Möbel Höffner München-Freiham in München

Mr. T. Schmidt provided us with excellent and friendly advice. The process was straightforward and quick.

Pleasant atmosphere T. Schmidt was very friendly and the advice was excellent.

Very pleasant atmosphere and excellent customer service. Mr. Schmidt gave me very friendly advice today and I found a great new couch. Highly recommended.

I bought a sofa from Mr. Schmidt. Excellent, expert advice. The transaction went very smoothly. He even double-checked to see if the sofa had already been pre-ordered and was thus able to reduce the delivery time from 11 to 4 weeks. Everything was great. I would gladly buy from him again.

We found an incredibly beautiful couch here at Höffner! Mr. T. Schmidt spotted me from afar, waved me over, and made me a truly fantastic offer. We simply couldn't resist. We're so excited about the couch!

Excellent advice from Mr. Schmidt, superb planning, now we have a fantastic new sofa. We would gladly use their services again.

Excellent service! Very friendly and fair service from T. Schmidt.

Mr. Schmidt provided very friendly and competent advice in the sofa department. He took his time and gave honest advice. Highly recommended!

Salesman Tobias Schmidt is absolutely fantastic! His advice was perfect!

We went to Möbel Höffner today, intending only to pick up the bathroom cabinets we'd ordered online. Since our sofa is now over 20 years old, we decided to have a look around the sofa department near the entrance. Thanks to the excellent advice from Mr. Tobias Schmidt, we decided to buy a new sofa for around €4,000. The deciding factor was Mr. Schmidt's detailed explanations, understanding of our needs, and implementation of our wishes. If all sales consultants were this attentive to customers, we would certainly have bought furniture there more often.

We were extremely satisfied. Tobi Schmidt provided us with very competent and dedicated advice, and we thoroughly enjoyed our shopping experience. We will definitely be back. 😊

Beautiful, large furniture store. Very large selection and friendly staff!

Excellent service from Mr. Schmidt. I would gladly buy from him again!

I strongly advise against buying anything here. One star is too much. The bed we bought for €600 was faulty and couldn't be assembled. It only stood after modifications and six hours of work. Höffner refuses to compensate us or offer an alternative. We feel cheated. Never again Höffner!!! Segmüller doesn't have this problem.

We were advised by Lukas, a young, highly motivated salesman. Although we were initially undecided, he convinced us with a suitable offer. Taking down our furniture (two chairs, a table, and a cabinet) was quick and easy. His humorous manner was particularly pleasant – friendly and professional. For someone in his early twenties, it was a truly noticeable difference, and we highly recommend him.

The advice was poor; matters were dealt with quickly without any effort to find a solution to our situation.

I have never encountered such an incredibly unfriendly employee in a furniture store. The woman at the information desk at the entrance was clearly exasperated with her job and made every customer feel it. At the same time, she constantly entered information incorrectly into the system; postal codes had to be repeated up to five times before she finally got it right. I was standing in a long queue at the information desk and witnessed this for quite some time. The customers were all genuinely friendly to her, but there was the annoyed head-shaking, repeated eye-rolling, and, as in my case, when I asked if I still had an old customer card in the system before applying for a new one, she closed her eyes and took a very deep breath. That was apparently too much for her. That's certainly not what professionalism looks like.

We received excellent advice from Mr. Schmidt and were able to ask all our questions, which he answered patiently. Anyone needing furniture should buy from Mr. Schmidt at the Höffner furniture store.

We had a wonderful experience at Höffner. A very heartfelt thank you to Mr. Yilmaz and Mr. Schmidt for the exceptionally friendly, competent advice and the courteous service. Although it's a 1.5-hour drive, we will definitely come back here for our next furniture purchase.

We visited Möbel Höffner twice and received excellent advice both times. Mr. Yilmaz gave us great advice the first time, and Mr. Schmidt, from whom we ultimately bought our new sofa, gave us excellent advice the second time.

Excellent advice! Mr. Wacker gave us a lot of information.

Super competent, professional, and friendly advice from Mr. Schmidt (Tobias). Beautifully furnished furniture store with a lovely atmosphere. I'll definitely be back!

A very large selection, good quality at reasonable prices, and excellent, friendly, and helpful advice from Mr. Baris Bekmezci. Thank you, keep up the good work.

Mr. Schmidt is doing a fantastic job!

I was very pleased with how the staff treated the customer; they were very friendly, I am very satisfied.

