened legal action, which would cost many times the €1,950. Being right and getting justice are two different things. But the trouble continued. During the kitchen installation, presumably again due to incorrect measurements, a 5cm overhang appeared on both sides of the frosted glass splashback, which looked ridiculous to say the least. No new splashback was delivered until recently. The delivery date was announced for today. Höffner was supposed to call the tenant to say the splashback would be installed today. I called Höffner, but they said they couldn't reach the tenant—believe it or not. The crew then returned to Munich. The new installation date is Wednesday. These experiences show me that large furniture stores are not very customer-friendly, or can Höffner simply not afford the €1,950? These large furniture stores practically always have a "special offer," and the 40% "discount" is already factored in to put pressure on customers. For another construction project, we commissioned a small regional furniture store where the customer is still king. Everything went smoothly there. I advise everyone to ask friends or acquaintances and check the reviews online.

Caution: The end customer must organize delivery, including any barriers and parking restrictions for delivery. This can cost up to €200 extra. This is not mentioned during the entire sales discussion.

Ms. Isufi gave us very friendly and competent advice! We finally found the right furniture for us.

Mr. Wacker gave us excellent advice. Thank you very much for that.

We bought six chairs and a coffee table from Mr. Volkan Yilmaz. Mr. Yilmaz was the kind of salesperson you'd want anywhere! Quite the opposite of his colleague on the first floor! This gentleman was so unfriendly and arrogant, I would never have bought anything there. Mr. Yilmaz, thank you so much for your dedication!

Highly competent and qualified advice

Too expensive but lots of choice

Always a very nice event, the food is highly recommended and the vendors are very friendly!

A wonderful shopping experience there. I needed pretty much everything new and found everything there, from bedroom to kitchen. The bedding salesperson gave me excellent advice, unobtrusive and professional. I quickly filled my cart and had planned for much more time.

I visited your Munich store on October 11, 2025, and wanted to buy a table and chairs. After passing several listless-looking employees, I noticed two cheerful guys, one of whom immediately offered to consult with me. This salesperson displayed such enthusiasm that I immediately noticed his genuine interest in solving my challenge: quick answers, competent statements, immediate resolution of my objections or questions, and a superbly polite demeanor. Since many salespeople these days unfortunately see the customer more as a burden than as a customer who secures their salary, I absolutely have to share this positive experience so that it's not just the eternal complainers who get a voice. Lukas Sanktjohanser, keep it up, and the world will be your oyster.

01/2025 Unfortunately, the advice in the bedroom department was very poor. They urgently need further training, and customer service should finally be a priority again. Especially as a long-time customer, you expect professionalism here. Furthermore, despite countless requests, you still don't receive any advertising and therefore no information about current promotions in the store. It's a shame.

Well-stocked, good advice, reasonable prices.

We purchased a kitchen from Höfner five years ago and were very satisfied with the planning work carried out by Mr. Binder. The advice was competent, friendly, and well-thought-out. Unfortunately, after about four years, a defect became apparent: the dishwasher cover plate had come loose because the anchoring was no longer holding. Despite repeated written inquiries to Höfner, I received no concrete solution or repair suggestion other than a short standard email. My request for an appointment was ultimately not responded to, so the problem remains unresolved to this day. I find it particularly disappointing that the warranty is only two years, while other providers offer significantly longer warranties. We would have covered the repair costs ourselves, but we had hoped for at least a solution or support. Since we have purchased a lot of furniture from Höfner in the past, this experience is unfortunately very sobering. We have now contacted an experienced carpenter, Gewand, and he was able to professionally attach the cover plate. Unfortunately, he confirmed our suspicion that the cover plate was not professionally attached. They forgot to attach the barbs as well!!! It's a shame Höffner didn't provide a solution!!!!!!!

Great product selection, but a huge no-go in terms of staffing levels! Very poor quality due to cost-cutting measures! I'm very disappointed! Today we wanted to buy the chairs, but for over 20 minutes we didn't see a single salesperson. We went looking for employees... nowhere... Instead of having several per department... there was no one in the department on the ground floor that we could talk to. On the first floor, there was one employee uninterested in providing advice, while others were constantly occupied with a customer... downstairs in the department. That's very poor quality. 👎👎👎👎👎

Mr. Schmidt in the express department in Freiham gave us very friendly and competent advice! Highly recommended!

We were very satisfied with the delivery of the goods

We received excellent advice from Mr. Bekmezci. He not only showed us the right options but also fully catered to our needs. Thank you very much for the excellent advice and quick processing.

We were very pleased with the excellent advice we received from Mr. Schmidt. Very friendly and competent. We will have a lot of fun with our new sofa.

Great bargains, but an even better restaurant

Mr. Schmidt's advice was excellent. Fast, friendly, and competent. We'll definitely be back.

Best store in Munich, I recommend it 😍😍😍

Very professional advice, good quality and a wide selection!

