McDonald's in Viersen

I have always been satisfied so far-

The McDonald's in Viersen is the most disgusting and incompetent McDonald's I've ever ordered food from. With every order, something is always made wrong or forgotten. The fries are always completely inedible, wobbly and cold, sometimes even raw. Plus, you wait forever for your order, even when there are enough employees on duty. However, they seem pretty overwhelmed most of the time. Therefore, not a good rating.

It's always cold in the store. They really don't have it in them with the air conditioning.

An absolute nightmare. The food isn't included in this review because it's just standard fare at McDonald's. It was shocking how the employees shouted at each other, so loudly that you could almost hear them outside. Disagreements and conflicts can arise at any time, but they should be resolved professionally and definitely not like this.

Always full. Untidy Unorganized

The fries were white, soggy, cold, and inedible. The hamburgers/cheeseburgers were cold and also inedible. If children don't like their meal, then the poor quality speaks for itself. We'll never see this restaurant again. Unfortunately, we have to give it one star.

Fast food has taken on a whole new dimension. I placed an order at a vending machine, then had to wait 32 minutes for it to be picked up. The orders were a mess; the staff had no control. If an order was "Abholbereit," the receipt was printed, but you still had to wait 20 minutes. Parking is a nightmare. My advice: go to another location if you really want fast service.

At least a 30-minute wait for a portion of chicken nuggets. The staff is completely lost with the orders.

Recently, the worst McDonald's in the area, if not in all of North Rhine-Westphalia. An army of employees runs around behind the counter; there's little to moderately busy, yet the wait for your food here is just as long as in a restaurant. Usually up to 30 minutes. The control panel for checking whether the food is still being prepared or ready isn't used as intended by McDonald's; instead, people with an "accent" call out a number in a very faint voice. You order a milkshake, but you don't get a straw. Something's almost always missing from your order. The fries look like corpses, they're so pale and raw, it's a disaster! If I order a milkshake, please give me a straw, damn it! So either the people working here just don't give a damn, or it's urgently time for a change in management. I've witnessed the scene described above at least three times in the four weeks I've been here.

Waited 20 minutes for a cup of coffee, and still didn't get any because they lost the receipt. Nothing was going on there, just the manager joking with others. And no apology.

It's just a McDonald's. But with the worst service and atmosphere I've ever experienced. Orders arrive incomplete, unfriendly staff, and the charm and noise of a train station lobby. I'd rather drive an extra 10 minutes.

What a place, what a place. The last time I was in Mönchengladbach I experienced such incompetent employees. I can only recommend that you improve your staff. Fast food can be done differently. I've been standing at your counter for 25 minutes for a few nuggets and a couple of burgers. Incompetence has a name: McDonald's.

We waited 30 minutes for two shakes and nuggets. The shakes sat for almost 15 minutes before we got them... The staff were completely overwhelmed... It wasn't busy, and yet we still had to wait a long time. Other customers left without their orders... This has nothing to do with fast food.

We placed an order online. When I arrived, I had to wait a long time for my food. The parking lot is truly a disaster in Viersen. The staff at the windows are unfriendly. Received the food, and as always, something was missing. Received what was missing, went home. I live about 5 minutes away, just a side note. When I got home, I unpacked. I was about to repack the burger and bring it back. I have no idea what the employees' motivation is, but for a fast-food restaurant, it's a real no-go in Viersen. I had to put the lettuce and cheese on the burger myself; there was practically no sauce. Every burger was put together absolutely poorly. It doesn't slide off by itself. The salad was very lazily cut 🤣🤣🤣🤣 It's truly a disaster in Viersen, I'd prefer minus 10 stars.

The cleanliness is simply disgusting!!! and the staff is unfriendly!!! Again and again!! I will never go to this store again!!! Whatever happened to McDonald's? No words!!!

If I don't check the order then I will be bitterly disappointed.

