McDonald's in Marl

Truly the worst McDonald's I've ever experienced!!! Often you can't order and when you do it takes forever (2 hours is nothing unusual). It's incomprehensible how someone can't get something like this under control for years. Apparently the management simply doesn't care. Never again!!!

It took longer but the employees were nice and mentioned in advance that it would take a little longer.

Super slow and not pretty. Staff is stressed and has no idea. The fries are cold. We were there 10 times. YOU ALWAYS HAVE TO WAIT FOR A LONG TIME! TERRIBLE STORE!!!

Very disorganized, very dirty (garbage, leftover food everywhere and the floor sticks!) and very long waiting times. I'm surprised that McDonald's headquarters doesn't intervene with these long-standing conditions and reviews?!

After the family voted democratically on where we wanted to get something to eat on a very harmonious Sunday, the final result of the election was unfortunately this fast food chain. Since there were several of us, the order (6 x menu + individual burgers) was in the higher final total range, unfortunately there was once again a difference between ordering and receiving the goods. A fries and a burger were missing. After a successful call saying I was already on my way to you, the friendly employee said it wouldn't be a problem and apologized for what had happened. So far so good....... Now this branch has shown why it is wrongly called fast food. I spoke up and asked for the missing food as well as an additional menu (which I immediately paid in cash) because a friend happened to come by at home when I was leaving and also felt a little hungry. The employee put the fries and the burger on the counter very quickly, She ignored my hint about the menu to expect. After about 40 minutes!!!! My order number was then called (the fries and the burger were always on the counter and the drivers checked every now and then to see if they were still part of your order...). I insisted on new dishes and got a second one for free. After 1 hour I was home, everyone had eaten, our friend had already left and I warmed up my food in the microwave..... THANK YOU SO MUCH McDonalds for that "Great" end to a harmonious Sunday If I'm going to McDonald's then I'm now going to another city as a Marler!

So today I was at the drive in with my son. I ordered a Happy Meal and redeemed my reward (large fries). If you want to redeem your points there I really want gold...NOT! Because you don't get the bonus and the points are still deducted. When I asked why that was the case and you didn't get the fries, they said, "That's right, bye..." I stopped and wanted to know what that was about? I then got a small fry (600 reward points were deducted for a large fry!) and she said "There's what you want, bye!!!" But so cheeky and everything was cold and the cheeseburger in the Happy Meal looked like it had been served during an earthquake and thrown against the wall beforehand. It doesn't work at all. The woman also got the code from me specifically for the reward and she accepted it correctly and repeated it on the intercom. It's just a reminder in case something goes wrong with you and you don't get your rewards but the points are still gone .. that's great... and great. Not.

I don't feel like waiting for over an hour. If I had ordered pizza then I wouldn't have starved ☹️

I was few time there and I always wait ages to eat anything. And mcdrive. If infront of you wait two cars that mean you are 3rd and you will wait 30min

Waited 2 hours for an order even though the store was empty, a colleague who had been there shortly before told me while I was still waiting.

Once again we got cold food and waited over 30 minutes for the food when asked. My daughter was made to feel stupid. Sadly, we'd rather go somewhere else now

Absolute disaster! Waiting time at the drive in counter 49 minutes and nothing going on. Not for the first time. Has nothing to do with fast food anymore!

It's unbelievable how long you wait there at the drive!!!! Half an hour is clearly too long for McDonald’s!!!!!!!! It wasn't even full! So you should close the drive!! Makes no sense in Marl!

Was there on Saturday with my wife and child! Unfortunately not particularly clean tables/chairs etc... Was there last time😕

Unbelievable. After 10 minutes still no order at the drive in!!!

The meat & bread are very dry & the meat tastes so bitter, we'll never go there again

Nice employees and reliable conditions. Thanks for the service.

