McDonald's in Kempten (Allgäu)

Service good, the fries lukewarm!! Otherwise OK.

The order was not delivered to the table and was waiting at the counter. The food was cold.

Went to this restaurant branch yesterday! After the food was supposed to come after 20 minutes and the employee put it on our table, he quickly realized that it wasn't our food! When the tray was taken back, the employee poured a whole coke all over my sleeping child in the stroller!!! Rule number one: never eat, lift drinks over the heads of children and guests! Well happened, apologized and suddenly disappeared! We stood in the restaurant with a soaking wet child without anyone giving us anything to dry off or anything! The employee in question here feels it is more necessary to carry his food out further! I'm in the restaurant business myself, and even at McDonald's you expect something different and a different reaction! My sleeping daughter's snowsuit was soaking wet. My jacket was full of coke! And the employee in question continued to bring out his food. Without mopping the floor or anything else, he just left us in the restaurant like that and I really wonder that's a complete impudence! With a quick meal for which you paid €35 ​​with vouchers, whether that has to be the case! To be treated like that. And after all the drama, we got our real food, which was cold of course, and no one felt responsible to do anything or do anything! This is a disgrace for McDonald’s

Waited an hour for two mini orders. I can't recommend it, wouldn't give any stars if that were possible. How can a FAST food restaurant have such poor, slow service!!

Been waiting 45 minutes for my Mc menu. I've never experienced such a long wait and it's not necessarily a rush hour (Friday evening 10 p.m.)

Wrong item delivered. Still unreachable after several attempts to call.

Overall everything was fine, exactly what you would expect from a box host. Unfortunately, however, there was an incident where my friend was served a plant-based burger with real meat, which simply shouldn't happen

The staff at MC Drive didn't speak German It wasn't able to register that we didn't want onions and pickles on the cheeseburgers. Unfortunately, this wish was not fulfilled.

After you have to wait 30 minutes for your food, 90% of the time you get the wrong food or something is missing. Staff is unfriendly and doesn't speak German. Order terminals do not work. Nobody goes to the normal checkout anyway, everyone just looks at you with wide eyes. They are simply overwhelmed. It's better to go to Sonthofen or Bad Grönenbach, everything works there.

We rarely go to McDonald's. We are always amazed and impressed by how much is being rebuilt and modernized. The restaurant itself made a clean impression. The staff is very friendly and the service delivered to the table is also good. All in all, we recommend the fast food restaurant.

Review for the McDonald’s branch in Kempen It's rare to find yourself at a fast food restaurant feeling like the employees are making it their mission to annoy their customers. But that's exactly what seems to be the case here in the branch in Kempen. It seems as if there is some kind of internal competition going on about how creatively you can spoil the customers' desire to eat. First of all, napkin service appears to be intentionally not offered here - neither for orders at the counter nor for those placed via the self-service kiosks. It's almost impressive how consistently they avoid providing the customer with the simplest basics for a meal. So if you don't want to look like a toddler who just ate a Nutella sandwich after eating a greasy burger, you either have to organize your own napkins (if you can find them anywhere) or make a pilgrimage to the nearest public washroom with grease-smeared hands. But that wasn't all. The true peak of the potential for trouble is reached with the current Monopoly promotion. This is where the branch shows its most creative side: extra veggie stickers are attached to the highly sought-after Monopoly stickers - and obviously in such a way that customers either cannot remove them or the stickers are irreparably damaged. You feel like a real fool when you spend minutes trying to get rid of those extra adhesives, only to end up with a torn sticker and deep frustration. This seems less like a stupid mistake and more like a deliberate act of sabotage. Maybe a new method to ensure that no one profits from the Monopoly winnings? The sad thing about it: Instead of inspiring customers with a great promotion like Monopoly, you leave the impression as if you're literally trying to punish them for visiting. Conclusion: This branch is a prime example of how you can permanently scare away customers. If you go here, you should either have endless patience or no expectations - otherwise you are guaranteed to leave the branch annoyed and with the feeling that you should eat somewhere else.

McDonald's Sonthofen gets a bad rating for service. Unfriendly staff.

Waiting time on Sunday evening about 30 minutes for a coffee and happy meal. With normal crowds. Of course everything was cold after the waiting time

Ordered takeaway today and waited an hour for it. Like many others who waited with us. I recommend not visiting this Mc any more, rather go to Bad Grönenbach. Just chaotic there, long waiting times.

