McDonald's in Pinneberg

1 week ago MC donalds pinneberg We went to the branch as a family, our order arrived after 1 hour, I tell the chef in a cool manner that everyone is waiting, you will also have to wait for 1 hour, but this is not an excuse, the staff are very good, but the chef is bad.

A catastrophe, I ordered something different, something else was given to me, the order wasn't complete, what I ordered! The food was cold and too old. The employee was completely unfriendly! The food was unappetizing

Food is standard McDonald's, so okay, but the store is dirty and broken, the toilet doors have been broken for months, at least for the women. Before we eat there, we wipe our table ourselves. And staying longer than 1 1/2 hours as a driver is not an option, otherwise you will get the next fine, thank you very much for this customer friendliness (irony).

The worst McDonald's in Germany. Waited 42 minutes for the food.

I ordered for two people and had to wait 1 hour. Too few staff and very dirty.

It's best to give 0 stars, but that's not possible I've been waiting for 30 minutes to forget about myself and then I'd have to get my own food and then have a cheeky conversation with myself about what's wrong with me never coming back here again. The coffee even got so cold that I almost vomited

You have to give it one star. 10 employees, one working. Wait time was about 40 minutes. The burgers were almost cold. The new ones were just as cold.

Just waited 19 minutes for the food at Drive In. When asked: “There’s nothing you can do about it, it’s the kitchen’s fault.” It's not an isolated case, you're constantly sent to the side, waiting almost 20 minutes is my personal record.

I don't like that the staff doesn't wear gloves. Once a young man sneezed while making me coffee. But at the same time everyone is always polite. Sometimes they forget to add an ingredient. But when you come to me and show me the receipt and ask for something to be added or corrected, everything always gets done. To my surprise it is always clean. The food is tasty and high quality, although I don't go there often.

The parking lot has an automatic camera parking system, so you're not even allowed to eat there or order a coffee in peace. 12 minutes overtime (1.5 hours) and it costs €36 parking fine. Because of this I will never enter this McDonalds again. 😡

Despite the high number of customers, fast and good service. What we ordered was good. Addendum: It's just a shame, which is also a suggestion for improvement, that the coffee for on-site consumption is served from the outset and exclusively in paper cups (with lids) instead of in (the existing) cups.

At McDrive you wait until St. Nicholas Day. After ordering, you have to stand at the microphone until you are asked to drive up. Today I canceled the online order after 15 minutes... Update. Tried it again today. This time I canceled after 20 minutes. Mc Drive in Pinneberg is the very last!!! Dear Burger King When will you finally build a branch in Pinneberg??????

GRACELESSLY OVERLOADED Waiting more than 15 minutes for 2 burgers. NO order from the employees. Some of them are standing around in the area as ordered and not picked up.

Es ist sehr schade, dass die Lieferzeit wahnsinnig lange dauert. Zudem kommen die bestellten Artikel eiskalt an. Ein Plus für eine erneute Zustellung bei fehlerhsftem Produkt. Aber die McDonalds Zentrale sollte über Lieferbehälter nachdenken, die auch wirklich warm halten.

A nice restaurant with nice employees. However, I would recommend everyone to always check their order. I always have something that gets forgotten. Sometimes also with the McMenu itself, although it wasn't a large order. Once I was there with a friend and I ordered two BigMac meals and two cheeseburgers, but only received one BigMac and the ketchup was forgotten on both meals. Or when you only ordered two HappyMeals, the ketchup and dessert were forgotten for both. But if you go there straight away, you will get the missing food straight away. The food tastes just as good as in any other branch in Germany. I also think it's great that dogs are welcome in this restaurant. However, in my opinion, employees should say something when a small dog walks across the table or is being passed or sits on the couch and at the same time licks the table surface. I find that to be too much tolerance, because later there will be other people sitting at the table who may have small children, who may eat in the place where the dog may have licked because, for example, there was a chip, chicken nugget or a piece of apple.

5 stars to all employees who were on duty this afternoon. It was extremely busy, but they processed everything correctly one after the other at high speed, really very well. But the worst thing was simply the mother who let her 4-year-old child scream at full volume for 25 minutes at a time between 50 people. Even though it's sun and 19 degrees outside and you can relax and go out. I have 2 small children myself, I would have walked out with them after just 2 minutes. So respect to the employees for going along with this. But you really have to tell a woman like that that something is wrong. That was just 20 minutes too long. Crazy.

