McDonald's in Urbach

The Rösti was slammed into the bag so that the patty slipped out of the packaging, the Cola had no taste (syrup empty). At the counter everything is handed to you by the boss without greeting. It's a shame, I actually wanted to get a quick snack here...

Unfortunately, it was only noticed at home that it was incomplete...

Newly renovated but the food isn't any better. The main thing is to keep your stomach full 😂😂

Eating quickly in between meals

The same crap every time. I order something there and something is always missing. Things like that just make me angry. Never again !!!!

-The food prices at McDonald's have more than doubled recently while the quality leaves something to be desired. -The staff is very friendly and attentive, but is kept to a minimum. -Service in this “restaurant” has already been completely transferred to the customers. Now I should also separate their boxes, cups and garbage after consumption. Soon you will have to wipe down your eating area after eating.

An employee had a casual saying today 👍👍

Very nice staff. But there's something wrong with the milkshakes and the Royal Ts, they taste completely different (not good) than any McDonald's I've ever been to

Very clean, very fast, uncomplicated. We received wrong book with Happy Meal but our daughter was satisfied. We didn't have to swap. We will definitely visit again.

a team of incompetents.. you pay points for certain products and get nothing and sorry!! You have no one to be with anyway

The people who work there are always extra polite and have a lot of patience with children. Everyone relaxed and friendly.

When my ice cream arrived it was already cold

The employee was not well informed. Otherwise everything is ok.

bad mc my burger only had salt in it you can't speak German do your job properly hire Indians they can at least make the burgers cleverly the toilet is full of vomit no one cleans even though you tell them so the place is just ridiculous

I don't understand why a renovation leaves only a cash register at the end. Every time I come here I wait at least 15-20 minutes for my food, which before was 5 minutes. Please improve

It's all ok! Unfortunately there were no chicken wings

Unfortunately, in 35 years I have never eaten such over-salted cheeseburgers at McDonald's as I did here... and they always taste the same throughout Germany! sorry but that must have been the chef's intention. You can't sell something like that... and I was only in the drive-in for a short time. No reason to do something like that because there was no contact (ordered via app) other than a friendly greeting from both sides.

After the renovation, the interior is now cold, uncomfortable and loud.

It takes way too long and it feels bad to be here every time

I don't think I've ever eaten such bad TS before

Right at the beginning: only 2 stars overall because of the incredibly slow service. You can allow 20 minutes from ordering to handing it over at the counter. Today. Sunday. 9 p.m. That doesn't work at all. Eat: Burgers are great. Season the fries like this. Too little. Chicken nuggets fried too short. My opinion compared to other Mcs Ambiance: Cool. Everything new. Just a lot of cars. That's cooler. The ordering options are mega: counter, terminal in the store and via app on your smartphone. Food comes to the table or you pick it up But unfortunately as said at the beginning: I don't want to spend an evening here. I want my food. And you don't have to wait forever. That's somehow central to fast food.

There would be more stars if an employee hadn't made a mistake. I ordered two Big Macs without pickles. After 10 minutes the order came to take away in the car. After several bites I noticed that there were cucumbers on it. So I went back into the store and informed the employee who checked to see if there were actually cucumbers on it. Of course, everyone who ordered without cucumbers had a jar of cucumbers in their car. You should have a little trust in your customers. At that time someone else came along The employee said what problem I had. I then described it to him and his statement was that you had just taken the cucumbers down. E no, I order them without then I also want them without cucumbers.

I have never experienced worse service at any McDonald's. I will avoid this branch in the future.

The food only looks so great in advertising and doesn't taste like it was freshly prepared.

Tastes equally good everywhere The gentleman who took the order at the drive-in was extremely polite and funny. Really great to be served like that, top 👍👍

Long waiting time for unknown reasons

Were in Urbach today. Looks great after the renovation. Celebrated my granddaughter's birthday there. Orders came super quickly. Staff super nice and friendly. After the meal there was a very delicious chocolate cake. The kids were very excited. Keep it up. Thank you.

