Flemings Hotel München-City in München

Very clean, close to the train station, very friendly

The location is perfect if you're in Vienna for business and traveling by train. It takes about 15 minutes to get to the city center. The service in the restaurant is very good. Self-check-in is a bit of a hassle, as you still need assistance. I don't understand why they don't have a regular reception, but that's up to the hotel. The construction site is still there, and it was very loud in the afternoon and started at 7:00 a.m.

Our stay was fine. We got a 20% discount on the room rate through a summer promotion, so it was very good value. Everything was perfect for that price. But for a higher price, I'd look for something else next time. The reception was moderately friendly (only the evening porter was super nice), and we waited over two hours for our room (until 4:15 p.m. when we checked in at 2 p.m.). We were offered a room on a different floor, but that wasn't an option with two teenagers traveling alone. I had to ask three times, and the lady always said, "Come back in 10-15 minutes, then it'll be ready." So I came back from the 5th floor three times, stood in line in the lobby, and was again put off with the words, "You can also take the one on the 3rd floor, otherwise it'll take longer." The rooms are very spacious, but seem a bit dated, but very well maintained. The shower in the middle of the room feels odd. The hairdryer was old and dirty. The beds are very comfortable! The location is super central, but unfortunately very noisy due to the large construction site behind the building. Drilling was taking place very early in the morning, but there was no advance notice. However, the soundproofing was good, considering the street noise and the train station across the street. All in all, it was okay. Would I come back again? Maybe, but at the regular price, I'd probably look for an alternative nearby.

This is the second time that I have stayed at Flemings Munich. It is such a great place. The rooms are clean and comfortable, the staff was great, and the location is just perfect. Across the street from the main train station (Hauptbahnhof), Flemings was great once again. I will always stay here when in Munich!

Great location, clean, friendly staff in every respect, and a lovely large room with a fantastic glass shower in the middle of the room; it's got something.

Clean and comfortable rooms with fast wifi and neat integration with cast to your TV(not many hotels have that) . Location is great with main munich central station 5 mins away, lots of eateries and marienplatz just 15 mins walk. Shout out to Onyi for great service.

This is a nice, very clean hotel however it really needs to be advertised as an adult only hotel due to every room having clear shower walls exposing you showering to everyone else in the room. There is no bathroom door and clear shower wall is next to the bed. We had two teenagers with us so this was not a good fit for us. We were told this is the Fleming Hotel concept. Being located directly across from the train station was great however they do not have a parking garage near by for those driving cars. The hotel “unloading” zone out front is blocked off resulting in guests dragging their luggage from way down the road from the nearest public parking garage in the rain. As long as you do not drive a car then this is a great location.

Everything was great and professional Room clean Breakfast perfect Staff friendly and respectful I will come again and suggest to have a nice experience there for everybody❤️

A very nice, centrally located hotel. Despite being close to the train station, it was very quiet and had high-quality amenities.

Wonderful stay with a special thank you to Ali! I had a fantastic stay at this hotel! I received a warm welcome right from the check-in – I would especially like to thank the staff member Ali, who gave me a free upgrade so we could get to my room early. The room was very clean and modern. The service throughout the hotel was attentive and friendly. The breakfast was also plentiful and fresh. Thanks to Ali, I felt welcome from the very first moment. That's the perfect way to start a vacation. I'd love to come back!

Unexpectedly high-quality hotel in close proximity to the train station. Great breakfast. Great rooms.

The hotel impresses with its central location – both the main train station and the city center are within easy walking distance. Particularly noteworthy is the exceptionally friendly and courteous staff, who attentively and enthusiastically attend to all requests. The breakfast, while not particularly extensive, is of high quality and lovingly presented – true to the motto "small but perfectly formed." The rooms are very clean, albeit quite compact. However, for a short stay, this was perfectly adequate for us. Overall, the hotel was a very good choice for us – we felt completely at home and would happily return.

The best hotel of my business trips to Munich so far. Centrally located and good service. The shower smelled a bit, but it was bearable. Breakfast was wonderful and very reasonably priced. The reception staff worked hard and were super friendly. I'd be happy to come back.

