Café Eisbar in Mülheim an der Ruhr

Went there for the first time today. The location is simply fantastic. However, when ordering, you will be informed that payment can only be made in cash and only in advance. When I kindly pointed out to the waitress after using the toilet that there was no towel paper in either toilet, I was unkindly informed that the person in charge wouldn't come until 1:00 p.m. It was just 11:00 a.m. For us, this is absolutely a reason not to visit this restaurant again.

Unfortunately we can't say what the ice cream tastes like because we left after waiting for an hour. Staff is unfriendly and not recommended. It's a shame because the Ruhr is otherwise very beautiful.

This ice cream parlor doesn't work at all. The service is unfriendly. The craziest thing is the fact that you have to pay in advance. Strange. My ice cream was already chipped, so it had been sitting around for a while. So that was my last visit.

Located directly on the Ruhr, it invites you to linger. Price-performance are ok. Great taste. We always like to go back after the tour before we go back home

Extremely unfriendly and poor service, and also expensive compared to other ice cream parlors in the area

I agree with the other reviews. Service catastrophic and unfriendly.

You are only allowed to sit there if you have two scoops of ice cream. Where is something like that? My daughter and her friend weren't allowed to sit there yesterday because they each only ordered one scoop of ice cream. In addition, the desired varieties were not available. We will not allow you to visit again.

So the location and the view are really great, the ice cream was ok. The service was unfriendly. Not even a greeting. When you order, the amount you have to pay comes straight away. Other guests were not welcomed either. People were complaining about their bikes, friendliness was a foreign word.

My daughter and her friend weren't allowed to sit there today because they only ordered one scoop of ice cream each. The statement was only from 2 balls onwards. Are you crazy? The two had pocket money with them. So you'll never see me there as a mom again. Unbelievable!

I am absolutely disappointed with my visit to this ice cream parlor. The service was simply catastrophic. No effort was made to provide customers with the best possible service. The service was not only unfriendly, but downright rude. I found it particularly annoying that my children's drinks were not allowed to remain on the table, as this was supposedly against the house rules. In children? That's just ridiculous. Of course, when I wanted to speak to the boss, he wasn't there and my request for his number was simply ignored. And the prices? An ice cream scoop for €2.70? This is simply outrageous. If I had known this beforehand, I would never have bought ice cream there. That was definitely my last visit to this ice cream parlor. I wish you much success with your employees, who obviously have no idea what good customer service is. I strongly recommend offering training here.

I've never experienced anything so rude. You won't even be served if you don't have cash. And it has to be paid in advance. After every drink? Not to mention the employee. Rude is not an expression

We wanted to have a coffee here, but the staff (owner?) shouted at us in an incredibly rude manner, asking us to go to the toilet without telling us because we weren't customers. Anyone who treats their guests like this shouldn't work in the catering industry, let alone run a restaurant. I wouldn't eat/drink anything here again even for free.

Was there yesterday and the older lady came twice within less than 5 minutes and urged us to order!! We couldn't even look in peace! It's not possible to collect money first and then eat. This is not common in the catering industry! Very unsympathetic waiters, it definitely needs to be restructured there! Was the first and last time!!!!!

I actually like the ambience in the ice cream parlor, but I also have to say that the service is terrible. The staff seems quite overwhelmed, especially since two young men were there to get trained. In my opinion, they were just chased back and forth. Orders were forgotten so we had to remember twice that something was ordered. I don't think it's a bad thing that you have to pay in advance, as there were certainly customers who went to pens. However, card payment would be good and a sensible organization for orders would be good. This is how you keep your customers.

Cappuccino machine € 4.4, rustic service, pay in advance! A single visit is enough!

An absolute disgrace! We were there today (Sunday), the weather was good, the first thing we did was wait a long time for someone to serve us and the worst came now - we were simply deducted in terms of money. The waiter gave us a flat rate of 50 euros. We were overwhelmed and thought that might be true since there were 5 of us, but none of us had ice cream sundaes for 10 euros!!! Especially since we had a children's cup. An absolute disgrace, no invoice, no card payment!!! Pure rip off!! Then go to the other ice cream parlor in the direction of the water station. Pure cheek, this is how you scare away customers!!!!

