Daluma in Berlin

Goods missing, goods different than described, but top product The product is great, but recently items have been missing from the juice treatment package. I have done the treatment several times now and have been very satisfied and have made many friends into customers. Now the so-called Burning Man shots are suddenly missing from the cures and the kombucha are no longer three different ones as described in the instructions, but only the same three times (it used to be boasted that the differences in the kombucha were particularly valuable - lately that doesn't seem to matter). The customer service is a disaster and is hidden behind statements like: “Just because the instructions say three different kombucha doesn't mean you get three different ones - they made a change to that effect on the website). The reimbursement of the missing goods is also not progressing and you are hiding behind problems with an opened incident with Paypal. A prime example of poor service for a great product.

I've always enjoyed going to Daluma, but the current price increases are really a disgrace. I pay almost €18 for an açaí bowl that is half the size of before. After I ordered “Additional Fruit”, I didn't get any other types of fruit, just “more” bananas and blueberries - the word more has to be in quotation marks here, because it still wasn't much. However, without the extra portion the amount would have been truly ridiculous. I understand that everything is becoming more expensive, but this is cheating the customer.

I ordered a juice cleanse for the second time in two years. And for the second time, unfortunately, things didn't go as promised. If certain juices are not available, it would be fair if this was clearly and legibly written somewhere BEFORE you place the order. The juices were actually delivered quickly but unfortunately the Burning Man shots that are included in the 3-day green juice treatment were completely missing and the missing rehab juices were simply filled up with the other juices and not replaced with alternatives, as announced . You also plan some time for such a treatment and give yourself days off. It's annoying when you can't start because things were forgotten. For the price and the “promises” on the website, this is a bit sobering and really out of proportion. From the comments, it seems to happen more often... Unfortunately a phenomenon of our time: great photos, great advertising, investing a lot of money in marketing for the image - that has to be right, but saves on customer service. Unfortunately I still haven't received any response to my complaint...

Ordered the jackfruit and bit a stone that chipped my back tooth. Awful.

In summer nice place to be but for winter I don’t prefer this place cause is to small. (Just my opinion) :)

Ich fande es sehr schön. Man fühlt sich nachdem essen richtig gut🥰

The food and drinks are pricey and small portion...but great if you are looking for photos on social media. I would love to know the calories on each... Most of the times are super busy Accept card only

Bought a juice cleanse and the juices were expired. Went to the store as per customer service advice and they told me they couldn’t do anything. They told me all of the items they have in store are expired or expiring soon and they don’t know when they will be receiving new items. I am beyond disappointed about not only the disrespect of customer service but of the people that are working here. Daluma has changed, what a shame.

I had a smoothie called baby face and asked to leave it out because it had ginseng in it, but the staff said I couldn't take it out but it was delicious so I ate it and sure enough! It's okay. It comes in 400ml, so it makes you feel full, so I recommend it when you're hungry for dinner!

Update: went there just for the NeoTaste Deal and was told that the app should have been updated and Daluma is no longer participating - so wasted my time and went there for nothing. Guess what: It’s now 2 weeks later and Daluma is still shown on NeoTaste I like the concept and have been a returning customer in the past. However, over time the food is boring me (and a lot of my friends) - nothing really new, dishes lack flavor and my biggest point of criticism: the food always takes forever to be served, which makes Daluma unfit for lunch breaks when you have a busy day at work. Oh and they unfortunately make one of the worst coffees around - but then it’s also not a cafe

I've known the shop since it opened. Back then it was something new, avocado toast was still something completely new. Now everything tastes very bland and everything is overpriced. The only thing I really love there are the desserts (banoffee!) from Georgia, not Daluma.

I don't usually write reviews like this but this just drove me nuts today. Went to the counter and said "excuse me" to get a staff member's attention to ask how much a bowl costs. She looked at me, ignored me and went on to chat with her colleague about something unimportant. I continued just standing there, looking at them expectantly, had eye contact multiple times with both of them. There was no way they didn't know I wanted their attention. I listened to what they were talking about so I know it wasn't urgent at all. They could've paused their chat for 5 seconds to answer my simple question, but no. After a minute of wasting my life time, I turned around and left, went to Wrapublic istead. (Great wraps, can recommend!)

