#BERTS‘ friterie in Kassel

It was tasty but there is still room for improvement Staff was like you weren't wanted

Citizens have lost a lot of quality even though the patty is smashed raw in the middle due to too many orders. Berts is ruining the business in the city with the deliveries. My suggestion is to close the shop and just concentrate on delivery and offer normal prices for delivery and not 18€ for a citizen. It's really sad that the best citizen's shop sucks like that. Waiting time for a citizen of 1 hour is just too much and if it's still raw it doesn't make it any better. It was actually there every week but I'll avoid it from now on. It's a shame

I was actually always very satisfied. I won poutines twice in an Instagram competition, when I wanted to redeem it I was told it wasn't possible because the boss had changed. It's a shame, it could perhaps have been mentioned in the competition. We also waited a long time for our food and then got the wrong one. It was very disorganized on site.

Very unfriendly service for clients it’s 0, taking to much time and quality it’s just not worth

The food is good, but the personal waiting time was far too long

Ambiance only 3 stars because the upholstery of the chairs is already super dirty, but that doesn't deter you. It's just a snack bar, not a 5-star restaurant. The food is simply delicious... the store is always full... so it's not just me that tastes good :-) I would love to go there again and again

Everything is nice, but already expensive. Unfortunately no toilet.

Food was very tasty, would be happy again. Staff very friendly, really great. Thanks

It's very tasty but I had to wait almost thirty minutes for my food and they kept swapping the food the whole time. Generally very expensive too. Think three times about whether you want to come

Food is good, but a 60 minute wait for 2 burgers and 2x fries is really too much of a good thing if you order on site.

You can really praise it here. Delivering burgers is not that easy and soft fries and soupy buns are actually standard. The boys and girls here do it really well. Burger comes hot, buns pre-buttered and not souped, burger properly smashed and well seasoned and very well topped. Very tasty onions, probably pre-pickled with the fresh onions and the fries are to die for. Crispy, hot and really tasty. Next time I'll definitely come with a poutine because I'm really looking forward to the delivery. The guacamole we ordered was also really tasty. IF you could make a slight compromise at all, it would be with the buns. They were good and ok, but there is still potential for improvement. But that's crying at a high level. Very happy again, we are already looking forward to the next time.

You are what you eat: Anyone who eats here is a rustic, consistent type who still offers variety and therefore variety. . The ambience is somewhere between retro and pop art. You can argue about taste, but not about true class. . The employees bring these with them. I experience them as mirror types, whoever smiles also gets a smile. Lovable, humorous, charming. . About the prices: €8 - €12 for a poutine that feeds a 2 meter tall man is absolutely flattering on the stomach and wallet. . We'll be back.✨👌🏻😁 . . . 4 the vegans: The restaurant is vegan friendly 🦄🪻

The food was delicious, unfortunately the service was catastrophic! After we politely asked how long it would take, since we didn't have a Piper device and were a little unsure, the employee said unfriendly, "Do you want to come behind the counter?" “It’s full here right now as you can see”… impossible! Super rude and unprofessional! Even when it's full you can still tell your customers! Never again!

We came from far away after getting a recommendation from a few friends. Absolute dream evening! Best service, best food! <3 See you again soon… thank you!

Best cheeseburger in Kassel. Five Guys is next door, but it doesn't compare.

Fries Are Delicious. I think the pricing policy is okay considering the increased costs.

Super tasty poutines. Employees are always friendly. I always enjoy going there. The vegetarian/vegan poutines are great. Number 8 is my absolute favorite.

Ate a cheeseburger yesterday and an hour later I had the worst stomach cramps ever! Anyone who wants to get something like that can go there

Always happy. Super delicious food. It's a shame they have to go out there in May

Very tasty food at fair prices. I can only recommend it.

The best address for burgers, fries and co. Everything is freshly prepared and served quickly. In addition, the atmosphere is good and the staff is very nice and attentive. Will definitely eat there again.

Best fries I’ve ever had, vegan &vegetarian options & very nice staff I come here often because you simply can’t get fries better than this. If I’m here with a friend (all of which also said these are the best fries ever) we order one of their vegan poutines which taste awesome. The atmosphere is very friendly and inviting, and it definitely has a vibe. Very clean, not too noisy even when full, simply awesome.

Completely unfriendly staff at the checkout. A few weeks ago I was there and, among other things, picked up a menu. When I was packing up I noticed that the fries were missing and then asked again if it was also on the menu. Then they said very cheekily and impolitely “no, you didn’t order it as a menu” so that the whole store could hear it. Even though I ordered it and said it clearly enough. It's rude that they can't see their own mistakes and instead claim that the customer must have forgotten it. Disaster!

