McDonald's in Herrenberg

The McDonald's used to be really OK, but unfortunately, this one is a complete disappointment! Cold wraps, cold fries, my girlfriend got meat instead of vegetarian, and the employee is even more arrogant. When you complain about the cold fries, you get cold fries again. We'll never go to this branch again. This arrogant employee is extremely damaging to the business. Experience on October 7, 2025, at 9:15 p.m.

My order was incorrect. We were at the McDrive and didn't notice it until we were on the highway. It's a shame.

World's fastest drive-thru! We had to wait 20 minutes for two coffees and a Coke before we could order, two cars ahead of me. Then we stood in line for another 10 minutes before we got our drinks. Finally, as the Coke was being handed over, the lid flew off, and the Coke spilled all over the door and my leg. And it wasn't even Friday the 13th!

When ordering coffee, disposable cups are always used without asking the customer if they want a proper cup. Furthermore, little attention is paid to hygiene.

It's already furnished. The restrooms are clean. And the food arrived quickly. The food tastes like McDonald's everywhere.

There's never any soap in the toilets. They're always dirty.

Freshly prepared and friendly service.

Absolute disaster.... Drive-thru to forget..... 15 minutes waiting time at the counter unbearable... then you can just go in and do to go... shitty store

The location and the service are great, that's it. Today I had the worst McDonald's experience of my life. We live no more than a five-minute drive from the location and ordered. The food was incredibly expensive (€33 for two meals) and arrived ice-cold. It must have been chilling for over half an hour. To top it all off, the order was wrong. They didn't have Coke Zero, I chose Diet Coke, and they delivered Coke with sugar. I can't drink it, so it went in the trash. Never, ever again; it really couldn't get any worse.

Be careful—there's a €45 fine if you park here for more than 150 minutes. Catastrophe!

A terrible place on the highway, I recommend passing it. The Coca-Cola is watered down, the fries are plastic, the toilet is pissed on, the staff is rude.

A complete disaster 😫. Orders can't be placed in German. What kind of service? 🤷‍♀️ At McCafe, there are more flies in the cake counter than cakes 🪰. The food is bad and the taste is mediocre 🤢. I was back after many years, but I won't be back. At these prices, I expect service and at least something acceptable to eat. 👎 #McCafe #Disaster #Service #Food #Flies #Taste

I was very surprised, very friendly and clean. There's also plenty of seating outside next to the play and slide house for children.

We were on our way home and spontaneously stopped at this McDonald's. Our first impression was really positive: modern interior, plenty of parking, and really convenient – ​​you can order directly from your car at a terminal. I thought that was great, especially with children in the car. The charging station was also free, which is a plus. The second spot was blocked by an emergency vehicle, but that was perfectly fine – no big deal. What really bothered us, however, was the extremely long wait: a full 25 minutes! Far too long for a fast-food restaurant, especially if you're just taking a short break. It was clear that we weren't the only ones dissatisfied – other customers were also annoyed at the wait. The food was okay, no surprises, but nothing special either. Unfortunately, the tables weren't particularly clean, which somewhat dampened the overall experience. Overall, I had the impression that the restaurant was overwhelmed by the crowds. It's a shame – with a little better service and more attention to cleanliness, this place could be really good.

The quality of the burgers has gotten even worse. Now it's really bad. I always thought there was a quality standard. Apparently not in Herrenberg. What a shame.

A heartfelt thank you to today's late shift team. With their warm interactions with the children and small gestures that brought smiles to our faces all day.

I have been to many McDonald's but never seen such a bad McDonald's unfriendly, long wait time never again (30 minutes for 6 cheeseburgers)

My daughter and her friend ate ice cream at McDonald's in Gültstein on September 4, 2025, at approximately midnight. Early that morning, around 6:00 a.m., she vomited for the first time. Her condition worsened hour by hour. She was vomiting constantly and developed a fever, so we were on the verge of going to the hospital. At the same time, we learned that her friend was also vomiting and had to be hospitalized due to her acute health condition. She received five IV drips. As a mother, I am certain that both girls have food poisoning. This is a complete mess.

