L'Osteria Piccola Wachtberg in Wachtberg

Very nice service and particularly delicious food, huge pizzas to share ❤️ the restaurant manager Reynaldo gave us a very warm welcome! Thank you for the great evening at L’Osteria.

We ate there for our wedding anniversary and were served very nicely. The food (we had pizza, but in the shape of a heart ❤️) was very tasty and we were also invited for a drink. Even though it is only a small L'Osteria, the ambience and service was excellent. Definitely recommended - we will definitely come back!

Yesterday we were a large group with children. The service was super attentive with everything. The children were even allowed to bake pizza. The guys behind the counter put a lot of effort into baking pizza with the children. The service staff regularly asked if everything was OK, something like that is not always usual with large groups at the table. We had everything from anti pasti to pizza to pasta and dessert. And everything tasted super delicious. Thank you for this lovely evening :)

Thank you very much for this great evening. Food top 👍🏽 Service top 👍🏽 Very child friendly ❤️

Super nice service. A group of 12 people were very organized. Food came out perfectly and tasty for everyone at the same time. To top it off, our children were allowed to bake their own pizza. Simply super sweet. Thanks again to everyone for this lovely, relaxing evening with great service.

Service was great and the pizza is huge and really good. Special of the night is they let the kids make their pizza in the kitchen!

The best L’Osteria restaurant so far! We were a large group and yet the food was served on time. The portions were just right - not too small like elsewhere - really warm and, above all, incredibly tasty. I usually eat the same noodles, but they tasted particularly good here. The store may be small, but the atmosphere is cozy and it's great to have a conversation. The team is super friendly, attentive, fast and, above all, very child-friendly. Thank you for this great experience! It's definitely worth taking a detour to get right here.

Top service, great food, very nice staff, special greetings to the kitchen crew, thank you for the lovely evening. Keep it up!!

Everything was great, nice staff

Highly recommended. Very cozy and nice restaurant. You immediately feel comfortable. Very nice service, very tasty food. Very nice open kitchen and prices that are absolutely worth it, would be happy again.

Nice service, quiet atmosphere, food delivered quickly and tasty

The cozy little version of L'Osteria. Friendly staff and, as we know, delicious food. We'd love to come back.

It was great again! The size of the pizzas always amazes me. Top!

Good food, as you would expect from this chain BUT...... we had a really good time. NOT RECOMMENDED IN winter or autumn. There doesn't seem to be any heating...or they don't turn it on. Not an isolated case. Unfortunately this has happened very often. Let's see... we'll only go there in the summer.

Addendum 11/4/24 I don't accept your standardized answer, which is now used in most l'osteria restaurants. You have already used your answer word for word to the customer Heike Lindlohr 9 months ago. In the pictures it looks more lavish and that's how it was served to us in the restaurant in August. This can also be expected for pick-up goods given the price structure. I'm not alone in criticizing the amount of topping here, as you can read in various reviews here. Original review: So that was it for us with L'Osteria. The first time in August 24 was really an experience and the price/performance ratio was fair. We also ate in the restaurant. But the pizzas are absolutely insufficiently topped when you pick them up and are simply too expensive. We had already experienced that at the beginning of September, but the restaurant was well occupied and that can happen in times of stress. This evening (November 2nd) we bought a pizza, half vegetarian and half tonno. Tonno strewn with onions and 5 whole pieces of tuna on top. The vegetarian version was the blank, 2 mushrooms, 3 pieces of eggplant and 1 piece of pepper and some loveless rocket undistributed as a topping. There were 2 tables occupied in the restaurant and I was the only one picking up, so there was no need to rush. The star goes to the friendly employee who took the order. Honestly, even if the pizzas are very large, the toppings are a disgrace and we will avoid L'Osteria in the future and can no longer recommend it. Actually, it's a shame...👎

Great restaurant always a pleasure.