Corner snack bar with Lieferando

At 7:55 p.m. ALL employees met us as we entered the store and met around the corner to smoke together. After 20 minutes they came back in and told us that the store would close at 8 p.m. Opening times on the website say closing time is at 9 p.m., according to Google at 8:30 p.m. Even though the store closes at 8 p.m., couldn't they have said that as we walked in the door? And why is the store completely unattended and ALL the people who work there are outside?

4 Leute bekommen es nicht hin. Habe per Lieferservice bestellt. Als ich es abholen wollte, war es nicht mal gemacht. Habe dann nochmal 35 Minuten gewartet. Die bekommen ja gar nichts hin.

Miserable! The cheese is sprinkled on with your bare fingers. The lettuce wilted and was soggy with the sauce after just 2 minutes. The fries and falafel taste worse than from the frozen food chest. And in the food was (at first I thought it was a hair) a PLASTIC THREAD (!!!). The “poutine” went in the trash. If I wasn't passing through, I would have gone back to ask for my €10 back. An absolute disgrace.

Conclusion: Rude employees who work with a bare midriff or in tank tops where either their armpit hair or stomach hair is visible. Work is carried out in private, dirty clothing without gloves, without a hair net and with loose hair. The entire store makes a rather unclean impression. The burgers themselves are very tasty, but the overall circumstances don't really whet your appetite.

Had dinner there with friends. Had the fried chicken burger. The burger tasted delicious, the fries were also okay, but I found it a bit expensive for the menu price and for what you ultimately got. I paid a total of a little less than 20 euros. Ambience is also nice. Staff wasn't that friendly.

We went there because of the positive reviews. First we had to wait to be able to place our order, even though there were 4 people behind the counter and the shop was empty except for one table. We had 2 burgers that were ok, but nothing that we would have to go back for.

I ate there because of the mostly positive reviews, but I wasn't satisfied. The restaurant is very small and the atmosphere is not that inviting. The service...well. When I ordered I wasn't even greeted with a "hello", he was very quiet, I could hardly understand him and he looked rather annoyed. Didn't feel very welcome there. What bothered me the most was the food. Taste OK but not outstanding. I had the fries with turkey. It's probably not that smart to put the fries under the meat, as it made it completely soggy and mushy, so not a bit crispy. That took away the joy of eating because no one likes soggy fries. When we left there was no goodbye or have a nice day, as is usual. Overall it was OK but I wouldn't go there again as I didn't feel very welcome there and the muddy fries weren't good either. Too bad

The staff was super nice and everything went quickly, even though the store was busy. Seating available, although limited. Good selection of food available. Processed ingredients are fresh. Great taste. Price-performance is right.

I ordered a pulled pork bowl, but I didn't find any pulled pork in the bowl, but it was still delicious!

A little expensive but really great food

I ordered a burger and fries. Burger juicy, ingredients fresh and delicious. The fries were just right, the additional ingredients freshly sliced ​​and not from a can. The staff was super nice and everything went quickly, even though the store was busy and there were also orders from outside. Absolutely recommended 👍

So to be honest, waiting over 1.30 hours for fries is really sad, even if there is a lot to do. Among other things, there's no point in calling because no one ever answers, so it saves you time.

Do you know that? The first bite when you're really hungry and it tastes just fantastic. But this bite is only there at the beginning. That's not lost on these delicious citizens. Even the last bite is a real culinary delight.

The best 🍔 I've ever had, I can recommend the pastrami burger with fries and garlic mayo. Thanks to the team for making amends about the forgotten burger ❤️

Also wir lieben den Läden berts ich esse immer den oclahoma Bürger mit doppelt Fleisch mein Mann den pastrami Bürger und wir sind für uns der Meinung das es der beste Burger in Kassel ist . Mega lecker saftig und könnte täglich dort essen . Auf jeden Fall weiter zu empfehlen. Es ist ein Besuch wert

Smashed burgers rock solid. Buttered bun gets extra points. Underside really nice and sloppy. Unfortunately a bit sticky at the top, but still solid. Teriyaki fries also rock solid.

Expensive and below my expectations. Staff unfriendly.

Music worked like this, unfortunately the radio continued to play during commercial breaks. Super annoying. Employees know little about food, but are really nice. Everything else: Simply great!!!! The bowls in particular taste heavenly🤩

Great food, the staff is great. The prices are fair and the menu will fill you up well. I will gladly come again

I'm really angry and disappointed right now. It was my first time there and the staff explained to me in detail about the products and the difference between poutines and bowls. So I ordered a bowl with mostly salad instead of fries and the whole thing to take away. When I got home I looked in and in front of me was a poutine, if you call it that, definitely not a salad at all, exactly the opposite of what I wanted. I know that something like this can happen, but I think that for a store that only has German-speaking staff, something like this shouldn't happen with advice. I didn't like the food either. It could be because it wasn't fresh by the time we got home, but it was a mess. Definitely overpriced (€12.90) for a few fries with meat and sauce. Anyone can make it at home. Sorry!

