McDonald's in Bergheim

Milkshake machine supposedly broken for the third time in a row. 🙄

Bad, just bad. Employees incompetent. Something is constantly forgotten and you wait at least 30 minutes. Fast food? More like slow food. The parking lot is also tighter than usual. Real dirt.

The food is like other branches of this fast food chain, as expected. Unfortunately, the waiting times in this branch are extremely long. Both in the drive-in and in the restaurant.

The mess is not cleaned and the grave is not cleaned. Waiting time: 30 minutes. Almost two mistakes in the order. As a former employee of McDonald's, I am ashamed of myself.

Clean and, above all, everything is freshly prepared!!

After the Hubertusmarkt the children wanted to go there.

It has to happen every now and then

Worst McDonald's I've ever been to. The burgers are simply slapped into the packaging, the preparation takes a long time and the restaurant is totally filthy! I didn't dare wash my hands, so much was the men's toilet. You get the feeling that the employees don't really know what to do. At MC Drive you are asked to wait before placing an order. After waiting 3 minutes you will finally be heard. I'd rather go to Burger King.

How wonderful to refuel and then have breakfast

Is OK a little cleaner would be good. Otherwise OK.

It's a shame that I stayed in the dive for ages and was very unfriendly

For a fast food restaurant, it takes too long at the drive-thru counter, even without a line. The McPlant tastes great.

Disabled parking lot occupied by stupid people who obviously can't handle the markings. Yes, service nice, friendly and helpful. Food okay so far.

It took a while to drive in but everything else was great

And this one star is still too stupid to pack 6 pieces in a bag and then not be able to issue an invoice and complaints will therefore not be accepted! Absolute juice shop and hardly anyone understands 5 words of German, really pathetic!

As always friendly. This is not the case at all McDonald's restaurants. Unfortunately the croissant is so sweet, it wasn't like that before, it's much too sweet for my taste, because I actually want to put jam on it too, too much sugar for today's time. Also the sticky stuff around it, not tasty. Unfortunately there is no more butter either. Too bad.

Very bad McDonald's! Today I had to stop by for lunch on the way to work. It was terrible. The double cheeseburger was very small. Request for two large McShakes, one vanilla, the other chocolate. As a result, they brought two small McShakes. All the salespeople look confused. It was definitely my last visit to this restaurant...

It's a classic modern-day McDonald's, you get what you order and the employees are always trying hard.

Mc Donalds is just the same everywhere... something is always, really always forgotten. Even with the simplest menus. I'm not from here, it was late and I was the only customer. So unfortunately I didn't look again. The happy meal was missing the mayo and the smart menu was missing the fries and ketchup. I didn't have anything else. Two stars because the staff was nice, which I don't have anything about now

Sunday morning 7:50. 2 customers in the store and still it is not possible to get an order without errors. You would have to stand behind the employee while packing and check that everything that goes into the bag is correct...

I was invited to watch the food being prepared and it was beautiful. It looked so juicy. Yummy.

Fast, neat and tasty. Above all, always hot and fresh. One of the best McDonald's in the area. Highly frequented, perhaps allow for a waiting time.

The food was somehow worse than usual at Mc's and half of the order was wrong. But McSundae was horny as hell.

Hello, I was in the "cozy restaurant" the day before yesterday and ordered a coke with a burger, but there were a lot of flies in my coke and rat meat in my burger, I will never come there again, I have food poisoning now, oh wait a minute I have to puke in the toilet…….. So I'm back, in any case I will oh wait a minute, I'm shitting my pants OAAHHHHHHHH THAT WAS AWESOME In any case, I will never appear there again as Sigma BAKKKKAAAAA YOUR NORMAL

Actually ZERO stars would be fair!!! I agree with all the negative reviews! And be careful!!!! There were 4 of us there in the afternoon about 3 weeks ago. Two of us had 2 cheeseburgers each, the other two had something else. At night we both started eating cheeseburgers 🤢🤮... We were really sick for two days. Coincidence??? I say no!!! Never again!!!!!!!!!!

The food is prepared quickly. Everything warm and delicious. Technology is malfunctioning again and the cleanliness of the restaurant can be improved.

