BurgerVision in Berlin

They cheat you during online delivery. They send burnt and stale food. I ordered a burger and chilli cheese nuggets but the burger came soggy and nuggets were dry and no cheese in it. Sad part is that you cannot claim anything in online delivery ad Ubereats don’t believe in customers.

First of all, Burger Vision. The food itself actually always tasted good, so we ordered from there every now and then. The driver leisurely drove up and down half the street, not looking for food, but wasting time. He stopped leisurely in front of the apartment door, got off, and simply pushed his bike back and forth for over five minutes while talking on the phone. Only when I called out the window did he show he was caught and laughed!!!! He pointed at me and then at the order to see if it was mine. I said yes, and he said goodbye, quite calmly, on the phone, and went into slow motion :) He was then gracious enough to bring up the order, but the food was ice-cold and inedible. We got stomach aches from the cold burgers; after reheating them, they were soggy, and this is the second time this has happened. So, all for nothing, almost €25 for hunger and frustration. The driver took over an hour for a 13-minute drive before ordering. We ordered from Wahrschauerstrasse. After waiting for over two hours, we were only faced with a four-minute wait, before the delivery was canceled. This is absolutely not discriminatory, but since the delivery people are predominantly from India, communication has become very difficult. Whoever hires and trains these people urgently needs to change the system. This complacency and audacity are hard to beat. It's a real shame. I hope something changes in this regard. We'll be cooking at home or going directly to the branch for a long time to come.

Just received order, half is missing.. no one answers the phone.. cheeky

Top customer service, the service and kitchen team were very pleasant, I recommend you 100%, plus the burgers were delicious and the prices reasonable

Super delicious burgers and the people who work there are super nice too! :)

Perfect service special thanks for dear Muhammad Aziz 🙏🏻 for understanding when i ordered a wrong meal and he was helpful fixing the situation

Doesn't answer the phone. Two orders were placed through Google Play, but there was an error on Lieferando. Non-cancellable, so they can call the number to find out whether it was a mistake or not.

It is imposible to eat inside if you change your mind after delivery order. The restaurant place is very clean and nicely furnitured. Big tables for big families and also seats for two on date. The stuff was polite and nice.

I've ordered burger meals here several times. They taste good, and the fries are crispy, just the way I like them. Overall, I recommend them. I just had to wait at least five minutes to pick them up, even though Lieferando said they were ready for pickup. Delivery also takes a long time, even though I live only a 2-3 minute walk away.

We went here today for a burger. Overall, the experience was rather mediocre. The music is way too loud in the place. I'm not here to eat, not to dance. The burger was okay, but nothing special. We waited over half an hour for our food. I won't be coming back.

I placed an order at 19:40, yet the order was delivered at around 21:40. - almost 2 hours later. Moreover, both the food and its packaging arrived wet, soaked, humid and cold. Whilst waiting for the order I called around 10 times to the venue, yet absolutely any representant picked any of my calls, which is absolutely unacceptable.

I was really looking forward to the Smashburgers, but unfortunately, my expectations weren't met. The characteristic crispy crust on the patty, which you expect from a good Smashburger, was completely missing. The fries were also extremely oversalted—so much so that I couldn't finish them. That was a shame, because they actually looked good and were crispy. Overall, a rather disappointing visit.

Good burgers, great value for money

It has been a year and a half since I ate here and I still think about it. Best burger I have ever had.

Yesterday I was there with my wife for the second time and it was just brutal ♥️♥️♥️

Burger has a lot of fat, and tastes okay

Great and delicious place to get Smashburgers. The place is small but they have outdoor seating as well. Easy to as there is a tram stop right across the way.

Could've been better. Patty was unseasoned and food was too oily. But still not too bad

Very tasty and clean as well as friendly:)

The smash burgers are delicious, the portions generous, and the service excellent. One of the vendors spoke French, which made the welcome even more welcoming. Perfect for a gourmet break before or after a night out in the RAW-Gelände neighborhood!