Very nice, competent and committed advice from Mr. Bekmezci :) absolutely recommendable

This is the second time the furniture has been delivered in the wrong color. Professionalism is a different story. Next time, I'll order from Segmüller again.

We purchased a kitchen from Höffner and were very satisfied. A complaint regarding the dishwasher connection was resolved professionally. Many thanks to our kitchen consultant, Mr. Semiz.

UPDATE: 10/7/25 - This morning, the installers suddenly showed up (even though they'd said they wouldn't come because of the parking lot). As it turns out (which was to be expected, since we've only had bad experiences with you), the back panel of my wardrobe was missing. The shoe cabinet was also delivered damaged. (See picture). Respect, you'd think you were dealing with a professional company, but when you still haven't gotten anything done after more than six months, I find that pretty sad. I called customer service, and they weren't really interested. The young lady's answer was, "I can't give you a general date for when the parts will be delivered" - aha. Maybe Höffner will manage to get these two little things finished this year. :) Over six months, dear Höffner team. :) UPDATE: 10/1/25 - I've been waiting six months for the delivery to be installed. Two delivery dates were missed. They've been promising me a call for five days, and I keep having to follow up until I finally get an appointment. Suddenly, they said it's not possible because they have to wait ANOTHER TWO WEEKS! to reserve a parking space! The order was placed on April 1, 2025!!! The first and last time! Not recommended at all, and the customer service is very rude. Now they're trying to ensure delivery on October 16th, which I find absolutely outrageous. From October 7th to MAYBE October 16th! Took 2 delivery dates off from work, lost 2 vacation days for NOTHING! Old: A disaster! I've been waiting for my wardrobe for SEVERAL months! Furthermore, the fitters assembled the beds poorly (box spring beds), so they can't be dismantled normally! When you ask when the wardrobe will be delivered, you're just put off waiting! Not recommended. I'm completely dissatisfied with the service and very upset! I would be delighted if you would at least finally deliver and assemble this wardrobe and the other items we ordered. We didn't pay so much for nothing!

One of the friendliest workers I've had in a long time. Luis is a great employee!

I went to Höffner on Saturday to pick out all the furnishings for my new apartment – ​​and what can I say: I couldn't have asked for a better consultant! A huge thank you to Mr. Caglar Kasar! 🙏 With his honest, friendly, and incredibly empathetic manner, he immediately understood my style. He guided me through the furniture store with patience and enthusiasm and showed me exactly the pieces that were perfect for me. Thanks to his great advice, I found my complete furnishings for the living room and bedroom at the end of the day – and I feel really good about it! 🏡✨ I'm really looking forward to my new furniture and hope everything goes smoothly. Thank you so much for this wonderful day and the warm support, Mr. Kasar – you do your job with true passion! 💛

Mr. Schmidt was wonderful at sofabeeratung. The sofa was purchased.

We were lured into the furniture store today with discounts. Unfortunately, these discounts are only available on certain products, and it's all a bit unclear and complicated. It's a shame; we probably won't be coming back.

Klaus Wacker was very friendly, very competent

A quality furniture store... It offers better quality products than IKEA... It's possible to buy some products at a discount...

You've barely registered with your... and now you can't access your data anymore. It's just so annoying. The customer service and services are substandard. They're completely useless when you have problems with your account when logging in online, even if you're registered.

I received very friendly, competent, and calm, honest advice from a young consultant, even though the store was full. I bought a great bed through him. Thank you for that.