I love the food, the burgers, the fries and it's always quick. Incredibly delicious.

Super lovely staff, great service. Very very good burgers. Always happy to come by

The food is delicious and the quality stands out thank you for the food

Super friendly service and really tasty food. You get it so rarely, the price is a bit high but absolutely fair for what you get.

Perfect. Simply delicious and super great people who work there. Always happy to come back.

Delicious fries and prices are ok

It looked promising on the site... Asked for gluten-free options and the waiter looked to see if they saw water burning. Fries a bit gluten free they said... Fries were not dirty, but they had an insane amount of salt: abnormal! It was dirty inside. It's a shame, the staff is ruining such a "restaurant"!!!

Very, very tasty 😋. I'm really into fries and these are really, really good. Handmade with delicious and fresh ingredients. Great ideas, whether with meat, salad, vegetables or just like that. There is something for everyone, whether vegan, vegetarian or meaty. Great store. The staff is friendly and quick. The prices are okay.

Cool location, great food, totally delicious! Small deduction because the fries tasted a bit sour in the finish. The staff should also be a little friendlier to the boss.

Great location and the food is simply a dream. Had the Oklahoma Fried Onion Burger and the Fried Chicken Burger together with pulled pork fries - absolute recommendation!

We ordered on Thursday evening around 8:15 p.m. At 9:00 p.m. we received a call saying, “The order just came in.” Yes, it's clear, we just didn't feel like driving anymore, it's not like we didn't get an order confirmation. Thanks for nothing.

I've been visiting every now and then for a few weeks and I love it there, greetings to the staff ❤

Food is very tasty. Best fries in Kassel

Simply the hottest burgers ever! Thank you for the delicious food :)

So delicious, it's a shame that they aren't available everywhere in Germany

We had currywurst with fries. Super tasty, friendly service. Definitely worth a visit.

Super tasty, everything! Super fresh! Super friendly! The first shop where it happens that a dish is 'sold out' because it's running! Keep it up ✨

The food is great, but if you order via delivery services it can take 2 hours. It is also impossible to call, only the voicemail is answered. We said the food is great, but please adjust the times!

Very very tasty. My first choice for snacking outside of the house

Location, food, service => Top Would definitely come back next time I'm in Kassel.

WOW!!! I had the buffalo chicken fries and yes, it was just amazing, I've never eaten anything like that before Outstanding quality and you could taste it, maybe not the cheapest snack but given the taste and quality it's absolutely fine 👌 I can only recommend this shop to everyone!! Went there again yesterday It remains one of the best snacks in Kassel The chipotle mayo was great 😄

The better chip shop. Service is virtually non-existent because you have to do everything yourself. Order, pick up your order (also something you didn't order) and drinks. The homemade fries are delicious. The ideas for the dishes are good. The price is still ok.

My visit to Bert's Friterie was extremely disappointing. Despite waiting at least five minutes in front of the checkout, we were completely ignored by the employees. Neither a friendly hello nor an announcement that they would serve us immediately was given. Instead, they turned their attention to other orders without even looking at us. We understand if there is more work to do due to (online) orders and therefore there are waiting times, but communication about this would have been nice. Due to this disappointing experience, we decided to leave the store hungry and frustrated without placing an order. It's unfortunate that customer service was so poor.

Best currywurst with fries ever!!! Large, tasty portion. Extremely nice service. I'm happy to come if I get a craving.

One star is even too many. Very long waiting times, unmotivated employees. There are no knives. Never again!

Burgers and fries were awesome again 🔨 Greetings from the Weserbergland Thanks

Delicious fries in different variations, friendly staff

We entered this restaurant today and were initially pleased with the relatively wide vegan and vegetarian selection. Unfortunately we didn't get a chance to order anything as we were consistently ignored. Of course, we saw that many (online) orders also had to be prepared, which we fully understand and are happy to wait longer. But there was neither a "Good day" nor anything like "It'll take a moment"; nothing at all. So we left the restaurant and ate somewhere else.

Our must have when we are in Kassel! We love it. You have to be lucky to get a spot. The best fries in northern Hesse. We had the Loaded Cheeseburger Fries & the Teriyaki Chicken Fries. Super delicious, both of them. But the teriyaki fries were absolutely awesome. For me every cent is worth the money!

Ate hamburger with fries. Highly recommended.

I came to this place because I couldn't find the one I was originally looking for (5 guys) and because it had good reviews, but tastes definitely break genres. The place is nice and cozy and the girl who ran the place was very friendly, however I would not eat here again, firstly because there is no bathroom and secondly because the hamburgers are not that great, they have no flavor and for my taste , they are not worth what they cost. The potatoes are delicious, but I would have preferred to order them natural; I ordered the hot chili which are not hot at all (they are not spicy), they are more of a horrible Tex-Mex version, which tastes a lot like cumin, but hey, that is personal taste. I highly recommend going to 5 guys, which by the way was very close, but I couldn't get there.

