McDonald's in Alzey

The employees in this store are simply overwhelmed, even though there's nothing going on. They're too stupid to put the notices aside. I waited 25 minutes for three ice creams. The employees are just stupid. And there's trash and food scraps everywhere in the kitchen, and the toilets stink of fish. The store is just disgusting.

Every time something is missing, even if it's just the sauce👎The employees are completely incompetent

Food was okay, cleanliness was not. The toilets are an imposition.

Totally cheeky!!!! Service (small woman with nose piercing, light brown hair and pink eyelashes) pissed off and missing a lot, food wasn't made properly, everything was cold and all the things on the burger and in the wrap were missing. This is really bottomless Find another job if you can't even be friendly

A bit hidden and the processes are a bit chaotic. Half of the order terminals didn't work at all, the other half were very sluggish and slow. The order took a while, but the food was hot and tasted as expected. The staff was also extremely friendly.

Stopped here on the way back from holiday for a quick bite to eat, not recommended, the touchscreen responds very slowly. We said that we wanted to eat inside, but everything was put in a bag. They took everything out of the bag and brought it to the table, but it turned out that sauces and a burger were missing. The chicken was also old, cold and dry, the wrap was only half filled. The big M was great but that was the only thing.

Top address for a short break on the motorway. The staff is top.

Great McDonald's location if you are passing through and are hungry. Easy parking in front of the door.

Overall clean, only the toilets could have been cleaner. Staff nice, food came very quickly.

I think what makes this McDonald's particularly cool is the interactive play area where children can keep themselves busy :)

The dirtiest Mc Donalds I've ever entered 🤢🤢🤢🤮🤮🤮. Very very dirty... I don't say Wc anymore... 🤮🤮🤮🤮

Rarely have I experienced such slow service at McDonald's... The counter is stacking and stacking but no food comes out..

Unnecessary staff don't say hello or anything else, you stand at the checkout for ages and don't even get a glance The employee confirms that she doesn't feel like it... yes, I saw that I would give zero points if I could

I can't recommend this McDonald's more highly, we had pre-ordered, there was nothing going on there and we waited a quarter of an hour at the drive-in counter for our food. That's far too long for a drive-in. Even if you order at the self-ordering machine inside and there's nothing going on, you sometimes wait 15 minutes for your food even though you only ordered 3 burgers and a coke with fries....... at all other branches this happens within a few minutes, but here it always takes forever. Therefore not recommended if you are in a hurry, for example.

Went to eat at McDonalds after strolling through Scooters. The floor was dirty all the time, your shoes stuck straight to you, very messy, not nice, will it be cleaned?

Speed ​​is a foreign word in this restaurant. 6 p.m., the tables weren't even half full. Only nuggets were ordered. Waiting time 25 minutes. Kiosk also didn't work properly, instead of pressing the touch screen it required firm pressing, the kiosk wobbled. Annoyed, hungry children instead of happy and satisfied ones. I was here for the first and last time.

The self service machine was very slow.

War sehr gemütlich...das Essen war auch super... Bedienung sehr freundlich 😉

The entire interior needs to be redesigned and made more inviting. The food was good. Everything is a bit worn. Staff are friendly and competent. Hence 3 stars.

Took 1single burger more than 15min. Next day I went there again. 1 sundae took 13min again 😂. They have enough staffs 6ppl I can see. Not many customers but still....takes too long. Surprisingly...staff threw trash bags away and never washed hands and then they touch burgers pommes all other materials etc....one staff old man eating pommes and work for garbage bag etc...haha....it was very interesting seeing how they work.

Super nice French speaking employee

Something is always missing from take away. Rarely receive an order completely. Nothing changes. Why can't anyone in this store do anything?

I simply had to wait 1 hour and 45 minutes for my order to be ready

Were very satisfied with food service

No toys included with the Happy Meal. Big disappointment for our children, who were actually looking forward to McDonalds because of the toys.

Mc Drive is cheeky. 2 cheeseburgers and fries is too much with 5 people walking around and you should go to the parking area. Burgers are dry and fries are unsalted.

Auf der Durchreise immer wieder die Top Adresse für den kleinen Hunger

It was relatively difficult to see the entrance in the dark, but the parking spaces are nice and large and there are plenty of them, although there is no lighting, which is uncomfortable in the dark. The restaurant itself is also quite large, but was completely empty during our visit. Unfortunately it was pretty dirty and the table service didn't work either. The number is simply called loudly and you have to pick up the food. The food was okay, the toilets were also very dirty. (August 2024).

