McDonald's in Alzey

Something is always missing from take away. Rarely receive an order completely. Nothing changes. Why can't anyone in this store do anything?

I simply had to wait 1 hour and 45 minutes for my order to be ready

Were very satisfied with food service

No toys included with the Happy Meal. Big disappointment for our children, who were actually looking forward to McDonalds because of the toys.

Auf der Durchreise immer wieder die Top Adresse für den kleinen Hunger

Mc Drive is cheeky. 2 cheeseburgers and fries is too much with 5 people walking around and you should go to the parking area. Burgers are dry and fries are unsalted.

It was relatively difficult to see the entrance in the dark, but the parking spaces are nice and large and there are plenty of them, although there is no lighting, which is uncomfortable in the dark. The restaurant itself is also quite large, but was completely empty during our visit. Unfortunately it was pretty dirty and the table service didn't work either. The number is simply called loudly and you have to pick up the food. The food was okay, the toilets were also very dirty. (August 2024).

Very disappointing. I will write to MC directly again. Today at 4 p.m., Hüttengaudi and Sprite ordered. Unpacked at home. It was water, the burger had 2 hash browns and no meat. That doesn't work at all. I've never had anything so bad before. No more MC Alzey.

Ich dachte so etwas passiert nicht mehr, aber in der Tüte fehlte leider ein Hauptgang für 6.20€. Ärgerlich.

Ordered via app. Waited about 25 minutes for food and everything was ice cold at home 😕

Was there last night. Waited 20 minutes for food in the house.🫣🫣🫣 Then the citizens were ice cold and they immediately went back after the first bite. I really don't go there often, but once again it has been confirmed that you should avoid this restaurant. Then we unfortunately had to leave the tray with the garbage standing because the drop-off shelf was once again overflowing. Guys, something like that doesn't work. What about the screens that currently show the number when my food is ready. Employees shout the number in the restaurant.

Today, I went to get breakfast and stood at the drive in for 25 minutes and still hadn't received the food I ordered. I then got out and asked for the money back. …. Very bad service

Very nice staff, nice atmosphere 👍delicious food 👍

Regular stopping place since 1975. Does what it's supposed to do. The shopping center around it is nice, extensive and petrol is cheap.

Food cold Better drive to Lautern

Cleaner very hardworking. I liked it when I was here today! No trash, floor freshly mopped. Tables clean! Class

Very long wait by MC standards. And it certainly wasn't busy. Wrap was soggy soft. Salad is nothing. Iceberg lettuce and 3 slices of tomatoes. No hairnets, no plastic gloves. Now I remember why I never eat MC Donalds. Unfortunately nothing else on the way.

We had ordered two menus at the drive-in with Nacho Cheese Snackers, unfortunately only the menu arrived and no Nacho Cheese Snackers and that was noticed too late.

Mc Drive order: Fries instead of curly fries…. Ooook Completely forgot fries on the 2nd menu... oooooookkkkkk BUT then forgetting the toy at the Happy Meal is really bitter! Unfortunately, I only noticed it at home 😟 The child was of course very distressed! But honestly guys, HOW HARD IS IT TO PACK THREE FOOD??? There was nothing going on!

So the food and service are good, but the ordering devices are slower than a 100-year-old person using electronic devices

Ordered and paid for via app. Despite the code, the employee could not find the order. She stated that she always had problems with PayPal. When asked what could be done now, she suggested “wait a long time.” So, spent money, got nothing. An outrage.

No numbers were available when ordering. There was no explanation why either. The service option is available, so I want to take advantage of it. I asked for it at the counter and it was possible, but it was not that easy. I was also not appreciated for bringing the meal, as if I was being difficult. We had nowhere to put waste, because everything was full. The funny thing about it all is, it wasn't even that busy. Food was okay, but that's not that difficult. I would think twice about fast food, but sometimes you can't avoid it when you're traveling. All in all, a mediocre showing from the entire team!

Horrible. The worst McDonald's I've ever been to. Slow service, incompetent and unfriendly staff, dirty premises etc.

Very solid. The best McD experience in a long time.

Unfriendly boss, locks the door 10 minutes before the indoor area closes, even though there are people standing in front of it and insists on MC Drive. I've never experienced it anywhere. MC Flurry ice cream varieties are almost never available, so it's better to drive on to Alzey. Things are going great there!

Modern McDo - you know what you're getting. Unfortunately there is still no charging station in front of the door.