### **English Version** **⭐ 1/5 – Worst Delivery Experience Ever!** My friend, a delivery driver, had an absolutely horrible experience at Burger Vision in Berlin. The staff was rude, unprofessional, and completely disorganized. Orders were constantly delayed, and instead of taking responsibility, the employees blamed the delivery partners for their own inefficiency. The working conditions seem chaotic, with no respect for drivers who are just trying to do their job. Waiting times were ridiculous, communication was nonexistent, and the attitude of the staff was downright hostile. Avoid this place if you’re a delivery driver—or even a customer, because if they treat their couriers this poorly, I can’t imagine how they handle food. Burger Vision needs serious improvement in management and basic human decency. **Never again!** --- ### **German Version** **⭐ 1/5 – Worst delivery experience ever!** My friend, a delivery driver, had an absolutely terrible experience at Burger Vision in Berlin. The staff were rude, unprofessional, and completely disorganized. Orders were constantly delayed, and instead of taking responsibility, the employees blamed the delivery partners for their own incompetence. The working conditions are chaotic, with no respect for the drivers, who simply want to do their jobs. Waiting times were ridiculously long, communication was nonexistent, and the attitude of the staff was simply hostile. Stay away from this place if you're a delivery driver—or even a customer, because if they treat their courier partners like this, I don't want to know how they treat food. Burger Vision urgently needs to change their management and basic decency. **Never again!**

Nothing special, a proper burger and fries, I don't know where such a high rating comes from. I even ate it with pleasure, but without fireworks. The price of 10€ for a set of burger+fries+cola is very good.

This is the worst burger place I've ever ordered from. My order is always delivered incomplete!!!!!!!!!!!!!!!!!!!!!

The Smashburger was delicious. The service was friendly and the place was clean.

It's very tasty, but the fries were a little too salty.

By far the best Smashburger joint in all of Berlin! I've only ordered from them so far, but the burgers always arrive fresh and incredibly delicious. The BBQ Bacon Burger is a real highlight, especially delicious! The chicken with dip is also really great! The quality of the food is simply outstanding, and the taste is always spot on. Highly recommended for all burger lovers who want something truly delicious!

The burger was not worth it at all… extremely oily and not well cooked in my opinion.

Great burger shop with unbeatable value for money!

Very good burgers. Top-quality meat. Crispy fries. Everything is homemade with love. The atmosphere is great. The staff is very friendly. I will definitely be back. 😍

Very good veggie burger, delicious sweet potato fries

It was great!! We got our order in 4 minutes, everyone was friendly. The burgers are very tasty 100/10. The cheese sauce is top notch!! We are very happy. The menu is 10€, it's very little for such deliciousness ❤️❤️ It's also very cool that there is halal:)

Very tasty and, above all, not too small burger. Very easy to eat.

A really great place. Getting a full meal for €10 that also tastes great is really rare these days. The burger was juicy, well-filled, the fries were nice and crispy, everything was fresh and arrived quickly. The value for money here is simply top-notch.

Brutal, it will overtake McDonalds next year.

Very tasty burgers, good price, the fries are extremely delicious.

I'll be brief. Just ate there – super delicious, friendly service, fair prices. I'll be back!

This was one hell of an experience and aziz was the reason behind it . Mr wonderful ❤️❤️

Aziz, the best man, the best employee. I'll be back because of Aziz❤️

Absolutely loved the vegan burger—so tasty and fresh! The fries were crispy and clearly made fresh too. Definitely a new favorite spot!

Price performance top For 10 euros a menu with burger, fries and cola. Burger very good for the money.

So a catastrophe at Lieferando. Wrong order. Food is cold and way too late.

You have employees who don't know how to use a cash register.

Legendary tasty 😋 and affordable price with perfect staff!

Food doesn't taste good, it takes so long to get the order about an hour and 15 minutes.

wow i went there with my friends and the team is so nice we got our food so fast and it was soooo delicious.

The vegan burger is highly recommended!

Go there and you won’t be disappointed!

