Burger King Kronshagen in Kronshagen

The way the burgers were prepared was subterranean. No mention of service! Wings dry, no dip helped. That was it...

After I had to eat something quickly after a long time, I was pleasantly surprised by the burger after the last time I was disappointed at McDonald's... (burger fell apart into its components and it was a nasty mess)... Firmly in your hand until the end and also a big difference in taste... The menu selection on the display takes some getting used to and is certainly not easy for older customers.....

Unfortunately not recommended at the moment. Food cold, staff extremely slow and friendliness also seems to be overrated (although this time there was a nice one). Unfortunately, it's not often possible to process the order list properly anymore, as you lose track of everything with all the going back and forth. But the fries are very tasty!! Addendum from August 4th, 21: - Big King XXL without cheese (see photo), - Chilli cheese fries with a dollop of sauce (see photo). Still not recommended for me. Update 08/17/23: It doesn't get any better. Ordered burgers without jalapenos, they were obviously just removed from the burger. All burgers weren't hot. We stood at the drive-in for 20 minutes and the employee lost his calm. Once again no nuggets, bikini bottom burger not in stock either. Fries wobbly and unsalted. Update October 3rd, 2023: Warm Fanta, cold burgers. Update November 19, 2024: Still the same. There are no longer any card payments at the drive-thru. Given the teaching situation, of course at least 10 minutes until you get back to Burger Kind. Can't you put something like that right at the beginning? You should give up this location and leave others there for it!!

This branch is quite ok… totally better than the juice shop in Reisdorf Schwentinental

One wonders why nothing changes after all the - completely justified - scathing reviews. Dirty tables partially covered with rubbish, overflowing return trolleys, lukewarm food, sticky burger buns, no napkins, unfriendly, grubby, unmotivated staff. In addition, after the spatial redesign you have the impression that you are sitting in a crypt. I will definitely not repeat this visit.

The cola was strangely warm. Fries were okay, the burgers too. Card payment didn't work.

Guest room totally cold, coffee with milk and latte machiato not really hot either, sorry, not possible

+++ Update Nov. 24 +++ After a new operator took over this branch, everything changed fundamentally. Staff: very hard working, friendly. Ambience: Modern and well-kept. Food: fresh, hot and good! I wish you good business!

Food was lukewarm and the fries were totally cold and soggy

Disproportionately long waiting time

Saf esen was cold and not fresh

The slowest drive in the world, there were really only 2 cars there and it was a tragedy in the drivr for over 20 minutes

Best Burger King since opening hours returned to normal. Everything fresh, fast service (at least almost) clean tables, friendly service. Exceeds all expectations that a normal person could have when visiting Burger King :)

I was in this branch on November 6th, 2024. The fries and burgers were freshly prepared, everything tasted and looked perfect. The staff were friendly and the restaurant was clean.

Always closed contrary to the stated opening times, extremely slow and incompetent service, absolutely unacceptable and unnecessarily bad even for a fast food shop.

Can be done in a pinch... at least if you have a lot of time. Waiting times between 30 and 60 minutes are standard here. The food is ok if you get the right one. At least waste disposal is easy here because every table is a trash can. The staff is basically extremely overwhelmed.

He was actually open and we were able to get in too 😄 We were already standing in front of the locked door even though there were people inside

Unfortunately there were no children's menus. Available and much else was out of order. It's a bit of a shame, especially since the employees are trying hard.

Very dirty and staff super incompetent. Hopefully the shop will close soon, like the one in Schwentinental.

Just don’t get reusable cups! Ordered and paid for 0.5l, but only received 0.4l each! When we returned it, we were initially only given half of the money because the lids were missing, which we hadn't received!!! Save yourself the drama and use the disposable cups! Everything here takes an unnecessarily long time!

Who is the manager of this branch please?! Bad Burger King place. The store is simply closed during opening hours, whether in the morning, in the middle of the day or in the evening. Pure gambling whether you are standing in front of closed doors or not. The drinks are warm and non-carbonated. And every two weeks, sometimes only cash payment is possible and sometimes only card payment is possible. What's wrong with the store?

