Flemings Hotel München-City in München

Super experience, well located, clean with a nice style, and very friendly staff, I would return a thousand times

Very centrally located, breakfast good. I'm just wondering if anyone put themselves in the guest's shoes when setting up the rooms. Everything is very dark and minimally lit. The cabinets and surfaces are black, so you can't look comfortably. The bathroom is an aquarium, made entirely of transparent glass and doesn't offer any privacy. Body cleansing in the shop window. I really wonder if no one can think of such nonsense when setting it up.

Great team. Very friendly. The staff is great. The rooms are very clean! Location is in the middle of the city. 100% recommended.

Great location, first class service, Good breakfast, check in/out process friendly and fast.

I've already become a regular guest at this hotel. I think it's great and so friendly. Don’t be fooled by “self-check-in”. The front desk employee was again so great, friendly, funny, absolutely competent and helpful. Nothing more is needed for an attentive reception. You and the hotel have somehow "overdelivered" my expectations & I am an absolutely grateful guest to have found it as a wonderful location in Munich. Thanks to the whole team at Flemings Munich City. Keep it up! I will definitely visit you again and definitely recommend you. ps: there is even a small sauna. A blast for this location.

This was an amazing hotel. We took trains in and out of the city, and this was such an easy walk from the station. It's not too far from Old Town, and the walk it a pretty nice one. The rooms are very large, with a nice TV. The only weird thing is that the shower is in the middle of the room and clearly visible. It wasn't that bad though. Great views from our room, and the hotel downstairs was very convenient.

The cleanliness of the hotel and the friendliness of the staff are very nice. We were especially pleased with the helpfulness of Javidan, Ali and Fatih. It is a hotel we will definitely choose when we come to Munich again.

Very well located near the station. Room good but dark. Housekeeping to ask if you want it done

The rooms are a spectacle!!! I totally recommend

Convenient and Comfortable Stay I recently stayed at Flemings Hotel for three nights and was thoroughly impressed by its location and services. Situated just a 5-minute walk from München Hauptbahnhof (central station), the hotel offers exceptional convenience for travelers. The hotel's proximity to the main station makes transportation a breeze, whether you're exploring Munich or heading to the airport. The staff were consistently helpful and welcoming, adding a personal touch to my stay. A standout feature was the hotel's Italian restaurant. I enjoyed dinner there each evening, and the service was consistently excellent. The food was delightful, and the dining experience was a highlight of my trip.

Okay hotel in the city center of Munich. They have self-check in only which did take its time due to the machines. Moreover, one person of my party was told that we don’t have breakfast in our booking so she waited in the “lobby”. We did have breakfast though but she then didn’t have time upon realising it to eat. The rooms are an odd combination of modern and old and don’t offer much light.

🔵Check-in time is 14:00 🔵The room was generally cool, you cannot turn on the heating system manually, the air conditioner is only there for cooling. 🔵The room is a bit dark, and there is no privacy in the shower and toilet areas, the windows of the shower are easily visible from the outside :) 🔵The service was very friendly and polite. 🔵The location of the hotel is right opposite the station. 15-20 minutes walking distance to the center. You are walking on a straight street. "It is possible to see different types, but we did not have any problems with security. 🔵Breakfast was 27 euros per person, I think it's definitely not worth it. We went to different cafes outside and had a nice breakfast for 25 euros for 2 people.

I was traveling for work and stayed 2 nights. The staff is very friendly and the rooms were clean and pleasant. Definitely recommended!

Extremely friendly, helpful and approachable employees on Friday, November 28th, 2024 in the morning and at lunchtime.

Good location, nice room, nice staff. The only criticism: The shower towels are very flimsy and no longer absorbent, do not meet the 4* standard and should be replaced. When we asked, we got two others, but unfortunately they weren't any better. Otherwise everything was great - we'll be back.

We were satisfied with the location, room was clean and really happy with the staff named Javidan Guluzade who took care of us. He was very helpful and gave very good recommendations. We are really greatful.