A normal McDonald's in terms of food etc. No card payment possible on 3 out of 5 visits... Sorry, that's not up to date and the order terminals fail, which leads to long waiting times. Food packaged carelessly! Better to go to Burger King a few places further 👍

Used on weekends by horsepower posers to show off the S-Class and similar cars. The store was full and the staff could barely keep up. Payment was apparently not possible with the app, but PayPal still booked. After I complained, the money was refunded. All in all, it was rather tiring there, at least on weekend evenings.

I think this juice shop only lives from the food not provided at the drive-thru. Every second order something is missing. I am firmly convinced that this is now done intentionally. Not even the staff at McDonalds can be that incompetent.

What kind of madness is this with the Mc Drive? If I were you, I would have made 5 more tracks to ensure that nothing progresses????? I've been in the right lane for a quarter of an hour now! Things are going normally on the left, nothing is happening on the right. McDonald's. Nobody can get out once you're standing in line. Incredible. Customer-friendly Germany

The entrance to the parking lot is a bit uncomfortable

Absolutely disgusting. Waiting times are crazy. Fries and burgers were cold. Prices not proportional to the portions and quality. There is dirt everywhere. That's it for me.

Good but expensive... Enjoyed the offer today...

Do you also have German employees or employees who speak German?

Employee can't speak German and everything is messy

Never experienced anything so bad at McDonalds... you order a Happy Meal and are told that the toy is a surprise, ok that's nothing bad. Also order a chicken box that usually contains chicken wings and chicken nuggets. You drive away from the switch and check whether everything is correct. First of all, the toy is missing. The only statement we got at the counter was “there are no more.” That justifies why you order a Happy Meal and are told it’s a surprise toy? The surprise was probably that there wasn't one in there. They were put off with a scratched Frispi. Then I get home and look in the chicken box, 3 limp, strange, elongated breaded chicken pieces and the rest are chicken nuggets... disappointing. That the circumstances are not easy, especially with Corona, but if you are so incompetent and cannot work or serve properly or this restaurant/restaurant is not able to get goods into the store as normal or the things that are no longer there I don't think it's asking too much to mention. I also have doubts about the freshness... the burger and fries weren't even really warm. I've been there many times but that was the last time with this visit.

We came in here full of anticipation, and I'm definitely not exaggerating. We waited 30 minutes for the food, the tables were sticking like the toilet, the staff was in a bad mood (no hello), I know sometimes you have bad days, but something as unpleasant as this is really sad, Food was also cold

McDonald's... You often have to wait in line for a relatively long time (the last time it was about 30 minutes!) because they are usually understaffed, and not just during peak times. Often a part of the order is simply “forgotten”, e.g. the drink that went with the menu, ketchup and dip was missing today, which is unfortunately no exception. Once I even left again even though the food had already been paid for but it simply didn't come and the children couldn't stand the wait any longer 😤 I just waited 22 minutes for my dessert to pay for a Merweg cup, I received disposable packaging, so the deposit would be "stolen" 😵‍💫

If there were zero points I would choose that. The staff barely understands German, which is not particularly advantageous when dealing with customers. The food piles up when it is handed out but is not picked up. Some have to wait over 2 hours for their food. The number is simply deleted from the system and it still works. The renovation makes it a bit nicer, but honestly I prefer my food warm. That was the last visit for now and if you just drive in then it will be quicker

Wouldn't recommend the branch, no matter what order there is always something missing and instead of the things we paid for and ordered, other things come The person at the Mc Drive didn't understand me at all, but he recorded everything correctly (it's all right on the receipt) but still the wrong things The toilets are disgusting every time I wouldn't sit on them 😅

Eating incorrectly or incompletely Not the first time in this store... Incompetent staff… In the drive there are only staff who don't speak German. There's no mention of what the store looks like... The health department should come in there and shake things up a bit...

We can't understand the reviews, everything was fine. Why not go to North Rhine-Westphalia and then you can complain. Or go to a real restaurant.

The burger was almost cold even though we ordered a few extras. But the taste was very tasty. We still had 20 pieces of chicken but they were so dry that they were almost impossible to eat. When we asked if we would get the money back, everything went smoothly and they apologized. There are nice people there but I hope things get better because if you're really hungry you'll be very disappointed with cold food. :)

Terrible restaurant design design. 30 minutes waiting time, overwhelmed employees. And the icing on the cake was that the Doubelchok bag was missing.

So for me it's totally incomprehensible. Breakfast was only until 10:30 a.m., in many companies it sometimes goes until 2 p.m. or some people don't have breakfast until 11 a.m. Unfortunately, I wasn't there until 10:40 a.m. So I didn't get anything for breakfast. Because of 10 minutes!

Just bad. Taken away from Mc Drive for the umpteenth time and discovered at home that essential elements of the *paid* order were missing...it's just too expensive for that!

