McDonald's in Weilerswist

If you have time: after 20 minutes of waiting, I kindly reminded you that you had forgotten me. ... and that's how it was. After 25 minutes the food was put on the table without comment. Great performance. The two stars are because the order was complete, unlike the last times in the drive.

“Orders ready for collection” are called verbally after about 10 minutes so that the times are correct. Things are always missing from the order. Sometimes it's burgers, sometimes drinks. This time it was the sauces. This is less a rarity and more the rule. The Plantbase nuggets are also sometimes the chicken version... super cool. There is no need to speak to the staff about the strange behavior of the “orders ready for collection”. Sometimes it is said that you made a mistake, sometimes that there is an “individual procedure here” in the branch. But people are often simply ignored or fobbed off with stupid answers. The staff at the front are generally extremely disrespectful and unfriendly. Despite the significant detour, we now prefer to drive to Brühl in the Mcs. Not everything is great there either, but at least the staff at the counter are friendlier. You have to know.

I always just get my cappuccino there in the morning. I go into McDonald's and don't go through McDrive. Until a few weeks ago, coffee products were always prepared using the large McCafe portafilter. The fully automatic machine at the McDrive counter has recently been used for this purpose. The cappuccino tastes the same. The portafilter machine appears to be permanently switched off. If you have such a device, you should use it.

Unfortunately we had to wait a long time for our food, the McDonalds was dirty, the tables weren't wiped down, the trash was piling up, the floor was full of packaging and we had been forgotten, there was nothing to make up for it. That was the last time anyone saw me there.

Were there again on January 22nd, 2025, again extremely quick service at the drive in, everything complete and hot, always happy!! Euskirchen can get one or more slices from this McDonald's. Burgers should be like this, tasty, hot, and neatly put together. And the order was also complete. They haven't been able to do that in Euskirchen since the renovation. Euskirchen McDonald's stand for lukewarm, carelessly slapped together burgers at best and at least one of every 4 orders is incomplete. We now always visit McDonald's Weilerswist when we feel like having a burger, keep it up!!!

Fast, friendly service, reasonably cozy atmosphere.

Unfortunately I had food poisoning after the chicken box.

Waited 15 minutes at McDrive for 2 burgers.

Very unfriendly staff. In the drive-thru they don't really let you finish, so some items in your order aren't complete. If the lovely employees don't enjoy their work, then they should please look for a job that has nothing to do with people.

Friendly staff E-charging stations in the parking lot

Such child-friendly employees. Our children were very happy about the balloons. But the drinks were forgotten. Since they were taken and not checked immediately, they have now been paid for but never received.

Recession corrected. It took a while, but they apologized. The service has also gotten better. The contact with the branch manager was very friendly.

I ordered a vanilla milkshake and got a chocolate milkshake then ordered again and then I got another chocolate milkshake.

Not far from the highway and gas station next to it is convenient. Fries are crispy, the toilet is clean and the staff is friendly despite the crowds.

It's pretty good there, but unfortunately something from the order has often been forgotten Update 08/23/22 - 6 pieces of chicken nuggets look a bit strange..😂but take it with humor..😊 (pictures included) Update 10/21/22 - ordered food and drink for the company.. For about €60.. Had to wait a long time and in the end something was still missing from the order.. Update 01/26/23 - star deduction Update 12/23/24 - a chicken burger was forgotten. It's a shame that you always have to look in the bags and can't trust that everything from the order is there.

Slowest McDonald's ever!!!! Waiting for more than 30 minutes with tables service.

Very slow service, waiting longer than 20 minutes for standard menu. And cold fries.

Good McDonald's. But the staff made fun of us because we are foreigners and don't speak German so we didn't understand everything. They weren't really friendly even though I didn't want to bother anyone.

Onedrive waited until the lady sat back out the window and finished her private conversation with the lady in the car in front of me. Then the nose was picked again briefly - sorry guys, that's not possible. That was the first and last visit to the McDonald's Weilerswist

Mc Café will not be served with the statement that they do not use this. Instead, coffee from the fully automatic machine should come in disposable cups. Huge advertising, including from outside, but no implementation.

The staff didn't want to serve us at McCafe, even though there were enough staff there, instead we were told that we had to buy the regular coffee from McDonald's, but it wasn't made with the portafilter machine and didn't taste good.

No Ice Coffee Shake Choc, despite the menu and McCafe

Waited over 20 minutes for my order. And then got the wrong one. They want to get away from fast food. They did it. It has nothing to do with almost.

