McDonald's in Königswinter

Ich bin jetzt schon öfter durch den MC Drive gefahren und jedes Mal wurde etwas vergessen einzupacken. Gestern hatte ich einen Coupon mit Happy Meal und MC Menü Small. Beim Happy Meal war alles dabei , der Hamburger Royal TS wurde vergessen, genauso war bei der Bestellung das I Like IT loud Menü dabei, die angegebenen Ohropax wurden auch nicht mitgegeben. Da am Schalter solch ein Stress gemacht wurde mit "fahren sie mal vor" und hinter mir Autos standen und warteten haben ich flott über die Bestellung geschaut und im Endeffekt Zuhause angekommen, fehlte das MC Menü Small mit Pommes Und Hamburger Royal TS. Das war das letzte Mal, dass ich durch den MC Drive bin zumal wir wirklich selten zum MC's gehen und dann immer wieder fehlendes Essen bei den Preisen feststellen müssen!

Bad McDonald's!!!!!! NO SERVICE! Better drive two exits further to Burger King!

Not recommended, we were at Macces last night, the whole restaurant was overcrowded with tablets of food and cups that had been left lying around, all the seating options were full of rubbish and were not cleared away (lack of staff???) we had found a corner where there was no rubbish and ordered to eat here, had to wait a while and an employee brought our ordered food in a bag and apologized, there were no tablets left, incredibly shameful for McDonald, the toilets were peed on and no more paper There, we will avoid this McDonalds

Something is always missing. It's kind of a running gag. At least one product is missing from every order. Why are there no more napkins without asking?

After I tried a Big Mac again a few weeks ago after a good 20 years and was quite disappointed (much smaller than before and tasteless apart from the sauce), I now wanted to give the M a chance. The result was devastating: yes, lots of meat, but no real flavor. Lots of iceberg lettuce, little sauce, which is also the only flavor carrier in the M. The bun crumbled while eating and I had to wrap it in a napkin. For comparison, a double Whopper tastes much better, comes directly in paper and also has cucumber and tomato. That means McDonald's is finally out for me. But that's just my personal taste...

The funniest McDonalds visit I've ever had. The staff all look and act like they are very out of place but are all very friendly and accommodating. The food was delicious and fresh, but the nuggets were so fresh that our driver had to throw up in the McDonald's toilet because of the raw chicken. I now sit next to him in fear for the next 2 hours drive home because I also popped a 20 pack. Definitely worth a visit. Kind regards to the stoner gang in the kitchen.

Coffee spoons for espresso and cappuccino would have been great. Employees should also adapt their voice to the general volume. Ordering in a whisper was tiring.

Burgers etc. were freshly prepared. I think you can expect that too. BUT: I don't understand the conversion. Before that, the McDonalds had a cozy yet modern interior with a wide window front. Now the best way to describe the charm is something between a prison visiting room and a train station toilet. Absolutely terrible! The certainly six-figure renovation investment could have been a gift.

Everything was fine. Both the food and the service. BUT, the ventilation was very cold and I've had back pain ever since

The food was fresh and tasty, the restaurant was clean and the staff were smiling and attentive. Thank you for your work!)

Complete disaster. I have no idea how it can hold up

Before renovation one of the best McDonald's in the area - now one of the worst. We actually enjoyed going here before the renovation that took place in November. Have been here twice since the renovation. In our opinion, the new concrete look is horrible, it looks very cool and uninviting. Unfortunately the food was very bad both times. For the first time - and I've been eating here regularly for 10 years - the nuggets were fried again, i.e. warmed up. The Curlys were already cold at the table. The rosti barely had any sauce. We were used to it differently - a shame.

This branch now shines with a new look. Behind this is a team that doesn't speak German. Unfortunately neither does the shift leader or team leader. Every person deserves their chance, but at least the person in charge should do justice to their position and “lead” this team. This also includes knowledge of spoken and written German! Everything seems overwhelmed and unstructured and chaotic. The cash situation is confusing. I'm disappointed how little thought is given to the children here. There are 2 loveless boards hanging on the wall, nothing addresses the needs of the children. It's just business and for adults. Children seem unwelcome because they don't seem welcome here. The food, as always, lukewarm. Only after 6 attempts at explanation was a simple order carried out correctly. Unfortunately, children these days don't get to enjoy McDonald's like we experienced. The flair of a family fast food and not pseudo business flair. Unfortunately not worth another visit.

The renovation was a total failure. The ambience was much better before.

It's a shame that it was remodeled, it's very uncomfortable there now! You can no longer let children play outside alone on the device because the old outdoor area is open and the kids could run directly in front of the car. Now everything seems cold and impersonal...

No soap in the toilets. Otherwise everything is good.