Food is just McS... if the burger is messy, that's just how it is. I think that happens in all branches. In itself, McS is always quite good if you want a quick bite and are simply in the mood for fast food. Sure, there's some dirty food somewhere, but it still tastes great. But that's exactly where the catch lies with the Viersen branch. In four out of five cases, you simply can't call it "quick" or "fast" food anymore. The place may be empty, full,... whatever, but the service still manages to make even the smallest orders take an unusually long time. This can lead to a wait of 15 minutes for a single McSunday, for example. In comparison, it's much faster at the Düsseldorf locations, every time. But you also notice when the shift manager in Viersen has to put pressure on them, because the orders just aren't going out, even though there seem to be eight people behind the counter, but only three orders are open. It's also very common for things to be forgotten with moderate to large orders. However, as soon as you get in touch, you'll receive the product promptly.

We ordered an iced latte. It was coffee slush with ice. It had nothing to do with an iced latte. The fries were ice cold and unsalted. There were no toys in the Happy Meal either. The team leader was very unfriendly. He complained loudly to his colleagues in front of the customers.

Bad service waited 15 minutes to pay Cold food Not good staff behavior Dirty place

A huge compliment and thank you to team leader Melina! A very empathetic and friendly employee who takes great care of safety and all customers!

You get what you're used to - sometimes long waits at the drive-thru. *Update - corrected from 4 stars to 2! The drive-thru has been a complete disaster for 1.5 years now! 8 out of 10 orders are incorrect! And as a new "highlight" (which actually made me change my old review) - it's not even enough to count the "pieces" in the car anymore...this time even a burger IN the packaging was incorrect! Am I supposed to open everything in the car? Maybe try again if there are special requests? Additionally, I was once charged twice when paying cashless. They didn't believe me that my PayPal payment had been processed (even though I showed proof on my phone), so I paid again by card, only to "of course" see everything confirmed online three days later that PayPal had also been charged. I then had to spend almost three weeks struggling with various support teams until I got my money back...in the end, thanks in part to the "drive-thru".

I had a really good experience at this McDonald’s. The service was quick, the staff were efficient, and my order was ready faster than expected. Everything I received was hot, fresh, and tasted just as it should. It’s always nice when fast food actually feels fresh and not like it’s been sitting around. The location was clean and well-maintained, which definitely made the overall experience more enjoyable. I also appreciated that the ordering process — whether at the counter or via the kiosk — was simple and smooth. One small suggestion I have is regarding the food options. It would be amazing if McDonald’s could offer a halal alternative to bacon for people who don’t eat pork for religious or dietary reasons. For example, using halal turkey bacon or beef bacon would be a great option in sandwiches like the McMuffin or burgers that normally come with bacon. This small change would make McDonald’s more inclusive and allow more people to enjoy the full range of menu items without compromise. Overall, it was a great visit, and I would definitely come back. But adding halal bacon options would take it to the next level.

The store is terrible. A disaster!

We drove into the drive thru and an Indian employee refused to make the wrap without salad. She could have just said in the kitchen without salad. My Royal TS came with onions even though I said no onions. The wrap was cold, the fries were too salty and the fries were also put upside down in the bag so that you could collect the fries before eating. The employee was also very unfriendly.

We wanted to try MC again, but unfortunately it was a total flop for 75 euros. The food was cold and the chicken burger was raw, which is not acceptable. For me, MC in Viersen is definitely dead. If the chicken is not cooked through, the friendship ends with me.

Waiting for 40 minutes for food, not a large order

The food here is really delicious but you have to wait a really long time. I'm currently waiting and I still don't have my food 🥲

The worst first. - Experienced several times: "Which one is zero?" "Ah, sorry, I don't know, I forgot." Great for diabetics. - Wet wipes and no sign. If only it were at least dry enough that you could walk, I thought it was really funny today to slide with crutches. - The store is so overwhelmed with orders when it gets busy that things often arrive at the wrong place at three corners and are cold anyway. At least you've only waited 30 minutes (fast food...) Exchanges or replacements do work, but you have to overcome the passive defense called the language barrier, because German often doesn't get you very far. (No offense, but if I notice someone wants something from me, I'll call my colleague who might help out for a bit.) Positive: Most bulbs work, almost even most of them in one color. (Please don't ask about the bathroom, I don't want to talk about it.)

