McDonald's in Bergheim

Very long waiting time - no one answers questions - very unfriendly

Food typical of McDonald's, hence the 5 stars. The urinal was ripped from the wall and covered. Urine was on the floor of the regular restrooms. More than 50 guests were waiting in the restaurant, each smelling of a different oriental perfume. A charged and aggressive atmosphere. The staff tried hard but were overwhelmed. You can't order food using a code at the terminal. The service keeps crashing.

Horrible fries for McDonald's. Half raw. Most of them cold. The store is very dirty. Restrooms stink, and people pee in the corners. Half of the restrooms are broken.

Please always check that your order is complete! This is the second time I've come home, unpacked the food, and again something is missing: this time the Royal TS! The first time, it was the McRib. It's not worth driving 20 km just to find something missing! No one is available by phone either – which is really annoying! While we were waiting, we watched the staff working, constantly putting something in their mouths – and then continuing to chew with their mouths open!

I placed a pre-order for pickup today via the app (NC26 plus a separate order). Unfortunately, I only noticed at home that the fries were not only cold, but also almost raw. You can have a bad day. But this is our third attempt with similarly bad experiences. I think we'll give up on the branch.

Worst McDonald's I have ever visited, you wait over 35 minutes for your food and then the food is cold, doesn't anyone say anything about McDonald's itself?

Waited forever, food not complete, sanitary facilities in men's bad condition

Travel back to NL. Screens broken. Bad food, cold and not tasty. Waited 50min. Not recommended and definitely drive on.

Can someone please clean the toilet? I've been coming to your place every day for a week. I've felt like throwing up every time. I'd rather go pee on the Erft. Thanks!

Better not, go to a different branch! I mean, then you treat yourself to a McEs, and then I expect at least warm burgers, not hot, but warm, but no, already 1.5 hours old (according to the note) after complaining, we get more cold burgers! Completely overwhelmed employees and, sorry, a dirty shop! Really sad! The shop won't see us again!

I was there on October 5th. It was completely packed, and as always, it took forever. But because people are people, there was a nice gentleman there, probably that Jack, who started shouting like a hussy and even started using racist language towards the employees. Unfortunately, it happens again and again that the employees are overwhelmed, which of course tests some people's patience, but what this xenophobe did was over the top. In any case, it has to be said that it regularly takes a long time to get your food, and I'm not counting the McDrive...

The urinals are broken, and the only toilet is disgusting. The floor throughout the store is sticky like a flytrap.

Sometimes I go to Citizen King too.

Toilets are dirty and/or broken. Burgers are cold

Unfortunately, receiving incorrect and incomplete orders again is slowly becoming a habit. and of course you no longer get a receipt to prove it….

Was very slow. We wait more than 30 minutes

Forgot glass. Incompetent staff

Today on May 1st it was a complete disaster at Mc in Bergheim. We pre-ordered via the app and found out whether you order on site or via the app, you won't get your turn any quicker. The employees often just stand around and do nothing. The order was only activated on site and we paid. We asked if there was still a 30 minute wait and we were told that only smaller orders would be brought forward. When we got our order after 45 minutes, we were told we shouldn't queue like that. I asked the lady how she would react after waiting for an hour. Finally she agreed with me. Unfortunately, when I got home I realized that the order only contained about half of it. Please, dear mc team, you don't give out the money for the goods.

I would prefer not to give a star. First I waited 45 minutes for my order, which was to be taken away, and then the employee gave me the tray and the bag next to it so that I could pack it myself. Really unfriendly staff and 40 minutes for 2 small menus is not possible.

So today it hit me, I asked 3 times if the parasol could be opened but in vain no one came 😩 Well at least the ice cream tasted good.

Unbelievable conditions in McDrive! I thought for a long time whether I should share my negative, recurring experiences, but today it was finally enough. After we repeatedly had products missing from our order/bag in the car over the last few months when ordering via the app, my son had to go back to the restaurant today and point out that products were missing from the order and request them. We are assuming a clear intention here, because every order is fully packaged, you get a receipt, but surely it can't be that out of 6-8 orders in the last few months there hasn't been a completely correctly packaged order? Shame on you for taking money out of people's pockets like that. We order for a family of five every time, which means spending €43-50, we also work hard for our money. Finally make sure that you are working correctly and don't give us the feeling that you are being cheated on here. No, the customer pays extra, but it doesn't count here.

Pretty much the worst MC I know. Unfortunately I live nearby. Every time you have to wait ages for your order. Mc Drive is a disaster. Waiting times of 20 minutes are normal. This has nothing to do with fast food

Even larger orders have always been prepared super quickly and always complete, employees are professional and friendly around the clock 👍

Waited 40 minutes for cappuccino

Unfortunately a very disappointing experience. The staff was unfriendly and seemed annoyed - every question seemed to be too much. The service leaves a lot to be desired. The toilets were dirty and obviously not cleaned regularly. In addition, several homeless people walked around undisturbed among the guests without the staff intervening. This creates an uncomfortable atmosphere. It's a shame, McDonald's isn't really known like that.

