Burger King Kronshagen in Kronshagen

Overall, okay. Update May 2025: The food is typical Burger King. But the store could really use a renovation; it looks unkempt. The drive-thru intercom is broken. And unfortunately, the service isn't that great either; only cash payments are made at the drive-thru, and the wait is relatively long.

After the renovation, it no longer looks so flashy, but rather bright and spacious and the service is quick and friendly. Another star more deserved. Just wiping tables and trash outside is still difficult

Burger King – ambience and atmosphere Burger King is not only known for its Whoppers and crispy fries, but also for a pleasant atmosphere that invites you to linger. Many branches have a modern design, with comfortable seating areas, friendly colors and often a play area for children. The atmosphere is relaxed and informal - ideal for a quick lunch, a meeting with friends or a little break in between. Music in the background, clean tables and free WiFi complete the overall picture. So if you're looking for a nice "Diabiente" in addition to good fast food, you'll usually find what you're looking for at Burger King.

I'm describing the Burger King in Kronshagen at 11:28 a.m. Cleanliness was OK; there were no leftover food or anything like that outside or in the sales area. My order consisted of two Jr. Whoppers, fries, and Fanta. The fact that one of the Whoppers had tomatoes was probably due to the machine that placed the order; they could only process one. I wanted mine without tomatoes, and one worked. My order was complete and therefore correct, but it took about 5 minutes. The Whoppers were pretty much at their limit, which is why the fries were hot. The fries definitely had too much salt. I'm not going to discuss service and ambiance here, since it's not a real restaurant and there's no table service. What can you do better when eating in a store? Make the fries and let them wait for the burgers instead of the other way around, and only press the salt button once instead of 3-4 times.

Everything was dirty, the staff forgot half of it and didn't understand you. Burgers were cold so really really cold and cola was lukewarm and non-carbonated. By far the worst Birger King I have ever visited.

This Burger King branch has become significantly better, food is delivered quickly and everything is fresh. But tables were not clean.

Waiting time almost 30 minutes!!!

The cleanliness is a disaster! All the technical devices in the room have a defect somehow and somewhere. The toilets are terrible... disgusting and not recommended.

Complete failure and a disgrace for the image of this giant chain. The food is ok as always, but you have to wait 25 minutes for a 0815 order, although gradually everything ended up at the front, but the two "servants" were completely overwhelmed and simply couldn't keep up with the packing. Sorry for 4 orders in the branch and 2 at the drive-in, absolute failure! And while waiting, two annoyed customers came and walked out because there were fake burgers in their bags... Bottom line, waited 25 minutes, fries cold, wopper instead of burger and toppings all wrong. Put 6, I've never experienced anything like that. Avoid the branch and contact the boss, urgent staff training!

The burgers were ok but the cola wasn't drinkable and they were bland and the restaurant was very dirty.

It's 11 a.m. the doors open... I am the 1st customer of the day my earthly route takes me to the toilet.... I can't believe it's all completely pooped... And urinates... It looked like it had been used continuously for 1 day. And that even though the store opened a minute ago... just disgusting..

After the renovation and restructuring, the service has become really good 👍

This Burger King is at best a burger farmer. Nothing works here. There's nothing going on, it's taking forever. A real slow food shop.

Lennard Prion best man, full of potential and motivation!!

Waiting for the order is more than 35 minutes Very bad service

Ordered three veggie burgers to-go. According to the paper, everything is correct and then there is real chicken in it. (Alternatively, it's damn old because there's no parsley yet). Next time I'll stay on site and check everything first. If there's something else in it, I'll play a hysterical guest or we'll have a big discussion about dealing with ethics and religion, deal?

If employees slept there, they would be more productive and faster than they are now. It's crazy how slowly people can work. I'd like to do it myself next time. I would look for new ones.

Tables all dirty! Service: sloth pace 😅 Somehow only men work there! There are a few women missing who make an announcement and work quickly! Burger cold after 30 minutes, fries cold!? What's wrong here? 😂😅

Probably the slowest Burger King I've ever had to wait in the drive-thru at.

A maximum disappointment. The fries were cold and soggy, but the cola was warm and non-carbonated 🙄 Toilets a hygienic disaster.

So bad and slow, better go to McDonald's which is 2 minutes away

Got the wrong food and everything was cold, unhygienic, overpriced. Better McDonald's

Half the order was missing, the food was ICE cold, but the drinks were warm and non-carbonated. It wasn't the first time it was this bad but the last time we were there. No recommendation

Always something broken. Today, for example, it doesn't open at all from 11 a.m. as stated on the opening times at the entrance

Lennard Prior is a first-class employee. He knows how customer satisfaction works. The ice cream machine was being cleaned and I just wanted some ice cream. I was already out the door and he came after me and said he could offer me a milkshake... he finished it straight away. Simply great!

