McDonald's in Hartheim am Rhein

What bothers me is that, despite supposedly checking, toilet paper was missing from the men's toilet. In the meantime, the quality of the toilet has improved and, as a disabled person, I was helped to get to the toilet.

Mr. Bartłomiej is most kindest and helpful person. I haven’t met better service in MCDonald’s then his.

Good and fast service, clean and nice

I accidentally left my wallet behind. An honest visitor had kindly handed it over to the cashier. Many thanks to the honest finder and the friendly local staff!

...it rarely happens that nothing is missing from an order...

dirty, unhygienic, food cold, staff smells very unpleasant, not recommended

Very unfriendly staff only opens at 7:04 instead of 7 and only because I called. Then I asked very nicely if they only had breakfast and all 3 employees coldly ignored me.

Fries cold no table service, had to get it myself typical German

“Real” nuggets are passed off as McPlant! Danger!!

Typically decorated McDonalds... Nice staff..

Tables dirty, during my stay of over 45 minutes 2 tables were dirty. None of the tables were cleaned during this time. There was enough staff, the restaurant was visited by about 10 people.

As expected, food & service were 100% and great (hence the 2 stars). HOWEVER: the background noise from the kitchen equipment was horrible. Ongoing beeping from various sources made me nauseous. Do not know how staff manage! Also, only 2 small toilet stalls at a big McDonalds at a busy Autobahn rest stop and no self cleaning toilet rings or disinfectants in the stalls? Result was terrible. Stop somewhere else.

Only 9 guests in the restaurant. And the staff doesn't have time to clean! Tables dirty. Seat cushion dirty! There are fries under free tables. Even during table service, leftover food on the tables is ignored. I then left this branch again without eating!

McDonald's should check the toilets more often during busy times! No soap or toilet paper available 😏 When I told the staff, I only received a tired smile.

The manager threw the citizen on the floor just because she was overwhelmed. Then she ran away crying. In addition, the store was overloaded, only because there was a bus, you couldn't complain because there was no money. Not cool

It took a very long time until you got your food, but then again it was completely wrong. Employees start crying because they are completely overwhelmed. Please, dear MC team, do something about it

Chaos shop, starting at the front of the parking spaces through the ordering and the food. There's nothing wrong here.

Zero stars. We waited over 45 minutes for the fast food 🫤

First time I've tried to give a rating to a McDonald's but here I had to, it's such a shame! The toilets are dirty and puked, an infection. The restaurant room is disgusting, you drag sauce under your shoes. No more towels in the only dispenser. No more toys for happy meals, More than books in German, still ok but not great. In summary when returning from Europapark we will avoid this McDonald's for sure and I recommend that you do the same.

Cold citizens and nobody speaks German

Eating cold, everything dirty and waiting 30 minutes for fast food

The citizen and fries were cold and the citizen fell apart. Never had such a bad citizen. We don't go there anymore.

I've rarely eaten something so delicious (today [it's the first meal]). It happened very quickly and I got the spike planned.

shitty service cold food long wait.

Every table and bench is dirty. If we had seen that before ordering at the terminal, we wouldn't have gone in. A lot more controls are needed here

The women's toilet can only be used if you fight your gag reflex after entering. She was in such a state that after washing my hands, I wiped the soles of my shoes with damp toilet paper before going out. Otherwise it would be too disgusting for me to get into the car.

I ordered a bacon scrambled egg wrap for breakfast and a colleague ordered a scrambled egg cheese wrap. His wrap was lukewarm and mine wasn't even warm, or at refrigerator temperature in places. Furthermore, both wraps were simply swapped and I ate his while wondering where the bacon was. 🤷🏼‍♂️ Conclusion: Given the high prices for such meals, I would be happy about the real food and preferably warm. 2 stars for the food because it was still okay.

McDonald's on the highway. Always busy so waiting times are slightly longer. In return you always get freshly prepared food. The staff really tries hard at peak times. Despite the many visitors, it is always clean.

It's a McDonald's. In Germany. You will find exactly what you expect to find here.

Unfriendly and unmotivated workers

Unfriendly. Need 3 cashiers and the manager to tell me that i can not pay with twint. What is this place?

