McDonald's in Köngen

Absolutely unfriendly and listless, a real shame. So I have to say that the McDonalds in Köngen has always been the worst McDonald's I've ever been to. Really always has and the staff there always stands out from other McDonalds and I really don't mean that in a positive way. Nowhere else have I had ice-cold food as often as I did in Köngen at Mc. But what I think is even worse is that the burger was not only cold, but it was also as dried out as if it had been sitting there all day.

I've actually always been satisfied, except for the last time. To date I haven't received a response to my email, which doesn't exactly speak for service. The situation was as follows. We were just in your branch and ordered on site. Since we obviously ran out of regular Coke, we were given a bottle of light. If you could possibly have overlooked it, but there wasn't even a hint from the staff about it. However, we were still able to hear an older gentleman with glasses to a colleague said “screw it”. Due to this fact, I would like to use this as an opportunity to inform you about it. My request to you is to simply talk openly with your customers. We would have liked to have chosen a different drink, but we were able to throw away the ones we bought.

Nice newly renovated McDonald's. The big drawback is the lack of a normal cash register with a live cashier. There are quite a few self-service terminals, but the user menu is imperfect. Therefore, many visitors spend 10 minutes in front of the monitor in order to end up ordering a burger, potatoes and milkshake. Because of this, you can easily lose half an hour standing in line at the terminal.

I come to the store often and every time I order via the app. But every time something is missing, today the toy (book) from the Happy Meal. Then no attention is paid to the sauces, I got 3 curries instead of sour cream and the 2 spicy dips are completely missing. Fries and netted potatoes only half full. It's starting to annoy me now. The sauce thing happens every time, I don't feel like having to go through all the bags every time, I order for two adults and a child. Or should I now be happy that burgers are no longer missing all the time? If it stays that way, I'd rather drive the 10 minutes more to Nürtingen. Strangely enough, it works without any problems. And I hear that from friends too. Oh and when I was there there wasn't a car behind me in MC Drive and from the cars outside it didn't look like it was full inside either.

Worst McDonald's. The order terminals are all brutally slow and will eventually respond after the 10th tap if you're lucky. The staff isn't much better, unfriendly, unmotivated, slow and every now and then something is missing from the order or is wrong. In this McDonald's we have often received older food that has been lying around for a long time, when you ask that you want it fresh the employees get very mushy, and this McDonald's is simply run down and dirty! Disaster, go to another McDonald's and avoid this one!!!

Booger McDonald's, food was cold for 6 people, order was wrong, floor is greasy and slippery, almost died because it was so dirty, definitely don't come here. Sincerely

Dirty and littered! Floor is slippery - danger of slipping! The last time I was here.

Unfortunately, something is always forgotten with every order, and when we ask over the phone they always say it has to come again, which means that the rest of the food is cold again.

Back after a year and the service is overwhelmed and there are not enough staff. It looks dirty and is not tidy. Food preparation takes too long.

I was in the restaurant with my girlfriend, the service was a disaster, and both toilets looked worse than a highway toilet. The tables and the floor were totally dirty and sticky, simply disgusting. We brought this to the attention of the restaurant manager.

Unfortunately our visit to this branch was a disaster! A lot of items were missing from the order - apart from the fact that it was brought to the table very late - so the fries in particular were totally cold! We did at least get them replaced, but only after a second complaint about missing items from another employee because the first one probably didn't understand our request linguistically. Regarding the condition of the branch, it should be said that all the tables and seating in the dining room, as well as the sanitary facilities, were unfortunately a bit "filthy". All in all it was a shame! 😬🫤

Worst McDonalds i have ever seen, whole restaurant was dirty and my Royal TS had 1gram salat inside. I came to The manager to complain about salat im my burger , she was rude and angry and she said that it is standard and walk away. Im working as a manager im McDonalds in Slovakia so i know its not a standard and this place is the shame of the McDonald’s brand. Please try to change management to close it is really shame .

Worst McDonald's in Baden-Württemberg

I ordered my McPlant without cheese and still had two slices of cheese on it. It's a shame because now I have to throw it away and €6.30 was free. Fries were still good.

The food is good, otherwise you wouldn't go there. The ambience is more or less disturbed by the service. When there is a lot going on, cleanliness definitely falls by the wayside. The tables are crumbled, the floor is dirty and the trays are overflowing and the place wasn't really full that day.

