BURGER KING Oer-Erkenschwick in Oer-Erkenschwick

Food was cold, when I complained there was a stupid comment from the staff

Disaster. This has nothing to do with fast food anymore. You order and wait 20 minutes. If you drive through the drive, you pay and then you have to wait in the parking lot. And then an employee comes, gives you the bag, half of it is missing, the burger is cold, the cola only tastes like syrup and has no carbon dioxide. If you don't have to, just leave it.

Didn't have the best impression on my last visit. Nothing has changed. Burger almost cold, apparently waited on hold forever. The cola is warm and non-carbonated. When you made a complaint you were brushed off with a dirty look and the same "bullshit". Guys, that's not how you get customers.

Unfortunately we waited 50 minutes to order

There were two of us there. The burgers tasted bland and lukewarm. Our Fanta and Cola tasted like water. Waited 18 minutes at the drive in even though it wasn't busy. I cannot recommend a visit there.

Opening times? Just informed they will open an hour later!

So, fast food with a difference...wait half an hour to get the food...2 employees for the whole restaurant...runs...

Much too loud music, an ordering machine works, the second defect, no order is taken at the checkout, long waiting times, employees you can't understand, Burger King is definitely going the right way 🤮

It took forever but the fries were hot, which is half the battle with BK. The service at MC Drive was friendly and apologized.

The worst service I have ever seen, always there must be a mistake and sometimes the meat is not good at all.

Closing half an hour before the end. impudence

Our burgers were cold. There were no sauces with our order. The light flickered the whole time, which was very annoying.

Unfortunately, the waiting time is long and the wrong thing is often given out

Hardly reasonable. Apart from the fact that the lighting hasn't been working properly for months and it's dirty there at all hours, I had to wait 40 minutes for my order and the burger was already cold.

We had a very nice dinner with my family. The shop was quite educational and the atmosphere matched the weather outside.

Waited 25 minutes for 4 burgers and a shake. Burgers were then cold. When you complained about it, you were insulted

Food was okay and freshly prepared. The restaurant should be cleaned every now and then or the tables should be cleaned.

Disaster!!! Unfriendly, food prepared incorrectly when ordered, despite drive in you have to wait in the parking lot with a receipt!!! Would like to give 0 stars...

Insults on the phone and everything was very dirty

It has become a great advantage with cleanliness and friendliness

I haven't been to Burger King for a long time, I have to say it was just very bad, the Wopper menu was cold and the Wopper was soggy. The place was slammed, menu carts were full. Prices way too high

It was our first time here and we were greeted unfriendly at the drive-in counter (July 31, 2024, 9:00 p.m.). After we waited 15 minutes for a €45 order (1 car in front of us), our consumption vouchers, which are still accepted by Burger King on the corresponding homepage, were rejected. The unfriendly hint "I'm the shift manager and I'm telling you they're not valid" was the highlight. The answer to the question since when came yesterday. When pointed out that it was still accepted on the homepage, it was still refused. Not recommendable. We won't be coming back. Attached is the corresponding proof from the homepage which indicates the burger restaurants that accept the vouchers.

There's a dirty Indian woman here who won't let me order and she gets 0 stars from me

Today on 7/6/24. Not open at 10:50 a.m. Primordial times do not agree. Neither on the Internet nor at the door

Today, June 28th, 2024, absolutely catastrophic. Order terminal crashed 5 times. Ordering at the checkout is not possible. Then they fuss about why you're at the terminal 5 times. After this troubleshooting, which cost us 45 minutes and the terminal was frozen at the end, we canceled the visit. The store was completely overcrowded due to these incidents, which didn't just happen to us. Absolutely disappointed.

Been there twice, didn't even get what was ordered, something was always forgotten, what you got was so messed up that you had to put it together yourself so you could eat it. The waiting times for orders in the drive are terrible.

Always nice and friendly and the food is always freshly prepared 👍

The food is great, everything is great and the bathroom is great, and I would go again

Everything was great.👍🏻 Only some tables were a bit sticky. But staff was very friendly.

One of the better Burger King stores I've visited. Staff and food comply completely with the regulations.

