McDonald's in Lichtenfels

I was there with friends. Two of my friends' food arrived immediately, or rather within an acceptable time. For the other friend, it took ages because an employee wanted to prepare the meal personally and it took ages. When it finally arrived, he said, "Don't take it personally." This employee cannot separate personal from professional matters. It should be mentioned that this employee also served new customers before my friend and neglected her. This behavior has happened several times, and I can also say that on previous visits, the behavior towards me was very rude and at times offensive. After the food finally arrived, we immediately packed up our things and left because we found this behavior unacceptable. I'm not sure if this person is suitable for customer contact. The current situation was on April 13, 2025, from 12:30 a.m. to 1:00 a.m.

Waited 20 minutes for 3 burgers, really horrible so much for fast food

Waited forever for a hot chocolate cake and a cappuccino. The team played zero

Drove an extra 20 km to try the new sauce and ice cream. After waiting half an hour you got your order. The ice cream was completely forgotten, if you mentioned this you were just yelled at. Well, it's understandable if a customer pays 4.50 and he demands it, you should yell at him - pure common sense. When we were on the road, every sauce in the menu was "forgotten" even though we drove an extra 20km for it. It's best to avoid this McDonald's - something is constantly forgotten and the staff is unfriendly

Everything is fine...gladly again

Nobody has a plan and you have to wait half an hour like at the bazaar

Today I was at McDonalds in Lichtenfels and ordered 3x Happymeal with a Minecraft toy. The only problem is that when I got home and opened it there was NOT A TOY in it? That got on my nerves

Nice McDonald’s with great service and nice staff.

I ordered 3 cheeseburgers and a large fries the large fries were missing and this happened not for the first time almost every order was missing something

You get a 1 star rating if you intentionally drop the food on the customer's table on a tablet. At the next table, the good guy who was bringing people food then stole a chip and ate it

What a bad service. After 20 years, no one has ever “thrown ice cream on my table” like the service staff here.😂 The way they deal with customers is very interesting.

Sunday morning at 9, wait 25 minutes just for 2 coffees and 2 McMuffins. How slow can you be?

The employees seemed quite rushed, which was also due to the fact that the restaurant was packed. The toy was forgotten at the HappyMeal but after being pointed out, it was handed over.

We wanted to eat something 10 minutes before closing time but it was already closed. McDrive had garbage containers in the driveway that we couldn't drive in. I find it cheeky! Liver cheese at Esso is better anyway.

It was already closed at 12:51 a.m. even though it says they're open until 1 a.m. What's that supposed to mean? I was hungry. Is this how you treat your customers? The subway next door is better anyway. Your Ayris.😡

Class. Food was freshly made and all the staff were very helpful...I had problems with the app...despite the high volume of visitors, they took time for me. I was very positively surprised and would love to come back to pick up food 🥰

It's really sad how much the workforce has decreased. Not only do you no longer get ketchup or anything else, but now you only get 8 for 9 nuggets... I'd rather go to Burger King in the future ;)

Coca Cola tasted like nothing. We asked for a straw and the attendant was very eager to say they didn't have any.

Many things that were ordered were forgotten several times in the drive! You really always have to!!!! check/check.... If you leave the drive and you notice that something is missing, it takes just as long in the restaurant as it did in the drive (maximum waiting time was 16 minutes from ordering!!!!)... In the future I'll go to a McDonald's that's further away!

Can't understand the bad reviews. Everyone was nice, quick food preparation, clean. Everything is great!

No. Simply no. 10min waiting time

No ambience. Bad food. Sick and unfriendly employees.

Very long waiting times, staff felt like they were falling asleep while working.

It's amazing how little ice cream I got!!! I often eat ice cream at McD's. But what I got today is simply impossible! Never eat anything in Lichtenfels again!!!! The service was unpleasant and the tables in the restaurant were dirty

Check order! Unfortunately my order is incomplete, despite leaving half a fortune there and even asking again whether everything fits. The co-worker's attitude was outrageously pissed off and I mean everyone has a bad day, but you should pay attention to that because if you don't like your job, you should look for another one. Other than that, the food was at least warm and prepared decently. However, I have had better MCIs.

