Burger King Herrieden in Herrieden

My child threw up 5 times that night when we were there in the evening

The order arrives incomplete, the customer does not receive a tax receipt, although the order was very large, I received it unpackaged, juice was spilled on the floor, you had nowhere to go

⭐️⭐️⭐️ make sure it cooks for a long time, and then everything ⭐️⭐️⭐️⭐️⭐️

I can only agree with the current feedback. Food was poorly prepared. Onion rings were soft. When I asked, I was told that they were very fresh and had only been ready for 10 minutes 🤣. Even the cola tasted weird. Tear down, rebuild and hire new, service-oriented staff...

There's no bathroom for customers, but there's one in the attached gas station. They charge 1 Euro which is crazy and you don't even get a voucher or anything. Also, it's pretty grimy inside the Burger King itself. When we went the soda fountain wasn't there and only two out of four kiosks were open to order.

You probably have to get used to the fact that every third visit to Burger King is associated with feeling unwell after eating. Some of the food was so inedible that I put the burger back in the bag or had to throw it away. Then it's better to go to a classic and better-rated restaurant. In terms of price, it's no longer worth anything.

At least on this day, it wasn't exactly clean.

The worst Burger King I've ever visited. Coupons are only accepted as paper printouts, giving out the coupon number only works in the drive in. So drive in the drive in, but only cash is accepted here. Boss incompetent and absolutely not service oriented. Toilet costs money. My tip: 3 km further there is a McDonalds and 11 km further there is a very good Burger King

You have to pay to use the toilet. Toilet is not part of the local. Where is there something like that?

The place was okay, a BurgerKing... clean. BUT the toilets cost 1 euro and you can NOT count that towards consumption - there is no receipt - that's bad and annoying, it's completely normal at every other rest stop, why not here 🤔

Don’t be fooled by the outside of the restaurant and the foolish reviews below. This was a 5-star fine dining experience. The ambient lounge music paired well with the exquisite urban art work hung around us. I truly had it My Way. They take coupons. Big plus.

Very friendly, attentive staff and delicious food!

There's a bit of chaos here. A lot of things are forgotten when ordering. The staff was not friendly, very stressed and cold. Tables dirty and there is a lot lying around on the floor. We ate for almost €40 and still had to pay for the toilet per person, even though we only wanted to wash our hands before and after eating. Paid €3 for toilets and there is no toilet paper or paper towels!

Messy, you eat for over 30 euros and have to pay for the toilet!!! Keep it up, hopefully you won't be around anymore soon

The food was completely mushy, 9 cold onion rings were just a sticky lump, and there were several fingerprints in the burger. 3 employees stood around and chatted. Sorry, but if the quality is just bad for me, I'll fix it instead of standing around

Juice shop. You go there with coupons and none of them are available in the store and the staff hardly understands you.

No free toilet. Costs €1 - also for customers. Since toilet is operated by Aral gas station. Maybe provide vouchers?

The taste is still good but I have diarrhea the next day. In quickly and out just as quickly. Fast food in the truest sense.

Unfriendly high ten!!!! Drive somewhere else.

Sry, that was the best BK in the area, it's history now, it's a shame, 30 euros, probably not more.

One star because the food was tasty. That's about it. Staff unfriendly. Water came out of the sprite tap. When I complained about it, I was still oiled up. Thanks for that. The "Chocolate" milkshake tastes like everything but chocolate, €3.99 was thrown out the window. You have to pay for toilets even though we were customers. And washing my hands after eating costs another time because I went to the toilet before eating. The trolleys for the trays to be put away were full of rubbish, not one of them was tidied up, tables weren't wiped down, that's disgusting. The store is a disgrace!!!

Prices too high compared to other bk

I have NEVER seen such unfriendly staff in a fast food restaurant xD drive in communication: An order? Beverage? 13.90 That's it... nothing more was said. You could think that the gentleman had a bad day, but I'm here every now and then and these sentences remain the same no matter who is serving... a real tragedy, I should get money for listening to the guy in the drive-in.

Employees are always very friendly, but the store itself now seems rather 'not so great'. You have to be patient on the drive, but that's because there's usually only one person in the kitchen.

