McDonald's in Pinneberg

Experienced staff, but unfortunately without really feeling comfortable in McDonalds. The staff was more concerned about the end of the workday. Although there were still customers in the store, the entrance was already locked.

Unfortunately we couldn't eat because we didn't get any help. My card didn't work and neither did the app. I asked the boss for help and all I got was nope and we went home without eating anything. It's a real shame to be kept like that. My children were very sad about it. 😢

Was there with my old man. First of all, the burgers were smaller than at other McDonald's (e.g. Elmshorn) In addition, there was no sauce on one of them, and overall it didn't taste good either.

Rip-off in the parking lot! 25€ ticket through sub-company Playfair! 😡

The worst store there is. The staff can't handle the simplest orders. The whole place is dirty and the shift manager walks around like he's the king of the world. Just embarrassing. Never never never again!!!

Open until 1:00 a.m. but at 12:25 a.m. there's nothing left because the employees would rather get off work.

Why, Google, should I rate American Grandmother? Are you just stupid????

It's completely understandable if the order is incomplete at certain times or if the staff is a bit overwhelmed. What is unacceptable is that the sauces, forks, napkins and a drink are missing when the food is served and the staff is so unfriendly. Despite the high number of customers, CHAOS must not arise. You see a lot of employees just standing around, some of whom don't speak German and don't understand what the customers say or want. We were there on October 18th, 2024 around 6:30 p.m. Both the foreman and the employee at the checkout were totally unfriendly. I hope management reads the comments and takes action. Thank you

Way too loud in the store Long wait at the drive-thru Motivated employees look different Takeaway always looks like citizens have been shaken

It doesn't matter which mecces it doesn't taste good.

The most child-friendly golden arches we have ever experienced. If only there were glass service and such a clean changing area in all golden arches. Pinneberg would also get a 6th star from us. Otherwise it's just a pretty good MC for adults. _________________ So the top rating is from 2017. Except now we don't need glass service anymore. The children really wanted to go to MC again, which I actually didn't want to do due to the bad experiences I've had recently! But what can I say, I ended up back in Pinneberg by chance and was pleasantly surprised again!!! So much so that I had to write again. Order complete, special requests taken into account and quickly. We'll be back! _________________ The last section was from 2022. Again not disappointed!!! Come again. Although we were always there during the day! Fall 2023 __________________ Fall 2024 There's nothing else to say, we'll be back!

They advertise that they also deliver, but that's not true. You are redirected to Lieferando and it says that McDonalds is closed.

Staff is simply bad, you have questions about the app or the self-service counter. Nobody has a clue. Nothing works at the drive-in anyway. Unfriendly! Annoyed! Just to Puke.

For a friend, the machine didn't spit out a receipt with a number and then it was questioned whether she had paid at all. Then we had to wait ages for the food to arrive, it was of typical McDonald's quality, what do you expect. When we were finished there were fines for 25 euros each on our cars. You can park there for a maximum of an hour and if you wait ages for your food and then don't hurry up, you're just over it...

The background music was very loud. Everything very clean. Was there early though...

4 for the atmosphere because it's McDonald's (in my humble opinion, I will never give a 5 to a large chain because these are not places where it's really cozy and has a homely atmosphere) :), but the food and service are in line with expectations, so 5/5

3 stars way too much!!! Long waiting time, unfriendly and then everything is cold. After a long time again but now never again. Just sad!

I ordered the plant based nuggets and emphasized this several times. Nevertheless, we got the meat nuggets and then they were cold. Getting 20 nuggets straight away at 10pm in the evening without waiting means that it can't be fresh and that's how they tasted. Double crap.

The BEST order ever in a long time. Fries so hot, burgers juicy. Mega! Today 3:35 p.m. - best production + friendly edition.

The restaurant is well located and offers everything you are used to and expect. The entrance door drags on the floor and is difficult to move.