Super modern equipment However, at MCdrive the employee has his ass to the driver

Once again we've come to McDonald's and again we're missing burgers... That's a drama. Do we really have to check every time at the checkout to make sure everything is correct? The people who work there are incompetent. Every time there are some defects, and sometimes they are not exactly small. We will never set foot in this McDonald's again. I DO NOT RECOMMEND THIS MC!

We had to wait an hour for a small chicken burger and ultimately didn't get it at all because the woman who gave out the orders didn't even speak German and didn't even understand our problem. Absolute joke in my opinion.

Tables dirty and sticky. Staff annoyed and unfriendly. For reasons of economy there are no longer any tubes. The milkshake machine is broken. A new one is due to arrive in the spring. McDonald's Germany should withdraw the contract from the place.

Great service and friendly staff

Actually like most McDonalds... Food is good (if you like it ;) ) the work was clean, tidy and quick. Waiting time was totally OK. Staff was very friendly.

Coffee only in paper cups, no (ceramic) cups. Some machine from the kitchen is constantly beeping throughout the restaurant. Extremely narrow toilet. Very uncomfortable! Investment should be made here to bring the restaurant up to current standards.

Drive In... Disaster! I haven't received everything I ordered several times!

A little crowded, but a McFlurr is always possible 😄

Always a pleasure... Very friendly staff...

Unfortunately the food was disappointing

Wall pictures are very nice, if you order 2 things to take away, you can expect that the packaging will not be around 7 minutes apart, organization and passion are lacking in the Lif branch

No matter how many times I come, they always forget to give me something.🤣

Unfriendly staff, good day - thank you - please don't know anyone here. Tables and floor dirty Toilets rolled like a pigsty.

Sometimes you have to wipe the table yourself when there is a lot going on and things tend to get forgotten. But if you let us know, you will be kindly corrected. The food is, as fast food is, but lately it's always "fresh" and there's rarely anything to complain about

Food was good and freshly made, unfortunately the toilets are no longer as clean as they used to be at McDonald's standard.

So in my opinion everything has gotten worse here. It used to be quicker and better than it is now with these signs

I don't want to be petty, and the burger I ordered doesn't have to be exactly the one shown on the screen. But when I'm greeted by a bored employee as if I'm just going to the funeral, and after an eternity I'm greeted by one Employee gets written down, let's say, "food" and then I get a burger that is so cold that you could feed it to an Eskimo and the burger looks like it's a Mercedes truck (maybe because there's a Mercedes car dealership right next door). If you drive over it then you're so speechless that the fries that look like my grandma's colorless wallpaper don't matter. And when you get to the point where you can say that there's something wrong, then it's pointless anyway Since the employees don't understand it anyway with their knowledge of German and might then throw me into the hairdresser. Enjoy your meal...

Service very unfriendly. After eating it, I felt nauseous and had a stomach ache. Please take a look at the meat👍. I'm not coming anymore. Greetings Jürgen✌️

Feel free to go in and it’s enough

Something is wrong here. I ordered and paid online today at around 12:38 - usually when I enter the restaurant after a few minutes, my order is already at the counter ready to be picked up. This has been working problem-free for several years. Today the employee only started the ordering process when I showed my pickup code. I received a receipt with a pickup number - 140. In the following minutes, all previous orders were processed, including 141, 142 and 143. I only had three burgers - so nothing time consuming or demanding. When asked about the delays, the employee informed me that he could only begin the ordering process when I was present at the counter - which would make the online ordering process, including payment, absurd. The app, on the other hand, promises "pickup at the counter without waiting time", which is also the purpose of the function. It's a shame when employees don't know their own system and logical thinking fails.

Everything was fine so far but the inside could be cleaner

Unfriendly male employee. Takes a very long time.

Unfreundlicher männlicher Verkäufer! Essen dauert sehr lange. Und dann kommt endlich das geschmolzene Eis. ..........

Service friendly and quick Restaurant clean

The ambience is the only positive thing, although with the background noise I felt like I was reversing into parking my car because everything was beeping constantly and without a break, the staff were quite unreliable and we and 3 other customers had to go to the checkout again. The store manager sits around chatting with friends while the employees needed help and support. Rude towards his colleagues who have a much harder time... Bottom line, this is the first and last time here.

