McDonald's in Ratzeburg

You always have to check your order. Almost every time something was missing. Very often food is not warm... One day I ordered ice cream... but what I got was just a milkshake in an ice cream packaging... The ice cream was completely melted.

Very disappointing, I was looking forward to a fresh Franzbrötchen and coffee on the way to the appointment. Did I get an ice cold one, probably from the day before? Chilled Franzbrötchen, sorry, that's not possible! If I had had enough time I would have driven back and complained straight away, but that's probably taken into account that McDrive customers don't eat straight away and the way back isn't worth it. I'll be getting breakfast somewhere else soon for the journey, as every discounter is cheaper and fresher.

Half an hour to prepare the meal. Some people left even though they had already paid for their food. The staff was hopelessly overwhelmed, and it wasn't even particularly full.

Went here for breakfast, not too crowded, received the food quickly with table service. Great play tower for the kids.

Just had a really great Mcd experience. 10 years ago things were going haywire here. Visually, humanly, ... but now Mcd and especially the Ratzeburger Mcd have become a top service experience after the renovation. Choosing something on the sofa at home, driving there quickly, entering the parking number in the app. I think 30 seconds later a very friendly MA greeted us and informed us about the order. A short time later the food was served - super comfortable! The food was great, there was even a goodie trolly burger and everyone was happy at the end of the day. Thank you Mcd Team Ratze🫶

Completely renovated restaurant. Attractive and modern. However, two or three armchairs are missing in the waiting area. They shouldn't have been rationalized away.

Disgraceful service – cardboard straw refused! I am absolutely horrified by what happened to me on my last visit. I politely asked for a straw and was flatly refused! How are you supposed to drink a drink with ice cubes without freezing your teeth? The drink is far too cold to drink just like that. It would be bad enough if it was a plastic straw, but NO, it was a CARDBOARD STRAW and even that was refused! That simply doesn't work. Even at a drive-thru there are straws! It can't be asking too much to give a customer a simple straw so that they can drink the drink comfortably. I am really disappointed and will consider whether I ever visit this store again.

Mc Rip with Mayo??? Seriously?? Ordered to take away and, for a change, even noticed when checking on site (restaurant?) that apparently nothing had been forgotten. The big surprise came at home... Mc Rip, ordered with extra onions and extra western sauce. This was also noted on the special request receipt. Unfortunately, instead of the extra western sauce, I got mayonnaise or burger sauce under the meat. Maybe someone likes it that way... for me: disgusting!! What's more, my friend's McCrispy also had the wrong sauce (chilli instead of the normal sauce). The fact that even the fries weren't good is no longer important. Mc RZ has done it for me. Better go somewhere else... C

Unfortunately, once again at nc drive things are missing from the order. That's really annoying when you find out at home that burgers that you paid for are missing.. you have to pay more attention to this when issuing them.. that shouldn't happen with the increased prices. .

Well-kept location and interesting interior design. There are actually fresh flowers on the tables here. The only drawback is that people often forget the sauces when ordering. 😅

Unfriendly and no one knows what they are doing after the renovation it was a complete disaster

Hey, let me just say that the damn mayo was shit and the Mc Chicken Classic wasn't that great either

According to the taste, the nuggets ordered must have been prepared in old, rancid fat. I ate this a day ago and still have to burp from it, with every burp that disgusting, rancid fatty taste comes back. But with the stupid assistants who are employed there, it's no longer a surprise.

After the renovation everything has become much tighter, tables are smaller and you sit on the presentation plate. It's not mine...it won't be

Everything was right for us. Nothing was forgotten and everything was freshly prepared. The store was packed and the employees had their hands full. It can happen that something doesn't fit. In any case, it's 5 stars from me.

New facility, beautiful. Reluctantly exchanged cold burgers.