When I ordered the food I asked an employee but the employee was really rude to me and ignored me

We received our food exactly as ordered, but it took a really long time, so you can see the work here. All employees were busy the whole time, but you couldn't see any structure in the work processes - looks to me like committed employees without sufficient training. So clearly a management problem

Every time we went to McDonald's we had to wait forever for our order. Today we ordered six cheeseburgers, 20 nuggets and two small fries and still had to wait half an hour. The last few times weren't any better. And then the employees make fun of you.

Food was ok as always. The toilet was extremely dirty, the tables were not wiped and there were no napkins.

The food is ok, but at 6 p.m. the mess is out of this world, both in the room and in the toilet, the waiting time for 2 sandwiches, fries and a coke is 35 minutes

Due to the lack of staff it was very dirty. The staff did their best, but a few more people at peak times would make it work again.

It's nice there but sometimes it just takes too long.

Unfortunately, Mc D is now too gray no matter where,

A comfortable McDonald's with plenty of seating inside and outside, which also offers breakfast in the morning (McCafè). The service was quick and courteous, and the products were freshly made. Too bad about the cleanliness: the floors were sticky, and the men's bathroom smelled quite a bit.

Unfortunately there is no kebab here

What's going on with your delivery? You are always offline at Lieferando. And when you see you online there, it feels like there's a time window of 2 minutes until you're offline again for weeks... what's going on?

Not recommended. First we got the completely wrong order and then we only eat cold food. Completely over salt the fries. Ice cream half melted

Last time , for almost 2 years, it only got 1 star. It has now managed to get everything back in order, apart from the order system, the display was broken. They are trying so I will update to 4 stars now. For a busy time the staff tried hard

I don't recommend eat there case thay would not wash the plates and only make them wet with just water.food is cold and the personal are unter pressure. they don't check if the food is ok and some of the workers are sick and still going to work.

An MC Donalds, not the cleanest

The food is good and the staff is friendly.

Drinks here are well made. Very good!

This time it was very pleasant to eat a citizen and fries. I thought again, let's try it really well this time and now it's worth going there again when I get a little hungry at night 😉

Fairly mediocre McDonalds, in reality everything is broken or missing. It is not possible to make a sanitary stop yourself, you have to relieve yourself outside. A prison is an even friendlier place. But on the other hand, the atmosphere is really great tonight: PSV drew at home against Willem II. Congratulations, another point!

Just over 80 years ago, they still had really good shops in Germany, where you could really enjoy yourself and if not, you could just get on the train for free! Unfortunately, nothing is left of this and this tent shows that very clearly!

Unfortunately the employees are very incompetent. In the evening you wait about 45 minutes for your order. We have had this every time in the last few months.

The branch no longer has anything to do with fast food... You order online and pay with Paypal and still have to wait at least 20 minutes... Unfortunately we can no longer recommend this branch...

Not exactly the friendliest people but maybe I was just unlucky and got a nasty employee.

Very attentive and friendly staff. Clean shop

After buying shoes, there are Mäces.

This was one of the worst McDonalds experiences I have ever had. The order was carried out incorrectly and the food was cold. Some of the toilets were broken.

Unfortunately things are getting worse here...20 today!!! Waited minutes for an order...I watched the employee and almost fell asleep...then of course things were missing again, which luckily I noticed straight away, but I should have counted the nuggets instead...instead of 6s you only get them 5s....if you complain over the phone, no one will believe you...I'm rarely like that, but since I worked here for two years 10 years ago, I have different requirements...things like that didn't exist back then...

If I order and pay in advance using the app, so I just have to pick up the food and then have to wait just as long in the restaurant as if I had ordered and paid there directly, the whole system somehow doesn't do much good. This is MUCH faster at other locations!

The waiting times are getting longer and longer

The employees are unable to read the correct order from a piece of paper

Food actually thrown at it. Luckily it arrived quickly

The Mc Drive is always very slow. I don't think the system is good. You accept the order and make the next customer wait 10 minutes. It shouldn't take that long to complete an order.

Once again, as so often, parts of the order were forgotten... I can understand if you forget a cheeseburger etc. but today there were 20 nuggets for €11!

Cola stale! Don't speak German.

Paid food was missing. Not for the first time. Better not to go there or check closely. Also look at the packaging. Nuggets often less than paid for. Coffee is often just half full

Der mc donalds ist zu meiden. Bezahltes Essen wird nicht eingepackt. Nuggets zu wenig in der Verpackung. Ist schon mehrfach vorgekommen.

A McDonalds like any other! Actually cleaner toilets!

Just don't order and have it delivered. Delivery either never arrives or just after 2 hours and then things are still missing Mc Drive is also not recommended. It takes forever even if there is no queue and the order is not complete either. If you then say something, the staff gets rude. You don't even deserve 1 star for service

McDonald's just like 95%. Food warm and everything else as usual

Incredibly slow staff. At peak times you wait almost half an hour for your food.

45 minutes wait for food, quick restaurant… Then half is still missing.

A single fever dream staff slow and cheeky. Waiting times from another planet.