Much more inviting before renovation

Unfortunately, it often happens that not everything that you ordered and paid for is in the bag. Today we were once again missing a big Mac and a chicken burger, but that has to work

We bought 2 McPlant and both had meat, even though it said McPlant on the packaging.

The store is a joke. The first time we were there, almost half of them were sold out. On the second visit we decided to avoid the place, I wouldn't even go to the toilet here! 10 employees, none of them really work. People with long loose hair without hair nets, dirty or disgusting toilets and the best thing was the cheeseburger without meat. Just two slices of bread with ketchup. We waited over 10 minutes for this. The customer in front of us had ordered a bottle of water and the employee, out of boredom, slid it from left to right across the counter for 3 minutes. I think his water is still now.

So before the renovation, the tables and floors were clean and the stay was much more pleasant. I'm out, I'm taking my money to the competition now

Two customers in front of us “forgot” the gift at the happy meal. We then “forgot” the squeezes.

The ambience suffered badly after the renovation. It exudes the charm of a maximum security prison. In the USA. The service is incredibly friendly but there are often missing or incorrect products in the bag, which is really annoying. A nugget you ordered turns out to be a chili nugget in a child's mouth.....not great at all.....The products are also simply never ready for delivery. All in all, unfortunately not recommended.

Freshly renovated, but not nice. I don't like the concrete look in a restaurant. There is no indication at the counter where you can order or pick up. The dish return is so hidden that it will hardly serve its purpose. Who planned this??? But the staff were very friendly and the food was freshly prepared

Rebuilt, it used to be nicer there

Today our collective order included three BicMacs with just one patty and a yawning emptiness between the other slices of bread, as well as an innovative McChickenChiliCheese instead of a DoubleChiliCheese....

Looks great after the renovation. Unfortunately there are unusually long waiting times at McDrive. Queue stretches far out onto the street. Something urgently needs to change.

On Saturday morning it was still cold and unpleasant in the restaurant. The touchscreens worked very slowly and required a lot of patience. The service was friendly and quick. The breakfast was okay.

This place used to be great (before the renovation). But now: 25minutes waiting for a burger? 🍔....

1st visit after the reopening/renovation.....and - completely disappointed!!! I would like my “old” Mäkkes back please!!! Now, after renovation, you feel like you're in a train station hall. Yes, of course, it's a fast food restaurant, the operator certainly doesn't want you to linger there. But it doesn't have to be sooooo uncomfortable, loud, narrow, impersonal, uncomfortable!!! I found it so unpleasant that I would rather drive 16 km to another branch soon than stop at the one within walking distance again! Very unfortunate...

Every time I got the wrong products or things were missing. Waited 20 minutes for takeaway food. No place to sit while waiting. Unfriendly and incompetent staff. The staff should also be able to speak German.

What kind of fancy shop is this?! It's very quiet in there, there's no smell of food anymore, it's totally cozy and super musty. Personally, I could never have imagined what you could get out of a building like that.

Renovated and reopened. The stupid ordering terminals are still there. How is a wheelchair user supposed to use it?

Incredibly bad! And it doesn't matter at all whether I'm talking about the cleanliness or hygiene in the interior, the situation in the drive, the toilets, the staffing of the cash registers, or the café, or the burgers! Most of the burgers are clearly left under warm control for a long time, under the eyes of the employees. Result: sticky, unappetizing goods that should have been thrown away. Advice and criticism from us were rejected by management as "unjustified", but we were given all the dishes we complained about replaced with freshly produced products. However, the employees are unable to produce the standard meals in sufficient quantities during peak times. Result: Waiting times of 20+ minutes in a fast food joint and traffic jams all the way to the roundabout! Nobody was unfriendly, but all the employees were always rotating around hectically and obviously stressed, which suggests that they were understaffed. In our view, there is a lack of coordination and control by management regarding the quality of goods & service delivery... Employees and, last but not least, customers have to endure this!!! And the best thing: burgers, drinks, ice cream, etc. are always SOLD OUT!!1! So much so that these offers have already been removed from the notice boards.

Unfortunately the coupons from the McDonald’s app didn’t work!!! Very disappointing as the McDonald's only reopened today and has been completely renovated

Apparently open! We walked around the Mcs twice, nothing was open!!!

Restaurant closed, only McDrive. Went to charge the car and (like many electric car drivers before us) wanted to quickly get something to eat at the counter. Pre-ordered via app so that the employee doesn't have so much work. Everyone was served before us, except us. Nice. ☺️ Employee of the Month! ☺️

McDonald's right on the highway. You can quickly move on again. It's just like any other Megges.

This MC is located directly on the A3, is easy to reach and you can quickly get back on the motorway. Otherwise, McDonald's as you know it.

Just McDonald. What's annoying is that a self-service panel, the first one right at the entrance, works extremely slowly.