Because of fast food, waited 25 minutes for 2 hamburgers. 11am and only 2 employees in the kitchen and 10 people waiting.

25 minutes for a breakfast menu for 10 customers in the store

The staff are very friendly, the place is very clean, and the service is excellent

“Manager” is not taken seriously by his team, instructions are ignored and disregarded. Quality is terrible... Burgers are often squashed, lukewarm burgers that have been prepared for over three hours are sold as fresh!!!! Fries are really bad - For the money I definitely recommend Peter Pan, Burger Me or, if necessary, a soup kitchen. Not there. You will be very disappointed

When you order more food you have to check if everything was delivered as something is constantly missing

Today's employee at the DriveIn can no longer be topped when it comes to unfriendliness. Please seems to be a completely foreign word to him. Rarely have people been served so unfriendly at McDonald’s.

A McD like many others. There was nothing to complain about.

Always wrong output A friend told me yesterday that he had already ordered a hamburger in the branch and he received 2 slices of bread and only 1 cucumber in the middle, no meat, no ketchup. I didn't believe him until today, although the order was correctly placed But with the Royal with cheese the shock was firstly the roll was much too small, the real shock was when I bit into it the meat was raw I doubt it was even on the grill. Husband apologized and made a new fresh one. It's absolutely annoying that you first find out in your own garden and then have to drive back again. Not only do you have to check your order for completeness on site, you should also check the quality of the burgers. The branch was hardly visited so there was no stress for the employees. For us it was the last time we ordered food in this branch. Even 1 star is too much for this branch

Ordering at the machine was easy and the food came quickly. As with any McDonald's, the cleanliness leaves a lot to be desired. Machines are constantly making annoying noises. McDonald's just.

Food was ok except for completely cold fries and one of the two burgers was completely squished in the paper and half of the sauce had leaked out

Normal McDonald's quality. Staff sometimes slow. I always recommend checking the bags in the McDrive.

Quiet but very dirty! Floors, chairs, tables and the worst were the toilets. First time seeing a Mc donalds that dirty.

On July 24th at 8:30 p.m. I came to this MC-Donald with my family. Service catastrophe, the behavior of the man with a mustache at the counter was very unfriendly and impolite. My son wanted an empty cup and he declined for an empty cup. I'm sorry that Mc Donald behaved for an empty cup and He made me and my family sad.........A very bad memory of McDonald's

Not for the first time that an entire menu is not included!!! It's unbelievable that the employees there obviously can't even read the screen! A shame for the brand... or there is a system behind it, as often as it happens!! I'll just leave it out in the future! Kiddies or not!! I'm curious to see how long the franchisee will last like this...

No table service, long waiting times, food quality leaves a lot to be desired. Burger patties gray and limp, just warmed up, not fried. Carelessly put together Big Mac

THE VERY LAST!! I got plant nuggets that were cold and so hard I could have used them to throw slices. At the counter I was told that I should do my own thing so I could freshen it up. They are incapable of running the store properly. Cleanliness is a foreign word there.

I go to McDonalds from time to time in different regions of Germany. The restaurant here is uncomfortable in comparison. What stands out, however, is the unfriendly staff and seemingly chaotic work in the kitchen. While I waited, a cleaner cleaned between my legs.

I think they have not only made all the burgers smaller and more expensive, but now they are also saving the second slice of cucumber on the hamburger. I really wonder how you can charge so much money for so little food...

Outdoor and indoor areas including toilets needed major cleaning and care. Otherwise friendly and quick.

The food was terrible. The food was cold, bad staff, and the market manager was also unfriendly. Not recommendable!!

Now it's Friday at 12:17 a.m. I try to get in but the door was closed even though the announcement is at 2:30am. Please act!!!! 😡😡😡😡😡😡😡😡😡😡😡

The food is decreasing more and more. Had a Big Mac with bacon. It tasted like it wasn't seasoned at all. The cola was mostly ice instead of drink. It's only for absolute emergencies!

