Flames Burger & Steakhouse in Euskirchen

At the beginning of the business it was absolutely top class in the burger sector. I now find the burgers to be average. And the side dishes are expensive. No reason to go there anymore. A lot of staff were deployed that evening plus the bosses. Suddenly it was time to settle accounts and no one cared about the few guests. Forgot order. The interior design has remained from the old days and is beautiful, the rest is not. And then tipping is mentioned. I saved myself.

We were eating at Flames, had booked a table in advance (that makes sense), the food is good, the service is friendly, now we wanted to redeem a voucher that we had received as a gift three years ago... Unfortunately, this was no longer accepted because he was out of the system? First it was said that it was bought before 2020... then when asked again, it should have been bought before December 2021... and therefore will not be redeemed... No goodwill is shown at all... the 50 euro donation will be I took it but... there isn't even a coffee or a drink on the house? Hospitality looks different in my eyes. The managing director just said that you had enough time to redeem the voucher... that's true, but... I won't buy any vouchers here. Everyone is welcome to decide for themselves whether they want to show goodwill in the store if something doesn't work out to their satisfaction.

Insbesondere mit einem Kellner habe ich jetzt schon zwei Mal schlechte Erfahrungen gemacht, jedes Mal stimmte die Rechnung nicht. Natürlich zu Gunsten des Kellners. Alleine aus diesem Grund kann ich das Lokal nicht empfehlen! Betonen möchte ich allerdings der Burger war Top!

The burger and steak were very tasty.

We received a very friendly welcome and our wishes were taken into account! The food was great, I haven't eaten this deliciously in a long time (I wanted to lick my plate😋) We felt very comfortable!!!

I recently celebrated my anniversary with my girlfriend and it was a completely perfect evening! The drink selection was first class and the food exceeded all of our expectations. The fries in particular were to die for – I can say with certainty that I have rarely had fries this good. The service was equally outstanding; the staff were attentive and friendly, which made the experience even more pleasant. We will definitely come back to enjoy this wonderful atmosphere and delicious food again. It was an unforgettable evening that perfectly celebrated our time together!

Very good quality and excellent service! Clear 5 stars

Best Flame Grilled Burger in Town ♥️ Very attentive and friendly staff

Very good food and friendly service in downtown Euskirchen. I'd love to come back. Then I went back and everything was very good. Really highly recommended, I'll be back.

TOP! It was a true poem! Clear recommendation.

It was a beautiful day today. Casual food, very good advice, very nice service. All in all, a wonderful birthday we had with my daughter. Only recommended.

Far too expensive and the veggie burger or patty could be improved - it was soaked in fat. The burger was average at best, if anything. For this price it's not worth it.

We have already been to various community stores in North Rhine-Westphalia. But I have to say that Flames consistently offers the best quality by far. I'm happy to be there as a guest. Can only recommend it to everyone.

Very tasty burgers, nice service and the location is also cozy. We had a lovely evening. Thanks and keep it up.

Burger good, unfortunately card payment only possible from €20. This is not up to date!

The food and service were excellent. I can definitely recommend the chili cheese fries and the coleslaw. The staff was very quick, friendly and took an interest in us as guests (e.g. asking whether we were satisfied, whether it tasted good, etc.), which you don't find everywhere. The only small criticism was that it was relatively loud and a bit cramped. But that again shows that the restaurant is popular and well attended. 😉

This small, inconspicuous restaurant has a cozy atmosphere and, above all, very friendly staff. The burgers are definitely recommended, as are the dips, which you can also order. The baguette starter with homemade garlic aioli dip was also very tasty. The price-performance ratio is absolutely top for us. We can only recommend it and will definitely come back again. Kind regards from Dresden

On the occasion of a visit to the Therme Euskirchen and an overnight stay at the Welcome Hotel Euskirchen, we went to Flame Essen on Saturday evening. All we can say is that the Restsurant does what it promises. Super fast and extremely friendly service combined with delicious, excellent food. The price is completely justified for what you get. Always my pleasure. We are already looking forward to the next time. Thank you very much 👍👍🔥🔥🔥

The burgers tasted very good. The only major drawback about this restaurant is that it is way too crowded. The tables are too narrow and in the middle you are sat at a bench with strangers. We would like to come more often but unfortunately it will be very uncomfortable for us.

