McDonald's in Ennepetal

Food was freshly prepared and was therefore warm. Waiting time for Sunday afternoon is also ok. What I have to complain about, however: 1. You order takeaway. The number then appears briefly on the monitor, but is then set to "ready for collection" a short time later. When you come to pick it up, the food isn't ready. This is probably done to maintain key figures. But for the customer it is simply customer-unfriendly. 2. Be sure to check every order at this McDonald's. Ordered 1 menu and 1 burger, so definitely not a large quantity, the additional burger was missing. Unfortunately, that often happens there. This time I didn't think to check and was understandably annoyed at home.

Clear recommendation from me that the food was freshly prepared and hot. Fast service and friendliness characterize this branch. Maybe I was just lucky with the shift present. The next visit will show that.

Waiting far too long, the ice cream I got today was already melting away, it was already running out like soup,,,,,

We spontaneously showed up at the restaurant with a children's birthday party. A very friendly employee patiently took every single order. The food was brought to our table very quickly and was hot and delicious. We had a pleasant stay with happy children. Thank you for that!

This branch can no longer serve WARM food at all. In addition, you ask for toys for the happy meal, which are still advertised everywhere in the store - but apparently there are none left, even though you could have simply taken a package from the window. Unfortunately the service has become really cheap

Very bad service. Very long wait at the drive in. And food looks like it was thrown away.

Very nice atmosphere. Great service and family atmosphere. The customer is contacted and appointments are arranged by telephone. You can even come for treatment on Saturdays.

Whenever you order something, it takes a really long time to get the food PLEASE WAIT PLEASE WAIT...............

Well, actually you can't blame the few people who work there, they can't help it because there's a lack of staff and they're working at full speed. We were there on Friday and it was packed. We ordered via the app. The fries would have helped 2 minutes longer in the deep fryer, otherwise we received everything as ordered. What really doesn't work is the lack of cleanliness. The floor was so dirty that I almost slipped and after we got a table, I was able to disinfect it first. That doesn't work!

We ordered takeaway today, when we arrived the nuggets and toys were missing.

Milkshake ordered but no milkshake machine. Employee says only ice cream

Try hard, but quickly seem overwhelmed.

It's clear again. As soon as we get home with our pre-ordered order, we don't check it for completeness and bang - of course something is missing again. Very annoying and unfortunate. Unfortunately this isn't the first time it's happened. Food ok, but as I said not complete.

Another branch to break the habit. Food was only lukewarm, very long waiting times, even though we ate in the restaurant. In addition, incorrect items were delivered and the complaint did not go as it should. Are all Golden M branches in the Ruhr area like this?

Dirty, slow and cold food describes it well.... I'm used to different things from MC. Ennepetal is an example of how it doesn't work. It's just a good thing that there are other branches that prove that it can be done differently and that MC can do it better!

Toilets really dirty and clogged...

Drive in takes forever. I don't know anything like that from other locations.

The machine has been cleaning ice cream for 1 year 🤡

I was with you today with my wife, We ordered at 3:13 p.m. Since I assumed that McDonald's was a fast food restaurant, I wanted to have a quick bite to eat. After 25 minutes, I honestly had finished my coffee. And canceled our order, only to find out that our order was probably ready the whole time. We were offered to pack it up to take away, saying the lady was new. Just a little idea: please let the staff help the customers. Because that's how you scare away customers.

So lange beim mc drive warten! Es ist der schlimmste mc Donalds den es gibt! Und die Mitarbeiter unfreundlich! Überarbeitet mal alles

Yesterday at 5 p.m. as the ONLY car at the MC Drive order counter: nothing happened for 10 minutes, then "please wait a moment", after another 10 minutes I ask "Hello, is anyone else there?", with luck after a total of 35 minutes then that Eat. And that when things simply “have to be done quickly”. This is actually ONLY the case every time in Ennepetal. This branch always seems to be poorly staffed and has extremely long waiting times. I'll avoid it in the future.

Unfortunately we had to wait 1/2 hour for 3 hamburgers. Drive-in service was quicker. Sorry, no more for now.

One out of three burgers was cold.