Great McDonalds! Service is nice

Went to Mäces today with my grandson, the toilets were so dirty. Children's slide broken and not even locked, very sad because of the dirt in the slide

Today we ordered food in Alzey via Lieferando. Order at 6:30 p.m. At 8.40 p.m., after many attempts, I got someone on the phone in Alzey. The employee said the delivery should be with us soon. I told him that he didn't need to come after 9 p.m. The delivery arrived at 9:31 p.m. When I asked the lady, she said she had made the delivery in Alzey 15-20 minutes ago. have refused acceptance. I will now open a dispute with PayPal.

Ordered a simple hamburger more than ten minutes ago, still waiting for it. It’s 12 on a busy weekend and it seems there are only 3 employees working there.

A very dingy McDonald's. Very dirty. The highlight we had on our tray was a piece of artificial fingernail.... The service staff dropped it. When we wanted to complain about the tray by pointing out that there was a fingernail on it, we were initially told that couldn't be the case. When I pointed out that she should just look over at her colleague, the insight was there for a moment. The service person was immediately taken aside and a conversation was held, but the work continued immediately without gloves or anything similar. We did get new food and an apology, but nothing more. Since we were traveling with three children and in the evening we ate there and drove on. At that moment I would have expected more insight and service, such as not having to pay for food. We will no longer visit this MC when passing through.

Horrible. The worst McDonald's I've ever been to. Slow service, incompetent and unfriendly staff, dirty premises etc.

Food was of the usual quality. Nevertheless, the ordering stations didn't work particularly well, and it also took forever (approx. 15 minutes) from ordering to receiving. I only had a burger and nuggets.

Clean, tidy and fast. That's good

A McDonalds, unfortunately it wasn't very comfortable.

Terminals for ordering keep hanging up. This meant that several dishes were booked on my app because I had to start from the beginning every time. After 10 minutes of unsuccessful attempts, I went to the checkout to place my order. There I was told that a Big Tasty Bacon Maxi menu, a 6-piece Chicken Mc Nuggets and a Big M were booked on my app, which cannot be canceled at the checkout. It would be possible at the terminal, but nothing worked there. Nobody can tell me that there is no solution for such cases. But I was incredibly hungry and didn't feel like arguing for another 10 minutes with a McDonald's terminal or incompetent employees (the terminal was the more venerable opponent...). The result was that I bought McDonald's stuff for 18 euros and forced myself into 5000 kcal.

Waiting time is always a disaster... Service staff annoyed and stressed... Garbage everywhere, cleanliness is non-existent. That's a real shame... it's better to go to KiBo.

New warm atmosphere, friendly staff and good fresh food. Now also with delivery. Only via Liferando.

the new breakfast is really good

We had something delivered today, delivery took about 45 minutes which would have been ok, but the whole food was cold!! The food was only in a paper bag, no warming container, unbelievable 😡😡 for almost 40 euros I expect the food to be warm, never delivery again!!!

I waited 20 minutes for my cold breakfast this morning. I never again

Despite the negative reviews, I wanted to give McDonald's a chance and ordered through Lieferando. I was very positively surprised - the food came right on time and was still warm (not hot, but that doesn't bother me personally). Since my order on Lieferando was confirmed after half an hour (and not yet), I called McDonald's and asked about my order. The woman on the phone was very nice and told me that the order was on the way and that she couldn't explain why it wasn't showing up in the app. Ultimately she was right and the order arrived, the food was good.

Not bad, the food is relatively high quality and normal, but they always forget to give you straws. There is also a mcdrive and parking nearby, and there is a separate area on the street surrounded by a glass fence. There is an electronic machine where you can place an order, then you take a piece of paper and go to the cashier to pay, and then you wait for your order, show your order number, and eat. It's simple.

We have ordered 3 times via the app recently and something was missing from all 3 orders!!! If I hadn't checked immediately upon collection. If we had put it on when ordering, every time it came back, yes, that's right, I'm sorry. So people check as soon as they receive their takeaway order.

I don't like the atmosphere. And not that clean, even though there are enough staff. Too bad...

Very dirty. The ordering machines have terrible sensors, it is impossible to make a normal order. The fries were icy and tasted like rubber.

Unfortunately a very disappointing experience at this McDonald's. The fries were cold and tasted old, like they had been sitting around for far too long. Despite an empty branch, we had to wait an incredible 25 minutes for our food. That was simply unacceptable. In addition, the staff was extremely unfriendly and uninterested. No smile, no hello - it seemed like they wanted to get rid of us. I've never experienced anything like it and I definitely won't be coming back.

If you order online, you have to wait forever for your food. First it is not confirmed (it also takes up to an hour) and then another 1 to 1 1/2 hours for delivery!

Health comes before your thanks

One of the dirtiest McDonald's I've ever been to. The bad guy is covered in grease everywhere. Tables are also completely dirty, staff don't care about it at all. The waiting times for food are also extremely long.