As regular customers of Möbel Höffner, we had a new living room planned today. Mr. Wacker took his time with the planning. Thanks to his experience, the result was perfect. Incidentally, we bought our bedroom furniture from Mr. Wacker 15 years ago. We highly recommend him.

Mr. Schmidt was a nice salesman and the purchase was uncomplicated.

This sofa purchase was an absolute highlight. The sales consultant, Mr. Schmidt, in the express department gave us fantastic advice. Highly recommended. We'd gladly shop there again.

Good and reasonably priced. Very friendly staff.

Mr. Tobias Schmidt gave us excellent advice. Competent, friendly, simply the way advice should be.

Very friendly advice and attentive service. I bought my kitchen here many years ago and now a new sofa from Mr. Schmidt. Thank you very much. I'll gladly come again.

Excellent advice from Mr. Kasar! We found a great sofa that will be delivered in March.

We enjoy coming there, even though we have a journey of over 80 km.

We consulted with kitchen specialist Guido Zimms and can only say: Furniture stores need someone like him! From the very beginning, we felt we were in excellent hands with Mr. Zimms. He thoroughly understood our needs, fully respected our budget, and at the same time very transparently showed us what was possible and in which areas our budget might not be sufficient. This honest and empathetic advice was invaluable to us. Mr. Zimms never exerted any pressure but consistently focused on our wishes and priorities. This is exactly how modern sales should work – and I say this from my own experience as a sales manager in the B2B sector. We had a very, very good feeling throughout the entire consultation. In the end, we were even willing to slightly increase our budget because we realized that the goal was truly to find the perfect solution for us – and not to push something on us. Guido Zimms is an outstanding salesperson: empathetic, honest, competent, and absolutely customer-oriented. We highly recommend him to anyone looking for a new kitchen and would go back to him anytime. Thank you, Mr. Zimms!

Mr. Wacker provided us with very friendly and competent advice! He took plenty of time and patience when we were putting together and configuring the furniture! We can highly recommend him as a salesperson at this furniture store!!

We went there to look at the sofa sets on display. Conclusion: Totally overpriced with questionable quality and workmanship. Lots of other junk and clutter on offer too. At least the cappuccino in the cafeteria was decent. We won't be going back.

After numerous visits to various furniture stores over the past few months, Mr. Klaus Wacker from Möbel Höffner stands out clearly and exceptionally positively. His advice is consistently focused, attentive, and noticeably customer-oriented, without ever being pushy. Mr. Wacker addresses needs and circumstances precisely, thinks proactively about solutions, and combines expertise with a calm and approachable manner. Above all, he embodies service as a principle, not just a promise. This combination is rare these days and deserves special recognition.

The staff seemed unfriendly, listless, and overwhelmed. There were no signs for the toilets; you had to ask around as they were really well hidden.

Delivery was promised for the week before Christmas. Then, according to the phone call, it was supposed to be the first week of 2026. I still haven't received a delivery date for next week. They don't reply to emails, and their phone customer service is useless. Truly abysmal customer service. I'll order from them once and never again!

I'm currently experiencing the installation of my new kitchen. It should be a cause for celebration, but unfortunately not at Höffner. Apparently, the measurements were taken incorrectly. If it's installed like this, the door won't open. The installers are quite nice, which isn't their fault. Now, about customer service. The salesperson is unreachable, and customer service refuses to help. They claim they can't connect me—yeah, right! I'm curious to see how this plays out; I'll keep you posted. My conclusion: never again will I make such a large purchase at Höffner. The customer service is abysmal. I need help now, not sometime in the future. This review only reflects how I was treated as a customer, not the work of the installers. Update from April 8, 2022: Today, the customer service representative from the complaint department came, and all the problems were resolved to our satisfaction. The representative was very friendly and competent, so it is possible to get things done. For the excellent handling of the complaint, I will adjust my rating to 3 stars. It's a shame that these problems arose beforehand. If I could have spoken to someone on the day of installation, all this trouble would have been avoided. Perhaps you should improve your direct customer service. The moment problems arise, the customer needs to be able to reach someone directly, not get a "I can't connect you" message, which nobody believes anyway. After all, buying a kitchen is a significant investment. I expect good service. Update November 2025: The coating on the kitchen faucet is already peeling off. Clearly poor quality. I contacted customer service and was fobbed off with a standard reply. Simply abysmal and incompetent service.

It was my first time there, and I was very pleased with the advice I received from Mr. T. Schmidt. Of course, I also made a purchase. Thank you very much, and see you soon.

Great service! Very friendly staff, would gladly use again :)

Many thanks to Mr. Schmidt for the excellent advice and support.

