McDonald's in Königslutter am Elm

One star is still too many – never again! I've been to many McDonald's locations, but this was the absolute nadir of human civilization. As soon as I entered, I was greeted by a smell that was somewhere between wet carpet, old frying oil and pure resignation. The floor was so sticky that I thought I would become a permanent part of the decor. The order took over 10 minutes with exactly two other guests in the store. There are no stands for table service and the ordering terminals were broken! When I finally got my food, the burger was cold, the fries burnt and dry. My redeemed coupon for a free Coke was not taken and I paid €1.99 for a Coke in the coupon! The staff looked like they were having an internal competition to see who could look the most bored. My polite “Excuse me?” was met with a “What?!” acknowledged as if I had just interrupted her lunch break (spoiler: the break was permanent). The highlight? There was no soap in the laundry room, the water only ran hot or hotter, and the dryer insulted my hands instead of drying them. Conclusion: If you want to feel really bad again - treat yourself to this place. But otherwise? It's better to drive 10 km further or eat a stone - it's more nutritious and probably more hygienic.

Very nice employees, good service and clean.

Disaster! Dirty, ants and garbage everywhere. MC Café refrigerated counters either broken or switched off. Very unhygienic! The order machines are ALL broken. One completely destroys the other 3 so slowly that I know why 1 is destroyed. Cookies bone dry and therefore old and the coffee so sweet that it was inedible. It's best to keep driving! 1 star is still too much.

Male staff very unfriendly and looked like they were annoyed by the guests

underground!!! mc drive supposedly defective. Waited 36 minutes at the restaurant for the order. That's what fast food complains about! a joke, will never stop there again. It's a shame that you can't give 0 stars.

I would have liked to have another coffee, but when the same cloth is used to wipe the work surface in the McCafé, it also wipes the floor... No thanks!!!

There was relatively little going on and the staff was overwhelmed. I only bought chicken burgers and hamburgers, all burgers were absolutely poorly assembled, completely smeared and the bun was soggy. I've rarely had something this bad at McDonalds.

Sorry, waiting 15 minutes on Mc Drive with 2 cars in front of us is out of the question. The food was also soggy and cold. Never again.

Unfortunately, I live near McDonald's, which means that in the evenings on the way home after a long trip, when you're feeling a little peckish, it's often the only alternative to a piece of brown bread. I've been disappointed many times. Store policy: "less is more," meaning fries are always only half-filled, always cold, and the burgers are the same. They also look like someone sat on them after playing a game of cheese-throwing, hoping to hit the burger. I call this consumer deception, and it should perhaps be forwarded to the consumer protection agency. McDonald's classics are interpreted very loosely here and only vaguely resemble the images in the app in a very abstract way (only noticeable to trained eyes). The restroom accessories apparently no longer include paper towels; I've never seen them here before. After another incorrect order, we unfortunately had to interrupt the eight silly employees, without any other customers, to point out the mistake of ordering the wrong burger and half-baked fries. They seemed to already know the complaint and corrected it without further comment. Unfortunately, I was already home, so I was happy to drive the extra 5 km. Double the stale, cold fries as compensation doesn't help either, as the taste remains a disgrace. I think I'll prefer the brown bread in the future.

If I could give 0 stars, I would. There isn't a single order where something is forgotten. Today they've gone above and beyond again. Two Happy Meals were ordered, along with four cheeseburgers. Since experience has shown that you have to ask if the toy is included (which is forgotten in 90% of cases), I was told, "Yes, it's in the package." You can guess three times what wasn't in the package. Also missing were ketchup and sweet and sour sauce. And the four cheeseburgers were also forgotten. Sorry, that's not possible, and it happens with absolutely every order.

The worst McDonald's restaurant I know. Never again, dirty, sticky, incompetent and listless to lazy staff. Apparently the employees' family clan meets there to hang out, Polish is the national language there

Nice from the outside, but nothing more. Staff overwhelmed, maybe there were too few. Disabled toilet very dark, only one light works. The ordering machine kept getting stuck and then wouldn't print a note. I noticed that right away and so we remembered the number. Very long waiting time, so that my husband continued to wait inside for the food and I then went back out into the car with both children (one disabled). Next disillusionment, ordered 3 donuts, all three were dry, hard and therefore probably old! Muffins were also borderline! A burger cold! And with the Mini Pancake 6 Pack, there were only 5 in it! Absolutely underground.

The current tenant is a total failure.

The staff at the checkout loudly sing religious songs and suddenly stop their work without comment. Inappropriate and unprofessional towards guests (who may have different religious affiliations). Religion belongs in the private sphere. Food mashed together. I've never seen burnt cheese at MD before either. There is an urgent need to think about priorities.