So I've allowed a visit to the restaurant here or there since it opened... but everything positive is limited. The water wasn't the best right from the start, you could eat it right from the start, but it still deteriorated a lot over time... Pizzas were way too big, barely laid out, the same applies to the pasta dishes, especially to them Salads.... the price-performance ratio isn't even right..... in addition, you get filled dishes, and you can also "book" toppings, which are also available at any price.. Drinks are okay for me, for me it's a well-managed mediocre... You have to like the atmosphere. It's not for everyone... you have to like the loud train station feeling.. All-round Kullise from the restaurant...., service that you always hear and then the same from the kitchen. Talk about guests or private things that you obviously want to hear (not!!) In the kitchen you can hear it depending on where you sit and how loud it is! Speaks for no good. Has nothing to do with professionalism. The service itself is okay... and I mean okay. The service itself is decently friendly, but you could walk through the restaurant with your eyes open. Either you come into the restaurant and it looks like a battlefield where you don't even know where to sit down (I know that this has something to do with what time you come) or when you sit, everyone gathers Glasses and bottles on the tables... It's not very pleasant to see when the waiter gets a pizza box for guests and lifts the pizza at the table into the box with "BARE HANDS (!!!)". THAT doesn't work at all!!! Believe me, guests notice more than you would like. And I speak from experience!! Maybe you should revise the concept or sit down with the staff and discuss certain things.

Very large and good pizza, but overall just standard selection. Nice service, some loud music.

Super delicious food, I'm thrilled 😋 And a very great team😁😁

We've ordered here several times before, but my pasta prosciutto e panna last night was really terrible. This dish was supposed to be made with ham, but it was actually made with bacon. The sauce had been cooked down for far too long, consisted almost entirely of onions and tasted strongly of mushrooms. If I had been there, I would have let the dish go back. That had absolutely nothing to do with a cheese cream sauce and at a price of 15 euros. Very unfortunate. This needs urgent attention!

The big pizzas are amazing It's good that you can share it with different toppings, but there is very little topping on the pizza otherwise it's OK

Small but absolutely sufficient restaurant, so far only friendly staff. The food is as you would imagine with the L'Osteria gastronomy concept. There are no surprises here. However, due to the size, you have to forego a lunch menu or a daily special. Unfortunately - as in almost every L'Osteria - the music is often too loud while eating.

The food was delicious, the service was nice, but they didn't give a shit about me after we got the food. I had to wait almost 1:30 hours before I could pay. Even though the restaurant was empty and there were only 2 customers including me, I was completely ignored. After a while, employees even walked out of the store and I was left alone. I just wanted to go home...

Very nice service. The salad was super tasty! Was very satisfied

Very nice little shop with seating inside and outside. Service was pleasant and the food was good as usual.

You have to like the atmosphere 😉. It's gotten pretty expensive now.

We were able to sit outside. It was very nice under pretty umbrellas, lots of tables, and according to our own statement, not enough staff. But it was still pretty quick and the waitress was very nice and friendly. The pizza was great, but also expensive. 15.50 for Pizza Tonno. 0.33 bottle of Italian beer 4.75. Also available in 0.0. Wooden floors inside, the acoustics are probably good.

Very nice and modern Italian restaurant on Wachtbergring. Seating available both inside and outside. Very good Italian cuisine, good value for money. It's also designed to be very transparent, so you can look into the kitchen from the restaurant and outside and always see what's being conjured up there. Take-away and delivery also possible, quick and very pleasant. Overall, a great, really worthwhile Italian restaurant. Be careful with the pizza: it is larger than average, protrudes over every plate, but also tastes excellent.

Service made us wait a very long time, about 45 minutes, to order. Then the dishwasher had to help out with around 15 guests to empty tables and hand out food. The cherry on the cake was when the waitress came with knives and said she had to check whether there were any forks left.