One of the worst McDonald's I've ever seen. Almost all tables were dirty and dirty, as was the floor. The same goes for the toilets, even if they are never really clean at McDonald's. Service with an absolutely no-nonsense atmosphere

Really bad service!!! Closes much earlier than it says online, really a disgrace!

Was there on Friday and initially upset my stomach. The nuggets weren't ready but yellow-gray, the salad looked like it had been sitting unrefrigerated for at least 4 hours and the vegan burger had a sauce on it that didn't belong there. It was really warm in the branch because the air conditioning wasn't working (over 27 degrees)

We were looking for McDonald's to eat. Not only was there not one McDonald's in Stuttgrater listed on Google at all, and the other was closed for renovation, but when we arrived at this one, it turned out that the air conditioning in the room did not work, the heat was incredible. We went outside, and local residents from a neighboring yard were frying meat and all the smoke from the burnt meat was pouring into the McDonald's territory. The dinner was ruined by all these factors and instead of enjoying the food, I tried to quickly eat everything and leave there.

Came for the 'M', which wasn't available, as were some other products, and then I waited 15 minutes for my order even though there was nothing going on. Rarely have I seen such a poorly organized McDonalds.

Haven't received my cappuccino after 35 minutes. Sorry, but I don't have forever.

Very clean location recommended

Unfortunately, it was very difficult to find a free seat outside, most of the tables were occupied with leftovers from the previous ones. The trolley for the trays was overflowing and the staff only came briefly to take a look. Cleaning up wasn't on the agenda. Unfortunately next time I'll have to switch to something else.

Just disgusting, the food and the environment...!!! Bugs on the burger..., floor totally sticky and greasy, tables absolutely disgusting....

Ordered MC Flurry chocolate and ICE coffee shake "Choc", got vanilla! Apparently Shoko is everyone! Wasn't visible on the ordering machine! It was very, very warm in the dining area!

Wir haben selten so einen schmutzigen, langsamen und teuren McDonalds gesehen. Das essen war nicht frisch, von dem abgesehen hat der Schmutz auf den Tischen und die Essensreste unter dem Tisch dafür gesorgt das der Hunger verschwunden ist.

Kitchen floor full of fries, everything looks unkempt. Employees stand outside in pairs and talk instead of cleaning. Burgers were dry. For that money I'd rather go to a local burger joint.

The fries and lattice potatoes were cold and soggy and tasted like they had been sitting around for a while. In addition, not the entire range was in stock. The tables were not cleaned and were extremely sticky. The toilets weren't cleaned either and you were almost stuck to the floor. Under no circumstances will we stop here again on the way.

Ordered food via app and ready 2 minutes later. It doesn't get any better. Everything was great except it could be a little cleaner.

Danger! Ordered Mc Muffin, several pieces of lint on the cheese slice, returned it straight away and requested a new one. New Mc Muffin with lint on it again, but only 3 and not 10 lint like the first one. The ordering machines in this McDonald's don't work at all as they should. I placed an order at the first ordering machine and wanted to pay in cash at the checkout. No piece of paper comes out, probably no paper left in it. At the next order machine he no longer wanted to accept my code and the machine had a real delay and the system hung. I then wanted to point out the employee, while I was just speaking to him he turned his back to me and ran into the kitchen. I have never experienced such unfriendly and disrespectful service at any other McDonald's. In addition, half of the breakfast products were not available.

We just ordered ice cream. Because of the heat we decided to eat inside. You really feel disgusted sitting down somewhere or touching something. It's dirty and sticky everywhere. I've never seen such a dirty McDonald's.

I haven't eaten so badly for a lot of money in a long time! Spontaneously had the idea to go to McDonald's again after years. A menu and 6 nuggets for just under €20! Fries cold and soft. The nuggets and the burger were not freshly prepared, everything tasted like it had been kept warm at the counter. Price-performance ratio borders on rip-off. For €20 you used to feel like you could feed your whole family.

Very nice employees and a great boss with a lot of experience at work. Unless the drive-in is absolutely full, it's a disaster, the man at 12:40 says we should speed up, he's about to get off work... there's no way he wouldn't have a job without us!!! I'd love to come back.

I went to get food this evening and would like to PRAISE two employees who ran the place. A lady with a yellow T-shirt at the checkout and a young lady at the drive. The rest is all in the other reviews.

Very nice employees and a great boss would love to come back

Incredibly dirty and at eleven in the morning. The dirt in the pictures is just the dirt around our table.