Unfortunately the order was the last one, 2 portions of fries were missing, the wrong burger was delivered, 6x chicken mc nuggets were not included. That's it, now it's the second time. Done with McDonald's. Ratzeburg

What takes a long time will finally be good. The new interior looks great and finally having a McCafé nearby makes you want to stop by more often.

I ordered a coke without ice but they said that wasn't possible. It's a joke, but it's true. I had to remove the ice myself. I won't come to this restaurant again. I don't recommend it to you either

Currently closed for renovations. Reopening in a fresh atmosphere and probably familiar food on September 26th, 2024. Unfortunately, Google does not accept the temporary closure and the Mäcces headquarters does not feel compelled to install a notice on the branch website.

They didnt have quarter pounders. Small portion of fries but paid large.

Information about current renovation work could not be found anywhere. There was a replacement sales container, but it was open at different opening times

Very limited offer due to renovation work. Unfortunately no advance information about GoogleMaps, which should be within the scope of what is possible for a global company.

The service was incredibly bad. I have never been served so unfriendly. I would prefer not to give one star for service.

It's just crap, you're standing there and it's being rebuilt and so there's no breakfast.

No more fast food... Too expensive for what you get

Just bad until 10 p.m., no longer worth mentioning, nothing to eat after the night shift. 10 p.m. is ridiculous for a company like this

Currently remodeling, complete disaster. But first let the customers know that they should park somewhere else. So I left without buying. 😊it's healthier anyway And they had nothing to do with it. Well make it important

These ordering machines were terrible and took a long time to enter Tables were dirty and food was lukewarm

Mc Donalds Ratzeburg simply cannot pack the order. Every time they forget something, no matter when you order, something is always forgotten!!!

Overall impression is not very clean, there seems to be enough staff, there are still leftover packaging on many tables. The women's toilet only looks half cleaned. The sink doesn't drain well, the hand dryer doesn't work. The wrap that was ordered was rather cold, only one side seemed warmed up and stuck to the paper. Probably not exactly freshly prepared.

Half of the order cold and old.... Was just back and got the wrong one...

supposedly open until 0000, but doors were already locked at 2240 and there was no indication of, for example, shortened opening times due to... Loss of staff

Delivery took over 1 hour and 30 minutes. I called to track my order... the person who took my call was so unfriendly and rude... he said he was only allowed to deliver 2 orders each time... what nonsense

Food has always been hot - just how you want it to be

Plenty of parking as well as a playground. Very spacious both indoors and on the terrace.

If you eat it very rarely, it tastes good again...

I tested the app for the first time and tried it with code. A nice young man from McDonalds gave me a little support. Thank you for that.

Catastrophe, nothing works, online ordering, coupons from those driving in front. And then you queue up to drive away

We ordered at the counter and were completely surprised, the employee was very friendly and spoke perfect German.

Ordered takeaway for the umpteenth time. Unfortunately it wasn't until we got home that we discovered that two parts were missing. From now on the order will be checked before leaving. As already mentioned, it wasn't the first time. This is how you scare away guests!

Were there shortly before midnight on Saturday. In contrast to the stated opening times, there were 1-2 inconspicuous pieces of paper saying that "the lobby", whatever that is supposed to be in mcces, closes at midnight. At midnight a violent fight broke out between employees and well-fueled guests. Under the threat of police and with a lot of shouting, the McDonalds staff was ultimately able to defend the lobby. In the "take mecces off" campaign I actually won a chicken burger, which I couldn't redeem thanks to the closed lobby - so I just deducted it myself again.

No room for interpretation. In Ratzeburg the cup is always half empty, never half full. You order a Mc Flurry without any ingredients and they eat it so hard. Location is simply exploited here.

I am very surprised at how clean and well maintained this branch is. The staff is extremely friendly and also well dressed. 👌👍

Food is delicious. Staff is friendly and restaurant is clean. Has improved a lot.