It’s across the street from Hauptbahnhof. The rooms were nice size with a mini fridge. The shower is right by the bed with clear glass. I didn’t mind it as I used the room alone. The finnish sauna downstairs is small but very nice.

Good breakfast. Cold room, with dim light

stayed for a couple of nights. well what can I say.. this is the worst experience with 4 star hotels. the rooms do not match those stated in the description (much smaller and very dark), the shower is made of transparent glass... made of transparent!!!! maybe someone is so open... but not me!!! I don't know who and how rated this hotel at 4.6 on Google, but I would give it 3 stars with a stretch 🙈 when entering the room, a pungent smell of bleach hits your nose... we waited an hour for it to disappear... the breakfasts are very mediocre, as in 2-3 star hotels... I will say again that the toilets are terribly made... a small stall with a toilet and a transparent shower... I do not recommend for that kind of money!!!! besides, there were no more parking spaces in the parking lot and they sent us to another parking lot... saying that it was our problem... and there was no reception there...🤪🤪🤪

1 star for the staff, 1 star for good public accessibility. Otherwise, unfortunately far too expensive for the dark, dusty room. You also have to like the completely transparent shower without a curtain in the middle of the room - the lack of any privacy is not my case. I'm glad I wasn't here with the kids! The mattresses were very soft or saggy, 3 pillows for 2 people. Breakfast was average, the white sausages were out at 8:20 and weren't refilled.

The FLEMINGS Hotel in Munich. The reception was warm and different as you stand with the host at a station to check in , ours was with MARCEL a very nice man with a very polished touch . It was seamless . The room was large and resembled the pictures on the website. The shower is glassed in so it looks out on the bedroom,(no privacy)but we had nothing to hide so it was a nice touch . Minibar was included and refilled daily. Breakfast was not included but is well worth the expense. Location was perfect…across the street from the main train station (HBF) ,tram and subway. Close to old town ..4 minutes by tram. By train, Fussen was an 1h30 min away, Salzburg was less than 2hrs , Dachau 20 minutes . Mall beneath the HBF was a big + …it had all the conveniences , groceries,restaurants (mostly take out),pharmacy, liquors and then some . Thank you again MARCEL and DARINA for frequent inquiries as to our satisfaction. Last but not least a special thanks to IVANA (the birthday girl) in management for coming to my rescue for helping me locate a store to replace an essential accessory for my CPAP machine . We would recommend the FLEMINGS without hesitation 😉 BTW, it is a family owned hotel group. Bobby Montreal,Canada. Sept.2024

Staff friendly, service good, but unfortunately the toilets are very small and the room has many minor flaws that ultimately significantly spoil the impression of a 4 star hotel.

When I say MULTIPLE TIMES at check-in that I have to extend a day, and I prefer to do it RIGHT NOW and IMMEDIATELY, because I'm there for work reasons and can't plan when I have time for it or whether I have to do the checkout theater I have time... and then the employee says, yes, we'll just do it later. Even after repeated insistence, no, not now. Yes, then I book in another hotel because I get the confirmation IMMEDIATELY and can pay IMMEDIATELY and can then leave immediately after handing over the keys. Also the cupboard DIRECTLY in the entrance area, total design flaw. And the booking confirmation from the website only came on the day we checked in, so we had already clarified by phone whether our reservation was really through. All in all: cheap, but far from full marks. (and this for things that can be easily solved organizationally)

Great 3 night stay with friends. Breakfast was excellent. Facilities including sauna and gym great, room very comfortable and clean. Would definitely stay here again.

Good hotel near the station but the bathroom is very strange

Great bar while waiting for the train

Looks better on the pictures, I expected more for 180 euro per night. Half of the lamps in the room did not work, and the promised yoga mat from the room description was not to be found. Workout room did not have good ventilation. Very convenient if you are travelling from Hauptbahnhof though.

