KOOLS KITCHEN in Karlsruhe

The presentation of the delivery service is nice and promises quality, the food is unfortunately standard and nothing special, and in my opinion even a little below market standard for the price. The delivery time was too long at over an hour (30 minutes stated) and the food arrived cold. I called and asked about it, I was told it wasn't their fault, it just happened. I find it unacceptable therefore only 2 stars. One for nice presentation and one for the goodwill of at least trying.