Very disappointing. I will write to MC directly again. Today at 4 p.m., Hüttengaudi and Sprite ordered. Unpacked at home. It was water, the burger had 2 hash browns and no meat. That doesn't work at all. I've never had anything so bad before. No more MC Alzey.

Ich dachte so etwas passiert nicht mehr, aber in der Tüte fehlte leider ein Hauptgang für 6.20€. Ärgerlich.

Ordered via app. Waited about 25 minutes for food and everything was ice cold at home 😕

Was there last night. Waited 20 minutes for food in the house.🫣🫣🫣 Then the citizens were ice cold and they immediately went back after the first bite. I really don't go there often, but once again it has been confirmed that you should avoid this restaurant. Then we unfortunately had to leave the tray with the garbage standing because the drop-off shelf was once again overflowing. Guys, something like that doesn't work. What about the screens that currently show the number when my food is ready. Employees shout the number in the restaurant.

Today, I went to get breakfast and stood at the drive in for 25 minutes and still hadn't received the food I ordered. I then got out and asked for the money back. …. Very bad service

Very nice staff, nice atmosphere 👍delicious food 👍

Food cold Better drive to Lautern

Regular stopping place since 1975. Does what it's supposed to do. The shopping center around it is nice, extensive and petrol is cheap.

Cleaner very hardworking. I liked it when I was here today! No trash, floor freshly mopped. Tables clean! Class

Very long wait by MC standards. And it certainly wasn't busy. Wrap was soggy soft. Salad is nothing. Iceberg lettuce and 3 slices of tomatoes. No hairnets, no plastic gloves. Now I remember why I never eat MC Donalds. Unfortunately nothing else on the way.

We had ordered two menus at the drive-in with Nacho Cheese Snackers, unfortunately only the menu arrived and no Nacho Cheese Snackers and that was noticed too late.

Mc Drive order: Fries instead of curly fries…. Ooook Completely forgot fries on the 2nd menu... oooooookkkkkk BUT then forgetting the toy at the Happy Meal is really bitter! Unfortunately, I only noticed it at home 😟 The child was of course very distressed! But honestly guys, HOW HARD IS IT TO PACK THREE FOOD??? There was nothing going on!

So the food and service are good, but the ordering devices are slower than a 100-year-old person using electronic devices

Ordered and paid for via app. Despite the code, the employee could not find the order. She stated that she always had problems with PayPal. When asked what could be done now, she suggested “wait a long time.” So, spent money, got nothing. An outrage.

No numbers were available when ordering. There was no explanation why either. The service option is available, so I want to take advantage of it. I asked for it at the counter and it was possible, but it was not that easy. I was also not appreciated for bringing the meal, as if I was being difficult. We had nowhere to put waste, because everything was full. The funny thing about it all is, it wasn't even that busy. Food was okay, but that's not that difficult. I would think twice about fast food, but sometimes you can't avoid it when you're traveling. All in all, a mediocre showing from the entire team!

Horrible. The worst McDonald's I've ever been to. Slow service, incompetent and unfriendly staff, dirty premises etc.

Very solid. The best McD experience in a long time.

Unfriendly boss, locks the door 10 minutes before the indoor area closes, even though there are people standing in front of it and insists on MC Drive. I've never experienced it anywhere. MC Flurry ice cream varieties are almost never available, so it's better to drive on to Alzey. Things are going great there!

Modern McDo - you know what you're getting. Unfortunately there is still no charging station in front of the door.

Great McDonalds! Service is nice

Went to Mäces today with my grandson, the toilets were so dirty. Children's slide broken and not even locked, very sad because of the dirt in the slide

Today we ordered food in Alzey via Lieferando. Order at 6:30 p.m. At 8.40 p.m., after many attempts, I got someone on the phone in Alzey. The employee said the delivery should be with us soon. I told him that he didn't need to come after 9 p.m. The delivery arrived at 9:31 p.m. When I asked the lady, she said she had made the delivery in Alzey 15-20 minutes ago. have refused acceptance. I will now open a dispute with PayPal.

A very dingy McDonald's. Very dirty. The highlight we had on our tray was a piece of artificial fingernail.... The service staff dropped it. When we wanted to complain about the tray by pointing out that there was a fingernail on it, we were initially told that couldn't be the case. When I pointed out that she should just look over at her colleague, the insight was there for a moment. The service person was immediately taken aside and a conversation was held, but the work continued immediately without gloves or anything similar. We did get new food and an apology, but nothing more. Since we were traveling with three children and in the evening we ate there and drove on. At that moment I would have expected more insight and service, such as not having to pay for food. We will no longer visit this MC when passing through.