Beautiful place for brunch or breakfast. The food was delicious just like the drinks. Staff was very lovely as well. Besides food and drinks you can also get skincare products however what I appreciated the most about it was the fact that none of those were pinched to us which made me more comfortable to look and explore it myself. 10/10

Great offer, amazing quality and the nicest people working there, especially Anderson - made my day by being very kind and generous 😊

Healthy, Delicious, Nutritious Food - but what was once a chill and welcoming atmosphere - is now an Atmosphere dominated by a giant screen advertising , products on very corner and club music at 9am . What happened ? For a brand that is focused on holistic health the interior is insensitive to space and comfort.

Not my style but I can see why people are drawn to it. A trophy-partner's favourite. Here the wealthy come to charge their bodies with "nutrients" to keep on going with the "grind".

Refers to customer service: Arrogant, condescending, ignorant and completely unacceptable for a premium product. I have been a customer from the very beginning, first in the shop in Berlin from 2014, then online after moving. Now unfortunately never again. Put 6!

It's such a shame that the concept was changed. At the beginning of the year it was one of my favorite food spots and now the acai bowl, for example, is no longer comparable... :( Also unfortunately very expensive for quite small portions :/

Je suis passée devant cet endroit par hasard alors que je me dirigeais à mon hôtel. J’ai regardé dans les assiettes des gens assises en terrasse et j’ai décidé de m’arrêter pour déjeuner. J’étais conquise par l’idée à la base de l’endroit et par la suite par les plats. Équilibrés en élément nutritifs mais aussi en saveurs. J’ai énormément apprécié le fait de connaître exactement non pas les calories dans mon assiette mas l’apport nutritionnel. Bref, une adresse à retenir mais aussi une idée à exporter dans d’autres villes ou pays.

Service was nice but unfortunately the food was a disappointment. The Salmon Bowl used to always have freshly prepared salmon, but now it only has this smoked salmon from the packaging on it.

Quite expensive for the size of the portion and noisy, wasn't pleasant there.

The worst customer service and their juice cleanse causes nausea because the juices taste like water with dirt, absolutely no taste for a clean juice, ordered a juice cleanse and received only 80% of my order! They said that I did get everything when in fact I did not!!! they did not deliver the rest or offer any payback!!! they gasfire customers, the customer service is cold, rude and doesn’t respond for many days.

Quinoa protein salad is great 👍 Keep coming back for it

Fui un cliente feliz en Daluma hace muchos años, pero mis últimas dos visitas me han dejado sin palabras y espero que estos comentarios se tomen en serio para mejorar la experiencia del cliente parando en un caluroso día de verano, tenía tantas ganas de conseguirme un batido en Daluma. el menú ha cambiado desde la última vez que estuve aquí, pero encontré algo parecido a lo que normalmente pedí una Bonanza de Proteína de Cacahuete por 8 , 5 € y me quedé sorprendido de lo que recibí Era delgada como el agua y sabía casi como nada. Recuerdo vívidamente lo INCREÍBLES que eran sus batidos hace muchos años. Se siente como si estuviera en un lugar completamente diferente. No tengo idea de lo que pasó, pero espero que la calidad vuelva a ser lo que solía ser No recomiendo este lugar más a mis amigos

Such a great small cafe for healthy and delicious breakfast. I like the fact that juices were served in a glass container and meals in a stainless bowl,that is sustainable and classy. The attendant was super friendly and the vibes was chilly. I would recommend the baby face smoothie,classic!!!!