IN ADVANCE: Today was definitely the last time I went to Losteria Wachtberg. Advance orders are apparently given lower priority than customers who call, for example. I can't understand! You can time orders in advance, especially if the order is placed at lunchtime so that you can pick it up in the late afternoon/evening. Unfortunately it wasn't the first time. But I didn't really want to admit it. The food is familiar from Losteria, great. And that's why I like to drive from Remagen up to Wachtberg (consider the time and km that are invested in this). But if you keep waiting longer despite ordering in advance, and sometimes the food is wrong, and you don't even get a "Thank you and we're sorry" from the branch manager, would you like anything else for the delay? But only receive an apology when you ask what was going on, then I am apparently not wanted here as a customer who is clearly familiar with the customer number. This means that Losteria Wachtberg will no longer be served. And the garlic sauce for 1.50 wasn't in the bags either. Unfortunately it was only noticed at home. Everything is sobering. If you want to look, invoice number 174-1

Wir waren seit der Eröffnung immer wieder mal dort zum Essen und anfangs auch richtig zufrieden, sowohl mit der Qualität des Essens als auch mit dem Service. Beides hat sich speziell in diesem Jahr sehr zum Negativen verändert, insbesondere der Service hat mittlerweile ein schon unterirdisches Niveau erreicht. Drei der letzten vier Rechnungen (!) waren zu unserem Nachteil fehlerhaft, entweder wurden kleine Getränke als große abgerechnet oder anstatt zwei konsumierten Getränken standen drei auf der Rechnung. Der Belag auf der Pizza wird immer weniger und spärlicher, gleichzeitig ist der Preis bei jedem zweiten Besuch gestiegen, insbesondere für die Getränke! Immer wieder neues Personal wirkt kaum eingearbeitet und sehr schnell total überfordert, was zu langen Wartezeiten führt für die bestellten Getränke und Gerichte. Wir waren das letzte Mal dort.

The waiting time for everything was over an hour. For an impossibly long time at the table, ordering and receiving drinks, ordering food and receiving it lukewarm. We even had to wait to pay.. no recommendation..

The perfect place for a break after shopping.

Everything around it and the service are great, but a warm shandy and cold pizza is just not possible. Too bad 😢. In Bornheim and Dresden it is the other way around. Kind regards

5/5! Super delicious food and always super friendly service! Always happy and only to be recommended.

The service was very good and so was the food.

Unfortunately, L'Osteria Wachtberg is another example of how bad service can destroy a good product. We had ordered two pizzas to take away and arrived 15 minutes early to take the fresh, hot pizza straight away. There were two service staff at the pickup counter who were busy with their cell phones and ignored me. After several minutes, when a kitchen employee drew their attention to me, they said "We're busy" and went away to continue playing with their cell phones on the other side. After 15 minutes!!! Then someone came and asked me what I wanted. Just picked up my two pizzas...a reach into the warming box and I had them. When I asked how long they had been there, she couldn't give me an answer. Unfortunately it had been a while, they were lukewarm and the edges were like rubber. It's a shame actually, for the premium price (37 euros) I also expect premium quality.

Even though prices have (understandably) increased, we're still sold on the food (delivery). Tasty, nice drivers and fast service. Continued good luck!

I got scammed. When we needed to pay, I paid 50€ in cash. Our total was 29€ - bruschetta and 4 beers, when I told the waitress that she can take 5€ tip, but instead of paying 34€ in total, I paid 43€, so my recommendation is - take a good look when you get back your money, if you pay in cash. Overall, I give 1* What a place.. 👎👎👎👎👎👎 Never ever I will recommend this place for another people Don’t forget that it is not about the money, but about being good to your customers and making them feeling good at your place. Your place is not trustable!

Yesterday we were in Berkum again. Food, service etc. good as always. But be careful when paying by card: the new device automatically adds a tip. In my case it was €5.00. That's not okay for me!

Visited for the fourth time, really satisfied for the fourth time!

Due to its size it is very loud when the store is full. The quality of the food is just like in any Losteria. You either like it or you don't. The main waiter that evening was a very friendly and hard-working young man. The others go like this. Unfortunately we had a drink returned three times because of lipstick on the glass, then our order was forgotten. We waited an hour for food. Anything can happen but as a tip. A coffee on the house or a small dessert or just a word of apology doesn't hurt the customer.

