McDonald's in Neustadt in Holstein

It's worth stopping by, anytime.

Ordered in the app, went in, paid, picked up and drove home...

The food was delivered quickly, hot and complete. The outdoor area has seen better days

The toilets are crap! Totally dirty walls in the women's toilet and a completely urinated floor in the men's room! Had dinner there with my wife on Monday. Never again ! ! !

The burger was soggy and the fries were too salty. No thanks. Never again

Hello .*** MICK *** visited MC Donalds. Opens daily at 9am and toilets are also available, clean and tidy. Sometimes you have to wait a little longer, but usually your turn comes quickly. Because it is very well attended and the kids get something in their big bag for a certain menu, for example a toy or a large balloon. Seating is also available outside available. Fun for young and old. There is something for everyone, no wish remains unfulfilled. I can only do McDonald's recommend . Very popular with locals and tourists and the kids have fun. See you soon *** MICK ***

Unfortunately half of it was forgotten when ordering. The rest was cold and not really fresh. Clearly too expensive for the price paid. I must also mention that this experience is not an isolated case today. The last few times, missing products/sauces and food that was no longer completely fresh were the norm.

I live on the same street and wanted to quickly get something to eat. I took the Ts. I'm feeling sick right now, but the nuggets were good👍🏻

It was quick and clean. Some of the employees were unfriendly

A McDonald's well attended and clean, I always accompany you, it's not my food. It's also a shame that there are no longer any in Luv or in Lübeck city center

Not only not recommended, I would advise anyone not to buy from here. If you do, be sure to check your order. We had to specifically ask about the toy from the Happy Meal. Afterwards it was noticed that no sauces or mayo were packed. So we went straight back in and complained about it. At first I wasn't paid any attention at all. After I drew attention to myself, the sauces and mayo were given without saying a word. No apology or anything like that, no farewell, completely silent. The gentleman at the drive in also spoke German poorly, but at least he tried. Unfortunately, it now happens too often that orders are incomplete, so we will avoid this branch.

Very dirty interior, eat as usual, service seems a bit confused and chaotic

All tables were dirty. When I asked to wipe my table, an unmotivated employee came and listlessly wiped the table, which was still dirty. Then I was laughed at. Unfortunately, the toilets cannot be used because I'm afraid of catching something. Absolutely not recommended

Unfriendly staff, zero willingness to help...

On Wednesday October 2nd, 2024 we wanted to get something to eat at McDonald's in the evening. When we stood in front of the closed doors at 10:53 p.m., we thought something must be wrong, there were people in the store, ordering, eating and drinking. Even people who wanted to leave the store were taken aback because they couldn't leave the store because it was locked. When an employee noticed that customers were leaving the store, he unlocked the door, let them out and told those standing outside that the store was closed due to overcrowding. It has to be said that the store was not full. Then we ordered via the app and wanted to pick it up in the drive, only to be told that the checkout apparently wouldn't work. So we went without food. Last but not least, you have to say that if McDonald's Neustadt in Holstein doesn't want any customers, then you simply lock the store from the inside.

So I went to get food with my friends, my friend and I ordered together, we were given our order, left. Only to realise that we are both missing one item from our order, we came back. Without a word the rest of it was given to us after stating what was missing, we later realised that I'm missing my soft drink, my chilli cheese burger was packed in a chicken burger wrapper, we were missing all of our sauces. Overall tragic experience, the workers seem to have no idea what they are doing and seem to be completely lost, also not the first time I've had something missing from my order or made wrong

We were here on Sunday evening and paid just under €100 for about 10 people (including children). It was very busy, so it was understandable that orders took a little longer. However, it took 30 minutes to receive part of my order. The remaining dishes came after another 20 minutes. In total we waited 50 minutes for the food, which was fine. Conclusion: if it looks reasonably crowded, give it a wide berth.

Cold hamburger and not tasty drink

If you know one, you know them all.🫣😂

I made the mistake again and didn't check my order. Again (paid!) items were missing. This time apples and a gift from the Happy Meal. The question arises as to whether your employees are so incapable of packing an order, or whether they now have a system that means they simply don't pack the items? This is how you can maximize sales...