Not even the order is issued correctly in the drive in. We ordered 20 box nuggets and a happy mal and a Bigmac.. We got some veggie stuff! You have great staff... Just say a motto for yourself, Harz4 and the day is yours

Worst McD I've ever seen. Waited 1 hour for 2 mcsundae and then a yogurt just came 😂 just cheeky

Food was good. Drinks had no taste? I hope the syrup was accidentally empty. If you look at it positively, it was the first cola without any sugar.

Newly designed outdoor area is nice to sit. Toilets can be used without an access key.

Well...there are better branches

Slow. Just slow although supposedly not too busy according to Google.

McDonald's has not been my favorite meal for a long time because the sandwiches are more than ordinary in taste and nothing worth trying

Everything is disgustingly dirty, the tables are dirty, you could barely eat because of the flies, I don't even think what could have gone into the kitchen... I heard that the staff spoke Hungarian, so when they brought it out, I politely thanked them in Hungarian, and then they threw the tray there and left... I couldn't believe the toilet! It was so disgusting that an abandoned highway toilet is cleaner than this! It's a shame that this...

Totally overcrowded. I'll be right back out from behind. I can only recommend going to Rosis straight away or continuing on!

Terrible McDonald's. Outside, ALL chairs are broken and there is little place to sit. Unfortunately, like everywhere in Germany, there is a lot of smoking on the terrace. Staff was slow and clumsy. Order was not delivered correctly

One star is too much management there. She has no idea what she's doing. The bus no longer stops there for all my colleagues. When the bus goes there isn't even a cafe. The woman there is incredible. Her life has left her starving 😄

Employees don't understand customers. The breakfast offerings do not exist in the checkout as they appear on the display board. Unfortunately, a bad start to the morning

As you would expect from McDonald’s and the kids really enjoyed the slide.

McDonald's to break the habit: dirty, almost all the chairs in the outdoor area are broken, tables dirty, toilets dirty, garbage on the floor, food works like that, but it can also be much better!

We were there at 1 a.m., hungry after a long journey, and didn't expect that we would get very freshly prepared chicken mc nuggets and big mac's at that time. Very pleasantly surprised, it was delicious 😁

Well, somehow McDonald's is slowing down pretty much everywhere, but this one is even faster.

Unfortunately an absolute disaster. At 4:20 p.m., so not a real rush hour and still completely dirty, overwhelmed and impossible staff. The women's toilet only consisted of a functioning toilet and a huge queue in front of it. Even at the end of 2019, orders were only accepted at the checkout and it took forever. All employees present were completely overwhelmed by the simplest processes and they even argued loudly in front of the customers. Because we had to wait forever, we got back in the car and placed the order at MC Drive. Two Mc Chicken Classic, one cold and one, that's no exaggeration, could really have been from the day before. Cold, some of the bread was completely hard from keeping it warm, the salad was brownish and the taste of the meat was disgusting. At the MC Nuggets we ordered the sauce twice, were then asked for it again at the counter and it was still forgotten. The fries were soggy, not completely fried and cold. We won't be going to McDonald's again for a long time...

Those chairs outside are all broken? Almost all of them, not even one

Unbelievable what a company plus rien ne marche!!

No clean McDonalds, broken chairs, trash bin overflowing. Fries and cups of sauce on the floor. Food was good

Outdoor area extremely dirty and only broken chairs. I've never seen anything like that. Toilets without toilet paper and dirty 😵‍💫

The food was prepared quickly and well. But everything else was a disaster. Most of the tables were dirty. The music inside was way too loud. Many outdoor chairs are simply broken and worn out.

The staff is hardworking, fast and very kind. What can McDonald's do if customers are not respectful? It is impossible to clean the toilets, shelves, floors, tables and trash cans after each customer has passed. It's not the staff who leave trash and don't use the brush. 50 minutes of waiting is hard to believe if customers are unable to use the McDonald's applications 10 minutes before being there or to use the ordering machine. The employees are still there. McOnald's is open from 7:00 a.m. until 1:00 a.m. I am very happy that young people take on the work with both hands and serve me my order with a smile. I congratulate them, big thank you to all of you and good luck

- Dirty (probably due to too few staff?) - The chairs in the outdoor area are broken - Toilets are small and dirty

The toilets were flooded with piss and there were flies everywhere. The food came relatively quickly but only in very small portions. I had a McFlurry that had maybe the equivalent of 2 scoops of ice cream in it and the large fries were slightly larger than the medium fries. There were no problems leaving the restaurant.