Wow, finally a McDonald's that's fun. McDrive top service great mood horny at 8.45 p.m. the man should be promoted. I know how stressful it can be, but he still exudes a good mood Thank you, good luck

I ordered today at 9:50 p.m., quite late but orders are accepted until 10 p.m. I myself was just home from work. A very unfriendly and unmotivated delivery person came with the order and asked me why I was ordering so late. That doesn't work at all! If you don't want orders that late, you only have to accept orders at Lieferando until 9 p.m. or 9:30 p.m. This is a customer-facing job and if you don't have the ability to be nice (I would have understood if I had been unfriendly, but I wouldn't dream of being unfriendly to a delivery person unless he comes to me stupid) then maybe you should do another job. It's an absolute disgrace to treat customers like this, but unfortunately this is not an isolated case at this McDonald's. You should definitely avoid this branch.

2 cars in front of us...hardly any people in the store...waiting for what felt like an hour...just plain outrageous. The times before were the same... That was the last time here.

I don't know how this store can still run. Standing in front of the shop at 11:30 p.m. I was told that it was closed indoors. Then I had to go to the drive in, all well and good, only I stood there again for 30 minutes and my food was completely cold. Worst McDonald's in the Recklinghausen district! Incompetent and unfriendly employees. Do yourself a favor and close the store

Very long waiting times regardless of the number of guests or length at McDrive. Inside it looks a bit like a warehouse due to the numerous Lieferando backpacks lying on the floor. Food at McDrive is often cold.

We just wanted to eat ice cream, the woman who was working on November 6th, 2024 was really grumpy and wanted to call the police because we were laughing??!! The next day we all have a terrible stomach ache because of the ice cream! It would be a case for the health department.

Waiting time 30min+ food cold, ice cream melted and order incorrect

Once I was there and took my order, only the employee came back, this is definitely your elephant order... Very disrespectful employees that work there.

It's taking far too long we waited over 47 minutes

It feels like it takes 20 years to get your order. No matter whether you just order ice cream or a menu. A waiting time of 20 minutes is pre-programmed.

Our order was placed at the drive-thru. Unfortunately, like two customers before us, we had to wait a relatively long time; a burger was forgotten and another burger looked as if it had been taken on a rollercoaster ride. Unfortunately, not for the first time... Due to the manageable number of customers in the restaurant and drive-in, there was not a heavy rush. The service can therefore still be expanded.

We are now very satisfied, both with delivery (via Lieferando or Uber Eats) and with local pickup, although I would always pick up/order from the restaurant as it takes longer at McDrive. Eating on site is also relatively uncomfortable, as it is also very cold in the restaurant on cold days. Deliveries have always been quick and the food was warm and tasted good. We also usually pre-order via the app and pick it up at the restaurant.

So if you like cold and thrown away food, this is definitely the right place for you, as is the very bad, ignorant staff!

We were there at 12:10 a.m. today and wanted to go in. It was just the drive open, it was finally our turn at 12:49. The burgers and fries were cold and there were no napkins in the bag and some mayo was missing.. Naaaja

Typical McDonalds. Burgers are good, as are fries. You can't go wrong with drinks. Ice cream tastes good too. It's a fast food shop, you shouldn't forget that. The employees are like 50/50. Some are super friendly, some you don't understand and some aren't really nice. Ambience is also ok. Unfortunately it's not the most modern, but we still enjoy going there again and again.

At 11:20 and the employees with short hair tell us no!!! You have to eat outside. And in Google it says Open until 12 p.m. Very antipathetic and it's not the first time that these employees are always antipathetic, and fries are given directly in the hand and not even on the tute.

+20 minutes waiting time when ordering is normal here... so much for fast food 😂

Slow and unfriendly We waited almost 20 minutes for 2 coffees in an almost empty restaurant... it was only prepared when we asked...

Food is prepared without gloves. Employees eat fries or nuggets while they prepare the order and of course do not wash their hands after mouth contact. Better go to another branch

Extremely long waiting times in the drive-in without any indication from the employee that you should wait a short time. There's just nothing - absolute silence. Why doesn't it work in other branches here?

The employees can't handle the orders, often mix things up, or something is missing... Everything can work better!

The shop in Marl is not clean and the dirty Lieferando bags are also in the room where guests eat. I don't think that works at all.