Everything was fine at the Höffner furniture store. However, their online service and customer support were disastrous. The delivery estimate for our armchair was one week. The actual delivery time was five weeks or more. There was no apology, no explanation, and no willingness to offer even a small discount, since we ultimately had to pick up the armchair ourselves.

Describe your experience Our Rolf Benz sofa was delivered in 2022. Now, one of the backrests is extremely dented, and we filed a complaint with Rolf Benz. We were informed about the 5-year warranty on the upholstery and asked to process the complaint through Höffner. After submitting our complaint with photos, we received the following response: Manufacturer's statement: That's correct: Our five-year warranty applies to justified complaints. However, in this case, we don't see any such case. The customer has had the sofa since 2022, and the back cushion was fine then. This is a case of wear and tear caused by the customer's use. Nevertheless, we would like to offer customer service based on the polluter-pays principle. Please let us know if you would like the upholstery service to be initiated based on the polluter-pays principle. And we were told that the back cushion needs to be fluffed up regularly to prevent the matting that has occurred... Okay, aside from the fact that neither the manufacturer nor the seller ever communicated this upon delivery, it goes without saying that we fluffed up the cushion regularly to maintain its shape... Ultimately, we agreed to this and requested an appointment with the upholstery service. Nevertheless, we would like to offer customer service based on the "polluter pays" principle. Ultimately, we agreed to this and requested an appointment with the upholstery service. Now, suddenly, Höffner wants nothing to do with it and writes that after intensive examination, the warranty has expired and they can only offer us a new order for the cushions... We reiterated that we insist on the 5-year warranty. The same wording as above. Unfortunately, Höffner doesn't seem to have learned from the past. Years ago, we had a problem with an Ewald Schillig sofa set. We had to write to them here first... eventually, some supervisor got involved and showed up at our door with flowers to apologize for his employees' actions. Ms. Ronneburg seems overwhelmed by her job. Leaving a customer in the lurch like that is unacceptable. But that's how Höffner operates. Customer service has been a low priority there for years... Höffner??? Never again!!! Incidentally, we contacted Rolf Benz. They're not exactly thrilled with such "major clients" who don't know how to treat customers who invest a fortune in a Rolf Benz couch...

Excellent service. We received advice from Mr. Bekmezci. I can highly recommend him. He's the reason I shop at Höffner. He's incredibly friendly and always honest. His goal is customer satisfaction.

A wide selection of decorations and sofas. Unfortunately, the service in the bedding department was very disappointing. The saleswoman seemed unmotivated and initially didn't get up from her chair, even though there were no other customers present. She then very rudely showed me the color palette for the bed, and shortly afterward disappeared again...

Everything was fine, it's just a furniture store after all. But it was a very pleasant shopping experience.

Mr. Bekmezci gave us excellent advice. He provided us with highly competent and straightforward guidance when buying a sofa. Thank you so much, and we'll gladly visit again. ☺️

I was there today and unfortunately had to experience once again how bad-tempered the staff are. Whether you ask a question or want to pay at the checkout, you only get rudeness and nasty replies... as a customer, I really wonder how they think their employer pays their salaries. It's absolutely unacceptable!

A truly superbly furnished furniture store. The staff is fantastic! Friendly and helpful, they provide excellent advice without making you feel pressured into buying anything. We felt very comfortable. The consultants listened to our wishes and ideas and then guided us to the perfect pieces. We will definitely be shopping there again for furniture! Highly recommended! This is just my personal opinion. Everyone should form their own.

Really good and friendly advice.

My husband and I are deeply disappointed, frustrated, and angry with the quality of the delivered kitchen and the customer service at Möbel Höffner. The delivery was delayed by a full eight weeks – without any explanation. Several inquiries from us went unanswered, which only increased our concerns about potential planning errors. It was particularly disappointing that the kitchen planner apparently made false statements to cover up the lack of customer communication and the resulting delivery delays. And unfortunately, our fears were confirmed: the kitchen was massively misplanned. Among other things, the back panel was too short, a support wall was missing, there was no planned extractor fan, the dishwasher front was too long, and the existing electrical outlets were completely disregarded. In addition, the installation was faulty: missing handles, the electrical outlets were not reinstalled, the sink was not connected, and the extractor fan was defective and crookedly installed. Even after two additional installation visits, defects remain. An update will follow. Furthermore, we find it incomprehensible that Höffner has shown so little cooperation after all this trouble. Aside from being given a defective extractor fan as a gift, there was absolutely no attempt at cooperation, only either complete silence or attempts to downplay the situation. In short: We would not have expected such poor planning, execution, and customer service from a large furniture store. I recommend avoiding buying a kitchen from them!

