Möbel Höffner München-Freiham in München

Goods distribution is poorly organized, Rhenus employees prefer to smoke rather than see workers and they are also very unfriendly

Stay away from buying a kitchen. I don't want to say anything more about it.

Bad customer service and very rude

We will never buy anything there again. Customer service has never been so bad. Everything was great in terms of sales. Delivery also went well. Unfortunately, we had a complaint after a few months. The slatted frame of the bed fell down. The reason was that screws were too short and there was no way to use much longer ones because otherwise they would have come through on the other side The way they deal with customer complaints there is not nice. I've never seen anything like this before. You are fobbed off as quickly as possible without any accomodation. The only answer was: "After further examination of the matter, we reject your complaint in the sense of warranty law. We also refer to the reversal of the burden of proof."¿???¿ Firstly, nothing was checked at all, that was the immediate response to our email. And secondly, it's a bit difficult to understand. It continued with sentences like this: "The buyer's unjustified request to remedy the defect in accordance with Section 439 Paragraph 1 of the German Civil Code (BGB) constitutes a culpable breach of contract requiring compensation if the buyer has recognized or negligently failed to recognize that there is not a defect in the purchased item, but rather the cause of the symptom behind which he is If a defect is suspected, it is his own responsibility." Well, we should be satisfied with that now. I tried to reach the lady who handled it by phone. But we were just fobbed off and not put through. After trying several times we gave up. I think it's sad that the lady didn't even bother to talk to you personally. We were recommended to buy a new one. Ok, good, you can do business that way too. If you're buying a new one, then definitely no longer from Höffner. We expected absolutely nothing, no replacement or reduction. I just asked if someone could come by at some point, if something happened to be delivered in our area, and take a look at it and perhaps repair it so that it would be safe again. If it wasn't so visually beautiful anymore, we wouldn't have cared. The main thing is that we can use the bed again and don't have to worry about crashing down again. By the way, none of us are even remotely overweight. So please think carefully about where to buy the next piece of furniture that you want to enjoy for a little longer. There are other large furniture stores that are in no way inferior in price and have a lot better customer service. At least not that way to deal with complaints. Here's another note about it. After I received feedback from Höffner and was told to contact them via email, I was pleasantly surprised. I also told them that I expected absolutely nothing. But I think it's nice that they're getting in touch. Anyone can read the feedback and it sounds nice. Now the super nice answer from Möbel Höffner: "As we have previously communicated, repairs are not possible, you can only purchase a new bed." Well then go ahead and buy a new one, that's how they would like it. But definitely not there anymore. So, everyone, think really carefully about where you leave your money. !!!!!!¡!!!!!!

Incredible Our kitchen was purchased from Höffner in Hamburg Eidelstedt, was delivered on August 15, 2024 and is still not finished today. Wrong parts were initially delivered and subsequent deliveries were delayed for weeks. Then there was no communication with suppliers for the worktop or even Quooker. In addition, the kitchen was unfortunately planned incorrectly; the trash can was supposed to be located directly under the worktop, but the drawer later was too small for it?? How can something like that be? Rework is only done piecemeal, and so we had to take a total of 5 days of vacation to be present in the house. Not recommended!

Only suitable for children. Anyone taller than 150cm is always at risk of running into one of the ceiling signs and injuring their eyes. The unconditional discount was linked to a customer card at the checkout, but this is only available at the other end of the Bück course, just 500 m away. Sometimes you don't have to buy it after all. But the child liked it in the children's paradise and so the circle closes to the introduction.

Very nice furniture store but very expensive. You can only shop there if there are offers.

Mr. Steinbeiß in the kitchen consulting department gave us very good advice and spent a lot of time with us.

01/2025 Unfortunately the advice in the bedroom was very poor. In addition, despite countless requests, you receive no advertising and therefore no information about ongoing promotions in the house. Too bad.

Unfortunately, our last shopping experience involved a lot of time and hassle. The sales staff were so unqualified and made false statements, but I can only speak about the EC picture gallery here. We were informed that the pictures that were marked with a price and were hanging on the wall were not available because they were exhibition goods. We were not told that you could order these. The icing on the cake was that the saleswomen also informed us that the picture of the item number could not be found. We were sent to the Furniture Express department where the same picture would hang as an exhibit. Maybe we could buy it there. The gentlemen there were probably embarrassed by the poor service themselves and Mr.R. stood up for us and he quickly found the picture in the system that was definitely in the store. We bought it because the previous service at Höffner was always top. Please train the staff, the three young ladies would have really ruined your sales through a lack of commitment and rude behavior. The result is no recommendations and negative reviews. Unfortunately, we are no longer quite as motivated to visit the furniture store in the future.

