McDonald's in Neustadt am Rübenberge

It's incredible! After waiting for 20 minutes, even though there were maybe 5 people in the store, we got cold food. Well, not quite: half of our order. Forgetting a pack of fries is standard practice in this high-quality establishment, but the fact that three employees look at the same receipt and the three of them miss the size of a drink, a pack of fries AND a pack of chicken nuggets is really the height! I can't fathom how you can do such bad work when you just have to complete a list! But maybe we are too stupid ourselves by visiting this restaurant again and again, even though one often suffers the same trauma from one visit!

Was there for the last time today. Too often orders at McDrive are not understood correctly and/or half of the order is missing from the bag. Bad service..

Great job, clean and tidy everywhere, the tables were nicely done with some decoration 👍👍👍10/10

Very nice, clean, well-stocked McDonalds!!! The employees are consistently attentive and friendly... the blonde lady at the checkout and distribution!!! Super helpful and your eyes everywhere whether anyone else needs or is looking for something!!! Really fun coming out here!!!!!!!!!!!!

For a quick service restaurant it's pretty good.

Food OK Prices Utopian And very impersonal since these old order displays. Unfortunately, every registration always takes minutes.

Mostly clean and the food is usually warm. At the drive-in you have to check immediately whether everything is there. Something was forgotten a few times. I never got a replacement because it wasn't checked directly.

Every time you drive into Mc Drive you are sent to the parking lot, where you may have to wait 20 minutes for your food. The food, which is no longer fast food, is of course not complete in most cases. Either the drinks, fries or whole burgers are missing, of course you shouldn't forget the orders with special requests, pure catastrophe.!! When you ask the employees about the missing food, they sometimes look in the cars to see if we haven't hidden food somewhere and want to get a free burger. Are you crazy?! I don't even need to start with the napkins and the sauces, 80% of them are actually missing.

It was very cold, it's no fun eating in a thick jacket.

We arrived with three people just in time for breakfast (approx. 20 minutes) and placed the order at the terminal in the branch. After approx. It started after 5 minutes, various breakfast items were no longer available (e.g. mini pancakes) so a change was made, that's okay, it can happen, then it started every 2 minutes that you had to change the order because some things were no longer available is!!! You could also say that it can happen (even though my mood was already at its lowest point, I thought) Of course I'm a fox and asked for fries!!!! No, we can only offer in 3 minutes, was the answer. I didn't speak up, but I didn't know the answer either. A little woman who works there helped an employee (she asked him often) and we were able to order our fries!!!! A rogue who does evil thinks it's over now, NO, NO AND AGAIN NO We got into the car, my daughter opened the bag (didn't get what she wanted anyway) and got a croissant instead of a French roll, she put the bag back in, the man wanted to swap a croissant for a French roll, the little woman (always helpful and... friendly) probably poked the man in the ribs, so my daughter said she was allowed to keep both. The story isn't over yet, it would be too easy. We are now on the way home, the first thing we do is fries so that they don't get cold, I should have guessed it, not really cooked through, not really hot, not really salted. Screw it, I'm hungry, then to the MC farmers and whatever they're called, the order was also wrong. It was on October 8th, 2024, a Tuesday, my daughter had failed the theory test on her birthday. If she wanted to distract her a little, the distraction was successful, the day was over. The little woman who was there, a little older, if she could do what she wanted, she could also become something of your shop, otherwise close it!!!

Good drive two switches occupied. Fresh warm burger without a long wait. Expectations fully met.

We often get from Mc Drive.... we always check ~ something is missing or the right sauces are not... today everything was there!!! We still love it...!!!

The food was like any McDonald's, but the service was so bad. A coupon didn't work and they didn't even want to help us! After a long wait, a large french fry arrived that wasn't even half full... So the McDonald's failed a little

Why do I have to drive into the parking lot and not be allowed to receive my food at the McDrive counter??? Such a stupid idea. The customer is then allowed to maneuver in the parking lot in the dark so that your times are correct? You don't notice anything anymore.

