Möbel Höffner Erfurt-Waltersleben in Erfurt

The rating applies to custom-made kitchen furniture. I do not recommend Höffner! If you want to wait forever for your new kitchen to be finished, this store is for you...We entered into a contract for a new kitchen on February 27, 2024. The delivery date specified in the contract: week 19-21, 2024. Actual delivery date: June 27th, 2024, i.e. 26 KW. Of course the order arrived incomplete and one cabinet was the wrong size. Complaint for the closet being too big. Second delivery date: September 3rd, 2024. The missing elements arrived, but the cupboard that was complained about was missing. The online service refers to the seller, the seller redirects you to the head office and the answering machine at the head office redirects you to the online service. It's been 9 months since we ordered and our kitchen is still unfinished. What's more interesting is that mechanics throw cigarette butts next to the house. I will never buy anything from Höffner again!

The staff are friendly and helpful. You just wait hours at the checkout.

If you are different, you will not be served, let alone advised. Salesman just stands next to you and gives you the feeling that you are just being watched and to make sure that you don't miss anything.

We bought a kitchen here. To say that the furniture store is expensive is, in my opinion, very short-sighted. Because there is something for every price range. We decided on a Nolte kitchen. The whole process was totally uncomplicated. The advisors were very competent (for us it was first Mr. Diener and then Mr. Meidrott), patient and polite. The appointment for the measurement was made quickly; the appointment took place in half an hour. Financing was also no problem and even 0% financing. We would buy there again and again and recommend this furniture store at any time!

A nice furniture store to recommend, lots of parking spaces and nice shopping 👍👍😉😉😀😀

Prices hardly affordable. Received a very similar product for 1/3 from a competitor. Although Höffner gave a 40% discount.

Never stood at a checkout for so long.

A great furniture store with fantastic customer service. We had problems with a device that had various defects shortly after purchase. The customer service was very friendly and replaced the device promptly without any ifs or buts.

We wanted to buy a couch and were given very unfriendly advice. Even during the second consultation, the employee was tight-lipped. In the end, we were still happy with the purchase of the couch!

We are absolutely thrilled with the Höffner customer service and the helpfulness and friendliness of the employees. After we explained our concerns to Ms. Carl, Mr. Taufmann, who is responsible for this area, took care of it and advised us. We decided to purchase based on the competent, expert advice. The financing employee, Ms. Preißler, was also very nice and helpful. Thank you very much for that. Höffner would be happy to come back.

We bought bathroom furniture 2 weeks ago (collect it ourselves), set it up, one door was broken or scratched, the vanity unit Paint damage! Then last week we drove back to Höffner to complain about the matter personally, we were traced from A to B and sent back to A? Nobody here feels responsible or has any idea how or where to complain! Photos taken of the damage, printed out, we were supposed to call on Monday, as the saying goes, useless telephone. There would be no one there who could give information, we now had to complain via email, take photos again, and now NOTHING, no calls, no written communication! Maybe customer service will read this and someone will feel called to take care of the matter. Thanks for nothing!!! Should I go to the store three times? I didn't win the lottery for my free time either

When we bought something they were super nice but when we picked it up two employees were sooo unfriendly. We came when the store opened and wanted to pick something up and everyone was annoyed with us and said yes, then they would work here if they were nicer and that they were understaffed. I've never experienced anything like how they treated us. You leave so much money in the store and then this

Well-stocked furniture store, but some are very expensive. The restaurant has good prices, but the products could be a little better. The currywurst was hard. The duck leg a bit tough.

Good products, good prices and once you find a consultant, we would also give you good advice.

Food okay, but expensive!! The service team at the information stand wasn't really helpful. They didn't have time for me because she was putting together a kitchen. I should please go somewhere else, they are not responsible for that. That's why I bought from Rieger. Within 10 minutes, two salespeople approached me.

I am so excited about this furniture store. Great sellers. Great atmosphere while eating. Great advice. Just beautiful.

Restaurant like in GDR times! On Friday 10/11/24 at noon Queue at the food counter, a "COOK", a cash register!! When we arrived at our place, our food was cold. Wasted money. Left the house and didn't feel like buying any more furniture. Go to Möbel Rieger next weekend.

The store is really big and I would think it would be great if there was a kind of path like at Ikea. Because of this large selection, we really had to search for the piece of furniture we liked. Otherwise there is something for everyone, I think. Simple to high quality.