Our orders were given incorrectly, but the staff couldn't speak German to correct them. Or they weren't interested. In the end it doesn't matter. And unfortunately this is not the first time

Very busy McDo with good charging infrastructure.

Very clean and large toilets! Just eat McDonald's. Service very nice.

People regularly forget to pack something. Unfortunately with almost every McDrive order.

One of the worst McDonalds I have ever been to. The hygiene is catastrophic

Good location on the highway. But that was it. Food itself was okay. Employees unfriendly. Toilets very dirty.

Unfortunately it's quite slow, but that's mostly because it's too full. Food was sometimes cheaper and better

Great branch, nice staff, order completed right away (I was so impressed, finally a branch did it right away), the place looked clean so far, not a long wait. Here I like to take a short exit from the motorway, there is a parking space. Thanks. :)

Eating, as well as most of the time, just takes a long time.

The McDrive is the worst in Germany. Here you can easily wait 20 minutes in a “queue” of 5 vehicles, which is absolutely unacceptable. In addition, the store often lacks enough employees to clean up and collect trays that have been left out. It often doesn't look very inviting when there's rubbish lying around everywhere. Too bad and weak! As I write this, I've been standing in the drive for a whopping 25 minutes. Thanks !

Good burgers. Good service from a Portuguese man who was in the room. We stopped passing by....

Food quality is good. Clean. Otherwise McDonald's standard, that's why we value this chain.

Everything is okay, as with most McDonald's.

The service was really disappointing, because there were very few people at the drive-through and the sales assistant was very rude. I had only asked for a bag to take a Happy MEAL to the hospital for a child

I would like to give an extremely positive review for the McDonald's in Weilerswist. After the quality in many branches has fluctuated greatly in recent years, I can now say that the McDonald's in Weilerswist really stands out. The days of bad reviews are long gone, because now I'm so satisfied that I unfortunately eat there more often than is good for my figure - but it's just so delicious! The food is always fresh and always perfectly hot. Whether I order a burger, fries or a drink, everything is of first class quality. I pay a lot of attention to this, especially with cola drinks, which no longer come with a straw. I insist on my straw - and even though it's no longer part of it, I always get a straw that is usually intended for the milkshakes. This is a really nice gesture and shows how attentive the staff are here. The service overall is excellent! The staff is not only extremely friendly, but also remarkably well-coordinated. You see a lot of employees who have been there for a long time - that definitely speaks for a good working atmosphere and an exemplary employer. Yes, prices at McDonald's have risen in recent years, but that's exactly why I expect correspondingly good service. And that's exactly what the McDonald's in Weilerswist offers. The high expectations that one can have given the current prices are fully met here. No matter whether it's about the quality of the food, the speed of the service or the friendliness of the team - everything is absolutely top! Finally, I would also like to emphasize that the low staff turnover is another plus point. As someone who has experience in the commercial sector and human resources, I know how important a stable team is. The fact that many employees have been here for a long time shows that not only the customers but also the staff are satisfied with McDonald's Weilerswist. All in all, I can only say: keep it up, dear McDonald's Weilerswist team! You're doing great work and it definitely deserves recognition.

First of all, I only drank a cappuccino. What was much more important was the civil courage shown by the shift leader. An older gentleman with a child in his hand places his order at the checkout with a visibly polite German-speaking Indian or Pakistani (probably). The gentleman constantly starts to serve, he wouldn't understand her, why she couldn't speak German, she should speak clearly. The management kindly takes their employee aside and counters what the gentleman wants, repeating what he wants. She says everything recorded by her employee. Let him sit down. I apologized to the employee and said not all Germans are like that. To make others ashamed. Staff team top. Unfortunately the gentleman was not thrown out.

We've been there a few times. Actually nice and big, with lots of space inside. Not so many outside and the cleanliness of the tables is often forgotten. Otherwise a typical McD. Staff always trying hard to get everything done quickly. Almost always nice too. You won't just find one or two grouches at McD.

Actually cool, but the girls' toilet is broken and the doors are stuck

The employees probably like to bite into your burgers before passing them on to you. Ordered a Big Mac and just took one bite of the burger. More than incompetent and disgusting there.

Absolute catastrophe....why do I pre-order in the app, pay via PayPal....and nothing is done, off to the waiting line. What is wrong with you?