Cold burgers that were burnt at the same time, toys forgotten at both Happy Meals - staff unfriendly and absolutely overwhelmed - ice cream machine supposedly broken - but the person behind us got one. Shame about the money

Heute mit der Familie und Freunden da gewesen. Nach der Bestellung am Display haben wir erst mal 20 Minuten gewartet. Unsere Abholnummer war erst am Display unter „In Vorbereitung“ zu sehen und dann plötzlich nicht mehr Sind dann zum Ausgabetresen vor. Nach nachfragen, wann unser Essen fertig sei, wurde uns nur gesagt: das können wir nicht sagen. Bitte warten sie. Nochmal 25 Minuten gewartet. Dann kam das Tablet. Pommes und Nuggets im happymeal waren lauwarm. Das Quetschi hat gefehlt und auf das Buch das Inhalt war, mussten wir noch warten. Aussage: darf nur Kollegin ausgeben Die Cheeseburger waren kalt und sahen unappetitlich aus. Im Wartebereich waren nicht nur wir, sondern 30 andere Personen. Deutsche Sprache der Angestellten mangelhaft. Dieser Mc Donalds würde 0 Punkte bekommen, wenn es möglich wäre. Auf keinen Fall weiter zu empfehlen.

Waited 45 minutes for cold burgers Tables all dirty

Waited 46 minutes for an ice cream...... would give 0 stars if possible

I love this McDonald's. I've been coming here since I was a child! Very clean and very good quality! The food is always fresh and the fries are finger-licking good! Very friendly staff. Thank you again!

The service in the early shift (a lady) takes over 20 minutes for a small breakfast order. She also makes fun of customers (because we asked how long it would take and she made fun of it and said 5 minutes extra again). In addition, the order was incorrect even though it took 20 minutes. My cup wasn't closed properly either so I spilled it and then the waitress laughed at me. The food was good but otherwise a disastrous visit to a diet food restaurant which is more like a slow food restaurant.

Extremely unfriendly staff in the morning shift, were lied to and then laughed at. The waiting times are ridiculous even though there was nothing going on. We were then shouted at because we asked for food. Food was OK.

Woman in the morning shift not competent, makes fun of customers and takes 25 minutes for a bestseller and cannot close the lids of drinks

It's been worse here...relatively expensive. But it's fast food.

You should definitely try the M Burger 😁 really great burger, well worth the money, very customer friendly, always happy to just come by

Waited a good half hour for the food, which was then served cold and two burgers and my salad were missing, which was then sold out when I complained. But he was paid. Worst MD I have ever visited.

Order terminal is not working properly. Staff overwhelmed. Questions aren't really responded to. Staff are more busy chatting with family members than taking care of guests.

It's very sad when you imagine the matter, you have a certain amount of time in which you have a break and then you have to realize that the checkout doesn't go smoothly but is so slow ass that you think you have to have a 2 hour break, which is an absolute disgrace the one star Mary gracious.

Very good except that the toilets stink right up to the dining room

After our order was delivered incorrectly 3 times and cold twice, we gave up We will definitely not visit again in this finale

I weigh 73 kg, I really wanted to lose weight and with these pills I lost weight, I couldn't believe it

Missed breakfast cut off. It was a taste of the USA in Germany

Waiting 30 minutes has nothing to do with fast food!

Catastrophe, I ordered online twice because something was forgotten the first time (2 burgers) and we had to wait an hour for them. Not to mention the second order, we had to wait 2 hours for it.

Be sure to check the bag(s) when eating take-away. The burgers we ordered were missing, the wrong burgers were packed - Double TS was missing, a cheeseburger instead of double chicken... - really bad.

So again she was at McDonald's for a long time, never again. First you don't get everything, you have to ask where the rest is Then you unpack the citizen and you get a shock. You have to look for the meat and the size, not to mention the size, and otherwise they advertise it and get something like that and for the price. So I do my citizens myself, that's not possible

It's just a McDonalds, nothing more and nothing less

Can't understand the bad reviews. Had dinner for two this evening (9/20/24). Both menus were brought to the table within 10 minutes without anything missing. The MCi made a clean impression, even though the restaurant was busy. Would go again.

Went to Mcs today, Mc Flurry was good as always but my Big Mac had no salad but too much sauce. A disgrace because the normal price is charged

Parking lot 30 minutes disputed 35 euro fine Slave drivers never again MC Donalds

You wait ages for your food. Not normal anymore

Nice McDonald's restaurant, with a large parking lot. On weekends and peak times the store can be quite full and there are long queues at the checkouts.