Mr. Meidroth gave us excellent advice and also sets an exclamation mark internally with his friendliness and competence! Thank you

Super well located right on the highway! In addition to good quality furniture, super good lunch table better in furniture and food like IKEA! Only recommended

Unfortunately, restaurant opening times are not current online. Pointless detour 😬

I was there on Friday, October 4th, 2024. During the bridge day they forgot to staff the bathroom department. All the staff asked me to wait. After literally 30 MINUTES I left. I was probably spared from leaving a lot of money there. So maybe you ask in advance whether the department is staffed before you set off. I WILL NOT GO THERE AGAIN... There is no star from mor... Unfortunately I have to enter one, otherwise I can't post...

Unfortunately I didn't find the right one for us. The employees are very helpful and know their product range and know where to find something or what is on display.

Rude, incompetent and zero customer service. Never again!

Due to its location on the motorway, the furniture store is easy and quick to reach. The selection of furniture, decoration, home textiles and kitchen accessories is huge and there is something for every taste and in every price range. The advice and service were top. If you want something to eat and drink after buying your furniture, you're in good hands here. Ambience and food were very good.

As of September 29th - the dishwasher still doesn't work (exactly 100 days after the water damage)- details added at the end of the post! We are currently extremely disappointed with how we are currently being treated (customer service). We ordered a new kitchen at the beginning of the year, which was installed in mid-June. The kitchen planner was great, it gets 5 stars. The Kempfle kitchen itself also has 5 stars. During construction, the extractor hood was missing (we were informed about this in advance), a wall cupboard was broken, and the tap/mixer tap was also missing. Subsequent delivery and installation of these missing items 6 weeks later. And now to the actual fiasco. The builders did a sloppy job when connecting the dishwasher. When we first used it, water ran into the cupboard and onto the floor or under the laminate. After calling Höffner, a customer service manager came by 5 days later to assess the damage. He couldn't do much because he was alone and didn't remove the dishwasher. Ordered a new hose because part of it had broken off (was under the kitchen). Since there is now neither a tap nor a dishwasher, I asked for it to be done quickly - it was noted as urgent. We heard nothing for 14 days and went to Höffner in person. You should then send another email with the photos for the insurance. Didn't hear anything again for 14 days. We sent an email to Höffner with a deadline - again we didn't hear anything from Höffner. Called again and went there in person. Then I received an email from the insurance department saying that nothing had been done with our case because information was still missing, which the fitters provided on July 29th. (i.e. the date when the missing parts should be installed). The fitters came. Demonstration effect after the water was turned off for 6 weeks - everything is dry and the dishwasher works. Everyone is gone again. We use the dishwasher. Water in the closet and on the floor again. Höffner informed. Now the customer service manager is coming back next week. Mistakes can happen, we are all human. But the way customer service/customer service has treated us since the damage has left us speechless. We hope that something will finally happen. Current status September 29th. The dishwasher is still not usable, missing parts have not been delivered and installed. Customer service manager came on August 22nd. - he had no information about what happened on July 29th. was made. Great preparation for a repeat visit to customers where a lot has already gone wrong. It's also quick. On August 23rd New water connection installed, customer service for the dishwasher glhat on September 4th. replaced the hose. And nothing since then. I'm really at a loss for words!

Good day. Unfortunately there are difficulties again. Now to make an appointment. First the wrong cupboard was delivered to us. After a long wait we should be on October 1st. be home for delivery. There is no alternative offer. If we can't keep the appointment, it won't be again until 4-8 weeks - says Ms. Seidel from appointment scheduling. That can't be true. We expect a TIMELY appointment, please in week 40. Kind regards Heike and Thomas Köhler. --

Today we had a very friendly and competent kitchen consultant in Mr. Meidroth. Can only be recommended. Super!

On September 9th, 2024 around 2:15 p.m. there was only one cash register occupied, quite a long line of customers!! We had been standing there for over 10 minutes and it was very slow, as usual there was always some problem with the check! Now the following happened: a young lady came, everyone thought she was going to open a cash register, but no, she stood next to the first customer and the cashier hurried out of the cash register to the toilet that was in sight!! Of course it took a few minutes until she appeared again, and now she was standing but the customers are already up to the aisle through the stands!! We stood in 5th position and spent about 20 minutes to pay!! If that's normal, then... you ask yourself whether you were still in the right place!!