So I gave up at McDrive after half an hour. Employees are characterized by slowness and incompetence.

If you could give minus stars then it would be minus 5. It's a real crappy cold food that tastes bad and you had to wait 15 minutes

Waited 30 minutes at McDrive for your turn and then you didn't even get the full order. Sorry guys, all orders inside were processed straight away and outside you wait and then you don't even get the entire order. You know stress at work. But that's under the sun. The worst McDonald's I've ever been to. At least the nuggets were warm. I can't rate the cheeseburger because I paid for it but didn't get it. Juice shop...

It's not possible to get something to eat on a Sunday in Marl. We had 3 cars in front of mc drive.. By the time we were able to place our order, the first 10 minutes... Then we had to wait another 12 minutes for food.. What happens when the store is full?! Unfortunately this isn't the first time this has happened... Never seen such a poorly run McDonald's... Other stores can do it too... Why not in Marl?!

The most unfriendly staff from McDonald in the world! Really unfriendly service. I have been to many many places. BAD BAD BAD°°!!!!!!!!¡

After 1.5 hours of waiting there is still no delivery and no one answers the phone, I'm really disappointed

Poorly organized regardless of whether it's a mc drive or at the counter Even after 5 years nothing has changed. Totally bad store. Mc drive is always open with only one window. Everything takes forever. Incredibly bad management. The fish always stinks at the head.

Very bad shop and bad employees, waiting times that are far too long and the Lieferando employees help spontaneously and unhygienically in the kitchen

Unbelievable, what is going on? We stood and waited in Mc Drive for 55 minutes, there were "only" 3 cars in front of us. There wasn't a friendly word from the employee, the Cola cup was touched by the mouthpiece with the flat of his hand, and when the food was handed into the car there was only one "here" from the employee. The burgers were no longer properly in the paper. So I've never experienced anything like that. Never again.

Unfortunately there is no improvement in sight. The restaurant was pretty dirty. McDrive is actually not recommended because the order is usually like a surprise bag. Either something is missing or there are things in there that you didn't even order. The Mc in Haltern is way better

The drive-in, friendly, quick and competent staff, plus warm food! I was satisfied 👍.

Unfortunately, the waiting times here at the drive-in are always very long

Worst, dirtiest, most disorganized McDonald's branch I know

Incredibly bad store. If someone wants something "quick" to eat, I would avoid this location. Every (full) high-end restaurant serves its customers faster than this Mcces. No matter how crowded it is, a waiting time of 30 - 40 minutes is standard here

The delivery service is very bad. 2 hours and I still haven't received my order. I cannot recommend it again

Despite the MC Drive being empty, we had to wait about 10 minutes before the order could be accepted. Then I was sent to the second window to pay and was told to stand to the side and wait again (a good 10-15 minutes). The whole thing for 4 08/15 burgers, 1 happy meal and a wrap, the wrong wrap was even bagged. Ice cream was sold out for the Happy Meal. There's always something that goes wrong... We don't go there that often and I used to think that there were exceptions, but that doesn't seem to be the case after all... Was there for the last time today, I'd rather go to Haltern, Recklinghausen or Herten in the future.

The food is certainly not bad, you just don't get it, after paying you are told that there will be a wait of over 15 minutes for a burger with only 4 people in the restaurant, and when you complain you are told that it hasn't been a fast food restaurant for a long time

Waited 50 minutes in the drive in. Next time I'll take my tent with me!

So the fact that you have to wait more than 20 minutes for your food is more than just incompetent... You know that it gets full at peak times and then you need more staff... It's a shame that things are apparently doing very well financially... because that's how it will be probably never change anything in this store

MC Drive!!! Are you kidding me... 33 minutes wait for a coffee and 2 burgers, with me there were 4 cars, 10 minutes pre-ordered online. Marl is a sh... catastrophe, 3 men at the pot of fries and chattering around... Start working, branch manager change something...

