McDonald's in Saalfeld/Saale

A 20-minute wait for two burgers with fries and a drink, and then the burgers just slammed into the wrapper. Very poor service. Update 12/09/22 Still a complete disaster: either you can't redeem a voucher from the app, card payments aren't accepted, or the terminals aren't working. The staff seem overwhelmed. Update 03/25 Conditions are still very poor, staff are completely overwhelmed, and the waiting times are unreasonable. There are leftovers on the floor everywhere, the tables aren't clean, and the technology only partially works.

Service unfortunately subpar. When we were at McDonald's today, almost all the seats in the restaurant were free - it wasn't busy. We waited over 45 minutes (!!!!) for our order. (2 people with 1 menu each) When you first asked, you weren't even noticed. The second time I asked, all I got was “Yes, I’ll do it straight away.” If employees are overloaded and therefore cannot offer any quality of service and customer satisfaction, something should urgently be changed. And you could have simply expressed an apology. Unfortunately, this is the second time we have had to wait 45-60 minutes. The first time it said “Sorry, system error.” This McDonald's branch has clearly deteriorated in quality - it's a shame.

There is no cleaning in the restaurant. Table service doesn't work. Hand dryer in men's toilet does not work. The sauce ordered is missing from nuggets

Ordered 2 cheeseburgers, didn't look in the bag the first time and ended up only having one. It's obviously very difficult to correctly fulfill an order with only 2 items.

Nothing fits there. Staff rude. Tables and chairs dirty, sticky and therefore unhygienic. Never again! This is a case for the office to review.

Service was ok, the indication that the food was already ready was not visible due to the lack of a display on the monitor, the tables and benches/chairs were partly dirty with leftover food.

Unfortunately only three stars for the food because it wasn't really warm, there was no salad on the burger and the prices are higher than in other branches.

I used to eat there often and everything wasn't always okay, but since the change of ownership the place has been a disaster. In the last month alone, the fries were old (cold, flaky) in 4/4 orders and the burgers were old in 3/4 orders as well. In the meantime the price has almost reached the level of a restaurant visit, the quality should be right, but it isn't. In the future I think I'd rather drive the 10 km to the competition, there's less loss of quality.

Catastrophe to the third degree, tables disgusting, I disinfected them myself. Eating takes forever, ordering forgotten several times. When politely pointed out, the response was unfriendly. Dirty cups are given to customers, it's not acceptable at all!! Never again!!!!! Disgusting, unclean, unfriendly, not possible at all!!

Very good advice at the checkout. I was recommended the cheapest combination of several menus. This allowed me to save 8 euros. 🍟

Waited 15 minutes for the mobile order, ice cream half full, salad half full, no cutlery, dressing missing. As always, the atmosphere was dark and cold

We just paid for our online order at the checkout and realized that you were super friendly and in a great mood with your colleagues whom you trained.😉😊 I hope you remember me. I'm the dry eater without anything😂😉😊

So everything is fine, What just doesn't work at all, was there in December 24th and again today... it's freezing cold in there. Eating with a jacket is not pleasant

So the McDonald's wasn't even half full and I waited about 30 minutes for 1 normal Chess citizen! I don't know, there are definitely better McDonald's out there. Kind regards

Actually nothing special, but luckily there is a fast charging station with reasonable prices nearby.

Happens to us once or twice a year...

So you wait 10 minutes to pay in cash because you just don't get served at the checkout and then my fries are forgotten too. Cheeky

Employees totally unfriendly. I hardly received anything from my order. When I went forward to clarify the problem everyone just rolled their eyes... Lettuce was brown and old

There was a lot missing when we ordered - which we unfortunately only noticed when we got home. When I asked which drink was which, I was simply told that I would find out. The fries were limp and only half full. We don't go there anymore.

We had a lovely evening thanks to the waitress and our friend Ole. LG PS the cookies were delicious

Very nicely decorated for Christmas, totally cozy

It's always very dirty. The burgers are made to fall apart, very messy. In addition, something is constantly forgotten in the order: sometimes the sauce, sometimes the second patty, sometimes the burger. Please change the administrator.