Parking is difficult on weekends, but there's a terrace nearby for outdoor seating.

Almost always understaffed. Employees are always stressed, often forgetting or confusing orders.

Unfriendly staff and then the cleanliness Ordering doesn't come so completely McDonald's, employee, manager also very strange and friendly Cashier also very slow, so no staff to get up much And they don't understand German, always likes making mistakes the whole time All strange, unfriendly employees

The outside area is dirty, the chairs are broken and torn. The service staff is unfriendly, and the burgers are carelessly thrown together in the box. The inside looks clean.

Tables dirty. Toilet dirty. Water in the sink on the toilet so hot it burns your fingers.

Ordered through online one item missing. Even not picking the call . Service very bad

The waitress spilled all my coke on my food. I said I won't eat it like that. When she went into the kitchen, I thought she would make new food, but she just wiped it off with a cloth.

The food is as it should be, and the atmosphere is just as nice, but the wait times have become very, very long, even for just an ice cream or an apple pie. You have to ask for your order before you get it. That would be a huge improvement.

Unfortunately, the employees are rarely able to pack a full order. When they pack the products in a bag, they always manage to place the burgers, which are only wrapped in paper, at the very bottom, so they get completely crushed.

We went there specifically for the breakfast special and wanted a 20-pack of nuggets. At the checkout, I was told that they were only available at lunchtime, but there's big advertising everywhere that they're available in the morning. I'll go to a different branch in the future.

Horrible, MCDrive takes 15 minutes and I was the only car…

Not the McDonald's it once was!

During my last visit, I noticed that the fries and the lattice potatoes unfortunately tasted very old, almost as if they were from the day before. At first glance, however, the shop made a very clean impression.

Good parking, relatively empty, fast service, close to the highway. Restrooms are clean - though privacy while peeing would be nice.

Waiting here for over 45 minutes for our food staff also unfriendly the first and last time I was in this mc

Unfortunately, there are endless flies... It's so annoying. Why doesn't Mc do something about it? Very unpleasant. This was my last visit here.... According to the staff, the problem is known, and they've already got a fly killer running 24 hours a day. One killer probably isn't enough... What will it look like in the kitchen with so many flies?

Top service - we made a mistake when ordering, but it was promptly corrected.

Wait 45 minutes for a pack of nuggets. Avoid this restaurant.

Small parking lot, completely full. No spots. Fries were soggy. Missing food from our bag.

These incompetent employees after half an hour waiting this top quality employee forgot my sauce

We had to wait half an hour. Impossible. It was a small order! New people kept coming in, ordering after us. It was awful.

I'm a junk food junkie so of course this rates very well. Updated 04/28/2025: Sill satisfying my cravings.

It's often very crowded. Things have to move quickly.

If it looks like the toilets behind the counter then mealtime

The food was spit out, the burgers fell apart, and the staff was extremely unfriendly. Definitely skip it!

Everything was fine. We sat outside on the terrace. It was clean and tidy.

Incredibly incompetent, irritable, and slow. And unfortunately, that's the norm.

Chaos... first the electronic order, and then the display doesn't work, and the staff can't manage the chaos. It means a long wait! I advise against ordering coffee; the staff can't get anything done and then neglect the coffee...

Ever smaller and ever more expensive. What's happening now is more than a rip-off.

Good McDonald's. Well-maintained, the food meets McDonald's standards, and the staff is friendly and uncomplicated.

The men's restrooms apparently haven't been cleaned in a while; the floor is sticky. You have to wait 20 minutes for two regular burgers, and then you get a burger that's been cooling on a tray for 10 minutes. Anyone who's ever eaten a cold burger at McDonald's knows that you don't want that taste. Telling the employee that you don't want the cold burger is met with a shrug; you've already collected your money. To me, that shows that McDonald's has lost all sense of quality.

