McDonald's in Ostfildern

I am extremely disappointed with your service. I placed my order at 5:42 p.m. and waited over two hours for it - and never received it. It was only after three hours that the amount was finally refunded to me. This is completely unacceptable for a company like McDonald’s. A telephone contact was also unsuccessful - no help, no clarity. I lost time, nerves and money - all without any contribution from you. I expect a response and appropriate compensation for this inconvenience. Dealing with customers like this is simply not acceptable.

Food was as usual. It was clean and I really like the new charging station for electric cars 8.4. it took forever for the food to be ready. The employees were overwhelmed. Toys were missing and I had to wait 25 minutes. Cola tastes like water

It's best to check the order for completeness..... not always complete..

I don't recommend this place during peak hours. The employees were trapped in absolute chaos at 12pm on Sunday. Nobody spoke German anymore, the customers stood around uninformed, nobody could explain why everything took so long... The service staff are chaotic and behaved as if they had never experienced a situation "out of standard". My order on the self-service account was: 3x McRib menu, to take away....--> Waiting time: 25min. I've never experienced anything like this before. The only positive thing was that the employees always remained friendly.

.......very slow, order incomplete, checkout and service massive language barrier.

After the renovation it is much brighter and friendlier. But the parking lot is always full. Otherwise I liked it.

Nothing special, you get what you expect

The cashier today did everything quickly and friendly, he had glasses on and was very friendly! 💪

Unfortunately, my visit to McDonald’s Ostfildern was a big disappointment. The food tasted old and was definitely not fresh. Before I ordered, I specifically asked an employee whether the food was fresh - she assured me that it was. But unfortunately that wasn't the case. Very disappointing and definitely not a recommendation. Where is the nearest chip shop?

Great service Nice people Very satisfied!

There were rotten lettuce leaves in the side salad

In the meantime it has gotten significantly better. The orders are also completely in the bag. I'd love to go there again. 🍔

Super friendly staff. Otherwise, just standard McDonald's.

There was no high chair for many children, a bit incomprehensible for a McDonald's

We were there at 2:55 p.m. and at 3:30 p.m. our food from the store was simply bad because the MC guidelines of a 90-second wait for the food were not adhered to

I no longer understand what I'm actually paying for here

Service was lousy, unfriendly, order not brought to the table. Ambience not appealing either. Overall not recommended.

Unfortunately all the sauces were forgotten, which can happen. However, I pointed this out and no longer received them even though they were paid for. The fries were barely seasoned and hadn't been baked long enough. It has also become expensive! For the money you can also go to a restaurant. The renovation is good but unfortunately there is now less space.

Very new, lots of staff very friendly and helpful, clean and nicely decorated

Absolute disaster. The staff has no overview, hardly speaks any German and is super unfriendly. All in all I waited 40 minutes for 1 milkshake and 1 McFlurry!

Great dining experience, the gentleman who is responsible for cleanliness works great! He always takes our trays with him to throw away, great service!🥰

There is table service. They bring their own coke and menus. Coke with lots of ice in winter. Few potatoes. We thought why did we come here?

Unfortunately, 20 nuggets were forgotten when ordering (to take away). The fries were subpar...

Good sausage mcmuffin, so glad it came back. Meet there a friend and have coffee and the smm.

So unnecessary the renovation. There is hardly any seating available these days and it is generally just impractical

Since I was in Berlin for a few days in November, I ordered an "M" from MC several times and was very satisfied. Now I ordered an “M” menu in Ostfildern. I was very disappointed that the minced meat was bland in taste, not a bit of salt or spices, and the consistency was very coarse. I ordered Coke without ice and what do I get? Of course with ice cream!!!! Ordered a cheeseburger menu a little later. Coke without ice cubes, what do I get? Of course with ice cream!!! The staff can't even distinguish mayo from ketchup I ordered mayo and what do I get???? The ambience is good after the renovation, but the quality of the food leaves a lot to be desired. I don't want to comment on the staff! Not fluent in the German language. That's why I didn't complain. Recommendation: Another MC or to competition!

Well, Mc. Service was a disaster on Friday at 6 p.m. totally overwhelmed. Several complaining customers who wait for a very long time. Orders incomplete. After waiting exactly 35 minutes, I gave it up and made myself something healthy.

There can be a lot going on here, but the staff is super friendly in the quiet times. They make sure that it is as clean as possible and that you get your food quickly.

You can say whatever you want about McDonald's. However, I have never been disappointed here. At peak times or on weekends, it can sometimes take a little longer. Service and freshness are still good in my opinion.