The order arrived quickly and tasted good.

Always so beautifully decorated and decorated to suit the season. The employees are all very friendly

Quality has decreased... Employees used to be friendlier...

Ordering is usually a bit bumpy. The ordering terminals often don't all work and you have to wait a short time. Some codes cannot be scanned or there are no more place cards. The employees are all very friendly, despite the stress of being busy. Annoyingly, I almost never received a correct order. It must be a curse because others don't have this problem, yet every single time at least one burger is missing from my order. It's not a big deal, the staff reacts in a friendly manner and helps. I no longer find the branches as visually appealing as they were a few years ago, but it is clean and there are enough seats. The toilet is usually very clean too.

Today I stood on MC Drive for three quarters of an hour with my son for two burgers and an apple turnover. That's not exactly customer friendly.

Very great Christmas decorations. Never seen anything like this in a McDonald’s. 5 stars for the ambience!!

You wait forever for your food at McDrive. When we get home we find that all the flesh has been burnt. Over-salted fries. So honestly, the prices are rising, the quality, which isn't the best anyway, is getting worse and worse, not to mention the service.

I wanted to order a coffee. I was standing at the McCafé and was asked in a completely rude manner to order at the terminal because there was supposedly no cash register there, even though there was an EC terminal. The employee has not heard anything about customer service or friendliness. I then left without buying anything. No recommendation. 👎👎👎👎👎

Ines is the best employee But don't want to give me the new carpet

Some of the staff (at least the German ones) are very nice and up for jokes - quite familiar Since I don't eat anything here, I drink coffee every evening, which is really good here A good place to stay for people who have nothing else to do I'll come back here tomorrow anyway

Went to McDonalds in Saalfeld this week. It was my last visit there for now. 1. The staff seemed completely overwhelmed. 2. Long waiting time 3. A burger was missing. We got into the habit of checking things on site because it often happened that something was missing when we wanted to eat at home. 4. The burger we got was also the wrong one, which unfortunately we only noticed when we got home. 5. The burgers were clapped together so that nothing remained on top of each other and you had to put them back together again. And all of this at high prices. No thanks. I can also go to a decent restaurant there.

- very clean toilets (for men) - Fries well salted and not too wobbly with fat - Burger was very tasty

Everything fine. You feel great. Keep it up!

Beautiful and very well preserved

Not much going on, waiting forever to order

Hardly any German-speaking staff and the staff who do speak German come across as very annoyed when asked questions.

The best poppy of all possible places where I have been, in Berlin, Munich, Nuremberg, Jena, nowhere is there such fast service and service except here. And the food is always delicious.

I haven't been there for a long time and that was the last time. The former €1 burgers now cost €2.50 - almost €3? For this waste of food.? You lose your appetite before you get the food out of the bag. Hardly any sauce on the burgers, dry and old. Nuggets felt like they were from the day before. We never eat in the store, but at the 24hTanke a minute away. So it wasn't fresh anymore/hot doesn't work here. Although it's true. Nothing was fresh there and it wasn't hot anymore. It's better to go to a restaurant and pay €5 more.

Half of the order was wrong, some of the service didn't speak German and was very unfriendly. Food was slapped together very carelessly...once and never again

3× fries and all cold...very nice in itself and the food was good but the fries were a shame

Per: - decorated for Halloween Cons: - Toilets were terrible - The smallest orders took forever - Garbage on the tables

I'll say it politely. There is still room for improvement when it comes to cleanliness

The food was really bad, I only got half of it, there were two net potatoes missing, it really turned out to be a soft shop

No, the food was totally bad and expensive.

Went to McDonalds today (9/24/24). Not only did we have 2 wrong burgers (we got the right ones after asking), but our waiting time was extremely long (we were also given a straw for our drink after asking). A few tables hadn't been wiped down and trash was still lying around. The staff were anything but hygienic. The gloves were missing and I saw a donut fall into the sink (the one for the pastry tongs) and then put back on a plate in the display (really disgusting)! I don't want to start with the burgers... there was hardly any sauce on the 2 chicken burgers and there was a lot less sauce on the MacRib than normal... All in all, really not a nice visit...:(

Experience at the drive in: Fast processing, friendly staff, food fresh and without defects. 5 stars!

