McDonald's in Diez

Food is very good by MC standards but service is okay. You get insulted because you don't hear your number the first time. And that’s with table service. The display shows the employee where you are, but when you get to the table you stop at the front and shout the order number. Until you understand that the number is for table service, the employee is offended. And complains loudly about customers throughout the entire branch. After this incident, my food took a particularly long time to arrive (21 minutes). Customer-oriented is something else... Next time I drive through MC Drive... I can't recommend eating it indoors.

In the best sunny weather, no ice cream and no milkshakes, disappointment...

Unfriendly, you get the wrong things again and you get rude when you complain ………………………… 3 years later……………………. My recent visit to McDonald's was quite a disappointment. With a hungry child in tow, we had to endure an endless 25 minute wait just to be served cold food at the end. My son's anticipation of his fries made a complaint impossible. However, what bothered me the most was the staff's lack of professionalism in handling the situation. I'm sad to say that this is the worst McDonald's I've ever visited.

One of the worst McDonald's branches I've ever visited. The staff treats customers extremely disrespectfully. They lack both proper communication and basic polite tone. They speak to guests in a mocking and rude style - this is absolutely unacceptable. You are literally humiliated here for your money. The service is disastrous and the staff urgently needs training. I will definitely not visit this branch again.

MCD Diez is first class!! Burgers delicious, appetizing, staff super nice and friendly, all in all the best MCD ever!!! Can't be compared with the one on the ICE at all, there burgers are soggy, fries are cold and sticky and the staff, well. So if MCD then just Diez!!!

Too lazy to bring things as table service in the evening screams throughout the restaurant

It was filthy and took a hell of a long time. It took about 45 minutes to try the new chips. And it was a complete disaster.

It's been the same game for months. Just because the staff is too lazy to clean the ice cream machine, they prefer to say it's broken! AND I KNOW THAT 100% (insider knowledge!!!) It's time the manager there did something!

McDonald's Diez You don't get what you order at MC Drive because they don't really listen and the price is totally exaggerated, where you get more for it elsewhere and get full.

If you order online in the car, you'll still be the last to arrive! They can't handle 3 orders and the order. Thank you

Bad MC: Service slow, often forgets something, food rarely warm, let alone fresh. Nuggets are always old and fries are not cooked properly. Burgers sometimes not warm.

I ordered something and even though it was listed as available, it wasn't available. So I paid extra for something and got nothing in return In addition, the food sits here a little longer

I'm just sitting here, I've eaten three burgers now, two of which were really poorly made, completely unexpected and unusual for McDonald's. Not hot, arrive already half disintegrated, my goodness, what's so hard about making a burger the way the franchisor intended? Edit: thought maybe it would help if you played the feedback straight back, response from the lady at the counter: why didn't you bring it back? Without words…

There's not much to say, a typical McDonalds.

🔶Eat as usual 🔶Waiting time longer than others 🔶Service not recommended. Sauces were forgotten and side dishes were mixed up or packed incorrectly. Taking the order was a disaster and should be practiced beforehand. It just doesn't make a serious impression anymore

Completely unfriendly incompetent staff, The shop is completely dirty and the waiting time for food is 50 minutes+.

Today we went to McDonald's in Diez. The food is still great as is the service. However, I have to say that there is a lack of cleanliness. The tables were not clean and there was rubbish such as plastic lids and straws on the ground. This would at least have to be eliminated by the employees.

7:30 p.m. Long waiting times at McDirve even though there's nothing going on in the store

Despite table service, you are called and have to pick up your food from the front. There was no bacon on the BIG Tasty Bacon. When asked, they said that the bacon was melting under the cheese. I've never heard anything so stupid. Burger wasn't remade. Bacon was simply placed on the Birger. It doesn't even meet certain standards that McDonald's sets. You can order and pay for things. Then the staff shouts throughout the store that you have to choose something else because it's sold out. Cleanliness leaves a lot to be desired. Interior partially damaged.

There is a big catastrophe here

6 tons of staff behind the counter and in the prep area, but everyone seems absent, stressed and takes quite a long time for a big Mac for a guest..... Unfortunately, this situation has hardly changed....and interestingly, the ice cream machine has always been broken for weeks or is being cleaned when we come...hmmmm

When it comes to takeaway food, something is always missing. The burgers don't have everything on top of each other and the salad is always in the pack next to the burger.