The yoghurt ice cream at McDonald's in Ratzeburg tastes so sour that you could throw it away and you're already paying €1.49 for it. I'll never get that again, I think it was bad

Clean, great staff, fresh goods

Unfortunately, once again something is simply forgotten. If it happens once, it's a gift. The second time, even more relaxed. But if it happens 4-5 times that one or two parts are not included in the order, then you can almost speak of a scam. Yes, you could check, but that's not my job. Giving everything that was paid for would probably be a better solution.

More and more expensive and less in it 👍🏻

Not overcrowded. When I made a mistake at the checkout, I was helped immediately. Unfortunately, although it is a great play structure, it is closed for maintenance.

Famished, the five of us drove to Mäcces today at 1 a.m. looking forward to a juicy Big Tasty Bacon. Unfortunately, we stood in front of a locked door and were rudely turned away after we tried to sneak through the back door so that we had to go through McDrive - and that in the rain! Finally we received our order! We are currently checking whether this was carried out correctly. Well, the hair has to be washed tomorrow, but the hunger is satisfied. dearest greetings

very clean and tidy. There were even fresh flowers on the table, very beautiful. The employees were super nice and the food was ready very quickly. No waiting time. Perfect!

Absolute catastrophe of the sheds… After lying around for ages, burgers are just reheated and then sold to the customer. The staff doesn't understand German and doesn't know what you want, so the food is wrong. Highly recommended for a horror date from Tinder.

Hello everyone, I was just at the drive in and, among other things, ordered a happy meal. When I got home, everything was in tip top condition, I gave it to my sensitive friend as a gift because she had just thought a lot through. She was very happy at first and then cried because there was no toy Inside I felt sorry for the children who might have had the same thing happen to them and I asked myself how can you forget something like that??? I mean why else would anyone order a happy meal? Addition: the "happy" meal looks very sad

What can I say? Food as always, but clean and friendly staff!

Great new pizza pockets. With a small order but two mistakes, I find it sad. The pizza pockets are delicious. A nice addition to the range. The corners were not completely cleaned. Overall, a great branch.

After 60 minutes of ordering, the food arrived cold and not fresh The driver was very mean because he couldn't find the name on the bell I have ordered several times and each time the food is cold and not fresh

Friendly staff clean even flowers on the table ;) Unfortunately, the children's playground is currently closed

The service is very friendly, the food is typical McDonald's (although in my opinion that was better), the ambience is nightmare. The play area for the kids is absolutely run down. My kids used to really have fun there. And they really aren't demanding. But everything is broken. The two of them were really sad.

The computers are very slow unfortunately

Ordered in the drive, waited an extremely long time for the food... then got it and of course the sauces were missing again and the food was cold, so it would have been sitting there for ages! So much money for such poor performance!!!!

All the disposal stations were full. Instead of Coke I got Fanta

Just don't order anything there. Absolute catastrophe!!! 2.5 hours of waiting and then cold, mashed food. Only bad…

It tasted very tasty and the staff was friendly, unfortunately it took a long time 🙈

I ordered again today, all the citizens were wrong and I've been trying to call them since 6:30 p.m. so that I can get the correct one delivered later, but the phone is constantly busy. The last 3 times I chose the delivery service, I was delivered the wrong food

- an MC like almost everyone is, - Climbing tower with slide for Children are well received - Outdoor area quite clean, - Modern interior design, - Food tastes good everywhere even, - there were a lot of guests today- present, so that there are delays ments when accepting the order came to the 4 terminals, - there was also an order terminal still defective, - the two high chairs, that I could see saw dirty looking, - Food order came right quickly, but we weren't the only guests with whom something was forgotten,

Unfortunately, the food was lukewarm, but the food was brought to the table very quickly. There is also a great climbing tower with a slide for the little ones.

Now we also save on food, not only more expensive, but also less

The first McDonald's where you really have the feeling that service staff are still working here. I've always been greeted in a very friendly manner.