Utopian waiting times for the food. The food was ordered at 9:20 p.m. and at 10:40 p.m. it still wasn't there. The staff is extremely overwhelmed, when you ask whether you can still expect the food you get a rude answer, but then you get your food in no time.

There was no iceberg lettuce or Big Rösti sauce, so you couldn't order almost anything on the app. It was the same on our last visit. We are now going to another restaurant and will definitely never come to this one again!

Does this McDonalds deserve zero stars for a 45 minute wait in a fast food restaurant? Totally disorganized since the new renovation, will go somewhere else in the future...

It's been chaos since the renovation. 25 min waiting time. The food is cold. You get the wrong order. That's why I come so rarely.

So that doesn't work at all. Put 3 slices of cheese in a Mc Chicken Caeser Wrap instead of the Parmesan? Disgusting. If you miss the parmesan, say so and don't experiment with your customers' food!

Every time I have a bad experience because of staff. Need to improve staff training, especially how to service to customer. Service needs to improve alot.

A single catastrophe, we waited 1 hour for food and then received an email saying that the food had been cancelled.

Very nice conversion. Now with double drive in. There are still mistakes when it comes to eating. It's also becoming more and more expensive. Otherwise everything as you would expect from McDonald's.

We were happy here. EVERYTHING went well, you only had to ask about straw... but otherwise ok. It was quick, clean and tasty.

I travel a lot both personally and professionally. I always like to stop at this McDonald's. Quality and service are always top. And at any time of day. Recommended. Addition: It has now been newly furnished and invites you to linger even more. Big compliments to the owner and his team.

What kind of creamy shit is this? Ordered at 0:27 and received at 1:45 even though it was dead. There wasn't even any compensation. 20 euros for cold food. Strong. Digga I'm just biting into this nacho, just air Digga hahahaha I can't do any of this anymore.

An employee cleaned the floor with gloves, with the same gloves he disposed of the garbage and brought the food...mhhhh delicious and hygienic...never there again...ordering food took 45 minutes 🫣

This is the cleanest German McDonald's I've seen in the last two years. We visited with a child on Sunday morning, a wonderful atmosphere - everyone was sitting and enjoying breakfast, immersed in their thoughts. We were the noisiest company)) I also liked the service; the order was collected within five minutes, despite the rather impressive list. And the latest Sonic the Hedgehog 3 Happy Meal toys are also in stock👍🏼 After the crap McDonald's in Stuttgart, this one is simply magnificent!

Man sitting on the train the seats are right at the door was very cold like the 🍟 fries

Order was not delivered after 1 hour. Then I left

It has been recently renovated and looks very modern and chic.

We, Uber employees, are waiting for a long time to receive the order, please solve this problem.

Just pathetic I just didn't get half of the things Unfortunately I only saw it at home People always look in your bags before you leave and think it's a mess

I often go to the drive-thru and order for several at the same time. Unfortunately, this is now the third time I've been ripped off. Once again there was one Big Mäc too few. A real shame, especially since they already cost 5.79 euros. Next time I will check everything immediately and complain personally. So, my tip: BE CAREFUL!!!!

Conversion went well, a bit small but okay. Customers are encouraged to separate their garbage properly if the employee doesn't even do this themselves, why should the customers do that? The employee who cleans the tables throws everything in the trash. Good face and all 🤣.

Nice McDonald's friendly staff. We come here often.

It was mostly clean, especially the toilets were great. Food was good and warm, staff friendly and attentive. All in all a good experience 👍

Very nice staff, helped celebrate a birthday

Very nice MC'es. With incredibly nice, tolerant staff! We accidentally ordered a Coke for our toddler. A very nice gentleman kindly exchanged it for us for mineral water. The food was fresh and hot. I've never had the nuggets so hot and fresh. Thanks for that!

Largest juice shop rated 30 minutes for eating. The cola sat there for 20 minutes and was then completely warm and no longer carbonated and last but not least the burger was wrong. No apologies, nothing from the staff. Absolutely not recommended the juice shop

After the renovation it was just scrap, eaten on site last week, 2 errors in one order. Absolutely uncomfortable inside. Ordered online today and picked it up myself, unfortunately not checked, discovered at home that the 9 nuggets were missing (it was a menu). Half of the fries were raw. I tried to call several times, unfortunately without success.

I celebrated with over 60 people and there was still enough space to dance. Since this is purely a rental, some interior fittings and walls suffer. Kitchen is well equipped with grill, deep fryer, hobs and lots of dishes. You can party endlessly and no one cares about the volume because no one lives nearby. We'll celebrate again in January. Weekends are fully booked until May.