There were three of us here on Sunday afternoon. Although there weren't many customers there at the time, both the tables and the floor were dirty and untidy. When I ordered, I clearly ordered 2 sauces to go with my 9-piece chicken nugget menu, but only got 1 sauce. The curly fries were not only extremely greasy but also ice cold and therefore inedible. I decided not to complain in the restaurant because I overheard another guest complaining about an incomplete order and this complaint was more or less ignored due to the staff's lack of German language skills. When I go to McDonald's I certainly don't expect star cuisine, but I do expect warm, complete food and a clean place to sit.

The waiting times are incredibly long, so patience is required.

So far, I've only had coffee here. During the weekend. I'm not a fan of fast food. Other than that, Jr. everything is fine.

The staff is unfriendly, there are old trays and garbage lying around in the dining room. Even though it was almost empty, there probably wasn't time to keep it clean. Of four orders, four were wrong: vanilla ice cream instead of chocolate ice cream, iced latte instead of chai latte... They weren't special orders but normal things from the menu. After a complaint we got the things we ordered, at least for free.

I recently visited the McDonald's and had a surprisingly delightful experience. The staff were incredibly friendly and attentive, making sure my order was accurate and promptly delivered. The restaurant was clean and well-maintained, with a welcoming atmosphere that made it a comfortable place to enjoy a quick meal. I opted for a classic Big Mac meal, and it was as delicious as I remembered, with fresh ingredients and that iconic McDonald's taste. The fries were hot and crispy, just the way I like them. The highlight of my visit, however, was the exceptional customer service. One of the employees, Sarah, went out of her way to ensure I had everything I needed and even offered a warm smile and a kind word. It's easy to overlook the human element in fast food, but this visit reminded me that behind every counter are people who can make a simple meal feel special. Kudos to the team at this McDonald's for making my visit a pleasant one. I'll definitely be back.

In addition to the outside seating, there are trash bags everywhere

Burgers were cold and part of the order was missing, really sad

Well, what can I say... specialist staff can't count, they don't understand how to eat cold It has simply become an indictment of a pathetic shop

Very fast. Very nice. And not too expensive. Thanks!

The first burger was really juicy and fresh, I would have liked more MAYO. The burger also looked like the employee had had a bad day Personally, the second citizen had too much salad and side dishes for me. He also looked very mistreated, as if he had been in the fridge for two weeks. Maybe the salad should have been from this week and not from the beginning of the year. One tip from me is to use fresh lettuce instead of stale lettuce. I hope everyone who eats here has fun spending the next 3 days in the toilet like I did. Those who don't want to take this valuable experience with them should give it a wide berth and not eat it. PS the fries were moldy and soaked with fryer grease. Have a good hunger😜

Very very nice staff. We were given 9 pancakes and a sauce after breakfast so that it wouldn't be thrown away, very, very correct!

I ordered the chocolate muffin, but I got the light muffin. Additionally, the fries were soggy and not nearly crispy. Rude service included.

MORE EXPENSIVE !!! than other MCs Cheeseburger now at 2.89 euros!!!! you always think that the prices at MC Donlads are the same everywhere since it is a chain. But that's not the case. While a cheeseburger cost €1.69 everywhere, the price for a cheeseburger here was already €2.50!!! I thought I wasn't hearing properly. 2 cheeseburgers = €5 phew A franchisee is responsible here: Franchisee Julia Albert, Albert Systemgastronomie 1291 e. K It's crazy how expensive it is here. There are also long waiting times. Always check the food as things are often missing.

Schlechter Service, Bestellung falsch ausgeführt, Innenraum nicht klimatisiert. Sauberkeit schlecht. Pappbecher statt Tasse, Pfefferminztee statt Gründen, kein Löffel, erst auf Nachfrage.

If you want to drink ice cream, this is the place for you

Once again we were taken for a ride in the drive-in. Ordered a total of 4 main items and received 3. As mentioned, not the first time that part of the order was embezzled. 😠

Sorry aber soetwas hane ich noch nicht erlebt. Dieser Laden ist einfach nur rockig, egal wo man auf dem Boden schaut. Die Tische sind teils auch verschmiert. Das Essen wird lieblos in den Karton geklatscht. Das hab ich alles schon viel besser erlebt in anderen Filialen

Fries and nougats not cooked through, cola not carbonated.

