Möbel Höffner München-Freiham in München - Telefonnummer, Reservierungen, Bewertungen

Huge market with plenty of parking spaces in front of the house. Unfortunately, the ladies at the checkout weren't that committed and a bit unfriendly. The specialist salesperson (dishes) was very patient and very committed. Thank you for your help putting together the tableware set

Furniture is top, delivery and service on the phone especially in Leipzig CATASTROPHAL!!!

The furniture store can no longer really keep up with the others. Few offers and really overpriced despite the discount. Unfortunately I couldn't find anything and I won't be shopping there again.

The prices are acceptable, but unfortunately there are few employees and you have to wait a long time and search when you have a question or checkout. As customers, we want the administration to take our opinion into account and are working to organize enough employees especially on Saturday.

Unfortunately, we have always been disappointed so far. No buying advice, sales areas mostly dirty, furniture partly broken and dusty and very unattractive. Only one cash register is open with a long queue, discounts only attract customers. In the end, vouchers will only be credited to a limited extent. Only the young ladies in childcare were very friendly. If you have any questions, you will be referred to the “boss” without any concern. But after an eternity of waiting, the desire for another conversation has dwindled.

I'm really mad.. I've been buying furniture since March and still today (02/08/2024) table and dresser are missing. My appointment today is from 7 a.m. to 1 p.m. It's now 4:35 p.m. and no one can tell me anything.. just terrible.. a day lost for them.. without words..

Great advice. Very friendly, present, never intrusive staff. Unreservedly recommended. Gladly again.

I always find what I'm looking for here! There isn't much going on during the week either. Unfortunately, there weren't many employees there who you could ask if you needed help. Probably because of the holiday season. I still got everything!

Socially committed, jumbo ride for children, gladly again next year, the club is called kids-in-emotion and Höffner is making it happen, bravo to both of them

There is everything you need for the home

Never again furniture from Höffner!! Actually, I was always of the opinion that Höffner is one of the renowned furniture stores, at least from a price point of view you can probably put them in that category. About two years ago we bought a corner sofa from Höffner, delivery time was about 2 months, so it was pretty reasonable and not unusual. If only the ordered goods would arrive after 2 months! The corner sofa came in the wrong color... that's what happened, I thought. Our long-awaited couch was finally here, rather later than sooner. This year it was time for a new bed. Let's give the store a second chance, I thought. Selected, ordered and then it was time to wait again. This time 10 weeks (also ok..). The bed came in the right color, yay! Well, happy too soon. This time the mattress cover was missing. The supplier wrote a complaint and then left without accomplishing anything. There I stood with a bed and mattress foam without a cover. All I had left was the mattress protector I bought and the hope that my baby wouldn't spit up past the protector and onto the bed on the first night. Then I didn't hear anything for 4 weeks. When I called customer service I was referred to the online service. I explained my concerns and suddenly I had a delivery date in my email inbox the next day (coincidence?). The appointment was supposed to take place in mid-August (i.e. another 3 weeks later!!! That would have been a total of over 2 months without a mattress cover). So we went there to vent our frustration (no one wanted to talk to us on the phone 🤣). I could go on forever, but I have to get to the point at some point. So end of song: The cover has already been in storage for two weeks and we are happy to take it with us straight away. (Seriously?!). Well, as “compensation” there was a voucher worth 150 euros (about what they saved on delivery).. thanks for absolutely nothing.. Do yourself a favor and save yourself the trip to customer service in Freiham. Rarely have I experienced something so outrageous But what I definitely have to mention: The advice is absolutely fantastic and very customer focused! The customer service and apparently also the logistics (incoming and outgoing goods inspection) an absolute disaster!)

My wife and I have shopped here several times. We were advised by Mrs. Montazerin (Gaderoben department) who took a lot of time to advise us. We felt that we were in very good hands and were really well advised, although our needs were not immediately offered high-priced products, but our needs were addressed in detail. We can therefore only recommend buying from Höffner, especially if you receive advice from Ms. Montazerin.

I bought an oak table with 6 chairs. Positive: The consultant on site in M-Freiham was friendly and helpful. But: I concluded the purchase contract on March 22, 2024. After a few days I was told the delivery time via email: week 30(!), i.e. around July 25th. —> 4 months after purchase! To prove their customer friendliness, a telephone number is provided. But this only leads to a recorded announcement, at the end of which you are thrown off the line. You feel like you're in the best of hands. In week 30 I didn't hear any sound, so I contacted Höffner again. Answer by email: Delivery week 37 (!!!!). That leaves you spitting away. To top it all off, today I receive advertising from Höffner via SMS - again only providing an email address to unsubscribe from. Question to Höffner: Do you have a challenge to see which of you scares away customers the fastest? If you are reading this and want to suggest a discount and interest on the transferred amount: I will use my real name. Raphael Fischer