Disappointing all around. The wait was endless for the order to be ready. The staff was stressed, but still didn't get much done. The soap in the restroom was empty, the floor was sticky. The tray returns hadn't been checked, let alone cleaned, in a long time. The screens were broken when we picked up the food, and the touchscreens were also broken when we ordered. But hey, there are flowers on the tables.

This should have been said a long time ago. When you place an order, half of it is regularly forgotten. The tables are always dirty – they are never wiped down. The food is often cold, the fries almost always dry, thin, and cold. There hasn't been any water in the sinks in the women's restroom for over a year. There's no running water – you can't even wash your hands. The floor of the women's restroom is often either littered with toilet paper or wet with puddles. All the ordering terminals are constantly stuck – placing an order takes forever, the touchscreen is unresponsive. The staff is too lazy to even bring a straw. Orders are brought extremely slowly – as if this isn't fast food, but a restaurant. Please do something – this is not normal!

I come often, so I can give a realistic assessment: - Orders are always incomplete (more than three items seem to overwhelm the staff) - Tables are dirty, never cleaned - Garbage piles up - Food - okay - Fast food doesn't mean a 25-minute wait for me - Women's restroom has been broken for 150 years; apparently, no one there cares about hygiene - Interior is worn and full of holes - After consulting the manager, the situation remains the same

Had ordered a small drink at the drive on the way I wanted to drink, lid slipped off small cup lid of the large drink all over me and never again sit this McDonald's

You don't get what you order and almost every time you visit it's all bananas

I'm out from McDonald's. That is not anymore food they are feeding you with plastic.

The interior has definitely seen better days, with torn upholstery and worn tables. Unfortunately, the food was already very cold when it arrived. Milkshakes were out. The collectible glasses were also gone. There was no place to sit outside because they were cleaning, which was important but annoying.

Every mall is missing 1 French fry, 1 Big Mac and 1 cheeseburger today, the rest instead of regular fries cold and the money back in Mühl....

The food is good, and the interior is rarely dirty. For a change, there's no feces on the floor of the restroom. There's always the option of having food delivered to your table. The staff is always friendly and welcoming, and the portions are generous.

Nice place, delicious food, food is even brought

Very well-kept for a McDonald's. On my last visit, there were fresh flowers on every table. Very nice.

The worst McDonald's I've ever eaten at. I waited forever for food even though it was empty. The food was cold, with fries without a grain of salt. It was the first and last time I went to that place.

1. Very slow self-ordering 2. Some unfriendly staff The rest is like any other Maggy

The floor is sticky everywhere, all the tables are dirty, and many of the seats are dirty. Ordering took forever, and the staff is completely in the mood... Never again...

Something's always wrong or missing. Today we ordered two TSs with beef added. It wasn't on either burger. But we paid extra for it. How are you supposed to check something like that on the fly?! The "+Beef" sticker was even on the packaging. If this wasn't the closest McDonald's, we wouldn't go back. The vegetarian selection is also poor, and the burger sits in the packaging as if it had been thrown in from 3 meters away.

Unfortunately, I have to write a bad review here. I like to stop here so my little daughter can have a quick distraction and a little something to eat during a long motorway trip. So I usually order her a Happy Meal, but unfortunately, the staff, presumably due to overwork combined with a certain language barrier, are unable to fulfill my child's wishes, which is extremely frustrating for my daughter. Twice in a row (once on the way there and once on the way back), unfortunately, NO toys were added to the Happy Meal bag. It was also very loud and felt hectic among the staff behind the counter. Perhaps they should also view children as customers (also in the future) and treat them accordingly.

People are kind, good, friendly

The control terminals do not work properly. This time the touch screen worked poorly. Last time you couldn't pay at the terminal. Fries were no longer particularly warm.

Unfriendly service but not all, lack of hygiene, the employees are overwhelmed. What a shame!

Always works For small and large hungers Always freshly prepared and quick and clean

Unfriendly staff and wrong order received. Thanks for nothing...