Everything you would expect from a McDonald's

Absolutely overwhelmed, the staff sinks into ordering chaos and you sometimes have to wait an hour for your food. What this McDonald's lacks is a leadership personality that brings structure to the team

We've now been sitting in the car for 30 minutes waiting to get our food. It's unbelievable what kind of stores are included in the Mac Donalds franchise system...

Milkshake machine supposedly broken for the third time in a row. 🙄

Bad, just bad. Employees incompetent. Something is constantly forgotten and you wait at least 30 minutes. Fast food? More like slow food. The parking lot is also tighter than usual. Real dirt.

The food is like other branches of this fast food chain, as expected. Unfortunately, the waiting times in this branch are extremely long. Both in the drive-in and in the restaurant.

The mess is not cleaned and the grave is not cleaned. Waiting time: 30 minutes. Almost two mistakes in the order. As a former employee of McDonald's, I am ashamed of myself.

Clean and, above all, everything is freshly prepared!!

It has to happen every now and then

Worst McDonald's I've ever been to. The burgers are simply slapped into the packaging, the preparation takes a long time and the restaurant is totally filthy! I didn't dare wash my hands, so much was the men's toilet. You get the feeling that the employees don't really know what to do. At MC Drive you are asked to wait before placing an order. After waiting 3 minutes you will finally be heard. I'd rather go to Burger King.

How wonderful to refuel and then have breakfast

Is OK a little cleaner would be good. Otherwise OK.

It's a shame that I stayed in the dive for ages and was very unfriendly

For a fast food restaurant, it takes too long at the drive-thru counter, even without a line. The McPlant tastes great.

Disabled parking lot occupied by stupid people who obviously can't handle the markings. Yes, service nice, friendly and helpful. Food okay so far.

It took a while to drive in but everything else was great

And this one star is still too stupid to pack 6 pieces in a bag and then not be able to issue an invoice and complaints will therefore not be accepted! Absolute juice shop and hardly anyone understands 5 words of German, really pathetic!

As always friendly. This is not the case at all McDonald's restaurants. Unfortunately the croissant is so sweet, it wasn't like that before, it's much too sweet for my taste, because I actually want to put jam on it too, too much sugar for today's time. Also the sticky stuff around it, not tasty. Unfortunately there is no more butter either. Too bad.

Very bad McDonald's! Today I had to stop by for lunch on the way to work. It was terrible. The double cheeseburger was very small. Request for two large McShakes, one vanilla, the other chocolate. As a result, they brought two small McShakes. All the salespeople look confused. It was definitely my last visit to this restaurant...

Mc Donalds is just the same everywhere... something is always, really always forgotten. Even with the simplest menus. I'm not from here, it was late and I was the only customer. So unfortunately I didn't look again. The happy meal was missing the mayo and the smart menu was missing the fries and ketchup. I didn't have anything else. Two stars because the staff was nice, which I don't have anything about now

It's a classic modern-day McDonald's, you get what you order and the employees are always trying hard.

Sunday morning 7:50. 2 customers in the store and still it is not possible to get an order without errors. You would have to stand behind the employee while packing and check that everything that goes into the bag is correct...

I was invited to watch the food being prepared and it was beautiful. It looked so juicy. Yummy.

Fast, neat and tasty. Above all, always hot and fresh. One of the best McDonald's in the area. Highly frequented, perhaps allow for a waiting time.

The food was somehow worse than usual at Mc's and half of the order was wrong. But McSundae was horny as hell.

Hello, I was in the "cozy restaurant" the day before yesterday and ordered a coke with a burger, but there were a lot of flies in my coke and rat meat in my burger, I will never come there again, I have food poisoning now, oh wait a minute I have to puke in the toilet…….. So I'm back, in any case I will oh wait a minute, I'm shitting my pants OAAHHHHHHHH THAT WAS AWESOME In any case, I will never appear there again as Sigma BAKKKKAAAAA YOUR NORMAL

Actually ZERO stars would be fair!!! I agree with all the negative reviews! And be careful!!!! There were 4 of us there in the afternoon about 3 weeks ago. Two of us had 2 cheeseburgers each, the other two had something else. At night we both started eating cheeseburgers 🤢🤮... We were really sick for two days. Coincidence??? I say no!!! Never again!!!!!!!!!!

The food is prepared quickly. Everything warm and delicious. Technology is malfunctioning again and the cleanliness of the restaurant can be improved.

Wanted to have breakfast! Croissants were soggy and cold, there was jam and Nutella on them but no more butter. The delicious cheese and ham croissants are no longer available! So I won't be having breakfast there anymore. I don't find the breakfast offerings tasty or good!

I placed my order (An M Burger) at 1:14 p.m. When I asked at 1:40 p.m. because I had to work the late shift, my burger was slowly packaged in front of my eyes in an annoyed manner. And then complained that it was an exception and that next time I would have to wait like the others. I'm just wondering how long you usually have to wait for a burger.

30-40 minutes waiting time at the counter is normal. Usually one person collects and the order is completed further up the line. Not in this McDonalds. I have often experienced that only one person did both jobs. It is normal to wait 1 hour in the store or the screen will fail and you will be forgotten. The store is a complete disaster.

Stop and Drive too long waiting times.

Waited over 20 minutes. Total chaos