The slowest McDonald I know. There isn't at all

The employees in the McDrive of the McDonald in Ennepetal have repeatedly failed to put a product in my bags. There's a method to it... unfortunately I didn't notice it this time, despite a quick check. It's sad that you have to check at all... Avoid McDrive Ennepetal...!

Take way too long at the drive-thru

Very disorganized, a lot of waiting time and zero service there are better M

Unfortunately, it happened again and again that the order was incomplete. Despite the fact that it wasn't heavily filled, something was missing again. Very sad, especially when it was a small order of 2 Happy Meals and 2 MC Smart Menus. Employee at MC Drive was very friendly, I don't know if it was her fault or someone else's. I would love to know how often something is missing from orders...

You can do it every now and then.

Went there yesterday, it was just disgusting, it wasn't fresh anymore, neither of them had any real diarrhea again

McDrive takes sooooooooo long………

I usually just get ice cream or a coffee at McDonald's, but this visit was a disaster. The store was completely overcrowded, which led to extremely long waiting times. Even though it was busy, I still expect cleanliness - unfortunately the tables were dirty, the floor was sticky, and the trash can was overflowing. There was also an unpleasant smell in the air, which made the stay even more unpleasant. I will avoid this location in the future, even for a quick coffee or ice cream.

Very long wait even though it's not busy. Not recommended

Like any other McDonald's, wait, get half, complain, get the other half and leave! That was 6 years ago. Today with Lieferando you can wait even longer and even get nothing.

Since the McDonalds near Roller seems to be closed, I went here. Overwhelmed staff. Eat like you're used to. No highlights or negatives.

Kein Stern verdient.Bedienung lässt Tablett fallen,Cola spritzt auf meine weisse Hose und Bluse und es wurde gesagt das es ja nur Colaflecken sind.Hier komme ich garantiert nicht wieder hin.Absolute Frechheit.

Otherwise always very good, usually hardly anything is forgotten. However, do something about the shift that took place this Friday afternoon. 45 minutes of waiting time, unreasonable for fast food, a wrap was forgotten. When I asked, the two colleagues just looked at each other questioningly because no one wanted to admit who had forgotten the wrap. I didn't care who it was, just that I was I received the wrap that I had paid for and then some wrap from the display was taken and placed with my order, but it was exactly the wrong one. Even before I was allowed to pick up my order, about three people came back to the counter and forgot something and the team that was active at the time consisted of 6 people. I've seen smoother service from just half of active employees.

This has nothing to do with fast food anymore. As soon as the store is full, nothing works anymore. Waited over 25 minutes. Well at least it was still warm and people remained polite. The cleanliness also leaves something to be desired. But that is also due to the behavior of some guests. Mecces is just Mecces 😄

My husband and I ordered together, I got my food straight away and my husband got it after 30 minutes. When I asked where the food was, the answer was that it would take a while. 2 minutes later I went there and asked and was told they had forgotten it. That doesn't work at all

Waiting time is not possible at all. Once I ordered it, it took forever (15 minutes). At least the order was complete and the food was really warm. Then drove through the car counter to pick up something else because it was already too crowded inside. However, you wait significantly longer at the car counter (20 minutes), and the fries were completely cold. This really has nothing to do with fast food.

Unclean, very long waiting time, garbage trucks were full and customers then left their garbage on the tables

It's all very 😋 and fresh and the food was brought to your table, which I actually think is a great innovation at McDonalds. The only thing that bothered me is that it was extremely crowded but I think that's because the location just opened.

The worst branch I know. There are extremely long waiting times at the drive-in. When it's finally your turn and you drive up to the counter, you'll first be asked to wait a moment. When the order has been placed and you drive to the pick-up window, you are immediately asked to drive 2-3 meters forward so that the car is no longer in front of the window. There is a planned trickery going on. And they also vehemently insist on driving ahead. But then not too far. That's pure bullshit there in the drive. Oh and don't forget: If you order via the app, you'll always be asked if you've already paid. 😆 And to top it all off, you also get cold food. Better go to the next branch, the one in Ennepetal is absolutely NOT recommended! 😒👎🏻

Nice big parking. Very fast staff

The order was displayed on the monitor ready for pickup, then disappeared and after another seven minutes the order was actually ready. It's annoying when the company makes demands and then the franchisees are so harassed that the service suffers so much.