Child-friendly, nothing more! Salt EVERYTHING! Even the citizens peddies! Peddies just disgusting... Nuggets tasted like chili cheese! In drink, Fanta, non-carbonated... Unfriendly staff. Was my last visit, performance has been greatly reduced since the renovation!

Delivery service doesn't work, rude employees and long waiting times

It turned out really great. In the past, something was always forgotten. It's been working really well lately. Nothing will be forgotten anymore. Keep it up.

Very positive service, especially greetings for man with a beard

Nice team, everything clean. Unfortunately, somehow the scanners for logging in didn't work on any of the terminals... But there are worse things :)

Nice poppy) but there are a lot of people 🤥

Poop load here. I just wanted 1 more nugget. Was enslaved

Unfortunately the Royal TS was not available. This is my favorite burger, which I think is a shame 😔

Something is constantly forgotten during deliveries. The food is cold and seems stale. It's a shame, actually, I worked there myself and it wasn't as bad as it is now with the employees when we were there. Really sad. I just ordered again and as always I would forget something again. I really don't understand what the employees are thinking because they don't seem to have any brains, it's really catastrophic and nothing is ever given as compensation, it's really outrageous. So something has to happen, it can't go on like this. I wanted to order today but couldn't because the branch is apparently closed. Why is the branch closed? Why can't you sometimes order? Fries often come only half filled. It really doesn't get any more outrageous. We wanted to sit outside and it was raining and asked an employee if they could put up the large umbrellas. The employee said no, not possible. The boss complained because the umbrellas would break in the rain. What does it matter whether the umbrellas are open or in the rain? So what a disgrace. Very impolite. The only positive thing now is the new condition of the branch, but the rest is catastrophic.

At the drive-in, 2 of 5 orders were incorrect. Big Mac Bacon Ts become a Big Mac. Recently a menu was billed individually and therefore more expensive.

Absolute disaster since the renovation. Something is constantly forgotten when ordering, the staff is unfriendly and some of them don't speak German. Orders now take a disproportionately long time. Really annoying.

On the whole, the enormous prices bother me. The food is okay and the service is not bad... But for a fast food chain where almost everything is automated, I just think the prices are way too high. I'd rather eat a good kebab, it'll fill me up for at least half the day.

I've eaten at this mcdonald 2 times and both times they forgot something in my order. Orderd a big mac with 6 nuggets fries and soda and I only recived the nuggets, fires and soda. How can you forget the most important part of the menu?

Waited 1 hour for my order then after 40 minutes the drink came (the drink was wrong) after waiting another 20 minutes I asked what it was about, I was told that I had already received it (which wasn't the case) then I didn't feel like it anymore Had to wait and gave the order (which had already been paid) to another customer.

Waited almost an hour for the food. The employee then said he had already brought it and portrayed us as liars. After a proper announcement, we received the food. Still the worst McDonald's I've ever been to!

A pure disaster! Waited 45 minutes for 2 things... The order was forgotten and we only got food after asking several times

Waited almost 1 hour for food, unbelievable

I only got half of the order then after asking and the unfriendly manager I got the other half cold

Food is ok but the guy in the picture thinks he is something special.

I worked at this McDonald's for a year and a half, I got a new contract, but two days later I had a conversation with  shift manager and just told her not to talk to me with her hands.  A day later, Ender, the big boss, fired me without asking me. I had just signed a new contract two days before, please don't work here, because it's really a disaster, you have no future.

Just ordered now in the store and would have forgotten over 10 euros

The worst McDonald's I have ever seen in my life.

Very long waiting time despite few customers and often errors when ordering.

Very unfriendly staff, big language problems and absolutely no organization if you complain because the number suddenly goes, the young lady said if you don't like it you can disappear!!!! When I said everything is going wrong here, I also ended up saying I'm a kolericker, I'm at a loss for words 🤢🤮

Newly designed interior and exterior, nice staff

Very clean. No waiting time. Unfortunately not all dishes are available.