Only the bathroom is visible, but other than that it is very good.

The hotel is in a truly central location in Munich. My room was a good size and very clean. The fitness and sauna area were also great. The service was very friendly and helpful. I'd be happy to come back. 💪

The reception staff deserves special mention. We've probably never encountered such friendly employees. That alone is reason enough for us to book Flemings again. We'd be happy to come back.

The staff is very friendly, whether late at night or at breakfast, always accommodating. The rooms are small but comfortably furnished. The open-plan shower is my highlight. The breakfast buffet, from sweet to savory, is also an absolute taste experience. We'll be booking again next year. Thank you so much.

I stayed at the Fleming's Hotel near Munich Central Station and was very satisfied. The location is central and ideal for sightseeing or business trips. The furnishings are modern and stylish; everything appears well-thought-out and of high quality. I was particularly impressed by the cleanliness – everything was spotless. The staff was also extremely friendly and helpful. Overall, a recommendable hotel for anyone who appreciates comfort and a good location.

The staff at check-in and in the bar/breakfast area are extremely friendly and helpful. The location is absolutely top-notch. Checking in via computer isn't necessary. Unfortunately, there's also no room for storing luggage before and after your stay. But all in all, a great hotel with a good breakfast and friendly staff. We'd be happy to come back.

We booked in ourselves in the hotel for the last night of our two week holiday across Austria and south Germany. We had a superior double room with breakfast. The room was excellent, clean, cool, bright with comfortable beds. Easy to connect WiFi also helped. I have scored the service as four star because the gym facilities are rather old. I couldn't work out the treadmill to start no matter what. our breakfast was fine with plenty of healthy options. That the hotel is opposite the main train station also helped. Remarkably, the street was quiet throughout the night. I fully recommend this hotel.

Service unfortunately quite bad. Had to cancel a stay due to personal reasons and contacted them for a potential refund, which they refused. This is obviously not the problem here, as I had booked a non-refundable stay, but it was the style of communication that threw me off - I had sent them a personal message explaining my circumstances and received a one-word response: „abgelehnt“. A subsequent request to consider moving the reservation to a different date was ignored completely. I don’t expect freebies, but from a chain like Flemings, I do expect respectful communication and customer service.

A run-down place, small rooms with a transparent shower right next to the bed, a closed spa, and two-thirds of the services unaffordable. They promised a lot, but delivered very little. At least the rooms are clean, and the only employee, while completely overwhelmed, tries hard.

Reception and staff very friendly and helpful, breakfast and dinner in the hotel's Italian restaurant were first-class, hotel rooms were large and clean, mattresses could use replacing but were still acceptable, walk-in shower

Got charged unexpectedly high prices. First we booked it would cost 1100 Euros for 5 nights including breakfast. Then after we figured out it didn't include breakfast, the cost went up to 1300 euros. We argued since we initially booked breakfast we should get it including breakfast for 1100. They agreed. When I got the bill it was 1330 euros. Furthermore, the breakfast cost was only 10 € per day, so the additional 200 € was just a scam. Furthermore, some of the rooms were infected with silverfish. Quite disgusting and easy to take home those pests accidentally.

Room and breakfast were good. But I had booked three nights and received confirmation (by email). Only two nights were booked in the system when I arrived. I had to dig through four months of emails to prove that I had received confirmation by email that three nights had been agreed upon. I had to go to reception five times and search through my email account for ages. Simply annoying and unnecessary!! - Also the behavior that I first had to prove that the error was Flemings' and not mine. !!!

The Hotel Flemings in Munich is a true little gem – especially for business travelers. The location near the main train station is super convenient, but what really impresses are the many thoughtful details. The rooms are spacious, bright, and modernly furnished. Particularly pleasant: air conditioning and a coffee machine in the room – perfect for a relaxed start to the day or a quick break. The reception staff were incredibly warm, professional, and helpful – you immediately feel welcome, and they gave our group of three an unexpected upgrade. And my personal highlight: the gummy bears in the lobby – a sweet gesture that sticks with you! 🍬 The breakfast was very generous and varied. I loved the combination of classic international selections (fruits, croissants, egg dishes) and the Bavarian part with fresh white sausages and pretzels – a real treat! 🥨 One small downside: Due to a nearby construction site, noise was already audible from around 7 a.m. Perhaps a nuisance for late risers – less of a problem for early birds. An all-around successful hotel with style, comfort, and personality. I would be happy to return.