Nuggets are hard 😢 They cook very poorly

Clean McDonalds. Food came quickly and was OK

We were in the area on holiday and visited this McDonald's branch for the first time. We had just made it to breakfast and enjoyed an EggMcMuffin, a Franzbrötchen and a mega-sized cappuccino. Everything excellent! Afterwards we redeemed an APP coupon and treated ourselves to two Filet-o-Fish. And I can say that these were by far the best meals my wife and I have ever eaten at McDonald's! Lots of tartar sauce on it, but above all a CRISPY, but not dark brown, baked fish fillet. Just P-E-R-F-E-K-T!!!

To take away you could have used a sensible bag instead of stuffing everything into the smallest size...

It's become a bit too expensive for a big bacon that costs over 8 euros. And not even as a menu.

Enjoyed my vacation and a treat from Hesse

Worst branch in Germany. Untidy, crowded, unclean and mercilessly bad service!!!

Rarely have we seen such a super friendly team. Thank you for that:-)

Actually a "normal" one with a slight tendency to be unclean....

Well, okay, but you have to get along with the machines, but you can also order at the counter

Everything is fine, eat quickly and properly

It's McD and my first review of it. Initially put off by the rating, we were pleasantly surprised. Modern ambience, flowers on the table - of course artificial ones but the overall impression was harmonious. There was a lot going on and we didn't wait long; food was brought to the table. The toilets were fine in the evening.

Rarely have I met such friendly employees at McDonald's.

I only know the Mc Drive Staff very friendly

Were here on a beautiful summer day around 7 p.m., meaning it was very busy because of Hansa Park and the beach. Although the employees had to work piecework and some guests had no understanding because of the waiting time, the employees were always friendly and smiling. The order went smoothly, everything was done correctly and there was no problem when my daughter wanted to swap her Happy Meal toy. Everything was still very clean and tidy. We will definitely come back again.

Sticky tables, the sockets for charging smartphones, for example, didn't work. BUT, the friendliness and attentiveness of the employees stands out, respect, a functioning team with good leadership.

The food was brought to the table quickly and it was really tasty! The ice cream was also great. I will gladly come again.

Sometimes you have to wait a little longer. However, the food is still really hot every time.

Ordering is not possible at the counter, only at the terminal. This is anything but customer friendly!!!

By far the dirtiest McDonald's I've ever seen... you have to be afraid of catching something bad in the toilets and you'll stick to the tables if you lean on them...

Decent MC with the usual offerings and friendly staff.

The food was as expected at McDonalds. Unfortunately we had to wait over half an hour for the order, which was only completed after we asked.

I can only order at the terminal; I would rather speak to a person.

Always happy to be there! So vegetarian citizens are tasty! But you should eat portziunally! 2.50 for a coffee is something or less, but as you know, it's the quantity that makes the difference! So just go to "McDonalds." And don't be stingy! Like the well-known comic character, Scrooge, act on your next one.'

Normal smaller Mc without a café. Food was warm...

Hello, We ordered 3 Mc Flurry and a frappe, the result leaves some flaws. The Mc Flurries all had three Oreos, two of them normal, one with the measly remnants of the packaging. The frappe was made with ice cubes instead of crushed ice. Hardly drinkable. We have eaten there several times, but this time we were really disappointed.

Ich finde es unmöglich das man seine Wünsche nicht mehr bekommt es war mal so das es morgens das bekommen hat was man wollte es scheint ja so als ob wir älteren nicht willkommen sind und nur auf die Jugendlichen aus ist ich habe gerne bei mc Donald s gegessen aber das Scheint ja den Machern nicht zu interessieren Somit haben sie einen Kunden verloren vielleicht bittet mir Burger King diese Option an schade

Unfortunately, the products have not justified the completely exorbitant prices for many years, but yesterday was really cheeky. The simple hamburger only had everything on it that was supposed to be on it, the rest was a disaster. Ingredients were either too few or left out entirely, but the Double Big Mac took the cake. It may be that it was meant nicely, instead of four meat parties, to pack six parties in between. Unfortunately, apart from three cucumber slices, all the ingredients that were missing from the rest of the order were missing. I would have put that down to a bad Monday, but putting the burgers like books in the bag with the cardboard opening facing down so that everything ends up in the bag when you take it out was a cheek. We got four burgers + curly nasty for around €34, but for that money we'll be going to Greek restaurants etc. for a very long time now.