Eating takes half an hour, dirty tables not cleared, drinks almost all empty... food cold Update June 9, 2024 Eating now takes 1 hour, cancellation is not possible... but HEY CONVERTED great, I'm happy... ... not

Ambience very nice. But service extremely bad. Never experienced anything like this in a McDonalds. Things are going better in every kebab shop. Are overwhelmed with a few orders. You wait forever. Waited 20 minutes for food even though there were only 3 orders in front of me. There are just waiting faces at every table. It makes you wonder if anyone is even working in the kitchen. But the workforce likes to shout loudly.

After 40 minutes of waiting I asked how far the order was - I should be patient, the food will come when it's ready. A cancellation was then requested --> Unfortunately, this is not possible. Then people became unfriendly. Finally left without food and without money after almost 1 hour.

Food tastes great! Waiting time is an eternity 🙄.

Unfortunately, since the renovation, the entire ordering and pickup process has been really bad.

Nice conversion. Very modern. No comparison to before. The one who can read is in advantage. Correct order placed, incorrect orders received despite correct order. It's a shame that people don't read the receipts properly and just give it out like that.

Since you remodeled, nothing fits anymore.

Something strange happens: the ordering machines switch themselves off while you order, and you have to wait over 30 minutes for the food. I would advise everyone against this McDonalds

7 a.m. every day is not every day... 2 hour waiting time because Sundays and public holidays only start at 9 a.m.... you could have written on the banner. Also in the app (I had everything completely pre-ordered) information BEFORE would be nice... Instead, AFTER you have completed the order and confirmed that you are already in the "restaurant" (yes, I was already standing there, doors were open, full lighting, etc), just an information that it is currently not possible to order an app due to technical problemsmmm

Super Filiale sehr modern, alles schön sauber. sehr überrascht essen war noch heiß.Mitarbeiter waren sehr freundlich kommen definitiv wieder!

Today we ate on site again and had experiences that were as expected. What really annoyed me was that after I ordered, a nice woman came to me with a flyer to rate the business. Explained the process. so far so good. While waiting for the order, I look at the flyer. You get a goodie when you rate. Nothing new either. What is new, however, is that you can pay for the goodie. So I wanted to rate the restaurant and as a reward I get an item that I can pay for? I find it bold.

Unfortunately you can't give less than one star. The hope of an improvement with the new owner was pointless.

Repeatedly given the wrong food

Perfekter Besuch - so wie man es sich wünscht bei Mc Donalds! Die frisch renovierte Filiale sieht super aus, ist sauber und total modern. Mitarbeiter sind freundlich und zuvorkommend. Drive In und Ladestation auf dem Parkplatz runden alles ab. Wir kommen wieder!

After the renovation, the outside was quite nice, the cheese on the cheeseburger didn't go correctly for the second time, the ice cream machine was constantly broken or just too lazy to clean? Then I got stuck in the lane and couldn't get out of it!! Sometimes very slowly and all of them! Take more Ukrainians!

I guess you should train the staff!!! Fries cold curly fries like rusks very crispy you need an appointment with the dentist, big mac cold fries cold.... what's going on!!!!! The best thing was the sauce, which was warmer than the fries. All I can say is hats off!!!

Phew, since the renovation I don't know what to think of it...

My food only came AFTER 1 hour but it tasted good 😐🤨

Worst McDonald's I know!! Breakfast from seven o'clock??? Nothing works at eight!!! It's a shame they could have saved themselves the renovation...

No free parking space, I waited 50 minutes for my food, which was just thrown together at the end. Not worth a star! Never again!!

Update May 2024 - even worse since the renovation. Everything takes forever, is wrong or gets lost between 'in preparation' and 'ready for collection'. Terrible.... I regularly get takeaway food. I can't remember the last time everything I ordered was in the bag... today the printer paper in the ordering machine was empty. I reported it to the cashier. But no one was interested. Instead, it was better to have chaos at the ticket office because of course many people didn't know their number.

Actually not worth a star, but unfortunately you have to give it a star. The biggest juice shop, food takes forever and then it's cold. Fries soggy and without salt. Staff very unfriendly. Once and never there again.