The reviews show how bad the place is! The owner doesn't care, otherwise he'd take action. The employees are overwhelmed, and something's always missing. If I were the owner, I'd turn everything upside down! Hopefully, a Burger King will open in Viersen; everything is better than this place. The McKinneys in Holland are much better.

Only incompetent people work there, and something's always missing. No matter what time of day, sometimes the fries are missing, then the Happy Meal toys, the wrong drink, etc.

Great meatball factory! The parking lot in front: a nightmare if your car is longer than 4 meters 🥶

This McDonald's doesn't even deserve 1* this should be -100000* It looks like it survived WW2, but barely! I've been there 3 times and it always looks disgusting, It's not because I went there on a particularly apocalyptic day, apparently it's just normal! The floor is disgusting, extremely dirty! The tables look like they have never seen a cleaning product or a little cloth! Clients are clearly to blame also, not only the staff. It looks like wild animals took over the place. Why is it that people are not picking their tray and putting the trash in the trash??? Why is food all over the tables and on the floor??? Never in my 34 years of life I have seen such disguntig McDonald's, I can only wonder how the kitchens are. 3 times I've been there and there is only 1 person cleaning the room and always super slow! The staff is also so slow to prepare the food that we start to wonder if they forgot our order or if we ever actually ordered our food. They also do mistakes with the orders. Why decor is so different from all other McDonald's? Usually there is a standard. Honestly it bothers me because it makes the restaurant look dirty (which it already is because of the disgusting clients) with those graffitis on the walls and metal stuff for decor, what the hell is this? Is this a post apocalypse decor? Post-war?? I don't get it And it is the only McDonald's in this town. How can I make an official complain to the McDonald's? I can't believe that this restaurant is something they would like to show serve people!

Service 0 30-minute wait for a coffee. And it's cold, too. A meeting place for those who can't do anything, whether inside or in the drive-up. Applause.

Staff sometimes forget that a car is waiting outside for the order while other cars get their order.

You order 3 burgers, but only get 2. Otherwise everything is tip top

I went there today and picked up my order. Unfortunately, when I got home, I discovered that a Big Mac tasted like cleaning products! That's completely unacceptable. After a phone call, an employee said, "That can't be right." I would have loved to drive there and give her the food so that this would-be employee would have puked too. The veterinary office should conduct an inspection here.

Waiting times are far too long and then the food is cold. Tables dirty.

By far the worst McDonald's I've ever been to, workers have no hygiene, grab their hair while handling food, ordering takes 30 years and somehow they manage to make it cold. Not recommended, please just drive to the next town to another McDonald's or eat something else

**Caution, cold surprise and long waiting time!** 😠 Today my visit to McDonald's in Viersen was an absolute disappointment. After a whopping 20 minutes of waiting, I received my burger and chicken nuggets - both were ice cold! 🥶 The burger was not only cold, but also carelessly prepared. The cheese was hard, the patty was dry and the sauce was sparsely spread. The chicken nuggets were also cold and tasted like they had been sitting for a while. For this quality and the long waiting time, the price is absolutely outrageous. I'm really upset and will avoid this McDonald's in the future. **Bottom line:** Long wait, ice cold food and overall a very disappointing experience. Not recommended! 👎

The food was like any other McDonalds but there was spilled water, dirty tables, and dirty toilets

Two double cheeseburgers worth 7.98 were missing from my order. How can something like this happen? My number also disappeared from the screen even though it was neither edited nor finished. Same question. I can live with the fact that the quality of the food isn't the best, but being bombarded in both content and customer service, including the lack of paper towels, is a whole new level, even for a McDonald's branch *The drinks are crap too. My Fanta tastes like mineral water, the Cola tastes like nothing. Is that even possible? Four drunk people here and f. McDonald's can't even begin to get this under control.

What I didn't like here, no gloves. Then something was missing from the order and cheeseburger was put in instead of 2 hamburgers.

Whenever I get something there, something is missing. And today the food didn't taste good at all. I'm so disappointed 😞

Rancid, disgusting and the employees are miserable. In short, you can't expect this store from anyone.

No . Food lukewarm although on site. Staff unfriendly.