Despite table service, the number was called into the restaurant. They didn't feel like bringing the menu. The cheese on the burger wasn't melted.

Wait 30 minutes? Are you serious? First drinks then wait another 20 minutes. Staff is slow and doesn't really understand anything. All toilets open and the shop dirty.

Queues (yes, there are queues at a fast food restaurant), wait for an order for 15 minutes+ The queue monitor does not work! The waiter shouts out the order number (for those who don’t understand German, what should you do?)

Unfortunately, the ordering machines in the McDonald's did not work as expected and had very long waiting times. The food was also ready quicker in other McDonald's; There was also no table service.

02/14/2025 8:30 p.m. Got 20 cold chicken nuggets 🤮

Disaster... The employees seem bored & listless and unfortunately not friendly either... they waited forever... and unfortunately I didn't find it clean either

So it's always the same thing, it's so bad to order food here. The toilets are incredibly dirty, no soap, no toilet paper. There is no trace of the friendliness of the staff. Complaints are not responded to at all

Finally a McDonald's... Clean No long waiting times Milkshake machine that works

15 minutes waiting time in the mcdrive? What's that supposed to mean?

Here you get the Filet-o-Fish with half slices of cheese... saved in the wrong place in my opinion.

Not particularly clean. Otherwise as you are used to at McDonald's.

Maybe it's the time?! 🤔 - we were there shortly after 11 p.m. and were happy with the nightly snack for the journey back to NRW. Staff was friendly, as staff at McD are 🤷‍♂️ Ambiance, like in every McD. We can't confirm the bad reviews - it's just a McD and not a four star restaurant ☝️😉

The burger is broken, the meat is not salted, there is not enough sauce, the fries are soaked in oil, the cake is practically cold.

Order acceptance takes time (eSystem very slow), from order completion moderately fast.

Burgers are dry, packages are oily.

Dirt, smell and poverty. The toilet with the changing table stinks and there is piss everywhere. shocking

Creepy ! Completely unhygienic staff. Burgers were cold - complaint was not understood - unfortunately there was a language barrier. Toilets like in emerging countries.

MC Donalds, you really need to do something!!! I've never seen such a dirty, littered McDonald's. And the toilets... Completely littered and dirty, no toilet paper and no drying towels at the sink. Absolutely disgusting... Then the ordering machines didn't work properly, the order number. could not be printed out, food for consumption in the restaurant was packed in bags “because there were no more trays”. I've never experienced anything like that in the service sector in Germany. If you can save yourself the visit, you shouldn't. Nobody needs an “experience” like this, especially for the relatively expensive prices.

Right on the highway. Quick, nice staff. 2 levels for different seating options. 4 terminals to order yourself. Unfortunately we had missing or incorrect items in our order at the drive in 1'2' times. Therefore not full marks

There was no mood behind the counter and the food was simply cold. How can you have cold nuggets with this waiting time? Cheeseburger bun was fridge cold and the meat wasn't even loudly warm. The worst golden gull we've ever had.

I ate there, all of my food was cold and it tasted disgusting and I had a stomach ache and nausea the next day

Far too few staff, endless waiting times and half of the offerings are sold out. 20 minutes that I won't get back.

Despite customers being overwhelmed, the checkout at self-service machines is occupied but not ready to offer service. Was my last attempt to buy a coffee at McDo.

Nice shop from the outside. Food was sloshed and not really attractive. The store was so clean except the toilets. They were a disaster.

Not a good McDonald's employee, they don't care, they don't talk to each other and they don't pay attention to the customers. There was a customer in the store before us and they still waited 20 minutes

Absolutely underground, machines didn't work properly (probably touch screen faulty or just dirty, constant crashes, many had these problems, but most of them also had miserable patience), then wanted to order at the counter, instructions from the boss: it won't be done, (Under all S.), quickly get out of the store Probably the right level for many visitors, Unfortunately I'm out of there, even my children realized that it was a bit too extreme

Unfortunately very unclean (floors sticky across the board) and defective (ordering) technology; no table service. Staff friendly, but unfortunately completely overwhelmed. Hygiene between working at the counter and tidying up/cleaning is not understandable.

I was surprised, toilets were clean, service was A1 and otherwise the restaurant was super clean.

Cold chai latte in a paper cup for €4.39. The cup was only half full and it just tasted disgustingly sweet. The entire order was ordered for indoor consumption. I expect to have my donut on a plate and the drinks served in porcelain. When complaining, it was said that you were not understood.

Put up a sign that says on December 26th. The opening times have changed (open from 7 a.m.) and just before 8 a.m. they still aren't open... Well Aral took care of us.