Nothing going on and waited forever for the food. Unbelievable 🙄

Waited 1 hour for food, rude staff, juice shop!

We waited an hour for our food and even when we asked several times we were ignored. When the food finally came after a long time and frequent questions, we were insulted and insulted. Largest juice shop in the world. Real victims who work there

Underground service drive stopped in half an hour and something was always missing from the order

Turned out super well, unfortunately not enough parking spaces!!!

Over 30 minutes wait for a McFlurry and a muffin.

Everything as usual... The burgers ok. The fries too. Newly renovated. Great. We had to wait over 40 minutes for our food... That's how fast food works today...

The last shop since the renovation 🤮 Waiting times of over 25 minutes. Order was put together incorrectly. Completely overwhelmed.

I'm Francesco Cavallaro and I'm very, very enthusiastic about this McDonald's branch in Urbach. All employees are very, very nice, polite, friendly and always helpful. Everyone works more than a hundred percent. The boss is just as nice, polite, friendly and always helpful as the employees. I would always come here in the future. This McDonalds branch is 100% recommended. For me everything is great here.

We tried the new breakfast today. Once across the program. Only the Egg MC muffin was ok. Everything was lukewarm!! The Franzbrötchen was clearly old! If this is supposed to be the new breakfast?? The store is as sparsely designed as the employees.

MC brand new but it's cold as hell. It's 8°C outside and inside the air conditioning is running full blast and the door is open all the time. Catastrophe and no one feels responsible. Eat quickly and leave again, fast food in the truest sense of the word.

The restaurant and outdoor area were recently remodeled and renovated. There are now fewer parking spaces outside. There are 4 parking spaces with electric charging stations. There are now two options for ordering at the drive-thru. The interior has been “spruced up”. Food and drinks standard for McDonalds.

So today we went to McDonald's for the first time after the renovation in Urbach And we have to say, in contrast to Winnenden, this MC is really nice, friendly, inviting, bright, good seating. We really liked it. Winnenden can learn a huge lesson here. The food was really hot 🔥, so much so that we even had to blow. So very satisfied and the shift manager was very friendly.

It was busy. The food still came quite quickly and the employee who brought it was super friendly. I haven't experienced something like that in a long time. That's what you want!

During the ordering process at the new terminal, the terminal simply crashed. I couldn't use the discount code again because the message came that it had already been used. The code didn't update within 12 minutes, so I stood in the store for so long and couldn't do anything. Neither does the team leader. Great fast food! In the end I ordered on my cell phone and that worked. It's a shame if the technology fails just a week after opening. This isn't fast food for me.

The food was always great, but after the renovation (2024) the employees are unfortunately incompetent and don't even know simple numbers, neither the German language. Bring our order to other people, these people touch everything, pack everything up and only then call employees. Didn't get a full new menu. Great of you 🙂

A fairly new store but disastrous management. All the orders went wrong and then they weren't even able to give me the money back. Never again and I will complain directly to McDonald's. And if I have to drive to Ronald McDonald’s in person.

Incompetent, cold burgers, unfriendly employees Order was forgotten for 15 minutes and then served cold.

+ Coffee and ice cream were good 0 Prices are no longer cheap anymore Service was tried hard - Loud ambience Slightly longer waiting time (due to children's birthday) No table service for terminal orders Reusable cups ran out (despite ordering)

Very accommodating, child-friendly and fast service

It wasn't possible to pay at the self-service terminal, so we went to the checkout. At first I was ignored for ages, but men at the next terminal, who arrived much later than me, were billed directly at the next cash register. By the way, I also noticed how two young girls were attacked by the same employee because they were missing McPlants (even though they had been ordered) at the pick-up counter with the words: "Go home to mom, she's already called!". That's enough to leave the store without anything to leave to eat and not come back. Service not to be found

It's okay, nothing special but nothing bad either.

Ramo bestellt immer Vegetarisch.

Drive in waiting time underground

Es wird wieder besser. Es war eine Phase da waren Mitarbeiter und das Essen schlecht! Mein heutiger Besuch war wieder gut und die Mitarbeiter waren Nett.