Just disgusting again I ordered again around 4 o'clock this night not long ago... remember the number 190... my coffee was without milk and no cream you charged 60 cents extra.. then I ask myself why 2x cold disgusting fries... even though I ordered fries and these curly with sour cream I have the dip so now this curly... but charge almost 4 euros or so for it actually a clear case of fraud but what the heck last time been …

What can you say, people work there who constantly forget something. No order is complete.

I drove through the MC drive and ordered a chocolate frappe. I drank it and at the end I saw there was a hair in it. I know that something like this can happen, but I have emetophobia and am extremely triggered and now I feel really sick and panic.

Cheated 6 times this year. Paid over €30 and half of the food wasn't in the bag that was brought to our car... This is slowly becoming a problem at the Viersen branch. And every evening between 6:30 p.m. and 7:00 p.m....

Long waiting times under 30 minutes are not possible

Actually everything was good, good food, nice decor, just long waiting times. Had to wait 50 minutes for my order. That's why the service is 3 stars and that's why I only give it 4 out of 5 stars.

You can't go there anymore, you can't eat the fries, burgers are getting smaller but at the same time more expensive

Not recommended at all, I have no idea whether they are always so overwhelmed. Burgers were wrong and not packaged properly, everything was carelessly thrown open and cold... Please change The tables were clean

The water is too cold, otherwise great

Got there at 12:05, ordered 2 McFlurries and a cheeseburger. The colleague at the drive-in wanted to sell me an apple turnover and then I had to pay even more money for the ice cream I actually ordered. Of course there was no chocolate sauce in it and my colleague was simply stressed. I didn't think it was ok, it should be clarified. Soon I might get an apple turnover if he asks again. God bless you

Waited almost 40 minutes for my order. The wrong toy was packed for the little one. When I brought it up, no one was willing to help me. Instead, we got the anger and bad mood of the employees and when we unpacked the food at home, a big fat booger fell out of the burger. It's time to inform the health department again. Classic McDonald's experience.

Chaotischer Ablauf hinter der Theke, Unhöflich und frech , schlechte Zubereitung der Produkte.Man wartet teilweise über 20 Minuten auf sein Essen

Was eating there today and unfortunately I have to say really disappointing. The food just tasted bad - the fries were soggy and cold, the burger was thrown together completely carelessly and the meat was dry. I really expected more, especially because McDonald's is otherwise at least consistent. But this was really underground. Won't be coming back anytime soon.

I went to McDonald’s Viersen and it was really a disaster. First I had to wait 30 minutes for my food. When I asked politely, I was simply brushed off with “Yes, the others are waiting too.” – as if that were an excuse. Then it turns out: My order wasn't taken at all! Suddenly wide eyes, an apology and they make my food. Well, it can happen, I thought. But then comes the next hammer: I open my burger – a McSmart Menu – and the thing just looked wild. Like someone dropped it three times and slapped it back together. The taste was just as disappointing. The employees there are simply overwhelmed and incompetent. Nobody has control of the store, it's total chaos. Honestly? This store should just stay closed.

Absolutely dirty, I always found the McDonald's in Viersen to be clean. But at the moment the place is really dirty. All the tables were dirty, the floor had rubbish everywhere, leftover food, everything outside was dirty and there was no need to talk about the toilets The staff doesn't know what working means. Everything is empty at the checkout and they can't get an order of €15 right without something missing. And all the time!

Is it my own fault for going there...

A few years ago my rating would have been much better. I was there on Friday and waited at least half an hour for my order with several other people. At some point a woman complained that she still had an appointment and that she couldn't have to wait that long for fast food. I agree, it's not called fast food for nothing! I now experience the staff as completely overwhelmed. They need more time for a short break or something, you can't ignore the constant stress. Or more staff. Something urgently needs to be changed, otherwise the store won't be there for much longer. I think the fact that it is still so busy is probably due to its location. It can't be the service! And the toilets are a mess. There aren't even these disposable towels, just this bacilli sprayer from a hairdryer. And the toilets themselves look like they desperately need at least a full bottle of Sagrotan per bowl. My advice: avoid this juice shop, it used to be good! At least the cheeseburgers taste good.