Everything was fine except for the cleanliness of the toilets.

What can you say, a McDonald's branch. Order via app, pay too. Brim pick up no problems, the whole order should be fresh and hot. They forgot to add the sauces to the chicken nuggets. But it was available without any problem when asked. Nice personel.

Newly designed restaurant with more staff preparing the food. I can recommend the restaurant. Top location. It's clean here and the staff are very friendly. The speed of preparation is appropriate. Thank you for everything, dear staff, you were a good address for us, especially during the Corona period.

I've never seen such a dirty McDonald's!!!!! Hardly a table in the restaurant was clean! Toilet dirtier than at the main station & no toilet paper!!!! I'm really shocked!!!!!

Always eat the same, lots of seating

Long wait in McDrive. HappyMeal without children's gift. In response to a complaint there was a book. TOYS currently out of stock.

You feel kind of strange when people don't really speak the local language when you take your order. Instead, wild shouting can be heard in the kitchen. My food was thrown together carelessly and messily, even though there was nothing going on in the restaurant due to construction.

People count your nuggets we ordered 20 and only got 19!!!!!!!!!! An outrage.

Unfortunately not recommended because the perceived cleanliness is absolutely the lowest level.

Love this Mc donalds! Quick service. Bigger space.

Ate various menus there with friends. Sat there for about 90 minutes. After we went to the parking lot we had a fine of 25 euros on the windshield. I CAN ONLY RECOMMEND NOT PARKING THERE OR GOING DOWN THE FOOD QUICKLY. Me and my friends will no longer spend our 💰 money there. For this total amount you can eat more tastefully in any restaurant in Pinneberg.

I wanted to give McD another chance after 18 months, but I probably shouldn't have done PI. I wanted to ask something and was ignored, they are fry shakers and not service people. In retrospect, I'm glad that the lack of service meant that I didn't order anything.

Employees are becoming increasingly unfriendly and unfortunately forgetting more and more.

So I'm sorry, but how incompetent can a shop like this be? I have been a customer of this store for a long time and have often been surprised by incorrect orders. Sometimes things were forgotten, sometimes the wrong thing was packed. So I've really experienced a lot of disappointments. But today was simply the final whistle for me. I ordered 20 plant nuggets using a coupon and was then surprised at home by normal nuggets made from shredded chicken. I don't want to know how much money we've wasted there because of things like this. But that was really the highlight for me today. I will never set foot in that store again. Really not recommended!

Disastrous branch. First, there is no salad on all burgers for a large order (more than €60). But there is no note or anything like that from the staff. I waited a full 18 minutes for this order. No comment from the staff on this either. When I complained to McDonald's customer service, I was informed that the complaint would be forwarded to the franchise partner and that she would contact me. Never happened, despite several requests. Is Ms. Ide a little overwhelmed? The branch is completely going under. Nevertheless, I gave the store another chance. It took a while longer until I got our food, but it was fine so far. However, it was really dirty in the branch. You didn't feel comfortable at all. Add to that the impudence of having the parking areas monitored by a private parking service, of course ignoring the signs and paying another €25 fine for parking flat for 10 minutes. NEVER AGAIN McDonald’s Pinneberg!

What can you say, it's addictive.

Staff were unfriendly and unhelpful during this shift. Received the wrong thing despite ordering...

Unfortunately we received cold burgers once again. It's a real gamble in this branch, sometimes things go well and sometimes they don't.

This store is clearly one of the most incompetent McDonald's restaurants in Germany. Service and employees unable to assign orders to customers. Cheeky and outrageous three times. Waited 15 minutes for my order, asked politely and received the answer: It had long since been picked up. Just wondering from whom; not from me. Happened twice in a row. I won't be back any time soon...