Estimated waiting time, 40 min for a menu, the place where you place the order is blocked, the lady who is Muslim had a panic attack, I hope my food is not wrong.

32 minutes on the drive for 4 cars is way too long. The employees seemed very bored (stood around a lot), but there wasn't enough to say hello or have a good trip. Forgotten a junior bag, a wrong burger, not enough napkins and no straws - all of this in a single order, you have to manage it first. At least the junior bag was brought to the car after being tipped off. We weren't convinced by this franchise store, it could be better.

I waited half an hour for my McSmart menu while other customers who ordered after me had already received their items long ago

The rancidest McDonald's I've seen in recent memory. The staff was hopelessly overwhelmed, the lettuce was in the paper and not in the burger, the employee looked helplessly at the mountains of rubbish at the garbage station and just kept going. All service stations were empty and not refilled, but there were 10 napkins with the meal. Absolutely below the quality of other franchisees.

Very dirty with very few orders and customers and the employees are in no hurry to give your order

Disgusting. Food cold. The floor stuck with every step. Toilets dirty . Just bad. Preferably 0 stars.

Order terminals work poorly, no table service, no napkins, floor sticks, order number display doesn't work either. Better to go to another McDonald's.

I had dinner with 3 children in your restaurant in Königslutter - Ochsendorf on November 16th, 2024 at around 6:30 p.m. Unfortunately we were more than disappointed. Not just me as an adult, but also my children aged 10-13. Your employees seem annoyed and overworked. About my abnormalities: • Your restaurant was moderately full, getting more and more crowded as no goods were actually going out • The food was piling up in the warming zone and there were more and more of it. • The warming zone was untidy, the packaging opened, it looked like a garbage dump • An employee asked another employee to get a large trash bag. Much of the food from the warming zone was thrown away. Their sustainability is zero. • An employee asked another employee his name -> there was no sign of team/team spirit. • We ordered: 2x 20 chicken; 1x McRib; 1x Mc Chicken; 2x Hamburger Royal Menue’s; 1x hamburger • Fries and McRib were warm, the rest were cold • We returned the McRib on the spot when we picked up the food; it was delivered fresh to us We have decided not to visit McDonald's anymore. We paid around €50 and got cold goods after a wait of around 35 minutes. Not acceptable for us. Unfortunately, the children's desired experience was disappointed.

Ich war mit 3 Kindern am 16.11.2024 um ca 18:30 Uhr in Ihrem Restaurant in Königslutter – Ochsendorf zum Essen. Leider waren wir mehr als enttäuscht. Nicht nur ich als Erwachsenerer, sondern auch meine Kinder im Alter von 10-13 Jahren. Ihre Mitarbeiter machen einen genervten und überarbeiteten Eindruck. Zu meinen Auffälligkeiten: • Ihr Restaurant war mäßig voll, wurde immer voller da keine Waren wirklich raus gingen • In der Wärmezone stapelten sich die Speisen, es wurden immer mehr. • Die Wärmezone war unaufgeräumt, die Verpackungen gingen auf, es sah auf wie auf einem Abfallplatz • Ein Mitarbeiter beauftragte einen anderen Mitarbeiter einen großen Müllbeutel zu holen. Viele der Speisen aus der Warmhaltezone wurden entsorgt. Ihre Nachhaltigkeit gleich null. • Ein Mitarbeiter fragte einen anderen Mitarbeiter nach seinem Namen -> von Team / Teamgeist nichts zu spüren. • Wir hatten Bestellt: 2x 20 Chicken; 1x McRib; 1x Mc Chicken; 2x Hamburger Royal Menue’s; 1x Hamburger • Pommes und McRib waren warm, der Rest kalt • Den McRib haben wir an Ort und Stelle bei der Übernahem der Speisen zurück gegeben, der wurde uns frisch an den Platz geliefert Wir haben für uns beschlossen, Mc Donalds nicht mehr zu besuchen. Wir haben ca 50€ bezahlt und bekamen kalte waren nach eine Wartezeit von ca. 35 min. Für uns nicht akzeptabel. Leider wurde das gewünschte Erlebnis der Kinder enttäuscht.

Wow, that was absolutely nothing... I usually avoid fast food chains of any kind, but there are times when it's hard to find alternatives. After a long journey (moving) we stopped at the McDonalds Am Mühlenhop for a quick refreshment. The digital ordering terminals were so slow that even redeeming vouchers/coupons via the app was almost impossible. At some point we gave up and sent our order. The order status monitors weren't working and after a longer than average wait we received our forced small order. The staff seemed completely overwhelmed, unmotivated and in a bad mood. Of course the McCafe was not occupied, so we got our coffee (1x small crema, 1x large cappucino) from the machine... unfortunately the cappucino turned into another crema, but we only noticed this in the car on the way. The castles were cold, as was the “chocolate bag”. All in all, an absolute failure and not recommended. Service 6, food 6 - if there was a chance of getting the money back we would have considered it immediately.