The worst McDonald's I've ever been to... The waiting time for the order was 15 minutes, during which time other customers had already ordered and had their food earlier than us. You could ignore that if the food had been at least warm and in a condition like you would expect from McDonald's, but no, the burger was cold, the fries were also cold and totally limp, the nuggets were dry and partly like rubber, as if they just put the ones from the previous day back in the deep fryer.. Wrong goods on the tray were also “normal”, other customers had to complain or exchange their orders at the checkout. While we were there, the branch manager took a break and talked to (probably) acquaintances while his colleagues needed any help because they were all completely overwhelmed. So all in all this was the first and last visit for us.

FAST, RESTAURANT Well, just McDonald.

A typical McDonald's Clean and tidy

Very dirty tables full of leftover food...not very appetizing

Pure chaos, air conditioning doesn't work.

A small branch that has too many guests and therefore takes longer to prepare meals.

Waited 30 minutes for table service. Then it came, apparently we hadn't booked table service, the food was cold, it stood at the counter for 25 minutes packed up to take away. and no one on the staff is interested. Oh yes, of course the drinks were also missing when they were delivered to the “table”.

Once again within a few years I was given the ice cream. the remaining food without any taste that would resemble the food from MC. Stop poisoning people! Not to mention the sticky floor

This branch is the purest juice shop! If you don't check your order straight away at the drive-thru, you'll be disappointed and angry when you get home! 😡 My son had no toys in the HappyMeal, no tubes for the drinks, no ketchup or mayo and my burger was a complete construction site. The unmotivated employee at the window reflected the contents of my food bag! For almost €17 I'd rather go to the BK next time! What a huge impudence on the part of the store!

I just ordered something in the MC Drive, and once again half of it was forgotten, that happens often!!!!!!

Drama!!! An hour before 8 a.m. I ordered a wrap, there was one pair in front of me, and I had to wait 15 minutes for the food 😡 in the end, the food was still cold

Essen zum mitnehmen ist lieblos zusammen geklatscht. Personal versteht extrem schlecht deutsch und ist unfreundlich.

Food is packaged sloppily. Staff extremely unfriendly and barely understand German.

If you like McDonald's, you'll get the usual quality here.

The staff was very nice, which is rare these days. Gladly again

Telephone service very friendly. Bring some time and sometimes incorrect/incorrect orders. Staff super friendly and accommodating.

The food was good and warm, the employee was very nice, although stressed. There are parking spaces right in front of the door. Lovingly decorated with flowers in vases on the tables. Unfortunately the toilets leave a lot to be desired. No toilet glasses, towel dispenser broken and not exactly very clean.

Unfortunately the food was a bit too greasy. Otherwise okay.

Very clean and very nice and friendly staff, the McDonald is very nicely decorated and the food tastes good

Here you can get something to eat and a table even without a reservation.

I ordered ice cream, once with caramels. and 1x with shocks., unfortunately both were with caramels. A pity! Otherwise friendly staff.

Worst service ever. Totally unfriendly and disrespectful to the customer. Exchange would be advisable.

Food was good, warm, McDonald's. But the staff is hopelessly overwhelmed and the heat in the store is unbearable, so you have to open a door. Input equals output. Squeezing through the queue was an act. The tables were dirty, the toilets were broken, the tap worked, but there was no way to dry off because that part didn't work either. Conclusion: Never again!

Everything is good, but it happened many times that they forgot something in the set with God, Coke was missing and they said it wasn't ordered.

It's really busy at peak times and then there are longer waiting times. The staff was always friendly and helpful. If you know it, this time can be avoided. For me it's usually limited to cappuccino, cherry/apple turnover or ice cream. Have never been disappointed and would love to come back. Thanks

It's been a long time since I gave McDonald's a chance, but I was once again disappointed. Once again, like the last few times, something was missing from my order. Unfortunately, I only noticed when I got home because the things were thrown into the bag so well that I thought it would fit. Largest juice shop in Germany!!!! Why not close the location if you can't find capable staff! It works wonderfully in other branches too.

The bathroom was disgusting, we had to inform the employees and they all fought over who had to clean it. We were the only ones in the place, but the food still took 15 minutes to prepare. I watched three different people prepare the coffee. Our breakfast sat under the heat lamp for 10 minutes before someone finally put it in a bag and gave it to us. I can normally tolerate poor service, but this place was just awful. The rating system automatically gives one star....it is one star too many

Well, I don't think I've ever experienced such a slow McDonald's, nothing going on and yet we waited 15 minutes for our 2 breakfast burgers. McDonald's looks like it hasn't been renovated in 20 years. Baby at the start, no changing options... hair cut clean... Overall not recommended.