Customer service is different! Unfortunately, I can only agree with the negative recessions. We were looking for a wardrobe. When we couldn't find what we were looking for, we sought help from the employees. We found 2 colleagues talking to each other. When asked 'Where could we find the cupboard?', the first said: 'I don't work in this department.' and the second said: 'I don't have time, I have to go to the toilet.' Strong. Thanks for nothing! 👏🏼

EDIT: Can't believe it, but the kitchen is now finished. Difficult birth nonetheless. Don't give up if you feel the same way. EDIT: and another week has passed without Höffner feeling the need to get in touch (despite a promise - see below). Very disappointing and unprofessional. tl;dr: Price is good, but not worth the hassle. We bought a kitchen from Höffner on August 7th. Nice advice, good price. Delivery date agreed and received fairly promptly. This is where the good part ends. In the end, the dishwasher was not available, so it was replaced with a slightly inferior model. No price reduction was offered, what the hell, probably not a big difference and the overall price is still right. The delivery date arrives, part of the kitchen (it was never mentioned before that several appointments were necessary) is being installed. Floor a bit scratched. What the heck, it happens. Measurement for worktop is coming. Employees from the partner company express suspicion that the oven and hotplate are too close to each other. It's better to contact a kitchen planner again. No sooner said than done, kitchen planner's suggestion: replace the stove cabinet, lower it. Disadvantage: Baking tray drawer has to move. Rejected because there was no more room for baking sheets. Planner looks at everything again and says it's okay. Two weeks go by, nothing happens. Ask when the delivery date is. Statement: It doesn't work, the cabinet needs to be adjusted, a slightly smaller drawer remains. OK, whatever. Two weeks pass (demand in between). Slow communication with several days between replies... I have set a deadline to complete the whole thing in the next two weeks (it is now February). Is smoothly ignored. End of February, still no delivery date. Somewhere in the phone call it is agreed that the drawer unfortunately doesn't work and a base drawer should be installed. Not ideal, but OK, whatever... Several phone calls to customer service regarding delivery dates. Frustration now immense. Get an appointment at some point. Fitters want to come and install a new stove cabinet, but they can't, it doesn't fit with the base drawer. So only a drawer was installed, a new stove cabinet in the basement. As a test, I want to put the baking sheets in the base drawer. Don't fit in. 🤦‍♂️ Planner cannot be reached. Customer service recommends having the plate installed anyway. No sooner said than done. Plate is in. Oven and hotplate specifications not met. It is now mid-March. I'll reach the planner eventually. Message Stove cabinet should fit. Baking trays don't fit? It's not that important, is it? But it is important. Kitchen was expensive enough that the baking sheets had to go somewhere. Proposal rejected. Requested for improvement and completion. A month goes by, several emails, no contact. Uninstalled backsplash has been waiting in the study for months. Now it's the end of April and I have to start looking for a lawyer. I had imagined it differently.

I have never received such unmotivated advice. The kitchen salesman had made no attempt to explain the options/alternatives to us. And the price with a supposed 50% discount was incomprehensible. I found the whole conversation very unpleasant and we actually would have liked to leave straight away after 10 minutes. Addendum: We were in a kitchen studio today and ordered a kitchen. 3 hours were planned for the consultation and everything was well explained and alternatives were discussed. The price was about 25% more, but it was worth it to us.

Very unfriendly employees. Service takes forever to respond.

You have to unload the furniture yourself ... I unloaded a truck full of beds by myself ... they don't want to help you at all and they are very racist

The price is quite ok, even if the base prices sometimes seem to be raised during the promotional weeks. Great selection. Advice sometimes good, sometimes bad. Buy here often

Yes definitely. Huge selection and good advice. Also good prices and fast delivery.

Unfortunately customer service is a disaster!!! We bought a garden lounge a year ago. The table and seats are now badly damaged by the sun. (Big holes) When we complained, we were informed by email that the model was no longer available. We should choose a new lounge for the value. Unfortunately, this wasn't possible afterwards and we were unlucky. Since then no more feedback.