Food is good as expected. Which deducts one star. ........ no salmon pizza and that just doesn't work. Apart from that good

If this pizza was 8 slices instead of 6 it would be 5 stars, such a trivial thing but worth thinking about. Greetings 🙂

It's better, I know losteria from other cities and it's always good. There is a lot of room for improvement here.

fantastic and delicious 👌 Would you like a pizza experience and satisfy your hunger? You’ll definitely find both here! Our pizza selection: CAESARE E POLLO MARGHERITA DEGLI ARTISTI There is absolutely nothing to complain about. The size alone makes the pizza stand out from other normal pizzas. Our pizzas were really great with sufficient toppings and great taste. Thanks also for the friendly service! Looking forward to our next visit!

Great pizza. It's very big and extremely tasty...

Food great! Staff super nice! We'll always be happy to go there again!

Quite expensive. But you sit nice.

It's just a system restaurant. If you know one L'Osteria, you know all the others too. The service was friendly and the atmosphere was as usual.

We were here spontaneously on a Saturday afternoon, there wasn't much going on, but it was still very dirty in the restaurant and we had to wait forever for the main course. The starter was brought on a plate with no small plates, cutlery or napkins. Unfortunately the bruscetta was very dry. The pizza vegetariana was too oily and the mushrooms were missing. Unfortunately, the tortelloni proscioto e panna were too hard and the onions in the sauce were burnt, so the sauce was brown and the roasted aromas could not be ignored. For a €15 pasta I just expect more! That's why I asked for a replacement. This wasn't really any better, in the Bonn l'Osteria branches the dish tastes much better. On top of that, the chairs are very uncomfortable. The only positive thing was the friendly service.

The service is too slow and inefficient. You have to wait half an hour for the menu, then half an hour to order, then it takes forever for the food to come and then you have to ask 20 times to pay.

Very cozy, friendly service, food very tasty. Unfortunately, the pasta portions do not do justice to the size of the pizzas.

We ate well and tasty. Particularly noteworthy was the child-friendliness and spontaneity! We initially chose a place outside and when it was colder than expected we were allowed to move in with our children without any problems (in fact, I've already experienced this differently elsewhere). Painting supplies were immediately brought to the children. After the delicious and rich meal, the children received a little something extra from the chef. Thank you very much for this! We'll definitely come by again.

Eating after more than 90 minutes, stupidly forgetting the note in the bag. It said pickup even though delivery was ordered. Then they bring ice-cold food and don't even respond to emails. Started strong in Wachtberg, slowed down even more. This is not how you treat your customers. App deleted and erased from memory

The food was delicious – the service Mr. Henrik was first class - The ambience is great :-)

Nice staff and good value for money

Fast, tasty - everything was great!! Always my pleasure!!

Unfortunately it wasn't the best either in terms of taste or where we sat. On the Hawaiian pizza there are chunks of pineapple and coarse pieces of ham. The panna cotta is more like a pudding with strawberry sauce, the fresh strawberries were not included. Any Italian who knows their homeland's food would go running. The Bolognese and the Cabonara were nothing special and definitely not cooked in an Italian way.

Great pizza 🍕 It was difficult to point out errors to service, otherwise it was great

The Losteria in Berkum is definitely worth a visit! The ambience is cozy and inviting, the staff is friendly and accommodating, and the food is delicious. We have eaten here several times and have never been disappointed. The menu offers a good selection of Italian dishes, all freshly prepared. The portions are generous and the price-performance ratio is fair. We'd love to come back again and again!

Super delicious food and a top staff! All very nice people who work there.

Been to several L'osteria restaurants. Here for the first time and also the last time. Service tried hard at first, but you noticed that he couldn't do it alone when the store got fuller. There was a topping missing from the pizza (that's mainly why I wanted it) and when I mentioned it they were visibly overwhelmed. Even the guests at the neighboring table noticed this. I told him to come up with something to compensate. Then my dessert tasted sour, like rotten milk. It was clear to me that people weren't really paying attention to it here. That is also criticized. It was simply taken away with the statement: I'll pass it on so that other guests don't get some of this dessert too. No apology, no discount. We cashed in full here. A pity!