Great on site, but we ordered the food through Lieferando, according to the waiting time up to 50 minutes... after 1 hour we called, it will probably take half an hour, after 2 hours we wanted to cancel, food still not there, not on the way to us... Lieferando can't cancel, McDonald can't cancel either.... You order fast food because you don't feel like it and you don't have the time to cook... in 2 hours I could serve great food myself... No food, no money... Why do you offer the service if you can't maintain it? We only got in touch after 1 hour, we were supposed to wait, which we did, but after 2 hours there was still no food in sight, that's really not okay... So I don't recommend delivery at all... My husband picked up the food, there wasn't much going on there, they gave him a donut for the delivery cost of 2.50... and he's now waiting for the food... 2 hours and 17 minutes have passed since we ordered and we still don't have the food...

Picking up the food took quite a long time today; otherwise it will be faster. It's a shame that there is no table service anymore - there are no longer any signs posted at the terminals. This means you don't have the opportunity to enter the number and have to wait in line to collect the item. A line of cars regularly forms at the entrance to McDrive and blocks the exit from the parking bay. Here the McDrive entrance should perhaps be moved to the back and the exit from the parking lot should be at the current entrance, if that is possible. Otherwise everything is okay. Good and centrally located, clean and the usual McDonalds standard. Update March 6, 2025 There are now regular table signs at the terminals again. You can take a sign to the table and order conveniently via app and table service. Today the food came particularly quickly, even though the restaurant was very busy! What's new is that you are now only allowed to park for free for 1.5 hours thanks to camera surveillance - that's enough for food. Otherwise you pay €30. The problem remains with parking: if the Mc Drive doesn't work quickly, you will be blocked by the line of cars in front of the Mc Drive when you pull out and have to wait. Maybe there is still a solution here. Otherwise I was very happy today.

Actually always perfect but today fries made from cardboard. Will come back

Egal wann man dort ist, immer fehlt irgendwas. Wir haben dort ca.20 Minuten gewartet, um zuhause zu bemerken, das 1 burger und 2 Soßen fehlen.

Unfortunately, the shop is pretty dingy and not really comfortable for my taste... Get in and get out quickly is the motto.

There was nothing going on at the drive-in at the time, so everything was okay. Nothing was forgotten when ordering. Is there a point deducted because of the terrible hugging in the parking lot?

I was at Mec Donalds in Pinneberg on February 21st, 2025 at around 7:30 p.m. Bought 2 Mecripp, 1 MC Krispi, 2 large fries and 2 cheeseburgers in the Mecdrive. Price was €27 and a few cents. After placing my order, I specifically said that I needed a receipt. I paid at the first drive checkout and asked for the receipt. The woman told me that I would get the receipt at the second drive checkout, where I should also get the food I ordered. At the second drive checkout I received 2 bags with the food I ordered and I asked again for the receipt. A lady told me everything was in the bag. I wanted the receipt so that I could understand what I paid a little more than €27 for. When I got home I unpacked and found that there was no receipt in the 2 bags. I found this very strange because I asked for a receipt several times. Unfortunately, I can't understand how much the ordered items cost. Is that what McDonald's wanted? I will probably advise all my friends and relatives to go to Citizen Kong. There you always get a receipt and can understand the prices. MFG, Peters

Long waiting times. Stood on MC Drive for 40 minutes. Just too long for a Sunday evening. Nuggets not through. Burgers were also forgotten. Staff unfriendly. Food visually a disaster.

GLOBUS meatloaf roll tasted good! 🤤

Once I just wanted to eat something with friends after work and we ended up standing in the store for ages. When we got back to the car, there was already a fine waiting there for exceeding the maximum parking time - 25 euros. After I wrote to the company, I was told that the receipts I was able to provide could just as easily have been fished out of the trash and were therefore not valid. I was “advised” to pay the money if I didn’t want to risk more fees. Another time I just wanted to get an ice cream and had to listen to a lecture at the drive-thru because when I didn't understand him, I addressed the employee with "What?" instead of "Excuse me?" I actually just wanted my ice cream from the ice cream machine, which for once wasn't broken. By the way, this “employee” was also the shift leader or one of the “managers” of the branch – I’m not sure what their position is called exactly. However, you can easily recognize them if you observe the employees in the branch. It's usually the ones who walk around like no one can harm them. Of course there are days when there is nothing to complain about, but overall I just find the behavior ungrateful towards the customers. You are literally punished. I will therefore no longer go to McDonald's, but I am grateful to the team for supporting me in making this decision with these events.

