McDonald's in Kempten (Allgäu)

World's friendliest McCafe lady, really nice 💗

It doesn't even deserve one star. While we were eating, there were flies flying around, the toilet was completely unsanitary. The staff was unfriendly and inattentive, they could have left our order without drinks + they didn't add additional ingredients to the salad that we paid for.

Cold food, foreign employees, food is always forgotten in the drive-thru

I ate here today at 4:30 p.m., and the food was perfect. I've been to many McDonald's, but I've never seen such a perfectly executed cheeseburger. I immediately ordered two more cheeseburgers to pick up, quickly peeked into the kitchen, and all I saw was a bright light because angels were working in the kitchen during that shift at McDonald's.

I went to McDonald's for the first time in ages. It was a mistake! If I had unwrapped that dried-out junk at the McDrive earlier, I would have thrown it back out the window! New – now you can get burgers with half a roll! If the younger generation weren't so undemanding and stupid, you'd probably be broke by now...

By far the most poorly organized McDonald's I've ever been to. We waited 1.5 hours for our food and then left without any food and without getting our money back. It was our last time there.

Unfortunately, the entire store smelled strongly of toilets on Saturday morning. That's really unpleasant when you're trying to eat on an empty stomach. The breakfast was otherwise quite good 👍🏼 Typical McDonald's 😁

Rather Slow Food chef never waited half an hour

Fries weren't that good, BigMac and the rest were okay

Employees gossip about customers conspicuously

The air conditioning is mostly off and the flies are at home. There are so many devices for this but no one is interested.

Service very friendly, but the food was almost cold.

Very bad service, cold food and missing ordered dishes.

It's getting better; orders are usually complete these days. What's confusing are the strange directions at the drive-thru. You're supposed to stand on the right side while waiting, but the "parking spot" is on the left, and the new drive-thru window is on the left, as is the door. It makes no sense to stand on the right side. When I asked about it, I got a shrug.

When we ordered yesterday, the toy in our Happy Meal and a croissant were left out. Furthermore, the employee was unfortunately not very friendly. A real shame.

❗❗❗Catastrophic conditions – absolutely not recommended. Explicit warning about this branch❗❗❗ I went to this McDonald's branch in Kempten with my family on June 10th – an experience no one should have to endure. The staff was completely overwhelmed. Orders were placed at the terminal with table service. After 45 minutes, the food still didn't arrive. When I asked, the simple answer was: "Coming in 10 minutes." When the food finally arrived, it wasn't complete – three times in a row. Each time, something was missing, and we had to complain again and again. And even what did arrive was an absolute disgrace: cold, sometimes almost raw, neither warm nor even remotely hot. The taste was inedible – I've never experienced anything like it at McDonald's. I rarely go to fast-food restaurants, but what was offered here was simply shocking. I strongly advise everyone not to visit this branch – no, I explicitly warn against it. The hygiene conditions were also completely unacceptable: The floor was filthy, trash was lying around, and the tables weren't cleaned. The staff seemed listless, overwhelmed, and rude – no structure, no leadership, no service. I expressly reserve the right to complain about these conditions to higher authorities.

I was truly disappointed by my last visit to McDonald's. The burger was carelessly thrown into the box – the packaging was very dirty on the outside and looked unhygienic. Even worse was the beverage cup: disposable cup or not, it definitely shouldn't have been that dirty on the outside. I really wonder how something like that could happen. Especially when handling food, cleanliness should be a top priority. Unfortunately, this was anything but appetizing.

Delivery order incomplete. Shake was missing.

I've been waiting for my order for 30 minutes already.

Food is cold, ice cream is always sold out or the ice cream machine is broken. Long waits at the McDrive. Not recommended.

Worst McDonald's I've ever been to. The staff are totally unfriendly and unmotivated. Every order we've placed here so far has been either wrong or something was missing. Even after you point out that something is missing or wrong, you get no apology at all. I can understand that it's stressful when it's busy and things go wrong sometimes, but it can't be like this every time, even when the place is almost empty. Maybe they should think about changing the whole team, since it only happens in this McDonald's.

good service, there is even a waiter, you don't need to pick up the order, he brings it himself

It's just a McDonald's. I ordered, the delivery arrived within 25 minutes, it tasted as expected, the delivery person was very friendly, everything was great.