The citizens were squashed, then drinks were spilled but not cleaned up. Tables and generally very dirty.

With one of the few MC where it was clean and tidy. Beautifully decorated and well structured.

Nobody in this juice shop can speak a word of German.

Badly burned nugettes again. Cheeseburger is just buns and pattie it just keeps getting worse

Quite ok for MD. It's quick and the employees are friendly. Despite her stress.

Me and my children got food poisoning 2 hours later!

It's a shame, I thought they might get it here. Everything that was ordered really had to be included in the order. I'm missing a small chip and the toy (Smurf) from the happy meal. Of course that caused a lot of crying 😑. I ordered mobile. And the gentleman asked me at the checkout. Whether it's to take away, and of course it wasn't packed

Terrible restaurant. I'm waiting for a long time for food

I was just standing in the MC Drive when an employee shouted that she had a meeting and it wasn't open, she didn't know how long it would last, but she was sipping her drink herself! This place is unbelievable! If you don't feel like working, stay home and work hard. Apart from hygiene. I'll probably contact the responsible authorities, what you're doing is more than just borderline! You're crazy!

I ordered food today, June 24th, around 2 p.m. There was a wannabe shift manager who played me for a fool. The office should terminate this. Unfriendly and rude. You don't have to go to this store. Either something is missing or you are treated like a homeless person by such people. 1 star is already too much

After repeated times, I would like to tell the nice, somewhat corpulent employee (I think she is the manager or shift leader) something... Could you please stop dressing down the employees in front of the customers all the time!!?!! Incredible !! Something like that is not appropriate! They are all just human and mistakes can be made!!! You too are not without errors

There is total chaos here. There are a bunch of employees there and one of them doesn't know what the other is doing. All tables inside were already closed at 9 p.m. yesterday on July 16, 2024 because everything had already been wiped down. And that despite being open until midnight. Apparently there weren't enough staff, so a blonde, older employee shouted at us. We saw a total of 7 employees, which should probably be enough for a week for a not very busy shop. We also had the wrong drinks on our tray, but they noticed that. Hygiene is not given very high priority in this branch. The employees in the kitchen don't have gloves on, they bleat their ears and then finish the burgers...that's weird. A hidden hygiene inspection would have to come and take a look at these conditions. Disgusting!!

Almost every order was missing something and I don't even want to start talking about the long waiting times.

Unfortunately there was total chaos when preparing the food and drinks. Something was always missing (had to complain about an order 3 times) Staff understands customers very poorly!

The food and service are top but the ambience leaves a lot to be desired. The prices are pretty high.

Food doesn't taste good and you have to wait for hours

Very friendly staff and quick service.

So the fact that 3 burgers are missing without checking is really sad. Then I'd rather wait 5 minutes longer and have everything in the bag! Unfortunately I only noticed it at home. This is how you make good money! Thanks

Best ice cream far and wide. Great value for money and very nice owners of the ice cream parlor.

We were there for breakfast on May 1st, 2024. It was well attended but not overly crowded. After 43 minutes we got our food to take away. To be on the safe side, we checked right away...there were 2 burgers missing, one piece of toast was wrong and the toppings or dips were wrong. Order complained about and you had to wait another 10 minutes. The absolute biggest impudence was only noticed at home... the pack of 12 mini pancakes ONLY CONTAINED 8!!! What's that supposed to mean? Do I have to count the individual products or what?

I don't know what's going on lately, it's happened several times that the order is not complete... Not checked today and incomplete again... thank you very much for nothing, the main thing is paid...!!

Because of the “friendly” service on May 1st, 2024 (in the morning) I take back all my good words. The queue of several people was simply completely ignored by employees for about 10 minutes. Yes, there are other orders, but you can say something, right?