Excellent service from Mr. Guido Zims! Mr. Zims really impressed me with the kitchen planning at Höffner Munich. He was super friendly, pleasant and found the perfect balance between professionalism and humor. He implemented my wishes quickly and competently, discussed everything in detail and left no questions unanswered. A salesperson who really enjoys his work and conveys this noticeably. Absolutely recommended – thank you very much, Mr. Zims!

Huge selection of home furnishings

Rarely have I experienced such disgraceful and poor service. The first sofa was sagging after 3 months and needed to be replaced, including delivery of a new sofa, for which I was even prepared to pay a difference of EUR 2,000. The poor quality was probably already known beforehand. Then I found out that despite the purchase agreement and exchange agreement there was no order at all for the collection of the old sofa on October 16, 2024. This was created on demand weeks later in January 2025. Collection was supposed to take place on January 13th, 2025, but at the old residential address despite repeated notifications that the item had moved in the meantime. In other words, there was no one there. 13 weeks later, the old sofa is still with me. Then the new sofa: First the delivery was supposed to come two weeks later than contractually agreed, then an appointment was agreed on January 14th, 2025. Nobody came and there was no call. Me, waiting at home all day, the time slot is 12 p.m. to 6 p.m. Nothing!. In response to the description that delivery dates were simply not kept and that a few things had probably gone wrong, I received the response from service: "...those are things that don't interest me when making an appointment". Unbelievable. I will never buy anything from this store again and I would advise anyone not to spend their money here. Especially when it comes to prices.

You can shop well and sometimes get bargains, but it's annoying that promotions are advertised that suddenly no longer count at the checkout. For us that meant 70 euros more for a purchase over 280 euros, here they always play around with the idea that you take the goods with you at the checkout... So open your eyes and ask twice beforehand in the market.

Well, we were there on a Saturday. Maybe a big fight day. But advice along the lines of “You should take a look around here!” and “This is the best on the market!” you can give yourself a gift. The seller expressed his disinterest very quickly when it was only about a small couch and not a complete living area. And that was after we had been looking for an “advisor” for over half an hour. I know furniture stores, but this has been a blast so far. But - 40% Eeeeeeeeeeeeeeeeehm. Yes. On what? Disinterest? Inability? Listlessness? The currywurst at the entrance was the best. But they get their own rating.

It was another little experience

STOP The store indicates that it is open for shopping today on January 12th, 2025. That's not true!!! We just went out for free. Unfortunately, so do a number of other interested parties. THE SHOP IS CLOSED! It's a shame, we had a new bed and a new kitchen on the agenda. I'm really upset and disappointed at the moment...

"My visit to Möbel Höffner Munich-Freiham was a great experience! The selection of furniture and kitchens is huge and very diverse. I was particularly impressed by the opportunity to plan the kitchen directly on site and get advice from experts. The service was very friendly and helpful, and the atmosphere in the store is pleasant and inviting. I find the Click & Collect option particularly practical, where you can easily order online and pick up the goods in the store. I can definitely use Möbel Höffner in Munich-Freiham recommend, especially If you are looking for high-quality furniture at fair prices!"

Huge selection of couches to suit every budget. We recommend Mr. Rahimi as a consultant. Super competent and he takes the time for the customer!

Large range and everything is fairly easy to find, but when it comes to advice it's not what you were hoping for.

Looking for a raclette grill online: View available in Freiham. Immediate takeaway possible. Then I bought it online to pick up at the Freiham branch. I received an email that the raclette could be picked up within 2 hours. Drove there and “no goods there”. But maybe something would come along again in four weeks. It is still available online in store. I just saved travel costs and lunch break + overtime. Just write down if it is NOT available.

I really enjoy buying my furniture here

Large selection. Consultants are sometimes difficult to find. Advice is ok.

Were there for the first time today to look for three new lamps for the living room. The employees seemed pretty unmotivated, almost annoyed if you had a question and then you were given incorrect information. Unfortunately, all models that would have fit were only available as exhibition pieces (heavily reduced). Of course it's bad luck and annoying, but I would have been willing to take this "risk" with one of the lamps and buy it without the right to exchange/guarantee. However, you can still only pick them up at the end of the month because no one will take them away before then. Ordering and delivery apparently not possible or simply not offered. Unfortunately it didn't convince me and I'll look elsewhere in the future.