Takes a long time to order, only go there because the store is so close to the highway

We were allowed to charge our e-bike batteries. Nice employees.

Modern McDonald's where the food is freshly prepared. The staff is super friendly and unlike other restaurants where I was, they weren't annoyed or stressed!! If McDonald's then there 😜

Since I got a burger with mold yesterday at lunchtime, I will never set foot in the store again ❗️❗️❗️❗️❗️❗️❗️❗️❗️

Schlechteste Mc Donald überhaupt. Die Mitarbeiter sind total überfordert. Der Laden ist voll und es interessiert keinen. So langsam kann man nicht arbeiten. Es sind mehr als genügend Mitarbeiter vorhanden aber trotzdem hat man Wartezeiten.

Unbelievably 20 minutes of waiting for food in a “fast food”, very bad service, they just don’t care at all!!!!

The burgers were just thrown together in the packaging. There wasn't even any sauce on one of the three burgers. Just crappy service.

Not tasty, Mak's chain was a bit crap.

Ordered at 3 at noon and they arrived at 8 in the evening. Liquorice shop!!!

45 minutes waiting time in the MC-Drive. 8/16/24 7:00 p.m.

At a fast food restaurant like McDonalds, you have to wait over 3/4 hour to get your food, that's really not normal...

August 15, 2024 Welcome to McDonald's You should probably rethink the slogan. Photos say it all. The employee was very friendly, but overwhelmed by the situation (being left alone). The shift leader really wasn't interested in anything, walked back and forth, in and out again and left at 10:10 p.m. with the words joar dude, are you kidding me. If this had been a speed camera, hello you would be more than red, dark red!!! Products: zero standards, one serving per product was out of place Cold drinks without ice Burger wrong patty, bacon that was on the run, fries absolute catastrophe, hung over the deep fryer for several minutes and the fillet was fried in it, fish flavored fries if you like. 🤷‍♀️ (2 in 1) Dear Mc Donald's Team Alzey, please learn standards and how to adhere to them. Ask yourself if you want to eat in this store, what you serve to the guests, probably not!

We were there during the weekday evening at 8:10 p.m. Pure disaster! The terminals do not respond or respond with a very long delay. The employees also work in slow motion. The kitchen produces quickly and everything is in the warming container because the colleagues at the front pack up orders slowly and are not at all impressed by the people waiting. Orders are mixed up or produced twice. We had to wait forever, other people even longer! The food was ok. We've eaten better in other McDonalds. In addition, the entire floor is dirty. The empty trays are piling up on the tables because the return cart is overfull. The toilets are anything but clean. As we were leaving, we saw the supposed boss/shift manager smoking in peace. The delivery service via “ Lieferando ” has apparently been closed because the orders cannot be fulfilled. An inspection by McDonald's itself is urgently needed here. A restaurant like this cannot be a flagship for the chain.

I ordered from Lieferrando for €30 and they said it would arrive in 70 minutes Now they don't deliver, no one responds to my call. I'm really disappointed, I won't be ordering again.

Tables were not wiped. Toilet paper was missing.

The store is virtually empty, with about 6 employees standing together in a huddle and effectively not doing any work. The floor is completely dirty and the order takes forever, even though it was just ice cream.

Got everything that was ordered! 👍

Never waited 25 at a McDonald's

I get something to eat from you more and more often. I'm always very satisfied. The food is fresh and very tasty. Greetings to the team

Self service machines are super slow (possibly broken).

Very good MCs, never had any problems

I love McDonald’s, but this branch is my favorite so far. Very child-friendly, the staff are very nice and it is also very tidy. I like to drive a little longer for this McDonald’s. Thank you very much ❤️

Incredibly unfriendly and slow staff. Wait an hour for cold burgers. The toilets are also underground. Never again.

For the 3rd time on site, hardly anything going on but waiting about 40 minutes is no longer normal.

Went. The seller had a bit of a hard time and spoke so quietly that you had to ask more times

For several years now, you have no longer been able to go to McDonald's in Alzey without fearing that something will be missing again or that you will be forgotten. I've been forgotten for the third time now. I ordered at the drive-thru and had to park my car in the parking lot as the food was being delivered. About 20 minutes later I saw the employee and two others smoking in front of the door. Then I went in and saw that the store was completely empty. Simply unbelievable. Then half of it is often missing from the bags, so you always have to check to see if everything is in there. For every 10 orders at the drive-thru, you have to park on the side at least 8 times and wait for the food to be brought to you. Alzey should take a leaf from Wörrstadt. The employees there are really customer-oriented and nothing is ever missing.

Unlike most others, I found the facility to be relatively nicely decorated and I also found the service to be very nice The food was warm, unfortunately 2 monitors were broken and the monitors were very slow

No fast food, I waited almost half an hour and that at 9am.