We (unfortunately) had to spend two nights there on a business trip. Next door is a huge construction site, which starts making a lot of noise before 7 a.m. and continues until well over 6 p.m. The rooms facing the supposed inner courtyard are extremely loud, and it's a disgrace that they're rented at the same price as the other rooms. We paid €290 per night including breakfast for two people, probably because we were attending a trade fair; for one person, it was €250. The air conditioning worked reasonably well. The room is rather worn. The bathroom is extremely awkward and impractical. The bathrobe had a heavy blood stain. Rooms are only cleaned after two days. It's not even good for the price. The breakfast can be described as average at best. The rolls are tasty, but nothing special. If you just need a quick coffee, you're better off staying nearby. The breakfast is definitely not worth the €20. On a positive note, the staff are friendly. Despite its convenient location, I can't recommend the hotel, at least not as long as the construction site next door is active. And that will likely be the case for quite some time.

Will definitely come back to München and stay at the Flemings. Onyi and Nelis were great hostesses. Breakfast great. Location Perfect!

IT WAS A PLEASANT SURPRISE THAT THE HOTEL RESERVED FOR ME THE SPECIFIC TYPE OF ROOM (CORNER TOWARDS BAYERSTRASSE) IN WHICH I HAD STAYED IN MY PREVIOUS STAY AND THAT IT WAS READY UPON MY ARRIVAL AT AROUND 13.00. THE HOTEL IS CLEAN AND QUIET. VERY IMPORTANT FOR ME.

After several visits to Munich for work, this was a very pleasant surprise. The room was very comfortable, the breakfast delicious, and the service was perfect. I recommend it and will definitely return next time.

Great reception staff. Oni was great (sorry if misspelled your name). Nice sized rooms with great A/C and great shower (be warned though, glass box), decent breakfast. Across from Hauptbahnhof and a 20-25-minute walk to Marienplatz. Parking is expensive down the street at $35 Euro/night. Breakfast is good and staff will cook you eggs to order if you ask. Cleaning service is every other day. Massive construction nearby, but no noise was made during the evening. Easy walkiing to several good restaurants and convenience stores. Immediate area is not very well taken care off, but that sure isn't the hotel's responsibility.

Super experience, well located, clean with a nice style, and very friendly staff, I would return a thousand times

Very centrally located, breakfast good. I'm just wondering if anyone put themselves in the guest's shoes when setting up the rooms. Everything is very dark and minimally lit. The cabinets and surfaces are black, so you can't look comfortably. The bathroom is an aquarium, made entirely of transparent glass and doesn't offer any privacy. Body cleansing in the shop window. I really wonder if no one can think of such nonsense when setting it up.

Great team. Very friendly. The staff is great. The rooms are very clean! Location is in the middle of the city. 100% recommended.

Great location, first class service, Good breakfast, check in/out process friendly and fast.

I've already become a regular guest at this hotel. I think it's great and so friendly. Don’t be fooled by “self-check-in”. The front desk employee was again so great, friendly, funny, absolutely competent and helpful. Nothing more is needed for an attentive reception. You and the hotel have somehow "overdelivered" my expectations & I am an absolutely grateful guest to have found it as a wonderful location in Munich. Thanks to the whole team at Flemings Munich City. Keep it up! I will definitely visit you again and definitely recommend you. ps: there is even a small sauna. A blast for this location.

This was an amazing hotel. We took trains in and out of the city, and this was such an easy walk from the station. It's not too far from Old Town, and the walk it a pretty nice one. The rooms are very large, with a nice TV. The only weird thing is that the shower is in the middle of the room and clearly visible. It wasn't that bad though. Great views from our room, and the hotel downstairs was very convenient.

The cleanliness of the hotel and the friendliness of the staff are very nice. We were especially pleased with the helpfulness of Javidan, Ali and Fatih. It is a hotel we will definitely choose when we come to Munich again.