Wanted to have breakfast! Croissants were soggy and cold, there was jam and Nutella on them but no more butter. The delicious cheese and ham croissants are no longer available! So I won't be having breakfast there anymore. I don't find the breakfast offerings tasty or good!

I placed my order (An M Burger) at 1:14 p.m. When I asked at 1:40 p.m. because I had to work the late shift, my burger was slowly packaged in front of my eyes in an annoyed manner. And then complained that it was an exception and that next time I would have to wait like the others. I'm just wondering how long you usually have to wait for a burger.

Stop and Drive too long waiting times.

30-40 minutes waiting time at the counter is normal. Usually one person collects and the order is completed further up the line. Not in this McDonalds. I have often experienced that only one person did both jobs. It is normal to wait 1 hour in the store or the screen will fail and you will be forgotten. The store is a complete disaster.

If I order and pay in advance using the app, so I just have to pick up the food and then have to wait just as long in the restaurant as if I had ordered and paid there directly, the whole system somehow doesn't do much good. This is MUCH faster at other locations!

Waited over 20 minutes. Total chaos

Shift management today on August 31st, 2024 at 2 p.m. was extremely overwhelmed. The only hard-working employee is sent to clean up! The rest barely moved and waited 25 minutes until we received our incomplete order. After my complaint I was actually asked if I was honest, I replied that she should look at my order. The lady replied "I don't have time" as I have respect for older people I didn't respond to this answer. Suggestions for improvement: German communication between each other and the staff forms a team. Otherwise it won't work! I would rather go to Sindorf or Kerpen.

By far the slowest McDonald's I've ever been to. We waited at the car counter for almost 30 minutes and when I asked if it would take a long time, it was very long. answered unkindly.

Today, Sunday, August 24th, I was at MC Donalds in Kenten. Order was placed at the terminal and paid by card, there was no printout. After a complaint, an IT worker came and changed the paper roll, and the number 219 arrived. That was exactly the same 7:21 p.m. After that, a lot of new customers came and got their order before me. At 8:05 p.m., after almost an hour of waiting, I asked for the amount of €20.38 back and left the fast food restaurant. Quality and service have deteriorated significantly There is therefore no recommendation and perhaps a complaint to the entire management of NRW or McDonald's Germany. F.J.H

Disaster!!!! Long waits at Mac Drive because there is “a lot” going on… never again

It used to be so nice and good there, but it immediately wore off. We now use the one on the highway because when something is always wrong and you can't trust that you'll get what you order, it's sad.

First we had to wait twenty minutes for our order. Then begging for a straw and then to top it all off, raw fries. Very unfortunate!

I ate there yesterday and had to wait 5 minutes but it wasn't bad

Good from experience! Always my pleasure...

Long waiting time at Mcdrive. Otherwise...just like Mekes. We drove 9km home and the fries were still warm.

Worst Mäckes in the area. There is ALWAYS something missing from the order! I didn't use the McDrive today and all the sauces were still missing. Unfortunately, despite checking, we only noticed it when we got home. Completely chaotic conditions behind the counter. While waiting for our things, I heard two other complaints about incomplete orders at table service. Disaster!

What a shame, they always forget my apple turnover! I'm pissed off.

Very long service. Half of the menu is unavailable.

Everything has already been written. It's a disaster at McDonald's. Unfortunately

Too slow and way too many orders for the staff

Today 08/11/24 I had to wait 20 minutes in the car at the counter to order something, if I hadn't already paid via the APP I would have driven away. I only ordered 1 ice cream + milkshake. And then the employee was so unfriendly. Definitely never here again! 0 stars

What a bad McDonald's, if you are a Dutch person passing through home, don't eat here. We waited over 50 minutes for our order. We repeatedly asked where it was. As a result, we were turned away by a very irritated employee. Finally someone came to help us but we had cold burgers, limp cold fries and the order was incomplete. Once again our advice, drive a little further, this is not the place to be

Waiting times beyond good and evil. Waited almost 20 minutes for a Bic Mac and a milkshake.