I tried to pay with my Mastercard at the chaotic checkout 2 - without success. The cashier was a completely useless tool with an absolutely miserable attitude. When I repeatedly asked if Mastercard was accepted, I received nothing but silence. Luckily my wife had cash with her. After paying, my wife politely thanked me and said goodbye - and we were still completely ignored! I've never experienced anything like this before. That's just extremely rude. Maybe your company should teach its employees how to treat customers with respect? An absolutely miserable experience!

Excellent sellers and excellent service. Can only be recommended!

Höffner is the last!!! We bought a couch 3 years ago for 2700 and after three years it is so worn out and misshapen that we are very disappointed with such a product. We are not overweight people, rather slim. After a visit to Höffner to complain about it and possibly buy a new couch, we were informed that the warranty expired after two years and that you would have to read the “small print”. We wanted to speak to the managing director, Mr. P……., who refused to give us an audience. Such an arrogant furniture store, not recommended!!! They won't see a cent from us anymore!!!!!

We had our new kitchen delivered today. From planning to delivery & installation, everything was great. We felt very advised and taken care of. And the assembly team did a great job! They were super organized, finished quickly and left everything clean. Are very satisfied!

We sought advice from a “kitchen planner” named Kevin in the kitchen department. After just 15 minutes we were asked whether we should buy the slapped-on kitchen now or not and whether we should pay the 10% down immediately. No wishes were taken into account and every time we brought something up the first sentence was: Now the kitchen costs so and so much. Thanks for the motivation to stop coming here.

A nice furniture store with a good restaurant and a large children's playroom

I would like to thank Mr. Emre Semiz, who gave me excellent advice when planning and purchasing my new kitchen. His advice was not only extremely professional, but also very friendly and tailored to my individual wishes. Mr. Semiz took a lot of time to discuss all the details and explain various options to me in an understandable way. His experience and expertise helped me feel like I was in good hands right from the start. I was particularly impressed by his patience and commitment to finding the perfect solution for me. Thanks to his help, I now have a beautiful, functional kitchen that is exactly what I wanted. I can warmly recommend Mr. Semiz to anyone who values ​​competent and personal advice. Thank you again for the great support! Best regards, Rajabi and Tajik

We bought a lamp. Unfortunately, the lamp didn't fit into the apartment. So after a week we went back to Freiham. We were contacted quite a lot by the lady. An exchange is actually not possible, but as a gesture of goodwill we can return the lamp for a fee of 10 percent. Once and never again. Then it's better to go to xxl Lutz or directly to Sägemüller The lamp was not ordered. It was already in storage. I am aware that there is no obligation to exchange. With this behavior you just don't have to wonder why everything is bought online.

You can go there by bus from Pasing. Free of charge. We bought an armchair and had a very good meal in the restaurant. Then we took the bus again to Pasing and from there took the S-Bahn back to the main station.

If you like old-fashioned things, you've come to the right place!!!

Looking for a sofa and a bed. The employee downstairs was rather listless and didn't want to get up. Found a very nice young man with an earring upstairs on the second floor. I bought the bed from him, it would have been better if I had also bought the sofa from him.

Online ordering is pure horror!!! Never again. My girlfriend ordered a wardrobe set consisting of two shoe cabinets and two wardrobe panels and a package with one or two pieces arrives every few days. Absolute madness, not to mention the senseless environmental impact. NEVER AGAIN

You still get a price guarantee after weeks. Thanks to the clerk.

Never again! You just have problems. Table was delivered damaged and customer service is so rude and rude! Just don't buy anything there!!

Unfortunately, our couch was delivered with scratches and a completely broken foot. The base will only be delivered in 6 weeks so the ottoman hangs on the floor. The suppliers initially didn't want to accept a complaint, only a forced call Boss resolved the situation. At Hörner itself, there is not a single contact person, telephone number or email address in a single email, which is really underground service. We add to our review: after weeks we were sent 1 foot. However, the entire ottoman is missing. There is no customer service. The couch is already sagging and the quality of the cushions is very poor. There is no contact person. We are absolutely disappointed

A large furniture store. There is also a nice restaurant with a terrace.