Super clean and new MD. Very nice employee. Got a latte for free 😍.Thanks ❣️❣️

It's just a McDonalds, sometimes extremely long waiting times when there's a bit more going on, which somehow defeats the purpose of fast food. As with every mcces, getting something wrong is the order of the day, but it's always fun how wrong you can do something.

Luckily I didn't look at the reviews beforehand. On a Wednesday morning I not only found a well-cleaned restaurant, but also polite staff. Eye contact, smile, everything is fine. 👍

So charging 3.68 for water is really an outrage!!! Above all, it comes in a plastic bottle...so no effort or consumption... When sweet drinks are cheaper than water...

Everyone knows what mecces is like. But I think it's nice there with the covered terrace

I now feel like I've been made a fool of 4/5 orders when you say the terms incorrectly and you're not believed even though I haven't moved a meter away from the counter with the bag. Missing or incorrect items are neither replaced nor given out

Received the wrong burger, no napkins and the sauces were forgotten.

For some time now none of the employees can speak German, everyone is confused and on top of that it sometimes takes an extremely long time to hold your meal in your hands. This shop shows the current situation in this country like no other. And the solution is obvious

It takes forever in the drive-thru Fries warm And there are always some sauces missing Sorry, better go to Bad Grönenbach, at least it works

I was with you on September 2, 2024 and couldn't order anymore, if the opening hours are until 2 a.m. and I can't get anything at 1:15 a.m. why is it open until 2 a.m.? But the employees sat together (4 people) at the table and I wasn't the only one standing there! Too bad! Then maybe adjust the time?

Always the worst McDonald's I know. Rats in the parking lot or in McDrive. Service poor, cleanliness subpar, food always cold and usually half of it is missing. It's definitely worth driving to the next branch directly on the A7 motorway (Bad Grönenbach) - a huge difference.

Ordering at the table took 28 minutes of 2 fish mc one fresh the other the fish was already hard as crispbread An employee was constantly tidying up and cleaning tables and tried very hard, but there was either a lack of staff or the kitchen staff didn't work as they should But the rest was standard

Nobody speaks German, every order was missing at least one thing, half of them were cold and the branch itself was completely dirty. We also waited almost an hour until everyone had their food, even though there wasn't much going on.

I just had the worst experience. We had to go back to the counter 3 times to order our food. I wasn't even understood when I spoke personally to 4 employees!!!!! I had to wait 10 minutes for the wrong one. All we were told was “Yes, then order the right thing again”??? I ordered the new M Burger and received a hamburger, I didn't get the receipt either. We had to wait 10 minutes to get melted Mc Flurys at the end. I find the service there unbelievable. I'm very angry!

At 10:26 a.m. you can't order breakfast, the charging station doesn't work.

You usually visit a McDonald's branch when you are passing through, the supermarkets are closed or you can no longer find space in restaurants. Before my visit I had a feeling in my stomach, which unfortunately was confirmed. The branch makes a good impression at first glance; it was recently renovated and modernized. At second glance you can see the "shortage of skilled workers" because there is no trace of cleanliness. Since the smartphone generation has already been used in this way, everyone is busy tapping their fingers on the ordering displays and don't even notice that they, as customers, have to serve themselves. Okay, I'm going to the normal checkout and want to place an order. Unfortunately, a language barrier prevented the first order. On the second attempt, you notice the employee's lack of short-term memory, as he simply cannot cope with ordering a simple menu without any special requests. A second female specialist is added. Great, she even speaks some German with a sexy accent. There is another problem with the cash payment process and the change. Since I come from a good family, I give back the €10 that was paid to me too much. Finally: my order number appears on a display. There is another specialist at the counter who tries to combine the order numbers with the right food. My simple BigMac order with fries, ketchup and cola somehow ended up with an extra chicken burger and an apple turnover. I'm not giving it back this time. While I'm sipping my watery Cola syrup, I notice the lovingly put together BigMac that has shrunk into a Mini Mac, then bite into the cold but far too salty fries and make a mental note to go shopping in good time next time. The uneasy feeling of having spent far too much money on a “meal” and having experienced the workforce of the future stays with me for a long time on the drive home...

Fries were delicious, the hamburger was also delivered to my car by the waitress

I've been to various McDonald's branches all over the world, but this fast food restaurant in my hometown of Kempten always takes the cake. Nothing has changed after the renovation. It could even be tolerated that the staff generally doesn't have sufficient knowledge of German to deal with customers, but the poor service and the 100 percent guaranteed cold fries are simply too much in the long run. Why is it so difficult to give out hot food? Unfortunately, there are few alternatives in Kempten when it comes to quick meals. This means there is little pressure for the owner to change the situation - weak! Maybe you should think about a career change?