Avoid this sleaze shop. Everything else is in all the reviews. I can't understand how Burger King tolerates crooked franchisees dragging the store and its reputation into such mud.

Sometimes the burger buns are gone, sometimes the equipment is broken, sometimes half the order is missing, but what always remains the same is the long waiting time, even when the store is almost empty. When I was there recently, a young woman complained that her pack of fries wasn't even half full after something had already been missing. The employee grinned cheekily at her and said it had to be that way.

Recently I had a wonderful date in the store and we had a great experience in this store! Our expectations of the store were very low right from the start and we were able to keep that thought straight after our visit, mega! :) The food was quite good, although it took a little longer to prepare, it was freshly prepared, although there was little lettuce on my long chicken, it was still good enough for Burger King. The veggie things in the store are also really expensive, although the taste was good when I tried the Maccaroni Burger, but the price was really very expensive. At least you got full with the small portion of soggy fries that were included in the menu. All I can say about the ambience is that it corresponds exactly to my expectations, there is garbage and chips on the floor everywhere that the staff didn't clear away. And the lamps in this building hang 2-3 meters from the ceiling all the way down, so you keep hitting your head, that's really not nice. The toilets in the store are also a disaster, the squat toilets are dirty, the toilet smells extremely bad, one toilet has been broken for months and the faucet jet is also way too strong, so you spray all over your clothes, really annoying! But the service got everything out of it again, food from the people sitting next to us was brought to the table by the employee with a grim look and put there without comment, otherwise they just shouted the number loudly throughout the shop until someone came forward to get it. On the whole, we really enjoyed the evening there, as our expectations were already adjusted accordingly and we didn't expect much. So for eating, in terms of taste and the feeling of satiety afterwards, it's great!

Ordered 6 wings and 1 wrap at 11:39, received at 12:14, amazing!!! Never here again!

Much more pleasant after the renovation. Really tasty burger, prepared hot and quickly. Unfortunately, that is not always the case. Depends heavily on the kitchen team.

After the renovation, it no longer looks so flashy, but rather bright and spacious and the service is quick and friendly. Another star more deserved.

Actually 0 stars. Sometimes he suddenly has no idea what the opening times are, everything is sluggish and not particularly hygienic. Card payment is not always possible, neither ice cream nor ice cubes for a cola. The tap water is colder than the Coke at Burger King. People go to mcces or eat toast with mustard, you get more of it.

There have been no chilled drinks for months, drinking warm Sprite in the summer...a dream. Actually, you can only pay by card at the drive-in, then suddenly you can only pay in cash, without warning, so you can't get out of the queue once you've gone into the drive-in. You still have to wait until everyone is served and the pace is wild. Snails would laugh at the lameness. There is no preparation for peak times at all...somehow really sad. I don't actually rate it negatively, but in this case it's appropriate. Something needs to change...

Completely overwhelmed employees, lousy service, long waiting times in the drive-thru, products are constantly out of stock, milkshakes are only available sporadically because the machine is constantly broken.

Extremely long waiting times for a normal menu. The cola was lukewarm and had no fizz. At least there was another cola after complaining.

It's been a long time since I've seen such a dirty BK, you can lose your food. In addition, the waiting time was far too long even though there weren't many guests there (25 - 30 minutes). Staff way too slow.

Open? Bring dice with odd numbers, the probability is higher, only cash payment possible... Well, worst Burger King ever

It's a gamble whether you're standing in front of closed doors. The official times are already cheeky, but the spontaneous cancellations make it really frustrating.

A nice location for BK and the service is very relaxed.

. Long waiting times despite the fast food concept: 30 minutes for an order for three people turns the definition of “quick food” on its head. Mixed taste experiences: - The Whopper tasted great, but was only lukewarm - no risk of burning your mouth. - The special burgers were disappointing in terms of taste. Ambiance: - Overall acceptable - Poor hygiene: The dirty tables significantly spoiled the overall impression.