We ask that you contact Höffner by email and that they take the matter seriously and that it does not meet your service standards. But that's just fake because I haven't received a response to my email yet. Please do not buy your kitchens from Höffner. You will no longer be happy in your life. It's a complete disaster. Even one star is too much for this. I really wish I had read the comments beforehand. Our kitchen, which really wasn't cheap, was delivered and installed in May 2021. It took an incredible 3 years for almost all of the defects to be corrected. We then eliminated the last deficiency ourselves because we simply had no desire, no strength and no nerves left. We hired a technician to use and adjust our dishwasher correctly. Unfortunately, the Höffner fitters were unable to do so. We also had to hear from the fitters that we shouldn't behave like that and ignore the defects. There is no customer service because you can't reach anyone by phone. Customer satisfaction is a foreign word for Höffner. Offers such as price reductions to appease customers cannot be accepted because no one can be reached at the number provided. If you need a new kitchen, go to IKEA. Or, if you have the financial means, have it done directly by a carpenter.

I bought a shelf for 150 euros that was already damaged in the box and the quality was so bad that it became more and more damaged when I put it together. I now bought a visually identical one from Ikea for 30 euros

Never hope again!!! a wardrobe for almost 5000 !!! Euro and after almost a year the damper broke! The inspector came and after 10 minutes he said we had broken it ourselves! The same with the pull-out sofa bed for almost 3000!!! Euro and that after a year! Another appraiser and nothing is done..... segmüller has 5 out of the box!!! Years on everything and it is replaced or repaired without any complaints! I'm so disappointed in you!!!

A miserable store with the worst service ever. We moved and bought everything from kitchen components to cupboards, dining tables, chairs, couches and armchairs and left a lot of money behind. Not a single delivery date worked out. Not a single order was free of defects. Either components didn't fit or parts were missing that you then had to wait months for! Put 6!

Never again kitchen at Höffner! I was deceived by the advertising that Höffner supposedly sells the most kitchens in Germany. And then let myself be lured by the “comparatively” cheap price. Unfortunately, I had to experience maximum incompetence at all levels. Starting with a hard-working but poorly trained and overwhelmed salesperson. About a sales manager who doesn't support his employee in any way. Up to and including a customer service department that can never be reached and is outsourced to some service provider in Saxony. The only bright spot are the fitters, who are very hard-working and polite despite the hassle that they inevitably get as the only personal contact on site. The one star also goes to them. Although we saved some money compared to the kitchen studio, the hassle involved made up for it. In detail: The worktops came wrong because they were not milled out. The kitchen island was at the wrong height. The ceiling trim strips were completely forgotten. Doors came with handles where none were ordered. Four drawers came half-deep because they supposedly wouldn't fit otherwise, which turned out to be incorrect advice. When replacing it, the fitters only had one drawer with them. I gave up trying to reach the customer service representative after about 10 unsuccessful callback requests. All in all, a great tragedy and an even greater disappointment. Update 11 months later: We have since received a new worktop because the other one cracked under tension due to incorrect installation. But what annoys me even more: Our sinfully expensive Bora Professional 3 trigger suddenly stopped working two weeks ago. So have Bora customer service come because of an alleged warranty case. It turns out that the filters were installed incorrectly. But since we commissioned Bora customer service ourselves, we are now left with a cost of €250. NEVER AGAIN HOPENER

Thank you for making the parking space available for Kids in Emotion.

We have already received very competent advice from Ms. Montazerin several times and are really very satisfied every time! No matter whether it is a wardrobe or a TV board. We always feel friendly and very well advised and would be happy to come back 😊👍

Buying a kitchen from Höffner is a very unpleasant experience and I cannot recommend it to anyone or strongly advise against it. The first planning meeting was nice and a lot was promised. From the moment the contract was signed, things only went downhill. The date for measuring the kitchen was not confirmed and I had to find out for myself when the gentleman would come over so that I didn't have to spend a whole working day in an empty apartment without internet. Then he forgot to take important measurements. (Which I should then measure myself later and submit later) Regarding the planning: The kitchen planner made so many mistakes in the advice and planning that the planning (of a small kitchen) took 9 weeks! He made decisions over my head several times - my favorite: the structure and color of the fronts. Luckily, I found out for myself that the worktop I wanted was there. Then the suggested delivery date came for 8 weeks later. (We are then at around 22 weeks from the decision to purchase a kitchen from Höffner) Then I complained. Suddenly the delivery date was in 4 weeks. In addition, I was offered a drawer that initially had no space and now suddenly it should fit. I accepted that. Also because I'm somewhat dependent on having a kitchen and because the delivery time has been shortened. Then the next fun began - no confirmation of the delivery date or the drawer. Not even on request. The date was always loosely confirmed in telephone conversations with the caveat that it was unclear whether all the parts would arrive. 1.5 weeks in advance there was verbal confirmation (about the day, don't expect any times, that would be asking too much) I was still relieved because I had planned my vacation accordingly and declined customer appointments for the day, only to get the call on the delivery date itself that the fitters wouldn't be coming. This is as of now. My conclusion: Transparency, communication and service catastrophic. And not exactly cheap. Absolutely not recommended.