One of the worst services we have ever experienced. We bought a kitchen for >15k€. After 1 1/2 years the refrigerator breaks and we contact Höffner about the warranty and a replacement immediately. With 2 small children at home, we are literally lost without a refrigerator. We should contact the manufacturer and they tell us that a replacement can be made in 2 weeks at the earliest. The worst case scenario was that Höffner asked us when we asked for an interim replacement that we could pick it up ourselves in 5 days. The sales consultant wrote us an email when we asked whether you could speed up the exchange: "Well, there's nothing you can do about that." Amazon understands how customer service works, Höffner definitely doesn't - no wonder why online sales are continuously increasing and the shopping and department stores are thus driving themselves out of business. We won't leave a single cent more in this house.

Now, how do you want to value a furniture store these days? I think what counts is the overall package of beautiful and inexpensive furniture, a very friendly staff (I think it's great that someone with a speech impediment can work in service there!!!) and its own restaurant with an amazingly high quality. Everything just fits there. By the way, the advantages of a customer card are enormous...

I'm already disappointed! Everything has worked well so far, even if there were problems they were solved. But when you order something that needs to be assembled and then get it and it's not assembled, I think it's not so good. Service=0 especially when you have to wait another month until assembly 😳 and the old furniture has already been disposed of. You can only learn from mistakes. Customer service didn't care, but now we get the money back for the installation and take care of it ourselves. But very annoying when I think about what we spent there and how we were treated. But you have it for free.😡

I'm posting my experiences with the restaurant here because the management probably doesn't realize what's been going wrong there lately: I'm a regular guest. Unfortunately the quality has declined recently. Portions are smaller, or dishes are “out” at lunchtime. Currywurst sauce is dried and diluted with water in front of the guests. There's been a lot less choice in salads lately and unfortunately it's no longer fresh. I have to change my “I am” to “I was a guest” as long as the operator doesn't change here. Does the management at Höffner care about what happens there???? I hope not…..

Friendly, competent staff and good range.

Wide range, lots of parking spaces, good restaurant

We recently moved to Erfurt and wanted to set up a nice bathroom, so we went to Möbel Höffner. After good advice, we found and ordered bathroom furniture. The bathroom base cabinet was only available after a long delivery time. After 8 weeks he came and it wasn't the right one. We cannot be satisfied with the conversation with customer service and the employee's statement. Unfortunately we have to wait about 8 weeks again. Purchase contract number 7467668. Kind regards, Thomas Köhler

We had to look for an advisor and literally run after them

Large Höffner branch with the famously huge selection. In terms of price, everything can be found here in the middle segment. The gastronomy on the top floor is particularly noteworthy - the furnishings and concept are an experience in themselves.

Nice furniture store, really lots of selection. Staff are always there and help immediately. But I have to deduct one point for the lady in the bed linen department. This time too we left again when we got to the department. Actively called for help this time, then she said something briefly in annoyance and quickly left again. Sorry, but if you don't feel like doing the job, then look for something else. We then just left without buying anything in that department.

Rating applies to the restaurant only. Were in transit. Presentation was smart. The dry food and the salty fries were inedible.

Very competent and friendly advice. The very good impression is somewhat diminished by the indication of fantasy prices, from which customers then save 44%. These are probably realistic prices. Nice marketing trick!

Good shop, everything there. Parking spaces more than enough.

We were back in the furniture store last week and found what we were looking for again, very nice sales staff. Now we're just looking forward to the delivery because the same driver came the last two times and he was more than rude, the last time he was very cheeky. Of course we have to deal with this straight away The condition was that he did not want to come back, otherwise he would not be accepted.

A very nice furniture store, you can find almost everything for your home here.

50 km journey. Inviting architecture in the form of a huge gate. It should be a new bed. Up on the 2nd floor then disillusionment... graveyard quiet, a few customers, consultations at 1 or 2 tables. We look around. Wait, search an employee, wait, are put off, then we should please arrange a consultation appointment. After an hour we've had enough... Never again Höffner

Got my bedroom delivered and set up today!! Great service from the sales conversation with Ms. Herthel...the delivery and assembly team Mr. Weisse and Mr. Herzog were absolutely awesome!! Quick, careful construction in what felt like 30 degrees this morning!! Friendly gentlemen who fulfilled customer requests at short notice. All packaging taken...carefully screwed...Not a scratch...not a screw left...service is SOOO!!! Thank you very much, very happy again!!

Very good advice, pleasant atmosphere

Friendly and competent advice in the “lamp department” In the kitchen department, however, you might want to work on the sound a little. Nevertheless, I always enjoy going to Höffner.