Bottomless impudence. You stand in the drive-thru for 30 minutes and almost everything is sold out

Repeats very badly. Food takes forever (40 minute wait). Two employees are standing at the front and are bored. Food was just ok. There were no fries or ice cubes. Very bad. Better go somewhere else!

The slowest loading in the world! Here you can re-sole your employees' shoes while they work.

Disaster!!! Starting with the intercom, which has been broken for a long time, only a few dishes available, cold fries with ice-cold cheese sauce, the shake machine has been broken for a long time and only cash payment. Complete nonsense to even open this country...

Incredibly incompetent shop, they don't even admit a mistake and exchange food BECAUSE I NO LONGER HAVE THE RECEIPT?! One is used to a significantly higher standard from other chains. Now I've spent €6 and can't eat the burgers because I don't like cheese on burgers, and the animal goes in the trash at Burger King, thanks for that 👍 PS: Waiting time is also godless, even if there is NOTHING going on... Please close or let a new operator take over, your existence is really embarrassing for Kiel.

Very poor service with long waiting time.

Otherwise it's always been ok, but today (October 2nd, 2024) it was really bad!!!! Completely overwhelmed staff (also at the DriveIn as I noticed). Burgers, like side dishes, cooled down and put together incorrectly (hardly any sauce on the burgers, as if the dispenser was empty). Tables dirty and the return tray cart overcrowded. As it was, this branch is unfortunately absolutely not recommended this time. If it changes on my next visit, I would be happy, otherwise I will never visit again. Really a shame.

I have already visited many Burger King branches in Germany, sometimes not so good and sometimes really excellent - what I experienced here is absolutely subterranean! Very long waiting times (over 40 minutes), annoyed guests & unfriendly staff and absolutely not able to do their job properly. Burger King should definitely react here and I think the food authority should also keep an eye on it.

You have already noticed a lot in fast food shops and have also experienced varying quality. But this Burger King absolutely nailed it. Extremely long waiting times for no apparent reason and when one of the guests complained about it, the employees said things like: "Don't cry" and "Shut up". After 42 minutes of waiting, I received my order cold and asked for my money back. Avoid this store!

Well...closed every now and then...drive not open...very often errors in the order...you should really think about how you run this line...3 self-service machines faulty...urgently please change something!!!

Slow wait time 15 minutes, cold burgers, dirty toilet tables and floor.

They close the shop whenever they want.

Terrible, just terrible. Would recommend everyone to go somewhere else. Don't even know where to start. Unfriendly, not in the mood, terminals never seem to work, you feel like you have to apologize because you want to order something.

Went there at 6:30 p.m., regular opening until 9 p.m. No information about it, just the employee waved from inside that it was closed. Unfortunately, this is a huge disgrace for Burger King.

Haha, Burger King! Even after the renovation, this is by far the worst fast food “restaurant” in the city. Grill = defect (seriously!) Toilet = defect (one) Hand dryer = defective Paper towels=None Ice cream machine = defective Slide = defect Opening times = defective or incorrectly stated on maps. Forgot ice cubes despite expressly asking. There were no napkins either. I realize that it was stupid of me to drive here.

Unfortunately, what everyone writes here is correct.

Still unable to communicate opening hours properly.

You can notice the inadequate training of the colleagues there. Often the things ordered at the terminal were not packed. E.g. No ice in the drink, ketchup instead of mayo, Cola Zero instead of regular, etc. They're little things, I know, but they're annoying when you have to keep asking. 🙄 Today, September 12th, 24, the toilets were fine but card payment was broken, cash only🤦‍♂️Something is always closed again today, September 17th, 24. My last visit. Pretty...full🤬😤

It simply doesn't fit on cowhide, no matter how rarely this Burger King wears it or works; So you'd rather go shopping than randomly go to Burger King because it's more reliable. The food is fast food, can be ok, but also very often very poor. But I've had it several times that the allergens I had canceled were still on them - that's a big deterrent in the long term! (The new wraps are quite ok though..) Since this Burger King branch, which is plagued by a lack of staff and defects, is absurdly affiliated with Lieferando and deliveries come from this branch, it is worth taking a look at Lieferando to see whether the branch could be or is open.