Incredibly bad staff. Started taking an order, then stopped and waited for dish to be packed up for another customer. Another employee shouted to me from a distance to order at the counter. In addition, the toilets were extremely disgusting and an employee came out of the cubicle and left the quiet place without washing his hands. Well then enjoy your meal, I just left without ordering and won't be coming back.

The food is ok, as usual. McDrive is chaos and you have to wait. Toilet dirty, without paper and soap.

I can only agree with the others here, the shop is a mess, the food is cold and there are no paid items. Staff is unfriendly, incompetent and not at all insightful.

Every time you queue at McDrive for 20-30 minutes, both for breakfast and for normal meals. Fast food looks different, especially (if any, usually none at all) there is ONLY a car in front of you.

I would prefer to give 0 stars… employees everywhere, number disappears on the screen… endless waiting very bad

Please don't order and pay with the machine, you won't get any pressure, so money gone and no food and no one will help you,,,,

This is the worst McDonald's in all of Germany, they ban children unnecessarily because you just wanted to sit in peace and they always shout at everyone so unsympathetic the staff here wouldn't recommend you come here

Me and my girlfriend sat in McDonald's and drank coffee from my girlfriend. The daughter was suddenly sitting on the terrace, suddenly we saw that she was talking to two men. Then we went out briefly and looked at what was going on. Then we saw that the men had a flat tire because there were large panes of glass on the entrance to McDonald's drive. This causes the flat tire. The men asked us to call the police because they might have a problem and couldn't clarify it with the McDonald's employee because they couldn't speak German well. The police also came and took the car away, all well and good? We helped, then the beautiful two employees from McDonald's came out with the aggressive mood and gave us the ban from the house because we did a civil coat. Now we are banned from the house in Pinneberg by McDonald's, I think that we helped, that's why we are banned from the house received from the lady

Total disaster, very long waiting time! After waiting for over an hour we still didn't have the food. Unfortunately the staff was very unprofessional. Money back demands best decision.

1 hour waiting number to get two burgers. When I had the burgers, they were still cold.

I had to wait three years for my food, I wouldn't recommend it

Service underground. Slow, unfriendly, listless. When the food came after half an hour, half of it was missing, some of the drinks were the wrong ones and the food was cold. In total we were in the store for over 1 1/2 hours, of which we ate for about 15 minutes. So much for “FAST food”. Not recommendable!

Pretty dirty branch, the boss is completely overwhelmed and a slob (I said I was called with my number despite table service), the food doesn't arrive and you have to ask where it is.

This has nothing to do with fast food. Waiting time of well over 30 minutes, incomplete delivery and unfriendly employees. At least the food was cold and completely wrong The store is a complete disgrace.

We ordered a Magic Mc Flurry and got a shock due to the lack of vanilla ice cream. Which was completely ok, but only the sprinkles were slapped on... Nothing like it was described in the ad, just sprinkles... that's how it was handed over... I thought there was no sauce underneath... 4.19 euros for that is really outrageous...

I didn't expect bad service. You order at the terminal and want to pay at the checkout when the branch manager shouts “don’t collect”. What a cheek! Yes, there is a lot to do, but not serving customers is absolutely not possible. I will never come here again! And I advise anyone else who is thinking about getting food here to think about it five times. Lost customers!

After waiting for an hour we asked for our money back and left! The burgers were sitting there for ages, sometimes not even under the heat lamp, so we probably wouldn't have wanted to eat them anyway. There were a lot of employees milling around, but it seemed like no one had any idea what was going on. It wasn't clean there either, tables weren't wiped down, floors were sticky.

Underground. I ordered four parts of the new breakfast at 7:28 and it took 15 minutes. Waited even though I was the only guest. That doesn't have much to do with fast food anymore. Of course, two out of four parts were wrong, actually an absurdity. Of course, it was only discovered on the way, so you should also do this in the branch. As an example, the burger ordered without tomato and lettuce...