All these bad reviews show how few people have ever worked in the catering industry. Typically Germany, spreading hate wherever possible. I think the branch is great! The only branch nearby that is really clean and where you feel comfortable. I fully understand that it can take longer. And if something is missing, I speak up and get what I want straight away. The employees don't speak German very well, but they still understand you, which is why I can't really understand all this hatred. They are always friendly, can at least say hello (which many Germans can no longer do) and have always helped me directly with problems. The fact that you can only order via vending machines is now standard at several fast food chains. Complaining about it is really ridiculous. Do you know how stressed some of them are? Some humanity would really be appropriate in this generation! I always like to come back.

As always delicious 😋 My daughter was able to charge her smartphone and I have her onion rings Need to eat... WIN-WIN 🤣

I was the only car on the trip and waited 20 minutes for two small burgers. This is the second time I've waited so long for a small order. I don't recommend it

I'll keep it brief - you rarely see a friendly employee there or say thank you and please or hello and goodbye. When I ordered a children's menu with my children, they didn't ask what kind of toy the children wanted, but simply placed an ugly cup on the counter. It was Kung Fu Panda. When I asked, they just shook their heads silently. They could at least point this out before the order was completed; the children were very disappointed. My son even said that he wanted to go to McDonald’s again next time. One customer and two future customers less if you can afford it.

Close the shop! Everything takes far too long, it's no longer fast food but slow food... Better for us citizens and better for all employees. Thanks

My friends and I have stopped going there since the Freestyle Cola machines are no longer available. The store has shot itself out of business.

Catastrophe!! The cola tasted like stale chery cola, when asked it was supposed to be normal cola. The nuggets said plant based on the bag, when asked it said no, it just said they were normal nuggets. Taste of the nuggets, soggy and mushy. The mayo tasted like vinegar, the fries were old. The cheeseburger, well, edible but nothing more. Language skills of the staff are almost zero. She couldn't say €23.26, someone else had to come. This was Burger King's last chance, never again!

Eating Hat Drinking Cola Zero contains a lot of water

🍟🍔 A well-kept Burger King with friendly staff.

I can now give it 5 stars with a clear conscience. When we were there, it wasn't that crowded. Order entered at the terminal and went smoothly. The preparation was also quick and we were able to pick up our food after a few minutes. The employees are all nice so far. The restaurant was clean.

I go into the branch and wanted to order a burger. Go to the machine and want to choose my drink. No Coke. What kind of fast food restaurant is this without Coke? When asked, the employee, who was in such a bad mood, replied that they didn't have any cola, only cherry. But as soon as she said it, she walked away again. But it was at least halfway clean. A pity! With such a large fast food chain you could have hoped for more.

It used to be better. Employees try hard but qualifications look different. Deliveries are always wrong and the waiting time is already very long.

First of all, a very long waiting time despite hardly any customers. Then the cola just tastes like carbonated water with a small dash of syrup, which is close to a stale River Cola diluted with water. In addition, the fries were only lukewarm after the waiting time. Unfortunately not so great. As for the ambience, Burger King.

No card payment was possible at the Driv-in for several weeks. That's pretty weak.

Fast and clean. I've experienced this differently in other branches.

The worst branch in NRW (in my opinion). Nowhere else do you wait longer at BK than here, even when there is minimal traffic. Permanently understaffed. The employees can't help it and feel the frustration just because the operator obviously has an allergy to necessary personnel costs. Never waited less than 30 minutes from ordering to receiving. PS I only ordered a Big King and it was cold and half of the sauce + salad was next to the burger.

Where do I start🤔. The staff is completely overwhelmed. Extra bacon extra cheese didn't get coke like I wanted either. People who pay cash are third class citizens. Waited 45 minutes for my menu it was lukewarm and I will never eat there again

I have ordered 2 cheeseburger, French fries and a coke for approximately 6 euro. French fries and the coke were okay. The cheeseburgers were very disappointing. Even if we are talking about less than 7 euro, the quality should be good in any case.

Since you have to order on the screen, things don't run smoothly at all. Waited 30 minutes for the food and the employees don't wear gloves while preparing it, grabbing each other's noses several times. Where else is this hygienic? The competition can do that better and Burger King won't see me again.