Your orders are delivered so late that you've forgotten what they even looked like. It's amazing that you don't get any compensation for the delay. This way they accept more orders than they can handle, make their profit, but the cost is borne by the consumer.

Very good collection of things for your home. Quality of the products is also good

Beautiful and maybe kitchens. Offers everything your heart desires

Nice selection and prices are ok.

Huge furniture store with lots of parking spaces. No e-charging stations available ☹️

Very large furniture store. The restaurant is not recommended.

Only 1 checkout on Saturday morning, customer service partially overwhelmed, online shop and branches provide different information about returns processing. At our competitor we were served in a more customer-oriented manner. Dear Höffner SEO team: Please save yourself the standard answer to my review. This way the trouble won't be undone!

Largest juice store there is, we ordered the same bed three times, they said they would be delivered in 8 weeks, now after 7 weeks we disposed of our old bed so that there is no chaos and what happens we get a call that the company is supposedly insolvent and the beds are no longer delivered. Now my question is, did you want to build the beds after 7 weeks and then deliver them or what? How can something like that happen, we were told to come over and help you find new ones and go straight to the consultant who sold us the bed (Mr. Kasar) when we were there we first had to wait 30 minutes after 30 minutes he said he would still give it to me 5 minutes later he comes, annoyed and in no mood, to tell us that he can't help us. All he complained about was that he didn't get his 100 euro commission and then sent us to service to get our money back. We were there for another hour until we got the money And what was funny was the same bed was still there for sale only for a price twice as expensive

Nice furniture store, good food and restaurant

Never order a kitchen here if you can't wait weeks for it. Unfortunately there were no feet included at the delivery and assembly date, it will take a week for the feet to arrive, the next assembly date is up in the air. I can now uninvite my guests for Christmas and live on bread and butter for the next few weeks because cooking is out of the question.

It's been good and friendliness...thank you

Towards the end of November I was at Möbel Höffner in Munich-Freiham and hoped to be able to buy silver Kyoto picture frames in 21x30. The friendly woman put me off for the coming week. Since I live 35 minutes by car from Höffner (such frames are only available there), I called on December 3rd. at the information desk, who immediately directed me to Ms. Grünwald in the picture framing department. As a generally disappointed customer, I would not have expected what happened next. Ms. Grünwald promised me that she would check the warehouse to see whether a pallet with the picture frames I wanted had arrived. She would call me back in the next hour. And what happened? Ms. Grünwald informed me by phone that she had found what she was looking for and how many of the picture frames I needed. After giving the numbers, she also suggested that, to save money, I could have a customer card issued to me, which would have immediate effect. After my arrival, the woman at the information desk should contact her. She would then drive up with the shopping cart. Unbelievable...everything worked. I would like to thank Ms. Grünwald very much for the experience I was able to have with her. Thanks to them, I have regained a little more confidence in German service friendliness. Congratulations to Möbel Höffner for your employee and Merry Christmas to all employees.

Unmotivated employee, had no desire to advise us.

After three months of waiting, the wrong bed was delivered. Even after repeated requests, the Höffner team was not prepared to accommodate us in any way, since the right bed had already been ordered. Even to get the right bed assembled free of charge (after we had already had to assemble the wrong one ourselves) we had to discuss it with “customer service” several times. Four months later (after a total of seven months) the new bed arrived today and again in the wrong color. Zero stars and no further comment...

Competent and friendly employees

Unfortunately we bought a kitchen there. It was installed incorrectly three months ago - the hob was delivered incorrectly, the sink was drilled incorrectly, the kitchen was installed completely crooked and, and and... to this day the kitchen has not been fully assembled - so it cannot be used! There was still an installation date, but only to replace the sink. The kitchen salesman couldn't be reached for over a month. Nobody answers our questions. We are still waiting to hear back when the next assembly date will take place. We have never had such a bad experience with a furniture store. We will definitely never buy anything there again! Update: No one got in touch after the complaint. The parts, especially the hob, have not yet been ordered... This is unprofessional, irresponsible and very annoying for us as customers. Update: we only get a response very quickly after my name was mentioned in my Google application. Only then (!) does the responsible clerk Lxxxx order the correct hob. Suggested delivery date at the end of December! (Kitchen should be ready in August!) Unfortunately she continues to ignore our emails and we don't know if the delivery date will even take place. We are still excited to see whether we can complete the topic this year...