It's unbelievable how long you have to wait for your food in an empty drive-in...

I wanted to order an iced tea here. Unfortunately there was no more ice cream.

Once again, a burger was left at the drive-thru. Unfortunately, I didn't notice until I got home. Something always goes wrong. This was the last time I was here.

The floor sticks, not just a little, but really badly, eating takes an incredibly long time, fries have no salt, burgers are topped incorrectly, and half of them are forgotten

Ich weiß nicht, was sich verändert hat, vielleicht ein neuer Franchise-Nehmer, aber diese Fiale hat sich seit dem Umbau vom schlechtesten Burgerking, den ich kenne, zu einer der besten gewandelt. Endlich ein guter Burgerking in Kiel!

Today we went to Burger King for the first time in what felt like 5 years and even after such a long time it was still a disappointment. The poor employees can't actually do anything about it, as they are clearly understaffed. After a wait of about 20 minutes we got cold burgers. I would almost say that the drinks were warmer than the burgers.

We had to wait over 20 minutes (fast food...?), then four things were missing, something was mixed up in the box and the burgers were cold. It doesn't work via the review link. A rogue who thinks evil... I won't go there again.

Absolutely chaotic, we waited over 45 minutes, totally chaotic and then not fresh. Just this store again!!!

I can't really understand the reviews...whenever I was there I was offered warm, incredibly tasty food. The payment was always intact and the employees were extremely nice. There have never been any problems and I'm happy to be there. The new offer with the surprise burger is great! Thank you for existing😊🎉

Experience on Sunday: Absolutely chaotic. Staff totally overwhelmed.

It's probably open longer and more often again

This establishment has mutated into an absolute unreasonable place. I've been to the "fast food restaurant" twice in the past 6 weeks. The first time I waited 30 minutes for my order. In addition, the food was cold and inedible. That same evening we all (6 people!!!) had diarrhea. The bottomless insolence happened yesterday during my very short lunch break. I decided to go to the drive-thru due to lack of time. It took around 10 minutes for my order to even be accepted. Another 25 minutes later I was at the first window (wohooo). I asked the employee whether it would now become standard that you have to wait over 30 minutes for your food at Burger King. The answer "I'm alone, I can't change it". When asked, there was a “complain to Burger King and not me” Not a word from the employee afterwards. The cola was lukewarm and stale. The coffee was cold and I wasn't asked if I wanted milk or anything like that. The burgers were once again cold and inedible! Clapped together without meaning or understanding. 10 jalapenos on one corner, nothing on the other corner, etc. Absolutely disrecommended!!!

Very nice employee, as far as I know his name was Ali very very friendly 🫶🏽☺️

I have to completely agree with all the 1 star reviews. This is by far the nastiest, worst, most customer-unfriendly Burger King I have ever seen. I don't recommend anyone to come here - except for the Undercover Boss team so that the manager can see for himself how run down this place is. It's pretty nice to look at from the outside, but that's it. We waited 50 minutes for our cold food and warm drinks. Absolute zero number. Never again.

I'm a fan of Burger 🍔 King but my tip is to look for another branch, bad service, dirty and the food is cold and soggy. Unfortunately a complete disaster. Was there Tuesday afternoon

A really impersonal burger joint in which warm clothing is essential. The goal seems to be to stay as short as possible. This is difficult because of the constantly very long waiting time before the issue. Quality is on the decline, prices are on the rise. Unfortunately, there is no longer an alternative to the nearby McDonalds.

Far too long, something has to change drastically

Wherever I was there there were only fat people

Waited 10 minutes for the order, non-carbonated drinks, napkins only on request, fries and burgers lukewarm. Dirty because it hasn't been cleared. Employees are standing around.

They say all good things come in threes 1st visit: one burger wrong + one burger completely forgotten 2nd visit: an hour before the store closed we were greeted with the words "there's nothing left today" and said goodbye at the same time 3rd visit: we stand in line at the drive in for a long time, when we arrived at the ordering counter there was a note stuck there saying “currently no card payment, only cash payment”. No cash is involved. Now we're still standing here in line, there's nothing going back and forth. It would be appropriate to post this notice at the entrance to the drive in and not in the middle of it. Absolute crap shop.

We ordered at the drive-thru with a voucher. They didn't ask what drink, there was a stale cola. Fries cold and limp.

The branch simply closed. Without notice or anything else. It doesn't work at all. (08/19/2024, 12:48 p.m.)

Nice staff, good service, burger met my expectations. Local very clean. I'd love to come back

A very nice, clean fast food restaurant presented by friendly staff.