Ehm, the store isn't that busy. There were 7 people in there when I was there. Man, I could do more advertising

The slowest fast food joint Employees overwhelmed Food ended up cold

I tried to order something at the Burger King Oer Erkenschwick, where I was told to please order at the drive-in counter, the Burger King wasn't full at the time, so I didn't do that and left without ordering anything.

Super tasty burgers and especially the fries gratinated with cheese and fried onions 👍😋🧀🍟🍔🧅

The cup was refilled as often as I ordered food, but I was always happy to do so

My sister ate a fries and vomited after an hour of RUDE THIS BRANCH SHOULD BE CLOSED It's a shame you can't give 0 stars

Ich muss ganz ehrlich sagen ich würde bis jetzt noch an keinem Drive in so schnell und freundlich bedient und alles war frisch zubereitet.

Personal sehr freundlich .brachte das Essen sogar zum Tisch

35 Minuten Wartezeit beim Drivethru, die pommes vergessen, und nochmals 5 Minuten....

Mit Abstand der schlechteste BurgerKing Chicken McNuggets waren Sehr dunkel und dazu noch sehr trocken ..Soße zu den Nuggets durfte man sich nicht aussuchen so habe ich zu meine Nuggets Vegane BBQ Soße bekommen und Vegane Curry Soße bekommen.

Sehr lange Wartezeit (30 min)trotz Bestellung am Terminal. Vor uns waren 4 andere Bestellungen.Essen war dann teilweise kalt und auch nicht alles da was bestellt war.

War viel, lecker und warm. Danke für das Essen. Gewerbegebiet halt, Monteur Kantine, aber lecker

Ich kann nicht meckern, sauber freundlich und essen war so wie es bei BK sein soll

Essen ist heiss u die Mitarbeiter sind alle sehr freundlich was man in anderen Filialen nicht so erlebt .Da is meist das Essen immer kalt.

Mein Essen war schön warm und kam richtig zügig. Also alles bestens. Ich komme gerne wieder.

Fast Food ist die falsche Bezeichnung. Lange Wartezeiten bei Lieferung. Teilweise nicht mehr warme Burger. Personal mit schlechten Kenntnissen der deutschen Sprache. Schlechtes Preis-Leistungsverhältnis

Mir Fastfood hat es nichts mehr gemein. Durfte nach dem Besuch im Drive in noch 20 Minuten warten und bekam einen kalten Burger.

Ist halt ein Bürger King. Ist auch Nacht nach 0 Uhr noch offen.

Also das Essen braucht sehr lange. Mitarbeitmangel war recht spührbar.. Es tat mir schon leid sehen zu müssen , dass eine Mitarbeiterin für drive in und die leute drinnen bedienen musste. Und kein einziges Personal mehr im haus. Lächerlich für Burger King

Update 27.05.2022 Bewertung auf 2 Sterne gesenkt. Leider nicht mehr zufrieden mit der Filiale. Das Personal selbst nimmt keine Bestellungen mehr entgegen. Man wird zu den 2 SB-Terminals im Eingangsbereich geschickt. Selbst wenn diese bereits besetzt sind. Es ist aber eigentlich gar kein Platz zum Anstellen da. Entweder steht man schon halb in der Eingangstür und man steht den Kunden um Weg, die raus wollen. Bestellungen per App sind nicht bzw. noch nicht möglich. Die Coke Freestyle-Automaten sind noch immer nicht wieder in Betrieb. Bei Bestellungen zum Mitnehmen wird man vom Personal darauf hingewiesen, den Inhalt der Tüten nochmal zu prüfen. Das ist recht aufwändig und das Essen wird kalt. Wenn man aber alles bestellte mitnehmen möchtem sollte man diesen Tipp annehmen. Es fehlt leider öfter mal was. Wir fahren jetzt lieber ein paar Kilometer mehr in eine andere Filiale nach Recklinghausen. Update 01.03.2020 Bewertung auf 5 Sterne erhöht. Klappt mittlerweile echt gut. Selbst wenn der Laden voll ist. Update 24.10.2019: Bewertung auf 4 Sterne erhöht. Bei den letzten Malen war alles in Ordnung. Wartezeiten auch nicht viuel länger als woanders. Qualitativ alles in Ordnung. Die anfänglichen Probleme scheinen die Mitarbeiter im Griff zu haben. Original: Prinzipiell ein schönes neues Schnell-Restaurant mit einer ansprechenden Einrichtung. Offenbar stimmen aber die Abläufe noch nicht so wirklich. Oftmals dauert es eine ganze Weile bis man sein Essen auf dem Tisch hat. Wir haben schon mal eine knappe Stunde dort verbracht, weil wir 32 Minuten auf unseren letzten Burger warten mussten. Wenigstens gibt es "All you can Drink" und einen Coca Cola Freestyle-Automaten mit unzähligen Sorten, die man durchprobieren kann. Auch mit der Verfügbarkeit von Produkten hatten wir schon Probleme. Das kann sicherlich passieren, klappt aber woanders nach meiner Erfahrung besser. Ich hoffe, dass sich das noch einspielt.