Like everywhere else at Burgerking, the food rating refers more to the entire restaurant. Drinks are available to fill yourself. Staff is nice. But the toilets are a big drawback. It's still understandable that this costs an entrance fee at a truck stop (but it really only exists in Germany). But then you can also expect them to be clean. Unfortunately that wasn't the case, the toilets were very run down and dirty, something between a school toilet and a festival toilet

You can't let the lady at the drive-in attack customers. Incredibly unfriendly, no hello, no please, no thank you. She would rather make burgers and that's it. But no customer contact.

By far the worst Burger King in Germany!!! The shop should be closed. I have never experienced such poor management in a fast food restaurant. At the drive-in I had to wait a full 26 minutes until I got the food at the front (1 menu) and there were only 2 vehicles in front of me. Even the people inside had to wait almost 30 minutes for their food. This is all because the boss of this restaurant doesn't have enough staff... Or that the employees were not properly trained. Nothing against the employee...but the boss of this institution should be properly seated at the round table. End of song...the fries were only lukewarm. Top performance 👍

clean atmosphere and nice friendly service. Food was prepared correctly and quickly.

Uh. Toilet 1€ without refund. Mini small, smelly and no towels. BK staff walk around mindlessly while customers pile up.

Make an effort and most of the time it works. I like👍

Crowded, dirty, hectic. No organization. 5 people loading trays instead of someone cleaning the place. Burger standard. Had stomach pain at night.

Burger cold and taste could be better.

So the food is good, but deliberately one star because you have to pay an extra 1 euro per person for the toilet, without a voucher and despite being a customer. I have never experienced this in any other fast food store.

Good location if you come from the highway...

Unfortunately, you cannot redeem points from the app here.

I just picked up food in the drive. Mega mega nice man 10 stars boy

The checkout staff refused to take orders. I had to use the drive in to avoid the very unhygienic touchscreen terminals. The food itself was good, but one star for that.

Unfortunately it has diminished over the last few years.

“I want to order from a person, not from a machine?” The boss himself said that wasn't possible; when I asked why, he simply walked away. That's not how it works. Unfortunately, your situation means that customers still come. In the future I'd rather go over to ARAL, it's friendlier there. Sorry.

Ordered and paid for food with jalapenos. But there weren't any in there. Happens to me very often here.

I do NOT recommend. The staff did not want to help at all. You can't order on the screen either. All European languages ​​but Polish are missing. Even Russian was there. I don't recommend this drama.

The whole place doesn't seem particularly clean. That was the second BK at a truck stop on my vacation trip. The first one wasn't a bit better. I also don't feel like paying €1 for a simple toilet at a truck stop if I want to eat something there. These places will never see me again.

Drinks machine has no ice cubes, cola comes out warm, disgusting, no brawndo available, tables were not wiped.

Burger King facility that didn't give the cleanest impression...food as always...drinks warm...ice maker broken...if you have to go to the toilet, you should have money ready.

Service is a foreign word. The only possible answer to a question from the young lady was "Automat" and there wasn't even a hello in it

Please stay away Totally unfriendly branch manager , who I think is called Nadine, has no idea how to talk to customers, she thinks she is the burger queen, we had problems with the ordering machine and it escalated straight away, but Nadine was unfriendly and didn't care about our concerns at all. BurgerKing please do not hire such people, this will cause a loss of image hands off

It's been a long time since I ordered something from BK even though we actually avoid this chain. Once again it has been confirmed. Never again this broken chain. Bad service is normal, but rude and unfriendly is always possible. ……I'm sorry but the burger is cold, something went wrong. No sorry, no nothing...I stood there like an idiot. After a short time a new burger was also cold (i.e. not warm and not hot). The restaurant is dirty, the tables are dirty, and no one cleans it! I cleaned the table and chairs with disinfectant and paper! All I'm saying is: it's your own fault if you keep making the same mistake and keep giving BK a chance! That's okay now 😉

I don't recommend it. You cannot segregate waste and there is no place for trays to put it away. The onion rings were soaked in oil and soft as tripe. The churros were meh. Bubbles didn't like it. But at least fast delivery to the counter

We have never experienced a customer paying €1 to use the toilet after a meal and not receiving a voucher. Clear grade 6 for this.