The ice cream is delivered! The staff's claim that it is made in the basement is false because there is no cellar for it 😀The cheapest of the cheap. Cash only says EVERYTHING about the owner of the ice cream parlor, who drives up every day in a Porsche...for a three-minute stay 😀

I was just sitting here when my children came with pizza in hand and they were asked not to eat at the table but somewhere else. My children did that too, rightly so. But then another staff member came back and said very rudely that this is not allowed in Germany, even though my children were already eating somewhere else. Under my supervision, my little son went to the Eisbar restaurant to get a lolly, then the unfriendly employee came back and said that children are not allowed to shop and said so loudly that all visitors heard it. It was a very embarrassing event for you. Once and never again.

The ice cream itself is quite good so far. However, only cash and I don't know of any other comparable locations in advance. In my opinion, the staff are typical old Italian school, always a bit arrogant. Is that still contemporary?

Were here once. There were probably 2 customers in front of us in the store, but it was so loud due to the employees that I had to scream at the counter when ordering. Very uncomfortable

No card payment, eating was ok, relatively expensive €2.40, you have to know the ball yourself

Zero service. The old woman is unfriendly and terrible.

Simple order is delivered incorrectly. The employee puts the order on the table and tells us to choose who ordered what. Not recommendable

I was very satisfied with the operation and service. The view is wonderful anyway. Recommended for my experience.

Delicious ice cream, friendly staff

The waffles were far too strong and the hot cherries were relatively too little. When you order you have to pay straight away. You can't pay with a card either. Service looks different.

Not even in the brothel do you ask for advance payment. There is no receipt either. Serious like the insurance industry By the way: Section 146a Paragraph 2 AO makes it clear that a receipt must be “issued” for every business transaction and made available to the customer. There is therefore no obligation for the customer to take it with them. But even if the customer says no, a receipt “must” be issued.

Went there for ice cream on Saturday. The waiting time was okay, what we noticed was very negative and very unpleasant was the VERY unfriendly male service with all customers. Another employee was shouted at by him in front of the entire customer - an absolute NO-GO.

What a “rip off shop” I wanted to eat some ice cream in peace and my wife ordered a huge cup of spaghetti ice cream, but please with lemon ice cream. Answer: "If you want something other than vanilla ice cream, it costs 3.00 euros more". Got up and left. How are they knitted? Outrageous. Then press the tear ducts in the card... Everything has become so expensive... please don't be angry if we increase between 8-15%. You take 2.70 for a scoop of ice cream in the store, 1.70 for a scoop of a waffle, what's the ratio? Another thing, profit margin... 0.5l Hefeweizen - purchase €0.90 - sale over €5.00 - profit over 400% ... tea - bag purchase €0.30 - sale €3.20 - profit 1000% and so you can continue calculating. Let's hope that greed for money doesn't become your downfall.

Unfortunately, most of the staff is totally unfriendly. You ask where the toilet is or ask about card payment and get a rude answer. However, one of the employees was very friendly, despite that we won't be coming back.

Very tasty ice cream and a really nice ambience by the water, you can stay here for a long time. Unfortunately my peppermint ice cream had ice crystals, which shouldn't happen at an ice cream parlor like this. Unfortunately, the ordering process was also very hectic, and I didn't have to pay in advance when eating ice cream.

The location and furnishings of the outdoor area directly on the Ruhr are very inviting and beautiful. But that was the only positive thing. When ordering, the first thing to do is to collect before serving (never experienced this in an ice cream parlor). The waitresses sometimes seemed a bit confused and overwhelmed. The wait for our order was relatively long. We personally didn't like the ice cream very much (watery and rather artificial), and the portions of the sundaes were rather small compared to other ice cream parlors. The boss stood around the whole time and reprimanded his employees - helping out, even as a boss, when the restaurant was full would certainly make a better impression. toilets not particularly clean; There was paper everywhere on the floor because trash cans were overflowing. It's a shame for this location in a TOP location.

I haven't eaten that badly The first time and last time

Waiters are not polite, especially the old one Woman. we had to pay first Before we get the order on the table

We wanted to have breakfast there, but unfortunately there was nothing on the menu. Well, it was also an ice cream parlor. I ate spaghetti ice cream at 10 a.m. Two of my friends ate apple strudel with vanilla sauce.

My review was immediately deleted. The old woman at the service is incredibly rude and tried to make me feel guilty for wanting to make sure there was no milk in the (weird tasting) ice cream. She basically stood up in front of me and accused me of calling her a liar. Given the milky color of the ice cream flavor and the waitress's curt response, I felt it was completely justified to ask a less stressed-looking person whether there really was no milk in it. My family and I were shocked by this impossible service and will definitely not come back.