Ordered a simple hamburger more than ten minutes ago, still waiting for it. It’s 12 on a busy weekend and it seems there are only 3 employees working there.

Horrible. The worst McDonald's I've ever been to. Slow service, incompetent and unfriendly staff, dirty premises etc.

A McDonalds, unfortunately it wasn't very comfortable.

Clean, tidy and fast. That's good

Food was of the usual quality. Nevertheless, the ordering stations didn't work particularly well, and it also took forever (approx. 15 minutes) from ordering to receiving. I only had a burger and nuggets.

Terminals for ordering keep hanging up. This meant that several dishes were booked on my app because I had to start from the beginning every time. After 10 minutes of unsuccessful attempts, I went to the checkout to place my order. There I was told that a Big Tasty Bacon Maxi menu, a 6-piece Chicken Mc Nuggets and a Big M were booked on my app, which cannot be canceled at the checkout. It would be possible at the terminal, but nothing worked there. Nobody can tell me that there is no solution for such cases. But I was incredibly hungry and didn't feel like arguing for another 10 minutes with a McDonald's terminal or incompetent employees (the terminal was the more venerable opponent...). The result was that I bought McDonald's stuff for 18 euros and forced myself into 5000 kcal.

Waiting time is always a disaster... Service staff annoyed and stressed... Garbage everywhere, cleanliness is non-existent. That's a real shame... it's better to go to KiBo.

the new breakfast is really good

We had something delivered today, delivery took about 45 minutes which would have been ok, but the whole food was cold!! The food was only in a paper bag, no warming container, unbelievable 😡😡 for almost 40 euros I expect the food to be warm, never delivery again!!!

I waited 20 minutes for my cold breakfast this morning. I never again

Despite the negative reviews, I wanted to give McDonald's a chance and ordered through Lieferando. I was very positively surprised - the food came right on time and was still warm (not hot, but that doesn't bother me personally). Since my order on Lieferando was confirmed after half an hour (and not yet), I called McDonald's and asked about my order. The woman on the phone was very nice and told me that the order was on the way and that she couldn't explain why it wasn't showing up in the app. Ultimately she was right and the order arrived, the food was good.

Not bad, the food is relatively high quality and normal, but they always forget to give you straws. There is also a mcdrive and parking nearby, and there is a separate area on the street surrounded by a glass fence. There is an electronic machine where you can place an order, then you take a piece of paper and go to the cashier to pay, and then you wait for your order, show your order number, and eat. It's simple.

We have ordered 3 times via the app recently and something was missing from all 3 orders!!! If I hadn't checked immediately upon collection. If we had put it on when ordering, every time it came back, yes, that's right, I'm sorry. So people check as soon as they receive their takeaway order.

I don't like the atmosphere. And not that clean, even though there are enough staff. Too bad...

Very dirty. The ordering machines have terrible sensors, it is impossible to make a normal order. The fries were icy and tasted like rubber.

Unfortunately a very disappointing experience at this McDonald's. The fries were cold and tasted old, like they had been sitting around for far too long. Despite an empty branch, we had to wait an incredible 25 minutes for our food. That was simply unacceptable. In addition, the staff was extremely unfriendly and uninterested. No smile, no hello - it seemed like they wanted to get rid of us. I've never experienced anything like it and I definitely won't be coming back.

Health comes before your thanks

If you order online, you have to wait forever for your food. First it is not confirmed (it also takes up to an hour) and then another 1 to 1 1/2 hours for delivery!

One of the dirtiest McDonald's I've ever been to. The bad guy is covered in grease everywhere. Tables are also completely dirty, staff don't care about it at all. The waiting times for food are also extremely long.

We were allowed to charge our e-bike batteries. Nice employees.

Takes a long time to order, only go there because the store is so close to the highway

Modern McDonald's where the food is freshly prepared. The staff is super friendly and unlike other restaurants where I was, they weren't annoyed or stressed!! If McDonald's then there 😜

Since I got a burger with mold yesterday at lunchtime, I will never set foot in the store again ❗️❗️❗️❗️❗️❗️❗️❗️❗️

Schlechteste Mc Donald überhaupt. Die Mitarbeiter sind total überfordert. Der Laden ist voll und es interessiert keinen. So langsam kann man nicht arbeiten. Es sind mehr als genügend Mitarbeiter vorhanden aber trotzdem hat man Wartezeiten.

Unbelievably 20 minutes of waiting for food in a “fast food”, very bad service, they just don’t care at all!!!!