The dining experience at this McDonald's outlet was disappointing, even by typical fast food industry standards. The quality of the food was well below expectations and the repeated presence of hair in the food indicates poor hygiene standards. In addition, the service was characterized by unfriendly staff, which further negatively affected the overall experience.

One of the worst McDonald's branches there is. Ordered food is constantly forgotten and I can't even begin to talk about the friendliness of the people working there. It wasn't like that before, people liked being there, but now no thanks, never again!

Food cold. Wrong order received. Very long waiting times

Wrong order received despite repeated requests. Food cold

In diez beim MC Donalds dauert es zimmlich lange bis man das essen bekommt. Und es ist kalt.

Employees don't speak German, are unsympathetic and didn't let me drink water. I waited 10 minutes so I could pay Employee shouts the order number through the restaurant. Waiting time is too long

Well, something could be better, tables were dirty, the service doesn't understand German and you enter McDonald's ap Monopoly and can't redeem it because the app is crazy.

That was awesome today. I've rarely seen such a poorly organized McDonald's. I always got coffee there and experienced the chaos every time. A really bad picture for a system restaurant. I was just turned away by an employee because she couldn't or wasn't allowed to take the order. I stood in the Mc Drive for 20 minutes for free. The product is good but the sales and implementation of the concept here in Diez is a real shame and calls for improvement

Very good restaurant, the staff are friendly and it is clean

Better if the staff is nice and positive, you don't have to look angry when people come ordering food, everything else is very good.

I got a milkshake that is so thick that when I turn it upside down nothing spills out. My burger was cold and we ate there

McDonalds just, poorly organized staff

DIEZ… super dirty! The food is almost always lukewarm to cold! The staff isn't exactly friendly either! The orders are like a surprise bag because you don't get what you ordered! And the worst thing is YOU NEVER GET SOFT ICE CREAM!!! The machine is always broken 😮‍💨 Laughable!!!!! The staff is too lazy to clean the machine so they tell you that the machine is broken!!! After so many negative reviews, I seriously ask myself WHY DOESN'T SOMEONE TAKE CARE OF THE STORE, THE STAFF AND THE PROCEDURES? 😡😡😡

Unfortunately, redeeming the sanifair vouchers is a disaster: four pay in the toilet and four four people go out to eat, but only one voucher can be redeemed....

Nette atmosfâhre super service war toll gerne wieder alles in ordnung essen super frisch zubereitet freundliches lâchelndes personal sieht man nicht oft

Angenehmes klima das persenal war sehr nett die pommes waren sehr knackig hat mir gut gechmeckt alles top . würde ich gerne wieder besuchen.

Sometimes it can't be avoided and you end up here. Most of the time we go through the DriveIn. Thanks to the app and when there isn't much going on, you can get your food quickly depending on the time of day. But not everyone has understood that and you stand in line for ages at McDrive because every order takes forever. That's annoying then. Unfortunately, the fries and burgers are often only lukewarm, even if we only drive a minute around the corner to eat. You don't go back and complain about it, but fast food is lukewarm. Otherwise nothing was missing, at least recently. The people are friendly. As expected, the store is furnished in a typical franchise style.

Unfortunately, despite special requests, the Big Tasty was only lukewarm. Many tables were not wiped clean. And this despite the fact that the review with the trainees took place at the same time. Sufficient parking spaces available.

Макдональдс как Макдональдс, Но иногда бургеры холодные

Today we celebrated my son's birthday... everything was great, fast service, attention, help clearing the tables. The girl manager of today's shift is the best of all I have met here in 6 years...everything was very great. Thank you 1000 times.

Everything except the fries was cold and soggy and even the fries were only lukewarm. 15 minutes of waiting time was far too long, even for a Sunday evening. The worst McDonald's in a long time.

The new design and concept is great. It's a shame that you have to check every order. Particularly annoying in McDrive when you've already driven away.

Terrible 40 minute wait for a hamburger and a cola which then became a fanta because there was no cola and the ice cream machine “overheated”

Very nice staff. The employees do their best. The lady who almost always serves on the drive in the evening is particularly nice. The shift leader, who is there most evenings, is also one of the best.

We waited over 20 minutes for the food, after complaining it was then handed over to us cold. We also celebrated a children's birthday, the children simply went for our food. The service staff were totally overwhelmed and became totally rude after you asked when the food would arrive. It was super cold in the restaurant itself, but it was even warmer outside in winter. Absolutely not recommended!!!!