Long waiting time at the McDrive...not all the things you ordered are in the bags...you have to check carefully...it's a shame

The food was actually good, but with an open kitchen you should make sure that all employees adhere to the hygiene rules. Unfortunately, one employee wasn't wearing gloves and was biting his fingernails. Then he touched the burger buns. Pretty gross.

You wait forever at the checkout, your food is incomplete, the machine doesn't work properly :/

We rarely go to MCDONALD'S anymore, but this time it was just right after the swimming pool. Despite it being very crowded, the service was really good and very quick. But I know why I almost never go to MCDONALD'S anymore, the food, well what can you say, it was good, but the double cheeseburger at the end just tasted disgusting. Took a bite twice and then threw it away. They're only in because of the children. If you think about it, after paying 90 euros, I might prefer to eat at the Chinese buffet next time.

It seems like everything is fine, but everywhere has its drawbacks, although there are not so many of them here.

It always tastes good, nice employees, etc. I think McDonald's is a very good place.

If you place 3 orders in McDrive, you can assume that something is missing from at least 2 orders. At least complaints are dealt with without any problems, but it's still extremely annoying. Often we didn't look because the order was manageable, only to find out at home that something wasn't there.

Food is repeatedly missing from the take-away order... It's no longer nice to go out to eat with the family...

Tables not clean. The prices are also a bit high.

Not recommendable . The staff are RUDE.

Technology simply never works and service was also very poor.

People hardly understand you there (language barrier)...

Everything used to be nicer without digital ordering. Old customers no longer know their way around.

Very unclean, there is rubbish everywhere, the tables are not cleaned. Overall not inviting at all.

So ordered from mc and arrived at home (5 minutes) away, everything cold from citizens to fries. Very sad

It was very good food and I go every Saturday

A McDonald's, parking space is a bit tight, otherwise everything is OK.

Hello everyone, I'm now speaking out after many, many visits to the McDonalds in Saalfeld. It's crazy how often something goes wrong with a take-out order. Be it in the drive-thru or to take away from the restaurant... It is not even certain whether the order is correct on the second attempt. Based on our visit today, I am now writing this review. Even on the third attempt we couldn't get the order right, but then we had enough and left. Unfortunately, it has to be said that this only happens when there are a lot of foreign employees on shift together (please don't misunderstand, but it's noticeable that it is like that!). And given the extreme prices, that's just an outrage! I won't be seeing myself there again anytime soon.

Actually quite good, but there is a lot of deduction for the floor. It's so greasy that I almost fell several times.

Nothing to complain about. The ordering machine may be incorrectly placed, quite close to the entrance.

The food is good and the staff is mostly friendly. In my opinion, the cleanliness in the restaurant and outside leaves a lot to be desired in Saalfeld, and I'm not alone in my opinion. I'm very surprised that the "hygiene" hasn't been criticized yet. This should definitely be worked on. Personally, I try to touch it as little as possible.

Nothing going on. And you wait forever for food. 😞

The restaurant made an unclean impression.

Egal wie kurz/lang man am McDrive wartet, man soll jedes mal "vor fahren" wegen der Zeiten. Was ist das für ein Blödsinn? Eine heiße Tasche wird prinzipiell kalt serviert. Und am McDrive ist an der Ausfahrt eine Schwelle, wo ich mitm 911er aufgesessen bin und so tief ist der echt nicht!! Darauf sollte man vor dem Einfahren hinweisen, kann ja schlecht rückwärts wieder raus...

It sometimes takes a long time to be served if you want to pay in cash

Wasn't there for a long time for health reasons. The prices have risen quite significantly. Food was good as expected and quick.

Ordered ice cream with chocolate sauce, it was just covered with three dollops of sauce on the bottom.

Wir wollten nur schnell einen Kaffee zum Mitnehmen holen und mussten ewig warten...

Die Bestellung kam schnell aber das Essen war nur lauwarm.

Die Bedienungen sind recht freundlich, der Rest ist typisch MC