We took food here and ordered it in advance. It was finished on time. The food itself - I was satisfied, my partner wasn't. Parking spaces in front of the door. The restaurant is big enough so you can of course have a good meal on site

Good pizza and the Caesar salad was also very good, although there was a very long wait when ordering take-away.

Very nice and nice atmosphere. Not as crowded and loud and hectic as the larger L'osteria restaurants. Food top. Totally recommended. We'd love to come back

This time Losteria in small Looks great, is great too. Nice atmosphere, noisy as usual...so nothing for fluffy dinners for two. The food as usual. Good, big pizza, delicious pasta - a bit expensive. The 25 year special was great: pizza with Aperol for 18.50. Service...extremely overwhelmed. Unfortunately...still very nice. But waiting to be seated, ordering for guests after us, first food, then the drinks came, forgetting to pay... What a shame...

The service staff is very friendly, quick and competent. The plates for the pizza should be larger

I've been to this restaurant couple if time, the food never fails me and the service was excellent!

We'd love to come back. 1A service.

The food is delicious. Salad and pizza were very good quality. The restaurant was well attended. One more service staff would have been good. However, it really bothered us that the chairs around us were already being put up at 9:20 p.m., even though it was open until 10 p.m.

Ordered dish without onions, onions were included. Service staff have absolutely no idea about the job. Food not seasoned. If grated cheese is presented as Parmesan. Bread was soggy. Absolute disappointment in the store

I was very dissatisfied. The waiter was very friendly and tried hard but that was really the only positive thing. The table wasn't wiped, I had to say, the glass was full of lipstick, ok that can happen but the new one was forgotten and only came after asking twice for the pizza. The toilets are very, very dirty, but the best thing is that half a Hawaiian pizza has no less than 2 small and really small pieces of ham on it and that for 15 euros. The pizza was also cold and dry, but with the spicy oil it was tasty. I know everything is more expensive but cleanliness is a must and that's how you recognize the restaurant.

Good food, nice service, normal prices

Pizza war lecker und riesig groß, so ca. 40cm und das für 14 Euro! Die Servicekraft war auch sehr freundlich, es hat einfach alles gepasst. Gerne kommen wir wieder, wenn wir wieder mal in Wachtberg sind.

Pizza und Nudeln Online bestellt.Zur gewünschten Abholzeit war das Essen abholbereit.Mitarbeiter am Pick up Schalter sehr freundlich und Essen sehr lecker !! Da gibt’s 5 Sterne +

Vor gut zwei Wochen haben wir uns hier eine Pizza Hawaii, eine Pizza Proscuto e Funghi sowie das Bruschetta mit Tomaten bestellt. Das gute vorab: die Pizza war gut 20 Minuten schneller da, als es im Bestellvorgang angegeben war - und das sogar an einem Sonntagabend. Zumal das Bruschetta echt lecker und sogar noch warm war. Allerdings waren beide Pizzen kalt (!) von der L’Osteria bis zu uns sind‘s 7 Minuten mit dem Auto und die Pizza Hawaii war so gut wie garnicht belegt. Auf der Hawaii haben sich lediglich neun(!) Stücke Ananas sowie sechs Hälften Schinken verirrt. L’Osteria-Pizzen sind ohnehin nicht für viel Belag bekannt, allerdings kann man hier für fast 15€ schon mehr als neun (9) Stücke Ananas und drei ganze Scheiben Schinken erwarten (zum Vergleich: eine Margarita kostet knappe 10€ und viel mehr war diese Hawaii nicht). Die andere Pizza hingegen war reichlich belegt - zumindest mit Pilzen. Denn auch hier wurden nur sechs Hälften vom Schinken draufgelegt. Nächstes mal warte ich lieber die vollen 60 Minuten auf die Pizzen, wenn diese wenigstens warm und gut belegt sind!