Very bad service! We waited about 50 minutes for the food and it was still ice cold! Nothing works in the store.

Unexpectedly slow and unfriendly service compared to other branches. Food was left on display for too long so that nuggets were no longer crispy.

Not recommended! One point is still too many for this store!!! With 3 hungry children we had to wait 30 minutes for food! A look behind the scenes said it all: if the employees did their work and stepped up when the customer situation required it, the food would be on the table faster! But with the work ethic on display......! And no one cared whether you complained or not! Just don't stress, the customer can wait! But what else would you expect from such people!

The cappuccino was inedible, tasted horrible and sour. The waitress takes several minutes to charge for a drink at the McDrive, everything seems to be happening in slow motion.

Surprisingly good quality for McDonalds. Everything hot, everything fresh and nothing oversalted.

Worst McDonald's I've ever been to... the drive-in wasn't occupied twice... employees are unfriendly and the food was only warmed up... not recommended

Food cold. Staff unfriendly. Not goodwill.

First the good Went quickly It's reasonably clean there But the waitress with her glued white fingernails is too stupid to properly pack a simple order. Food is cold after 2 minutes of driving, great 👍🏻

I've never experienced anything like today at the McDonald's in Diez. I wanted to order a Hamburger Royal TS for myself, but since I have a strong sesame allergy, I always ask if I can get a different bun top, and that has never been a problem, until today... Unfortunately, the employee at lunch today didn't know what sesame was and his colleague just barked at me (through the intercom). I told her that I had already received the sesame-free version several times, and she said in a snarky, arrogant tone that after all, she works here and she would know better than me... When I told her I was going to complain, she just laughed and wished me a lot of fun... This shows me that friendliness towards customers doesn't matter at all. The behavior is extremely rude, unprofessional and inflexible. As management, something like this should be punished. Service desert... That's too bad!

Worst MC in the larger area...... And definitely the slowest...

Built on Mc Drive for 1 hour. Only 3 cars in front of me. Crazy... Limburg is much faster. Every time the same sh.. here.

40 minutes of waiting to find out that the order was probably canceled automatically.

The employees don't sleep or make the food and it takes a relatively long time for the food to arrive.

We were thrilled. Food perfectly hot. One of the best McDonald's we have visited. Gladly again. Staff friendly.

Pretty dirty now. You're stuck to the floor and tables throughout the store. When you ask, you get a tired smile and a sheepish apology. The lady told me that it would be wiped straight away, but I am of the opinion that the shop needs a basic industrial cleaning and not a bucket of dirty water to pour over it (which is what the bucket that the lady had with her on her car for cleaning when she came out of the toilets). came into the restaurant...) Sorry, footprints everywhere in the greasy floor and leftover food and other dirt everywhere. On the floor, tables, chairs, benches. Disgust. Pure disgust. I have also informed the health department, because I consider this to be quite dangerous. Our visit was this morning at around 10am, we actually wanted to have breakfast there. Of course, the pictures only show a small part, but I could have taken photos of every corner. We left again.

It's a shame... after the renovation it was so neat and clean. But now it's the same as before. The floor is sticky, generally dirty floor and corners and the ketchup from the day before is crusty on the tables. Even at 9:00 a.m. it looks like this. No thanks!

Shortly before the end of the day we were fully taken care of. “Loyalty” still exists 👌🙌🫶

I always thought McDonalds fell under the category of “fast food” restaurant…. There was no sign of this anywhere. The employees were able to re-sole the soles of their shoes while running on Sunday evening, I have never experienced anything so slow. The queue in front of us was enormous, the one behind us topped everything... there were two guests eating. So there is an urgent need for action!!!! Especially since the food was still cold.

Very dirty (tables still wiped down, toilets not cleaned and smelly, half a milk shake still hanging on the window or a really nasty sneezer! Various mistakes were made when ordering (drinks forgotten, nuggets instead of plant-based, sauces wrong)

First everything is asked 100 times at McDrive, then you have something else in the bag. Even though we had to wait almost 20 minutes for our order, the food we ordered was lukewarm to cold when packed into the bag. I've never had such a bad meal at Mäcces. Apart from the unmotivated employee who constantly had to moan because of her hard work.