The hotel is in an excellent location, close to most important sites and in front of it is the train headquarters and a tram station. The service at the hotel is excellent. We took a two-storey suite on the floor above the bathroom, with a double bed, under a bathroom, an outdoor sink, two sofas, and a dining table. The only point I didn't like was that there was no kettle, nor did they include bathroom supplies such as a brush, toothpaste/cotton, and eartips, and there was no slipper (only when I asked the cleaner did he give me a slipper). The bed in our room had two mattresses, one was comfortable and one was bad. The reception was very nice, and when we entered, they gave us a card for each of us to get a drink from the café. The hotel location is perfect and close to the tram station and main train station as well, the people at the hotel reception are of great help. We booked a suite that has two floors with the beds being on the second floor along with a small toilet and tint sink. On the first floor there was a glass shower (with no dimming or curtains) and toilet along with external sink, as well as a small coach and small dining table and fridge. Cons: Badly there is no kettle, slippers (we were provided with ine when we asked), toiletries. One of the beds was really not comfy 🥲.

Only its good location, located in front of the Munich central station, is the only thing notable. The rest, much to improve: -Self check-in service, which shows a considerable reduction in staff -Room cleaning every 2 days, they say to contribute to nature and climate change, but they do not say that it is also to reduce costs. Luckily it can be indicated that they do it every day. Even so, one day they forgot and had to be claimed. -Correct breakfast, but staff with very little desire and little attention. -One day one of the two quilts was missing; We indicated it and the receptionist took one out of a closet, put the cover on it right there at the reception and gave it to us so that we could take it directly to the room, to the 6th floor. I had never seen this in any hotel. In short, I would only recommend it if you need to be close to Central Station.

Wonderful hospitaity and location

What about minimal services, nice rooms, just enough common areas, sufficient breakfast, expensive price around 450 for a double room Out of season

No reception.. no phone in room Self chick in and complicated

Nice hotel close to the octoberfest

Hotel staff is lovely and very helpful. Location is great near train station and hotel is spotless. I would definitely stay here again.

This hotel was a Wonderful place to stay. It's very close to the train station and convenient to the city and metro. Was very clean and the room was comfortable! The staff were friendly and checkin was quick and easy.

This hotel is perfectly located to Oktoberfest! Nice large bathroom for my husband who is 6’6”

They have care of the detail..appreciate it. Clean nice big rooms, comfy beds, big table to work...what else in the center of Munich!

Top located, cozy city hotel with a very good breakfast. Directly on the tram line and at the south train station exit. Not very large rooms, but practically furnished. Only the air extraction in the shower and toilet could be more effective.

Onyi from reception and Joelle from the bar were super helpful, friendly and nice. Highly recommend!

We found this hotel as a very nice place to stay. It's located right in the city centre of Munich, steps away from Munich Hauptbahnof and walking distance from the Old City and its attractions. Very warm and welcoming reception staff, good-sized and clean room, comfortable beds and delicious breakfast are few of benefits one can get staying there. Highly recommended. We will definitely come back. Thank you.

We were happy with every aspect of this hotel, from the clean room to the sauna facilities to the excellent reception. Marcel knocked it out of the park!

very good location right next to the train station, but not a really nice area. Beds (two single beds that always slipped apart) and the mattresses were far too soft. We had a duplex, but the second floor doesn't really offer any added value. There is no heating; only one air conditioner that was set to 15 degrees (and therefore very cold). Good breakfast buffet. Check-in procedure with self-check-in is relatively complicated.

The staff is very friendly, whether late in the evening or for breakfast, always accommodating. Rooms are small but comfortably furnished. The open shower is my highlight. The breakfast buffet, from sweet to savory, is also an absolute taste experience. We are booking again next year. Thanks so much

The location is good. It's in front of the station. The hotel rooms are very nice and clean. I used it when I was traveling alone, and I would like to come here again next time. I recommend it.

A well-kept, clean hotel. Top location. Good price.

Everything was great.Hotel in the immediate vicinity of the train station/city center.Despite being close to the train station, the rooms were absolutely quiet

There are some advantages and disadvantages. Pros: the location (right next to public transport), room upgrade when there was a problem Cons: cleaning (we said twice or more for cleaning but they did not come. We stayed 5 nights, on the last day they finally cleaned the room but didn't renew the empty soap bottle.), there is not a thing in the reseption every time.