Habe mit meiner Bewertung wirklich lange gewartet und bin immer der Meinung mehrere Chancen geben zu können. Nun haben wir 5 mal bestellt und 5 mal waren wir unzufrieden. Jedes mal falsche bzw. fehlende Zutaten bei Nudelgerichten. Natürlich trotzdem immer vollen Preis bezahlt und teilweise sogar extra-Kosten wegen zusätzlichen Wünschen die aber einfach nicht umgesetzt worden. Portionen bei Nudelgerichten haben eher Kinder-Größe. Lieferung meistens viel später als online angekündigt. Belag auf Pizza äußerst sparsam. 2 Sterne vergebe ich, weil es geschmacklich immer noch solide ist. Schade um so einen netten Laden in der Umgebung. Könnte man wirklich mehr draus machen. Wir geben es nun auf mit den Bestellungen dort….

Guter Service, die Lieferung war so schnell das die Pizzen noch roh waren. Keine war durchgebacken.

Super Service, wenn mal etwas schief läuft gibt es unkomplizierte Lösungen. Wirklich tolles und nettes Team. Essen, wie immer super lecker! Wir bleiben Stammkunden!

Die Pizza ist zwar groß, dafür finde ich den Belag recht spärlich. Wenn man dann die Pizza schneidet liegt ein Viertel der Pizza auf dem Tisch und der Belag verschiebt sich so, dass man an manchen Stellen nur noch Teig isst. Es ist ein kleines Lokal wodurch es schnell sehr laut wird. Service ist aufmerksam und freundlich.

Cool & stylish...modern and fine restaurant. Yung and very pleasant staff.... Good English-speaking.. :)

Wir waren gestern dort und haben eine sehr leckere Pizza gegessen. Der Schock kam beim bezahlen der Rechnung. Wir hatten 2 Glas Kölsch 0,2 zum Preis von 4,50 € pro Glas und fühlen uns schrecklich genervt. Das wird uns nicht mehr passieren.

Sehr leckere Pizzeria. Achtung: Die Portionen sind riesig. Deshalb überlegen, ob man sich diese teilt. Preis-Leistungs-Verhältnis stimmt absolut. Sehr nette Bedienung. Gerne wieder.

Debido a que pedí solo una ensalada no.puedo valorar la comida, pero el servicio fue bueno y el ambiente en mi opinión bastante agradable. Como dice el nombre es Piccola, :)

Sehr nette Osteria Piccolo. Super freundlich Bedienung und die Pizza einfach nur gut

Sehr gut. Steht denn großen Filialen in nichts nach, im Gegenteil. Abholung klappt super und man wartet nicht lange. Drinnen typisches L'Osteria Ambiente im Industie-Look. Das Essen kommt relativ schnell, je nach Gästemenge/Abholbestellungen. Aber bei weitem nicht so lange Wartezeiten, wie wir teilweise in den großen Filialen hatten. Man kann auch draußen sitzen, es gibt einige Tische. Das Restaurant war sehr sauber und der Service sehr aufmerksam. Wir kommen gerne wieder.

Freundlich / Lecker / kein langes warten 👍

Amazing food and friendly staff. Excellent prices

Wie immer eine gute Pizza gegessen, und von einer sehr freundlichen und humorvollen Bedienung bedient worden

Hier kann man draussen ganz gemütlich etwas Leckeres genießen, z.B. Pizza mit einem kühlen Bier oder Wein! Wir kommen gerne wieder! Heute waren wir wieder nach einem Einkauf hier zum kleinen Snack! Sehr lecker die Insalata Caprese mit reichlich Tomaten. Der Inhaber ist sehr freundlich und flott zur Stelle. Der 5. Stern geht auf die Dose für Kräuter😉 (Insider) Vielen lieben Dank 👍werde sie entsprechend verwenden! 🍀🍅 Letzte Woche waren wir wieder hier! Wir wurden sehr freundlich mit einem leckeren Essen und Getränken bedient. Mega!

Alles prima! Schneller und netter Service!

La pizza è ottima, una delle migliori che abbia mai gustato! La birra sempre fresca

Wir waren 4 Tage in Folge im Rahmen einer Dienstreise dort essen. Das Essen war durchweg gut. Sowohl Pasta, Salat als auch Pizza waren gut. Die Bruscetta hätte etwas mehr Knoblauch & Würze vertragen können .... Schön war das Servicemitarbeiter Henrick uns schon am zweiten Tag wieder erkannt hat.... Da fühlt man sich richtig willkommen... Auch am sehr komplizierter Nachbartisch hat er sich wirklich Mühe gegeben...

