Aroma Restaurant Ocakbasi Holzkohlegrill Osnabrück in Osnabrück

Waiting 2 hours for my food even though the app says "almost to you"

Food was cold and inedible. Raw meat and I still had a stomach ache afterwards. Which I find really cool! That the price was changed at checkout. Because the old prices are in the menu and at the top of the screen (supposedly). Nothing was mentioned about it beforehand. Disappointed!!!

I ordered a platter... The meat was not fresh, it was felt especially in the mutton chops, all salted to hide the fact that they were not fresh. I'll never go there again!

If I could, I wouldn't give a star. Ordered food, delivery was supposed to take 1:20 hour, after 2 hours our order was finally there, half of the cold part was missing and the food was absolutely inedible... Hair in the kebab, cold fries and the meat looked as if it had been waiting for a week to finally be eaten.. absolutely not recommended this shop!!

The place is nice, the presentation is very bad, we two people waited for our desserts for half an hour and forty minutes, the kunefe that arrived was burnt to the point of coal, it was not clear whether we ate coal or kunefe.

We received a very friendly welcome. The food and service were excellent. I can only recommend it.

We ordered the mixed grill, the cooking temperature of the meat was appropriate and the taste was quite delicious. I recommend.

Absolutely disappointing… 2 burgers ordered a chicken burger for me with juppi sauce and a burger for my husband spicy. My chicken burger had hot sauce on it and my husband had Juppi on it. I can't eat spicy food at all so I'm very disappointed. But it gets even better.. the meat on my husband's burger wasn't cooked through (double beef burger) raw meat... if the sauces hadn't been swapped I would have been very happy with my burger but my husband's didn't work at all.

Ordering food took 3.5 hours. If I were you, I'd order somewhere else. If you speak up, they get rude. Spend your money somewhere else.

Everything is incredibly delicious here! Starter, main course and dessert! everything is just great! Very great atmosphere and nice staff.

As a solo German businessman who appreciates good cuisine, especially Turkish, you don't feel welcome here. The person at the checkout didn't greet me in a friendly way, but said, sit down wherever! After I did that, several compatriots came and I was moved several times. Beiblandsleute were looked after intensively, even though the waiters spoke German very well and I was ignored. Food (doner kebab bag XXL) was more of a “student kebab” size, but tasty. Unfortunately, the restaurant doesn't even have the basic spices (sumac) for a good kebab, which is a shame... or they didn't want to give it. Food good, due to the service and the great welcome etc. Only 2 stars, but here it seems to be an area like Hanau City 🥴 It's a shame, never again! Guys, you have compatriots with the same restaurants and concepts and you don't feel the mentality of your people, the warmth and friendliness, with you...

I ordered food. My order was 1 Double Smash Cheeseburger with no additional sauce. What I got was 1 Double Smash Chili Cheeseburger with no sauce at all. Firstly, the burger wasn't the one I wanted and didn't come with any sauce, so it tasted disgusting. I had to put sauce on the burger myself, and even then it wasn't really enjoyable. I also ordered a large fries, which arrived but were very wobbly and poorly seasoned; they tasted like cut-up potatoes. Unfortunately, I was very disappointed with my first order.

If it were possible, I wouldn't have even given it one star! Two kebabs and a coke for 25 euros? This is not gastronomy, this is a masterpiece of fraud! A clever strategy to take advantage of unsuspecting customers. I was stunned – like I had ordered a golden Coke! Absolute disappointment, never again!

Never order food online, they deliver very late and sometimes two hours later

Thanks, it was totally catastrophic.

Unfortunately I have to change my review. I ordered food yesterday at 9:15 p.m. It's now 12:40 a.m. and nothing has arrived. It's a shame that you've changed so much for the worse.

Please do not order here! Broken glass in the food, food arrives cold, tastes bad. If you complain, you will simply hang up and block the number. The shop belongs to made. Really disgusting

It was the best restaurant ever. The food was very tasty. There was extra room for praying. There was free black tea, extra bread and dates for people who were fasting for Ramadan. Everyone is friendly and everything is hygienic (clean). You can also order and rent tables. Everything looks very nice and you can also buy grilled food.🤩🤩🤩☺️

Food arrived 1 hour late, everything was cold. I had to bake the pizza again myself, the fries weren't fully fried. Thanks no, never again. P.S. We had a piece of glass in our food

We placed an order, waited for two hours, and then it said the order had been delivered. Neither money nor order! Cheater!!!!!

Everything was perfect food was so tasty n fresh .. we ordered meat platter only beef kabob need more spice n taste other then everything was perfect ..

🤮Attention cockroaches🤮 Unfortunately I have to say goodbye, I enjoyed eating with you! What I saw from you made me lose my appetite! The cockroaches feel really comfortable with you! For the price you demand more cleanliness!

This is what my food looked like after I unpacked it. Just for your information, I ordered a kebab and not a kebab plate

Waited almost 2 hours for food, still nothing

Ordered there earlier, WAS highly recommended! Apparently the last shop in town now. Spongy tomato slices on the kebab pizza, burnt meat and God knows what they season it with and put together their sauces with, and stale baklava for dessert. I wouldn't even have given that shit to my enemy.