What great advice from Mr. Aman Keleta! When looking for a suitable sofa, we were lucky enough to receive advice from Mr. Keleta. He was professional and courteous, extremely friendly and immediately understood what was important to us. Mr. Keleta made our visit to Höffner a pleasant experience, so we will be back soon. Thank you!

Very fast, competent and friendly staff. We quickly bought and picked up our selected furniture. The employees were also very friendly and quick when it came to collection. Gladly again.

So I really have to admit great service To Mr. Strange all my wishes were taken into account. Thank you also for your accommodation. Lg

We were looking for a new bed and thanks to Mr. Nounou's excellent advice, we found the perfect model. His competence and expertise convinced us and we felt completely in good hands. Thank you!

Huge store, confusing, sometimes unfriendly and unqualified staff, easy to reach from the motorway

Never again. Purchased an item online. Didn't arrive on the agreed delivery date. No response & it is not possible to reach a human employee by phone. As soon as it comes to delivery, you end up with a bot that refers to the service email, which after 1 day still gives no answer as to whether the item will be delivered at all. Never receiving the item and never having to worry about it again was the best part of this experience.

I would recommend everyone to buy a kitchen from Höffner. Thanks to the very kind and committed kitchen salesman Mr. Dodaro, we were able to plan our dream kitchen. The service was great and we were greeted very politely. The advice was detailed and all of our ideas and wishes were implemented. The delivery was surprisingly quick, as was the assembly. Thank you, we'll be happy to come back :)

A very good furniture store that stands out for its competence and friendliness. The Christmas tree sale is top, with top prices and good quality.

Thank you again for the top advice from Mr. Regenfuß. His name should actually be Speedy Gonzales. His fingers darted over the keys so that within 45 minutes we had a perfectly planned kitchen at an unbeatable price.☺️ Rarely have I met such a friendly and professional salesman.

Möbel Höffner used to be a very pleasant furniture store. In keeping with Höffner labor economics, they have, to my regret, no longer shown prices for numerous items, such as bed linen. If you approach a saleswoman there with a question about the price, you will be reprimanded in an annoyed tone that because of the constant price changes, you as a customer now have to go to a column with a scanner with the goods in order to use the device there Find out the current price for a product. I have no interest in constantly running products to a scanner to research prices. For me, the advantages of online trading now outweigh the disadvantages and my ambitions of shopping at Höffner in such a complicated way have evaporated. If Höffner then - like several furniture stores before him - disappears from the market... No big loss.

Unfortunately you can't get out where the entrance is. When you do "slip out" an annoying voice from the machine follows you. It's funny to look at, but completely unnecessary, for example if you just want to get the information, you have to completely cross the market.

We were very satisfied with the advice from Mr. Kapular and are looking forward to the new couch. He quickly understood what we were looking for and showed us suitable options. Due to the current discounts during Black Week, the price was really unbeatable.

3 weeks promised delivery time not met. Then came a defective cupboard. Wrong door brought along during repairs. Six months later, the cupboard is still defective, the integrated lighting on the bed doesn't work and parts are missing...

Disappointing: Although we drove all over Munich for a kitchen planning appointment that we had reserved online, there was no consultant there for us. Nobody explained to us why that was the case. The consultants present all seemed very listless and were happy to have us on again. A colleague then took pity on me, but his motivation wasn't particularly great either. At the end, of course, there was again the argument that the discount is only available today because the advisor won't be there tomorrow and then the promotion is over. In the future I will save myself the trip through the whole of Munich to the Höffner.

If Höffner wants to close his shop soon, then they should continue like this. I didn't find any prices on almost all of the items in the home goods department or the fabrics and blankets. Until an employee explained to me that I had to scan each individual item on a scanner on the wall to find out the price. I then did what was very complicated. But when I got to the checkout, my items were twice as expensive as they were on the scanner. It then said that I would need a Höffner customer card for the scanned price. I even have a loyalty card. However, it was on my cell phone and I couldn't access it at the moment. So I returned all the items.

The online shop cannot be contacted because the phone number only plays an announcement that refers to the online form. Here questions are either not answered at all or only answered selectively. A delivery date a month later and the cancellation of the old one was not even communicated.