It is one of worst, awaiting time plus quality is far from good. Fries raw, burger cold, manager dont know at all what is happening, raising voice on members, kitchen with a lot of waisted food on floor , maybe I wouldn't notice that, if ordered food will come in normal awaiting time. Been twice do to job near by, but im not sure I would come again. Sorry but its been poor for me

Waited 30 minutes for cold fries. Almost all of them have no idea how it works or motivates them. Some guests were very annoyed because of the long waiting times.

Worst coffee in the world. But a good place to take a rest.

Food assembled incorrectly. Chicken limp. Toilets smell on the entire upper floor. Temperature at 8am in the restaurant. Felt like 16 degrees. No enjoyment

Fast food is something different. Emphasis on almost. Poorly organized and aaaes.not everything available at a main meal time

The floor is sticky, the toilets are dirty, the fries were dripping with oil, the burger was sparsely topped and only lukewarm (the fries were hot), the staff seemed completely overwhelmed (but were friendly). Once again a prime example of why you just shouldn't go to McDonald's.🤢

At McCafé, coffee is only available in paper or plastic reusable cups. Every gas station is better.

We now know a few branches, this one is by far one of the worst. Overwhelmed staff, dirty restaurant and bad food. We will never eat here again! This branch should be checked urgently.

Very long waiting time at the drive in

Unfortunately the restaurant was very cold so it wasn't a pleasure to eat there.

Heating off in November. Cold as hell. Self service counter extremely slow. Broken screen. Not really clean. The headquarters would be happy to check that.

Stranded here due to a business trip. The floor is sticky, there is only order and pickup at the counter and it was freezing cold. You don't like to talk about the toilets... but the food was okay!

Food was good. Loading also worked well.

It all took a very long time for a few coffees that we wanted to drink and it wasn't too busy at the time when we were there

We've never had worse coffee. It doesn’t look like coffee at all - the water is like rinsed glasses after coffee. When ordering coffee with caramel, there is not even a hint of caramel.

Not only was the food cold, but so was the entire restaurant. Even with a jacket, it was so cold that you just didn't feel comfortable. Food was typical McDonald’s. I found the toilets to be dirty and could definitely use some freshening up.

After waiting 15 minutes in front of the ordering point, we left the queue again without being able to place an order. It was probably too crowded there.

Not the best restaurant... the food wasn't really warm... like the restaurant itself... with 5 degrees outside it wasn't particularly warm and uncomfortable inside. The store itself clean and tidy. An employee was annoyed because a group ordered a coffee at their table via the app and made this openly known... you shouldn't actually do that... I've had better restaurants...

Unfortunately 0 doesn't work. Staff overwhelmed to the max. Display monitors have not been working for weeks. Ice machine permanent status6. disaster

It was pretty dirty and cold there.

It doesn't work at all! After waiting for minutes at a checkout, you were informed that orders were only possible via the terminals. However, the cash register was unmanned, so we only received this information when we asked. Unstructured, unfriendly and sad describes it perfectly. The employees seemed very overwhelmed and everyone was running wild. In the end, this visit to McDonald's was the worst experience I've had in terms of food in recent years. Simply underground!!!!!!

Absolutely overwhelmed staff. If you don't get anything, if you've ordered and pressed cash pay, you first have to stand in line for cash payment, where you then wait at least 5 minutes for each order until the cash is collected. So we stood for 20 minutes to pay, when there were still 2 orders in front of us, which was too stupid for my husband and we then left. We then got our food somewhere else. We'll never stop there again.

Waited 32 minutes for the food after ordering. Haphazard employees who, instead of processing orders, only move receipts. The trash can behind the café counter was completely overflowing without the counter being occupied. It's questionable how old the garbage was there.

There are always technical problems that make orders and payment processing endless. Waiting time for the food was at least 30 minutes, for the second time in a row. Never again.

Saturday evening, 20 guests in the building. The order was ready quickly, the fries were lukewarm, the hamburger was cold and had been stored for a long time. The upper floor of the building was freezing cold and dirty. Tables not wiped down, trays piled up everywhere, toilet dirty and no one in sight who wanted to change it. Never again

Dirty and smelly toilets, dirty restaurant, long queues, display failure and therefore complete chaos. You order from McCafe and get coffee from the fully automatic machine at the burgers, there is no staff at McCafe and no one can be found. This is misleading the customer.