At the beginning of the year I ordered a juice treatment from DALUMA, after a while I got the message that unfortunately not all juices were available. I should be able to order the juices at a desired date within three days and get €10 off. (We apologize for the oversight). 1 1/2 weeks after the desired date, I asked what was going on with my juice cleanse. I mean, you might have to prepare for it with appointments etc. Got the answer that she was on her way now. A juice cleanse arrived that I hadn't ordered. The juices were randomly thrown together for me and sent to me. After asking again, I was told that they had replaced two juices for me due to delivery problems. Unfortunately I didn't get any information about this in advance. Otherwise I would have canceled and returned everything immediately. I am really dissatisfied with the way customers (new customers) are treated and will not order here again.

Tried twice. The place looks nice but to be honest the food is really not good

A good place for healthy and tasty food that leaves you feeling full but not full. Comfortable food and nice service. We haven't tried everything yet, so we keep coming back. 👍

Have been waiting 20 mins for a smoothie that costs 8,50€ and tastes ok. Don’t have the feeling that neither service nor value are in any relation to the price.

It was difficult to decide with so many delicious things. I ended up ordering an açaí bowl and didn’t regret it. It was a great refreshment in the warm temperatures and the toppings made it even more delicious. There is also a cool atmosphere and aesthetic furnishings in the café. The toilets could be a bit cleaner, but there are worse places. It definitely won't be the last time, I'll be back!

I ordered the chicken pita and, given the price of €11.90, I expected at least a small side salad. The price is absolutely excessive for what you get. Unfortunately, the pita wasn't convincing in terms of taste either.

If you look at the development of Daluma since it opened, it is unfortunately now just an overpriced influencer hotspot and has lost a bit of its original charm. See and be seen is the motto here! The price increases are also steep, most recently a juice costs over €7... However, the dishes are very tasty and imaginative, which is what I expect for the money. All in all, overrated!

Our experience not good! Unfortunately delivery via Ups is very bad. Goods are at 30 degrees for days at UPS only with the cooling pads. Oh well. Juices that are constantly missing (see other reviews) are replaced with other products, including us. Without any disadvantages, of course ;-) And it is also questionable whether I need an app for a three-day juice cleanse. No system for delivery of how much of what and when, even though the products were changed. No, I don't like it for that much money. Sorry Daluma.

I had a truffled miso salmon and and green smoothie (detox | ironically). 5h later I got really sick and threw up twice. The salmon was very chewy and didn’t feel right at all. Broccoli was way too undercooked and the result was food poisoning. Terribly bad spent 26€. I’ll never risk it again. Service also seemed unnecessarily pale.

I have to admit that at first I thought I had walked into the wrong door. The entrance area really looks a lot like Beauty. Looking at the menu and the concept of the food, I understand the intention to present food for what it really is. The best beauty treatment ever. The dishes are well thought out and really healthy. The dishes are relatively lightly seasoned and cost more than elsewhere. I think the quality is quite appropriate. The portion size and seasoning get you where you should be if you want to eat neatly, healthily and in appropriate sizes. The store is packed. So there seems to be exactly the right target group for this type of food. The concept would be completed by providing all nutritional values ​​for each dish.

Unfortunately, the worst service ever! I ordered a juice cleanse. Unfortunately, there is no corresponding program for it and you basically have to decide for yourself when to drink which juice. The app also has programs for other cleanses (which you should then base your diet on) in English and German - but these differ from each other. All in all, you get the feeling that the brand doesn't take the products it sells and their effects seriously and you feel like you've been completely ripped off.

Food is excellent taste wise and quality wise nearly unmatched in Berlin. Staff is super nice what a shame they changed the açai bowl to a much smaller version not really worth it now I would recommend to try something else

I ordered a juice treatment from DALUMA and am very disappointed. The deposit bottles cannot be returned to any supermarket and they cannot even be taken back in the store itself. The employees sent me to the nearest EDEKA Banasik, but it repeatedly didn't work there either. This is absolutely not okay if the bottles are handed out from there. Very inconvenient and annoying!

Tengo dos cuencos de acai con fruta (18 , 40 € cada uno) , un zumo, y un café blanco plano. Los tazones eran buenos con grandes cantidades de fruta, pero la piña era demasiado firme. El jugo y el café eran buenos, pero la relación calidad-precio se sentía sobreprecio.