I didn't have much time, I'll be back 👍

We chose and ordered a very expensive couch locally in February. The seller told us that the couch would be delivered very promptly (2 weeks). After two weeks we called to ask when we could expect delivery and were told that the couch wasn't there yet. Every time I asked about it over the phone, the delivery date was pushed back further, the customer service was very rude and unfriendly in every conversation, no apology, no nothing. Now (18 weeks later!!!!) the couch still hasn't been delivered. Never again!

Good offers, friendly, competent service and advice. My recommendation !

Tel. Hardly anyone can ever be reached. Three days and 84 calls, I couldn't even get anyone on the line.

Very nice kitchen consultant, professional and customer-oriented. He responded to all of my wishes and ideas. Kitchen is bought, so buying furniture is fun! Big praise!

Big compliments to the men from Team Box182! Competent, punctual and fast! Deliveries arrive in the apartment in no time and the furniture is assembled with the greatest care. 10/10 gladly again!

Except for the friendly and competent man in the lamp department, you get the feeling that the employees are bored and don't want to. They stand around and when you talk to them, they get annoyed. A pity .

We were more than POSITIVELY surprised by the service and expert advice regarding our bed purchase!!! Mr. Mark-Vincent Taufmann advised us in Erfurt on May 15, 2024. When we arrived, Mr. Taufmann was on his lunch break in the bed department and we were able to sweeten the short waiting time with coffee and tea in Höffner's "chef's hat" (we were given a voucher for this). With Mr. Taufmann we had very good, customer-oriented and technically competent bed advice. He took a lot of time to answer all of our questions and concerns in detail. We tested various beds, mattresses and concepts. Info: By our standards, we were in the furniture store for a very, very long time and, following the TOP advice, we concluded a purchase contract for a premium bed (several thousand euros - but quality has its price). The previous advice at another furniture store was not as good and nowhere near as detailed. If the delivery and assembly work in about 10 to 12 weeks, then everything will be PERFECT!!! Thank you. Bettina & Lars Schwerböke

Well, it's just a furniture store

A well-stocked, very modern furniture store with great offers

Not recommended at all!!!!!! Extremely long delivery times, then the couch comes and is broken, no one feels responsible for it, after a complaint only part of the new couch arrives and no one knows anything about it. Now you are put off because you get the other part of the couch 6 weeks later!!!

Great selection. Something for every budget. Friendly staff. Nice restaurant, cheap food.

Low price guarantee, always happy.

Super nice staff. A nice store, you can always find something.

It's a beautiful and nice place

Large selection and friendly service

Absolutely cruel. We look for a carpet online at Höffner. Found carpet. Availability says in stock in Erfurt. We're going there. No carpet available. We drive back home (120km together). We order the carpet online for collection from Höffner Erfurt. We receive an email a short time later. Item is ready for collection in Erfurt. We're going to Höffner. There is no carpet laid out for us. To make matters worse, the item is not even in stock and will not be available again for several weeks. No employee feels even remotely responsible for this or even wants to try to help us. We would have taken the carpet a size larger, but with a little concession from Höffner. There was no way to reach an agreement. So we drove 120km for free again. The store is so unacceptable. Just because you think that Finke is no longer a competitor, you can't let customers leave in such a disgusting way. I won't enter the store again.

Bought furniture, great staff took a lot of time, thank you for everything

We have received very good and friendly advice here several times. Gladly again and again

Fast unloading. I am posting a photo of the board with the goods receipt hours.

Friendly staff who don't run away when you're looking for something. 🙏 Thank you!

If the customer service wasn't so unfriendly, we would definitely have bought there again. Not like that.

Trespassing today at 7:00 am! We didn't order anything, the gentleman with the Möbel Höffner truck overcomes the property gate lock, gains access to our property and ends up standing on the terrace and banging on the patio door. When we come back to our house from walking the dog, the gentleman insults us, and later we discovered the intrusion. It's unbelievable to just gain access to private, locked property, we also have a bell on the fence!

Friendly staff. Very clean furniture store! We always enjoy going here.

Great advice, only the music is annoying, too loud, too bright, too boring.

Update: The complaint service is helpful and friendly! We were even given the promised appointment and the incidents were addressed internally, so it became clear that better service was required and expected in the store. The rating refers solely to the experience in the store. That leaves it at 1 out of 5 stars. The telephone complaint service is great and deserves 5 out of 5 stars. The inventory is also great and can be given top marks.