Today we were there and ate there. It was very, very dirty today. The tablet containers were overflowing, so some customers placed the tablets on the tables. It was clear that the employees were overwhelmed today. The toilets were also not 100% clean and there was no soap.

Disorganised, unsanitary and unfriendly. I would have preferred to give 0 stars, but unfortunately that option is not available. Never experienced anything like this before. Don't stop here. When we arrived at 1 p.m. there were already a lot of people there, but we were there and were hungry, so we started queuing. Then we ordered our food at the outdated ordering kiosks that actually didn't work at all, paid and started waiting. The wait lasted and continued, giving us a lot of time to look at the staff. Never before have I seen such an inept and disorganized gang. They all shuffled around lazily, waiting two at a time at one machine, the manager strolling as if in a daze among his staff and in fact everyone pretended to be busy, but no one actually worked. No drive, no motivation, no organization. Inefficient. In addition, no one was wearing a hairnet or gloves and it looked like some employees had just rolled out of their beds. Finally we got close to our number. At this point it was 1:30 PM and all the numbers around ours had already been played, but suddenly ours disappeared from the screen. After asking, the lady behind the counter looked at our receipt for an exaggerated amount of time, and then bluntly said that she was going to start working on it. Mistake can happen. Then you hope that they will just start processing your order straight away, but fifteen minutes later our burgers and fries were just getting cold and she was scrambling around looking for the rest. After asking if we could take one platter with us, she became angry and said that otherwise she could no longer check it. Then leave it alone. When we complained that we had been waiting for more than 45 minutes and that everything was getting cold, she said we should have eaten somewhere else. Eventually the lady was ready and we could take our order with us. Incomplete, cold and an hour after arrival. There was no longer any question of 'fast' food. I didn't know there was such a difference at McDonalds branches, but this one should be closed permanently as far as I'm concerned. So sorry we stopped here.

Never seen such a bunch of lazy, disinterested, poorly managed McDonald's employees in my entire life. Had to wait 1 hour! Not normal

Forgetting our order first then it takes an hour to make it and even then we don't even give it our all. Gang of good-for-nothings behind the counter!

Worst Mcdonalds BY FAR. An abomination for the brand and all of fast food. We waited 45 minutes for an incomplete order of cold burgers and sloppy fries. The staff was lazy. unorganized and worst of all, rude. Never going back again, NEVER.

Toilets very dirty, generally not very clean, I expect more, especially when it's only 8.30am.

Everything was ok except for the toilets, they weren't that big, otherwise everything was ok. There was no sign indicating that you can also use the cash register at the counter to place your order, so people are queuing up in front of the 2 ordering machines that can be used from both sides... .

Incredibly dirty. There is no soap in the toilets, the hygiene bucket right next to the toilet is brown stained with leftovers from previous guests. It's just disgusting. The staff is normally friendly and moderately motivated.

Mega disinterested staff. I'm standing right at the counter and no employee, even though they're standing right in front of me, feels compelled to ask what I want

You can stop briefly for a break and the typical McDonald’s meal on site. There was definitely no tidying up, tables being cleaned or toilets being cleaned.

The store has never been as dirty as it is today. Everything is full of rubbish inside and out. Upstairs, everything is full of toilet paper. Apparently the boss knows. Disaster!!

Very dirty house (tables, chairs and plumbing 😪) The food here wasn't of good quality either = fries were cold and the cheeseburgers were fried for too long The Cola without ice was TOP

Absolute disaster!!! Service not available! And eat cold and have to wait forever. The staff is extremely overwhelmed!

Food takes a long time, but then it's cold. Locations very dirty.

Very dirty, unfriendly staff, broken ordering machines and you can't order at the front.

Completely uncoordinated staff, incompetent.

My not so good rating comes from unclean tables and toilets. Furthermore, the service stands worked very poorly because they were dirty, but the food was great.

The shop is extremely dirty. Here I got the worst McDonald's fries ever. Better drive a little further to another McDonald's.

Food as usual (apart from a hair in the burger), but the cleanliness is subpar! Toilets uncleaned and disgusting, outside area really dirty, children's playground so run down and dirty that even my children, who are really insensitive, didn't want to play there. If I had read the reviews in advance, I would have been warned. Ordering at the terminal is also underground, I have never experienced a terminal that reacts so slowly. Does anyone in charge actually read the reviews and respond? I'm obviously not the first to find the conditions bad.

It just took 2 working days until I finally had my cheeseburgers. Guy in front of me came in shaved and came out with a full beard. Burgers were made with a lot of hate. The only motivated employee was the man at the french fries counter.