Were here for a family dinner with 8 people and had a very good meal. Everyone received their food at the same time, no one had to wait for the food and it tasted great. Everything is already warm and super fresh. Would love to come back.

I haven't eaten so well in a long time. Everything was perfect. Owner and staff very nice Always my pleasure

A very nicely designed burger and steakhouse. The food is very high quality made from fresh ingredients and the service is very friendly and accommodating.

Modern and clean store. Best burger and fries I've ever eaten. Staff super competent and friendly.

Nice and attentive service. The burgers are ok.

As an experienced restaurant eater, I highly recommend Flames. The food was excellent and the service was outstanding! We have lived nearby for over 4 years and were there for the first time on the weekend. The only thing I was annoyed about after the visit was that I had never been to Flames before. We're definitely going back this week! TOP!

From the interior to the service to the food, everything was absolutely fantastic! We'll be back! And often! :-)

Really tasty burgers in a nice atmosphere.

There is nothing to complain about here.

I haven't experienced such friendly and professional staff in a long time. Our food (steak, burgers, prawns) was extremely tasty and came to the table quickly. The cocktails were great and garnished with very fresh fruit. Tip top

From the service to the food, everything was great. Clear further recommendation.

Tasty and affordable food Fast operation Friendly staff Cozy atmosphere

Service, ambience, food, everything was great. Highly recommended.

Thank you for the lovely evening. We felt very comfortable... See you next time!

Best burger shop in Euskirchen.

Disastrous service, the food we ordered came after about 8 minutes (spare ribs! & baked potato with spinach) Spare ribs were only lukewarm. The baked potato had nothing to do with a baked potato, it was more of a casserole. We spoke to the waitress, who then ignored us and we couldn't order anything new from her. Service is different! After we made it clear to the waitress that she delivered poor technical service and that we couldn't order anything else in terms of food and drinks, did she ask us for a tip at the end, seriously?? I've never done it with my guests in the restaurant, nor have I ever experienced it myself. Dear owner, I am a restaurateur myself in the largest restaurant in North Rhine-Westphalia. Either you take care of your employees or your restaurant will die because of such staff. We had to change restaurants so that my wife could get something “decent”.

We've been twice and the place really deserves it: excellent service with very kind and friendly waitresses. Nice and original atmosphere! Excellent cuisine too, we had hamburgers and chicken salad both times because they were really good quality. Not in this country. There are alternatives that are worthy so we give 5 stars, all of which are well deserved!! Well done

The burger was very tasty. It's understandable that the side dishes cost extra, but given the price of €7.50 for sweet potatoes, I would expect a slightly larger portion. What I can't understand, however, is that my burger costs twice as much and a simple side dish also costs €7.50. The staff was friendly and asked if everything was OK or if you would like something more to drink, which is positive in itself. Nevertheless, I find it a bit unpleasant that you are asked immediately after you have finished drinking if you would like another drink, or that your plate is cleared away immediately after the last bite. I felt a bit under pressure. As a restaurateur myself, I perhaps have somewhat higher expectations.

Burgers are really tasty, the garlic fries are good too. However, I find the portions of the side dishes and especially the desserts to be significantly too small for the quite high prices. For €9 I would have expected more for dessert than a small piece of muffin with a small scoop of ready-made ice cream next to it. The portion of fries with the burger was also really tight. The extra sauce prices (Jägersauce 5€!) also drive up the bill...

I always like to go there, nice staff, good meat. Enjoy your meal. Nice ambience.

Delicious onion rings with BBQ sauce as a starter and then the bacon burger (with extra goat cheese) and additional sweet potato fries and sour cream - and that was a big portion. The bacon was a bit very crispy, but other than that it was really tasty! The waiter was just great, an absolute highlight. I celebrated. The rest of the employees were okay. Price including 1 bottle of Fritz Kola €38 - not cheap but absolutely justified.