It is actually the worst McDonald’s in Germany.

What's going wrong at this McDonald's? They botched the order again – instead of two packages of chicken nuggets, we got ONE ridiculous portion. And that wasn't an oversight; it happens all the time here. Honestly: If you don't feel like doing your job properly, then just don't bother. The food always tastes like reheated rubber, and then they don't even deliver half of it. Absolutely unprofessional and downright rude. That's not just annoying, it's simply a rip-off. Never again at this McDonald's. Period. We created this with chatgpt, but it's well summarized.

I was at the McDonald's Drive-Thru today and placed my order online via the app, only giving out the number. The staff didn't even speak to me at the counter when I asked a question and ignored me. At the checkout, the amount didn't match what I had listed online. When I asked if everything I'd ordered was included, the employee irritatedly listed it, and the ice cream wasn't included. When I asked him about it, he said no, the ice cream was sold out. No apology, nothing. I also said that the app hadn't shown me anything about it. He ignored me again. His face looked like it had been raining for seven days. No "Bon Appetito," "Have a nice day," and thank you for your understanding... No smile, nothing. At the pickup counter, they pressed the bag into my hand and turned away. Not a word. The level of unfriendliness was unbeatable. This is a service business... Haven't you all ever heard of customer friendliness and service?! The fries were simply completely unseasoned and inedible. You'll really never see me again. Horrible.

Everything was great. It was the fastest service, despite a very large number of customers, of any McDonald's we've visited recently. The staff is very friendly. Well done!

A great McDonald's. This McDonald's isn't too far from the highway. It's right on the main road in the industrial park and can't be overlooked. The parking lot is relatively large but sometimes a bit dirty. However, there's a 50kW CCS charging station for electric cars, among other things. The building itself is well-maintained and modern. The interior is also large, and everything is spotlessly clean. It's modern and well-maintained. The staff are very friendly and quick to serve customers. Unfortunately, they do forget something every now and then. Still, one of the best McDonald's restaurants I know, thank you very much.

Today I picked up 20 nuggets at MCdrive using the voucher. Then, when I got home, I was surprised to get some old, dried-out bricks. That can't be right! Those things look seriously dangerous!

The tables in the garden are awful, they are not comfortable to sit at at all, it is very bad, we cannot lean back, what is this, it is made of wood, that is why I am giving it a minus score..

A very nice McDonald's, but the employees aren't very professional. They often forget something when ordering. Otherwise, everything's great.

Bad and very rude service! Wrong food twice, then it finally arrives and things are missing, then they tell you if it's bad and you should eat what's written! What they're doing here on Blaicherstrasse is completely unacceptable.

I was pleasantly surprised: it was very clean, the food was served quickly and hot, and the staff was extremely attentive. I didn't finish my meal, but they noticed and offered me a bag to take it with me.

What can I say? The hygiene in the restrooms leaves a lot to be desired. Today it was exceptionally clean. Last time I waited 20 minutes inside for my food. People had ice cream. I wanted another one later. It didn't matter which one. One employee said they were sold out. Another said the machine was broken, and another said the machine was cleaning. Cool, so which of these three is lying to me now? Today I was at the McDonald's drive-thru. At the beginning, I told them the coupon number and what I wanted. Okay, watch the checkout. Suddenly she asked me, large or medium Sprite? I said the coupon includes large side orders, so large, but I said everything. The woman's original words: No, you didn't say anything. Then it was clear, and I paid and went home. Everything was there as requested, but wait a minute. Is there a Big Mac missing? Well... The lady had missed that and packed me a regular McDonald's meal. But I still got points. Then there's often no ice cream, long waits, and no signage at the terminal for table service, which is probably intentional. No one on the staff understands you anyway, except for one, and that's usually the supervisor. If you want a good McDonald's, you have to go to Bad Grönenbach. It's clean, the employees understand you, and the food is usually fresh. I've always gotten ice cream there, without exception. That's how it's done, my dear Mr. Beer.

I've been to mces many times, but the one in Kempten is the worst I've ever seen. I was there today at 1 a.m., and the burger wasn't even warm, it was completely cold. The cheese wasn't even melted; it was more like it was fresh from the refrigerator. And I'm just starting to talk about the burger preparation (see photo). This is completely unacceptable, and I'm going to complain accordingly.