A fast food chain that people usually know. Food was delicious

Today we had another cappuccino after a long time. We were actually looking forward to it but were horrified by what we saw in the store. The restaurant is so dirty that you almost stick to the floor. I don't even want to talk about the tables. And now for our cappuccino, which was served to us lukewarm with hidden spoons. Our conclusion. Apparently the restaurant manager is blind or his management tasks need to be retrained. We will avoid this store in the future.

Very dirty, hardly a table without leftover food. Clearance trucks all overcrowded.

Worst McDonald's I've ever encountered. Waiting time over 40 minutes. Staff incompetent and unfriendly.

I am very surprised at the friendliness of a shift manager with blonde hair. Keep eating like that, it was very tasty. The management also paid great attention to cleanliness

Very bad service, half forgotten.

The food was typically McDonald's acceptable, the service was subpar and the ambience was sickening without the outside area I will definitely not be visiting this place again

Absolute zero customer contact. Had to wait 20 minutes for 2 McFlurry’s.

Probably too short of staff, what staff there was was not friendly.

It took a long time before we got our food (it wasn't busy), the food was lukewarm and the toilets hadn't been cleaned in a long time.

No guests inside, 2 cars in MC Drive and they still can't make 2 chocolate shakes with chocolate sauce as ordered. The sauce is still accounted for but forgotten in the shake. It's not about the few cents but a small order in its entirety is not possible. Unbelievable!!!

8:30 p.m. arrival. The machine doesn't work. We're lining up. The trays were piled up on the counter and there were probably 15 people standing in line to order. Nobody takes orders, the employees run through the aisles, completely overwhelmed. 9:00 p.m. and still no one has taken our order. 9:06 p.m.: FINALLY, an extremely annoyed employee takes our order without even saying hello. He looks at us angrily and then runs back into a back room. I'm curious when or if we'll even receive the food, it's now 9:45 p.m. and we're still sitting here like idiots. Really awesome!

If I could, I would give it minus stars! I have never been treated as ignored and unfriendly as I was in this branch! We had ordered to pay with cash and after 30 minutes of standing in line at the checkout and constantly being ignored, 2 employees came up to us and wanted to tell us that there was a lot going on and that we should wait. Problem without our payment no food. After waiting for 30 minutes and considering the type of treatment, we decided not to eat here and to avoid this branch in the future! Service is different!

McDonald’s just. Well-known range. As always, good coffee.

The McDonald's is not far from the A61 and is ideal for a short stop. Well, the stop wasn't short. The employees are very nice but completely overwhelmed. The order was placed and we waited over 20 minutes. It's a bit too long for a fast food restaurant.

In my life I just saw this first time at Macdonald you have wait for your cafe more than one hour 😂

Stood there in McDrive today for an unbelievable 45 minutes, only to get the wrong food. 6 cars in front of me, the first car just didn't do anything for 15 minutes. Madness, unbelievable, no words

Full and loud. Parking is also limited, if you want to keep your car in one piece you should park outside!

I would like to express my high praise. Above all, my thanks go to the branch manager who found my wallet and is now sending it back to me. Thank you very much 💐 Otherwise the food there was very good. Hot and delicious. 👌🏻

Waiting time more than 45 minutes

Bad service, bad service. Food tastes disgusting as it is served

What a... Tent Waiting 18 minutes for 1 coffee and 1 croissant and still no product. Almost no customers in the store, not busy at the drive-in. Disaster

Ordered vegetable nuggets, but then received real nuggets. That's really not possible!!!

Totally overcrowded due to the proximity to the motorway with far too few parking spaces

Dirty and messy. From the tables to the toilets, everything here was disgusting.

Nobody cleans the tables, they are all dirty.

An hour and a half waiting time for food.... It is NOT fast food. Furthermore, we are greeted by rude staff when we ask when we can expect our food... One star is not even deserved!!!

So far everything is clean and in order

If you have to wait more than an hour for our food, you ask at the counter and they tell us not to complain... Then the order is incorrect... everyone at the counter complains that it takes a long time and is incorrect... Staff completely in ignore mode.. in short, don't eat here!

Stop saving on staff and invest a little more. One half doesn't speak German and doesn't understand you and the other half is just lazy and stupid at the same time... Either you wait 30 minutes for your food or you forget half of it Loading scrap now

We waited for our food for 1.5 hours. You take McD precisely because it has to be fast. When I turn to them after 45 minutes and ask when I can expect to get my food, I get a sour answer that I can just wait.... When we finally get the food, almost half is missing and they get angry when you comes to ask for what you have paid for and waited ages for.