To date the dirtiest McDonald's we have been to. Dirty toilets, two cockroaches and flying blowflies didn't make for much of an appetite...

If you ended up here, you are probably one of the thousands of people who travel from southern Europe to north. You must be tired, exhausted, hungry. Your teenage kid is bored and asking you to turn down your radio so they can listen to their own music or TikTok. Mc Donald’s is your friend, feeder, mother and father. No need to mention the food, it is McDonald’s. Stuff is friendly, toilets are surprisingly clean, despite the crowd. Enough parking space. Air condition is excellent . Enough sockets for your phone charger. Have a meal, have a coffee and continue your trip.

I can only agree with the last reviews! We always stop here when passing through. It was always full and I think the team was always at their limit. The problem now is that the team is no longer working efficiently. Was there a change of operator? Everyone overwhelmed, dirty. Forgot all the sauces and parts of the menu. The same debacle happened at the next table. The employee who was cashing out had to run back to ask the manager something every time there was a cashier. That's exactly how it seemed: none of the employees were trained, neither on an individual basis nor as a team. No wonder nothing works anymore.

Order quite incorrect. Among other things, I ordered a McFlurry chocolate with Oreo and chocolate sauce. Oreos and sauce were completely missing. Burgers were wrong too. Chickenburgers, cheeseburgers and double cheeseburgers were ordered. Instead of a chicken burger there was a hamburger that wasn't ordered. But of course paid. Unfortunately seen too late.

While we were passing through, everyone was hungry and stopped here. If I hadn't been so tired I would have read the review beforehand then we would have saved ourselves. The food came quickly but the burger wasn't even lukewarm and sticky. The fries were cold and my cappuccino tasted a bit like cleaner afterward. I couldn't drink it. It was disgusting For the first time even my children were disgusted that they didn't even eat it. Sin... It's really an impudence... my children even felt sick afterwards. I don't think you need to say much about the toilets, just speechless.

Autobahn -McD, clean and tidy as it should be.

If I could give a worse rating, I would do exactly that. I waited 50 minutes for my food even though it was only a small order and then it wasn't even complete. Simply not recommended. Employees were overwhelmed with every little thing and the food that was available wasn't tasty either!

The food is below the usual McDonalds standard. The burgers were not made properly, nuggets were not fried properly, etc. But the underground cleanliness is much worse! Everything is dirty, the floor is sticky, flies everywhere… absolutely not recommended!

Ordered and paid for food online, waited 50 minutes, ended up leaving without food minus €10.

One of the worst Mc'Donalds I've ever visited, apart from the food being incorrectly prepared, I feel very sorry for the staff who come from the south. They are shouted at and humiliated in front of customers. Unfortunately, they are not treated humanely and I don't support that and I don't tolerate it! And this is definitely reported among all people, something like that wouldn't work at all!!!!

At 9 p.m. all the tables were very dirty, as were the seats of the chairs and benches. The fries were in no way up to McDonalds standards, they were really bad. The only bright spot was the hamburger, which was good.

By far the worst McDonald's I have ever been to. You can see that the place is neglected, there is no one to empty the garbage bins. The toilet is dirty, the tables are dirty, the food is standard for a chain, but the rest is a disaster.

Very very very dirty. From the table to the toilet and parking lot. Everything but no place to stop.

2023 Long lines to order. The food, on the other hand, came very quickly. Update 2024: continue driving here... I've never seen such a dirty toilet in my entire life, I hope I didn't catch anything otherwise I know where it came from, bahbah

Toilets dirty and without toilet paper. The tables dirty, sticky, the floor too. Saturday morning, 7:30 a.m.

Cold fries and the toilets dirty, like no toilet paper. It was also very dirty in the guest area.

Very dirty and unkempt here. No table was wiped down, food leftovers on the chairs, floor and tables. Almost all of the chairs outside are broken.

Not recommended, super cold McTasty which I complained about. Fries were hot! The terrace seating was a bit worn out. Just bad!