As always, excellent. The roasted almonds are so sweet and the price...TOP. The restaurant was very well built, but we liked the coffee and the beautiful terrace. Simply wonderful. Almost everything was perfect, 1 star less, the toilets on the ground floor after the cash registers. Too bad.

Very large selection of furniture, not overcrowded, something for every budget, large parking lot

Been there to order a kitchen, in the info spot we got received by a guy that seemed nice, but oh man was he out, got interrupted in all my questions, he draw a plan based on what i told him and didn't accept no change or idea in it! Customer service was very unfriendly, we got eye rolled on every question and at the end of “meeting” he started to be passively aggressive by hitting the table every time he let the hand down! It looked more funny as intimidating. Got lied about the 50% discount presented all over the store as they weren't meant for the Kitchens! We got up on the half of this non-sense meeting as the guy did his best to convince us that ordering a Kitchen in Höffner is a terrible idea. Your staff needs definitely some trainings on customer service.

Huge shop with furniture and lots of home products.

Very beautiful and huge furniture store. There are also some bargains there.

Do not adhere to the agreements in the purchase contract. We are currently experiencing fraud by this furniture store! Unfortunately, we decided on a Höffner kitchen at the trade fair. The kitchen is good, but I would never buy from Höffner again! Below are the most serious points. There were also other problems, but that would go beyond the scope. I will advise everyone I meet for the rest of my life not to shop at Höffner! Apart from the fact that they didn't manage to enter the correct delivery address into the system for a year (neither the person who entered the order into the system, nor the consultants, nor the surveyors managed to do it), even though it was specified correctly from the start, you're trying to cheat the customer! They simply delivered us a different dishwasher than agreed in the purchase contract, and they don't want to give us the €1,000 voucher from the purchase contract. After delivery, a voucher for €500 arrived quite quickly, i.e. only half of the agreement. Supposedly we get the rest after replacing the dishwasher with the correct (ordered) model. (I have no idea how that would have worked without a complaint.) Now, more than a month after the exchange, this has still not happened. A different service person always processes the complaint emails without reading the attached email history and therefore claims that we had received the voucher long ago, giving us the idea of ​​the amount of the voucher There is no way to compare the agreement here. We would like to buy a dining set for the kitchen, but can't because these employees are unable or unwilling to issue a voucher for the correct amount! (I would prefer to have the money in cash by now so I never have to go there again!) PLEASE DO NOT SHOP HERE!! THEY ARE TRYING TO SCAM YOU!!

It was very nice, of course I also bought something, and I also ate coffee ☕️ ☕️ and a donut, delicious 😋 I just had to buy these things

First: Never again a Höffner kitchen!!! Almost exactly 15 years ago we bought our first kitchen from Höffner. Everything was going great back then, so we decided to buy a kitchen from Höffner again. The planning went well, our wishes were taken into account, but then the positive experience ends. 2 days before delivery we were informed that the Siemens built-in fully automatic coffee machine could only be delivered in week 45. Week 45 is now over and the fully automatic coffee machine has still not been delivered. During construction it was discovered that 2 end panels had been delivered incorrectly. The subsequent delivery should take place on December 9th (!!) and from a producer who is near Augsburg. For a kitchen worth over 40,000 euros, you should be able to quickly make two top panels. In addition, the extractor hood gave up the ghost after just 3 weeks. We complained about this and received an answer from customer service that we had to contact the manufacturer. Apparently people are not aware of the legal situation at Höffner, that Höffner is the contractual partner and not Siemens. Here again it shows that anyone can sell, but Höffner's customer service is poor. I can neither recommend Höffner nor will I ever buy anything there again.

We ordered a custom-made cupboard online and it went really well and beautifully to configure. After 12 weeks the cupboard arrived and was assembled. However, this was a disaster as the cupboard collapsed after about 1 hour of assembly and was damaged. The assembly employee then showed me the damage, but this was only half of the damaged parts. I then reported the further damage to the service staff and sent an email with the damage. After waiting 4 weeks and repeatedly asking when the parts would arrive, I got an appointment with an employee who was supposed to look at the damage and write down the part numbers. After I called again for 4 weeks without any information about what was happening, I was promised a discount of 500 euros and a binding appointment to set up the cupboard. On day The final straw was the call that asked me to rate the order and Möbel Höffner suddenly had no idea about the discount of 500 euros. After a long negotiation I received a voucher worth 400 euros, but I find it very cheeky After such a long wait and such hassle, negotiating with customers in this way and not even granting a discount on the cupboard. The voucher has now been issued and there will definitely be no further contact with Möbel Höffner.