It's crazy that something like this can be called fast food. Today on MC Drive with 3 cars in front of me waiting over 30 minutes. In the future, we'll probably go to Recklinghausen, with travel and waiting times probably even faster. Thumbs up

Unfortunately the waiting times are always very extreme...

Unfortunately the food was cold several times and the drinks were warm. The waiting times are incredibly long, whether in MC Drive or in the restaurant, and it wasn't even particularly crowded. I've never had anything like this in any other McDonald's.

A typical MCD. Nothing to complain about. Staff is friendly.

The best McDonald's especially the fat employee is the best

I can't even put my anger into words!!!! Disrespectful and unfriendly! The employee who was responsible for the McDrive at 9:40 p.m. should be fired immediately! Absolutely bad for business! I'll never go there again

!!!!BEWARE VEGANS/VEGETARIANS!!!! Otherwise it always worked, unfortunately now for the second time in a row I got meat nuggets instead of plant-based. Luckily my friend tried it beforehand. I'm very very disappointed, a few months ago it always worked, of course a burger was missing or something like that but it was okay. Now for the second time there are no sauces for us, neither mayo/ketchup nor sweet and sour sauce. Forgot my friend's McRib last time. I enjoyed eating here every now and then, that won't happen next time, it's a real shame. I will submit supporting documents later.

Waited 20 minutes for a muffin and a wrap. Both cold. Not even an apology was asked. You can really only go here for the toilet. Luckily it's always clean.

Really great service from an employee who, when ordering at the table via the app, brought 2 different types of water to choose from because only one bottle was chilled. So he let me choose the variety. And because I had taken the non-chilled water, he came shortly afterwards with a cup with ice cubes in it, so I could then pour the warm water out of the bottle. Never seen such great service at a McDonald's!

MCDONALD'S was originally intended to be a FAST food store. But unfortunately that doesn't work in this McDonald's. Waiting more than 20 minutes for an order is possible in a café, but unfortunately not in a fast food restaurant. Rating as well as service.

Really a very long wait. This has nothing to do with fast food!! Burgers were cold and unfortunately the cola was warm. It's not worth eating here and not quickly anyway.

Snot shop 35 minutes for a Royal TS and 8 cheese nuggets. Staff totally overwhelmed, unfriendly, just complain to each other and also to the customers and throw the restaurant utensils around. The floor in front of the counter was extremely slippery because it was greasy. It's better not to go there anymore, but to Herten or Recklinghausen, for example. Then you'll still be finished faster, despite the longer journey.

Okay 👌Staff friendly and helpful. The dining area is clean and comfortable.

Nice McDonald's that was recently remodeled. Nice staff and a McDonalds. We liked it and we like going there. Unfortunately it was very warm in the store 😔

First you have to stand in front of the intercom for a long time before you can even order even though there is no other vehicle in the MC Drive. Then there was no carbonation for the cola and as a replacement there was a warm bottle of cola, but the fries were cold. 🤦🏼‍♂️ The burger was rather thrown into the packaging and so lukewarm. Really the worst McDonald's I know in the Recklinghausen district. 👎🏻

CRAZINESS! Been there today (08/07/24). Waited in the drive for at least 20 minutes (there were 2 cars in front of me!). Of course my order was messed up - it's not the first time. There is no longer any sauce for the nuggets, the bigmac suddenly has a different bun, but you have a bigmac of 2 (see picture) & they don't even pack my chicken burger, but I was allowed to pay for it 😂. Thank you McDonalds, thank you for nothing! ☺️

They got two things wrong and they were very rude and they made us bring our food when we ordered for it to be delivered to us they also got many meals wrong yes I was today in the MicDonalds that it happened time 21:57 day second of August Please fix this

It now seems to be normal for this “fast-food restaurant” that you wait >15 minutes for your order on site.

Customer friendliness often leaves something to be desired and long waiting times (sometimes 30 minutes+) are not uncommon at peak times. However, the quality of the food is similar to other branches.