Very bad conditions, corona rules? None! The entrance is locked and the drive-in line extends to the street, the employees don't respond or open the door, so the exit has to be used, employees are outside and smoking or are inside and eating while the customers are waiting in line. In addition, 5 employees are on the tablet and laughing/screaming and using strong expressions, which unfortunately is not uncommon. An employee also walked around without a mask, which is a “no go” for me. And the employees working at the counter have little idea (probably not trained employees). As I have heard from other customers, this is unfortunately not an isolated case but rather the permanent situation, which for me is a complete miscoordination of the management, half of the employees could stay at home and you wouldn't notice any difference, I will do it like the others in the future Make customers and visit another branch, or go to BurgerKing in Deizisau. — Addition: The branch simply closes during the day and justifies this with technical problems... it can't be that the branch has technical problems several times a day and on several days, but that's not the bad thing, it's that the exits and entrances are locked so that there are no problems People could get in more, but I also couldn't get out and would be trapped in a fire... I will report this violation of the fire protection regulations because this puts human lives at risk and violates basic rights...

My favorite McDonald's, probably because it's closest to me. However, I was there today on Sunday, it felt like no kiosk was working, you couldn't go on to pay and the app also went crazy, so I couldn't collect points or redeem coupons, but the store itself can't do anything for the app...so we had to Waited around 15 minutes even though the order wasn't that big... I was really disappointed and just very annoyed

Very clean, good service at the table. Unfortunately, the medium fries in the menu cannot be exchanged for a salad...

I'm disappointed with the new MCDONALD, the floor is dirty, it's way too loud and the tables are dirty as are the seats. The renovation was unnecessary because the room became much smaller and I sometimes had to eat standing up.

Half an hour before the official opening time is simply closed, that's not possible, absolute disgrace.

Nicely done after the renovation, comfortable. Staff nice too. I'm constantly annoyed by what's missing on my tablet.

Got nuggets 1x instead of plant based nuggets, stood at the second counter once and then couldn't get to it. A real K-shop

The McDonald's was recently completely renovated and refurnished. Everything looks very stylish and high quality and the food is, as always, super fresh.

After the renovation, things look much better here and the atmosphere is much more pleasant. At the end of the day it's a McDonald's and everyone knows that it's not a luxury restaurant 😁

Ambient could be better, tables should be cleaned,

Today I have mine in the restaurant Ordered a coffee at the table, the employee put it on the table without a word, without a spoon, milk or sugar Serviette na bravo great service, why offers McDonalds offers this service when the employees are unfriendly and do their job incompletely.

The taste is significantly better than in Köngen. Employees here are also very friendly

After the renovation, we drove into McDonald's again. New appearance and beautiful interior. Unfortunately quality is subpar. Ice cold burgers and fries at ToGo. It's sad when the cola and the burger have the same temperature and then everything is carelessly packed into the packaging.

Never thought I'd be reviewing McDonald's. Me and my girlfriend grabbed a coffee and cocoa at McCafe. The store was recently remodeled and looks very elegant. What we didn't know was that we were served by the manager of the branch. All the employees are super nice and you notice a nice dynamic between your colleagues. Even the boss lends a hand. I would love to have a coffee here again!

The workers are fraudsters. I ordered a large shake but the amount for a small shake was poured in.

Too underground branch. This has nothing to do with fast food. The people behind the counter do 80% of their work and stand on their feet just as much as the people in the serving area who are waiting for their food.

Waiting 20 minutes for 2 cheeseburgers and a cappuccino is very customer friendly, everyone is a bit overwhelmed

A completely normal McDonald's, there's nothing extraordinary to say.

Please adjust opening times or change to closed.

On Friday I stood in front of a ruined building. According to the internet the store is open. How does it work? 😡🤬

Very friendly and very hard working. Customer is king

Very nice, smaller McDonald's that I almost regularly go to after work or during lunchbreak. I usually use drive-through version and although one or two of my orders got messed up (staff forgot an item I ordered) I can't complain about anything big. The inside restaurant is very clean and tidy.

Clean McDonalds, nice staff, lots of parking, drive in and the ice cream machine usually works

Slightly better than the others Don't MC the food But the service

Ordered several times from McDrive. Usually in advance via the app. Unfortunately, the branch never manages to pack a complete order. The highlight was a subsequent complaint phone call when we discovered at home that the kids' toys and drinks were missing from their HappyMeal. I explained the problem constructively to the lady on the phone. The lady probably didn't feel like it and just hung up. A new call attempt was not even answered. Unfortunately I can't rate anything positive here.

Very bad service. We wanted to buy something and we were embarrassed. Don't hire people who don't speak German.