The door is open from 8:00 a.m. No entry at 8:30, although there are staff on site. Expressly Easter opening times.

Do not trust opening times on holidays. They should have been open since 8:00 today, but at 8:40 still was closed

No food after 45 minutes of waiting. Very dirty toilets.

Great option for a stop off from the A81. Clean restaurant and smiling staff. Clean ladies toilets. One of the touch screens was a bit glitchy, and coffee just average. But otherwise burgers, chips, nuggets and McCafe cookies all good.

The food was cold and not tasty. The tables are dirty and the toilet is smelly and dirty.

Waiting time is incredible. Over 30 minutes is really cheeky. There wasn't that much going on!

Unfriendly staff (annoyed). From the Mc Café the ice cream cafe is not cold and not tasty for the 4€.

Unfortunately, Gültstein is the worst McDonald's in the area. Dead-fried nuggets and tables are never wiped down. And please set the drinks machine correctly, the Coke Light has tasted like water for weeks...

Barely two hours have passed and the burger is already bursting at the seams.

The waitress kept forgetting something and had to come to our table a few times.

One of the best McDonald's I've been to so far! The nuggets were crispy and warm. The fries were great. The ambience is nice

Floor is always very sticky, tables, chairs and benches are unclean. There is often a lack of soap in the toilet.

We were at the drive in shortly after 7 a.m. According to the animated board, there are now also cheeseburgers and chicken burgers for breakfast. Just not here. Please note that these burgers are not available during breakfast times. We wouldn't have asked for it if the billboard didn't expressly reflect this offer. 1 coffee and a breakfast burger took all of 13 minutes. Clearly too long.

Incompetent staff, probably doesn't want to work there themselves. I ordered but nothing arrived, as is often the case. Nobody answers the phone either.

Everything was ok before. The last two months have been a disaster. Order online but when you get there they don't have an order. And they are still deducting money from my account and the items I ordered are not available. Even today, the lady in the white shirt sends me to the first window to pay. And it was paid by card an hour ago. Something has been very wrong here in the last few weeks. And every time I wait on the sidelines for half an hour until they reach an agreement. I wouldn't even wait if I hadn't already paid. Even though I'm a regular customer, I'll avoid this one as much as possible from now on.

Great employee, very accommodating and helpful.

I think that you forget something… Big tasty bacon it’s without meat from now?

Nuggets and burgers were cold. Hygienic conditions really disgusting. The floor is dirty, the tables are sticky, there is old dried ketchup on the walls up to the ceiling and the toilets are really catastrophic. It's questionable when the last time this was properly cleaned.

If you like soggy and rubbery fries, this is the place for you

It was very slow 5 minutes just waiting to pay even no customer order comes half missing unfriendly and staff don't want to work again

This place shouldn't even get a star. Something's always missing. This time our food was freezing cold, and it only took us five minutes to get home! It's unbelievable that people would spend money on something like this when everything has gotten more expensive anyway!

The blonde employee at the drive-in counter should be taught how to say hello and goodbye and not just open the window and hand over food and close the window

Sometimes it's like this, sometimes it's like that. People regularly forget to put something in their bags at the MC Drive.

I recommend! Especially the man who 15.2. around 1:35 p.m. he gave me a takeaway order.

We arrived around 11 p.m. There were no drinks except water, the toilets were broken or overflowing. There was no ketchup or proper sauce for the food. The tables were so dirty that you could only eat from a tray. Never again!

The Big Mac bread was much too dry and it was cold. They clean it up every now and then, which I thought was great, so you always have clean tables.

Employee tells us at 00:40 that they are no longer taking orders….. cheeky

Nice interior, unfortunately the food was lukewarm

Was at the MC in Herrenberg yesterday. Extremely bad service, unfriendly. They forgot the fries, really annoying!!

Outrageous wait times and no organization at all in the store. I've never experienced that at a McDonald's before.