Disaster with Höffner kitchen, 19 weeks have now passed since the first delivery. A part is still missing. 11 weeks without a kitchen at all (!), after the old one was dismantled and the new one not installed properly. After five failed attempts at repairs because the long-awaited waste separation system could not be found, it reappeared a day later and was even installed the same day! Hooray, we're on the home stretch and our paths are finally going to part. Well, almost. The cutlery tray, which has finally been delivered, is much too big and doesn't fit in any of the drawers. After more than three months of hassle, several sleepless nights, and six times waiting for an installation team that arrived between 7:00 a.m. and 6:00 p.m., my sense of humor is slowly returning. So, if you don't know what to do with your time, just order a Höffner kitchen; it'll keep you busy for a long time! After just 11 weeks, we were even able to cook something again!! Thanks to Höffner? NO! Thanks to SIEMENS! Because the installation team wasn't able to connect the cooktop, Höffner contacted Siemens customer service – on my behalf!? They (Team4) connected a cable, and it worked. Siemens didn't charge us for the service as a gesture of goodwill because they "didn't want us to have to bill Höffner for the work (see below)." That's absurd, but thanks, SIEMENS! What can you actually do wrong in a 3.5 m kitchen without wall cabinets, and how long does it take to fix the problems? - Faucet missing - 5 weeks - Induction cooktop not working - 11 weeks - Sink base cabinet front not installed - 14 weeks - Waste separation system missing, disappears, then reappears - 14 weeks - Faucet connected incorrectly - 14 weeks - Incorrect drain set - forever - Drawers not properly adjusted - 14 weeks - Refrigerator door scrapes - 14 weeks - Cutlery tray missing, then delivered incorrectly - open On May 24, 2025, the kitchen, which had been finally ordered in March, was delivered, or rather, most of the individual parts. For 11 weeks after this date, there was no usable kitchen, and Höffner offered no statement as to when all the defects would be remedied. Assembly team 1 was not commissioned to dismantle the old kitchen as contractually agreed, but then did so after consultation. There were stains on the wall. An installer assured us he was an expert, the lightweight wall was "soaked with water" and would "collapse in the next 1-2 years," meaning it would have to be demolished and rebuilt. Uncertain, and even though we laypeople couldn't detect any moisture, we decided to have it checked. Two days later, a real expert arrived with a measuring device and confirmed that the wall was completely dry. A new installation date was scheduled 5 weeks later. Despite explaining the situation, even after many phone calls, no concessions were forthcoming. So, 5 weeks without a kitchen, during which the parts took up half the room. On June 28, 2025, installation team 2 arrived, but had only scheduled 2 hours and then disappeared after 2 hours without having finished assembling the kitchen. A complaint. Installation team 3 arrived just one week later. They couldn't complete the installation because the waste separation system had been missing since the first delivery date, meaning the front of the sink base cabinet couldn't be installed. And the induction hob didn't work. ``` The installation teams always come on Saturdays. Customer service is unavailable then, and complaints can only be submitted on Monday, if they can reach someone. So far, there have been more than 30 phone attempts. The number provided for complaints always only answers an automatic number, and the answering machine then hangs up. I visited customer service twice in person, and very friendly ladies took all of my complaints. But even these cannot influence the resolution of the defects. As so often before, I'm waiting for Höffner again.

Restaurant Super tasty and very nice, plus reasonable prices

The kitchen my family and I ordered arrived only half-finished. For months, we've been without an oven, a dishwasher cover, and so on. Now, after legal action, we've gotten our money back, and the kitchen is being taken away. Mind you, we haven't been able to cook properly for months because there isn't even an exhaust system in the kitchen. I wonder how the most important components of a kitchen can arrive so faulty for the amount of money we're paying...

Super friendly and very patient advice. We felt very well looked after by Ms. Isufi.

Perfect consultation from Ms. Mirela Gerganova. Friendly and competent customer service. I'd be happy to come back. 😀

Very friendly and competent salesperson (Mr. Stöcklhuber)

As always top service and good prices

Mr. Schmidt was extremely accommodating and went to great lengths to find the perfect sofa for us. Excellent advice!

He . Wacker an original, very likeable, convinced us, gladly again

Went here for a stag do, lovely shop, terrible exits. Would recommend. 5 star

Dear Ms. Wenzel, from my wife Nina, thank you very much for the great advice and friendly help with the curtains.

We were looking for a display case with challenging dimensions and specific requirements. Since we couldn't find what we were looking for on our own, we contacted a salesperson. Mr. Wacker walked us through the entire floor until we found a suitable display case that was within our budget and suited both the look and the dimensions. Thank you very much!

Mr. Wacker gave us great advice. My girlfriend and I had very specific ideas for a display case, but a tight price limit. While we were discussing things, Mr. Wacker walked the entire floor until he found the perfect fit for us. The best part was that he also gave us two drink vouchers. If you see him, he's your man.

Thank you for the competent advice!

Quick check-in, they call you by phone. There's a shower (for some reason, the water is only cold!!!). Restroom hours are in the photo.

Today I would like to take this opportunity to thank Mr. Regenfuss from the kitchen department. We were looking for an undermount extractor hood. After several failed attempts at local kitchen studios, we tried Möbel Höffner in Munich. Mr. Regenfuss from the kitchen department provided us with excellent service and advice, which is unfortunately no longer a given these days. He went to great lengths to find a suitable hood, as our kitchen is quite old. He even contacted the kitchen manufacturer to find out the exact dimensions of the hood. Now that's what I call customer service. The hood was delivered and installed last week. Many thanks again to Mr. Regenfuss for the very courteous and competent advice. We would be happy to come back.

We bought a wall unit. The consultation was detailed, and our wishes were taken into account. Ms. Menzel was very nice, courteous, and competent. We often shop at Höffner Furniture. We were and are always satisfied.

I was at the furniture store yesterday and was initially annoyed by a very rude older employee in the lamp department. Then I met Ms. Schreiber, who warmly welcomed me! WOW! She gave me excellent advice in four different departments. Her good humor made my day! Höffner is lucky to have such an employee! Many thanks again to Ms. Schreiber, and I'll be happy to come back, even though I bought more than I had planned. Super friendly, top-notch expertise, and I've rarely experienced such solutions there! I give these stars only to her!