Best McDonald's, ultra fast and hot service, even when waiting in a busy drive-thru line. The nugget's are even better than in France, our menus were so delicious... top 1 remained as you are

Actually one of my absolute favorite McDonald's. Friendly, clean, always a smile even when stressed. This morning, however, I was insulted in an extremely unfriendly manner by the boss. I was able to order something from the breakfast menu in my app. At the output window I was told that it no longer works because breakfast time is over. Anyone who uses the app a lot knows that you can no longer actually put these products in your shopping cart. The friendly lady at the serving window tried to find a solution with me. After all, my app would have had other valid coupons for discounted coffee. But twice the unfriendly woman who was your boss intervened and in an impossible tone. So I ended up driving on without buying anything. Impossible, I've been there over 100 times and I've never been yelled at so rudely. I hope that the personnel will be reconsidered.

It's always nice to eat here. Personally, I haven't had a single bad experience eating here. The service, however, is distancing itself more and more from the German language. Even if the communication between customer and employee in every Mcs remains the typical “That makes xy€”, there is a lack of German language when you try to order at the checkout. Since everyone doesn't order at the checkout anymore, it's not that big of a problem, but if it is, then it's just stupid.

So the food here is great but these signs for ordering are really bad, you have to wait for ages before you can press them and they just get stuck and you can't press anything anymore and all the buttons don't work when you press them so you really have to press them several times and otherwise you can't press it with force... it doesn't even deserve a star

Food generally fine, what you can expect from McDonalds. Too bad it was served almost cold. The ice cream I ordered was one of the saddest things I've ever had. This tourist really won't come here for treatment again.

It has now become far too expensive to eat the crumbs.

Disastrous service, I waited over 20 minutes for 2 cheeseburgers even though there were no other guests there. The drink came without ice ordered. Anyone who has the opportunity should give it a wide berth.

It's easy to argue about McDonald's and Co. Especially McDonald's, whose product presentation always looks very good in advertising, but when you order on site, you're surprised at what you get. Take the McDonald's in 51545 Waldbröl as an extremely bad example. But in this McDonald's the preparation is right and so is the mostly fresh lettuce and cucumbers. I ordered the McDonald's M on September 5th, 2024. I was surprised, the taste was right and, for me, the added fried onions, which rounded off the taste, were surprising. You won't find it in the aforementioned McDonald's in Waldbröl, including soggy lettuce and old cucumbers. Summary: If I'm in the Königswinterer McDonald's area again, I'll be happy to come back.

Good stopover next to the highway

Everything OK. The tables very clean. Several order machines. Service was quick. Lots of free parking spaces right in front of the house. Even after a year - when I visited this location again - everything was fine. Highly recommended.

How can it be that a branch employee shouts at customers just because he doesn't understand German?? Just because you want to ask what is contained in the product (donut) because allergy sufferers are not allowed to eat everything?? Absolutely no go

So we used the drive in to order food. Unfortunately, I have to say the person who served us couldn't really communicate with us and misunderstood us a few times. He had to ask several times and almost made an order twice. At least the food was good and you got the food pretty quickly.

Overall, a good restaurant by McDonald's standards. The food was served quickly and tasted fresh. In short, it hasn't been kept warm for long. Unfortunately, the employee at McDrive didn't really speak German, which made the ordering process considerably complex. After just under 5 minutes I managed to order a menu using a voucher, 20 nuggets and an additional drink. There is a star deduction for this. Please train your employees so that they know a double pack menu via vouchers. I really don't expect much, but you should be able to recognize your own products despite the language barrier.

Good McDonald. Fries excellent and the cappuccino very good and tasty. Recommended!

The first picture shows my portion, the second is as it should be. Still far away from the pictures of the product image from MC. Been there twice now The ice cream portions are far too small and do not correspond to the portion sizes stated in the MC. I complained about the first one and got a new portion. I saved it the second time. Coincidence or system?

The conditions were quite nice, unfortunately too many customers with dogs come to sniff you because the owner doesn't hold them, and the staff unfortunately looks away

Directly on the A3, ideal for a stopover on the way to the holiday destination.

It was great, it was busy, but it went quickly. Go ahead and order, pay and receive the goods. If everything wasn't ready yet, you pull into the parking lot and the staff will bring it to your car.

A Mc. Donalds like everyone else.

Something is always forgotten...

The food doesn't taste good and is totally overpriced and the drinks have more ice cubes than drinks

It is unfortunate that the staff at this store is unable to keep the tables and other areas clean. When I asked if the tables could be cleaned, I received an unfriendly response that there was no time for it. This does not give the feeling of being a welcome guest. Therefore I will not visit this store again. I recommend others to go somewhere else.