The room was great with an excellent breakfast! Sadly our TV did not work and no-one could fix it :-( Not sure about the glass showers....

Very good but more information needed on arrival. NOTER: Your room will only be cleaned and the min bar restocked every other day.

Very well run hotel - the only drawback... the food in the restaurant...

Hotel, well located especially for public transport

We arrived at the hotel without many expectations great location, Breakfast just fine Rooms are fine Ok staff Highly recommended

the hotel located right next to the train station, offering very convenient location. the rooms are spacious and extremely comfortable. l eapecially want to highligh the two receptionists, they were excellent and provided all kinds of assistance.

Great location, friendly & helpful staffs, well maintained rooms. Perfect stay! Thank you 😊

Comfortable and centrally located hotel right next to the main station. Quiet rooms with stylish green carpets, good lighting, strong shower with great temperature control and little extras like high quality Malin and Goetz soaps. Manager and reception staff were friendly and professional.

The location is just great! Check-in and check-out were problem-free. The room was well tempered and wonderful for 2 nights. You also didn't hear anything from the hallway or the other guests in the room. The breakfast was also very good! Only the jackhammer in the morning from the adjacent construction site significantly disrupted the stay and the morning relaxation that one wants on vacation. We went to bed later that evening and had planned to sleep in on the drive home. Unfortunately that wasn't possible at all. We would have liked to have known about the noise beforehand. It had nothing to do with normal city noise! I would actually have expected a price reduction for the rooms.

Super hotel in a great location close to public transport. Rooms spacious and clean. Below the hotel there is a restaurant where you can eat pasta and pizza. Breakfast with all the trimmings. Don't hesitate, just do it!

Good value for money. The old, green carpet is certainly a matter of taste. Nice staff. EDIT: Tried to have the comment removed due to alleged "defamation". I find this unprofessional and am therefore reducing my rating from 3 to 2 stars.

Lisa in the reception was very nice and kind to us and very helpful!!! Good location.

Very good location to the main train station. Air conditioned and large rooms

Pros: Near the Hauptbahnhof station, close to Marienplatz, quiet if you don't get a room near the construction site or towards the street, friendly staff, fridge in the room. Cons: Dusty room, a lot of dust there, maybe from the construction site. Be aware when getting a room: there s a construction site with cranes and the full package on the other side of the hotel . Some reported that it is very noisy. The fridge doesn't cool well. The shower is basically a transparent glass near the bed, and the bathroom itself is some sort of improvisation that takes space inside the room - also, it has no ventilation. They rarely clean the room, ok, no problem, at least take the trash or tell us where to drop it. The tap water is drinkable, although they advertise that you get a free bottle of water daily, that was not the case. Overall, that's NOT a 4 star hotel, maybe the price meets the 4.

As always, everything is tip top 👍

Very good location 10 minutes walk from the city center… metro right opposite at the station… with quality services… room and breakfast. On-site parking (27 euros/day)

5 minutes walk to Stachus, 10 minutes to Marienplatz

We liked the clean modern rooms. Breakfast was very good but we had a lesser experience with dinner. The restaurant was understaffed. Only two employees were running everything while it was extra busy. Unfortunately the guy behind the cash register couldn’t stay professional and was curt and unfriendly. Pushing the receipt in my hands and not saying anything while avoiding eye contact. Felt like a burden and unwelcome.

I believe that everything is based on good service to leave good memories, but that didn't happen. Firstly, lack of information at breakfast, bad-tempered employees, lack of staff, lack of glasses, little availability of food at the buffet, rude treatment of guests first thing in the morning, which was supposed to be an experience of at least 4 stars As the hotel informs, it was the maximum 1 star, we have stayed in hotels with low scores but with excellent service. There is no towel dryer, and they don't dry during the day, especially now in the summer when we take a lot of showers a day. All of this reflects on the travel experience, as we always started the day with people's negative energy and terrible service. We won't be back.