Is one of the cleanest McDonald's branches in the Hanover region

The food was generally okay, as is typical for McDonalds. Only the accuracy of order processing leaves something to be desired! For example, at the HappyMeal the salad we ordered was without cutlery, the children's toys were simply forgotten and instead of the hamburger there was a chicken burger with hot sauce. So it was completely unfortunate...! I can't really say whether we'll stop here again... Maybe they just had a bad day...?! 🤷🏻‍♂️

Actually I'm not like that but I don't think they're 8 nuggets

This is the last load. I often go there after work. Always met unfriendly staff who don't feel like working at all.

Incredibly unfriendly employees who are also mega incompetent. Almost the entire order was missing and what was inside was totally cold and squishy. In the restraunt it was also totally dirty

Modern Mecces. Nothing to complain about. It's a Mecces.

Anyone who doesn't dare to look at the screen will starve there. I/we couldn't order anything verbally, it's a shame I drove a few 100 meters further and there I was able to order my food and drinks verbally

The best thing about this McDonalds is the employees. Very friendly and always make a big effort

Burgers were almost cold Toilets very dirty even though it was 10am.

The food is quite good but when you eat there it's better because somehow they always forget something

Recently bought again at the happymeals order board. The smurfs were available. Later when we picked it up it was announced that the smurfs had been out of stock for a long time. Was very annoying. To the employees: Then this option is deactivated when ordering if the inventory is not physically available. !!!!!! Check your stocks beforehand!!!!

We got 2 McPlant Burgers at Mcdrive in the evening. Unfortunately there were no “vegetable patties” on the burgers but rather classic meat patties. On our route we drove to the nearest McDonalds in Hanover and there was the usual plant-based patty on the burger. We won't be coming back.

Difficult to judge, since the introduction of the ordering machines, significantly longer waiting times have to be expected (sometimes 20-30 minutes). The service is often overwhelmed, orders are incorrect or are not handed over completely. Everything seems very chaotic since switching to on-demand preparation. Ambiance is modern as usual, like any other Meces, hygiene is sometimes good and sometimes bad at rush hour. Staff appear uncoordinated during core times, which leads to errors and waiting times. The drive-in feels overwhelmed every evening, so you have to wait in the parking lot, often for longer than 15 minutes. All in all, in my opinion, it doesn't have much to do with fast food if you have to wait forever so that your lunch break is sometimes over. Edit: Ordered today, to go, waited 20 minutes, non-carbonated cola, burger was missing. Not so soon!

Visited with two people on July 31st. for a well-deserved evening, which was very friendly and competent.

A little more effort is being made here.

Rude employee at MC Drive, if these employees don't feel like working and don't know how to deal with customers they should stay home, I don't understand what kind of bad management MC has currently.

An update. There's not much going on at McDonald's right now. The order has already been completed via the app in advance. Still doesn't bring any speed. “Fast food” here basically means “slow food”. On 9/10 visits you are sent to the normal parking lot in McDrive. Waiting time between 5-15 minutes. .. Even if, like me, you are the only customer After all, since the change of ownership, the content has been incorrect significantly less often. Staff is always friendly and it's about it... After all ######### In 2019 I wrote: Many of the employees are nice and you can sometimes feel sorry for them. Completely overwhelmed! I had been upset the last few times but hadn't bothered to write anything. Everything is new and super planned. After the renovation, the McDrive switch was so far gone that you could no longer reach it from the car window... so they reworked the DriveIn lane. Inside now with great touch displays because it's sooooo much faster. The last three visits: 1. (On site) Great new terminals to shift the ordering work onto the customer. Unfortunately, the customers take 4 times as long and the great tracking chips are so accurate that the staff wander from table to table with the order to ask if you happen to be the recipient. In addition, the selected toy is not brought with me... I would have to point this out first only to find out that the selected one is no longer available. 2.(DriveIn). Waiting 20(!) minutes on the waiting area and then forgetting the nuggets and all the sauces. 3.(DriveIn) Of the last 10 times we were there, ten times there wasn't everything in the bags - you really have to check everything and it's not always just the ketchup etc... Today we were missing a BigMac and a RoyalTS... How difficult can it be to put a list from the monitor into a bag? Last but not least, put the fries so that they all slipped out. The McRib squashed and mushy...thank you very much! The next visits will only focus on what the children want!

I ordered at the drive-thru. Hassle-free, transparent ordering. The staff were helpful and friendly. I didn't rate the ambience. Was in my car.