Good morning I ordered something this morning but I had to wait 30 minutes and then I got the wrong thing. That means I spent 8 euros today. I have not eaten. But I don't recommend it to anyone. Best regards Güner

Door was locked to prevent new customers from coming in even though the store was open. Rescue route blocked!

Taste like McD, you know it. But please stop German drive-in operations. You ask what's in a wrap and you get the answer: BigMac and salad. A question about the McFrappe in the menu, because of course I don't want to buy a menu with a drink and another drink, could not be answered by either the employees or the manager himself.

This is the second time I've eaten here in two weeks. About the parking situation and the parking tickets you read here. That really makes you throw your hand in front of your head. A small parking lot with 8 large signs indicating a parking disc and a ninth sign directly in front of the entrance (be careful not to walk into them!). Don't know why this McDonald's is rated so poorly. Food was good, just typical McDonald's, the service was very friendly, with a smile, despite the stress at lunchtime. We also observed this friendliness at other tables. Absolutely good not only today but also two weeks ago. I can't comment on the toilets, we didn't use them.

No recommendation !!!!!! The citizens are cold, the staff are totally unfriendly and work at a snail's pace. If you forget to put your parking meter in your car, you can expect a fine of around 25 euros. Because this MC Donalds works together with fairparken. The Fairparken employees wait in civilian cars for you to forget to put your watch in the car and write it down immediately.

The employee seems to live in her own film. The whole store is empty and she just ignores us. Wasn't the first bad experience there. But this employee topped it all off.

The shift manager (half-bald) was unfriendly and disinterested, and the branch was the dirtiest I've ever seen.

It was delicious - I usually go there before the night shift when I'm hungry

The drive is open until 2 a.m., employees see us in the car at the door at 1:45 a.m. and quickly close the cash register and the drive! Simply OUTRAGEOUS!

Forgot to deliver burgers and drinks, they should be delivered later on request. After 1 hour no one answered the phone.

Burger without salad in the Pinneberg branch. At first I thought it was April Fools' Day, but if you don't get a full burger, you shouldn't have to pay for it in full. A discount was denied. I wouldn't have to buy anything here. This arrogance. Of course I didn't eat there either. Now I see these reviews and think to myself that McDonald's has the same problem with franchisees as Burger King. The branch also seems dirty, which is a general problem with branches in big cities. I don't even want to know why there was no salad because then I would probably just get sick. But I would never go there again. Not in the mood for a shop like that.

The food comes cold burger fries

Never again!!! Parking at McDonald's cost me 25 euros! Impudence!!!! I don't recommend it! This is fraud and exploitation!

Super nice and attentive staff. Everything very clean. Restaurant character

This is by far the worst Mcdonalds, almost everyone but really almost every order in McDrive forgets something, either sauces for the nuggets or a small burger, it's so annoying!!!!!! And if you complain, you will be treated stupidly. If you pay for an order and you don't get everything, then that is simply embezzlement. 0 stars

Stopped briefly to get something to eat and then got a €25 fine on the windshield, that's how you get rid of customers 👍

The last shop never again after 10 minutes in the shop I got a ticket for 25 euros for all that money we would have eaten better at the Greek place just cheeky and a rip off never again this place

I order fast food and have to wait longer than in a steakhouse

NOT PUBLISHED Delivery | 50–60 € Not polite staff called to make an order at 00:00. They are open until 01:00. They answered me rudely and said ^^ time I saw what order ^^. I WILL NEVER GO THERE AGAIN

Order: Two burgers and 20 nuggets Apparently too much for the employees. Fast food restaurant on the way. I imagine fast food differently. Waited 30 minutes in the drive thru...

New review after McDonald's slowly changed the entire service. Coupon Service -5 If you have difficulties with the app, no employee can help. The competition can do that, see Burger King. Queues at the terminals. Customer contact and solving personal adjustments take forever at the stations. McDonald's never again!!!!!! From now on always Burger King!!! Especially since it always tasted better there.