I ordered a couch from Höffner. Although the delivery date wasn't met, the employee I placed the order with immediately arranged a loaner couch, provided a Sprinter van for pickup, and offered compensation for the inconvenience. Overall, Mr. Sanktjohanser was exceptionally friendly and helpful from the very beginning. His service was absolutely top-notch and professional. Thank you!

Furniture industry. We bought a Christmas tree outdoors. Very nice, but significantly more expensive than last year. It's not worth driving out anymore. You can get one in Munich for the same price.

Very friendly staff, good service, thank you to Mr. Schmidt :)

Mr. Klaus Wacker gave us excellent advice!

Mr. Schmidt was very nice, competent, and a great guy; great prices.

If it were up to me, I wouldn't give it any stars at all. Visually, the kitchen is impressive, but the installation was completely inadequate. Several components were installed incorrectly or not at all, and the extractor hood poses a serious safety hazard. You should absolutely not order a kitchen with installation service from this company. Customer service is extremely slow, rude, and completely unhelpful. Instead of providing support, everything is delayed and unnecessarily complicated, which frankly infuriates me. In its current state, the kitchen is unusable for me. The frustration is a daily occurrence, and on top of that, I'm now supposed to deal with a standardized hotline – a definite no for me. My conclusion: steer clear and don't spend any money here.

Dear Höfner Team, I would like to sincerely thank you for the excellent service I received during my visit to your furniture store. All the staff were extremely friendly and helpful. I would especially like to commend Mr. T. Schmidt, who very courteously addressed my concerns. His assistance with my questions was extremely helpful and made my shopping experience a pleasant one. Thank you for the great service! Sincerely, Nathalie Trautwein

Worst service ever. Ordered a kitchen, kitchen arrived. Everything was installed crooked, so the countertop manufacturer is refusing to honor the warranty. So now we're stuck... two months without a countertop! Höffner isn't even responding to emails anymore...

I visited the Höffner furniture store today and received excellent advice from Tobias Schmidt in the sofa department, and I felt very comfortable. I'm very happy with my choice and had a very positive experience at the store! Thank you, Tobias, I'll be back.

Mr. Schmiedt provided very friendly and competent advice when we bought our bed. He took plenty of time and listened to our needs. Thank you so much!

I just ordered a table and a sofa from Mr. Schmidt; the service was very quick and customer-oriented. Later: The sofa didn't work out, and I also needed four chairs. Mr. Schmidt never got back to me, and his colleagues couldn't help either—no advice at all. I'm quite disappointed—the table is very good quality and easy to assemble, but it's really heavy. I've been to Höffner four times now, and twice the service was rather poor. The children's restaurant and the atmosphere are great, though. The advice in the garden section was also excellent. Unfortunately, when it came to pans and knives, no one there seemed to have a clue.

It's always nice there, worth a visit.

I had my kitchen planned by Ms. Goronja – a very nice, friendly lady – professional planning, all my wishes fulfilled, and subsequent changes were no problem. It was a pleasure planning the kitchen with Ms. Goronja – I'm really looking forward to it. I hope the installation goes just as smoothly. Thank you so much for everything.

I ordered living room furniture. It was supposed to be delivered in two weeks. I made a €950 deposit. After about eight weeks, I inquired about the furniture. I was told the order had been canceled, and they didn't know why. I wasn't notified in any way. They also didn't refund my deposit. I reordered the furniture, and now, after another six weeks, the same thing has happened... order canceled, no notification, and I'm still waiting for my deposit back. I'm very disappointed.

We bought a kitchen from Höffner and were completely satisfied, especially with the staff who installed it. Now, with a follow-up order, everything went smoothly again.

I can highly recommend consultant Klaus Wacker! One of the best consultations we've ever had.

Mr. Schmidt gave us excellent advice and we now have a great couch!!

We visited many furniture stores and had by far the best shopping experience here. We bought a sofa from Mr. Schmidt and received excellent advice with great patience, expertise, and humor. Highly recommended.

The behavior of a female employee in the food service area was very rude. Furthermore, I saw that fallen straws were being put back on the floor. This is absolutely unacceptable from a hygiene standpoint. Very disappointing.