McDonald's he and Africa McDonald's Service is their image The most favorite cafe restaurant for children and schoolchildren☀️😘 Good cozy tasty and fast👍🌞

After 35 minutes and two requests, cold food arrived We had the money returned to us. I was also given a Turkish swear word that I won't repeat here Not again

We get to McDonald's at 12:25am and it was closed even though it said it was open until 1am. The service was terrible and disrespectful to the customers.

Yummy. Received what I ordered quickly. The burgers have become mini

One order and 2 burgers are missing. Even after calling, the employees weren't able to pack the right burgers. The excuse was that there were 2 new employees who, according to the employee, were accompanied by specialists. It is not difficult to work through a list of 6 castles. Find the error.‼️

Despite ordering online, I waited and then had a crappy cappuccino grande that had neither foam nor taste and also none of the extras I had paid for. Never ever

Everything is great here. Scene meeting

Eat cold and it doesn't taste good, so it's the worst McDonald's branch👎👎

Danke, dass sie meinem Sohn den Hunger verdorben haben. Er liebt den Chilli Cheeseburger, aber natürlich ohne Jalapenos! Trotz Bestellung ohne Jalapenos waren mal wieder welche drauf! Den Burger hat er gegessen, aber Geschmacklich hat es für ihn trotzdem nach Jalapenos geschmeckt. Sehr schade, dass die Mitarbeiter ihren Job nicht vernünftig machen können. Da uns das nicht zum 1. mal passiert ist. In jeder anderen Filliale funktioniert das, nur in Pinneberg nicht! Das war das letzte mal, dass wir in die Pinneberger Filliale gegangen sind!

Experienced staff, but unfortunately without really feeling comfortable in McDonalds. The staff was more concerned about the end of the workday. Although there were still customers in the store, the entrance was already locked.

Was there with my old man. First of all, the burgers were smaller than at other McDonald's (e.g. Elmshorn) In addition, there was no sauce on one of them, and everything didn't taste good either.

Unfortunately we couldn't eat because we didn't get any help. My card didn't work and neither did the app. I asked the boss for help and all I got was nope and we went home without eating anything. It's a real shame to be kept like that. My children were very sad about it. 😢

Rip-off in the parking lot! 25€ ticket through sub-company Playfair! 😡

The worst store there is. The staff can't handle the simplest orders. The whole place is dirty and the shift manager walks around like he's the king of the world. Just embarrassing. Never never never again!!!

Open until 1:00 a.m. but at 12:25 a.m. there's nothing left because the employees would rather get off work.

Why, Google, should I rate American Grandmother? Are you just stupid????

It's completely understandable if the order is incomplete at certain times or if the staff is a bit overwhelmed. What is unacceptable is that the sauces, forks, napkins and a drink are missing when the food is served and the staff is so unfriendly. Despite the high number of customers, CHAOS must not arise. You see a lot of employees just standing around, some of whom don't speak German and don't understand what the customers say or want. We were there on October 18th, 2024 around 6:30 p.m. Both the foreman and the employee at the checkout were totally unfriendly. I hope management reads the comments and takes action. Thank you

Way too loud in the store Long wait at the drive-thru Motivated employees look different Takeaway always looks like citizens have been shaken

It doesn't matter which mecces it doesn't taste good.

The most child-friendly golden arches we have ever experienced. If only there were glass service and such a clean changing area in all golden arches. Pinneberg would also get a 6th star from us. Otherwise it's just a pretty good MC for adults. _________________ So the top rating is from 2017. Except now we don't need glass service anymore. The children really wanted to go to MC again, which I actually didn't want to do due to the bad experiences I've had recently! But what can I say, I ended up back in Pinneberg by chance and was pleasantly surprised again!!! So much so that I had to write again. Order complete, special requests taken into account and quickly. We'll be back! _________________ The last section was from 2022. Again not disappointed!!! Come again. Although we were always there during the day! Fall 2023 __________________ Fall 2024 There's nothing else to say, we'll be back!

They advertise that they also deliver, but that's not true. You are redirected to Lieferando and it says that McDonalds is closed.

Staff is simply bad, you have questions about the app or the self-service counter. Nobody has a clue. Nothing works at the drive-in anyway. Unfriendly! Annoyed! Just to Puke.

For a friend, the machine didn't spit out a receipt with a number and then it was questioned whether she had paid at all. Then we had to wait ages for the food to arrive, it was of typical McDonald's quality, what do you expect. When we were finished there were fines for 25 euros each on our cars. You can park there for a maximum of an hour and if you wait ages for your food and then don't hurry up, you're just over it...

The background music was very loud. Everything very clean. Was there early though...