I was in the store today, July 27th, 24, and wanted to try the Popcorn Cola and ordered a Mc Flurry. Just a normal order, right? Apparently not for the two women standing in front. They simply made fun of my order, even though I was standing at the front of them! Respect! Well, I also work in the catering industry and of course you make fun of something sometimes, but not when the person is not even 1m away and therefore within obvious hearing range. Furthermore, I'm sorry that I gave the ladies behind the counter the job of putting the Coke machine into operation at 4:30 p.m. I don't have high expectations from McDonald's and I was still disappointed.

Guest room indicated until midnight, no entry after 11 p.m., staff unfortunately completely busy I'm sorry to everyone working here

Unfortunately the branch is getting old. Parking spot: Due to the unfavorable traffic routing, the parking space is blocked if there are more than 3 vehicles in the drive-in. The parking spaces near the entrance are constantly occupied by McD delivery vehicles or employees' private vehicles. Employees/Service: I can't tell whether it's due to excessive demands, lack of interest or simply a lack of staff. Unfortunately, you wait a long time for your food here. Everything seems to be very disorganized. The milkshake machine is regularly broken or in need of maintenance. Conclusion: If possible, I'll switch to another branch.

Everything takes too long, some of the food isn't warm enough.

As everywhere else, the staff are very friendly, the rest are as always.

An absolute no-go, how long you stand here on MC Drive has been getting worse every month since Corona. Recommendation to everyone: it's better to go to Herten because you can get there and back home faster, including the travel time, than here in Marl. Absolute impudence, it has nothing to do with FAST FOOD anymore.

Loading juice, waiting for food for 3 hours, ordered via Lieferando, rude staff on the phone. Order was pushed away

If you look at the other reviews you would think that a company should learn from them... none. Ordered something through Lieferando yesterday. And once again comments were simply ignored. So once again something wrong was delivered. This has probably happened 6 or 7 times now. The first few times it was delivered. The time before last, people got cheeky on the phone and blamed Lieferando. Now that's enough.

If you want to eat something here (especially Mc Drive), you should allow yourself enough time. It's best to take a day off straight away and have a few small snacks and something to drink with you while you wait. They are simply incredible here. When you finally get your order, you should eat it immediately. Getting the food home warm is almost impossible. Probably not even if you have an F1 racing car and exceptionally only see the StVO as a recommendation. Mc Liefer can only be recommended to a limited extent. I tried it, several times. The food usually arrived on time, but always cold. Will this be transported in refrigerators? I can only recommend the store to a limited extent. Mc breakfast is ok, there's nothing going on yet. At least most of the employees are friendly

Always worth a visit! But there are nicer branches of McDonald's!

The last shop... sneakers work here... yesterday 46 minutes waiting time in McDrive and there were 3 cars in front of me. Otherwise it's always absolutely slow... even if there's no car in sight, you always have to wait at least 10 minutes. The main thing is to always park outside of the camera for your statistics... Fast food is different...

Worst service, closing time is midnight but they close at 10:30am.

I just bought 2 Royal TS for my granddaughter and myself. It took a really long time, even though it was very empty. There was hardly any lettuce on the burgers, a small piece of tomato and very little sauce. The burger is really dry. A joke for the money. Things are much better in Haltern. Not recommendable.

All tables and some of the chairs are dirty, sticky and full of leftover food.

Frequent stamp, money printing machine

Rarely the order is not complete. Sometimes long waiting times. The staff is very friendly.

The order is very often made incorrectly even though you write something about it but it is still there

Cold fries and the portion gets smaller and smaller. To break the habit.

My condition today was really super unfriendly. McDonald's in Marl no thanks.👎👎👎

The staff is super friendly, but the waiting times are incredibly long. You can hardly call it FAST FOOD. During that time you would have cooked a multi-course meal yourself

Too crowded, too long a wait. Definitely when we were there again. In our opinion, definitely too expensive.

We were there at the drive in and even though it was empty we had to wait a long time. When asked why it took so long despite the empty restaurant. The friendly employee gave us the following answer. I work for minimum wage and why should I work faster. And we stood at the drive for three burgers for 25 minutes. Of course, like many things, they were lukewarm

Sometimes they are very boring. But 90 percent is great.