Visiting this McDonald's was a bitter disappointment. The staff at the checkout greeted me with extreme unfriendliness and complete helplessness. My questions were met with annoyed looks and my request seemed annoying. As a paying customer, I expect at least a minimum level of politeness and service. This experience was less than satisfactory and will deter me from future visits.

Fast service and flawless food Friendly staff

Very friendly staff, clean restaurant and toilets. Charging station for cell phones etc. Great. Accept Pluxee vouchers

Always goes for a burger or fries

Short visit to Mc D. in the drive in. Apparently there was a lot to do at the moment, so I would like to highlight the particularly nice service person Sam. He was really friendly and accommodating, even when it came to choosing the animals for the junior bag. I asked the colleague at the serving window for his name and hope Sam was correct. Keep it up👍🙂

Nice, competent man helped me patiently

Unfortunately, you can only order from the machine in this branch. Employees do not accept personal orders. You will be directed to the machines. In other branches such as Eckernförde you can also order directly from the staff.

Absolutely NOT recommended!! Customers can ONLY order from the machine. The service staff is nice, but doesn't take orders and kindly points out the franchisee's policy. This is the height of “I just want your money” politics. Unfortunately the store still gets one star, no stars at all would be appropriate for this audacity. Hope you avoid the store until the ordering policy is changed.

unpleasant, we were there on Saturday evening. There were flies all over the restaurant. The flies even disturbed us when we were eating. Toilets had no soap and paper dispensers were empty. We won't visit again. I thought the McDonald's in Oldenburg was bad, but this experience surpasses everything.

Order to go today for €30 and then noticed at home that a burger (for €5.49) was missing. Unfortunately we had already thrown away the bill. Super annoying!!

Food came quickly, but food wasn't cooked all the way through, there were a lot of flies in the restaurant but the staff tried hard. But had food poisoning for 3 days

We wanted to order using the app, but it didn't work. Then I went in. Without me having to speak to an employee, an employee came to me. We then went to the terminal and entered everything together. This meant I was still able to redeem my voucher. Thanks

Food was ok except for the fries. They were cold and muddy. Ambience: everything full of flies. Eating was torture.

As always, the children enjoyed it and enjoyed it

everything is fresh, the vegi pannini are excellent, clean place, excellent and fast service, friendly staff, excellent breakfast

Unfortunately it tasted watery today...

Highly recommended Super Service Freshly prepared meals Clean toilets

I'll be avoiding it soon, got a burger to take away yesterday (1,000 points redeemed). When I got home and wanted to eat it in peace, I realized that the meat was missing... if the tomato, cucumber or cheese was forgotten...okay, but the meat??

I ordered an MC menu + Coca-Cola glass here today on May 14th, 2023. The glass was there in the order terminal, but was not given. I only noticed it in the car because it was already in the bag. As for the food, the fries were once again only lukewarm. I can't say anything about the ambience since I always eat out.

Everything was as it should be, quickly and efficiently

Very fast and extremely friendly service, unfortunately not found in every McDonald's. But all thumbs up here. Food also correct despite some changes. Other toys for the kids are also possible without any problems

Nothing more and nothing less than a McDonalds.

The food is not good enough The staff is sometimes really nasty and very bad, which is why the food sometimes isn't exactly what you ordered it, the machines are the last resort Nothing works at all.