The money will be collected immediately.

The old woman in the waitress has never heard of politeness

No card payment possible and that Ice cream was better too Service staff are also not particularly experienced, probably schoolchildren or students Won't go there again

The order was taken in a good time. Cash is received immediately, probably for good reasons. Ice cream and waffles tasted good. However, 3 orders were served at greater intervals. It will be because there are too few staff on duty.

The cellar only wanted to serve us if we paid in advance, “he would have copied the Germans” what that means is not clear to me. Even after a decent tip there was no friendliness. Extremely unfriendly waiter

The staff is visibly overwhelmed and they charge money when they order. Despite repeated requests, I only received a spaghetti ice cream after 35 minutes. Hardly any space in the restaurant to sit properly. Disabled toilet in the basement can only be reached via stairs.

Very long waiting times. Employees overwhelmed

My experience at the Eisbar was extremely disappointing. The service was terrible, and they even managed to forget our simple ice cream orders. Nevertheless, the ice bar always seems to be full, perhaps because of its location on the Ruhr.

We were there for the first time recently. When we placed our order, we were surprised why we had to pay immediately. We ordered 2 spaghetti ice cream. When we finally got our ice cream after 40 minutes, we were disappointed. Both ice creams were served to us heavily melted. It's unbelievable that you can still give out ice cream like this given the high prices!!!! I have to say that the ice cream parlor wasn't full that day. Once and never again!!!!!

Unfortunately my visit to this ice cream bar was disappointing. The wait was unbearably long, and when I finally got my ice cream, the quality was beyond disappointing. It seemed like the ice cream had been in the container for hours and the flavors were barely discernible.

In warm weather there is an eternal waiting time, as an ice cream parlor you should be able to expect more customers to come in good weather.

Ice cream tasted watery, card wasn't accepted and you had to pay "chash" immediately. Never again

Nice ice cream cafe right on the Ruhr, unfortunately, like almost all ice cream cafes, too expensive

Delicious ice cream, friendly staff!

Yesterday we were at Café Eisbar. The price/performance ratio is definitely not right here. The ice cream is totally watery and not worth the price. The balls are way too small. It's a shame, because the ambience and the location right on the Ruhr promenade are fantastic. We won't eat ice cream there anymore.

If only I had looked at the reviews before my visit... Milk is apparently diluted with water here, otherwise I can't imagine the watery taste of the Latte Machiato I ordered and the 3.5% "milk" that was provided to me as a sample cannot explain (even a decaffeinated latte does NOT taste like that!). There was no response from the waitress, such as a new drink or money back. The experience reports here speak for themselves. Once and never again. In hindsight, it's no wonder that you get charged straight away when you order, before you even have anything on the table.

The ice cream was absolutely fine but the tables and benches were not clean. We were asked to pay in advance but only in cash. EC cards are not accepted as cash payments. The waitress apologized, but what was noticeable was that we didn't receive a receipt, which made us more than suspicious. I happen to be from taxation.

Portion far too small for the money they expect. My partner and I simply received dirty spoons several times and had to take care of them myself even though it was obvious that they were dirty, totally disgusting. Staff was definitely not friendly. Definitely not recommended. The only thing that's nice is the view.

The location is the best thing about the ice cream parlor. I was there last fall. You have to pay in advance. We were there about an hour before sunset. My companion and I actually wanted to leave before sunset because it was getting quite cool. Since our ice cream sundaes still hadn't arrived after an hour (!), we realized why we had to pay in advance. Otherwise we would have left a long time ago. The ice cream itself is only mediocre and very expensive. Unfortunately I don't recommend it.

Unfortunately my waffle was done on the outside and still raw on the inside and there was also a scoop of lemon ice cream with a slightly shorter black hair. Unfortunately, my photos are blocked in this regard according to data protection guidelines. Location very central, but not recommended due to the food. Unhygienic. Staff chat loudly among themselves instead of being customer-oriented. Payment required directly upon ordering.

I was there last summer. My reviews were deleted today. So here again: I didn't like paying in advance. Ice cream was expensive and tasted like industrial mush. Never again.

Very unusual payment method. Cash or PayPal friends only. And we had to pay immediately after ordering. The ice cream was okay but the portions were definitely too small for the money.

Nice location, at 1.70 a ball not cheap, but still ok for the size. In terms of taste, however, it was one of the worst ice creams I've had in a long time, too much water in it, too little taste.

