McDonald's in Mülheim an der Ruhr

Friendly staff, promptly taking care of missing products. Unfortunately, you have to pay close attention to whether the ordered items are complete.

I placed my order at the terminal, including table service. While customers who had arrived after me received their food, I had to wait over 20 minutes. Terrible service. Never again.

Yes, it's a very good McDonald's, friendly and clean and the atmosphere outside means you could even meet a business friend. The lounge outside is great!

Great! Very modern and child-friendly. The staff was also very friendly.

I bought three hamburgers and two cheeseburgers today. The burgers had three tiny pieces of onion, and the pickle was placed on the edge. There was barely any ketchup. The burger buns were flattened. Very unappetizing. I'll never visit this place again.

Unfortunately, the branch is often unhygienic and not always clean, which somewhat spoils the experience. Apart from that, almost everything is perfect: The staff is friendly, the service is fast, and the food tastes good as usual. A convenient location and parking round out the package.

10 free tables but all of them incredibly dirty, food scraps everywhere, everything smeared with sauces, simply disgusting and unhygienic.

Even though Mc Café was absolutely dead, I wasn't allowed to order there (even though they have a menu and a cash register!). There was such an incompetent woman at the cash register who couldn't even find the buttons she was looking for. She then waited for a Turkish employee, with whom she then spoke in Turkish. When I placed my order (2 different McFlurrys), the other employee misunderstood me and then started giving me a hard time! Then I had to wait 10 minutes for my order!! I've never experienced such an incompetent team!

Doesn't even deserve one star! We'll never visit this shop again. My husband and I ate there on Thursday. By Friday we were feeling really bad (stomach/intestinal problems) and it's been going on ever since. I'd say it was food poisoning! After reading the other reviews, I'm not surprised. I should have read them first. I'm just surprised this shop is still open!

★★★★★ 🍔🍟 Fast, delicious, reliable – that's exactly what fast food should be! 🥤✨ This McDonald's delivers exactly what you expect – and sometimes even a little more. Orders are taken promptly, the food is freshly prepared, and tastes just as it should. A particularly positive aspect: The fries are almost always hot and crispy, and the burgers are properly topped. The branch is clean and well-organized. Even during peak hours, operations are structured, so you don't have to wait forever. The staff is friendly, helpful, and ensures that everything runs smoothly. The digital ordering kiosks make the process even easier – especially useful for special requests. There is seating both inside and outside, and both are well-maintained. There is ample parking, making a visit pleasantly hassle-free. In conclusion: A McDonald's that reliably offers good quality and fast service. Perfect for a quick stop or when you're really hungry and time is short. 🍔🍟

Good fast food joint. Service is good. Cleanliness is okay.

"I ordered nine Chicken McNuggets, but only got six—and I'd already eaten two of them by the time I realized the mistake. Math seems to be a little different at McDonald's. Also, unfortunately, the employee was rude and refused to give me the missing pieces."

I just picked up a Happy Meal for my kids. When I got home, my daughter noticed a dead beetle in her fries. Absolutely disgusting.

The restrooms were dirty, the food was delicious, and the staff was friendly. And the decor was very nice.

I recently visited this McDonald’s location and had a very disappointing experience. The restaurant was visibly dirty, with trash on the floor and tables that hadn’t been cleaned. There was also a strong, unpleasant odor throughout the dining area, which made it uncomfortable to stay. What was most concerning was witnessing a customer openly spit on a table, and no staff member seemed to notice or intervene. This raises serious concerns about the cleanliness standards and general oversight at this location. McDonald’s is usually known for consistency and basic cleanliness, but this visit was far below expectations. I hope management takes steps to address these issues and improve the environment for future guests.

I can't say why this McDonald's tastes better than other branches, but it just tastes better. I can't explain it.

I was at McDonald's on Mannesmannallee (Mülheim Metro) today and was unfortunately very disappointed. The cleanliness leaves a lot to be desired. The restrooms were extremely dirty – it was truly unpleasant. The dining area wasn't any better: I had to change seats three times because the tables were consistently dirty. Some even had someone else's used towels on them, and the seats were so dirty that I didn't want to sit there. Overall, a very unappetizing impression. More attention to hygiene is urgently needed here.

The restrooms were in a completely unhygienic condition—truly unacceptable. The seating area was also anything but inviting: worn chairs, dirty benches, and a generally unkempt appearance. Even the tables and chairs looked sticky and were obviously not cleaned regularly. The staff were unfriendly and seemed stressed, which unfortunately was also reflected in their interactions with guests. Overall, not a pleasant visit—I definitely wouldn't recommend it.