It's rare that everything ordered from MC Drive is in the bag

Nice staff and clean and tidy after the renovation I ordered a cookie as dessert (at the drive in) but unfortunately it wasn't GOOD (cross dark) The McPlane......GREAT I'm not a vegetarian ;-)

The employees are mostly friendly. Unfortunately, sometimes a little not prudent when it comes to customer space. One shift manager is unfriendly, questions his employees and underestimates the competence of his employees (this makes them insecure and then mistakes happen). Customers are also questioned if something is missing. Employees are yelled at and the customer room hears everything. This person is impossible! The toilets are a disaster!!! I'll save you from putting the photos here...

I ordered and called after 75 minutes and was told "ohhhhh, I just got in, I don't have a driver anymore", just rude.....

Unfortunately, you can't always order at the counter

There's really nothing more to say...

Rip-offs are too sensitive to believe customers when something is missing, even if an invoice is presented. Disrespectful.

Very confusing, quite hectic operations. The smell of fat is in the air in the restaurant, not appetizing. Overwhelmed staff. Ordered food to take away, the burger chrispy chicken was baked completely hard and only lukewarm.

⭐fast service ⭐Good coffee 👎🏼Cold burgers & pommes

Unfortunately, the service was uncoordinated during breakfast time and not all products were available

Unfortunately, the women's toilets are very unkempt.

It's not the cleanest McDonald's. Price performance is poor. Mc Sundae ice cream is a joke from the portion when I asked if she was serious the waitress was rude and rude. I will no longer enter this store.

McDonald's really needs to work on the friendliness of the employees Rude and they always forget to pack things from the order

After a long time I decided to go with MC again but obviously it was the wrong decision...😖 Service was marginal and the food was only lukewarm and slapped into the packaging. The employees were completely overwhelmed by the large number of customers. Employees prefer to play on their cell phones and it seemed to me that when it came to hygiene regulations, they were obviously falling by the wayside...

Unfortunately, after I had eaten our three menus, I was not served with a repeat order and was simply left standing there stupidly when asked about my request. Then I gave up. Inviting grandchildren to birthday dinner makes it all the more annoying.

Just Mc Stupid... expensive and well... you can almost go out for a meal...

Very nice staff, I always enjoy stopping by! The food is actually the same everywhere but here you get the impression that it is always freshly prepared!

Not nice for 37.00€ ordered Royal TS fries should be given to normal citizens Also suitable for children with Chicken McNuggets of 20 nuggets that were ordered, there were 10 of them, the rest were some cheese things instead of Royal Ts, there were some spicy citizens with bacon and fries, there were no...we don't order anymore, we're all there agree.....🙁

It's getting worse and worse, soggy fries, half full! Some of the staff are from another planet 🌟

A McDonald's as we know it. All in all it's good, but our order is never correct. You should be extremely careful here.

Well, it's just Mecces, so the food is mostly as usual. Often dishes are not available. The very popular ice cream machine is very noticeable here. It tends to break sometimes. Otherwise very friendly and competent staff.

It was hectic and loud there, there was always beeping somewhere.

Was busy and rowdy. So I took it Takeway

Seems a bit disorganized, numbers are called and then the food isn't ready

Like all MC Dondals, very good. This was very clean and, despite many customers, it went very quickly

I've never experienced anything like that. The McDonald's closes its doors at 5 p.m. on a Sunday because they can't keep up with the orders... No sign or anything like that in front of the door.

Lots of traffic, you have to wait a long time for the food, which is already cold after preparation.

Waiting for over 20 minutes and then being told, "We can't do more than work" when there aren't really many guests is a disgrace! Better workforce planning ensures customer satisfaction. Fast food looks different.

Now it's just bad and unfortunately mostly very dirty there. Unfortunately, employees cannot handle the simplest orders.

Unfortunately, many “mistakes” happen when packing or NOT packing the burgers. You always have to check when eating take-away

I've been here several times now and can't say anything negative. But was never there, only drive-thru.