I believe that everything is based on good service to leave good memories, but that didn't happen. Firstly, lack of information at breakfast, bad mood staff, lack of staff, lack of glasses, little availability of food at the buffet, rude treatment towards guests first thing in the morning, which was supposed to be an experience of at least 4 stars As the hotel informs, it was the maximum 1 star, we have stayed in hotels with low scores but with excellent service. There is no towel dryer, and they don't dry during the day, especially now in the summer when we take a lot of showers a day. All of this reflects on the travel experience, as we always started the day with people's negative energy and terrible service. We won't be back.

I came on a family trip and booked two rooms, but the rooms were too far away. I asked the guide if I could change it, but he said he couldn't because it was fully booked, but it said on the internet that there were vacancies. My English is limited, so I couldn't understand it properly.

I'm always happy to come back. Very again. Very well located for any excursions. Very nice feel-good area

**Title: Disappointing Experience at Flemings Munich - Needs Serious Improvement** I recently stayed at Flemings Munich and, unfortunately, my experience was far from satisfactory. From the moment I arrived, I encountered numerous issues that marred what should have been a pleasant stay in a reputable hotel. Upon check-in, I was greeted by the receptionist, Onni, who displayed a level of unprofessionalism and discourtesy that I have rarely encountered in my many years of travel. My questions about the room and hotel amenities were met with dismissive responses and a palpable lack of interest. Her attitude was not only unwelcoming but also set a negative tone for the rest of my stay. When I attempted to address my concerns with management, I was informed by Onni that no manager was available. This was both surprising and disappointing, as I believe that every hotel should have a point of contact for guests to resolve issues. The absence of managerial support left me feeling unheard and frustrated. The room itself did not meet my expectations. It was small, poorly ventilated, and did not appear to be properly cleaned. There was visible mold in the bathroom, and the bed linens were questionable in terms of freshness. When I brought these concerns to the attention of the front desk, I was once again met with indifference. Onni’s response was dismissive, suggesting that I should lower my expectations. While I understand that Flemings Munich is not a five-star establishment, basic hospitality and cleanliness are fundamental to any hotel, regardless of its star rating. Unfortunately, these standards were not met during my stay. In conclusion, my experience at Flemings Munich was disappointing, primarily due to the lack of customer service and attention to detail. I hope that the management takes this feedback seriously and implements necessary improvements. Until then, I would hesitate to recommend this hotel to other travellers.

Great location, clean, practical, and very nice-helpful staff.

Brilliant hotel, staff were amazing, Onyi was so welcoming and organised something for my partners birthday which was so lovely, hotel was spotless

Great location, facilities and staff! Baby friendly, and kind assistant front desk manager

We visited Cucina da Nina every morning because the breakfast there is amazing! And service is fantastic; especially Joelle made our mornings 🩷 Nina and Anu from Finland

We had stayed at a Fleming's Hotel in Frankfurt and expected this hotel to be similar, but were a bit disappointed in the room's appointments. The room was of a good size, but the wardrobe was kind of small and inadequate for a stay as long as we had planned. It would have been a good size for a single person staying for a few nights. I ended up requesting a second sling luggage holder so we could operate out of our suitcases. There was only one chair in the room besides the desk chair. The bed was comfortable, the housekeeping staff did a good job keeping the room clean. They put out drinks for us at least every other day, including bottled water. I think they may have given us a room for handicapped guests based on the toilet, which had fold down arms that made it throne-like, We did not eat at the restaurant except for breakfast. The breakfast buffet was outstanding in my opinion, as was the attentiveness and friendliness of the restaurant staff. On a few of the days, there was a large group of breakfast customers, which had the staff a little overwhelmed, but they certainly tried hard. When the atmosphere was a little more relaxed, they did a very good job of keeping up with customers desires. One of the young ladies deserves particular praise, in my opinion - she saw that i had left my backpack hanging on the back of my chair after breakfast. She ran a block and a half to get it to me as we were on our way with our luggage to catch the Lufthansa Express bus to the airport. I would have figured it out when I didn't have our return tickets for the bus, but she saved us a lot of time and effort. I wish I had asked her name.

the hotel is located in an area full of construction sites and being on the 4th floor the building swings significantly. I wouldn't recommend it

Joelle at the breakfast was excellent, while all the staff were good she was great, big smile, efficient and welcoming. The front desk staff were very helpful with directions. The location, across from the train station was great! The housekeeping department was bad, I had to ask for things several times. Each time the room was cleaned there was something missing.