Big bigger, the selection is impressive. But think of something for everyone. Had something to pick up and used the day to have a look and we liked it, the food was also good

Intrusive employee in the bedroom department, after about 30 minutes and the repeated indication that we wouldn't be buying anything that day, she just got up and left. As she walked away she shouted “bye” and she was gone. Very strange encounter. Otherwise a good furniture store 👍🏻

Very friendly staff. Huge selection.

It was very interesting because Höffner doesn't exist in BW 👌👍👏 As a grandpa, there were a lot of nice things in the children's department 🤔🙄🫢😌 🤗😚😘

Vouchers awarded are linked to a hundred conditions. The staff can hardly explain the necessities themselves. Then you stand at the checkout and something else applies again. A mess in the house. 🤪 Unfortunately I have to buy it online 😔

Restaurant is a disaster, difference between restaurant brochure and reality is gigantic. Food is too expensive for the quality and the steak is more like the sole of a shoe.

Was at Höffner again. Unfortunately it's always a whole corner away. My purchase was even more disappointing. There was once again a promotion where you could buy something for 100 euros and get 50 euros back at the end. When I specifically asked what was really included, I was told that there were also kettles, toasters, etc. if there were certain signs on them. That's exactly what I did, ended up with a total of almost 160 euros and then they said no, you still have to buy goods for at least 45 euros to get this savings. The fact that someone says that and then gets a rude awakening at the checkout doesn't exactly leave me feeling positive. That's why I only give it 3 stars because something like this simply needs to be communicated better. And yes, there was something on the voucher, but I looked exactly at it and made sure I understood it correctly.

Was there quickly shortly before the end of the working day. Still a friendly saleswoman.

Large selection of high quality - plenty of time to be inspired, try things out and simply stroll around. Be sure to take the restaurant on the 3rd floor. Super nice staff, fresh food.

Even if the employees seemed a bit stressed. you were helpful.

Everything worked. I forgot to set it up, but it's still coming. 👍

If it's not too crowded, you can shop well

Great furniture store, if you can't find anything here, you're not looking for anything. Nice, helpful staff. The restaurant offers delicious meals for small and large appetites.

As always, nice furniture purchase

Very good advice in the bedroom area. Young man very friendly and professionally fit. Food was good too.

We were looking for small furniture and just experimentally tried out different sofas. We came across something that we liked. Ms. Werther-Löhn saw us and understood our wishes exactly and gave us great advice. With her expertise, she was able to give us the decision-making confidence that we needed. We are really looking forward to the new sofa and will be happy to come back when we are looking for something again! Thank you very much Ms. Werther-Löhn!😊

Bought 4 dining room chairs and a dining room table last Saturday. For me, Höffner has the best selection, fair prices and great quality. I haven't been disappointed once in the last 10 years.

Very nice furniture store just outside Erfurt. The customer advisors are very friendly and professional. We found the chairs we wanted after a short time and were able to take them with us straight away. Gladly again. Highly Recommended.

Huge selection, everything clean and good advice

Always the first point of contact for us when we are looking for something in the furniture or kitchen and home accessories sector. This time too we found what we were looking for.

An above average department store

Thanks to your salesman Mr. Henke, we had a great shopping experience. Great advice and great offer. Looking forward to our new furniture.

Wir haben ein Boxspringbett gesucht und zahlreiche Betten getestet. Frau Pietsch von der Bettenabteilung bei Möbel Höffner hat uns mit ihrer super guten Beratung, mit viel Geduld und ihrer freundlichen Art geholfen, das richtige Bett für uns zu finden. Wir können Frau Pietsch als sehr kompetente Kundenberaterin gerne weiter empfehlen. Vielen herzlichen Dank nochmals.

Für mich das schönste Möbelhaus

Heute wollte ich unseren defekten Deckenfluter in der Lampenabteilung reklamieren. Vermutet wurde von der Mitarbeiterin und ihren zwei Kollegen ein defektes Netzteil. Sehr zu meiner Freude "zauberte " sie ein Netzteil hervor und ich konnte das Möbelhaus mit einer funktionierenden Lampe wieder verlassen. Vielen Dank für Ihre unkomplizierte und unbürokratische Hilfe!

Leider immernoch keine Ladesäulen für E Autos. Dann doch lieber zu anderen Anbietern - die sind Zeitgemäß ausgestattet.