It was very busy, which you especially noticed from the limp raw fries, probably too many in the basket at the same time, which is a pity

We waited at least 40 minutes for our order, the staff couldn't handle the crowds at all. When you are finally eating, there are a bunch of junkies outside smoking all kinds of things and inhaling laughing gas balloons, and there you are with your children at McDonald's. What a ridiculous experience.

Unfortunately, stocks are consistently empty. Milk substitutes were not available for weeks (3 weeks in a row).

Sorry, what was that? First half of the order is missing and then you want to eat your mc rib and it arrives like that!

In contrast to many other branches, quite sloppy.

Mc drive very long waiting time. Apparently not enough staff. Otherwise it was ok

Absolute disaster... the store is regularly overcrowded because the employees are completely overwhelmed. I had to wait a good 30 minutes for my order. No sensible management, no employee structure - it hurts just to watch. Then it's better to go to Jüchen - everything runs like an assembly line there.

Small and unclean toilets, like in almost all branches. The fries were very light and not very crispy.

McDonalds always good! Took a while.

McDonald's offers a quick and easy way to get greasy fast food. The burgers and fries serve their purpose, but are not a culinary revelation. The atmosphere in the branches is often simple and not particularly comfortable. The typical McDonald's taste is either loved or hated. The speed of ordering and preparation is impressive. Overall, McDonald's is ideal if you just want something quick and fuss-free.

What a terribly unpleasant McDonald's this is. We ate here on the journey home, but it took about 25 minutes before we received our fairly simple order. All tables are shiny from greasy hands and leftover food. When we wanted to ask at the cash register, the staff first looked at us for half a minute before helping us. Unfortunately no 5 stars for this restaurant

What happened to the delivery? :( are you not delivering anymore? :(

Very long waiting time at the drive in. McDonald's. Tried again today. The waiting time in the drive-in was once again exceeded. 26 minutes. Getting worse instead of better. I have only ever had such a bad experience in Sindorf. Staff hopelessly overwhelmed. Management??

Waited 30 minutes for 3 simple burgers. Absolutely disorganized there. I used to come here often, but I will avoid this store in the future

Cash payers are not welcome here, there is a long wait until you are seated at the checkout.

Waited 36 minutes for my burger...hardly found a place to sit, it was overcrowded.

Team seems very unprofessional. Everything was very hectic. For us and many others, orders were constantly mixed up and half were forgotten.

There is total chaos in this McDonald's. Employees seem completely overwhelmed. Orders are prepared randomly and often take quite a long time. Something is regularly forgotten in McDrive. If everyone worked sensibly and sensibly...there would be less chaos. I will try to avoid this branch in the future.

Unfortunately it was a catastrophe at that time As far as management is concerned, you can watch your frappe hurt if you had to wait another 15 minutes. Total waiting time 30 minutes, then not complete. Unfriendly employees. Next time, drive further or order somewhere else.

We waited 46 minutes for our order! It was so bad, the kitchen was in total chaos, no management, everyone just piled up all the orders and everything became cold.. it also didn't look hygienic at all, which the management who manages his team didn't see at all!!!! Tables were really dirty, but cleaned ourselves when we finally got our food, they had no more trays and I had to put it on the dirty table ... I also got the wrong order after 46 minutes and I had to wait again for my burger and in the meantime my fries were cold I've never noticed anything this bad before Tips: Make sure someone is in charge and don't run around like headless chickens and make half orders

The service is unfriendly and if you order something you only get half of it ☹️

Money paid, not everything delivered, food cold, really sickening

Once again a disappointment. Ordered a strawberry shake and waited forever. The statistics are also described here... The orders are pressed as ready for collection and then very quickly clicked on delivered. Then at some point the order will be put together using a receipt.

Drinks were forgotten and only given upon request. Burgers and fries were cold.

The slowest fast food in the world. Waiting half an hour for your food is probably a joke. While someone else orders at the same time and already has their food.

Long waiting times - and something is always missing. Sometimes it's the drinks, other times the chilli cheese snackers and chicken nuggets are missing. The bag is then so poorly packed that everything inevitably gets mixed up when it is checked. And if you make a complaint you have to check it again because half of the subsequent delivery is missing or incorrect. The only positive: the burgers themselves were well constructed.