Totally unfriendly. Employees sing all the time. As a result, several orders were incorrect. Not just with us. And if you say something that it's not true, the employees get really cheeky and rude!!!

No free toilet for customers. This is the last one!

Food was okay... Staff unfriendly... Terrace in a pitiful condition...

Double Big Mac was too dry. Was the sauce missing!?

I haven't seen such a run-down and dirty fast food restaurant in a long time. The icing on the cake was the service staff behind the counter, who was either deaf and dumb or simply didn't feel like communicating verbally with the guests. According to the motto hand signals and moving your head is enough. There was another guest in the restaurant with me, and a third person joined us during the meal. She didn't say a word to any of the three of us. I work as a manager in the catering industry myself, I would never have hired an employee like that, or at the latest after the incident this morning. I am aware that it is relatively difficult to find service staff for the catering industry in Germany at the moment, no question. To describe the young woman as listless would really be an embellishment. Today I also complained about this company on Burger King's homepage and then looked at the reviews afterwards. I don't know if they at Burger King headquarters read the reviews about their franchisees, it would certainly be appropriate. This company is completely torn apart, but rightly so. This is a prime example of why Burger King has such a bad reputation in Germany. You should send a district manager there and really clean it up, even if the franchisee doesn't feel like doing that. This operation is a declaration of bankruptcy for the Burger King company.

Just as it should be...clean toilets too

So that's a lousy place... Burger was hard, Cola was scorching hot... Tables were incredibly dirty... It felt like 35 degrees in the restaurant and the air was stuffy... Burger King shame on you!

Disaster! There was no sense of organization. We still somehow felt sorry for the staff, they were completely overwhelmed.

Burgers and fries were ok. There is no free toilet here and you have to pay €1. That's a disgrace! For customers who pay €30, they also have to charge money for something like that.

Toilet doesn't work, the whole BK is ultra dirty, the staff is not very accommodating. If I have an extra request, I should go through the drive...

After 4 head meals --> paid a lot for the portions to be all children's menu size. In addition, you pay €1 for the toilet / just to wash your hands, despite it being a restaurant / (only food is sold. It is questionable whether this is right) It's a shame to have to pay extra for this!!!

There is no place to wash hands, toilet is paid.

Unfortunately I fell asleep in the drive

Never seen such a disgusting Burger King. I ordered fries, churros & a Coke. After waiting patiently for 15 minutes, I was given my food and an empty cup to fill myself. When I looked in the bag before leaving, I saw that my french fries sauce was missing. So back to the issue to get the missing sauces. I explained my “problem” - the problem was then... The good lady didn't understand me because she didn't speak German. After a lot of back and forth I finally got the sauce. On the highway I discovered that the Coke was natural and without any carbonation. The fries came with a free stomach ache from hell! So the churros ended up in the trash with the rest of the Coke! ~10€ for the bin. -,- The toilet, for which you have to pay a euro, cannot be flushed and the sink overflowed because the drain didn't work.

Disaster I waited for about 20 minutes. Even though there were no customers and a lot of staff, when it was ready, they didn't even call, they just placed it on the counter and that's it. But I think it's the shift manager's fault, he just walked around and shouted at his employees, so I'm not surprised that the service sucks. I won't stop here for a meal or coffee again

The dirtiest and run down Burger King we have ever visited.

Food is ok as any other burger king. The staff are super nice and friendly, especially Valeria, she is super nice and made our long road trip feel less tiring.

Food was as expected from a fast food restaurant. Point deducted because iced tea came from the Sprite tap. I didn't get anywhere with the stupid ordering terminal. An employee then did it for me. Thanks . BUT everything around it is terrible. Glue floors and tables. The outside area is dirty, hardly any tables or chairs. Not inviting and not hygienic either

Pay as a customer to use the toilet??? Ridiculous!!

The fire alarm beeped, it smelled burning and the whole room was full of smoke and yet no one opened the door so that fresh air could come in. Unfortunately, the drinks tasted old because the carbonation was out. That wasn't a nice experience.