They take so long that it's no longer normal

Not nice, lukewarm espresso, the fourth person was served much later than the others

They fall asleep in the store or something. I've been waiting for 30 minutes to order

Payment in advance is very unusual. The service could also be much friendlier. The view is beautiful. The price-performance ratio in the Mülheim comparison is below average.

Were there today. Very unusual that you have to pay before the food is delivered, it clouds everything a bit. Service was very unfriendly and food was delivered from a dirty tray. In addition, the waffles were far too dry, the cream was over-whipped and the strawberries were too tasteless, not to mention the fruit salad. Never neither not recommended. And all of this for 24.70 euros...

I ordered iced coffee and it arrived after almost 10 minutes...and the whole store was EMPTY.... Extra-fast service 😂😂😂😂 NEVER AGAIN!!!!!!!!

Surprisingly unfriendly service.

Small ice cream for a big price. Service very unfriendly. This ice cream parlor will never see me again.

Meiner Meinung nach zu viel Sahne, sonst geschmacklich OK. Preislich auch OK. Spagettieis 8€, Schockobecher 8€, Kindereis 5€.

Ich kann mich den vorherigen Bewertungen nicht anschließen. Ich habe zum mitnehmen bestellt, aber auch vor Ort hätte es mich nicht gestört, vorher zu bezahlen. Dass nur Barzahlung möglich ist, finde ich heutzutage auch sehr ungünstig. Ich hab es zu spät gesehen und hatte zu wenig Bargeld dabei…allerdings durfte ich das Restgeld ohne Probleme später bringen. Habe dann nochmal zwei Eis mitgenommen. Die Bedienung war beide Male sehr freundlich und zuvorkommend. Das Eis schmeckte hervorragend!

Wir bestellten Eis und waren zufrieden damit, dass unsere Bestellung relativ schnell serviert wurde. Das Eis selbst war in Ordnung und schmeckte ganz gut. Allerdings waren wir sehr enttäuscht von der Tatsache, dass das Café eine Vorkasse nach der Bestellung verlangte. Dies ist unüblich und für uns unerhört. Es ist für uns selbstverständlich, dass man die Rechnung nach dem Verzehr begleicht und eine solche Vorauszahlung stellt für uns eine unangenehme Erfahrung dar. Diese Art des Zahlungssystems hat unseren Besuch im Café Eisbar getrübt und wir sind der Meinung, dass dies so nicht akzeptabel ist. Kunden sollten die Möglichkeit haben, ihre Bestellung abzuschließen und dann gemäß den gängigen Zahlungsmethoden zu bezahlen. Obwohl das Eis und der Blick auf die Ruhr in Ordnung war, können wir aufgrund dieser negativen Erfahrung nicht wirklich empfehlen, das Café Eisbar in Mülheim an der Ruhr zu besuchen. Wir hoffen, dass das Café in Zukunft seine Zahlungspolitik überdenkt, um seinen Kunden ein angenehmeres Erlebnis zu bieten.

Unfreundliche und abgelenkte Bedienung, warmer Eistee. Aber das Eis (Krokant Teller + Becher mit Hinbeere mit Banane) waren gut. Leider waren nicht alle Sorten von der Karte verfügbar

Ganz ganz viel Luft nach oben. Tolle Lokalität. Service geht so . Karten Zahlung geht nicht . Bezahlen direkt Bar . Quittung ist nicht möglich. Preise sehr hoch . Eis ist aber lecker

Das Eis ist lecker, aber leider unorganiesertes Personal. Sehr schade.

Personal war relativ freundlich.Nach der Bestellung muss sofort bezahlt werden.Eis und Kaffee waren jedoch Ok.

Wir waren heute in der Eisbar und haben tolle Eisbecher bekommen. Das Personal war schnell und freundlich. Der Becher einfach super. Das einzige was ungewohnt ist, ist das jedes Mal für jede Kleinigkeit sofort abkassiert wird.

Ich finde das ist das beste Eis Café in Mülheim Eis schmeckt sehr sehr gut noch nie besseres gegessen!!!

Service ist alles! Also bitte dran arbeiten. Das letzte Mal als ich da war hat man das Gefühl gehabt, ich würde das Geld bekommen und nicht das Café. Die Lage ist super

Leckeres Eis, gute Kaffeegetränke. Verschiedene Waffeln. Freundliches Personal. Mit Blick auf die Stadthalle und die Ruhr. Direkt am Hafen