I ordered a dresser online which was a light grey, almost white. In real life it was way darker, medium grey and looked therefore completely different. All they offered me was 50 Euros off. That was it. They argued that the pictures weren't misleading and that the pictures were taken with a different "lighting" and that's why the dresser looked so much lighter online. NO KIDDING! I know German customer service sucks, but this was my worst experience.

Worst kitchen designer with inflated prices. Buy kitchen from this company if you want to loose your mind and money.

The Höffner died for me. My parents ordered a bed. Delivery date: June 11, 2024. The delivery service will call one hour in advance. So the old bed is dismantled and made available to be taken away as agreed. The delivery service: "We have the wrong bed with us. Your bed was sent incorrectly." We have not received a new delivery date. We had to call several times to get a new one: July 17, 2024. More than four weeks. A joke. Whether it actually happens was anyone's guess. But it was actually delivered on July 17, 2024. The old bed could no longer be reassembled either. We were at customer service in Freiham on July 15, 2024: First we had to pass a large dog: very inviting. The "service" force was disinterested, cold and dismissive. Discount €80 for a bed with a purchase price of €1,600. Five percent. Another joke. And for the fact that my parents had to sleep on makeshift “beds” when they were 75 and 72 years old. You can order furniture. But definitely not at Höffner anymore.

Good furniture store. I always find something there, mostly among the small parts. And then there is the restaurant with the pleasant atmosphere and the surprisingly diverse offering.

We bought a very high quality bed where the drawers didn't work when assembled because the board that the rail rests on is too far away from the drawer's roller. The service person who came to repair the drawer actually claimed that the floor was not level and that that was the reason why the drawer was not working. That's a disgrace and not really a good understanding of customer service. I'll let you know if we get the problem solved. I would never buy anything here again.

I bought a couch on 04/18/24!! Ms. Demirel-Köroglu gave me great advice, was extremely friendly and the good piece arrived today and I'm happy Just looks great I would also like to give a big shout out to the movers!!

Unfortunately, our experience with Möbel Höffner was, for the most part, extremely bad. We were sold a bed at the end of May, the consultant promised us delivery within 3 weeks if we took this bed in this form, otherwise it would take 8 to 12 weeks. The bed will be in stock. This statement quickly turned out to be untrue. A delivery date was soon agreed for mid-July. When asked, they said the bed wasn't in stock, we'll see what happens. Nobody felt responsible for a timely delivery. We should wait now. A week later we were suggested a delivery date from the end of July. After many phone calls to people who didn't want to be responsible, it came out that the bed was not in stock, only the frame was in stock. When we wanted to cancel and there was apparently no interest in on-time delivery, we had to pay a 10% cancellation fee. The seller didn't think he was responsible. According to their own statement, this behavior even shocked the delivery date agreement (relevant quote: they are always quick to sell) It was only after countless phone calls that another service person (she was probably the only one who was interested in customer service) explained to us that we could simply pick up the bed in a few days and that she could also give us a larger discount. Why not like that? Unfortunately, apart from the last lady, no one thought they were responsible, that's not service!

We ordered a sofa on December 29th, 2023 for more than 6,000 EUR. After several delays, it was finally delivered in early April 2024 - unfortunately damaged. During three service visits some of the defects were corrected and it was decided that a part needed to be replaced. This replacement delivery is scheduled for the end of September. In short, if you have a lot of patience and like to wait at home for service staff, Möbel Höffner is certainly the right choice for you. For everyone else (including me) it's probably not the right store...

Apparently no longer interested in closing a deal 1.5 hours before closing time. Employees are more likely to run away from you before they would actively approach someone. Who does not want it, already has it... I was happy in another furniture store with better service.

Absolutely outrageous! Because of a wardrobe you had to go back and forth three times. The customer service is terrible! Chewing gum at the checkout and not giving a damn about the customers. You feel more like a nuisance! I will never enter this store again.

Correction of my recession I'm raising it from 1 to 3 stars because Höffner actually made a lot of effort to solve the problem. I received reinforced cladding that will hopefully hold up now and they can't be blamed for mistakes made by the manufacturer Nolte. Bought a kitchen for 24,500 euros in 2020. First of all, the siffon was leaking. OK. Has been repaired. Water damage at least not visible. In 2022 the refrigerator panel broke!!! Just from opening and closing. ! 2024 The refrigerator panel is hanging crooked again and the extractor hood panel is falling off because a pin has broken off. Höffner doesn't want to do anything anymore. I would really advise against it. Carpenter's kitchens don't cost much more and don't fall apart after 4 years.

7 weeks after I ordered my 200x180cm bed, I received a message that apparently the wrong 200x140cm bed had been ordered. Apart from the fact that it only occurred to us after 7 weeks that the wrong bed had been produced, we were also offered my compensation or something else, now I would have to wait another 9 weeks until the bed was delivered. Please think twice about whether you want to shop here. Bed canceled and bought elsewhere.