What's going on in McDonald's Kempten? Food is constantly forgotten when ordered and the ice cream machine has been broken again and again for years. What's strange is that it always breaks down at a certain time. This way you can also get rid of customers.

McDonald, who doesn't know it 🤷🏼‍♂️.

It's almost 3 hours ago!!! Ordered food and there is still nothing because we called three times and each time the answer came that the order was already on the way and should only take 10 minutes We ordered at 7:15 p.m.! This is absolutely not possible and unfortunately it is no longer an isolated case

the fast food took 20 minutes in the kitchen

Unfortunately I have to give at least 1 star, ideally I would give -5 stars for the service. While there were 5 to a maximum of 7 customers at the checkout, I ordered my menu with table service using the ordering terminal. After waiting 15 minutes, I reported to the cashier. Here I was insulted and after another 10 minutes I picked up the menu myself from the cash register. Unfortunately it was again with the wrong insert, fortunately it could be exchanged immediately. Cleanliness is a foreign word here. Absolute no-go 👎

Ich bin total enttäuscht!!!! Das Personal spricht nicht mal mehr unsere Sprache! Man kann sich so gut wie nicht mehr verständigen! Pommes haben erst gefehlt und dann waren sie kalt! Das Essen kostet ein schweine Geld! Jeder Cent eine Verschwendung!!! Schade das es in Kempten keinen Burger King mehr gibt!!!! Leider nur noch eine komplette riesig Große Enttäuschung!!!!!

In meinem chicken nuggets 9 hat 1 nugget gefehlt ich hatte mich so sehr auf diese chicken nuggets gefreut das ich weinen hätte können und dann fehlt da ein nugget mein Hunger wurde nicht gestillt ich bin sehr sauer und enttäuscht macht mich wieder glücklich z.b. Lebenslang MCs kostenlos danke

When you take food with you, something is always missing. It's sickening that you're not able to put everything that belongs in one bag. Today the spice for the shaker fries was missing and the water for the second menu was also missing, but that was immediately noticeable because it is bigger.

Ordered products are “accidentally” left behind

If I absolutely have to go quickly I would go there again, otherwise not.

Vacation at home. Craving McDonalds. Was very disappointing. Longer waiting time. “Meat inspection” to customers. Food cold. Dry. Carrier gear from staff. Ketchup sachets are put in the trouser pocket and then taken out at the “customer table” and “served”. Poor knowledge of German. Not very friendly demeanor. Too bad!!!

Urlaub in der Heimat. Lust auf McDonalds. Sehr enttäuscht. Personal überfordert. Fleischbeschau an "Kund*innen", lange Wartezeit, schlechte Verständigung, Burger auch nur Note 3. Schade, das es nun so ist.

Nice staff despite high volume. Reasonably clean toilets. We eat as usual and expected.

The worst McDonald's my wife and I have ever been to. Food cold 25 min waiting time wrong food on the tray. Unfriendly staff and almost every customer has to check out at least 2-3 times because something wasn't right. So to all the lovely people out there avoid this Mc

Allow me to make a constructive report for those in charge and I hope it can be useful. Unfortunately the orders did not arrive or arrived twice or completely wrong. Sure the employees do their best but the result is embarrassing and not worthy of the name that fast food bears. Same thing for the tables near ours. For those arriving: arm yourself with patience.

I didn't believe it! On the way back from vacation, like so many people, just eat a little something. So first of all: toilet disaster. It was super crowded and the staff couldn't keep up at all. But at some point it shouldn't be surprising anymore. Two Happy Meals were ordered. The water was missing and a squeeze was missing. Instead of the vegetarian nuggets we ordered, we received meat. The correction took almost 20 minutes. Of course, during that time everything else was eaten up. So if you're reading this: move on. Don't stop.

Endless wasps It's endlessly loud inside You can't really call it food. Emergency rations on the way on Sunday.

Food was delicious...But the staff are UNBELIEVABLE, unfriendly, cheeky and VERY slow The shop was relatively empty, the drive in was closed and yet I waited a DEATH LONG for a cheeseburger, wrap and a 0.25l soft drink In addition, hardly anyone speaks German, don't get me wrong, I'm bilingual myself, but if you don't know a damn bit of German then don't stand at a squeezy checkout, my friend, I'll never set foot in this juice shop again

Service 0 Toilet not clean and very bad

Was in line with expectations. Unfortunately there were a lot of flies in the restaurant.

The staff only knows a little German and it takes forever for the food to arrive even though there is little going on.