I placed my order on the screen and pressed cash. I received a number and now waited for the call on the screen. But it didn't come and all the customers who came after me had their turn to serve the food before me. Only when an employee noticed my displeasure did he ask me to go to the checkout. And there you have it, you have to pay first, the order won't be activated beforehand despite my number. How are you supposed to know that? The service used to be better

A disaster. No need to say more.

The food didn't taste good and was probably not very fresh...

Simply the food was rotten and then they deny it, no wonder it gives you diarrhea

After I ate something there for lunch on June 11th, I lay flat at home with diarrhea and fever for several days! Most likely I caught norovirus or salmonella there! The health department should keep an eye on it. Still lying weak at home with diarrhea and fever, body aches

So the food is of the usual McDonalds quality, but what is very annoying is that the burgers are put together quite carelessly. If there are already two tomato slices on the burger, then you might expect them to be placed next to each other and not just on top of each other. That's only an example. This is often the case with bacon and other ingredients.

Has nothing to do with fast food in the last few weeks. Extremely long waiting times. You can also get cold fries for a lot of money.

Definitely not FAST food. Probably understaffed.

First time we visited, we got the order incomplete but got the rest after mentioning it to the staff. It also took forever to just get a coffee from the McCafe. I guess it was just a very busy time. Yesterday we came a second time and it was much better!

Hi, everyone likes to go to Mecces. We know that when it comes to health you should only visit Mecces every now and then. But the kids have fun, and the taste is okay for fast food. As I said, if it's every now and then it's nice to go with the kids.

I'm not that happy, the service always forgets something when I order. You have to pay attention to it yourself

I wait half an hour for three hamburgers, only to end up with two hamburgers. The staff is slow, disinterested and unprofessional. French fries raw, Coca Cola without a straw. It's time to close.

Half of the order was wrong. Burgers were forgotten and requests were consistently ignored. Either it was because the cashier didn't speak German or was talking on the phone with an Airpod while ordering.

The only good thing here is the ice cubes from the drink

The food was just disgustingly cold and not fresh

Typically MCDONALD, fries under-fried, burger good. Service nice and flexible. Even if you don't understand the IT order, the order is still taken the old-fashioned way.

Wir wollten dort zum Essen. Aber Sowas von schlecht, Cappuccino und Café schlecht serviert, auf eine Pappe obwohl wir dort zum Essen geklickt haben, das Donut nicht mal auf ein Teller. Hygiene sehr schlecht. Weil die bedienung nicht die Hände waschen. Siehe foto

Biggest snot, I ordered a chicken burger and it looked like the photo below

Unfortunately, burgers are often forgotten

Unfortunately, once again no sauce on the Mac Rib. A burger was missing, no mayo, no napkins. For our family the worst branch in the Ennepe Ruhr district. What a shame!

Outrageous, long waiting times, employees don't speak German and so on. I'm just writing a review today after I got takeaway food again for the family and for the FOURTH time in a row, burgers and fries were missing. EVERY time something else is missing, when you ask the employees about it they mumble to themselves that they never do anything wrong and the customer service goes from 3 stars to 0. The missing items are never given back to you! Disgraceful and fraudulent.

Sorry but let's be honest. Is it a ploy to optimize profits by missing something from almost EVERY order? Sometimes no mayo or another sauce, it happens ok. But completely forgetting burgers or only packing fries once in two menus... I can only explain something like that because you are completely incapable of reading what was ordered from the screen or that it's a ploy to earn more by cashing in and not packing the goods . Unfortunately, this is not an isolated case and nothing has changed even after complaints to management. Maybe you should take a further route if it's going to be McDonald's and avoid the store in Ennepetal in the hope that it's better in another one......

Unfriendly staff and no matter how small my order is, something is always forgotten. If you want to say that, you will be looked at like dirt.