The drive-in is an imposition. How can you put someone there who doesn't speak German? This makes ordering extremely difficult.

It took too long for many people and there were too many employees arguing. I had to wait 20 minutes to pay

This one Mr. Fly shat in my burger, overall great experience

That’s a joke. I was waiting for food 30 minutes.

Fast food was once upon a time!

Food made in less than 5 minutes, obviously very tasty and lots of toppings.

What do you want to say about that? Unfriendly staff. Then the burgers, which only look good in the photo. The reality looks different. Then the burgers were cold. Better to Burger King

I used the delivery service from McDonald's.. apart from the fact that the food arrived more than 1.5 hours late, it was of course also cold.. on top of that, the driver became violent when it was pointed out to him that the food was cold.. I've never experienced anything like that before.. he kicked our front door.. I was about to call the police.. something so anti-social.. I will never order from you via Lieferando again..

The slowest and most disorganized McDonald's you will find in the entire EU. The two employees have been looking into two bags that are standing in front of them for 20 minutes without shaking hands. Even though it was very empty, we waited over 20 minutes for our fast food order. *Waiting time now 30 minutes...

If you like fast food, this is the place for you

Never waited so long at McDonald's

I'm sorry, but this McDonald's is by far the worst I know. Unfortunately, despite regular disappointments, I keep coming back because I think it's getting better, but no... The worst thing is that you regularly pay for something that you don't have in your pocket later, just because you are too good-natured and don't control it. Forgot a product each of the last three times. And that with only 3-4 products ordered. How can that be? Is that a scam? Under stress I can totally understand it, but I've stood alone at the counter and still didn't get enough. I don't really want to tell you about the waiting times (I was standing there for 30+ minutes).

Unfortunately I now have to wait 30 minutes for the food. 2 happy meals and what an adult. This is not acceptable. Too few employees.

Over 20min. Waited for food during my half hour break. Restaurant would have been quicker. Service 0 points!

Unfortunately not so good...despite repeated reminders about Cola Zero, I got a normal Cola. Noticed in good time, as it is very dangerous as a diabetic.

I ordered via the app to pick up. No. ML32. Then you finally get home and realize that the cheeseburger is missing. It's very annoying and not the first time that something is missing.

I do not recommend buying anything at this McDonald's. Hopeless service. I did not receive half of my order. Orders are deliberately packed in sealed bags so as not to check the contents

Fly is by far the best Megges employee. Love everything about your store. Please keep it up

Fast food restaurant? A joke, waiting times of over 30 minutes despite pre-ordering, unfriendly staff, never ever again!!!!!

If I could, I would like to give 0 stars, but unfortunately that's not possible. I arrive at McDonalds after work for the second time and am looking forward to breakfast until 10:30! Is offered. I'm at the McDrive at 10:25 with an online order code. I'm put off at the counter and kept waiting. After waiting 4 minutes, another gentleman came to the phone at the McDrive counter. So I repeat to him at 10:29 that I would like to pick up my online order code. He made me wait again and finally got the message at 10:34, I'm sorry but breakfasts are only made until 10:30. I was so angry that I went into the store. I then spoke to the manager who could only apologize. I think it's OK if you stop offering breakfast at 10:30. But when I stand at the counter at 10:25 and have to wait for two employees to then tell me, I'm sorry, they're too late. Which is absolutely not true and then I'm left standing there like it was my fault.

The staff is friendly and very attentive. I had forgotten a children's book when I ordered a large item, but a friendly waitress brought it to me. My nephew would have been not amused. I'll be back!! 😃

Quick and easy with MACDrive. But...1 point less because the toppings and ketchup were in the paper and not on the hamburgers. Too bad. Especially if you want to eat in the car and you don't have a napkin with you. As a sales representative, I prefer to drive to the nearest MAC😉😇

Typically McDonald's, they don't get anything sorted here, at least late in the evening. Order not complete or complete order lost in the system.