The burgers were just thrown together in the packaging. There wasn't even any sauce on one of the three burgers. Just crappy service.

Not tasty, Mak's chain was a bit crap.

Ordered at 3 at noon and they arrived at 8 in the evening. Liquorice shop!!!

45 minutes waiting time in the MC-Drive. 8/16/24 7:00 p.m.

At a fast food restaurant like McDonalds, you have to wait over 3/4 hour to get your food, that's really not normal...

August 15, 2024 Welcome to McDonald's You should probably rethink the slogan. Photos say it all. The employee was very friendly, but overwhelmed by the situation (being left alone). The shift leader really wasn't interested in anything, walked back and forth, in and out again and left at 10:10 p.m. with the words joar dude, are you kidding me. If this had been a speed camera, hello you would be more than red, dark red!!! Products: zero standards, one serving per product was out of place Cold drinks without ice Burger wrong patty, bacon that was on the run, fries absolute catastrophe, hung over the deep fryer for several minutes and the fillet was fried in it, fish flavored fries if you like. 🤷‍♀️ (2 in 1) Dear Mc Donald's Team Alzey, please learn standards and how to adhere to them. Ask yourself if you want to eat in this store, what you serve to the guests, probably not!

I ordered from Lieferrando for €30 and they said it would arrive in 70 minutes Now they don't deliver, no one responds to my call. I'm really disappointed, I won't be ordering again.

We were there during the weekday evening at 8:10 p.m. Pure disaster! The terminals do not respond or respond with a very long delay. The employees also work in slow motion. The kitchen produces quickly and everything is in the warming container because the colleagues at the front pack up orders slowly and are not at all impressed by the people waiting. Orders are mixed up or produced twice. We had to wait forever, other people even longer! The food was ok. We've eaten better in other McDonalds. In addition, the entire floor is dirty. The empty trays are piling up on the tables because the return cart is overfull. The toilets are anything but clean. As we were leaving, we saw the supposed boss/shift manager smoking in peace. The delivery service via “ Lieferando ” has apparently been closed because the orders cannot be fulfilled. An inspection by McDonald's itself is urgently needed here. A restaurant like this cannot be a flagship for the chain.

Tables were not wiped. Toilet paper was missing.

The store is virtually empty, with about 6 employees standing together in a huddle and effectively not doing any work. The floor is completely dirty and the order takes forever, even though it was just ice cream.

Got everything that was ordered! 👍

Never waited 25 at a McDonald's

I get something to eat from you more and more often. I'm always very satisfied. The food is fresh and very tasty. Greetings to the team

Self service machines are super slow (possibly broken).

Very good MCs, never had any problems

I love McDonald’s, but this branch is my favorite so far. Very child-friendly, the staff are very nice and it is also very tidy. I like to drive a little longer for this McDonald’s. Thank you very much ❤️

Incredibly unfriendly and slow staff. Wait an hour for cold burgers. The toilets are also underground. Never again.

For the 3rd time on site, hardly anything going on but waiting about 40 minutes is no longer normal.

Went. The seller had a bit of a hard time and spoke so quietly that you had to ask more times

For several years now, you have no longer been able to go to McDonald's in Alzey without fearing that something will be missing again or that you will be forgotten. I've been forgotten for the third time now. I ordered at the drive-thru and had to park my car in the parking lot as the food was being delivered. About 20 minutes later I saw the employee and two others smoking in front of the door. Then I went in and saw that the store was completely empty. Simply unbelievable. Then half of it is often missing from the bags, so you always have to check to see if everything is in there. For every 10 orders at the drive-thru, you have to park on the side at least 8 times and wait for the food to be brought to you. Alzey should take a leaf from Wörrstadt. The employees there are really customer-oriented and nothing is ever missing.

No fast food, I waited almost half an hour and that at 9am.

Unlike most others, I found the facility to be relatively nicely decorated and I also found the service to be very nice The food was warm, unfortunately 2 monitors were broken and the monitors were very slow

Today I was at the drive-in in Alzey, where I have been going regularly for over 30 years. Unfortunately, I have never received such unfriendly service as I did today. The employee spoke to us in an extremely snappy tone, especially since the code didn't work at the beginning. His manner was very unpleasant and completely shocked me - I almost thought I was being tested. The staff here are usually quite friendly and I am always satisfied. The employee seems relatively new as I have never seen him before. The food was delicious as always, so I'm still giving it two stars, but today's experience was disappointing. I hope this doesn't happen again.

Only 2 terminals, and one of the 2 is broken?? Shame