Great fries. TOP address also for vegetarians.

Don't understand the glowing reviews. I was there shortly after opening and twice in 2023. Shortly after the opening it was okay, although the waiting times were too long. There was poutine with cheese curd, which was similar to the Canadian original, and the burgers were average. What bothered me from the start was that there were only bottled drinks and not even typical North American ones. The poutine I got in 2023 had lost a lot of quality. Bert's Poutine no longer had cheese curd, just normal industrial Gouda that tastes like nothing. The sauce didn't taste like it was homemade, but rather like it was bought cheaply. The fries were soggy and the few toppings were hardly worth mentioning. The Hot Chili Cheese was neither hot in the sense of hot nor hot in the sense of spicy. The cheese sauce was floury, like cheap bagged cheese sauce. The jalapeños had the spiciness of a cucumber - none at all. The burgers that I and my companions had were black, even though we specifically said we wanted them "straight through". Despite the additional toppings and the peppery price, they tasted bland. I would call the pulled pork in the pulled pork bowl typically German style. So the food was a bit of a disappointment, especially for people who actually know Canadian takeout food. The ambience is not very cozy, but the kitchen is cozy. Although there were only four customers in front of us, none of whom were placing a large order, the family that was carrying their food to the table when we walked in had finished eating and left the store by the time we were finally able to place our order. Waiting in line for 25 minutes to order, especially outside of peak times, is too long. Two stars, nothing more. If you get back to your opening form, I'll be back, but not like this anymore.

Great burger, absolutely delicious, the poutines are also great! I don't know of a better burger place.

Delicious, but not cheap, fries 🙂

With all my love, who should eat the poutine Buffalo Chicken Fries!? Apart from the fact that I can actually eat spicy food quite well, it was definitely not for the German palate - definitely way too spicy, just don't order it. I'm sorry, but €13.90 is not appropriate in my opinion. It's a shame, I've always really enjoyed coming to you.

Favorite place for bowls and poutines. It always tastes good, the fries are crunchy and the ambience inside is perfect.

Super nice and friendly staff can only recommend the shop and the kitchen. Always a great visit

Good fries, decent size, nice service

Top! Burger super juicy, bowl fresh and very tasty.

Burger und Pommes waren kalt und matschig. Die Burger waren zudem Geschmacklos. - Die Pommes waren ungenießbar und sind im Müll gelandet - Desweiteren wurden die Saucen vergessen. - Nachdem ich nach dieser Enttäuschung dieses auch in einem Google Kommentar niedergeschrieben hatte sind zufällig er Weise in den Kommenden Tagen 2 Neue 5 Sterne Bewertungen aufgetaucht in welchen Benutzer übertrieben von den Knusprigen Pommes schwärmen. - Alles in allem ein sehr negative Erfahrung und wir werden dort definitiv kein Essen mehr kaufen!

Etwas teurer für meinen Geschmack, war aber ganz gut. Für ein spontanes Treffen gut geeignet.

Sehr leckere Hamburger, Pommes-frites immer knusprig, auch wenn das Essen geliefert wird! Sehr zu empfehlen!

Alles gut, aber leider auch nicht mehr.

Essen is mega lecker. Mitarbeiter sind immer freundlich und gut drauf. Selbst wenn es mal voller ist, muss man nie sonderlich lange warten.

Lecker Pommes in vielen Varianten

Die besten Burger und Pommes in ganz Kassel. Mitarbeiter und Chef immer super freundlich und das Essen einfach jedesmal perfekt. Mein GoTo in Kassel 🙏

Das Essen war echt lecker 😋 die loaded fries habe ich fast verschlungen, so lecker waren sie. Preis Leistung ist klasse und das Personal super freundlich:-) jederzeit wieder

Super lecker gewesen, wir kommen wieder.

Essen war sehr lecker. Es ging auch sehr schnell. Die Bedienung war nett.

Es war lecker und gesund würde ich sagen. Wir waren in Kanada und hatten dort auch Poutine gegessen aber was man bei Bert's finden ist Tausend mal leckere! Vom Preis, ist auch okay

Ehrliche Bude mit ner echt leckeren Currywurst Pommes

Hervorragendes Essen, endlich mal Pommes und Burger mit Substanz, lecker, reichlich und Lust auf mehr! Lokalität ist n bisschen duster für meinen Geschmack und der Bestellvorgang "neumodisch" aber, hey, der Cheeseburger Saltat, ein Traum

Super Essen und kurze Wartezeiten!

Leckeres Essen bei nettem Personal! Im Sommer lässt es sich super draußen essen!

Super leckere Burger und Bowls. Waren das erste Mal hier und kommen gerne wieder. Preis ist schon sehr hoch.