8.5€ a smoothie! Way too expensive. Service unfriendly. Not recommendable.

The 4.4 euro cappuccino was served in a very small glass, had no coffee aroma at all and simply tasted like warm milk. My friends and I were very disappointed and agreed that it was the worst coffee we have ever had.

★★★☆☆ Daluma is definitely a very modern restaurant, but the concept is a bit difficult to understand. The service leaves a lot to be desired - the employees seem to be constantly stressed and there is hardly any personal service. The whole thing seems more aimed at tourists and the service only speaks English. That surprised me a bit because I thought I was in Germany. The atmosphere is a strange mix of restaurant and beauty salon. We couldn't really grasp the concept. The food and drinks are quite expensive, but you have to admit that the food tasted very good and the presentation of the dishes was excellent. Unfortunately, Daluma is overpriced and not suitable for the average consumer. Maybe it's for students or hipsters looking for a trendy place. Overall, it's an interesting experience, but I wouldn't necessarily recommend it due to the high prices and lack of service.

Amazing food and I had the the kindest waitress Sophie! Highly recommended!!

It's always a nice day when Andy and Sophie are there. So much love and hearts at work. But please bring back the old jackfruit dish and take the oats out of the baby face!

The service person Sophie is really great and I come, among other things. That's why I'm now a regular guest at Daluma. Really great service and very tasty food.

The food tasted great. Nice place and good localization :)

I was actually excited about trying this place. I decided for a salmon dish. I was shocked to see that they had put smoked salmon strips like the ones you get from Lidl instead of a cooked salmon filet. I payed 20€ for the dish…for them to use cheap smoked salmon. It’s a shame!! I have seen other people here in the reviews get a cooked salmon filet…Besides on the menu it didn’t say they would use black rice and the broccoli was very undercooked. All in all I got a cheap version of the salmon dish for a very high price and I feel insulted!! I should’ve asked for my money back because that was a disaster and a pain to eat!!

Best place ever! So healthy and they have the best service!

We tried Icalatte, it was pretty good.

There's a lot of hype about it. The bowls are not very tasteful, rather a bit boring. The portions are quite small. In other words, you shouldn't come hungry. There's really nothing special here. The bottled juices are grossly overpriced. So in my opinion it's not really worth it. The place is great and well connected. The area is okay, but seems a bit too clean and now looks more like a cosmetics store.

I would like to use the service. However, since cash is not accepted, it remains with me.

Overpriced. The avocado toast is literally a sourdough and avocado without any sauce so it is super dry and flavourless. Definitely not worth the price.

It's nice but definitely overpriced, had Salmon Royale and it was very underwhelming for the price point, worst I've tried in Berlin

Always yummy ;) I had avo toast with a hot drink and banana-coffee cream. Loving the dreamy window seats

Good food, exciting to get to know something completely new 👍

They have wrong descriptions in Wolt about their products: they advertise as „gluten free“ and products ARE NOT gluten free

Just bought a green juice here. Used to be a good location and good juices - service just now was absolutely rude and inappropriate. And the juices used to be much better. Now taste like flavoured water instead of substantial juices. Changes to location made it seem even cooler (as in cold, not as in interesting) than before.

Used to be good. 2 months ago we had a probiotic study which is 2/3 of what it used to be - I got 4 edamame beans. I got a green smoothie today which is a watery juice with some small chunks in it, doesn’t taste or look anything like the ingredients that should be in it… they added coconut milk without it being on the ingredient list. Also the truffle noodles are tasteless, we tried them twice. The new metal plates look like the ones used at school. It became a money grab.