Well, I just have to say, great store with a top sales team, Mr. Schmidt in particular, hats off to such a salesman, takes care of the delivery and assembly appointment afterwards. Just great, of course The entire team is also easy, be it from warehouse logistics to the end product Hats off to the entire staff

The selection was huge and I actually wanted to buy something but there was no seller. When we found a saleswoman, she said succinctly that there were only two of them in the department and that I should just wait. Is this the usual customer service from Höffner? I can't imagine that

The purchase itself was a bit difficult. We wanted to buy a sofa and configured it on site. During the conversation with the seller, incorrect amounts were constantly communicated and then changed again. E.g. The back panel should also be leather, the seller initially said it would cost €163.00. Fits - please order. At the end we woke up, it was around € 560.00 (the € 163.00 was for a small part) which he then tried to talk us through again. You could tell that the seller had no idea about the product and his program. Delivery is now proving to be more than difficult. We were given a delivery window from 7 a.m. to 1 p.m. It is now 2 p.m. and no delivery has been made yet. When you ask over the phone you only get the information that “the boys are not available”. One wonders whether there won't be better solutions for customers in 2024? I'm going to work now and will probably be able to take a second day of vacation for the second delivery attempt. Who will pay me for this now? This makes you ask yourself: Does local brick-and-mortar retail still have to exist? It is now easier to order something online; you can get exact delivery times from shipping companies, sometimes with real-time tracking. This way you can plan much better and don't sit in the booth for hours waiting. Too bad.

Some of the furniture in the exhibition is extremely dirty. Trying to lie in bed borders on disgust. Some of the goods are cheap, but the selling price... it makes your ears flap. You won't find any sellers who can advise you at Express Möbel

This €50 “promotion” is very tricky. It does not apply to branded goods. It's actually not clearly stated. It is only at the checkout that the customer awakens in astonishment. Don't be surprised that people are buying online again. Your comment reflects exactly your confused action policy: no one understands it or is supposed to understand it. Your explanations speak for themselves.

Mega restaurant the inhofer company could take a leaf out of this, a huge selection of food at absolutely fair prices, nice atmosphere and very clean, no 70s style, keep it up

Never buy your kitchen here! Here customer satisfaction is a foreign word and very rude. You have no contact person and no one can ever be reached. Kitchen is never 100% installed, but 70%. There will always be something missing. Better save yourself the trouble and go somewhere else if you need kitchen

-1**** best. Ordered wardrobe wardrobe. Return registered. Cupboard picked up after months. Collection fee/return fee 49.00 euros. No free returns possible. Failure to do so will be immediately forwarded to UNIVERSUM INKASSO. Conclusion: Gadarobe cupboard return: 57 euros for an item that I don't have. .... mhm.. ..... never again!!!!!

Rude and not very competent cashier.Today around 1 p.m. there was a not very competent saleswoman at the checkout when the goods were handed out.She couldn't calculate the discounts, became rude and simply left the customers standing without cashing in.A very competent saleswoman (Mrs. Damanza?) helped immediately. She was helpful to me and also at other checkouts. Because of her, 2 stars. At Höffner's request and their apology, I went there again. However, I had the same experience again. I ask the management to take a closer look and to have a conversation on site.

We have now had several negative experiences with Höffner. At first, the delivery and assembly of the kitchen was a complete chaos of schedules. Then at the end we were informed that our planned flush-mounted stove was not possible after all. Nobody came to grout anything anymore. Now we have bought furniture for the hallway and parts are missing again, which makes assembly impossible. Unfortunately, this furniture store is really bad in terms of quality. Unfortunately we won't be buying anything here anymore. There are many tempting promises, but there is nothing behind them.

Great store! Huge size and on the ground floor, levels 1 and 2. If you know exactly what you need, you're in good hands here. Very nice furniture, decorations, household appliances, lamps and much more. Lots of parking spaces and a delicious snack bar outside with seating make the whole shopping and browsing experience a highlight. Great!