We didn't visit the restaurant for a long time (for whatever reason), which we regretted very much afterwards. Because it is absolutely worth a visit!! No matter whether it's a burger or side dishes, everything tastes great, super delicious!! The service and staff were extremely friendly and attentive. The restaurant with outdoor area!! very appealing!!We are now regular guests and look forward to the food every time because it is a pleasure!! Flames is worth a visit, definitely!! The correct rating is of course 5!! 🌟 🌟 🌟 🌟 🌟

Always delicious 😋 Top service now the best shop for us in Euskirchen We would like to give you 10 stars 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 and look forward to your next visit

Very tasty food and nice staff, BUT let us give you the entertainment bill. First, about the restaurant itself. You are always welcomed warmly, the food is always delicious, no matter what you order. My favorites for years have been the chili cheese fries and the king size (chili cheese burger). My family and I have enjoyed eating there for years. I personally find the atmosphere very cozy. Unfortunately, outside you have Euskirchen in front of you. We recently had dinner there again and what I noticed this time really upset me and is the reason for my "only" three stars. Me and my girlfriend were happy and satisfied with the food again and wanted to pay and we realized that it was around €80, we hadn't done the math exactly. So we asked the waiter if we could pay and if I could also give a tip by card, which was answered in the affirmative. I was then quoted a price of €83.60. Of course I assumed that this didn't include a tip and I trusted the waiter, so I told him to make €87. Afterwards I thought to myself that I hadn't even given 10%, which I usually do. But now comes the kicker. By default you will only be given the EC receipt. Since I have a benefit from my work to convert my wages, I asked for the entertainment invoice. This then came nicely folded and tacked shut. When I scanned the receipt the next day, I noticed the following: Our bill only amounted to €79.40, so they told me €4.20 more than it actually cost. So I had unconsciously paid almost my 10% tip. Since this is the first time I've noticed this, I can only assume that a waiter is systematically filling his pockets. Despite all the niceness, it is an absolute no-go to abuse the trust of customers in order to fill your own pockets. Something like this would never have occurred to me when I worked as a waiter, as it is also damaging to the restaurant's reputation. I don't want to cost anyone their job, so I won't mention the name that's on the invoice, but the fact is I'll keep an eye on it in the future and if it happens again I'll complain on site, so it's best to go to the owner here raise awareness! I advise future visitors to calculate the price themselves beforehand or to get the entertainment invoice. The food is still great!

The “Flames” in Euskirchen is a very chic restaurant with a great ambience in a modern western style. The service is very accommodating, polite and also very fast Within 2 minutes we had our starter. The food tasted fantastic. We'll definitely be back☺️

Super delicious food, Great and above all very friendly staff. Only recommended. Always my pleasure.

Nice atmosphere, very nice staff! The burgers and sweet potato fries are highly recommended! The dessert with chocolate cake variations is also great! As always, a lovely, delicious evening!

Fantastic! We have eaten here many times and it is always a pleasure! Everything just fits here.

Great place, we came in late and the service was great. Had a burger and a steak, both were cooked great and tasted delicious.

Steak burger was great you get both worlds taste in one plate.

Very delicious burger , can only recommend.

Always delicious food and good company.

Spent a very nice evening here. Our waiter was super friendly, the burgers and side dish (garlic fries) were very tasty. Nice atmosphere, it wasn't our first time here and we always like to come back.

Great burgers very friendly staff Delicious cocktails

Not good since the change of ownership.

Super nice, courteous staff, the food and ambience as well as the staff a 20 out of 10 really top!

By far the best restaurant in Euskirchen. The food is really tasty, great value for money. The waitresses are attentive and at the same time not intrusive. I always enjoy coming back. Clear recommendation!

Das Lokal liegt mitten in der Fußgängerzone in der City, Außen- und Innenplätze. Service war flott und freundlich, hier gibt es nichts auszusetzen. Burger: Trüffelschwein-Burger samt Süßkartoffel-Pommes mit Trüffel-Mayo sehr lecker, gute Fleischqualität. Fazit: Empfehlung!

Everything was great, very tasty 😋

It was very nice with you and the service was also very nice....I'll be happy to come back

Super well fried to medium rare. Totally nice service and beautifully prepared plates. Every time you visit it's always just as good as before. Here the customer is still king

The food and service was top. The ambience was ok, but since it is on a path between the city center and the train station, there is a lot going on there.

Extremely nice service, good burgers at a reasonable price, nice seating. Fine!

It was a very bad experience! Twice! 1. Very unfriendly waitress. Me and my three year old son were the only ones in the entire restaurant and she was constantly annoyed because he was playing with his car. 2. A few months later I tried to go there again and another rude waiter rolled his eyes when I asked for a better table for the second time in an almost empty restaurant. When my husband said he should be friendlier, he again acted all annoyed and rude and told us we were too spoiled. We had to leave this very unfriendly place once again.