Very well located near the station. Room good but dark. Housekeeping to ask if you want it done

Convenient and Comfortable Stay I recently stayed at Flemings Hotel for three nights and was thoroughly impressed by its location and services. Situated just a 5-minute walk from München Hauptbahnhof (central station), the hotel offers exceptional convenience for travelers. The hotel's proximity to the main station makes transportation a breeze, whether you're exploring Munich or heading to the airport. The staff were consistently helpful and welcoming, adding a personal touch to my stay. A standout feature was the hotel's Italian restaurant. I enjoyed dinner there each evening, and the service was consistently excellent. The food was delightful, and the dining experience was a highlight of my trip.

The rooms are a spectacle!!! I totally recommend

Okay hotel in the city center of Munich. They have self-check in only which did take its time due to the machines. Moreover, one person of my party was told that we don’t have breakfast in our booking so she waited in the “lobby”. We did have breakfast though but she then didn’t have time upon realising it to eat. The rooms are an odd combination of modern and old and don’t offer much light.

🔵Check-in time is 14:00 🔵The room was generally cool, you cannot turn on the heating system manually, the air conditioner is only there for cooling. 🔵The room is a bit dark, and there is no privacy in the shower and toilet areas, the windows of the shower are easily visible from the outside :) 🔵The service was very friendly and polite. 🔵The location of the hotel is right opposite the station. 15-20 minutes walking distance to the center. You are walking on a straight street. "It is possible to see different types, but we did not have any problems with security. 🔵Breakfast was 27 euros per person, I think it's definitely not worth it. We went to different cafes outside and had a nice breakfast for 25 euros for 2 people.

I was traveling for work and stayed 2 nights. The staff is very friendly and the rooms were clean and pleasant. Definitely recommended!

Extremely friendly, helpful and approachable employees on Friday, November 28th, 2024 in the morning and at lunchtime.

Good location, nice room, nice staff. The only criticism: The shower towels are very flimsy and no longer absorbent, do not meet the 4* standard and should be replaced. When we asked, we got two others, but unfortunately they weren't any better. Otherwise everything was great - we'll be back.

We were satisfied with the location, room was clean and really happy with the staff named Javidan Guluzade who took care of us. He was very helpful and gave very good recommendations. We are really greatful.

It’s across the street from Hauptbahnhof. The rooms were nice size with a mini fridge. The shower is right by the bed with clear glass. I didn’t mind it as I used the room alone. The finnish sauna downstairs is small but very nice.

Good breakfast. Cold room, with dim light

stayed for a couple of nights. well what can I say.. this is the worst experience with 4 star hotels. the rooms do not match those stated in the description (much smaller and very dark), the shower is made of transparent glass... made of transparent!!!! maybe someone is so open... but not me!!! I don't know who and how rated this hotel at 4.6 on Google, but I would give it 3 stars with a stretch 🙈 when entering the room, a pungent smell of bleach hits your nose... we waited an hour for it to disappear... the breakfasts are very mediocre, as in 2-3 star hotels... I will say again that the toilets are terribly made... a small stall with a toilet and a transparent shower... I do not recommend for that kind of money!!!! besides, there were no more parking spaces in the parking lot and they sent us to another parking lot... saying that it was our problem... and there was no reception there...🤪🤪🤪

1 star for the staff, 1 star for good public accessibility. Otherwise, unfortunately far too expensive for the dark, dusty room. You also have to like the completely transparent shower without a curtain in the middle of the room - the lack of any privacy is not my case. I'm glad I wasn't here with the kids! The mattresses were very soft or saggy, 3 pillows for 2 people. Breakfast was average, the white sausages were out at 8:20 and weren't refilled.