What's wrong with the store, was there on two subsequent Sundays now. Closed both times, what's the point?

The staff are not nice at all, and the app says they open at 9:00 p.m. but they always close an hour earlier. You've fooled the customer several times.

Closed at 9:08pm on a Saturday even though the sign on the door says 11pm.

That's enough now! The measure is full! As a long-time BK connoisseur, I'm used to heartache! But what I had to experience tonight was beyond belief! Me and my best friend just wanted to eat our evening Whopper and went to the place half an hour before closing time. To our horror, we discovered that the person in charge of the burger roaster had already completed the checkout. I repeat: half an hour before regular closing time! I wasn't angry, I wasn't sad, I was disappointed. I expect an apology (and a free menu)

Is this Burger King ever actually open? You just stand in front of locked doors and even if it says open until 3 p.m., everything is closed shortly before then. Also dirty toilets and no ice in the soft drinks. The store seems very run down.

What a Sunday club! The order kiosks are switched off in front of you at 3:30 p.m. just before you pay, and the doors are suddenly locked. First of all, they say you can pay directly at the checkout, but then they say everything is closed and you can no longer order because “all devices are turned off.” I haven't experienced such disrespectful and inhumane service in a long time.

Juice shop! Ordered some takeaway and a burger was missing so one person only got fries. Annoying, especially because the menu is paid for!!! In addition, the ice machine has been broken for months and you can't get still water either.

We were at this BurgerKing in Kronshagen on September 1st, 2024. The service was very slow and uncoordinated, the drinks had no ice even though they were ordered with ice, plus they were warm and non-carbonated?! Furthermore, the wrong order was first given out and even when the correct order was received, an item was wrong and there were no people served. In addition, no manager was visible and at the time we were waiting, the time limit for several orders was already in the red zone. I recommend everyone to avoid this BurgerKing and go somewhere else! Unfortunately one star because I can't give zero stars!

Were there at 12.30pm today, but unfortunately the shop was already closed. There was a note on the door saying "closed from 3 p.m. for operational reasons" Apparently that seems to be the norm there... unfortunately!

Edit: I also found myself standing in front of closed doors for the second time. That was the last visit. Of course, you only notice when you get your order wrong for the 10th time when you get home.

Either the EC device is not working or it's the grill and all you get is cold garbage. The service is still always friendly.

Soft drinks without sparkling water, citizens who come without the paid ingredients, closed 40 minutes before opening time with the statement "we no longer have any employees" even though everyone was still standing in the back of the kitchen, so it couldn't get any worse, so I'd rather drive 30 minutes to Eckernförde or Raisdorf than to give me that again...

Order computer crashes three times away. Toilets very unclean. No toilet paper. Food good, but still not the service class of competitors.

I don't think you can expect much improvement... Every time I'm annoyed that I was there because someone persuaded me. Doesn't taste good, looks rancid and we waited a long time. The slide urgently needs to be renovated as there is a porous, rusty pipe in it.

only locked doors, really random :$

I actually wouldn't want to give it a star. A few weeks ago, EC card payments were not possible, today we were faced with a locked door. Apparently you can save yourself the trip based on the previous reviews!

First of all, the staff is a disaster, 2 work in the kitchen and 4 are at the front, which is why it takes over 30 minutes for 2 burgers. The worst thing is, Monday lunchtime 2 citizens ate with a work colleague and Tuesday-Wednesday both were sick. Doctor said they ate the wrong thing... Can only be here because we are both on sick leave. Never again

Unfortunately, it is often not open during the stated opening times.

The branch simply closed. No exit or anything else. It doesn't work at all. (08/19/2024, 12:48 p.m.)

Once again we wanted to eat something locally in Kronshagen, unfortunately it was closed again at 4:15 p.m. This was our last attempt. And the door says closed today at 7 p.m.. That's clear...

8/17/24 4:14 p.m. Store closed. impudence.

So I'm never coming back. The third time the store was closed at 7 p.m. Closed due to wealth😂😂😂

Why don't you have current opening times in the app until 11 p.m. on Google until 9 p.m. and the doors are closed at 7:55 p.m.!

