Bistro Augustus in Bernkastel-Kues

Arrived at the door on Sunday at 6:30 p.m. Closed the door, knocked and called. There was no response, although staff members could be seen from outside and noises and one's own calling could be heard. Went back after calling 4 times.

The city's beautiful Ratskeller.

This was our first time here and we really enjoyed it! We would like to come back. Nice service, delicious food and a super nice atmosphere.

I don't normally write a review, but I just have to share my experience in the Fairytale Hotel restaurant here. On December 1st, 2024, my wife and I decided to try out the restaurant in question during a visit to Bernkastel Kues. I ordered a roulade with potatoes and carrots. The first attempt at the roulade resulted in a slight feeling of disgust. My wife, who tried these, also agreed that there was something wrong with the meat. I told the service person who was then called that, in my opinion, the meat was bad and not edible. My plate was taken away and a short time later another waitress showed up and told me that their cooks had tried the roulade and thought everything was fine. There was nothing to be done about the fact that the roulade wouldn't suit my taste and I would still have to pay for the dish I ordered, even if I didn't eat it and only tried a tiny piece. I paid and even then there wasn't even an apology or anything from the restaurant. One had the impression that they were even insulted because of my complaint. It's an absolute disgrace how guests are treated here. This restaurant never again!!!

The food was very tasty. We were there with 5 people. Decent portions, the price was reasonable and the service was also very nice and courteous. I can only recommend this location. There is definitely a need to repeat it.