Actually, you should have paid attention to the extremely bad reviews everywhere on the Internet. My mother-in-law has had to sleep on the floor for more than 2 months because it is obviously impossible to deliver a bed complete and intact. If you then ask about compensation on the phone (where you can only reach anyone using tricks and detours) you will be told off with the motto "legally we don't have to do anything" or you will hear comments about the invoice amount in an extremely derogatory tone. No understanding whatsoever, no solution orientation whatsoever. As a customer you are really just cattle who have to keep their mouths shut, even if that means that a lady has to sleep on the floor for 2.5-3 months. How a business can survive like this in the long term is a mystery to me.

Everything for the home! Excellent location.

Large selection. Different price ranges. Always my pleasure

A big thank you to Mr. Peuker! After we walked around the entire furniture store for a while, Mr. Peuker spotted us and not only offered us his help in a very friendly manner, but also gave us competent and patient advice so that we could go home happy and satisfied with a new home furnishings. Thank you very much, Mr. Peuker, you made our purchase a very positive experience.

We ordered a sofa in February. Delivery time should be around 9 weeks. After 11 weeks it arrived faulty (a visible gap between the bed box and the upper part). After a complaint, someone came by at some point to look at it and document it. A few weeks later someone was supposed to come by and replace the sofa part - but again they just looked. Both times we took the time to receive the new sofa part. To date nothing has happened. Emails aren't even responded to anymore. We are very disappointed.

Extremely disappointing service and unreliable delivery I ordered a box spring bed from Möbel Höffner, but the entire process was a disaster. The original delivery date was exceeded by over four weeks without me being informed. On the day of delivery, the carrier called and told me that he would move on because there is no truck parking in front of my house. My suggestion to park in the garage entrance and unload the bed before looking for a parking space further away was rejected because then you would have to walk. I was even advised to organize no parking signs for 160 euros and put them up on the day of delivery - completely unacceptable! I also booked the assembly of the bed and the disposal of the packaging materials for 69 euros. Despite this booking, the shipping companies only unloaded the bed without assembling it. They seemed annoyed and while carrying it in, they damaged a wall by banging the door open, which left a dent in the wall. As I urgently needed the bed that day, I was forced to book an external service to set it up for 260 euros. Höffner's customer service was also a disappointment - no direct phone number, just an online form. Based on this experience, I cannot recommend Möbel Höffner and strongly advise against purchasing it. I hope this review helps other potential customers make an informed decision.

We ordered a kitchen through a Möbel Höffner employee. We would like to warn other consumers not to buy a kitchen from Möbel Höffner. A salesman, here Mr. van der Marel, comes to the house, persuades you to sign a contract on the same day with partial payment in advance, after which he is difficult to reach and doesn't bother. The kitchen was supposed to be delivered in early June but finally arrived today July 3rd. Although we warned several times, we couldn't get an appointment until July 3rd. My husband would have to cancel his vacation in Türkiye and fly to Munich for this appointment. Although we had comfortable space on the quiet one-way street for delivery activities that other trucks also use every day, they insisted that we should apply for a parking space, which was supposedly written down in small letters in the contract. In fact, the contract states parking for deliveries and not parking for the whole day. The assembly team then simply drove away without delivering. Now we are without a kitchen for a long time. This will probably result in a lawsuit. A lot of trouble for nothing.

Actually I would like to give 2 reviews. The 5 stars are for the Höffner furniture store and their committed and competent employees. I have been shopping in your house for years, most recently a bathroom interior and before that 2 kitchens, and I can only recommend you. The second rating for the shipping company you work with wouldn't even get 1 star from me. The appointment and the questions associated with it were treated so unfriendly that it prompted me to write this review. If a responsible manager reads this message, it would be a suggestion to conduct training there. I will still enjoy shopping with you.

Super competent and nice advice from Ms. Temiz.

Advice very friendly. The goods issuing staff were very unfriendly, snotty and annoyed.

I bought the Emely blanket two weeks ago for €7. Today it should cost €17!! This is not a price increase! That's usury for me!

Talking on the cell phone is probably more important than customer service. Never again will we go to this furniture store at the reception when we politely mention it, all we get is a shrug of the shoulder

Do not adhere to your own terms and conditions. Attention: if you want to specify the delivery address, it means that the billing address is the same as the delivery address! In the future we will get information and advice about products there and then order online (of course not from Höffner)...