The FLEMINGS Hotel in Munich. The reception was warm and different as you stand with the host at a station to check in , ours was with MARCEL a very nice man with a very polished touch . It was seamless . The room was large and resembled the pictures on the website. The shower is glassed in so it looks out on the bedroom,(no privacy)but we had nothing to hide so it was a nice touch . Minibar was included and refilled daily. Breakfast was not included but is well worth the expense. Location was perfect…across the street from the main train station (HBF) ,tram and subway. Close to old town ..4 minutes by tram. By train, Fussen was an 1h30 min away, Salzburg was less than 2hrs , Dachau 20 minutes . Mall beneath the HBF was a big + …it had all the conveniences , groceries,restaurants (mostly take out),pharmacy, liquors and then some . Thank you again MARCEL and DARINA for frequent inquiries as to our satisfaction. Last but not least a special thanks to IVANA (the birthday girl) in management for coming to my rescue for helping me locate a store to replace an essential accessory for my CPAP machine . We would recommend the FLEMINGS without hesitation 😉 BTW, it is a family owned hotel group. Bobby Montreal,Canada. Sept.2024

Staff friendly, service good, but unfortunately the toilets are very small and the room has many minor flaws that ultimately significantly spoil the impression of a 4 star hotel.

When I say MULTIPLE TIMES at check-in that I have to extend a day, and I prefer to do it RIGHT NOW and IMMEDIATELY, because I'm there for work reasons and can't plan when I have time for it or whether I have to do the checkout theater I have time... and then the employee says, yes, we'll just do it later. Even after repeated insistence, no, not now. Yes, then I book in another hotel because I get the confirmation IMMEDIATELY and can pay IMMEDIATELY and can then leave immediately after handing over the keys. Also the cupboard DIRECTLY in the entrance area, total design flaw. And the booking confirmation from the website only came on the day we checked in, so we had already clarified by phone whether our reservation was really through. All in all: cheap, but far from full marks. (and this for things that can be easily solved organizationally)

Great 3 night stay with friends. Breakfast was excellent. Facilities including sauna and gym great, room very comfortable and clean. Would definitely stay here again.

Good hotel near the station but the bathroom is very strange

Great bar while waiting for the train

Looks better on the pictures, I expected more for 180 euro per night. Half of the lamps in the room did not work, and the promised yoga mat from the room description was not to be found. Workout room did not have good ventilation. Very convenient if you are travelling from Hauptbahnhof though.

The hotel is in an excellent location, close to most important sites and in front of it is the train headquarters and a tram station. The service at the hotel is excellent. We took a two-storey suite on the floor above the bathroom, with a double bed, under a bathroom, an outdoor sink, two sofas, and a dining table. The only point I didn't like was that there was no kettle, nor did they include bathroom supplies such as a brush, toothpaste/cotton, and eartips, and there was no slipper (only when I asked the cleaner did he give me a slipper). The bed in our room had two mattresses, one was comfortable and one was bad. The reception was very nice, and when we entered, they gave us a card for each of us to get a drink from the café. The hotel location is perfect and close to the tram station and main train station as well, the people at the hotel reception are of great help. We booked a suite that has two floors with the beds being on the second floor along with a small toilet and tint sink. On the first floor there was a glass shower (with no dimming or curtains) and toilet along with external sink, as well as a small coach and small dining table and fridge. Cons: Badly there is no kettle, slippers (we were provided with ine when we asked), toiletries. One of the beds was really not comfy 🥲.

Only its good location, located in front of the Munich central station, is the only thing notable. The rest, much to improve: -Self check-in service, which shows a considerable reduction in staff -Room cleaning every 2 days, they say to contribute to nature and climate change, but they do not say that it is also to reduce costs. Luckily it can be indicated that they do it every day. Even so, one day they forgot and had to be claimed. -Correct breakfast, but staff with very little desire and little attention. -One day one of the two quilts was missing; We indicated it and the receptionist took one out of a closet, put the cover on it right there at the reception and gave it to us so that we could take it directly to the room, to the 6th floor. I had never seen this in any hotel. In short, I would only recommend it if you need to be close to Central Station.

Wonderful hospitaity and location

No reception.. no phone in room Self chick in and complicated

What about minimal services, nice rooms, just enough common areas, sufficient breakfast, expensive price around 450 for a double room Out of season

Nice hotel close to the octoberfest

This hotel was a Wonderful place to stay. It's very close to the train station and convenient to the city and metro. Was very clean and the room was comfortable! The staff were friendly and checkin was quick and easy.

Hotel staff is lovely and very helpful. Location is great near train station and hotel is spotless. I would definitely stay here again.