The best McD in North Rhine-Westphalia is in Mülheim. It's the only McD restaurant where you can get really hot food. The restaurant is good and very well air-conditioned. It's not overcrowded. Compared to other McDs, it's very clean and wheelchair accessible. There are no steps to enter and there's an accessible restroom. The employees may not all be super friendly, and some don't understand you very well, but the majority are nice. Especially the tall man with the tattoos! We like to go there when we want to go to McD, precisely because of the advantages and the atmosphere. Plus, really hot fries are pretty much the best thing—and you can get them there.

Quite busy! Even more so at the end/beginning of the month... They gave me money again 😜 but overall, not bad. Service is friendly. Lots of mistakes. Ordering doesn't happen either. So, top notch.

Basketball is great there, the food is so-so, but playing basketball 🏀 is top notch

Well, it's McDonald's. What can I write about that? Laugh

Everything was great, except the restrooms were a disaster. It smelled bad, the floor was sticky, and there were scraps of paper lying around... But other than that, a good store.

The service is good. The food is OK (fast food, you might say), and the atmosphere isn't bad, but the tables and seats are always dirty and smeared, which brings it all down. It's even worse in Saarn, where there are even leftover food lying around everywhere.

Was quite tasty but unfortunately my mcsundae mountain, which I was looking forward to all day

Open 24/7, even on all holidays, but closed tonight? Apparently not very reliable due to cleaning.

Very disappointed with McDonald’s today. I was truly shocked by the working conditions. It felt like over 50°C inside, especially in the kitchen area. One of the employees who was serving me looked like he was about to pass out from the heat. Every time he went into the cooking area, he came back soaked in sweat. This is 2025 — no one should have to work in these kinds of extreme conditions. It’s not just uncomfortable, it’s dangerous. I feel terrible for the staff, and honestly, it ruined the whole experience for me. McDonald’s needs to take responsibility and provide safe, humane working conditions for its employees. This is unacceptable.

Really friendly and quick, actually. There's not much to say about the food and atmosphere.

Product forgotten again! This time, the highlight: 9-piece nuggets but forgot the two sauces inside. Was that intentional in the drive-thru? Never again!

Very neat, clean and good McDonald's

Well, what can I say... Thanks for the bone-dry nuggets. The staff at night is just awful... ever since the nice man with the bald head left, something's always missing from my order. This time it was the sauces, last time it was the fries. A disaster.

Has nothing to do with a hong mustard wrap, just a small dollop of honey mustard and lots of yoghurt yizz sauce, yeah right

Good and tasty breakfast, mega large coffee.

It's hard to believe that I couldn't order a McFlurry via the app today at around 10:45. So I went inside and tried to order it at the counter. But to no avail, as the card terminal wasn't working either. Very poor, abysmal service. Quote from the shift manager: "There's nothing I can do about it."

It's a good McDonald's, very good kids area, warm fries and we tidied up very often.

After I discovered that even mold doesn't want this "food" I can only say: Never again! NEVER AGAIN! POOH

Never seen a McDonald's where you can actually sit outside so well

Unfortunately I was treated very unkindly there. The receipt was simply torn out of your hand and thrown away.

So if you screw up the act of including the right sauces with your order, then I would question myself, my abilities and my lack of value to society. The job really requires the minimum level of competence and even that is where the people behind the counter fail. If the nice bald man in the drive-thru isn't there, there's nothing going on in the shed.

Relatively modern fast food restaurant. Great play area for children

I wanted to see how busy the McDonalds was and read a review from a tall, tattooed gentleman. I can only agree with that. You feel perceived as a customer and not like "eat your fast food and be quiet". In general, the employees often seem motivated, they are all just people and everyone can have a bad day! :)

Hair in the chicken burger...Yesterday evening, around 10:30 p.m. Can also send a photo