Absolute cheek for a 0.5 VIO water 4.29€ what's that about when even the gas station is cheaper!!!! Cheeky

Simply disappointing: nuggets wet on one side (thus thrown in the trash), fries and burgers cold, and of course, no one tells you that the anniversary glasses are out when you order/pay. 15 minutes in the drive-thru explains the rest... An hour and 45 minutes before closing time, no one seems to want to work anymore. One star is really too much.

Every week a different manager, burgers are given to you wrong and cold and employees can never speak German and are always unfriendly

You order something without salad and then you get it with salad but without the sauce, even though the sauce should stay on. The staff get upset that you're complaining and make a fuss. Then they take the salad off and again without the sauce. You go back to the front for the third time to get it right, and then the staff argue with you for ages. In the end, they just slap the sauce on, which makes it look really nice.

For the third week in a row, the ice cream is "sold out." It's always listed on the display, but it's never available.

It was the worst visit I've ever had. We ordered 9 nuggets, two burgers, and two drinks. Despite the lack of customers, we had to wait 20 minutes for our food. The display wasn't updated at all. When I asked what was happening with my order, which the screen said had been ready for pickup for 15 minutes, I received a rude response. I then had to wait another five minutes for two drinks. The staff were very overwhelmed and unfriendly.

Friendly, helpful team, fast service

Unfortunately, after the renovation, the entrance was relocated and there is no longer a lock (double door). This means that the seats are very cold in winter. Conversely, the glass roof over the terrace creates extreme heat in the summer. The speed has improved significantly. It's really quick, especially when you order with the app. Parking spaces, toilet facilities and so on, I don't think I need to tell you anything about that, it's like everywhere else at McDonald's.

I've been standing at mc cafe for 20 minutes and haven't been served. The wait staff comes and gets everything straight away. The worst service ever in a fast food restaurant. Never again. No recommendation. No star

I don't normally write reviews, just this place is closed. Every time I go there the food served is wrong and doesn't match what was ordered and when you go to the counter you get strange looks. But today I was insulted and that's not acceptable at all, especially when the mistake (as it always is) happens repeatedly

Feeding hamburgers and fries to sows

The MC Donald's branch in Kempten is definitely my favorite branch. Both before and after the renovation of the restaurant it is always nice to be here. I enjoy being here with my wife, no matter what time of day it is. Everything is clean, the employees are very friendly and accommodating and they also have a lot of fun with each other. The food is always warm and the ice cream is really good. When it comes to drinks, people also pay attention if you want my ice cubes, which is unfortunately not the case in many other restaurants. Always happy, I can only recommend it. 💪🏼👍🏼👍🏼

Unfreundliche Dame hat uns beim Drive In bedient. 40€ wurden per Paypal abgebucht jedoch war unsere Bestellung nicht mehr da.

Even one star is too many. For the second time within a week, no card payment possible. Just a bad joke.

Had to wait a really long time because a coupon from a slightly fatter FC Bayern fan didn't work. Otherwise great

Yesterday was the worst McDonald's experience we've ever had. We were there just after 11pm. Opening time according to the internet until 2 a.m. The chairs on half of the tables were raised, which in itself makes eating there uncomfortable. Ordered at the terminal, waiting time for the food was about 15 minutes. But there was no one in front of us! Food was cold, especially the fries were ice cold. When we complained we were told: “that’s how it is”. But then we got hot fries delivered later. Cold raspberry bag, exchange for another cold bag upon request. Burger cold, we were tired of the complaints and the reaction from the staff was very unfriendly.

Service and customer friendliness are particularly important in the Drive, unlike the prices. Food thrown together without love 😡🤬😳😠🤯😤🥺😩😵😵‍💫🤮🤢🤐🤧😷🤒🤕

...always a guarantee for the wallet 😅

Smells like piss all over McDonald's

Normally I'm not one to leave a review, especially not a negative one, but unfortunately I have to do it here. Preliminary information: we used the delivery service. Unfortunately I can't say anything about the food because we still haven't had a delivery for almost 2 hours. When you try to call, no one answers the phone. This isn't the first time this has happened. No matter whether it's a weekday or a weekend, you sometimes wait for hours for an order that, in the best case scenario, arrives cold or simply never arrives at all. Since today was a weekday and the delivery time is supposedly 20-45 minutes, I was hopeful but, as always, the same thing. Since many people have already rated the service in the hotel, I don't need to say much about it. End of song: still hungry and a few euros poorer. If you have other options then take them. McDonald's in Kempten is absolutely not recommended.