This hotel is perfectly located to Oktoberfest! Nice large bathroom for my husband who is 6’6”

They have care of the detail..appreciate it. Clean nice big rooms, comfy beds, big table to work...what else in the center of Munich!

Top located, cozy city hotel with a very good breakfast. Directly on the tram line and at the south train station exit. Not very large rooms, but practically furnished. Only the air extraction in the shower and toilet could be more effective.

Onyi from reception and Joelle from the bar were super helpful, friendly and nice. Highly recommend!

We found this hotel as a very nice place to stay. It's located right in the city centre of Munich, steps away from Munich Hauptbahnof and walking distance from the Old City and its attractions. Very warm and welcoming reception staff, good-sized and clean room, comfortable beds and delicious breakfast are few of benefits one can get staying there. Highly recommended. We will definitely come back. Thank you.

very good location right next to the train station, but not a really nice area. Beds (two single beds that always slipped apart) and the mattresses were far too soft. We had a duplex, but the second floor doesn't really offer any added value. There is no heating; only one air conditioner that was set to 15 degrees (and therefore very cold). Good breakfast buffet. Check-in procedure with self-check-in is relatively complicated.

We were happy with every aspect of this hotel, from the clean room to the sauna facilities to the excellent reception. Marcel knocked it out of the park!

The location is good. It's in front of the station. The hotel rooms are very nice and clean. I used it when I was traveling alone, and I would like to come here again next time. I recommend it.

A well-kept, clean hotel. Top location. Good price.

Everything was great.Hotel in the immediate vicinity of the train station/city center.Despite being close to the train station, the rooms were absolutely quiet

There are some advantages and disadvantages. Pros: the location (right next to public transport), room upgrade when there was a problem Cons: cleaning (we said twice or more for cleaning but they did not come. We stayed 5 nights, on the last day they finally cleaned the room but didn't renew the empty soap bottle.), there is not a thing in the reseption every time.

Very good but more information needed on arrival. NOTER: Your room will only be cleaned and the min bar restocked every other day.

The room was great with an excellent breakfast! Sadly our TV did not work and no-one could fix it :-( Not sure about the glass showers....

Very well run hotel - the only drawback... the food in the restaurant...

Hotel, well located especially for public transport

We arrived at the hotel without many expectations great location, Breakfast just fine Rooms are fine Ok staff Highly recommended

the hotel located right next to the train station, offering very convenient location. the rooms are spacious and extremely comfortable. l eapecially want to highligh the two receptionists, they were excellent and provided all kinds of assistance.

Great location, friendly & helpful staffs, well maintained rooms. Perfect stay! Thank you 😊

Comfortable and centrally located hotel right next to the main station. Quiet rooms with stylish green carpets, good lighting, strong shower with great temperature control and little extras like high quality Malin and Goetz soaps. Manager and reception staff were friendly and professional.

The location is just great! Check-in and check-out were problem-free. The room was well tempered and wonderful for 2 nights. You also didn't hear anything from the hallway or the other guests in the room. The breakfast was also very good! Only the jackhammer in the morning from the adjacent construction site significantly disrupted the stay and the morning relaxation that one wants on vacation. We went to bed later that evening and had planned to sleep in on the drive home. Unfortunately that wasn't possible at all. We would have liked to have known about the noise beforehand. It had nothing to do with normal city noise! I would actually have expected a price reduction for the rooms.

Super hotel in a great location close to public transport. Rooms spacious and clean. Below the hotel there is a restaurant where you can eat pasta and pizza. Breakfast with all the trimmings. Don't hesitate, just do it!

Lisa in the reception was very nice and kind to us and very helpful!!! Good location.

Good value for money. The old, green carpet is certainly a matter of taste. Nice staff. EDIT: Tried to have the comment removed due to alleged "defamation". I find this unprofessional and am therefore reducing my rating from 3 to 2 stars.