Even one star is too many. PAID content is constantly missing from the order. It sucks. Finally hire reasonably competent employees and not those who have no idea how to put an order together. I could understand it if it was busy, but we were the only ones at the drive in. What's going on? Then the receipt is missing and you can't even complain. Ridiculous to complain about my opinion! Just hire people who don't forget half of the order

I had no idea there were jalapenos on a cheese burger. let alone a chicken burger. Either hire people who understand German, can make a simple burger, or new sound systems.

Very nice and friendly staff (at least mostly) Food is always made fresh and tastes good 👍 Since it was remodeled it looks great!

REAL RESCUE WITH THE CHILDREN AFTER THE DAY IN LIMBURG!

Outdated building, when it rained heavily we got our feet washed "inside" the building. The rest is McDonald's usual.

Flies are everywhere and the air conditioners don't turn on no matter how hot the weather is.

Has nothing to do with "fast" food! Nothing is fast there! Serves one car/ one order. I sat 25 Minuten in Drive Thru, only 3 cars/ Orders. Terrible Service.

Way too long waiting time. I waited over 15 minutes for a single citizen.

I was at this McDonalds on Friday 10 p.m. June 28th, 2024 Rude employees Food took half an hour to be served the employee threw our food away because he said he said the number but he didn't and we had to wait another 20 minutes.

Often very crowded. There are not enough parking spaces. But so far always clean and friendly.

Order was carried out perfectly. Staff was friendly and quick. Gladly again 😊

Staff a bit overwhelmed at times, sometimes no table service or full tray trolleys... But always friendly.

So far I've only ordered take-away, but I've always been satisfied. Only the milkshakes and everything like that have been tasting like chemical mush lately and are therefore no longer edible.

A very clean branch with great service and really nice staff.

Terrible! The people are unfriendly, then more than half cannot articulate themselves properly, let alone produce sentences that are understandable in German. The ice cream machine doesn't work every three days, but something new is always being invented. People are extremely unhygienic, dirty bandages are still worn, etc. Often the order is wrong or half of it is missing because you have so many “extra options” plus the fact that many people don’t seem to be able to remember an order and how often people pick up the unpacking to see if it’s right. Disgusting!!!

Unfortunately, the cleanliness leaves a lot to be desired and coffee is not available in cups.

Very bad and slow, workers listless and unfriendly…

We ordered a double menu for €11.99 with 2X Hamburger Royal TS. We got 1X Big Mac and 1X Royal TS. The Big Mac was spoiled. The bun fell apart from dryness. The sauce tasted sour and spoiled. I feel bad.

The staff is very friendly and the premises are clean.

Nice personel But otherwise you know one McDonald's and you know them all

20 minutes for 2 milkshakes and 2 espressos because the machine is crazy - which no one can do anything about, but the handling of it and the communication about it - well, I would have imagined it differently

Sometimes, every visit is a new experience...

The older lady at the counter came to me like an admiral... I was condescended to look like a fool because I had two questions related to paying. 2 young people she knew were served in an extremely friendly and courteous manner (well, she actually seems to know how to do it 🫤🤔) The gentlemen behind me felt more like me, being treated condescendingly and unkindly to no end... It's really a shame how much this can ruin your morning... 💪🤬

Almost an hour!! Waited in line at the drive-thru to get the one bag that was completely torn and was still missing a burger. Preferably 0 points

I waited in the drive-in for about 45 minutes. Unfortunately, this is not acceptable.

Mehrfach falsches essen bekommen wo man was anderes bestellt hat und trotzdem was anderes bekommen auch wo wann sich beschwert hat

Recently, the employees have only been wearing private clothes, some of which are sweaters that are too big so that they protrude into the food. You are welcomed by an unmotivated employee. Tables are not wiped down and the floor is only partially swept. The food is no longer brought to the table and once it's ready you can look forward to cold burgers and non-carbonated drinks. All in all, it's just a shadow of a McDonald's

Usually well maintained, food often ready quickly.

Got the wrong order and there was paper under the cheese in the burger🤦🏻‍♀️

Waited half an hour for food with two children and the result was that the burgers were ice cold. The replacement burgers were also cold… was our last visit there…

Worst Mc's ever. Drive in always takes far too long, so you can avoid the whole thing by not driving into the waiting lane. The tables inside are not cleared away, the garbage trucks are all full and are not emptied. Waiting rooms are called, the two monitors are in power saving mode Unfortunately, we lack alternatives But McDonalds should urgently react and clean up here!

Unfortunately, it often happens that ice cream and/or shakes are “sold out”.

Way too expensive. Burgers too small. Untidy.