There is a nice little children's corner

A good McDonalds, the food was as expected, the store was clean, the staff friendly and the atmosphere...why did McD go from being a happy child to a depressed man in his mid-forties?

I noticed a few months ago that our McDonald's had dropped significantly. At first I thought it was a "slip". I was there three more times after that and I have to say that it gets unclean from time to time. The tables aren't washed, the floors are greasy and there are fries lying around everywhere. You really can't go there anymore.

I don't think you expect much from a McDonald's, but this one was much better. Something is always missing and then they need another 10 minutes longer and the rest gets cold, that has nothing to do with fast food. The staff is usually very nice, but unfortunately it doesn't help if the service is bad.

The restaurant was absolutely great after it opened! But it has degraded massively over the years! Partly very unkempt and dirty! Tables always feel dirty! Some of the staff are not at all on their toes and sometimes even unfriendly! The vouchers are the only thing that keeps me going! Mc Drive, keep forgetting the napkins and mayo too! Went here again today, it's still dirty! In terms of cleanliness I would give minus stars!

Unfortunately it became quite expensive

Seriously friends, been there twice in a week, two times there was a mistake in the order. Chicken nuggets instead of nuggets, today 2 burgers were missing (and no small ones). That really doesn't work anymore. Recommendation for those picking up: take everything out on the counter and count it out. There is simply no other way.

Nice, modern McDonald's with a large outdoor area and clean sanitary facilities. In the evening between 6 and 7 p.m. the entire McDonald's is very crowded, so you have to expect a bit of a wait!

Stop here regularly. Repeatedly simply excellent! Fries always fresh. Staff top and friendly!

Even 1 star is still too much. I've ordered there several times recently. Two Royal TS Hamburgers were forgotten during the last order. Could be clarified. Ordered again today, you forgot a Happy Meal. The service is really lacking. Sad. I won't be ordering there again for now. Fraud of €20 in a short space of time. You can be glad that I don't create an ad.

My visit to McDonald's was pleasant. As expected, the food was prepared quickly and the portions were generous. The staff was friendly and helpful, and the restaurant was clean and tidy. It was a convenient option for a quick meal and I was happy with my experience there. I'm in a positive mood. 👍

The total chaos, employees completely overwhelmed, overcrowded clearing trucks, waiting time of over 30 minutes and everything was lukewarm, no planning at all, everyone does what they want, an indictment for MC donals

It's definitely not a fast food restaurant. Everyone overwhelmed! Cola glasses only one color and surprise at the Happy Meal only a bad book. Impossible here

Catastrophe! I advise everyone to give this store a wide berth! Even one star is still far too many!

Underground! The store is a complete disaster!

Boys and Girls Day is the best day at mc... finally friendly and competent employees

It's a shame that you can't order at the counter, older people can't handle the terminal

Near to the main road, there is a parking. Double Royal TS wasn’t so delicious and was with mayonnaise.

Stop at a McDonald's like everywhere else.

Food is cold 1x sauce and 2 burgers are missing very poor performance

Food always tastes good, but the server is sometimes so. Things are often forgotten, fries or sauces. This is very annoying.

My absolute favorite McDonald's branch. Staff very friendly, everything is always very clean and the orders come very quickly.

For us as a family it's the best McDonald's in the area.

I used the drive through and wasn't in the restaurant.

First-class McDonald's, everything is clean, very nice team, help is available at the terminal. I'm thrilled and there are good connections to the B6. Keep it up.

Always friendly and clean, the best Macdonals and we know a few of them

The citizens were cold, the meat tasted old, it was unbelievable what they sold there. A few years ago the food was really good. In Garbsen Berenbostel you still get good citizens. Neustadt is not recommended.

The food was cold and inedible in Neustadt am Rbge., I've noticed that several times. Never, ever again (fish mac, chicken mac nuggets and cheeseburgers).

During the drive you are always sent to the parking lot even if there is nothing going on and generally very unfriendly

Extremely long waiting times, it sometimes lasted an hour and the wrong food was always packed. Extremely disgusting and annoying, despite the vegan order, meat was packed.