Dirty. Packaging was already lying around in the parking lot. In the restaurant, most of the tables were still full of garbage or had leftover food or puddles of drinks on them. There are also leftover food and packaging lying around on the floor everywhere. The service person was nice but somehow not very clear about it. The food was as usual, what can you say? Delicious cardboard. The fries were good. The rest, well. We won't go here again. It's also way too expensive.

Restaurant was very dirty. Shame

Cleanliness, hygiene and the staff are all okay. The ordering system is more or less successful if there are no glitches.

Sunday evening, around 9:30 p.m. - 10:00 p.m., at least 4 employees and no one was able to clear away 2 tables full of trash (didn't happen before I arrived until after I left) and the "unloading truck" was FULL and the store wasn't even overcrowded !! Aside from the trash-filled parking lot, I know I won't set foot in there again.

Totally dirty store. Everything greasy and dirty. Toilets worse than any highway parking lot. Great attention should be paid to hygiene and improvements should be made here.

yes bro it takes so long, like give me food huh??

Food cold, often wrong or something is missing, waiting time usually 45 minutes. The staff is overwhelmed, they have no system, not nice and friendly!

Very slowly, please more staff otherwise it won't work. 12/24 Waited 10-15 minutes in the Mc drive at 1:20 p.m. with no cars in front of me

Staff overwhelmed at MC Drive don't understand a word I'm saying, I can't go here anymore

I was there today, December 21st at 6:30 p.m. to order 2 happy meals for my children. But I quickly discovered that for the most part there were only employees there who couldn't really speak German well and the hygiene was a complete disaster. Since when has it become normal to touch everything without gloves? I was able to observe my children's fancy nuggets just like that. An employee without gloves during both preparation and packaging. People touch their hair and touch their faces. This is unsavory. Just like that, the floor is filled with fries and fancy nuggets. Fries are distributed on the counter in front of the drinks machine. The coffee machine was dirty, there were boxes and trash everywhere in the work area. And the cherry on top of it all. A customer's mec flurry had something in it that didn't belong there. Sorry, but it doesn't work that way. What's wrong with this branch? I have never experienced anything as dirty as today and as unhygienic as the work there today. If there had been a hygiene check you would have had a huge problem now.

What happened to mecces? The shop is disgustingly dirty, the floor is sticky, and there are old tablets lying around on the tables. The place stinks and there are homeless people sleeping there... My food came after 35 minutes, the burgers were cold and everything was just disgusting.. The health department should close this thing down.

Poorly prepared food that has NOTHING to do with the advertising promises. EVEN BAD SERVICE that didn't even deserve 1 star. Slow, unfriendly... Etc. What can I say? Quality assurance should take action internally!!!!!

Drive in doesn't work at all, I wouldn't even give it one star, spent 30 minutes in line at the drive and ended up driving home without food!! Nobody answered at the drive-in counter, I drove on and then wanted to order at the window, since unfortunately nobody answered after calling several times, according to the employee, this is not possible (also cheekily claims that he had answered), So I went home without eating but with a lot of anger in my stomach! Was the last time, i.e

Preferably 0 stars. On the one hand, something is always forgotten and on the other hand, the citizens were cold. The fries were baked several times, you could totally taste it and look at it (totally dark) and some of them were wobbly and inedible. If you call them and tell them, you'll first be told that this can't be the case and that we'll get the forgotten items refunded on your next order. I've never heard of something so crazy that you should leave your name and get it refunded on your next order . In addition, the lady was very rude on the phone, when we told her that we had ordered on site and would like to have the items replaced, she was extremely rude and quite "bitchy". This is not the first time something like this has happened at McDonald's Viersen, there are other stories too. Maybe you should look into increasing the number of staff or, if there are fewer people working there, hiring people who know what's going on and can also satisfy customers. I don't see much hope that this McDonald's will last much longer.

Unfortunately, customer-unfriendly - when the restaurant opened, it was more important to the manager that the timing wasn't running. The restaurant opened late. It took 5 minutes before you could place the order. And in the morning in a fast restaurant you expect a quick coffee at 7 a.m. but thank you McDonald's Viersen, customer satisfaction is less important than time measurement. Which you yourself now take to 10 minutes in an empty restaurant. Thank you