Fries were cold. I can't say whether the tables were clean.

This was just a stop on my way to Nuremberg. I’ve never seen a more disgusting Burger King. Trash in and outside everywhere on the ground. Spilled stuff on the counter and below. I’ve ordered at the screen because there was no one behind the counter. Drinks had no carbonation, toilet was 1 Euro. I could not even wash my hands. Outside was like a garbage dump. This was abysmal.

Dirty tables, long waiting times and toilets for €1 are rather mediocre.

If it was freshly prepared, it could be a coincidence, but it is much better than if it was in the warming counter

Disgusting and trashy! 80% of all drinks were not available

Clean is something else, long waiting times despite few customers and enough staff

Drinks too warm, have the machine checked

It wasn't possible to order at the counter because no one really spoke German, Cola was very warm and non-carbonated and tasted like juice!, Burgers were very cold, juice shop!!! Then as now, simply the worst restaurant in the area!

The worst Burger King I've visited. Long waiting time, ventilation and air conditioning system defective, resulting in extremely warm and unpleasant smell from frying in the kitchen. Drinks to pour yourself were warm and the ice machine was broken. Staff, presumably because they are overworked or on instructions from the boss, do not serve drinks from the functional machine, only after a complaint has been made. Another customer wanted to order at the counter: the answer was not possible?!

Quite nice service, unfortunately the rest wasn't so good...

€1 for toilet is completely excessive. And there isn't even a voucher

Very full. We only did TG, cleaned the disabled toilet, the floor in the guest room was dirty due to the many visitors, napkins were lying around downstairs, progress was slow at the terminals, you weren't allowed to order at the counter, service was unfriendly and overwhelmed with the customers. Dining room too small for being on a busy highway.

Bad luck, you can't order at the counter. If you can't get along on the board, there's nothing to eat. Tool.

You have to pay €1 for the toilet. It doesn't matter whether you want to eat here or not. Incomprehensible.

Free refill, close to the highway, coupons valid and plenty of parking.

No matter when you come there is never a milkshake and Clean is something different. Personally, I don't know whether it's part of the decoration or whether the staff doesn't feel like it, but there are leftover food and packaging all over the floor. The last time we asked if the table could be cleaned we were only told if it wasn't right we should clean it ourselves.

At a service area but annoyingly part of the complex you have to pay one euro for the toilet even if buying food.

Drinks were warm and non-carbonated Burgers weren't fresh.

Toilet costs €1 even if you have eaten at Burger King beforehand and is disgustingly dirty

Staff helped me at the ordering terminal

The freshly made cheesy bacon lover beef double was dry and not well put together. I know it much better from other BKs. Some chairs outside were broken. Child seat greasy. Counter staff helpful but “I have to ask the boss” about additions to the children's menu (extra cup for €2.50). So OK, but better eat somewhere else.

Dirty and worn out. Toilets for €1 without a voucher and also disgusting. It's better to keep driving.

Unfortunately very dirty and a lot of rubbish. Toilets are chargeable without a voucher and are also dirty. Not recommendable.

Often everything is lukewarm, tables are not wiped down and the ambience simply needs to be overhauled.

The whole floor in the restaurant is so greasy... We left again, slipped out a lot more!

Clean quickly and nice employees.

Oh dear. There was nothing there. Untidy, slow, many things not available.

The food is better than the another fast food in this region. But the soft drink was not of good quality. In the past, everyone could pour their own ice cube and soft drinks. That's no longer possible. My Coke was not cold and not carbonated. One disadvantage is that you have to pay one euro per person to enter the toilet.

Very dirty, there's rubbish everywhere, tables haven't been wiped down, it's sad that something like this passes for a rest stop. And the toilet costs extra too.

Staff friendly and courteous and helpful even though I was annoyed. Before I eat I want to wash my hands. You have to use the toilet in the gas station for 1 euro. This will not be charged either.

Will avoid it in the future, I was in the drive in, 3 cars in front of me 30 minutes until it was my turn to order, food was luke warm. The entrance was also difficult to see. The young man was nice, but there was no excuse for waiting long.