I think Burger Vision is one of the best smash burger joints in Berlin. I usually order from them and am always satisfied. The food arrives warm and looks good. About the food: What I like about their burgers are the crispy and juicy patties, as well as the brioche bun with their burger sauce. I recommend the classic cheeseburger or the BBQ burger with onion rings. The fries are sometimes soft upon delivery, but they still retain a crunch and are seasoned well. It's a 50/50 affair, depending on the weather. However, a major disadvantage when ordering from here is that you have to wait either under an hour or three hours. I always order through Lieferando and get the status, updates, and delivery route of my order that way. The problem here is that Lieferando repeatedly states that the order will take 20-35 minutes, but this does happen. Only if it takes longer is it not updated, and you end up with the wrong time. I've also had cases where the recording or preparation stretched to 2 hours. It's a burger, fast food! I really can't understand how it can take 2 hours. Even if you try to call them to check the rights, they're always busy or unavailable. I've called more than 20 times at different times, but never received an answer. I would really recommend that if you want to eat their Smashburgers and fries, you go to the restaurant. If you want to order Smashburgers for delivery, go somewhere else. The food (usually) doesn't make up for the long wait. 3 stars for the ambiance, because judging by the pictures, it looks like a typical Smashburger place, so nothing special. Conclusion: Great food, terrible delivery.

The food was delicious, but we had to wait over an hour for it (it should have only taken 20-40 minutes). Because of this, the food was almost cold. They don't answer the phone either. Despite the delicious food, I wouldn't recommend it if you're very hungry. If you're willing to wait over an hour for your food, I would order from here.

Really nice burger, we ordered cheeseburger w double meat. Missed kinda sth what d break monotonous taste but in general pretty tasty.

For under €10, you can quickly get a good burger and curly fries here. The staff are friendly, welcoming, and seem to enjoy their work. I only had to wait maybe 10 minutes, and I already had my really warm and delicious dinner in my hand. I'll definitely be back🫶🏻

Great prices, staff & food. Was ordering at least three times a week before I got fired.. Now once a week

Best burger in berlin Full hygiene Too much tasty

I stopped by today spontaneously. The young man at the cash register was very nice, and the cheeseburger was great. They also play cool music.

One order was wrong, but they are quite nice

Great staff and plenty of seating and the food is a 10/10 bomb

Both burgers were great! Both the normal and the vegan one. The special cheese sauce is simply awesome...dunk the burger in it and gorge! One portion of fries is enough for three people. Service was extremely polite and really fast. As you can read, we were surprised and thrilled!

Very pleasant shop, great service

Best cheese sauce in all of Berlin! Absolutely sweets

great service, good food, nice atmosphere

Great service, delicious food, I recommend the BBQ burger.

Delicious. Good price performance. Also very friendly staff. Can only be recommended.

Great burgers! Above all, price-performance (and speed) is important. Only recommended!

The fiercest burger I've ever eaten. I come from Bochum and every time I go to Berlin, a visit there is a must. Above all, the service worker James is simply friendly and knows how to love his work!

Very good burger shop in Berlin Friedrichshain

Good staff and very satisfied service

Very good burger shop. Went there for the first time today, everything tasted really good and the staff were really friendly too. I can only recommend it

Perfectly grilled, simply delicious with melted cheese, fresh salad and spicy sauce! An all-round successful burger that leaves you wanting more!

Very tasty burger fries perfect and would recommend everyone to go there

Best in town! Stuff good! All Good!

It was so delicious and super cheap

Super good food. Quick preparation. Very nice service.

I came to Berlin for the weekend and we really wanted to eat at Burger Vision. Since our hotel was nearby, it was a good idea. The lady at the checkout was able to give us good advice and the fillet strips she recommended to us were really great! You could see that everyone is good at what they do. Prices top! Gladly again:)

Best staff , packaging , pricing ! Best burger in town love it !

Nice staff and the best burgers in Berlin I would love to come back 5/5 stars I could give 10 it would be 10

Best burgers and even better cashier! I was actually just hungry for hot smash burgers, but the fact that I was served and entertained so nicely was really correct. Kind regards go out to sweet Melisa who made my day with her great smile.

Burger warm and good. Melissa best employee

The food was satisfying because I was very hungry. The service was disrespectful, unfriendly and homophobic.

I love this shop! The food is great and the staff are super nice. I can especially recommend the chilli cheese fries!!! GO THERE!!! The shop is clean, the quality of the burgers is really great!, and requests are catered for. My Lieferando orders always arrived quickly and in good condition! If you don't try it, it's your own fault :)

We set a fixed delivery date, the food was 1 hour late and only came after we called and the food was of course completely cold, that's a disgrace

Fast delivery citizens and fries delicious. The staff on the phone was also very nice.