Friendly service. Pleasant modern atmosphere in the store. Cool concept. Drinks were very good. Unfortunately, the food didn't convince us. I had Japche with ponzu truffle, it was so bland and didn't taste like ponzu or truffle. I had to ask for more sauce but it wasn't much better. My partner had rice with miso salmon, it wasn't that good either. Unfortunately everything was overpriced. Side story that doesn't affect my recession: I threw up everything right after eating. My partner also had to use the toilet often later in the afternoon. Maybe it was due to the detox function of the food 😅 or maybe we couldn't tolerate certain ingredients well. But I definitely won't come back.

Online service delivery juice cleanses: Every time I have ordered something something has gone wrong because Daluma is simply incapable of sticking to agreements and delivering on time. It's always surprising what new excuses they come up with. This time (I won't list the other times) “Because we're a little busier than usual due to the juice cleanse campaign, the shipping of your order will be slightly delayed. It shouldn’t arrive until Thursday/Friday or the beginning of next week.” Mind you: Of course, my order hasn't even been shipped today, after 2.5 weeks (!), nor have I received any notification of a delay. Daluma is probably cooperating with Deutsche Bahn. It's really terrible how this company operates. NEVER EVER AGAIN!!!!

I’ve been going to daluma for about a year now and the service is always great! Incredible coffee and good vibes <3

The food is great and the staff is always super nice - especially Andy :)

Amazing latte and avocado toast. Service was great and Andy was very helpful and super nice !

Delicious, healthy food and soooo lovely staff 🫶🏻

Really nice healthy, light and original recipes and the staff is very welcoming :)

Rating for the juice cleanse, not for the restaurant I would strongly advise against this provider for a juice cleanse. I only received half of the juices I ordered. The mask was also missing. The promised “App Guide” doesn’t work front or back. It is impossible to carry out the treatment like this. I'm still waiting for the promised refund of the money.

Deliciously healthy meal with lots of flavor, I had the green noodles and the baby face smoothie - wow! Just look at the colours too. A light meal that you don’t feel overwhelmingly full but just right. Maybe with space for dessert ;) I will definitely come back!

My favorite is the Iced Matcha with coconut milk :) Overall, super friendly and attentive service, delicious food & beautiful location 🌟 I always like to come back here 🌺

I recommend it to anyone who likes to eat very tasty food in a very nice place 🫠😋

I bought juice treatment there. Wanted to return the deposit bottles there. Acceptance was refused, this was not “part of the Daluma concept”. I would like to give these to the supermarket - although shops with small retail spaces are also legally obliged to take them back if they sell them. I emailed Daluma 5(!) times and asked for feedback. It came: Nothing, nada, niente. 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼 Never ever again.

Outstanding cappuccino with almond milk Superbe matcha with coconut-rice milk Also enjoyed an avocado-topped fresh bread as just dropping in on way home from work starving ;-) Nice location with interesting and refreshing interior, also outside seating available We enjoyed our place at the large open full room height windows in pre-summer good weather quiet meters away from the many young folks populating Weinbergsweg ;-) Highly recommend to try ans explore this place

Order via Wolt, stated delivery time of 30 minutes will be corrected to 75 minutes after the order has been placed, cancellation will not be accepted by the restaurant :-(

The blonde barista, I think her name is Sophie, is incredibly likeable. Great store, great team.

Review from the online shop: Apparently unusable for orders to Switzerland. Customer service is slow and not solution-oriented. Ordered twice, didn't arrive twice. Rage communication. What a shame!

It is overpriced, but I love the vibes and the quality of food. It is just super tasty, and the cafe is open until much later than others. It is a huge plus since in Europe everything closes at 18.00 .

I would like to give 5 stars because the food was really tasty, but the employees were so unfriendly and it smelled so strongly of chlorine that it was really irritating :(

Interesting place . Nice, something different in Berlin I like healthy food, tasty juices and Denmark too. High price .

The size of the portion is an absolute disgrace for the price

Quality has noticeably deteriorated. Prices for it have increased. Not good anymore, unfortunately

The price-performance ratio is not at all consistent. Small portions for a high price. I had the truffle salmon dish and tea with it. Nothing great in terms of taste. I actually find the concept of healthy eating quite appealing, but here it's just nothing special.