The inside is temporarily closed

I ordered on Lieferando because it said a delivery time of 20 - 35 minutes, after 1 hour without food and without notification we called (large order) and the lady on the phone said that the order was being prepared NOW and only then could it be delivered . When we talked about the delivery time, she got angry and said we should pick up the food ourselves. We denied this because delivery fees had also been paid. There is no compensation or apology. It's really a shame and cheeky because my location is only 10 minutes away by car.

Two stars 1 for the fruit nonsense and 1 for the orange juice in the kids menu. Fries not salted for whatever reason, nuggets were lukewarm and tasted like they were 2 days old. My citizen was in pieces in the box and was only lukewarm. Many tables here are not clean. Not again

Food was okay. However, the hygiene is subpar. Smeared tables, sticky floor, all(!) benches crumbled and dusty. I really lost my appetite at times because who knows what it will look like in the kitchen. Dear employees, just clean smartly!!

I give you the highest score just for being attentive and friendly. Always very accommodating, friendly...more than you can say about other restaurateurs.

Most disgusting experience at McDonald's I've ever had. There were leftover food and spilled drinks everywhere... On the chairs, on the tables and on the floor. Extremely unhygienic... you just don't want to touch anything there. And since everything at McDonald's is prepared with bare hands and without gloves...goodnight! That was probably it for a long time!

Were there on August 25th, 2024 at around 9 p.m., there was all hell going on at the machine in the restaurant, only 3 out of 4 worked, as is often the case. After waiting 10 minutes for an employee to come to the checkout so you can pay, after several employees just looked at you and then turned around to talk to the colleague. After the food came after another 20 minutes, it turned out that 2 burgers were forgotten as well as the fries. Sad because it wasn't the first thing that was forgotten!

I was so disappointed with the service. I had queue number 142 and had paid at the checkout. You could see I was on crutches. I sat down to wait for my finished order. It was called 2 minutes later. Presumably not to worsen the statistics. However, it was only then that I started placing my order and, at the same time, chatting among colleagues. I was angry but was ignored. I even had to ask for a bag to have this with them Crutches went. Dear McDonald's team, that was a super negative customer service and negative customer experience. I hope this comes up in the team.

Probably an Irish/Scottish hamburger restaurant. Primarily self-service at the counter. There are also TVs on which younger guests can type away!! Yes, with your fingers on the screen!! This saves water because there is no need to rinse. Cutlery is at least a foreign language here, at least when we asked for something similar to a fork made of wood?! Is this event for sure gastronomy nonsense...

Perhaps the ordering terminals should be waiting there...apart from that, unfriendly staff So a few kilometers further and then things will get better!

I ordered via the mobile phone app shortly after 11 p.m. on July 31, 2024 and drove to McDrive in Nellingen. First surprise: Only cash payment possible, card is not accepted. Second surprise: Points were not recorded for orders over €15.16 and the current 100 extra points when the amount reaches €15. It wouldn't be so bad if it weren't for the... Third surprise: The receipt is completely missing, as is the standard email about the order. This makes subsequent recording extremely difficult. I know the dates and times, payment amount, restaurant number, order number from the app, but not the order number from the receipt. Very annoying. I'm trying it now anyway.

Very dirty , The children's play area was very sticky... the seating areas still had old crumbs. Corners and edges can handle extremes...McDonalds definitely needs to do something

I was in the restaurant today, July 23rd, 2024 at around 7:40 p.m. and wanted to order. 2 of 4 terminals were defective. Then wanted to order at the checkout. Although other employees called the cash register twice, NOTHING happened. After 6 minutes I left. This is not the first time in recent times that as soon as there is a little more going on, all employees (and management) are overloaded. If there was another McDonalds on the Esslingen-Neuhausen route, it would never see me again.

Worst boss you can imagine. Completely overwhelmed, no respect, total chaos. Food comes smeared with sauce on the bread. Something is often forgotten, always check your food. Allow at least half an hour for the empty Mc Drive. Pure disaster. As if that wasn't enough, the mc Drive is assigned its own rules. You were on your moped for 10 minutes until you got your turn, but then you were told that only cars were served????? Never experienced anything like this. A shame

The food was completely cold, the salad in the Big Mac was old and brown, and I waited an hour and a half for the food even though McDonald's is only ten minutes away from me. The delivery person was very unfriendly.

Light fries, oh well. Simply slapped Royal TS into the box so that half the salad was on the outside. Without words

The purest catastrophe Citizen Cold!!! the cheese didn't have any heat! One bite was sick... got up to get a new one! Great, I got a new one! It was just as much of a joke!

Standing at the drive-in for 25 minutes, the staff doesn't even understand German. Catastrophe when ordering. Bottomless impudence and no, not the first time