Very good location to the main train station. Air conditioned and large rooms

Pros: Near the Hauptbahnhof station, close to Marienplatz, quiet if you don't get a room near the construction site or towards the street, friendly staff, fridge in the room. Cons: Dusty room, a lot of dust there, maybe from the construction site. Be aware when getting a room: there s a construction site with cranes and the full package on the other side of the hotel . Some reported that it is very noisy. The fridge doesn't cool well. The shower is basically a transparent glass near the bed, and the bathroom itself is some sort of improvisation that takes space inside the room - also, it has no ventilation. They rarely clean the room, ok, no problem, at least take the trash or tell us where to drop it. The tap water is drinkable, although they advertise that you get a free bottle of water daily, that was not the case. Overall, that's NOT a 4 star hotel, maybe the price meets the 4.

Very good location 10 minutes walk from the city center… metro right opposite at the station… with quality services… room and breakfast. On-site parking (27 euros/day)

5 minutes walk to Stachus, 10 minutes to Marienplatz

As always, everything is tip top 👍

We liked the clean modern rooms. Breakfast was very good but we had a lesser experience with dinner. The restaurant was understaffed. Only two employees were running everything while it was extra busy. Unfortunately the guy behind the cash register couldn’t stay professional and was curt and unfriendly. Pushing the receipt in my hands and not saying anything while avoiding eye contact. Felt like a burden and unwelcome.

I came on a family trip and booked two rooms, but the rooms were too far away. I asked the guide if I could change it, but he said he couldn't because it was fully booked, but it said on the internet that there were vacancies. My English is limited, so I couldn't understand it properly.

I believe that everything is based on good service to leave good memories, but that didn't happen. Firstly, lack of information at breakfast, bad-tempered employees, lack of staff, lack of glasses, little availability of food at the buffet, rude treatment of guests first thing in the morning, which was supposed to be an experience of at least 4 stars As the hotel informs, it was the maximum 1 star, we have stayed in hotels with low scores but with excellent service. There is no towel dryer, and they don't dry during the day, especially now in the summer when we take a lot of showers a day. All of this reflects on the travel experience, as we always started the day with people's negative energy and terrible service. We won't be back.

I believe that everything is based on good service to leave good memories, but that didn't happen. Firstly, lack of information at breakfast, bad mood staff, lack of staff, lack of glasses, little availability of food at the buffet, rude treatment towards guests first thing in the morning, which was supposed to be an experience of at least 4 stars As the hotel informs, it was the maximum 1 star, we have stayed in hotels with low scores but with excellent service. There is no towel dryer, and they don't dry during the day, especially now in the summer when we take a lot of showers a day. All of this reflects on the travel experience, as we always started the day with people's negative energy and terrible service. We won't be back.

**Title: Disappointing Experience at Flemings Munich - Needs Serious Improvement** I recently stayed at Flemings Munich and, unfortunately, my experience was far from satisfactory. From the moment I arrived, I encountered numerous issues that marred what should have been a pleasant stay in a reputable hotel. Upon check-in, I was greeted by the receptionist, Onni, who displayed a level of unprofessionalism and discourtesy that I have rarely encountered in my many years of travel. My questions about the room and hotel amenities were met with dismissive responses and a palpable lack of interest. Her attitude was not only unwelcoming but also set a negative tone for the rest of my stay. When I attempted to address my concerns with management, I was informed by Onni that no manager was available. This was both surprising and disappointing, as I believe that every hotel should have a point of contact for guests to resolve issues. The absence of managerial support left me feeling unheard and frustrated. The room itself did not meet my expectations. It was small, poorly ventilated, and did not appear to be properly cleaned. There was visible mold in the bathroom, and the bed linens were questionable in terms of freshness. When I brought these concerns to the attention of the front desk, I was once again met with indifference. Onni’s response was dismissive, suggesting that I should lower my expectations. While I understand that Flemings Munich is not a five-star establishment, basic hospitality and cleanliness are fundamental to any hotel, regardless of its star rating. Unfortunately, these standards were not met during my stay. In conclusion, my experience at Flemings Munich was disappointing, primarily due to the lack of customer service and attention to detail. I hope that the management takes this feedback seriously and implements necessary improvements. Until then, I would hesitate to recommend this hotel to other travellers.

I'm always happy to come back. Very again. Very well located for any excursions. Very nice feel-good area