Admittedly, I don't go to McD's that often. You can tell because I wanted to order ChilliCheeseNuggets and they haven't been available for a long time... Actually, I get something there in an emergency. Just like now. Easter Monday, 7.30 p.m., eating something after an accident. McDrive completely empty, so let's go. After what feels like an eternity, a male voice speaks up. What exactly he said, I have no idea. It was monosyllabic. Something like "yes", "blah", hello"...no greeting. This grumpiness continued throughout the entire ordering process. Hard to understand due to "not in the mood" and accent. Arrived home unpacked and of course a portion of fries was missing. As a precaution, the receipt was not given. These missing products are a constant issue there. I've had that there many times. The fact that you can't find a system to avoid this is a mystery to me. Then I look at my McRip. I haven't seen anything so sad in a long time. And I felt just as sad when I took the first one that came along. Cold, labyrinthine. The poor thing had probably been on display for hours. Overall, Mr. McDonald's appearance was very embarrassing. Rubbish employees, poor quality products, but prices like in a real burger shop. Yes, that reminds you why you only end up there in a normal situation. But criticism doesn't seem to really interest anyone. PS: Instead of ChillkicheeseNuggets, the grumpy man “recommended” Mozarella Chrisps or something similar. Guys...like biting into playdough. Completely tasteless little things held together by breading.

The service is miserable Today, April 21, 2025, 9:18 p.m. you were cheated again despite having paid for the goods, which were missing again, that's cheating because instead of concentrating you prefer to talk about private things.

It's 8:30 p.m. the shop is moderately busy and all the tables and the toilet are dirty to death, every table is smeared with leftovers, that's really an imposition!!!

It's Easter Sunday 4/20/24 8:28 p.m.! The shop is extremely dirty even though there is nothing going on!

A great branch for children. The play area is cool

People don't want to work anymore...

Unfortunately I can't rate the food because after 40 minutes we still didn't receive any food. A bunch of people who ordered after us received their food. Staff very and friendly. Well, first and last time here. The only nice thing here are the lamps. After 45 minutes our food was cold!

Received completely wrong delivery. Such stupid people work everywhere. Incredible. No refund because you can't reach anyone

Completely wrong order delivered via Lieferando, I've been trying to reach someone on the phone for 20 minutes. Apparently none of the employees want to use the phone. Should be passed on to the branch management!

That's how the staff isn't 100 per cent nice

You order the Minecraft menu and get a happy meal and you notice it the next day when your colleagues comment on it

We Love Drive through, so convenient

Clean, competent, child-friendly

The employees are so rude. Things are not ordered correctly (booked) and then they are not canceled at all. That doesn't work!!! Then you pay for it and not all your things are packed up and forgotten. Then they made a sound. Talked about things you didn't understand at all and got short-tempered. I think it doesn't work at all. If you don't order something correctly, you can cancel it in any restaurant. Paid 50 euros for nothing and then forgot to eat!

Today I spontaneously wanted to eat a Börger with my kids at McDonald's, but then I saw this. We wanted to sit outside because the weather was nice that day. The table was completely dirty. Employees are very rude and the long waiting time is really not recommended for a fast food restaurant.

I always go there and made a smash burger with my girlfriend and no one was interested which was great

A very clean McDonald's with a good atmosphere. You can sit down and eat there as it is much cleaner and neater than other locations I have visited.

Yes, definitely. Service, good Fast processing.

All in all, I'd rather make my own burgers before I have to deal with these prices again.. the food is actually not worth the price..

I ordered in house to take away. It was also just 2 simple burgers. Since it was before the lunch rush, everything was still very quiet and clean. The burgers were hot and freshly prepared. There were also a pair of napkins. Nothing to complain about. Toilets clean. Recommendation. Addition 2025, chicken burger eaten in the restaurant. Ambience has deteriorated a bit.

A busy McDonald's, there was food everywhere and the tables were dirty. We also had the normal ones in a 20 piece of Plant Based Nuggets.

The very nice place everyone goes there and they are very kind

Wrong goods received. Chicken nuggets instead of plant-based. Must be disposed of immediately. Not again

Everything was great for a fast food restaurant. Food came quickly, completely and as ordered. The lady who brought it also took the empty coffee cup with her and wished me a bon appetite. The rest of the restaurant was clean and the toilets were also cleaned.

Very nice restaurant with very friendly staff, food is always fresh and warm.

First things first. The toilets were at 9:39 p.m., but spotlessly clean, smelling clean of soap. Food that is good is McDonald's. The SmartMenus are cheap, but I wouldn't want to pay much more. The ColaLight was made up of 70% ice cubes. In the USA it is common that here in Germany, too much... The SmartMenus was poor in quality. Temperature of the burgers, too low for me. Service disappointing. Why can't you buy more than 2x chocolate sauce with it? Customer is king? No, they think 2x chocolate sauce is enough, then that's how it is. The customer's desire to BUY more is of no interest. Annoying and incomprehensible

Coffee fresh made. Good taste. Fries are hot fresh made. Cola with gas. Environment is very clean. Over average compared to other Mcs.