Unfortunately, this BK has lost quality. Sometimes there are too few staff for too many customers. Update Feb 2025: Unfortunately, things aren't getting any better. We were there and actually wanted to eat there too. We didn't do that because it was very cold in the store. After ordering at the terminal, we waited 25 minutes for the food to be ready. In between, the french fries station ran empty, which didn't help matters. Unfortunately, this Burger King is also on the decline

Worst Burger King I've ever been to.

Toilet of horror, if you have to go here you should go to the bushes in front of the door, it's definitely cleaner. Burgers, fries and onion rings ice cold. The Cola and Co were at least pleasantly warm. Once you want a salad instead of fries, unfortunately the forks are empty and you spoon your salad or use Asian coffee sticks. Tables are reluctantly wiped down upon request. No, it wasn't all hell, it was below average. Now we know why. How can such a popular store be so poorly managed? Complaining to the store only gets stupid answers. Then just like that. Customer satisfaction is definitely not a priority here. We won't eat there again.

I've never been as disgusted as I was there. My visit ended when I was washing my hands. I've never experienced anything so unclean. No soap available, but the toilets are twice as dirty. The floor is sticky, the sink is calcified like a stalactite cave. Maximum disgusting. 🤢

Unfortunately, the food was cold but the very friendly staff really gave their all and made everything new and apologized often. All in all, this was really top and they really went above and beyond. A+ to the employees

Food was served quickly 😊. The tortilla was very filling. Too bad there were no shakes. The cola syrup was not good. Drink also completely unchilled.

OK. The employees don't seem to be entirely motivated. No smile. No nice/friendly greeting. The burger was ok.

No. Burgers were cold. You have to get napkins at the counter. Display board doesn't work, gets the food on demand.

I don't know of any branch that delivers so badly... even the cola from the machine wasn't cooled... rolls had obviously been lying around open for days, meat was generally cold if not fried. The items served are in a dirty container that has never been cleaned. It's really catastrophic that Burger King itself doesn't react here is incomprehensible

We come here often because Burger King generally has a great selection of veggie burgers. But here something is often not right. Most recently we got a completely wrong burger and another burger (the plant-based king rib) actually had the wrong patty on it?! Actually it was supposed to have the “beef” patty on it, but it was the chicken.. big disappointment

“Unfortunately” I eat here more often for work reasons. Something always goes wrong at the branch. Either only card payment or only cash payment is possible. The drive switch is closed, or the grill doesn't work and there's only chicken. Then there is not enough change and you get 1 and 2 cent pieces back.

Food was ok, but it wasn't fast food

Never again! The Burger King in Kronshagen is an absolute disaster. Either the branch is constantly closed or the card reader isn't working again - incredibly annoying, especially if you're hungry and don't have any cash with you. The waiting times are endless, even when there is hardly anything going on, and the employees are incredibly unfriendly and seem completely uninterested. Customer service seems to be a foreign word here. If you make the effort to go here, you expect at least a minimum standard - that definitely doesn't exist here. Save yourself time, nerves and money and go somewhere else.

Burger King is ideal for a quick bite. The quality of the burgers is okay, but the cleanliness in the restaurants often leaves a lot to be desired. The toilets in particular could be cleaned more often. In addition, card payment does not always work reliably and the order system is often difficult to understand. The staff is mostly friendly, but waiting times can sometimes be a bit long."

Burger not warm. Upon request, they offered to heat them in the microwave. After a bit of back and forth there were new ones, none warmer either. The whole store was barely heated, so you had to sit there with a jacket on. The tray carts are full to the brim and there's hardly anything going on in the store. Good service looks different.

Warmth, stale cola. Burgers carelessly slapped together and dry meat... Thanks nope

Everything is great here. Even the rats wear hairnets

Here you know what you are getting.

All burgers were cold, the extra order was served incorrectly, it was denied, after looking at the receipt they backtracked: they didn't have the sauce they wanted. Terminal hangs up, half of the coupons not available...four tables present and the guys were more stressed than other stores with full booths. That was really an incredibly bad experience.

You can eat warm cola, cold fries, burgers, but you don't have to. A disgrace for the price

Attention FOOD POISONING according to Burger King! Me and my friend went to BK on the afternoon of 12/27/24 and got burgers, pommers and onion rings to take away. We both felt very bad in the evening and I spent the whole night hanging over the toilet. If it had lasted a little longer, I would have had to go to the hospital. The only thing we shared (all burgers were different, mine were plant based) were the onion rings. That was probably a case of not washing my hands after using the toilet and then grabbing the snacks. Thanks BK, I will never come back!

I was there again a few weeks ago. The redesign of the interior - I don't know how new - was pleasing. Food came quickly and was good as usual. It's a shame that ordering via screen has become the norm and has become a bit more impersonal.

Very nice and courteous staff, food was hot and very tasty. Better than the competitor. Highly recommended.

Been here several times, weeks apart, and each time they say that the milkshake machine is broken. What's wrong with you?!