Unfortunately, the operators of this McDonald's did not understand the "Drive In" system! It doesn't really matter what you order there, you always have to drive to the parking lot afterwards to wait, sometimes for a very long time, for your food. If I wanted to park and spend a long time there, I wouldn't have driven into the drive. The waiting time for completely unspectacular orders is sometimes so long that you could leave your already parked car and walk to Burger King to get a snack while you wait.

Everything always fits here Tob load

I hate this ordering to the tip tableau!

Well located Mcdonalds with classic products and friendly employees.

Typical McDonald's unfortunately without mccafe.

Everything was clean there and of the usual quality!

Unfortunately the service is getting worse and worse. Either something is missing, or you have to wait in the parking lot when ordering drive-in and are attacked when you ask. Today when we ordered we had to say everything 5 times and he still didn't understand it. When we said something, it was said that the colleague was stressed. There was no car in sight in front of us or behind us. We were reprimanded again. Well, as a paying customer we don't feel like we're in good hands and we'll avoid buying anything here in the future. There used to be a very nice and competent woman who took the order and had everything under control. I have no idea what's going on now.

McDonald's just....😏 Getting worse: constant waiting times, orders not complete, orders not possible via the app, double payments via the app...

Great restaurant! Everything was delicious and the staff were very nice.

Sauber, lecker und schnell. Freundlicher und hilfsbereiter Service. Das war einmal. Mittlerweile stark nachgelassen. Fast kaltes Essen, teuer und bei der Bestellung noch die Hälfte vergessen. Nur noch unterer Durchschnitt. Zukünftig gehe ich lieber Pizza essen.

Von McDonald's Neustadt wurde mal wieder die Hälfte vergessen. Bekommen nicht mal die einfachsten Sachen auf die Kette.

Seit ein paar Wochen ist aus MC Drive nach der Bestellung MC Park geworden.Was ist los bei Euch?

Bestellvorgang über das Terminal war nicht einfach, da man kaum etwas erkennen konnte. Wenn so etwas defekt ist, sollte man es austauschen oder stilllegen! Essen war warm und entsprach den Vorgaben. Das Essen kam fix, es war aber auch nicht viel los. Leider hat wie in anderen Filialen auch die Sauberkeit noch Luft nach oben. Essensreste begrüßten mich auf dem Tisch. Auf dem Nebentisch stand ein Tablett von jemanden der es wohl nicht geschafft hat, es wegzuräumen. Das sind die Kleinigkeiten, die es ausmachen. Personal war genug da, nur standen alle in der Küche. Früher ist mal ab und an jemand herumgegangen und hat so etwas erledigt. Daran wird wohl aber gespart. Also Taschentücher zum Tisch abwischen mitnehmen.

Kunden werden angemacht wenn man man darauf hinweisen tut das was fehlt ! Man wird auch noch als Lügner hingestellt .

Hat am Drive Inn länger gedauert als erwartet, da es eigentlich keine Schlange gab. Essen war trotzdem nur lauwarm. Normaler McDonald's halt. Nicht gut, nicht schlecht. Aber teuer geworden.

Also zum Essen brauch man ja nicht so viel sagen 😅 Is halt Macces… Der Laden an sich ist aber eig immer ganz sauber und die Angestellten auch immer nett

Den Tag war ein sehr unfreundliches Personal am Start 😠

Sehr freundliches und aufmerksames Personal 🤩 Unglaublich sauber und gepflegt 👍 Auch der Aussenbereich ist sehr gepflegt. Hab ich selten so bei MC Donald erlebt.

Puhh, das Essen hat sich echt verschlechtert. Personal lieb, aber Bürger oft wahrscheinlich wegen Zeitstress zusammen geklatscht. Pommes durch das dauernde abfüllen oft zu kalt. Bis letztes Jahr wirklich unser lieblings mecces, mittlerweile lieber vorher in Bispingen.