I really always liked going to BK, it's the only good store that also offers plant based because McDonalds still can't manage it to this day. But for what feels like months now you haven't been able to go to a BK in Kiel. Everyone is closing as they please because of a lack of staff. Then close the shop. It's been like this for two months now and you drive all over Kiel because the shop has to be in Kronshagen and then you're so disappointed. Thanks for nothing.

I'm just outraged by the insolence that this Burger King branch keeps showing!!! Once again we had to find a locked door, even though the branch was supposed to be open according to its opening times. This is the third time this has happened to us at this branch, and based on the other reviews, this seems to be the rule rather than the exception. If you want to eat in this branch, you have to be sure beforehand whether you should risk going there, because it feels like the branch is closed more often than it is open, even if it should be open according to the opening times. An absolute impudence!!!!

The store is supposed to be open??? 0 stars!

Terrible experience - never again! We went to this Burger King around 7:45pm today and were treated incredibly rudely. While I tried to speak to an employee, he simply turned his back on me and told us to leave because they said they were already closed. Such outrageous behavior is simply unacceptable. We will definitely never go to this store again. Absolutely not recommended. This store isn't even worth one star.👎👎👎👎👎👎👎👎👎👎👎

Abdominal pain and nausea after eating...

Closed from 3 p.m. due to staff shortages. Just embarrassing and apparently not for the first time as you can read here...

Door was locked, drive in blocked. You could only get to the restaurant via a detour

Unfortunately we got lukewarm fries and a completely stale, watered down cola. I have that, for example. Experienced much better in Eckernförde at the BK!! Unfortunately this was the second time here.

Very bad, dirty everywhere, long waiting times

The shop is always closed even though it's supposed to be open. This is really annoying when you make a special trip. The picture says it should be open until 9 p.m. Shortly after 8 it was definitely closed

The opening times are usually not the same, the store opens more often than not and you can only order online at the checkout

I was at Burger King Kronshagen today on Sunday at 3 p.m.! Closed for no reason!!!! Whether the new opening times are posted on the door!😤

If I could I would give 0 stars! We have been there 5 times now and each time the shop simply closed without giving any reason. Then you don't need this store!

Today around 4 p.m. we were standing in front of a closed door with a few other surprised customers. No sign or similar. Obviously not an isolated case and an absolute impudence if you make a special trip. Will avoid the store in the future.

What's going on with these stores? Both the branch in Schwentinental and the one in Kronshagen are unable to answer the phone. You don't know when they open and when they close, and the opening times on the internet don't match either. Something is terribly wrong with you!

Closed at 1:45 p.m. It's a gamble whether this Burger King is open or not...

I was there again today and unfortunately found that the shop was closed during opening hours. I won't go here anymore...Unfortunately you can't give 0 stars

Probably the worst Burger King in the world! When they are open, the food is cold and the staff is extremely slow... No wonder McDonalds has prevailed

We were there again today. Terminals were down. The employee had to record everything at the checkout. Apparently not everything was in stock, so the employee had to keep asking what was still there. The shop was untidy, there were trays everywhere and the floor was dirty. When we wanted to leave, all the doors were locked from the inside. Catastrophe, just like the BK in Raisdorf

I visited the drive-thru today where I had an extremely disappointing experience. First of all, I was surprised that only cash payments were possible. Just a few weeks ago, only card payments were allowed. After placing my order and paying, I was asked to briefly park on the left. But after 15 minutes my food still wasn't brought. So I went to the store to ask. A young woman at the counter smiled slightly amused and explained to me in a barely intelligible whisper that unfortunately my order had been forgotten because it was very busy. In my opinion, however, the store was only moderately full - there was really no question of it being "busy". As compensation, I was offered a free drink, which I declined because there was no milkshake. There were no further apologies. When I finally got home 5 minutes later, my food was ice cold - it had probably already been on the shelf for a good 10 minutes. My conclusion: This store is impossible and I definitely won't go there again.

Waiting for the order is more than 35 minutes Very bad service

Unfortunately the ice cream machine is broken