3 milchshakes und eine Cola bestellt. Ende vom Lied, zwei Cola, zwei milchshakes. Eine Cola also für fast 5€!! Und ewig warten mussten wir auch.

Small parking lot, busy, long waiting time

We tried the new breakfast, but it wasn't that great. But you could eat it, except for the scrambled eggs, which unfortunately had eggshells on them. Service was quick. Place was clean.

It's just a fast food chain. The service is actually always good and friendly, only with some employees you have to check the order, as I have often been missing mayo, ketchup or other sauces, which is annoying when you consider that extra orders are charged €0.60. Otherwise, I think the employees do a great job and try to keep things clean, which is a shame that guests often completely ignore it and throw dirt and garbage on the floor or benches out of convenience...

ACHTUNG!!! Wir waren heute Nachmittag bei McDonald's lichtenfels am drive in Eine dunkelhäutige Dame hat uns bedient die SEHR UNFREUNDLICH war die curly fries waren lauwarm die Burger zerknautscht und eine Pommes hat komplett gefehlt . NIE WIEDER MCDONALD'S LICHTENFELS!!!!!!🤬

Food good and hot, like in every McDonalds. And so much for the advantages. Burger folded crookedly. Terribly dirty. Tables look like they haven't been wiped down in a week. The toilets stink. No soap. No paper. Dirty floor. The staff is unfriendly, as if they are there to punish you. Very loud, both the staff and the music. It's horrifying to imagine the hygiene with which the food is prepared.

Sorry, I waited 35 minutes in the mc drive today. Not possible during the lunch break. And terribly unfriendly at that

What a scam Mcdonalds has become. Burgers have become ridiculously small while prices have doubled. Who else eats the garbage?

Every now and then it's always very good

A crowd like an anthill but my order (fries and chilli cheese nuggets) still took forever.

Unfortunately, almost every order is missing something. It's not uncommon to get cold burgers...

Well, I can only agree… you wait forever for your food, whether drive-in or inside. The staff is unfriendly and sometimes doesn't understand you. Sauces are often forgotten or the wrong drinks are given out, and burgers have often been missing. Recently someone stood at the drive-thru in a full protective suit, then canceled my order because I didn't want to get sick (Jan. 2024). I won't go to McDonald's here again in the future

Open until 00:00 I stand in the drive for 10 minutes at 10:30 p.m. - no one answers me. Then I drive to the window and am sent away for no reason.' 2nd attempt, food was inedible and cold. The fries are very disgusting and 9 out of 10 times cold. The same goes for the nuggets, which feel like they are only warmed up and have already been in the deep fryer 5 times.

I will no longer visit this branch. Sprite tastes like water and when I politely mentioned my half-empty ice cream sundae (a friend of mine had a lot more in her cup), the lady looked snidely into my cup and threw it back on the table. "That's fine." Then a gentleman arrived with a kitchen scale. He then said sarcastically "oooh, below the norm because of 1g" and added a few smarties. “Okay, now it’s okay.” I would have understood a simple “sorry, this is our new norm.” To compare, I went to a DIFFERENT branch twice, the quantity looked normal and the burgers didn't taste like watery shoe soles

The robbers are screwed. Was there at 10:30 p.m. and found the door locked. It would be helpful if the times were changed, then you can save yourself the mess. There would be no such thing in Bamberg. Unfortunately you have to leave zero stars for it.

Well, McDonald's. You have to like it. This isn't meant to be a negative criticism, but the place just doesn't really appeal to me that much . Just go there before I get low sugar...

Regular McDonald's. Order terminals are taken care of and work perfectly. Always been satisfied so far.

It can always be worse I will never come here again, one of the worst McDonald's I've ever been to...

Personality said cleanliness leaves a lot to be desired service ok rest rubbish dirty endless tables floor horror never come back again

When things have to go quickly again

The friendly employees don't seem to be able to pack their orders correctly, orders are simply pushed through until it says it's ready for collection even though it's not even close to being ready, then a number is whispered quietly into the crowd in broken German when you've made it to your order To receive it, you drive home and notice that 2 large burgers are simply missing and that you ordered for 30 euros but only got a few fries, 2 drinks and 9 chicken nuggets. I tried calling 10 times but no one seems to be answering the phone. great service...not