Genuss & Harmonie Gastronomie GmbH in Eschborn

We were ignored by the waitress and left after 20 minutes.

After a long time we were here again and were absolutely thrilled, both by the food and the (new for us) service. We were served by a very nice, attentive, petite blonde lady who gave us a warm welcome and looked after us with a lot of joy and humor. We are now “repeat offenders” and have been here several times and would be happy to come back in the future. The changing daily/weekly recommendations are a nice change from the standard menu, although we always find something tasty here too. The terrace is a dream in the evening. It's a wonderful place to enjoy the last rays of sunshine of the day and with such friendly and attentive service, we're happy to stay longer and enjoy our time here. ---------------------------------- 07/2022 The food is really great and definitely deserves 5 stars. Unfortunately we have been there 4 times now and 3 out of 4 times we are totally disappointed with the service. We arrived (shortly after opening) and the waitress (an older gentleman) was sitting at the table in the middle of the terrace, busying himself with his smartphone. When we were asked whether we could choose a table, people looked up briefly and then mumbled very grumpily that we should take a table with cutlery on it, then the attention was turned back to the smartphone. Even though we were the only guests at the time, we had to wait a long time for the drinks and the waitress sat down after each trip and worked on her smartphone until the next guests arrived. We really had the impression that guests here were a nuisance. Our empty glasses were regularly not noticed despite passing by our table several times and even small gestures for attention were simply ignored. Instead, you have to call the service person if you would like to order something else or would like the bill. Unfortunately, we apparently got the wrong time to address the waitress with "Excuse me, can we...", because the answer we received was a snippy "Not now, I'll be right back." Our first visit, however, was really great; the young man who served us was extremely attentive and friendly. Unfortunately, we haven't been lucky enough to see this young man again as a waitress in the restaurant since then. The first visit and also the food are the reason why, despite these experiences, we gave the restaurant several more chances from the second visit and hoped that we had simply had a bad day. But since there have now been 3 “bad days”, it feels more like usual behavior. We will probably think carefully about whether we will go again or first check who works in service before we sit down.

Yes, this time we picked up, the dishes we ordered were ready on time and the celebration with friends was saved. The food was very good and wholesome across the board, simply well done. The price was right too, it was definitely worth it! Recommended!

Good place. The price is reasonable, the food is delicious.

Pizza is good, but the owner is not good. She didn't allow us to dine there, whereas she allowed two other customers to have the food there.