Outrageously disappointing... Waited half an hour and got cold burgers. We gave the burgers back and got a listlessly made burger with everything on the side outside (sauce, cheese) just slapped there... then gave it back and got a stupid facial expression from the employee 😠 (The cashier was nice, only the slightly broad-built one does her job very heartlessly...). Here in Ennepetal I will no longer eat at McDonald's. Waiting time over half an hour even though there were only 2 customers.

Waited almost 20 minutes for the food and the order machine deleted the order three times or didn't accept it, had to order at the checkout.

Food was good. Could just be a bit clean

McDonalds is always a highlight for the children.

Unfortunately the ice cream machine repeatedly broke down and some dishes were not available.

Long waiting time...sometimes over 20 to 30 minutes in the drive in. Poor quality d. Burger...McCrispy with dry and burnt meat. Even if the store is not full, the staff is completely overwhelmed. Hands off !! Worst McDonald's branch I've ever visited.

Always look in the bag. For larger orders, you might forget to pack a fries or, in the worst case scenario, a burger. Otherwise, just mekkes 😅

Totally rude employees, you feel like you're a big burden when ordering. Make a face as if you have insulted them with your order. Never again

Wie McDonald’s eben ist … „LL“ leider lecker

Die Frau an der Kasse war sehr unfreundlich. Und die Mitarbeiter sind nicht intellektuell.

Για μια παρέα είχαμε 4 μενού με chicken burger. Αηδία. Αντί για κέτσαπ έβαλαν σε όλα σως τσίλι. Τα μαρούλια πεταμένα και μπερδεμένα με το χαρτί που τυλίχτηκε. Καμία σχέση με αυτό που είδαμε στο μενού και παραγγείλαμε. Φτωχό σε υλικά, δύο σάλτσες και το chicken. Mini burger πρέπει να το ονομάσετε. Τα αναψυκτικά έγιναν νερό από τόσα παγάκια. 5,99 € για 6 Nuggets. Απογοήτευση!!!

DAS sollte uns NIEMALS WIEDER PASSIEREN !!! Unfreundlicher, schlecht gelaunter, überforderter Mitarbeiter am Desk (vermutlich der Chef) und dann noch durch eigenen Fehler am Terminal ein falsches Gericht ausgewählt (McPlant Nuggets anstatt normale 20er).

Grottenschlecht. Unfreundlich und es fehlt jedes Mal etwas in der Bestellung. Langsameren McDonalds gibt es woanders auch nicht. Update : Cola und Fanta ohne Kohlensäure. Vorher wird natürlich nichts gesagt. Erst nach dem Hinweis wird einem ein Wasser angeboten. Mayo fehlte auch wieder. Die bekommen die einfachsten Dinge da nicht hin.

the staff were very rude, didnt even say hello when i came up to pay, they made a small meal in 20 minutes when there were barely any people there, never going back here again.

Sehr lange Wartezeit. Essen war mehr als kalt

10 Minuten anstehen im MC Drive um eine(!) Bestellung aufzunehmen... bei drei Autos vor uns eine halbe Stunde... hat rein gar nichts mehr mit fast food zu tun. Da bin ich beim Chinesen im Marktkauf sogar mit Parkplatz suchen und rein laufen schneller. Furchtbare Filiale!

Die Cola war schrecklich, es war Wasser. Das Personal ist aggressiv und nicht freundlich

Was diese McDonald‘s-Filiale dem Kunden zumutet, ist m.E. eine absolute Frechheit. Das beginnt mit den ewig langen Wartezeiten an der Bestellung des McDrive, da nur immer ein Auto vorgelassen wird und erst, wenn dieses den McDrive verlassen hat, wird die nächste Bestellung aufgenommen. Darf man dann mal zum Bezahlen, wird man direkt danach aus dem Sichtfeld der Kameras geschickt, anscheinend damit das System erkennt, dass die Bestellung abgeschlossen wurde, die dann aber noch lange nicht fertig ist. Irgendwann wird die Bestellung dann mal zum Auto gebracht, was auch gut und gerne mal 10 - 15 Minuten dauern kann. Das Getränk fehlte in meinem Fall direkt komplett, sodass ich reklamieren musste. In die Tüte werden die Burger senkrecht hineingelegt, da muss man niemandem erzählen, wie die dann aussehen, wenn alles verrutscht ist. Der McCrispy war unfassbar trocken, das Hähnchen schmeckte wie stundenlang warmgehalten und das Brötchen lag zerfetzt in der Verpackung. Großes Kino! Der Big Tasty genauso trocken, aber wenigstens heile. Das bei Lieferung ans Autofenster schon alles kalt war bedarf eigentlich keiner weiteren Erklärung. In meinen Augen gibt es nur eine Lösung, wenn man diesen McDonald‘s sieht: Weiterfahren!