First of all: For God's sake, no matter what you do, under no circumstances buy your kitchen here... Have you ever bought a kitchen here? The mechanic screws into the power line... Result: tearing open the wall, redoing the power line, kitchen without electricity. Now to the current kitchen: Not only is half of it missing (complete trash can system, high-voltage splitter for stove and oven, the complete pull-out system for the double drawers), almost every second part has a flaw (scratches in the glass, dents in the wood, breaks, etc.)… Despite the presence of one of the buyers, the fitters simply went about their work and cut the back wall incorrectly and used the wrong color for the joints. Well, the order didn't say what color you wanted, but ask? Certainly not… Oh and since the splitter in question is missing, which was bought specifically because it was prophesied that the fuse would fly when the oven is connected to the sockets: of course the fuse will fly Not only are the prices beyond good and evil, the service and performance are terrible. And I don't even blame the fitters the most because they weren't even told some things. But to respond to the statement that the back wall is wrong with: “You should have said that earlier” is cheeky. There's a plan. You can see what it should look like and if you're not sure, ask. Service and so on… UPDATE: The dishwasher wasn't installed even though I paid for it. There are also no accessories for it, so the dishwasher cannot be used. The Höffner doesn't care, it will be improved in 6 weeks. Booking a carpenter to correct Höffner's omissions and sending the invoice to Höffner is refused. The fitters also broke one of my NEW socket inserts, but of course they didn't say anything. We have also noticed further damage. The matter will now be given to a lawyer.

I arrived the day after the notification, despite the fact that the warehouseman (Polish) immediately ordered me to stand at the ramp and the entire unloading with the documents took 5 minutes.

Offers are not right, you are processed from top to bottom.....cash clerks are unable to call in superiors if there are discrepancies!

Here we found what we needed, the employee was very competent and friendly. Thumbs up.

The specialist product range is super clean, clear and super nice staff. I'll be happy to come back.

Once again no service on site...either during the break or free...then shop online...but not at Höffner

An announced delivery date of 5 weeks (which was never confirmed) has now been delayed to 8 weeks - unacceptable! Thank you for the professional response to my criticism. The bed has now been delivered extremely quickly - thank you very much! By the way, I'm a big fan of your Freiham furniture store. The range & floor plan impress every time <3

It is a delightful store where you will find many things you are looking for. I bought this beautiful mirror and all the chandeliers for my house from there.

I ordered a kitchen october 2023. Estimated delivery was February 2024. It is almost June and i got half of it because on the first delivery parts were missing and others broken. Still waiting for the rest. They failed to deliver and i am very disappointed, the kitchen is not cheap. Edit: they failed the delivery again today. Reason: they dont have time to come today.

You can eat great and cheaply here

I absolutely cannot recommend the company. The delivery department staff is very rude. They didn't deliver the goods And I paid for the delivery.

One star is still too many, we can only advise against buying a kitchen from Höffner. It started with planning errors by the sales staff, then parts of the kitchen were delivered incorrectly and various elements were damaged or installed incorrectly during assembly. As a result, we have now had 13 (!) appointments at our home by Höffner employees in the past 7 months. Of these, three appointments were directly from customer service, who diligently noted the outstanding issues, but apparently there was no one who really took care of them afterwards. So far, the Höffner company has not managed to correct the defects and finish assembling the kitchen. For 7 months there have been back walls in our living room, wall shelves that need to be installed and a replaced base cabinet that needs to be picked up Unfortunately, for the reasons mentioned, we had to hire a lawyer because we had given up hope of getting a finished kitchen without expert legal advice. We can therefore only recommend buying the kitchen elsewhere!

Due to time constraints, only the short version of buying a kitchen at Höffner: - Implementation time so far after initial installation >5 months - Number of complaints 6 The company is dysfunctional and unorganized. Customer service cannot be reached by telephone. Complaints are not treated as such and are answered with general phrases (presumably text blocks). We regret not having made the purchase from a smaller, motivated and well-organized company.

I bought/ordered a new couch from Möbel Höffner in Munich-Freimann. This was delivered on time, but the brand new couch has a visible material defect in the fabric. After immediately complaining, I have unfortunately only been put off since then. And that's really not possible, when you buy a brand new couch you want to keep it in perfect condition. Unfortunately, Möbel Höffner doesn't seem to care whether the customers are satisfied or not. Unfortunately I can't recommend anyone to buy something from Möbel Höffner, it's better to look at the competition...

Our cupboard was assembled by Höffner. The gentleman was completely unkind to both his colleague and us. When asked to close the apartment door so that the neighbors wouldn't be disturbed, they only snorted. In addition, a door was scratched. That was the first and last purchase from Höffner...

My expensive matt and high-gloss white fitted kitchen has been yellowing on some of the fronts, side panels and edges for several years. After a lot of back and forth and now a very long time, I seriously received the offer that someone could take a look at it and I would have to pay 250 euros for the "visit". It is not uncommon for something like this to occur after use for over 9 years and is by no means unusual, according to Höffner's argument... Sustainability, quality and customer friendliness are absent here. I have bought a lot of furniture from Höffner over the past few years, nothing went without problems with delivery, assembly, errors, incorrect deliveries, etc. For Höffner, 1 star is already too much!