Ordered food, but it arrived 1 hour later than expected. And that only after a lot of phone calls back and forth. Additionally, the burgers were cold and the fries were soggy. Furthermore, parts of the order were forgotten. When I tried to make a complaint, the phone call was not answered, probably because my cell phone number was recognizable. All in all very disappointing and I won't be ordering from there again anytime soon.

Older people don't really get along with the new ordering method, it takes getting used to and requires explanation

Went there for breakfast in the morning while passing through. Everything clean and tidy.

Are we here in eastern Ukraine or in Bergheim? With the ridiculous portions, Ivan won before it even started.

Today, May 15th, 2024 at 4:30 p.m. we were served by an extremely unfriendly waitress in the MC Drive. After 9 minutes of waiting I finally got my turn. Then I had to wait at the front again for 2 cheeseburgers.. no hello, no thanks.. I was annoyed too, and then, after I got my food, I was told that I should be friendlier next time!!!!! Incomprehensible. Good staff is hard to find!!!!!!!!

This McDonald's is very strange and is always without clean ones And coffee machine is very bad and not clean!!!

Ordered the Big Mac menu and had it returned twice because it was cold. The cherry bag is the same tragedy. Very disgraceful!!

I find it impossible. I just wanted to pay at Lieferando and was turned away because they can't deliver. I find it really uncool... I broke my leg and can't get down the stairs. I live on the last floor

Food ok. Long waiting time (30-45 minutes) Half missing or incorrect. Simply too expensive for this service

order took almost half an hour, was cold, and when the manager brought the order she knocked over half a cup of coke, didn't even say sorry and walked away

Were there today and the employees are simply overwhelmed so that 3 citizens are simply forgotten in the order and not for the first time

Ordered at 6 p.m. via Lieferando Orders arrived at 8:45 p.m. and it was ice cold. According to the receipt, the order was ready packed at 6:45 p.m. Not worth it. I would give it another star

Never order via Lieferando!!!!!! Just waited 4.5 hours today!!! If you're too busy and can't keep up, please cancel, that's just incredibly annoying!

Unfortunately there is no well-kept atmosphere and no motivated staff.

I've been standing in the drive for 40 minutes! It doesn't work at all.

More affordable than in the Netherlands, comfortably seated, it is still an MC

McD... but usually very slowly.

Really super lovely staff the service was too sweet!!

Often something is missing from the order or there is something completely different...

If you think Brauweiler and Bocklemünd are slow and unfriendly, you should try this one!

Of course, the food tastes the same as in any branch, but unfortunately no particular attention is paid to the cleanliness of the tables and seats. But the staff is friendly and hardworking

On March 25, 2024 around 9:45 p.m. the drive-in salesman was very rude, I was talking and he just ignored me and told me to keep driving and just closed the windows. What does he think 🤦‍♂️? I've never experienced anything so arrogant. He does not belong on the customer service team.

McDonald's just. But at least the waiting time is humane. However, it is better not to go here on a Friday evening. The team can't really handle masses of customers very well. There are often waiting times of 60 minutes or orders are simply deleted. Experienced everything myself several times.

Very unreliable - no salesperson or cashier really listens to you! Ordered 2x cappuccino, 1 x chailatte, 2x hamburger, 1x coke. Waited 45 minutes even though there wasn't much to do. The main thing is to form a miller club (miller club = many employees who have private conversations). Chailatte suddenly became a coffee we had ordered for dinner here and it came to take away. The drinks waited about 10 minutes and of course it got cold. It's just catastrophic, everything from the operation to understanding what you really want! We then wanted tea for coffee and the money was not refunded. !!! NEVER AGAIN!!!!

Ordered milkshake and didn't receive a straw. Approached the very nice gentleman and received very cheesy answers. This gentleman was already overwhelmed but shouldn't treat guests like that. I have been to many branches (including abroad) and have never received such rudeness. My friends who noticed this will also avoid this branch. The branch probably has to save on straws...