Very solid at 3 a.m., although extremely greasy

After a long time I treated myself to a milkshake and had diarrhea and severe stomach pain the next day. The doctor diagnosed me with salmonella :(

So I've now taken food to go 4 times, we are 5 people, each time there was always something missing. Yesterday a hamburger and for the little one in the happy convertible the sun and the ice cream. Therefore, please check your order on site. The second time it was a surprise at u burger. I asked her about it and the man there was extremely unfriendly and rude (it was a while ago). Now I'm really angry about it because something should change. Regarding friendliness and of course the packaging of the order

Didn't order meat, got meat, really cool if you're a vegetarian

Food like in any McDonalds. Service was super friendly and competent, even though the store was overcrowded.

Super great and friendly employees! Always happy again.

Unfortunately I didn't eat, just took a short break. Pleasantly surprised by the cleanliness of the free tables. The bench backs didn't stick. The floor was clean. A very friendly service person showed me the way to the disabled toilet and opened the door. Very clean here too. Opening the door to the exit was also a given Thank you very much for the help.

Sorry I insulted the cute bartender by leaving a little tip!

Run underground. Some of the employees hardly speak any German and hang around the shop.

Very nice. It was my first time here, even though this branch isn't that far from home. Because it's punishing to rain on a moped tour, we took a break here. Very comfortable, would love to come back.

Not judging the food because the supervisor thinks the customer is unnecessary, almost stepping on your toes without leaving a distance and interfering in the critical conversation with my companion without being asked. Ordering machines tw. out of function, offer incomplete. The summit: the MAi cancels the current order with the words "You won't get anything here" - never ever, healthier anyway.

Waiting 20 minutes in the drive in... that's too long.

Food was as usual...sometimes cold and incomplete. Half the menu was missing and after repeated requests we got it. Service was unfriendly and not at all customer oriented. Don't know when the “restaurant” was last cleaned.

The food is squashed together and the employees can't find the seats, it's not kept so clean but the food tastes good but is overpriced

Unfortunately, we weren't too thrilled with this MC. At the drive-in we ordered two large milkshakes, 1x plant based “chicken” burger, 1x fries, two chicken burgers and 1x chilli cheese nuggets. Chilli cheese nuggets, we were told, are no longer available...instead there are "pizza pockets". The two chicken burgers were packaged correctly, but instead of the “chicken” plant based burger we received a “beef” planti. The fries were unsalted and cold, and we almost received a large and small milkshake. After we pointed this out, it was replaced, but neither had much to do with a milkshake (more foam than shake). Very unfortunate.

A usual MC right at the motorway exit.

Very friendly service. The outside area could be cleaner.

So I really have to say the price-performance ratio is no longer right at all

Typical McDonald's, convenient, medium size

I really have to say, very clean in the dining area and even the sanitary facilities. Very friendly staff. I go there regularly to eat. The food is always very warm, which is not always the case. Many thanks to the staff.

Good service Clean Restaurant...

Top McDonalds, very neat. Well-staffed branch.

Ordered via the app because it was busy, sent to the waiting parking lot to be picked up through the drive - so far so good. Unfortunately, a burger was still missing (Hamburger Royal Cheese). Of course, I only noticed this when I got home because I had to continue driving due to the high number of people. Paid almost €6 for nothing, that's annoying. Despite the stress, the staff are hard-working and friendly.

Disaster, like everywhere in Germany: dirty tables, dirty toilets!!!

Were there just to get some electricity. Fast 300kw charging stations. Top

There is no breakfast and there is no lunch because the lady at the checkout can neither speak German nor English. The manager scolds the male employee even though he just wanted to help. Unfortunately, no German either but helpful. The manager, tall, blonde, glasses, very aggressive, the store is empty but full of stress today 10:30

Better and cheaper than any rest stop on the highway

Unfortunately, a charging station there is not quite in order

Unfortunately, there are often very long waiting times at the drive-in counter (even before Corona). No comparison to the branch in Sankt Augustin, which is also very busy. It's also worth checking here, things are often missing from the order.

It's just a fast food restaurant...

It was well attended, but everyone was really nice and it went quickly

We visited this McDonald's branch unannounced on Whit Monday with a coach with 60 young people. I have never had an MCD visit that went so smoothly, quickly and friendly. We all had our food within 5-10 minutes, regardless of whether it was ordered at the terminal, via the app or directly at the checkout. The staff was very experienced, friendly and helpful. I can highly recommend the Königswinter branch for travel groups. The only thing missing was a parking space for our bus. But here too we got a tip about where to park. We'd love to come back!

Even though we were a very large group, the food was ready in less than 5 minutes.

We were a large group (came by coach) and the food was there in less than 5 minutes after you ordered, and it was nice and hot too. Delicious!!! In addition, the service was friendly👍🏻

We've never been there with a large team of food so quickly and it was also warm

Small McDonald's right at the motorway exit, perfect for a stopover and cheaper than a rest area

McDonald's is close and you have to go there once or twice a year.

McDonalds just meets the standard