Cold food. Warm non-carbonated cola No, it wasn't nice. Will avoid the store in the future

Unfortunately you can't give negative stars. I don't understand how this impudence can even last. Tried to eat there three times this year. 1st attempt in the 2nd quarter, there were no promotional products. The second time in October, there was no service 30 minutes before closing time because the kitchen was already closed. 3rd attempt today, unfortunately only cash payment and there were only fries, nuggets and two or three burgers.

I love Burger King especially because of the VERY large vegan selection!

Underground service! Super unfriendly and extremely long waiting time! I'll never stop here again!

Don't! These are the most expensive fries I've ever eaten. I ordered a large portion and it was a small bag with a few fries and for almost 4 euros! I was told that this is normal. At McDonald's I get a large portion and well filled and not a small portion where you can count the fries without having to take them out. This is outrageous! Bye Bye.

Even his star is not worth it Very bad staff who do not understand either German or English

Almost the entire menu was sold out, but I was only told AFTER I ordered.

There are "coupons", unfortunately almost none were available as some parts of the coupons were not available at this "restaurant". Practically a scam

Long wait Half order cold The tables are rarely wiped and the place to return the trays has been crowded Was my last time there. At least the one piece shirt was good!

Hello Burger King Kroonshagen team, thank you very much for the lovely hospitality and the very nice branch manager in your franchise. I would be happy to come to you after my visit to Cinemaxx Cap and bring lots of visitors with me. BK 4 Ever. *Kiss* Kind regards 🫡💖🇺🇸🗽

I love how BKs always get these bad long wait time reviews, but I've been here once and a lot in Raisdorf and I've barely ever had to wait long. Also the food is solid, as expected from other BKs. Speed of food readiness, taste of food and Atmosphere are better than the Donald's, but both are of course overpriced

Once again I forgot half of it...

To be honest, I've always been a McDonald's representative, but it's been a long time since I went to Burger King again. We eat well. Very very good. The Long Chicken was well seasoned and had a good amount of sauce, plus the breading was really crispy. The fries were crispy on the outside, soft on the inside, and had an almost perfect amount of salt. I really enjoyed this visit and am almost convinced.

Super tasty and friendly staff,,,, whenever you are outside of Hamburg....

The way the burgers were prepared was subterranean. No mention of service! Wings dry, no dip helped. That was it...

After I had to eat something quickly after a long time, I was pleasantly surprised by the burger after the last time I was disappointed at McDonald's... (burger fell apart into its components and it was a nasty mess)... Firmly in your hand until the end and also a big difference in taste... The menu selection on the display takes some getting used to and is certainly not easy for older customers.....

Unfortunately not recommended at the moment. Food cold, staff extremely slow and friendliness also seems to be overrated (although this time there was a nice one). Unfortunately, it's not often possible to process the order list properly anymore, as you lose track of everything with all the going back and forth. But the fries are very tasty!! Addendum from August 4th, 21: - Big King XXL without cheese (see photo), - Chilli cheese fries with a dollop of sauce (see photo). Still not recommended for me. Update 08/17/23: It doesn't get any better. Ordered burgers without jalapenos, they were obviously just removed from the burger. All burgers weren't hot. We stood at the drive-in for 20 minutes and the employee lost his calm. Once again no nuggets, bikini bottom burger not in stock either. Fries wobbly and unsalted. Update October 3rd, 2023: Warm Fanta, cold burgers. Update November 19, 2024: Still the same. There are no longer any card payments at the drive-thru. Given the teaching situation, of course at least 10 minutes until you get back to Burger Kind. Can't you put something like that right at the beginning? You should give up this location and leave others there for it!!

One wonders why nothing changes after all the - completely justified - scathing reviews. Dirty tables partially covered with rubbish, overflowing return trolleys, lukewarm food, sticky burger buns, no napkins, unfriendly, grubby, unmotivated staff. In addition, after the spatial redesign you have the impression that you are sitting in a crypt. I will definitely not repeat this visit.

This branch is quite ok… totally better than the juice shop in Reisdorf Schwentinental

The cola was strangely warm. Fries were okay, the burgers too. Card payment didn't work.

Guest room totally cold, coffee with milk and latte machiato not really hot either, sorry, not possible

+++ Update Nov. 24 +++ After a new operator took over this branch, everything changed fundamentally. Staff: very hard working, friendly. Ambience: Modern and well-kept. Food: fresh, hot and good! I wish you good business!

Food was lukewarm and the fries were totally cold and soggy

Disproportionately long waiting time

The slowest drive in the world, there were really only 2 cars there and it was a tragedy in the drivr for over 20 minutes

Saf esen was cold and not fresh

Best Burger King since opening hours returned to normal. Everything fresh, fast service (at least almost) clean tables, friendly service. Exceeds all expectations that a normal person could have when visiting Burger King :)