Bad Mac ever. Had to wait a long time for the food, eventually had to inquire and then they forgot. Then half the order was wrong. Then also angry faces because you are going to ask for the rest of your food. Toilet no toilet paper, bad atmosphere, everyone complained. Food cold because it was always wrong and you had to walk back.

Nobody can speak German anymore, MC Flurry is only half full and without any ingredients. You notice and complain about it immediately and upon repeated follow-up you realize that 170 grams more doesn't have to be in broken English. Monopoly stickers weren't included either...

It was very busy, had to wait a long time for food. In addition, we received the wrong item and the trash can was overflowing and the toilet was dirty.

Takes too long, food not as it should be plus stuff gone! And not clean

Food doesn't look like it's advertised like at any McDonald's, the tables are disgusting with food leftovers and grease on them. Generally very rotten

Very slow, tables dirty, toilet ok. There was nothing going on but the order took over 15 minutes. Too few staff were deployed

I've been standing at the drive for 15 minutes without any operation. Underground service

It took forever for the food to be ready

My donut was dead dry!! But whatever prices hayat

The worst MCDONALD'S we've ever been to. The women's toilet is very dirty and we haven't even received the order yet. When asked, the only German-speaking employee explained that orders would be deleted if there was too much going on. Then the order was processed but still not brought to the table correctly and incompletely. The toys were missing from the Happy Meal because everything was bought empty. Ice in the drinks even though we ordered without, chicken nuggets were missing... Simply without words.

After waiting for more than half an hour, I still received the wrong order. Still, we wanted to end with an ice cream, but 90% of the choices were sold out. SO VERY BAD!

I stood at the counter for 7 minutes until I was given a look and was able to order, another 7 minutes until the 4 small burgers were ready, fries from the menu were forgotten, but I got 2 sauces instead. Actually, the colleagues only have to put the things on the list in the bag, but even that seems to be too much. 2 of the 4 burgers were already cold. By the way, it was the fifth out of five times at McDonald's that my order was incomplete. System behind it?

Paid quickly and got the food quickly

Not service-oriented and the cleanliness leaves a lot to be desired.

Black hair in the fries disgusting

It wasn't the best McDonald's I've seen, but it wasn't the worst either. I ordered a classic double Big Mac, like pretty much every customer. Minus point: The meat was way too cooked, I had the feeling that it was a bit older. And the bun was also a little drier than usual. Plus point: The sauce and vegetables were actually pretty fresh and very tasty too. I come by occasionally to have my McFlurry and would like the quality of the food to be raised a bit. Because the current standard of your food does not correspond to the standard of McDonald's. The staff didn't seem to be unfriendly or overly friendly, but I can't blame them for the monotonous work being quite draining. I think that the manager or employer should be a little more responsible for the well-being of their employees. You can tell that the employees are not treated properly and don't really enjoy their work. I worked at McDonald's many years ago and had a really cool shift manager. He always held regular meetings with us to discuss our wishes and we exchanged information about our concerns.

The fries were ok. You are ignored by the staff. The toilets were broken everywhere. Doors were broken open, door handles were lying on the floor, hand dryers were broken and there was no trash can for the towel paper that was placed on top. The music was so loud that you could hardly hear each other.

On the website and on the door of the branch it says that it opens at 7:00 a.m. Even after 20 minutes we were not allowed in. That was a bit annoying. A few tears were shed...

The food is typical McDonald's, but so far it has always been hot and fresh. A very nice new employee on the drive. Very very friendly.

McDrive absolute disaster. No matter what you order, there is always something missing. Failure to the power of 10!

It was very clean and the food was as usual.

McDonald's was of the usual quality. The restaurant itself is very clean. The outside area was also clean and well maintained. The men's room was really underground. The women's restroom was very clean.

Schließen um halb 1, obwohl sie bis 1 laut Internet geöffnet haben. Das kann doch nicht deren Ernst sein!?????????????

Beim Besuch Kaffeeautomat defekt! Essen würde ich bei McDonald’s nichts. Kaffee hätte ich aber gerne gehabt.

Ich war mit meinen Kindern dort und bin generell kein Motztyp....Die Tische völlig versifft und als Gast nach der Bitte mal kurz über einen der Tische drüber zu wischen einen feuchten Lappen in die Hand gedrückt zu bekommen...etwas daneben von der jungen MC Donald Lady

Sehr nettes personal, zuverlässig und gutes Essen