The employees are inattentive and every time I order a delivery from McDonald's, part of the order is missing. Last time it was particularly bad - more than half of my order simply wasn't delivered! Something like this shouldn't happen. I am very dissatisfied and will think twice about ordering from here again.

This McDonald's is generally okay, but there are a few things that make the visit a bit inconvenient – ​​especially the parking situation. The parking lot is difficult to access and seems rather confusing at first glance. A car dealership is right next door, which further confuses the situation, as the entrances and exits aren't clearly separated, and you have to get your bearings. Especially if you're a first-time visitor, the layout is a bit awkward. Once you make it to the parking lot, however, a typical McDonald's awaits you. The decor is as usual – nothing outstanding, but clean and functional. The self-service kiosks worked well on my visit, and my order was prepared relatively quickly. Everything tasted as you'd expect – classic fast food, no surprises. The staff was friendly, but a bit reserved. The seating was clean, if not particularly comfortable. If you just want a quick bite to eat, this is the place for you – but be prepared for the fact that access to the premises can be a bit confusing. Overall, an average McDonald's with a slight weakness in the parking lot. Three stars are a good fit.

Waited over 20 minutes for food, other orders that were taken later came earlier

Sorry but just disgusting! The entire floor was stuck and dirty. The toilet was dirty. We had to wait 45 minutes for a small order, the staff was completely overwhelmed, no one could say how long it would take. If you were noticed at all. Number display was not served. It was absolute chaos. It wasn't possible to cancel the order either. Of course the food was still cold and not packed properly. Paying money for this is a disgrace. The waiting area is a complete misplanning. Everything is full of people waiting and then the table service constantly comes and urges someone to urgently restructure.

No organization, always new employees who have no idea. Lots of chaos going on! Those who distribute food walk around with the tray, look for the number and 50 people are waiting. Very bad, slow, disorganized. Something is always missing, often no gift at the Happy Meal. Pay a little more employees and they might stay longer. Disaster.

Everything was bad, waiting time 50 minutes after we had already stood there for 15 minutes to pay. Eating well is just mci. Zero stars but you have to give something

We didn't get any meat in the sandwich.

Never experienced anything so bad. We wanted to eat inside, selected everything at the counter and then wanted to pay in cash at the checkout, were then ignored for 15 minutes until I asked if someone could come and collect the money. 3 minutes later they said that you had to pay with a card at the counter, but they didn't have a bank card with them. They were then sent away. Then we went out and ordered on the drive. Then we ate outside in the car, the burgers were just written in the bag and even the burger bun was no longer in the box but in the bag, there were only 5 instead of 6 nuggets and ketchup and mayo was completely forgotten. Never go here again!

Waited 30 minutes for a burger and a chocolate shake. Schonoshake is liquid, smells like coffee and tastes like sour milk 👍🏼 How can you screw up such an undemanding job… shame about the money

Das Personal spricht teilweise kein Deutsch und serviert regelmäßig Pommes, die definitiv schon viel zu lange liegen und noch mehr knusprig, ja teilweise schon bräunlich sind.

Frequent problems with EC payments The ice cream machine is currently broken and has been for some time.

McDonald's is usually clean, though. Either your order is correct and it's served quickly, or you wait forever and then your order is wrong.

The food isn't great quality, of course, but for the price, you can't complain. The service in the store itself was unfortunately not very friendly, but the service at the drive-thru was all the friendlier.

Rarely have I gotten such a loveless burger

I went to get food again after over 2 years. Paid for 2 mayonnaise and discovered at home that there was only 1 in the bag.😬 The fries were also better. Had some chips in the bag. The price is very overpriced for this quality.

Excellent for baptisms and communions

Waiting times are too long and half of them are usually missing. Seems completely disorganized

We rarely go to McDonald's. We are always amazed and impressed by how much is being rebuilt and modernized. The restaurant itself made a clean impression. The staff is very friendly and the service delivered to the table is also good. All in all, we recommend the fast food restaurant.