DO NOT ORDER ANYTHING FROM HÖFFNER!! I ordered a sofa in March. It has already been more than 9 weeks. As far as I know, the sofa has already been delivered to Höffner by the dealer, but it has not been delivered to me for more than 2 weeks.

I don't feel like giving more than one star. I bought a ceiling lamp, especially the more expensive one with reasonable spots, only to find that cheap light materials were included in the product and the exhibit was hung with high-quality bulbs, for me that's cheating. In addition, there is complete chaos with the prices hanging from the ceiling and the goods can be found somewhere else downstairs, salespeople who run away as soon as they notice that you want to ask something and only 2 checkouts open on a Saturday afternoon. No, I can't recommend it.

The quality of the furniture and the delivery time were fine. Unfortunately, the sliding doors of the wardrobe were installed the wrong way round, which I didn't notice right away. This was then corrected about three weeks later by three fitters. They were also quite cheeky about the complaint. After a good year now, fasteners are falling off the doors. I repaired this as best I could, but discovered that all the screws were completely overtightened and some were missing. Because of the torn out screws, a holder that holds the heavy door in the running rail was also quite bent. It wouldn't have taken long for the door to fall off. This is also quite dangerous! So definitely avoid the assembly service! So I contacted customer service via email. But I don't expect anything from that. You only get inappropriate automated answers there. Addendum 1.6. To date, no one has come forward.

Warning! Under no circumstances order anything. Delivery takes months, very poor communication from Höffner. One star is still too many!

Mr. Baldszun gave us positive advice - his service was top - Thank you Mr. Baldszun and I would be happy to come back 👍

I'm not even going there. Why not? Because most of the models that I look at in advance on the website are not even available in the furniture store. In addition, for many wardrobes, such as the 'Preston' and 'Quebec', no measurements are given for the compartment width. So I don't know if I'll put my boxes in there or not. Yes, with many cabinets you can't even see the interior layout in the frontal shot because they are photographed half-left with half-open doors: I can only guess at the interior as an extension of what is suggested in the pictures. I don't buy a cupboard for fun, but because I want to store my utensils in it and the question is: can I fit it in there? is already not answered by the website. So I'll save myself the trip there, especially since the cabinet model isn't there anyway. I decided to buy where I can take the furniture (= mobile) with me straight away. I find it practical.

I'm still amazed at how customer service has gone from perfect 6 or 7 years ago to non-existent. I was there on Saturday to order sliding curtains for my bedroom. The only consultant far and wide recorded all my wishes and measurements, but then couldn't find any price lists and wanted to get in touch. After nothing happened, I went back on Tuesday. She still didn't have any price lists and also messed up the records of my order. A confusing mess of paper crowned her desk. No apologies, nothing. Of course, I'm now buying the curtains somewhere else and I also canceled the online order for dining chairs. I'm curious to see whether I can get my money back without any problems. Dear management of Möbel Höffner, your employees are obviously hopelessly overwhelmed and are not valued. Their reviews on Kununu are therefore not surprising. You should think about it: the stupidest thing a company management can do is to reduce employees, not want to keep them and not recognize them. This will go down the drain in the long run. In any case, you won't see me again. It's a shame because I used to feel very well looked after. .......

I don't recommend ordering a kitchen here. Total disappointment

We have been waiting for 8 months now for the completion of our Nobilia kitchen, which we bought from Höffner in Freiham. Today the monthly service was there for the third time to find that the outstanding parts had now been delivered incompletely and with completely incorrect dimensions for the second time - even though the assembly service had already noted and passed on all the corrected dimensions the last time! !! I'm at a loss for words - it was my last purchase from this furniture store!! I have no idea when our kitchen will ever be finished 🙈😭😡

I was very satisfied and Ms. Peduto gave us very kind advice. I'll always come back

Always happy and very good and loving advice from Ms. Peduto

Never again Höffner! Bed ordered and according to the seller, delivery time 9 weeks. After 10 weeks nothing had arrived, no updates on the delivery status the whole time, so I called and asked. After 5 phone calls with employees saying “I can’t do anything about it,” we finally got someone in customer service who got to the bottom of the whole thing and got back to us as promised. Unfortunately no positive news: delivery again 5 weeks later than announced. Money back as compensation would only be given after delivery. After a night of sleeping on it and the feeling that I was being ripped off, I called today and canceled it. The last thing to do with customers who spend so much money there!

Very unfriendly staff! Employees stalk you and follow you everywhere if you have children and harass you by complaining about children. You don't want children climbing on furniture with shoes on. They generally want you to leave the premises if you have children! There is also rampant racism, esp. if you are not German! If you are not white you are not welcome!!