Good service that staff brings the food to the table, unfortunately no longer offered by every Mc; friendly staff☺️open around the clock 👍🏻

Every McDonald's feels the same, but this one really stands out because of the employees and the location. The food tastes a little better than many other McDonald's stores.

The big tattooed employee is the best here!!!! Really so friendly and warm.

I would like to give a big shout out to a very special employee at McDonald’s. The tall, tattooed man who served me recently was just exceptionally friendly and personable. Despite the hustle and bustle, he has an incredibly positive charisma that made the visit special. His way of dealing with guests is warm and authentic. You can immediately tell that he enjoys his work and makes an effort to put a smile on everyone's face. He was also super attentive and made sure everything was to my satisfaction. Employees like this are an absolute highlight and make the difference. Thank you for the great experience - I'll definitely come back!

My ice cream was slimy and Devon is mad that there is no more Monopoly game. Pafle is fasting and the vegan nuggets are abnormally fatty. Not recommended but we'll have a coffee here tomorrow. Kind regards from Sauerland

I mean issa mcdonalds - you get what you expect

The quality of the speakers (music in the store) is so bad that it hurts in the oven :( Better nothing at all than that.

We only got coffee, it was excellent.

The new recipe Chicken Mc Nuggets are not as good as they were. New but worse

It's McDonald's. Clean, the food is freshly prepared and brought to the table.

I come here at least once a week or more and have been almost always satisfied. The food tastes as you would expect and doesn't take long to arrive. It is often very crowded, even at night & the toilets look pretty rancid. Otherwise everything was great!

2 times a week I got something to eat in the morning after the night shift. The items were placed sensibly in the bag without a mess, everything was warm and fresh, and very friendly staff.

Very nice staff and very tasty food ❤️

Unfortunately, the cleanliness is not the best here. The benches and tables were partly dirty.

I love going to these McDonald's. Not too crowded and very nice staff

Took food to go and then opened this burger at home. 1. it is the wrong one and 2. the misery speaks for itself.

Restaurant closed at around 1am, despite being open 24 hours on Google. It's a shame about the fuel consumption! Otherwise I would have gone somewhere else. Customer service looks different!

Unfortunately my burger wasn't fresh and tasted accordingly.

Monopoly scam!!! Entered new code, supposedly already used. If asked by the employee. He can't do anything. I guess it's my bad luck. Service is something else. But apparently you can't expect anything here.

Noch nie so einen dreckigen Mc Donalds gesehen. Tische und Sitze fettig, der Boden ebenso. Wenn wir nicht schon bestellt hätten, wären wir wieder gefahren. Schade. Bin verwundert, dass sich Mc Donalds das leisten kann.🤮

I don't go that often, but it's always delicious

Unfortunately, the McDonald's doesn't seem very clean, the food was only lukewarm and the waiting time was extremely long.

Food is ok. More lukewarm than really fresh and hot. What we noticed even more negatively was the customer service. After checking our order, we discovered that we had received the wrong product, which we simply didn't want (otherwise we would have ordered it in the first place?!😂) and after informing the employee in a friendly way When we told them, we received a very rude answer and were insulted. This is simply miles away from customer-friendly service. We don't expect much, there's a lot going on and people understand that and mistakes can happen. But you still don't have to act so unfriendly.

Overall very good, just a bit expensive...

They have mc cafe but don’t use it. They give you bad vending machine coffee instead. Heating in kids playground is also turned of. Freezing cold for kids. Worst mc donalds i have ever been too!

The food was prepared and brought to the table super quickly.

I ordered at 9:50 p.m. and my order was canceled. Even though they're open until 11 p.m. and not even straight away, they make you wait for 20 minutes so that you think it's coming, but that only makes the disappointment even bigger. I expected more from McDonald's... I'll never order from you again, it's not like it only happened once. But if anyone wants a 10% delivery voucher, just order here shortly before 10 in the evening and after the cancellation I will get one. ABSOLUTELY NO RECOMMENDATION!!!

Very friendly and food came quickly!

Incomplete order received. I only noticed it again when I got home.

The dirtiest toilet I have ever visited in a restaurant.

Good and friendly staff. Clean restaurant.