Good service - delicious food - nice atmosphere

Title: Unfriendly service and lack of courtesy Rating: A really disappointing experience. When we entered the restaurant we were greeted by an extremely unfriendly waiter who clearly didn't enjoy his job. We politely asked to be moved to another table and were shown a different seat with a condescending tone accompanied by rolling eyes and inappropriate comments. It seems like the staff has forgotten that customer satisfaction is an important part of their job. We left the restaurant immediately and will certainly not be returning. It's unfortunate that such poor service overshadows the quality of the food.

Cool location, fast and friendly service. Delicious dishes. Price performance completely okay

We ate very well there. The service was great, everything was delivered quickly. The only drawback was the acoustics, it was very loud. But that also depends on the guests. I can only recommend DasFlames. We will be back.

The restaurant is very cozy. The staff friendly and helpful. The burgers are something special and very tasty.

The great restaurant. I can only recommend. Mega delicious steaks and burgers. Great staff, perfect service, always nice and with a funny saying. We always feel comfortable and enjoy coming

Burger paradise with heart When it comes to juicy burgers and warm hospitality, there's only one place for me: Flames Burger & Steakhaus. This restaurant, located 28 miles away, has been our absolute favorite destination every few weeks for over a year, and each time we are amazed by the great atmosphere and delicious food. The burgers here are simply unbeatable. The meat is of the highest quality, perfectly prepared with a good grilled aroma and every creation is a taste experience. No matter whether classic or unusual, everyone will find their favorite here. And the portions are more than generous. Because the burgers are so incredibly tasty, we've never managed to order a steak, for example, which is why we could only tell good things about them from what we heard and said and couldn't gain any experience of our own. But it's not just the food that's impressive, the service is also outstanding. The team at Flames are always friendly and accommodating, and the hosts exude a real passion for their work. You simply feel welcome and in good hands here. The drink selection is also impressive. From cool beer to refreshing cocktails, there is something for every taste. All of this at a more than fair price. At Flames you really get a lot for your money and can be sure that you are enjoying a first class dining experience. In short, Flames Burger & Steakhaus is an absolute must for all burger lovers and connoisseurs of good cuisine. I can't wait to come back and be surprised by the delicious creations!

I can only recommend. There is nothing to complain about here!!!

Ambience, service and cleanliness are simply top. A slight taste explosion :) Will come again

Let's be honest: Flames is not the right restaurant for a quick lunch! Here you have to take some time to be able to perceive the quality accordingly. Although I am in Euskirchen every day, I went to Flames with the family for the first time this Easter. I could digress for a long time, but I'll keep it short: it was brilliant! Very good food together with friendly, courteous service is obviously the rule and not the exception here. If you want to eat cheaply, Flames is definitely not the right place, but if you're willing to pay a reasonable price for good food and great service, you'll get your money's worth here!

Coincidence, read the review, tried it, at an atypical meal time shortly after 5 p.m., the service was very nice, the place was already really full, delicious burgers, a cocktail for dessert, we really liked it.

All I can say is “awesome” I had dinner with my family and everything was great from start to finish I can only recommend 👍👍👍

It was very tasty, the service was very friendly and we were on our toes :-) Unfortunately it is very loud there, so you don't want to linger long after eating :-(

Burgers, service atmosphere and cocktails are highly recommended 💯

Thank you for a nice evening with a delicious burger. The selection is quite extensive so it is really difficult to make a decision. We chose the Flames Philly Steak and were not disappointed. We also received great care from the team.

Very nice restaurant. Great service, very child-friendly and warm. Food great.

I was there and I didn't like the food at all but everyone has different tastes but the food wasn't for me at all.

First of all, very nice service, food was also very good. When it came to paying, it was only possible with a card from €30. Since there were two of us and we each wanted to pay ourselves, the service wasn't that friendly anymore. We didn't have enough change in our pockets. But then we were able to pay by card. So remember: the first step is to go to the ATM! 🫢 Note for the owner: a sign on the door saying card payments from €30 would also be good. Then you can consider whether to walk to the vending machine or drink your beer somewhere else.