Large furniture store with restaurant and children's play corner (not always open)

Update May 23, 2024 …never ending story! Today the new equipment cabinet with the one that has been in effect since March 20th should be installed. missing microwave. We once again completely cleared out the kitchen. And what happened!? The “professionals” come without a microwave, but with a new cupboard! Now 2 months have passed without a microwave and Höffner can't manage to deliver a complete kitchen! We are slowly moving towards compensation, as the last attempt to repair the super cheap LED adhesive strip, which fell off again after 8 hours (AliExpress quality for €160), could not be repaired. We hope that Höffner will have the kitchen finished by the end of the year. #IronyOff Reduced to 1* because unfortunately less is not possible. Update from April 26, 2024 Update for the following reasons: The local customer service makes an effort, but the central customer service is underground! No callback, no availability, no response to emails, no update of the status, delivery status, planned repairs and complaints. We still don't know when we will be able to use the kitchen as we ordered it. I'm afraid it won't be until about 6 months when all the missing parts have been ordered and assembled. To do this, we have to completely clear out a kitchen unit so that a new cupboard can be installed. After more than 4 weeks, the NEFF microwave we ordered is still missing because the wrong built-in cabinet was allegedly delivered. We don't know when the new one will come because we are not informed about it. Incorrect drawers (only half depth) were also delivered and installed (under a trough fan), even though the seller and system can use the normal depth. For the normal depth, we had to sign a liability waiver due to fears of moisture from the downdraft fan, as they had also forgotten to offer partial air ducting. The LED strip, which was delivered after 5 weeks, was glued in at 11 a.m. yesterday and was almost completely removed by 9 p.m.! It is not screwed or mounted into a screwed bar. After sale support only runs through central customer service, which leaves the customer completely out in the cold and does not communicate or inform them. If you talk to the salespeople in the Freiham branch, they refer to the local customer service, which refers to the central customer service, which, however, almost plays dead. Therefore underground! The kitchen fitters were good and friendly, only the second team only stuck the LED tape for a few hours. The bathroom fitters wanted photos of the bathroom furniture they ordered so that they knew how to assemble it, the operating instructions for the automatic. I had to read the LED lighting, which is supposed to switch on when there is movement, and explain to them that the sensor behind the drawer makes no sense.. :-( They didn't listen to my wife and didn't want to park in front of the house. 2* for the first two kitchen fitters. For kitchen and bathroom installations, it is advisable to stock up on multiple sockets and 2- or 3-wire extension cables beforehand, as bathroom fitters in particular do not have any materials with them during installation, even if you pay €500 for them. Old post from March: WOW - we are thrilled with the professional work and excellent service we have received so far. We bought a complete kitchen from Höffner and renovated our bathroom. So far the service has been perfect! A great, professional team that is available to provide support even if difficulties arise. Service is very important here, even after the sale! Thanks for that!

Absolutely disappointing - delivery date was promised and canceled 1 week in advance... Furniture is there, only the logistics don't cooperate... alternatively there were only delivery dates on Saturdays and not during the week... just sad that you have to stay at home on the weekend and then have to pay for the delivery and the ruined weekend... NO RECOMMENDATION - CUSTOMER IS NOT KING HERE

I order garden furniture with a delivery time of 2-3 weeks, I am only promised delivery dates between 4 and 7 weeks and when I asked I was unlucky and can get it myself. Admittedly, the employee at the callback service put it in a very friendly way, but the end result was the same. If I hadn't looked for this piece of furniture for a long time, it would have been a cancellation...

We received very good advice from Mr. Bekmezci Everything was shown and explained to us in great detail. Thank you

Bad service. No response to two complaints about incorrect installation of the refrigerator. Just standard answer. Refrigerator tips forward when you open the door. The fitter said, that's just the way it is, there's nothing you can do about it. Because the base was not included, the refrigerator could not be attached. It's practically unusable. I'm getting a lawyer now because my tenant is reducing rent. It just doesn't have a refrigerator. I sent pictures with descriptions to the complaints office. Pointless! Höffner consists only of advertising. Hands off! Never again Höffner. A company is only as good as the service.

To buy a kitchen you should ABSOLUTELY AVOID this store!! Trust the negative reviews here. We ordered the kitchen at the end of February. At first it was said it would come at the beginning of April. Then at the end of April. Then mid-May. I took extra time off for the assembly appointment. On the day of delivery it was canceled at short notice. As of today, May 16th. I still don't have the kitchen I ordered and no one can say when it will arrive. I've been living without a kitchen since the beginning of April.

I shopped online at Höffner and my order was only partially delivered. Customer service informed me that the manufacturer has not yet shipped the goods and "We don't know in advance when this will happen.". This service is really unsatisfactory.

Big selection, high prices. And: discount, discount, let me tell you, is always added beforehand. In this respect, it's worth a visit, but not so much a purchase. Also because the real living world will most likely differ significantly from the exhibition world. 😉

Rarely have I seen such an unreliable store. During various purchases, the employees/salespeople didn't stick to their statements and then played the customer for a fool. The shortage of skilled workers is likely to hit here too.

My entire apartment is furnished by Höffner, I'm very satisfied, customer-friendly furniture store! I bought a leather couch today, sales consultant Natalya Menzel was very nice and friendly, she gave me very good advice, I can definitely recommend it. Once a Höffner always a Höffner.