You order vegetarian food but meat is smuggled into the nuggets.

Would prefer to give zero stars. Waited 30 minutes for a meal when the store was empty

In this store, for example: The M menu upon delivery 👆 is a whopping 5 euros more expensive than delivery from the branch in Munich Pasing 👆. That says it all about greed. In addition, the burgers are still lukewarm at best (in the restaurant, mind you), and strangely enough the app works great everywhere, except for the MC Donalds on Blaicherstrasse, Kempten. Very questionable. The staff is understaffed and visibly overwhelmed. Never again in this...store... Best regards to Mr. B.

It's getting worse! People hardly speak German and don't really understand you. Food is usually only lukewarm,

In an emergency, MacD had nothing to complain about. The children were happy about their Happy Meal with gifts. The coffee was good. The medium coffee was enough for the next 300 km. It was full as always, like other MacD. Once the waitress said, how was the food? That means please leave when you're done. I thought that was really nice.😁

Just been to the Mc Drive, arrived home and of course half of it is missing again! It can't be that you always have to check everything or assume that you will be deducted!!!

If only the voucher machines would also work. Of course no one can speak German. 6 euros for your ass

Order not processed by counter. Screen didn't show it. Demand was first ignored, then brushed off and only when we blocked the serving counter after waiting 20 minutes did someone take the piece of paper and take it in between - waiting time in the restaurant for two simple ice creams was 25 minutes.

I've never seen people forget the cheese on a cheeseburger so often

How can it be that the cheese is always missing when I order a CHEESEburger?!?😀

Yes, clean, the staff polite, but completely overpriced, although that's probably due to the chain...

Something always doesn't work here, points aren't credited.

When you take food with you, something is always missing. It's sickening that you're not able to put everything that belongs in a bag. Today the spice for the shaker fries was missing and the water for the second menu was also missing, but that was immediately noticeable because it is larger. Small update. Last week all the sauces were missing, today all the sauces were missing again. What's so hard about that????

The entire restaurant smells extremely like urine... BUT 3 stars for the terribly sweet cashier who specially fetched a pink balloon

Employees were nice and also eat. However, the entire restaurant smells extremely like urine from the toilet. Really disgusting. On top of that, it's really cold and really drafty. No matter where you sit. So it's really disgusting and uncomfortable to sit in.

Just fast food. We rarely go to MC. Although I have to say that this location is always clean. The tables are cleaned regularly. During our last visit, an employee even asked us if everything was okay. And our complaint was resolved to our satisfaction without any objections and in no time at all. One or two branches could take an example from this!

We waited half an hour in line and smelly people sitting next to us. The greens were completely poorly cut and it was warm and airy. Food ok

Bad service, everything is dirty, the floor is sticky and the toilets are also too dirty. It took us half an hour to place our order and when we asked about it we got a big mouth.

It's already very busy but otherwise good service and top staff you should definitely visit

Worst mcdonalds experience possible. Rude staff (apart from one girl but please, make sure the guy with the curly hair does not communicate with costumers), waited half an hour for cold food and forgot the chicken nuggets (for which we payed 6,19 for 6).

Very bad second, I am a Wolt rider very late the order customer waiting the order

I don't know why I always let myself be persuaded to go there, the food has zero value, no filling costs too much. It's better to go to a smart burger shop, it just takes a little longer but the price and value of the food is better

Employees gave us the order (after 20 minutes) from others and shitted on us because we sat too close to the others' table 💀💀

The store is a disaster. - Employees hardly understand German - Tables, chairs, floor are sticky and dirty - Toilets similar to those on the highway - Food was cold, incomplete and carelessly thrown into the box. Maybe “Team Wallraf” should check out MC Donalds too?!

Very little choice, not all citizens and not any actions Like Monopoly

Every time I eat at your place I get stomach cramps, but only at the one in Kempten, for example, when I go to Bad Grönenbach, I don't have any problems, the service is really not good, it takes forever until something happens, even if the shop is almost empty and the atmosphere is just boring

Waited almost 20 minutes for the takeaway food, which was almost cold. Pretty chaotic. There were no napkins either.