Located in the middle of the city center and therefore ideal for a city tour. However, there are a lot of construction sites all around that spoil the whole thing. You can't even get anywhere close to getting from A to B by bike. There is currently demolition work in the building next door which was not communicated by the hotel before arrival. From 9 a.m. the whole building shakes, there is dust, noise and the parking space is severely limited. Vehicles that have to be parked in the courtyard are full of construction dust after a day. Unfortunately, you have to bear the costs for cleaning yourself. And they also charge parking fees for that. If we had known this in advance, we would have canceled the stay accordingly. We were not offered an alternative hotel when we checked in but only when we expressed our displeasure at checkout. The whole general service, be it reception, restaurant or housekeeping is subpar. 3 days stay and no cleaning of the hotel room. Forgotten orders in the restaurant, not accepting cash payment and service staff who simply ignore you when you want to place an order. Breakfast for €27/day/person is not worth the price given the limited selection. Room in the attic over two floors was still OK, but the air conditioning was too weak for the upper sleeping area. We won't be coming back on our next business trip.

The staff at check-in and in the bar/breakfast bar are extremely friendly and helpful. The location is absolutely great. You don't have to check in via PC. Unfortunately there is also no room for your suitcases before and after your stay. But all in all a great hotel with a good breakfast and nice staff. We'd love to come back.

2 of the 3 receptionists were very rude people, the Asian one was very polite and friendly, the other two were annoying, other than the staff, it's a nice hotel

Ragged shop, small rooms with a transparent shower right next to the bed, SPA closed, 2/3 of the services not affordable. Much promised, very little delivered. At least the rooms are clean and the only employee available is extremely overwhelmed but tries hard.

Service was outstanding and super helpful. Unfortunately half of the rooms are next to a major long-term construction site. At 7AM you are awoken by the whole building vibrating and loud noise. I find the room prices are not justified. For sure the hotel is compensated by the contractor for this major inconvenience. They should pass it on to guests… The least the hotel could do is to inform guests of this inconvenience in advance.

Perfect hotel in a top location and car parking behind the hotel is super convenient

- Check-in is an imposition. It's digital, there are a ton of questions asked, it's tedious to type. Even with spontaneous help from the receptionist, it's arduous. - "Modern" bathroom, which means: . Completely transparent shower into the room . You cannot close the water outlet on the sink . The sink tap is very low: you can't put your face under it or fill a bottle.

Our experience was a very wonderful at the Flemings Hotel München-City the staff was amazing the lunch we had was a pizza and was one of the best ones we had so far I will say event better than the one we had in Italy The breakfasts was amazing lots of choices on the offer the coffee beautiful aroma and the beer 🍻 very smooth and cool I will recommend to all of our friends and family if they want to travel to Munich With all the love and Respect to the staff Victor & Samantha 😍

Everthing was very good. Especially Onyi at thr reception she is helpfull profetionsl and kind. I revommend her exellent job and will come again in this hotel.

Nice location, but practically no service whatsoever. The his felt like a very low cost hostel. You get to create your own room keys in a four star hotel while talking to a somewhat rude service person. Check in was delayed for 20 minutes because their own website that took in the booking was not showing the payment confirmation even though I received a reservation confirmation. Rooms are small, outdated. Curtains cant create darkness. I’ve spent over 100 days in other Flemings hotels. I can’t imagine coming back.

If you don't want to be woken up by the construction site at 7 a.m. then you should look for something else.

