HGH Mensa gGmbH in Hilden

We had brunch today and will definitely be back. Very nice and elegant atmosphere. It had to be reserved in advance. When we arrived we were already stocked with orange juice. The food was very rich and very tasty. One of us was a vegetarian; Of course she was full, but there wasn't much of a choice when it came to cold cuts. Some fruit would have been nice too. The service was also very nice and accommodating. However, there was a minimal language barrier, but it didn't affect the service. In terms of price, the offer and the time in which you can eat, there is nothing to say. It is a little more expensive but you can treat yourself to that.

It's unbelievable how incredibly bad the service was. We've been eating there ever since I was a kid, but the quality and service have gotten significantly worse in recent years. So bad, in fact, that we haven't been there for two years. Today, because of the nice weather, we thought we'd try again. Because sitting on the beautiful terrace is great. What a mistake!!! First of all, the food was okay - but we deliberately chose something that wasn't difficult to prepare. Two jacket potatoes and bread with aioli for starters. Regarding the special offer days, I'd say the poor quality and careless mass-produced items taught us not to order them under any circumstances. Now for the service: The table wasn't cleared when we arrived, but no problem, that's sure to happen soon. That's what we thought. We ordered, the drinks arrived - the table was still dirty, full of ashtrays and four empty bottles with used glasses. We asked for them first - the answer: no, I have to put the drinks down first and then I'll come back. Okay, said and done. She left and was never seen again. A new waiter brought the starter - table as usual. When we repeatedly asked to be called now, we were given an angry look. This was not his table or his job and why were we even sitting here? Unbelievable!! As if it were our fault that the table looked like that!!! The waiter slammed the starter on the table and left. Then came the main course and FINALLY a cloth for the table. We were simply speechless. The fact that some of the drinks were the wrong ones was irrelevant. But the treatment and cleanliness were abysmal. We gladly forwent the coffee. And we took with us one thing - NEVER AGAIN!!! No beer garden, no matter how nice, can save bad service and bad food.

Ordered very often, my best shop for a good 1.5 years!

We ordered within opening hours (according to Google & Flyer) but the food didn't come. They cannot be reached by telephone either.