Wir haben uns Essen zum Mitnehmen geholt. Zubereitung hat etwas gedauert, gut war voll! Aber es wurde ein Getränk vergessen und alle, wirklich alle Saucen!! Aufgrund des überfüllten Ladens sind wir raus und haben dort die Bestellung kontrolliert. Jaaa... unser Fehler, aber man hat uns keinen Ersatz gegeben, als wir das reklamiert haben. Bei knapp 50€ an Summe für das Essen ziemlich unverschämt. Mal ganz zu schweigen von der Unfreundlichkeit. War das letzte Mal. Da verzichte ich auf die Burger.

Danke für den tolles Service. Obwohl es eine falsche Bestellung gab (Gemüse Nuggets statt den normalen) wurde es ohne extra Kosten umgetauscht. Alle waren sehr freundlich & alles war sehr sauber, was in anderen Filialen leider nicht immer der Fall ist. Gerne jederzeit wieder 🙂

Katastrofalna usluga , djelatnici totalno konfuzni, zaboravili narudžbu, a ponašaju se kao da smo mi njima trebali nešto dati.obići u velikom luku

Sehr nette Bedienung... Leider wird es immer teurer!

Eine Offenbarung. Ne quatsch. War ganz ok. Etwas arg trocken der Royal Käse. Der könnte wirklich mehr Soße vertragen.

MC Drive dauert ewig, selbst wenn nicht viel zu tun ist. Die Burger waren zusammen geklatscht und teilweise nicht richtig zubereitet, trocken und gefühlt vom Tag davor. Service ist unfreundlich!

Einige Mitarbeiter sind sehr unfreundlich.

Viel zu lange auf das Essen gewartet. Kaum ein Burger war fertig.Service sollte sich nicht service nennen dürfen weil sehr unfreundlich und wortkarg.

Sehr unfreundliche und inkompetente Bedienung, da lohnen sich die 5 Minuten mehr weg nach Schwelm auf jeden Fall!!

Und bitte auch Kfz Schlüter in Lennep Bewerten. Danke

Müsste man eig. der Zentrale melden. Totales Chaos. Personal überfordert, unfreundlich und zu wenig. Haben 45 Minuten auf das Essen gewartet, es gab keine Organisation. Um die Statistik gut zu halten wird sofort auf abholbereit geklickt, dadurch weiß das Personal selbst nicht mehr welche Bestellungen vorliegen. Komplett ohne System wird das Essen zubereitet. Essen kam trotzdem bei allen 8(!) Personen kalt an, es wurden Saucen verwechselt, teils sollten Nuggets nachgeliefert werden, aber auch da muss man nachhaken und das Personal bewegt sich kein Stück. Dazu Burger lieblos zusammen geklatscht, Nuggets trieften in Fett. Wenn ich McDonald's wäre würde ich diese Franchise Filiale sofort dicht machen. Es entspricht nicht dem Anspruch von McDonald's. Schlechtestes Fast Food Erlebnis was wir je hatten. Fahrt lieber ein paar Kilometer weiter. Dankt mir später.

Noch nie so einen schlechten Mc Donalds gesehen. Essen kommt nach 30mins und ist eiskalt, die Hälfte fehlt. Dazu sind die Mitarbeiter extremst unfreundlich. Der Laden ist außerdem super schmutzig. Traurig das so etwas möglich ist…

Der shake war okay die cheeseburger leider kalt. Noch viel schlimmer finde ich den klitzekleinen Parkplatz.

Es war gut. Wir hatten einen Kaffee getrunken. Er ist immer lecker dort. Es war gut besucht, aber die Bestellung ging schnell