I was very satisfied and the service was also very friendly

NEVER AGAIN! There is nothing I regret more than furnishing my house with Höffner. Biggest mistake ever. I spent over 50,000 euros. We were there more than 10 times for kitchen installation. The door was broken during installation and no compensation was paid. I will contact my lawyer. This is bottomless!!! And now they have also sent me a shopping voucher. This ended up in the trash. I WILL NEVER ENTER THE STORE AGAIN!!!

I have to say, things are getting too colorful here for me now. First furniture delivery 4 weeks later. Ok now good. Then delivery. right on the corner edges of the shoe cabinet. Transport damage due to improper handling in the truck. The clothes hanger holder is missing from the closet. Bedroom delivery is also delayed by 15 weeks and now the couch is coming. 4 months delivery time, it keeps getting postponed. Unfortunately, I cannot recommend this furniture store so far. My apartment still needs more furnishings. Now I'm curious to see how customer-friendly Höffner is! Therefore “still” 2 points at the moment KV 4126003 / 4125701 / 4125611 UPDATE to 3 points After a personal visit to the service center in Freiham, an attempt is now made to connect the couch delivery to the bedroom. It still needs to be checked whether there is enough space in the truck. Thank you very much H. Wagner. I was also promised that the defect in the shoe cabinet would be fixed.

Great advice, super nice saleswoman. Very obliging. Thank you Ms. Menzel

After the first negative impression from our last purchase, we assumed it was just a flash in the pan. Unfortunately it's no different the second time. Ordered in February 2024, delivery week week 15, then postponed to week 17 due to production delays, then to week 19. Now the seating area is supposed to arrive, delivery date from Höffner in mid-June at the earliest. If you order goods there, the goods will be old again by the time they are delivered ;-)

High-quality, expensive leather corner set purchased from Höffner, including delivery and assembly. Arrived with badly dented corners and had been transported inexpertly. In addition, there is no adequate protection for the valuable goods. They sent someone with a hairdryer to straighten it out.

Very large selection, friendly sellers and my advisor was very personable and patient. Thank you again for that. What I didn't like was that furniture was assembled and then couldn't be ordered

Friendly staff, large selection

EDIT: and another week has passed without Höffner feeling the need to get in touch (despite a promise - see below). Very disappointing and unprofessional. tl;dr: Price is good, but not worth the hassle. We bought a kitchen from Höffner on August 7th. Nice advice, good price. Delivery date agreed and received fairly promptly. This is where the good part ends. In the end, the dishwasher was not available, so it was replaced with a slightly inferior model. No price reduction was offered, what the hell, probably not a big difference and the overall price is still right. The delivery date arrives, part of the kitchen (it was never mentioned before that several appointments were necessary) is being installed. Floor a bit scratched. What the heck, it happens. Measurement for worktop is coming. Employees from the partner company express suspicion that the oven and hotplate are too close to each other. It's better to contact a kitchen planner again. No sooner said than done, kitchen planner's suggestion: replace the stove cabinet, lower it. Disadvantage: Baking tray drawer has to move. Rejected because there was no more room for baking sheets. Planner looks at everything again and says it's okay. Two weeks go by, nothing happens. Ask when the delivery date is. Statement: It doesn't work, the cabinet needs to be adjusted, a slightly smaller drawer remains. OK, whatever. Two weeks pass (demand in between). Slow communication with several days between replies... I have set a deadline to complete the whole thing in the next two weeks (it is now February). Is smoothly ignored. End of February, still no delivery date. Somewhere along the phone it was agreed that the drawer unfortunately didn't work and that a base drawer should be installed. Not ideal, but OK, whatever... Several phone calls to customer service regarding delivery dates. Frustration now immense. Get an appointment at some point. Fitters want to come and install a new stove cabinet, but they can't, it doesn't fit with the base drawer. So only a drawer was installed, a new stove cabinet in the basement. As a test, I want to put the baking sheets in the base drawer. Don't fit in. 🤦‍♂️ Planner cannot be reached. Customer service recommends having the plate installed anyway. Said and done. Plate is in. Oven and hotplate specifications not met. It is now mid-March. I'll reach the planner eventually. Message Stove cabinet should fit. Baking trays don't fit? It's not that important, is it? But it is important. Kitchen was expensive enough that the baking sheets had to go somewhere. Proposal rejected. Requested for improvement and completion. A month goes by, several emails, no contact. Uninstalled backsplash has been waiting in the study for months. Now it's the end of April and I have to start looking for a lawyer. I had imagined it differently.

Super nice canteen, I was very impressed

A furniture store, confusing, expensive

Large selection but little staff

Many thanks to Mr. Yilmaz for your excellent advice. Your kind support was very helpful. I really appreciate your help!

Large furniture store, lots of selection. Free parking available. Bought some furniture there.