4 for the atmosphere because it's McDonald's (in my humble opinion, I will never give a 5 to a large chain because these are not places where it's really cozy and has a homely atmosphere) :), but the food and service are in line with expectations, so 5/5

3 stars way too much!!! Long waiting time, unfriendly and then everything is cold. After a long time again but now never again. Just sad!

I ordered the plant based nuggets and emphasized this several times. Nevertheless, we got the meat nuggets and then they were cold. Getting 20 nuggets straight away at 10pm in the evening without waiting means that it can't be fresh and that's how they tasted. Double crap.

The BEST order ever in a long time. Fries so hot, burgers juicy. Mega! Today 3:35 p.m. - best production + friendly edition.

The restaurant is well located and offers everything you are used to and expect. The entrance door drags on the floor and is difficult to move.

25 minutes for a breakfast menu for 10 customers in the store

Because of fast food, waited 25 minutes for 2 hamburgers. 11am and only 2 employees in the kitchen and 10 people waiting.

“Manager” is not taken seriously by his team, instructions are ignored and disregarded. Quality is terrible... Burgers are often squashed, lukewarm burgers that have been prepared for over three hours are sold as fresh!!!! Fries are really bad - For the money I definitely recommend Peter Pan, Burger Me or, if necessary, a soup kitchen. Not there. You will be very disappointed

The staff are very friendly, the place is very clean, and the service is excellent

Today's employee at the DriveIn can no longer be topped when it comes to unfriendliness. Please seems to be a completely foreign word to him. Rarely have people been served so unfriendly at McDonald’s.

When you order more food you have to check if everything was delivered as something is constantly missing

A McD like many others. There was nothing to complain about.

Always wrong output A friend told me yesterday that he had already ordered a hamburger in the branch and he received 2 slices of bread and only 1 cucumber in the middle, no meat, no ketchup. I didn't believe him until today, although the order was correctly placed But with the Royal with cheese the shock was firstly the roll was much too small, the real shock was when I bit into it the meat was raw I doubt it was even on the grill. Husband apologized and made a new fresh one. It's absolutely annoying that you first find out in your own garden and then have to drive back again. Not only do you have to check your order for completeness on site, you should also check the quality of the burgers. The branch was hardly visited so there was no stress for the employees. For us it was the last time we ordered food in this branch. Even 1 star is too much for this branch

Ordering at the machine was easy and the food came quickly. As with any McDonald's, the cleanliness leaves a lot to be desired. Machines are constantly making annoying noises. McDonald's just.

Food was ok except for completely cold fries and one of the two burgers was completely squished in the paper and half of the sauce had leaked out

Normal McDonald's quality. Staff sometimes slow. I always recommend checking the bags in the McDrive.

Quiet but very dirty! Floors, chairs, tables and the worst were the toilets. First time seeing a Mc donalds that dirty.

On July 24th at 8:30 p.m. I came to this MC-Donald with my family. Service catastrophe, the behavior of the man with a mustache at the counter was very unfriendly and impolite. My son wanted an empty cup and he declined for an empty cup. I'm sorry that Mc Donald behaved for an empty cup and He made me and my family sad.........A very bad memory of McDonald's

Not for the first time that an entire menu is not included!!! It's unbelievable that the employees there obviously can't even read the screen! A shame for the brand... or there is a system behind it, as often as it happens!! I'll just leave it out in the future! Kiddies or not!! I'm curious to see how long the franchisee will last like this...

No table service, long waiting times, food quality leaves a lot to be desired. Burger patties gray and limp, just warmed up, not fried. Carelessly put together Big Mac

THE VERY LAST!! I got plant nuggets that were cold and so hard I could have used them to throw slices. At the counter I was told that I should do my own thing so I could freshen it up. They are incapable of running the store properly. Cleanliness is a foreign word there.

I go to McDonalds from time to time in different regions of Germany. The restaurant here is uncomfortable in comparison. What stands out, however, is the unfriendly staff and seemingly chaotic work in the kitchen. While I waited, a cleaner cleaned between my legs.

I think they have not only made all the burgers smaller and more expensive, but now they are also saving the second slice of cucumber on the hamburger. I really wonder how you can charge so much money for so little food...

The food was terrible. The food was cold, bad staff, and the market manager was also unfriendly. Not recommendable!!

Outdoor and indoor areas including toilets needed major cleaning and care. Otherwise friendly and quick.

Now it's Friday at 12:17 a.m. I try to get in but the door was closed even though the announcement is at 2:30am. Please act!!!! 😡😡😡😡😡😡😡😡😡😡😡

Everything was fine except for the cleanliness of the toilets.