Ich hatte kürzlich das Vergnügen, das McDonald’s-Restaurant zu besuchen, und meine Erfahrung war durchweg beeindruckend. Vom ersten Moment an beeindruckte mich der herausragende Service, der von einem engagierten und professionellen Team geboten wurde. Die Mitarbeiter zeigten eine bemerkenswerte Effizienz und Freundlichkeit, was zu einer angenehmen Atmosphäre beitrug. Die Qualität der Produkte übertraf meine Erwartungen deutlich. Der Big Tasty mit extra Bacon, den ich auf Empfehlung probierte, war ein geschmacklicher Höhepunkt. Die Zutaten waren frisch und von ausgezeichneter Qualität, was sich in jedem Bissen widerspiegelte. Die Kombination von saftigem Fleisch, knusprigem Bacon und der speziellen Sauce war ein wahrer Genuss für meine Geschmacksknospen. Was die Fachbegriffe betrifft, so war die Präsentation der Gerichte äußerst ansprechend. Die kulinarische Kunstfertigkeit wurde durch die sorgfältige Anrichtung und die Verwendung hochwertiger Zutaten deutlich. Die Texturen und Aromen waren harmonisch abgestimmt, was auf eine durchdachte Zubereitung hinweist. Insgesamt kann ich das McDonald’s-Restaurant aus vollstem Herzen weiterempfehlen. Die Kombination aus erstklassigem Service, exquisitem Geschmack und hochwertigen Produkten macht diesen Ort zu einem kulinarischen Erlebnis, das man sich nicht entgehen lassen sollte.

Ein sehr guter McDonald's! Sauber mit netten Personal! Wenn wir in der Gegend sind, halten wir gerne Mal an und genießen einen McFlurry! Der einzige Nachteil ist, dass es kein Indoor Spielplatz gibt!

McDo halt . Für mal eben zwischendurch.

Bis lang einer der besten Restaurants der Kette, in punkto Sauberkeit auf nem sehr gutem Level,das Essen war gut, nicht so lieblos zusammen geschmissen wie in anderen Filialen. Klar wartet man dann halt nicht 10min sonder 15,aber mit dem Kompromiss komm ich super klar. Und das alles obwohl es genau so voll war wie bei anderen McD.

Nettes Personal der Rest normales Fastfood halt

Immer top Qualität! Ich esse gerne mal bei McDonald's etwas jedoch werde ich gerne von der frische und dem Service enttäuscht. Hier habe ich diese Problem noch nie gehabt. Wir fahren extra dorthin obwohl wir einen näher dran hätten.

Ich war beeindruckt, wie großzügig und aufgeräumt es aussah. Essen ist halt Mc Donald 😉

Das Spielhaus draußen ist sehr schlecht gepflegt

Ich hatte kürzlich einen fantastischen Besuch bei McDonald's! Das Essen war köstlich und frisch zubereitet. Der Service war prompt und das Personal war freundlich und zuvorkommend. Die Sauberkeit im Restaurant war beeindruckend, und die Atmosphäre war einladend. Ich freue mich darauf, bald wiederzukommen und erneut eine großartige Erfahrung zu machen. Sehr empfehlenswert!

McDonalds halt. Gut dass es in dem Moment da war, hinterher trotzdem bereut.

Der Service in dieser Filiale ist sehr bemüht seine Kunden zufrieden zu stellen. Das Essen ist frisch zubereitet und schmeckt.

Essen hat gut geschmeckt. Tische waren unhygienisch.

Kenne den McDonalds schon seit Ewigkeiten. Natürlich wurden hier in den ganzen Jahren auch schon Dinge vergessen, bzw Fehler gemacht. Aber alles in allem besser als jeder McDonalds in Hannover. Mitarbeiter meistens sehr freundlich. Essen: Man bekommt das was man von einer Fastfoodkette erwartet. Mc Donalds ist halt McDonalds. Für mich ein Daumen hoch. 👍

Sehr oft werden falsche Soßen gebracht.

Es ist ein sehr schöner und auch relativ neuer McDonald’s. Das Essen war sehr lecker und auch ausreichend warm. Das Personal war sehr Freundlich und nett. Die Ambiente im Restaurant ist einfach nur Top. Also es ist einfach ein sehr sehr guter und auch schöner McDonald’s.

Super McDonald’s- die Bedienung vor allem sehr nett & sympathisch . Macht Spaß hier zu sein :) in so einem guten war ich noch nie ⭐️⭐️⭐️⭐️⭐️

Großes Lob, in Sachen Sauberkeit und Service mit das Beste was ich bei MC erlebt habe.

Der neue bigmac schmekt genauso wie der alte

Joa normaler mcs halt. Sieht aber schön aus