I was kicked out of McDonald's and was supposed to go out through the kitchen because the front door was already locked. I slipped in the kitchen and was then left in the parking lot with the cardboard 20s chicken nuggets box and they turned off the lights. Next time I'll avoid this store. Then I'll go to Subway

So - the floor looks like it was polished with deep fryer grease (very slippery, but shiny) And I would also like to start a petition to allow people to smoke at least one cigarette after eating. Kind regards, Ollek Mayneier

A very nice clean McDonald's. Very nice employees. Order was processed quickly and without errors.

I was in pain for 3 days due to food poisoning. Never again, thank you. :)

As always with MC. Plenty of selection, friendly staff

And again incompetent employees who leave you standing at the non-functional checkout for 5 minutes and then don't put 2 ordered and of course paid for items in the bag. If at all, I will only eat on site so that a complaint can be made immediately.

One of the best here in the north. Everything perfect

Very good service and friendly staff, especially Mr. Wilke was very accommodating.

I am thrilled with this McDonalds branch. The service is quick and it is much cleaner than some other restaurants in this chain. That's why I'd rather drive a few kilometers further to stop here.

Thanks. Once again half of them are not there for pickup. And burgers without sauce.

It was very tasty, only the fries were cold

Regular McDonald's. What is there to write about? I can't say anything negative.

Like any other McDonald's... good

The food was warm, the service was very friendly and it was surprisingly clean, something I'm not used to at a McDonald's

Everything is great with Johann at the checkout

Trevlig restaurang med goda hamburgare, välfylld meny och Trevlig personal.

Man hat mich am Tresen verstanden, inzwischen absolute Seltenheit. Sehr freundliche Mitarbeiter. Die Burger halt MC Donald typisch lecker

Heute für 5 Personen gekauft,viel Geld da gelassen- wie immer fehlen die 2 Apfeltaschen,obwohl wir noch geguckt haben.Es ist zum kotzen- immer fehlt irgendwas

Das Essen dort ist soweit ok....aber das Personal ist überfordert und sowas von unfreundlich!!! Am manuellen Bestell-Schalter wird man abgewiesen und man ist gezungen über diese unpersönliche Computeranlage zu bestellen. Dann bitte entfernt auch das Schild, das am Schalter bestellt werden kann!!!

Das Essen hat geschmeckt als ob es schon länger gelegen hat

Na wie halt McDonalds ist, ungesundes essen. Kann man mal essen! Leider stimmt allgemein das Verhältnis zur Ware nicht mehr. Wenn man ein großes Menü mehr als 10€ zahlen muss. Bei 4 Personen sollte man schon überlegen, ob man hin geht. Und jetzt kommen auf das Essen 12% oben drauf !!!

War beim sehr sehr zufrieden freundliches hilfsbereiten Personal alles bestens

Keine Freundlichkeit Essen war lauwarm

Meine Enkeltochter liebt diesen Ort.

Tasty, very clean inside and fast service.

Die Kassiererin, die uns bedient hat, war sehr freundlich :)

Normaler McDonald's, sieht wie überall aus und ist wie überall. Nichts besonderes ist zu berichten. Im Sommer der nächste am Hansapark gelegen oder wenn man in der Timmendorfer Bucht an der Ostsee ist.

Frische Blumen auf den Tischen, das war schön.

Immer wieder Probleme im Drive in. Oftmals Bestellung falsch aufgenommen. Heut war wieder so ein Tag. Zum Glück schaue ich immer in die Tüte, ob denn alles da ist was ich bestellt habe, bevor ich los fahre. Bestellung heute: 1 Mc Rib ohne Gurke, einzeln und 2x Mcwrap Chicken Caesar . Wie zu erwarten war, fehlte ein Wrap. Zum Glück noch bemerkt. Beim Essen festgestellt, dass Hartkäse auf den Wraps ist, der gehört da aber nicht drauf. Der Mc Rib war wie bestellt ohne Gurke und zu wenig Soße also trocken und kalt weil ich ja auf den zweiten Mcwrap warten musste. Leider muss ich diese Erfahrungen immer wieder machen. Ärgerlich das es in und um Neustadt keine Alternative wie Burger King oder so gibt. Somit kann mc Donalds Neustadt immer weiter so machen. Ärgerlich.