Really really dirty! I mentioned it, kindly, to the manager but he didn't found it important. Please do not eat here! WC dirty, tables dirty, floor was sticky. Really a mess....so imagine how it goes in the kitchen.... Blessed those who survives the meal!

Cleanliness and intact furniture are hard to find here...

The hygiene can only be rated as catastrophic...

Are totally overwhelmed. My waiting time 20 minutes.

A McDonald's like any other. Here, too, the screen that announces when the food is ready does not work or is operated incorrectly. Food as usual but the toilets stink.

For about 1 month, pitiful services and orders. Order that does not correspond at all to the request, and employees who do not understand German. Zapped

It was relatively quick, even though the store was pretty full. However, the bins were quite overflowing and I think the staff were a bit stressed. In itself a nice store (for a McDonald's gas station) with a large parking lot.

Nice place especially with family clean fast service

Located right next to the Autobahn, with a gas station. MC Donalds as you expect them.

By far one of the dirtiest McDonald's I've ever seen. 2:30 p.m. on a Sunday. No idea how you can clean so little that the shop looks so rancid in the afternoon? Unfortunately you can't see it well in the pictures. We left without eating as we had no confidence that the kitchen would look any better!

Really long wait for 2 lattes and 2 cheeseburgers, no friendly service.

Toilets dirty, yuck. All tables dirty. It was not a clean place to sit down. Food just wasn't tasty. We regretted eating here. I'm afraid that I will get food poisoning after visiting this McDonald's because the chicken nuggets were undercooked I think... Fries were also undercooked. I ate some of it, but the other part I just couldn't eat. Meat in burgers also tasted strange. Better drive past. I now regret eating here…

The most disgusting McDonald's I've ever eaten at. Service not motivated, food tastes undercooked. The tables everywhere are dirty and trash cans overflowing. There were used sanitary towels all over the floor in the ladies' toilets.

Dirty and especially bad McDonalds, food was bad, milkshake was full of lumps. Toilets full of urine and graffiti. Better to drive away hungry than eat something here.

You have to wait a long time to pay for your order in cash at the counter. The employee didn't want to give me an extra straw.

Never again! I have never seen such an unkempt branch before. The toilet 🤢 doesn't work at all! A real disappointment after a long journey.

Unfortunately one of the worst Mc D. in terms of cleanliness that I know. The toilets are an absolute disgrace. It is not possible to stand at the urinal without standing in a puddle of urine. Unfortunately, the normal toilets are no better. The sinks are also really bad. In general, order and cleanliness are unfortunately very poor here. There are leftovers from food everywhere and tables, benches and chairs are not cleaned or only cleaned inadequately. This really doesn't reflect well on McDonald's as a company, even though the franchisee is of course responsible here.

Manager had an attitude. No smiling nothing.

Better drive past this. Men's toilet was littered with urine. The ladies toilet was so dirty that we didn't dare change our baby there. When asking for a high chair, I was initially ignored twice by the staff. The 3rd time I was sneered at as to what I wanted... food was okay but dry. As if it had been there for a while.

Worst mc rib ever!!! There was more sauce on the burger bun than in it, and the burgers are thrown onto the tray.

Dirty and unhygienic. A salad for around 4 euros, 3 old tomato slices and a few iceberg lettuce leaves, outrageous value for money

The shake tastes like something, the only thing you can definitely smell is ice. The tables outside are dirty. I have no idea how it's possible that you haven't had your franchise taken away yet. Drama.

The tables are dirty... ordering via the app takes significantly longer than orders placed at the counter... but the burgers are cold. And there's no promotional toy with the Happy Meal either... There's still potential!

Burger was cold Very busy that day Had rained Staff was overwhelmed Little customer friendliness

Unfortunately very disappointed with this branch...tables dirty, nuggets not through, toilets dirty...we won't be stopping there anymore

The McDonald's couldn't be surpassed in terms of disgust. Starting with the toilets, they were dirty and there was no paper as it was all scattered on the floor. The paper was also soaked from the water that was also on the floor. In the restaurant the floor was dirty with napkins and leftover food. As soon as the food was brought we felt sick. Something was also forgotten when we ordered and we had to ask for it again. The burgers were treated without love and simply slapped into the packaging. Conclusion: waste your money and go to the nearest McDonald’s.