Essen war heiß und kam zügig, super. Aber das Personal ist wirklich lahm, bestellen nur am Kiosk möglich und überall Spinnweben an den Lampen, was soll das ?!

gute und schnelle Bedienung, Personal freundlich

Als ich da war, hatten sie keine normale Cola mehr. Ich hatte normale Cola bestellt, aber sie haben mir ohne vorangegangene Absprache Kirschcola serviert. Außerdem hatten sie keine Donuts. Insgesamt ein unzufriedenstellender Besuch.

Absolute Frechheit wie wenig Eis in den Becher gemacht wird für den Preis. Nicht mal der halbe Becher ist gefüllt.

Getränkeautomaten ewig defekt, Personal eher mittelnett und sauberkeit auch nicht unbedingt gut

Es gibt hier auch die Möglichkeit an einem Terminal sich seine Gerichte selbst zusammen zu stellen und auch per Karte zu zahlen. Ansonsten sehr freundliches Personal . Man wird schnell bedient. Mit der Bestellung bekommt man eine Nummer und kann dementsprechend sein Essen abholen, ob fürs Essen vor Ort oder für zu Hause.

Habe mal gepostet, dass es vorbildlich ist. Die letzten 3 Besuche in diesem Jahr waren alle desaströs. Egal ob ich auf deutsch oder englisch bestellen will, man versteht mich nicht. Die Pommes waren zäh und kalt, Majo gibts auch nicht mehr dazu, die Whopper waren in 2 von 3 Fällen kalt und zäh, einmal war mir danach stundenlang übel. Nun weiß ich auch warum. Aufgefallen ist mir auch, dass die Rückgabeolätze voll und schmutzig waren, Tische und Böden auch, obwohl nie mehr als 3 Gäste anwesend waren.

Das Beste ist dass Getränke Automat.

The best Burger King in this Area!

Super freundlicher Service und Bedienung

Essen halt wie in einem Burger King, Service allerdings teilweise echt unterirdisch. Wartezeiten von bis zu 30 Minuten und falsches/fehlendes Essen keine Seltenheit.

Die die Wartezeit der Zubereitung ist hier seh hoch. Die letzten 2 mal habe ich immer mindestens 20 Minuten gewartet.

Der beste Burger King in der Nähe! Das Essen ist immer warm und das Personal ist sehr schnell und immer freundlich!

Burger King ist mein Lieblings Fast Food Restaurant.Personal ist höflich .Der Laden war sauber und ordentlich

Ich esse zwischendurch gerne bei Burger King, aber bei diesem Burger King fehlt einfach bei jeder Bestellung etwas! Ich habe glaube ich ein einziges mal eine Bestellung bekommen die komplett war!

Die vergessen oft etwas bei der Bestellung... beschwerden nehmen sie war... Aber mehr auch nicht

Es gibt wenige BK Filialen, die ich wirklich schon finde. Diese hier ist eine dieser wenigen. Sehr nettes Personal, Bestellungen werden schnell bearbeitet und auch wenn alles aktuell teurer wird, bekommt man dennoch sehr gutes Essen für meiner Meinung nach gutes Geld.