Everything is fine in itself, but every second order something is missing, sometimes it's a burger, sometimes the sauces, sometimes half the order... the Mcflury is full differently every time, the thing costs €4 and you get the cup half full this is really underground. The cappuccino gunktuon doesn't seem to work all the time either, and somehow it's never available at the times I pass. When we then watch Monopoly where the employees give out normal containers without codes, it's really super annoying... I actually enjoy going there but lately I've just been really annoyed by the service...

Staff don't really understand what you're saying to them, so if you forget something and you say it, they roll their eyes. Then there was the campaign with the new glasses (Glow in the Dark) we were the first at exactly the time the campaign started, and without a word other glasses were simply handed out and not the ones we ordered, when asked that we had ordered others in the In the app it was said in a very unfriendly way, while they were all already taken (obviously if the promotion had only started at exactly that time)... Today in another McDonald's I got the glasses I wanted without any problems and the staff there was far more qualified and friendlier than they were in Köngen is the case...

The employees don't speak any German at all except yes/no and seem cold and unfriendly

Well, I'm of the opinion that even if it's fast food, it doesn't have to be bad... And that's the case in Köngen. Bad, the food takes a very long time to reach the tables. Regardless of whether it's a burger or fries, everything is cold or a little warm at best!!! All the tables are dirty, something is always missing from the order... And the friendliness of the staff? Out of place..... People go to the kitchen in private clothing. In my opinion it doesn't necessarily have to be... So, if MC Donalds and fast food, then not really in Köngen.

Employees only speak poor German and the tone is unfriendly. The food is mangy even by fast food standards. The premises are not cleaned and there is rubbish everywhere.

Coffee was thin brew, service was very unfriendly.

Unfortunately, ordered components are often missing

I wait 10 minutes at the front until they take my order

Service at the bottom!!!! Every time a coupon doesn't work and no one responds. If at least one of the employees could understand you.

I had loaded the app but the offers weren't valid yet...then I got them from the manager...I thought it was really good...staff very friendly and accommodating Gladly again...

Sometimes the food is good, sometimes it is to be thrown away. What immediately catches your eye is the disorder in the branch: There is rubbish everywhere on the floor behind the counter, old french fries etc. Please hire more staff to take care of the cleanliness and hygiene in the store, especially with a French company like McDonald's. This should be expected. If the health authorities stop by, the store will close faster than the hunger that comes after eating a Big Mac.

We're a little older, but we got our money's worth even without an app or automatic ordering machine. Great, no waiting time

Absolutely classic McDonald's store. However, the Mäckes is completely overpriced. If I decided, I would rather go to a normal restaurant. Hardly more expensive

I had to wait a long time for my food even though there wasn't much going on. Otherwise everything was as usual at mc

Super friendly staff - everything was clean - fast service - delicious burgers My son left his wallet with no name and just money and the staff sent it to us privately - crazy, thank you very much. Something like that is not a given 🙏

As you can imagine a good restaurant for fast food. Okay, the prices have risen enormously but you can't blame McDonalds for that. All good 👍

Just McDonald's. The place is relatively clean, the food is ok, and the ordering terminals usually only work half the time. Unfortunately, the parking lot is very small and convoluted, and there are really disgusting speed bumps in the drive-in, whoever needs something like that...

Standard Arbeitsabläufe sind nicht vorhanden Wartezeit extrem lange, habe in der Zeit dann ein Spanferkel grillen können

Mc Rip und Fisch-Mc sehr klein geworden. Fisch mc umlaufend am Rand trocken .

Die Mitarbeiterin an der Kasse sah nicht so aus als ob Sie Lust zu arbeiten hatte😔Ihr Blick war sehr finster🥺Selbst das Kind neben mir hatte Angst.....Sie war zwar nicht unfreundlich aber Ihr Blick😮

Kaffee ohne Löffel. Ohne Zucker. Was für ein Service

Jeder Artikel, wirklich jeder Artikel in dieser Filiale ist teurer, als in jeder anderen Mcdonalds Filiale in der Umgebung! Ihr müsst einfach mal die Preise vergleichen in der App! Ist es die Lage die, die Preise rechtfertigen? Der "gute Service" der Mitarbeiter oder die bessere Bezahlung der Mitarbeiter? Nein, es ist einfach die Gier vom Franchisenehmer! Ich werde diese Filiale in Zukunft meiden. Die Mitarbeiter bekommen davon eh nichts zu sehen werden alle nach Tarif bezahlt , überall gleich.