Owned by turkish family, tasty food and very high-quality service, totally recommend

The ambience is very good. The decor is cozy, modern but also has the look of a steak and burger restaurant. I think it is very tastefully decorated and we felt very comfortable there. The service was extremely friendly and accommodating. The food was “okay”. The most important thing: the steaks were tasty but relatively tough and dry. I've definitely experienced better than that. I expect a little more from a steakhouse. Still “not bad”. The price was on the higher side. Two people with hardly any drinks, one of whom only ate a small steak and 100 euros is not without.

Burger restaurant in downtown Euskirchen. Well attended on a Sunday evening. Nevertheless, the food came quickly. Taste good, but not particularly outstanding. The portions are sufficiently large. Therefore a good price-performance ratio. In the end, paying again took quite a while because there appears to be only one credit card machine available. Solid restaurant but nothing exceptional.

honest, tasty, good. always my pleasure.

Been here many times. It was always very good food. Top meat quality

Delicious lunch at good prices. Grilled chicken with salad and chili fries. 19 euros. y top price when you consider that gyro with fries often costs 11 euros and kebabs go for 10... In a snack bar atmosphere. and a tomato, a bit of coleslaw and pepperoni from a jar are just not a fresh salad, plus great new service staff.

Very tasty dishes prepared on the grill, friendly staff. A table reservation is advisable

Thank you very much for the lovely Sunday, we had dinner with 4 people, plus 3 small dogs, had a separate place, the food was very good as expected, the service was super friendly, always recommended, Carmen Schmitt

Great food, great service, gladly again 💝

Very good food. Service was nice. Unfortunately, parking spaces are somewhat rare.

Food very good 👍.Staff friendly and accommodating. Price-performance is right.

Last night we went to Flames Burger & Steakhouse after a relaxing day at the Euskirchen thermal baths. I'll sum it up straight away: It was the perfect end to a very nice day. From the ambience, to the music, our really nice and very attentive service, the delicious starters, the delicious burgers and spare ribs to the obligatory nightcap - everything deserves 5 stars. If I were to be in Euskirchen again, I would definitely eat at Flames again. Note: The restaurant is really busy and a reservation makes more than sense. Thank you for the lovely evening.

Unfortunately, complete disappointment First of all: the food was really good. BUT: the service was bottom drawer. We had a reservation and only had to wait a short time for our table. Other guests (with reservations) waited around 20 minutes+ for their table and were just put off. When we ordered the drinks we said that we needed some time to choose the food. After just 30 seconds she was back at the table and asked us if we finally knew what we wanted to eat... Things didn't get any better after that. Our ordered appetizer was brought to the next table. By the time it was noticed, the guests had already started eating. So we were promised a new starter. Excuse me? None. However, we apologized profusely to the other guests (who now had 2 (timely) starters. While the drinks bottles were being cleared away, the waitress knocked over a (fortunately already empty) glass. Here too: no excuse. Any service contact was only in passing. The operations were partly correct After my friend left a little, she had to listen to comments from the boss (?) about why she had such a small stomach. Sorry. But sales at any price are more likely to drive away customers... The service problem has also been reflected in other reviews for years. I feel sorry for the kitchen, which really works properly. During the visit you could often see the cooks arguing with the service staff because the finished food was simply not being “collected”... Maybe you should just offer a few fewer seats and focus more on the guests. More staff won't help here either, as it's really damn tight...

I was recommended this restaurant by colleagues, but unfortunately I was very disappointed. In addition to a dish being brought to the wrong table and a glass being knocked over (without any real apology or question as to whether anything was damaged), there were comments from the waitress about the room temperature and the amount of food. The food was really good, but unfortunately it couldn't be enjoyed in the area. The service as a whole was always just walking past (or rather running past...). Whether the question of satisfaction or the clearing. A pity.

A very nice restaurant with a great ambience. The service staff are all very friendly and always ready to fulfill your wishes. But most of all, I ate what was probably the best burger of my life. The garlic fries are also a stunner. The price/performance ratio is absolutely right here. We always enjoy coming back.

Super great restaurant, food was really tasty, fast service from the service staff. Price performance is totally right. Always my pleasure

A great restaurant, very good service and really good food.

Warm welcome, very friendly service, ambience, food - everything at a high level! We celebrated there with family. At the end, the birthday child received a super delicious chocolate cake as a surprise! We are very satisfied and can only recommend Flames in Euskirchen!

Food top 👌 Service top 👌 But: we waited 30 minutes for our reserved seat and at least another 45 minutes for our food. It never doesn't work 🙈 That's why only ⭐️⭐️