Very disappointing! During the big Black Friday week, we were looking for sofas. Once we found one, we went to find a salesperson. A little ways away, one of those extremely shy specimens was already watching us. But suddenly, a dominant male appeared from another corner, seemingly to give us his attention. This didn't sit well with the reserved alpha male, as he immediately came over and announced that the couch had already been sold. When we asked him about it, he simply replied, "It's been sold since this morning." 🤔 It all seemed more like he was afraid of losing his commission to a competitor! Incredibly unnecessary behavior.

I was looking for a couch and Mr. Schmidt gave me excellent advice. He was very approachable and has a wonderful sense of humor. I would definitely let Mr. Schmidt help me buy a couch again.

Excellent advice, super friendly, many thanks to Mr. Schmidt and Mr. Rassest

A very well-stocked furniture store.

I'm totally disappointed with this furniture store. Extremely limited selection, few and unmotivated salespeople. The so-called breakfast buffet is an outrage. For €6.90 you get seven items, which includes a slice of sausage or cheese. And a weak coffee.

We were at Höffner in Munich on Saturday and bought our new couch from Mr. Schmidt. Thanks to him, the whole process was super easy and pleasant. You could immediately tell that he enjoys his job and really took his time for us. Thank you so much, Mr. Schmidt, we'll definitely be back! 😊🛋️✨

Ask Guido! (about kitchens) We've been coming to Höffner in Munich-Freiham since it opened. Sometimes just for a meal or a few decorative items. This time, we headed to the kitchen department; we needed a new ceramic sink. Ask Guido!! This is what professional (kitchen) advice down to the smallest detail (e.g., surfaces) should be like! Ask Guido!! Friendly, very experienced, easy to understand, and not at all pushy. Ask Guido!! Even if it's not a huge order, he's always dedicated. Ask Guido!! When he arranges an urgent delivery date for his customers. Ask Guido Zims! He's simply a seasoned pro in this business, and it shows. Many thanks for the excellent advice and the smooth transaction.

Very friendly advice and sales of the sofa by Mr. Schmidt - we will gladly come again.

Terrible! I signed a purchase agreement and then wanted to cancel it. At the store in Freiham, I encountered such a rude employee. She said that if I didn't keep quiet, she wouldn't accept the cancellation, as she would decide whether to offer a goodwill gesture or not. When I said I was dissatisfied, she called it slander. I felt like I was in a bad movie; I've rarely experienced anything so "crazy" in a store. Then she didn't tell me where I was supposed to go to get the credit from the contract applied. I walked halfway across the store just to get my money back, only to be told I was in the wrong place. Besides that, I'm absolutely dissatisfied with Höffner because getting a refund is a real hassle. You're interrogated, and then you ONLY get a voucher, which is supposed to be sent by email within two weeks—no, you don't get it immediately. Then I received the voucher by email, but you have to download an app first, and then the code doesn't work; you can only use it for online purchases. So when I tried to buy something, I got to the checkout page, and there was no option to use the voucher. So sorry, but I definitely can't recommend Höffner!

Disastrous Customer Service - Defective Sofa Delivered Twice with No Compensation I purchased a sofa for my mother in May (purchase agreement 4305481). It was delivered late in the summer, but without side panels and was unstable. Now, after another half-day of wasted waiting, the sofa was delivered again, this time without side panels! The very friendly driver was extremely embarrassed. When I complained, customer service simply stated that no exchange was possible until April 2026 and that we would have to go back to the store and choose a new sofa, etc. This means yet another ordeal for an 80-year-old, further waiting time, and for me, a wasted day and expense. Even after multiple emails, customer service refused to address this, offering no discount or compensation of any kind, but simply stating that they were within their legal rights and that a fair solution was needed. This is what customer service at Höffner looks like. Two defective products delivered and no attempt whatsoever to retain the customer. Never again Höffner.

👎👎👎 In August 2025, I ordered the goods, including installation. The first delivery in November arrived damaged – completely unusable. On December 8th, another delivery was made, but this time without the agreed-upon installation. Now I have to wait even longer for a new appointment. This is absolutely disappointing: months of delays, damaged goods, and broken promises. This is neither my idea of ​​service nor reliability.

Excellent advice, polite and dedicated team. Good value for money. :)

5 STARS PLUS FOR PURCHASING A KITCHEN WITH MR. PAPP From our very first conversation, we were impressed by Mr. Papp's positive demeanor, his friendly manner, and his genuinely passionate advice. We bought a kitchen from him – and we couldn't imagine anyone better. He dedicated an incredible amount of time to us, constantly developing new ideas and patiently exploring every possibility with us. We certainly weren't the easiest customers, but he remained consistently creative and solution-oriented, leading us to suggestions that ultimately far surpassed our initial expectations. His dedication, professionalism, and courteous, approachable manner are truly rare these days. You can tell that his customers and the final result are important to him. We would go back to him in a heartbeat. Absolutely perfect – highly recommended for anyone looking to buy a kitchen! Thank you so much!