Dieser Bürger hat mir süper gemundet und war das genüsslichste dass ich je auf meiner Zunge zergehen lassen habe. Dieses Meisterwerk ist Ausstell würdig. Meine Schulzeit war zwar nicht gut aber der Burger hat mein Leben verändert. Liebe Grüße und einen Guten Hunger Juppi Soße 🦍💨👉👈👍 Auf jeden Fall empfehlenswert

Service is horrible! It is so freaking slow, that even a snail could make it faster. They always forgot to put the right food in the box or on the plate. Several times I ordered to bring the food with me, and they always forget something. This is not a sauce or something small, but burger or nuggets, etc., which costs a lot. Is it on purpose or by mistake or in the end they do not care, I cannot tell. When it is crowded, they are lost completely. Huge line on drive in and in a restaurant, horrible.

Sehr unfreundliche Bedienung, bringen alles durcheinander und dann motzen sie dich noch an.Der Gast ist König aber nicht in diesem MC

Wie es halt da ist 😁müsste jeden kennen 😎

Gut essen bekommen und sehr frisch

Zwischenstopp Durchreise. Toilette sauber. Bestellung wurde sofort erledigt, da kaum etwas lis war, Nummer ausgerufen, Tüte hingestellt, umgedreht weggelaufen, super Service: NICHT!!!! Wenn ich am Counter direkt bestelle, werde ich zumindest begrüßt. Naja...Service Wüste Deutschland.

This McDonald's place is cursed lol, terrible hygiene

McDonald's wie alle anderen auch

Typischer McDonald's. Parkplätze vorhanden. Zu empfehlen ist gegenüber der Aldi-Parkplatz (bessere An- und Abfahrt).

Ich finde die Hintergrundgeräusche viel zu laut. Um an der Kasse seine Bestellung aufzugeben muss man schon sehr gut hinhören oder klar schon wissen was man will mit welchen Zugaben. Aufrufe der Abholnummern gehen unter oder werden recht undeutlich ausgerufen. Ansonsten ist es recht ordentlich und sauber und geht verhältnismäßig flott.

Außenbereich ungepflegt und ohne Schatten

Etwas wenige Parkplätze aber sonst gibt es nichts zu bemängeln. Produkte in gewohnter McDonald's Qualität, freundlicher Tischservice und sauberes Restaurant.

Gut gelegen. Parkplätze vorhanden! Sauber!

Sehr nettes Persona, das Essen war alles frisch.

Durchschnittlicher McDonald's. Es ist soweit alles sauber und das Essen so wie man es gewohnt ist. Die Mitarbeiter sind dafür besonders freundlich und zuvorkommend gewesen!

Wir waren schon öfter hier und hatten noch nie Probleme in dieser Filiale. Wir bestellen unser Essen nur über die Terminals und nutzen wenn es möglich ist, den Tischservice. Somit ist es egal ob die Bedienung deutschsprachig ist oder nicht. Bisher hat noch nie etwas gefehlt. In anderen MC Donalds Filialen gibt es deutlich mehr zu bemängeln. Was wir allerdings hier bemängeln ist die Sauberkeit der Tische, der Bedienterminals und des Bodens. Es sollte öfter durchgegangen werden um sauber zu machen. Den Drive in haben wir bisher nicht genutzt. Es gibt sehr wenig Parkplätze, man kann aber auf den Aldi Parkplatz ausweichen.

Nichts zu beanstanden, der Laden ist sauber, essen wie gewohnt

Wie immer hat man Ärger entweder fehlt was oder unfreundliches Personal

Alle waren furchtbar busy, ich musste 15 Minuten bis zur Bestellung warten, danach 5 auf die Bestellung. Im Arbeitsbereich lagen Pommes, Servietten,... auf dem Boden. Das Personal kämpfte wirklich.

In Kirchheim Teck ist zu wegen Renovierung

Nicht allzu viele Parkplätze vorhanden. Mit Mc Cafe. Bestellung unkompliziert über die App. Alles frisch zubereitet und richtig heiß gewesen. Geschmacklich wie vorgegeben. Hat gepasst.

Super lecker Bigmac. Morgens läuft es halt

Bis gestern gerne hier gewesen. Aber da sind 3 neue wovon eine an der Theke stand und wirklich alles falsch gemacht hat was falsch zu machen ist. Überigens damit habt ihr Stammkunden verloren!

Ein MC wie man es erwartet. Freundlich uns sauber. Auch das Warten hält sich im Rahmen.