Very nice hotel in a central location in Munich. Clean, convenient, great breakfast, and excellent service from the staff. I personally want to compliment Shaun for his professionalism and attitude. Shaun literally went the extra mile by chasing a guest outside the hotel with a bag of goodies to give him, complimentary, to take away because he didn’t have enough time to eat. Very well done, Shaun! Keep up the good work.

We spent three nights at the Flemings Hotel near Munich Central Station. The location is really excellent, with good connections to the public transport network. Now to the negative part of our stay: We had booked the Signature Maisonette Studio, which has a hefty price. Unfortunately, upon arrival we noticed that the room was quite dusty. After our complaint, we were immediately offered cleaning staff, which we declined, saying that cleaning the next morning would be enough. Unfortunately, no one showed up to clean the room the next morning, and the room wasn't cleaned on the second day either, even though we had requested and been assured that the room would be cleaned daily. At least the gentleman at reception was kind enough to give us fresh towels and two vouchers for a Secco in the restaurant (which we found unnecessary and didn't redeem). Additionally, the ventilation in the bathroom and one of the televisions didn't work. The coffee machine was dirty and initially poured brown mud into the cup, which we had to use for three days because no one cleaned the room. Flemings, please check your rooms thoroughly. There were massive cleanliness and hygiene problems. For the price it was an incredibly bad experience and more like a hostel. I can definitely not recommend this hotel and would advise anyone not to book there.

Our stay was great. The location of hotel is great. Staff are polite and helpful. Room is clean, the beds are comfortable and we had a good rest. Breakfast choices are great.

The hotel is very well located and the rooms themselves are quite good, unfortunately I have to criticize the curtains. The rooms cannot be completely darkened, which is quite unpleasant in the summer because it gets light early and the room is therefore very bright and you are woken up early. The cleanliness was good except for the insufficient dust removal. The breakfast buffet was very good and very rich. The location is very good. You're right next to the main train station, but you don't notice much of the noise. I'll definitely be happy to come back, but next time I'll make sure it's darkened properly.

No hot water at night (after 11pm) for all 3 nights that we stayed there. No luggage storage, so you have to go to the locker nearby. And no room cleaning during our stay although they told us that they will do the cleaning in the 2nd day.

Beautiful hotel, best location, the rooms are very large, huge selection of breakfast, top service, friendly staff👍👍👍👍👍

We were upset to know that there were no luggage storage service at this hotel. The hotel information indicated luggage service is availabe but we were asked to scan QR code to use paid self-service locker to keep luggage after check out. We booked late afternoon train, so we had to pay Euro 39 for the storage fee for 2 luggage. The unpleasant experience made us feel not welcome to stay. The receptionist was nice otherwise.

Staff appeared annoyed when enquiring into the lack of hot water, had to have a couple of cold showers. Javidan was the only employee that showed any care and or professionalism, the rest no good!

Centrally located with friendly service and a delicious breakfast

Receptionist refused to store our bags after check out. Instead we were given a QR code to book for paid locker space somewhere 5 minutes down the road. No thanks! What made it even stranger is that we were able to leave bags with reception before check-in without any problems (we were even given printed tickets for them, so it was clearly a routine process!). When checking out we were told that it was not allowed/possible to leave bags with the hotel. (?!) Seems like a bizarre policy for a hotel who markets itself as relatively premium and attentive to customer service. We left feeling very annoyed about the inconvenience rather than thinking about the great breakfast or lovely sauna facilities. Staff was very friendly and helpful otherwise.

It has been a very uncomfortable stay. To begin with, the room was very cold. But much! Even though the heating was on, it did not get hot enough on the two nights I stayed. The room is unpleasant, with the TV too far from the bed and too poor lighting. Especially in the toilet: impossible to get ready in the morning due to lack of light. And the bottom line was that on the afternoon of the first day and the morning of the second, there was no hot water, so I had to shower both times with cold water. Since there is no telephone in the room to contact the reception (how crazy about self-check-in receptions!), I went down to the reception twice to protest: on neither occasion was anyone there . A disaster! Not only will I not return to your hotel, but I will recommend that no one stay there.

Friendly, courteous reception and service.