Sehr leckeres Essen und der Service von Henrick war klasse. War so gut, dass wir den gesamten Aufenthalt (4 Tage in Folge) dort gegessen haben. Einzig die Menge an Obstfliegen um Lokal sind ein Stern Abzug.

Ein tolles junges dynamisches Team macht hier einen richtig geilen Job! Der Service war Spitze und das Essen genauso. Die Pizza war ein Gigant und absolut lecker, ich habe lange nach so einer leckeren Pizza gesucht und bin echt froh, dass wir uns entschieden haben hier essen zu gehen. Wir kommen sicher wieder, danke für den schönen Abend!

Super nett und freundlich und Preis und Leistung passen

Super lecker Pizzas und frischen Salat.

Guter Service geht anders - oder aber auch „Wie ein Restaurant möglichst wenig Service- und Kundenorientiert arbeitet - ein Auszug“: Heute haben wir nach gefühlt mehreren Monaten Pause (mit bereits in der Vergangenheit gemachten gemischten Erfahrungen) einen erneuten Versuch gestartet, bei der hiesigen Filiale etwas zum Essen zu bestellen (s. Foto). Was ca. 25min. später passieren sollte, hatten wir in derartiger Form noch nicht erlebt, deshalb sehe ich mich hier auch gezwungen, ein paar Zeilen zu schreiben. Aber genug der einleitenden Worte: Bei Auslieferung (25min, wie auf der Homepage angekündigt) mussten wir leider feststellen, dass ein Teil der Bestellung, obwohl bezahlt und auf der Bestellung ausgewiesen, fehlte. Dies wurde beim Lieferanten prompt reklamiert, der leider nicht wirklich auf die gestellten Fragen antworten konnte. Ein Anruf in der Filiale selbst brachte leider auch keine Lösung. Damit konfrontiert, dass den letzten 12 Monaten 3/4 Bestellungen fehlerhaft waren und dieses Mal zum wiederholten Male das Brot fehle, antwortete der Mitarbeiter, dass das Brot „ausverkauft“ sei. Mir stellen sich nun folgende Fragen: 1. wie genug Kunden-/Serviceorientiert kann man handeln? Man sollte doch zumindest daran interessiert sein, dem Kunden Lösungen zu bieten oder eine Möglichkeit finden, dem Kunden bei der nächsten Bestellung ein besseres Erlebnis zu bieten. 2. wie kann es sein, dass in einer Pizzabäckerei zu Beginn des Abendgeschäfts das Brot ausverkauft ist? Für mich nichts weiter als eine Ausrede, um unliebsame Fehler nicht zuzugeben und den Kunden abzuwimmeln. Glaubhafter wäre die Aussage gewesen, dass der Ofen kaputt sei, das hätte die lauwarm gelieferte Pizza erklärt. ——— Fazit: nachdem sich augenscheinlich nichts getan hat die letzten Monate, sehen wir von weiteren Bestellungen ab. Dies deckt sich (leider) auch mit den jüngst gemachten Erfahrungen aus dem Freundes-/Bekanntenkreis (sowohl vor Ort als auch per Lieferung). Fairerweise sei angemerkt, dass die Pizza geschmacklich einwandfrei war, so wie man es gewohnt ist, als Service/Qualität noch stimmig waren, deshalb auch 2 Sterne.

Letzten Sonntag haben wir mit 3 Personen gegessen, 2 Pizzen und Spaghetti Carbonara, Pizzen waren Prima, der Spaghetti war viel zu viel Al dente und der Carbonara Soße war wie eine Milch Soße stat Sahne Soße, als ich zu Hause kam habe ich an meinem jüngsten Sohn erzählt das wir Pizza und Pasta gegessen haben, dann hat er mir gesagt hoffentlich hat meine ältesten Sohn nicht die Spaghetti Carbonara bestellt, diese hatte er mal bestellt, online und in die Mülltonnen geworfen. Bitte nachbessern!