The food is decreasing more and more. Had a Big Mac with bacon. It tasted like it wasn't seasoned at all. The cola was mostly ice instead of drink. It's only for absolute emergencies!

What can you say, a McDonald's branch. Order via app, pay too. Brim pick up no problems, the whole order should be fresh and hot. They forgot to add the sauces to the chicken nuggets. But it was available without any problem when asked. Nice personel.

Newly designed restaurant with more staff preparing the food. I can recommend the restaurant. Top location. It's clean here and the staff are very friendly. The speed of preparation is appropriate. Thank you for everything, dear staff, you were a good address for us, especially during the Corona period.

I've never seen such a dirty McDonald's!!!!! Hardly a table in the restaurant was clean! Toilet dirtier than at the main station & no toilet paper!!!! I'm really shocked!!!!!

Long wait in McDrive. HappyMeal without children's gift. In response to a complaint there was a book. TOYS currently out of stock.

Always eat the same, lots of seating

You feel kind of strange when people don't really speak the local language when you take your order. Instead, wild shouting can be heard in the kitchen. My food was thrown together carelessly and messily, even though there was nothing going on in the restaurant due to construction.

People count your nuggets we ordered 20 and only got 19!!!!!!!!!! An outrage.

Unfortunately not recommended because the perceived cleanliness is absolutely the lowest level.

Love this Mc donalds! Quick service. Bigger space.

Ate various menus there with friends. Sat there for about 90 minutes. After we went to the parking lot we had a fine of 25 euros on the windshield. I CAN ONLY RECOMMEND NOT PARKING THERE OR GOING DOWN THE FOOD QUICKLY. Me and my friends will no longer spend our 💰 money there. For this total amount you can eat more tastefully in any restaurant in Pinneberg.

I wanted to give McD another chance after 18 months, but I probably shouldn't have done PI. I wanted to ask something and was ignored, they are fry shakers and not service people. In retrospect, I'm glad that the lack of service meant that I didn't order anything.

So I'm sorry, but how incompetent can a shop like this be? I have been a customer of this store for a long time and have often been surprised by incorrect orders. Sometimes things were forgotten, sometimes the wrong thing was packed. So I've really experienced a lot of disappointments. But today was simply the final whistle for me. I ordered 20 plant nuggets using a coupon and was then surprised at home by normal nuggets made from shredded chicken. I don't want to know how much money we've wasted there because of things like this. But that was really the highlight for me today. I will never set foot in that store again. Really not recommended!

Employees are becoming increasingly unfriendly and unfortunately forgetting more and more.

What can you say, it's addictive.

Disastrous branch. First, there is no salad on all burgers for a large order (more than €60). But there is no note or anything like that from the staff. I waited a full 18 minutes for this order. No comment from the staff on this either. When I complained to McDonald's customer service, I was informed that the complaint would be forwarded to the franchise partner and that she would contact me. Never happened, despite several requests. Is Ms. Ide a little overwhelmed? The branch is completely going under. Nevertheless, I gave the store another chance. It took a while longer until I got our food, but it was fine so far. However, it was really dirty in the branch. You didn't feel comfortable at all. Add to that the impudence of having the parking areas monitored by a private parking service, of course ignoring the signs and paying another €25 fine for parking flat for 10 minutes. NEVER AGAIN McDonald’s Pinneberg!

Staff were unfriendly and unhelpful during this shift. Received the wrong thing despite ordering...

Unfortunately we received cold burgers once again. It's a real gamble in this branch, sometimes things go well and sometimes they don't.

This store is clearly one of the most incompetent McDonald's restaurants in Germany. Service and employees unable to assign orders to customers. Cheeky and outrageous three times. Waited 15 minutes for my order, asked politely and received the answer: It had long since been picked up. Just wondering from whom; not from me. Happened twice in a row. I won't be back any time soon...

Incredibly bad staff. Started taking an order, then stopped and waited for dish to be packed up for another customer. Another employee shouted to me from a distance to order at the counter. In addition, the toilets were extremely disgusting and an employee came out of the cubicle and left the quiet place without washing his hands. Well then enjoy your meal, I just left without ordering and won't be coming back.

The food is ok, as usual. McDrive is chaos and you have to wait. Toilet dirty, without paper and soap.

I can only agree with the others here, the shop is a mess, the food is cold and there are no paid items. Staff is unfriendly, incompetent and not at all insightful.

Every time you queue at McDrive for 20-30 minutes, both for breakfast and for normal meals. Fast food looks different, especially (if any, usually none at all) there is ONLY a car in front of you.