Many thanks to Mr. Klaus Wacker for the very friendly, competent, and first-class advice! We will gladly come again.

Very nice furniture store and Mr. Schmidt is very nice.

Excellent customer service from Mr. Schmidt. A very friendly and knowledgeable employee. Also, a great furniture store; you can find everything you need.

Very friendly staff. Quick processing.

Everything was great. Fast service.

Mr. Schmidt from Express provided me with excellent and competent help with my problem. I am very satisfied and would buy from Hörner again anytime! Top-notch advice and service!

Mr. Schmidt gave us very friendly advice and was always available. He was also very accommodating with the price. Merry Christmas to the Höffner team!

We bought our new sofa at Möbel Höffner last week and are very happy with it. We especially appreciated the advice we received from Mr. Begmezci. He was a very friendly and competent employee who helped us choose the right sofa model. It's nice to see that there are still people who value good customer service.

We were at Höffner today. Thanks to the friendly and attentive Mr. Schmidt, my mother found a great couch. Thank you so much, Mr. Schmidt, for the excellent advice!

The staff on the phone were very unfriendly. I wouldn't want to come there.

Good day, We have been waiting for a response regarding a replacement part for two weeks. Without this part, the bed cannot be assembled and used, and we are therefore sleeping on the FLOOR. Messages and calls are either not being answered or no one is responsible. Online form request 23AXXVM Purchase agreement number 3481006 Replacement part for item number 12128613 Please send this replacement part urgently. Sincerely, P.S. The competition is clearly much more responsive! *********************************** Rating revised to a neutral 3 stars

Disastrous customer service. I'm absolutely the only one who's ever given a negative review! 1) Lies and false promises regarding prices and statements like something out of a Turkish bazaar. 2) Salespeople never respond to emails. 3) Phone harassment (8 calls in 10 minutes during work hours). 4) The regional manager also ignored emails for days, then made false statements, incorrect calculations, and showed absolutely no customer focus. No admission of mistakes, etc.! 5) Möbel Höffner in Fürth is 1000 times better and always has better prices – the detour is worth it. Disastrous customer service! Stay away!

Mr. Schmidt helped me with my new couch. Very friendly and attentive. Thank you very much.

I signed my purchase agreement for a kitchen with Höffner on June 20, 2025 – since then, I've experienced nothing but problems, incorrect deliveries, and endless back and forth. Installation on September 2nd and 3rd, 2025: – Incorrect waste collection system delivered (2-compartment instead of the ordered 3-compartment) – As a result, the door couldn't be installed – Additionally, parts of the Easyline set were missing (which were subsequently delivered) On September 5th, 2025, after cleaning the kitchen, we had to file a complaint about silicone residue on the black countertops. I was promised a meeting to resolve the issue on September 29th, 2025. Up to this point, we would have said, yes, these things happen, and it's great that they're taking care of it. On September 29th... Huge disappointment: – Wrong waste system delivered again – The installers even had the wrong cleaning agent to remove the grime → Result: They left without accomplishing anything. On October 1, 2025, I received an email stating that the correct waste system had been ordered – but without a delivery date. When I inquired on October 15, I was simply told "until further notice." Only on October 27, 2025, did I receive a new appointment for November 27, 2025. But the second appointment on November 27, 2025, was also a complete failure: – The grime was not removed – The wrong waste separation system was delivered for the third time On November 28, 2025, I then received three new order confirmations – for a new sink cabinet, all the countertops, and yet another waste system. Apparently, a complete replacement is necessary because they can't seem to get the problems under control. On December 2nd, 2025, a suggested appointment date of January 30th, 2026, finally arrived – over seven months after the purchase agreement! In conclusion: The entire process after ordering has been chaotic, unprofessional, and extremely frustrating. There have been constant incorrect deliveries, missing parts, and absolutely no reliable scheduling. To this day, the kitchen is not finished. And to this day, there has been no offer of compensation. I absolutely cannot recommend Höffner for kitchen installations.

Children's play paradise (free of charge) on the 2nd floor, right next to the restaurant, features a huge ball pit with all sorts of play equipment. There is a separate play area for toddlers. Water is provided. Toilets for children are available.