The food was quite good, but a bit overpriced for such small portions. Unfortunately, you won't get full from the dishes at all. The Iced Matcha, on the other hand, was great. What I can say about the service is that it seemed very disinterested and listless. Overall aesthetically pleasing but pretty average and pricey.

Daluma is my favorite cafe in Berlin! The chicken chimichurri is my absolute favorite dish there, unfortunately they changed the recipe without letting me while ordering it. It was okayish, please bring back the normal one 🥹

At first I was a little suprised to find myself in a skincare shop but the food definitely eradicated my doubts. It was absolutely delicious, as well as the coffee. It also came really fast. I haven't come for breakfast yet, but sure will!

As always, I ordered avocado bread, unfortunately the bread became smaller and narrower. In addition, prices have also risen at the same time. A pity ! You pay more and get less. I'm disappointed.

I really like the concept and especially the healthy culinary delights. Great dishes with lots of vegan and gluten free options. Unfortunately, when the menu is changed, beloved favorites such as the M2 drink or the buckwheat porridge sometimes disappear from the menu. But there are tasty alternatives such as the Babyface Smoothie, the Pumpkin Spice Bread with roasted peanut butter and fruit. The jackfruit curry is also great. Although the ambience is cozy, it is also often a very busy atmosphere. Lately, delivery service providers have often been waiting for orders, which doesn't encourage a relaxed stay on site. Overall, relatively little seating capacity. Unfortunately, order processing for juice cleanse offers has not gone smoothly on several occasions. Some products are not in stock or available, which may result in delayed delivery or replacement delivery with alternative products. However, they are relatively accommodating in dealing with feedback on justified complaints. Price-performance ratio for food and drinks suits me. Expensive but valuable. On the other hand, the cosmetics do not convince me in terms of the ingredients in terms of the price segment and the healthy/clean approach. A visit is one of the rituals on my Berlin trips. I find it very strange to ask for a tip when paying directly via EC without any service.

GREAT STAFF ! thanks for the good time there.

I've been waiting for my order for over two weeks and no one really cares. I will definitely never order there again.

Very nice coffee to enjoy Matcha and coffee. What I really like about daluma is that you can have different healthy smoothies. For example, Babyface is one of my favourites… In addition, I think they have nice interior design which makes it comfortable to work or enjoy drinks with a friend or alone. Bonus info : the outside seating is nice when the Sun is out, and you can pay easily by card (which is an advantage in Berlin I would say)

Loved this place before, but sadly the food quality decreased a lot this year (prices up, food quantity down). The price tag is ridiculous for what you are getting now.. 👎🏻

I really enjoy being here. Nice atmosphere and very good food. of course this also has its price. all organic. top team.. sophie and andy

Decent place with many healthy options and focus on gut health. As I love to sit on the floor, I liked to sit next to me food on the side table.

Paid almost 15 euro for a take away salad with low quality humus and some vegetables. Stuff is unfriendly and even ask to leave a tip for a take away dish. Absolute joke, to avoid.

We only ordered avocado toast, but it already takes 45 minutes 🤨 That's awesome. Without waiting for us, they started putting other guests in our place before we had left.

Good food, poor service, interior design for tea drinking and not for eating.

Went there with a friend and it was great :) Drinks mega food cool. Great music BUT they skipped Frank Ocean, hence one star deduction

Juices a lot more watered down than they used to be. Not as flavourful or juicy and more expensive.

Sophie is the superstar! She laughs, really enjoys gastronomy, spreads a good mood and is easy to cuddle. The new card is top notch. Favorite store 5*

Sophie Sophie Sophie - I've been a regular customer ever since she was there. Such a great and friendly young lady who loves gastronomy and people. This is how Daluma is fun!

Great but I would like to eat the sous-vide salmon again please, smoked is not the yellow of the egg, too salty.

I had lunch here and matcha it was so nice and I loved it! The environment is so cozy and nice. The food was freshly made and the flavors were really good. Definitely coming back :)