The delivery was incomplete and after speaking to the store over the phone, I was treated very unkindly. There was no apology from the store. The lady was very unfriendly and not customer oriented. Therefore not recommended.

The worst service really with 5 orders on different days 3 times 3 hours waited 2 days the food came 90 minutes later still okay but without the whole order and when you call they never know anything about your order even though you give all the details no one should go eat there or support that

Cold, incomplete, rude behavior on the phone

Fraudulent company. I ordered via Lieferando. After 2 hours I called where my food was. The employee on the phone said it was a mistake on their part and the food was still with them Business. If I was still hungry, he said I should come around!?! He said I was no longer there and he should cancel it, which he said yes. Called again after 2 weeks because I still haven't received a refund. Employee said he would cancel it again. Called again after more than a week because still nothing arrived. Was simply pushed away. Employees on site don't care at all and seem cheeky on the phone. Even though I paid in advance and got nothing!

Totally overwhelmed and everything is very chaotic, they do 50% on everything and don't get anything done. Even if it's the drivers' fault, I ordered at 2 p.m. when I was at work. I had to reorder 4 times because it didn't arrive 3 times and the 4th time it was almost 8 p.m. and then I get the message that my food is still in the branch. I called Lieferando about everything, there was no other way to help except cancel. It's a real shame that I never had any problems with ordering, but at this tourist spot, it's no wonder that when they throw in a burger for €4, it's clear that everyone orders eggheads.

Ordered food, called after 1 1/2 hours and asked where it was, was told it would be there any moment. Canceled 10 minutes later. dirt

I ordered via Lieferando. The burger arrived 50 minutes late. Unfortunately inedible as the burger was cold. Literally cold. I will never order from Burger vision again

NEVER AGAIN THE meal takes a good 60 minutes and then everything is cold, burgers cold, fries cold... Unbelievable Never again. Telephone contact no German etc no communication. ;-(((

You can't even get such a stingy burger at McDonalds... Small burger and a patty as thin as paper after they hit it with a meat mallet so many times until it looked like a holey, thin potato pancake. The staff walks around with broken clothes like they're in the ghetto, seems unprofessional and is unfriendly. A chain that is only designed for deliveries, because when you eat there, the benches are arranged so that you sit about 20cm in front of the wall and look at a color design that looks as cheap as a child's room with flashy pink and yellow was also designed by a toddler. I would rather go to McDonalds than to such an overpriced, stingy and unprofessional place. I'll never go there again...

Dirty restaurant, terrible service, horrible quality of sandwiches..... stomach ache is guaranteed

The service actually deserves ZERO stars! The man on the phone is extremely unsympathetic!!!!! And insulted on the phone!

Order arrived incomplete, burger was soggy, fried chicken was completely fried. I can't say anything about the fries because they weren't delivered. I would have preferred to order from Rembrandt Burger around the corner, they have never disappointed.

very rude and pathetic ordertaker

I don't normally write reviews but now I just have to share it: I've ordered a few times before, so far everything was fine, but today after ordering from Lieferando at 1:25 p.m. I only received the food at 3:45 p.m. (yes, almost 2.5 hours later ). I called beforehand and asked what the status was, and was told that the food was already on the way (this was not confirmed at Lieferando) and almost 40 minutes later the food arrived completely cold and mushy. We were told on the phone that there was nothing we could do, we could write to Lieferando Support. You don't want to expect something like that and I will definitely never order from here again.

Ordered food today, 4 burgers arrived, we ordered 5, 2 of which were menus. More than half of it was missing, order value 76€, called, said what was missing, called again after 40 minutes, driver will come in 15-20 minutes, the driver is now 8:36 p.m., 40 minutes later, still not there. Food was already cold when we first arrived. That is bottomless impudence!!!! Actually, something like that doesn't even deserve a single star...

Very tasty, just like every time. I'm looking forward to coming here and wish the company much success.

The double burger is very, very good right now. I eat there often and haven't been that impressed since the first time. But the roaster is great right now.

Ordered 2 for 1 promotion from Liferando. After 2.5 hours the order was canceled by the restaurant… as with the reviews below.

Okay food, but very rude service