Today I was at the drive-in in Alzey, where I have been going regularly for over 30 years. Unfortunately, I have never received such unfriendly service as I did today. The employee spoke to us in an extremely snappy tone, especially since the code didn't work at the beginning. His manner was very unpleasant and completely shocked me - I almost thought I was being tested. The staff here are usually quite friendly and I am always satisfied. The employee seems relatively new as I have never seen him before. The food was delicious as always, so I'm still giving it two stars, but today's experience was disappointing. I hope this doesn't happen again.

Only 2 terminals, and one of the 2 is broken?? Shame

It's no longer fast food 🫣 Had to wait a whole 15 minutes for two cheeseburgers and there wasn't even an apology. The store used to be better, now it's a joke...

30 minutes wait for “fast food” You are ignored Ice cream as an excuse

It's a shame that your salad is sold out and best regards 🙂

Waiting time extremely long, small order and waited 1 hour, plus fries hard and cold. Burger tasted extremely dry and old. Totally worn out, unfortunately I can't recommend it. Staff is quite okay

More like a slow food restaurant, we were waiting for a order for more than 25 min

It’s terrible, orders take a long time, and one didn’t arrive at all, they might write down another number by mistake, and they didn’t give me the onion rings and cola

Cooked quickly. The staff was polite. I liked everything. Thank you.

Stopped by for a snack after a blessed organ concert in the pub. When ordering: “As long as no MC is planning it, it’s good.” 10/10 absolute recommendation. PS employees on the night shift best kiss kiss

Was extremely crowded in the evening. An older employee tried to save it and was very friendly. Unfortunately, the waiting time for the food after ordering and paying was 35 minutes. Sorry - that's just way too long! Unfortunately, the entire team was completely overwhelmed.

1:30 min for a burger at Crazy 💀

With this restaurant, McDonald's is taking responsibility and doing its part to make Germany a little healthier. Because the fewer people eat here, the more people are spared the misery here. Seriously - there is little to nothing going on in the store (about 10 people in the store). 2 cars in front of me on the drive. Ordered, received the bag and was already wondering: “Everything is supposed to be in there?”. Checked in the parking lot. Of course not everything was there. Forgetting a portion of fries in two menus and not packing three ordered sauces into the bag - you have to manage it first... So let's go into the hallowed halls and after looking at the bag, the employee said: "You're still missing a chip, right?" be welcomed. First thought: I can fool myself alone. But maybe after I left I noticed that there was still something there that was supposed to be gone. If everything had been somewhat justifiable, mistakes happen. But the fact that the fries are almost cold and one of two burgers looks like it has been in a traffic accident, and the temperature has probably been cuddled with the fries beforehand, that was too much. That's it, unfortunately I can only agree with various negative reviews and avoid this place in the future.

Heute war ich in der Filiale in Alzey. Ich habe mir ein Doppelpack Menu mit Hamburger Royal TS und ein 6er mit Curry Sauce bestellt. Nach ca. 10 Minuten kam dann das Tablett jedoch mit einem Cheeseburger und einem Chickenburger und ohne die Sauce. Ich habe mich dann an die sogenannte Managerin gewannt und bekam die Antwort ich müsste jetzt mal warten. Nach weiteren 15 min war der Burger als noch nicht da. Als Antwort kam, sie müsste erst die anderen Gäste bedienen. Also wenn ich die falsche Ware ausgebe, versuche ich doch das der Kunde zufrieden gestellt wird. Dieser Laden ist das aller letzte, ab sofort nur noch nach Wörrstadt

Wrong delivery brought first. Then we had to wait and then the sauces were brought. After the third call they just said “if I have time I’ll bring the sauces” Can't it be true?! Now I have to wait until the sauces arrive and my food gets cold in that time!!

Food was OK, service was quite nice, the things you ordered were at 1FPS and the fries were cold and soggy, the environment was difficult to get to without a car. Shop was OK

100% improved after redesign! Depending on which layer is there, between zero and 5 stars! Unfortunately, the same problems with full waste bins and tablet racks keep happening.

I ordered poppy seeds from the menu and ice cream, the order was not brought for 30 minutes, and then they took the check and brought a burger, potatoes and ice cream with 3 centimeters of caramel on top and saying that I did not order a coke

Very bad service MacDonald people lie a lot 🥵😡Customer looks bad only foreigners treated very badly

Very dog ​​friendly, very nice staff, just great

Quick preparation despite the full house, waiting less than 7 minutes.

Delivery service an absolute disaster. After waiting almost two hours, I canceled the order. If you offer a service, you should also be able to implement it.