The best restaurant in Osnabrück and the best in all of Germany. Greetings to my brothers

I waited almost two hours for my order. At first the order wasn't even visible in the system. When I inquired by phone, I was told that the delivery was already on the way. However, based on the way the employee spoke, I had the impression that this was not true. I specifically asked: “Is the order on the way or is it being prepared?” – if they had honestly told me that it was still being made, it wouldn’t have been a problem. So I would have known that I would have to expect a longer waiting time. From the third call onwards I was told the driver had been stopped by the police. At the same time, it was questioned whether the driver might be lying - a questionable statement about his own colleague. Which police check takes so long? And why should you accuse your own driver of lying? When we pointed out to the employee that he too might not be telling the truth, he suddenly became aggressive - behavior that only increased suspicion. When the driver finally arrived and we spoke to him directly, he didn't even know what we were talking about. Only after a moment did he then claim that he had been stopped for illegal parking. The entire experience was extremely unprofessional: unreliable statements, contradictory excuses and aggressive behavior are not acceptable customer service. I would have liked honest communication from the start - then I could have planned the waiting time better.

Ordered there today when the food arrived it was only lukewarm at best and the driver was completely rude. First he begs for a euro tip and then when you say ok he doesn't even have enough change and you are forced to give more... criminal

I'm disappointed. get raw meat. When the plate was put away, I didn't even ask what was wrong. Well, diet today.

Everything was great, food tasted tip top

I ordered an Adana around 8 p.m. and paid in advance via PayPal. According to the delivery time, the food should arrive at 9:15 p.m. When the food didn't arrive by 9:30 p.m. I called them. The employee said that the delivery guys couldn't seem to find my address and took my food back to the restaurant (strange). He quickly added that he would quickly make the Adana again for me and personally deliver it to my home. The order arrived at 10pm, cold and inedible. For once in a long time I was ready to give this restaurant another chance to prove itself. And again my past experience has been confirmed and repeated. Now I've finally seen it. Goodbye

It's not beautiful at all waste of money

We visited Aroma Restaurant again after 2 years. The store is really big and modern. The counter and meat display looked fresh and inviting. The table service was friendly and quick. Unfortunately a bit forgetful, as the tea was only thought of after a second request. I find the prices on the menu very expensive. 13€ for a kebab plate, 17€ for Adana etc. The portions were “normal” I would say. I found the XXL kebab plate advertised to be very small. The mixed meat and the rice and fries mix were forgotten. In general it was tasty and the atmosphere was pleasant. I would like to highlight the free tea as well as the dips and the bread. Really rare. Conclusion: I would definitely go again if I'm in the area. But I wouldn't go there just for the store.

I'm so shocked, how can you do this to your own customers. I ordered a kebab with salad! What's coming? A package with the entire kebab contents and then the bread in aluminum foil, which is ultra thin and just breaks off when you want to cut it open. My salad was okay, but then I saw my yogurt dressing! Who will eat this? There was simply no dressing in it and my cocktail sauce was just so little! I'm so disappointed! Spending €15 on something like that is disrespectful! It was cold, the meat wasn't even properly seared... just a nightmare!!!

The needs of customers are not taken into account. I ordered a pizza and the delivery took a long time. I ordered pizza with chicken, but pizza came with veal and burnt. The driver wasn't friendly either and pizza was mixed up in the box. Price-performance ratio is very bad, you pay so much money for nothing

Service poor, listless. Burnt egg, not eating enough for €9.50 Restaurant ok. Toilet terrible, kitchen right next to it. No recommendation, just minus points.

Slacked off, portions became very small, 5 became 2 stars

We had something delivered. I had a kebab veal plate and the meat was cold, dry and tasted sticky. The salad was also dry. The fries soaked in fat. The wrong sauce was also added. We also ordered baklava twice, paid for it but there was no baklava. When we called there, no one answered. I was really negatively surprised and this is definitely the last time I ordered there! Actually it's not worth a star. However, the delivery person was nice, so the service was given 2 stars. Very unfortunate :(

An absolute institution for Osnabrück‼ The food is authentically Turkish, as is the service, so it's excellent. The first course is free, freshly baked bread and three homemade sauces, where can you get something like that?? We recommend the traditional meat soup (Kelle Paça) and all dishes from the charcoal grill, definitely with rice, which is perfectly seasoned! 👍🏼👍🏼 Anyone who orders pizza home here and is then disappointed is missing out on what the restaurant can really do. So take a seat and enjoy. You can get pizza somewhere else 😀

Everything was very bad, the service was zero, everything came very late, we called the waiter and called him to the table.

Ordered food. Arrived almost an hour late, called several times and said the driver was almost there. The food was almost cold and generally inedible. Pizza with eggplant was hardly recognizable as such. The size we wanted couldn't be selected (on Uber Eats), so instead of 28cm it was 32cm. The sauce that was ordered and a whole part of the order were not included and the supplier didn't know anything about it.

Ordered food on New Year's Eve, after 2 hours we contacted the restaurant by phone because our food hadn't come. Unfortunately we were held back and lied to. After 3 hours, the food still hadn't come.

Love the shop. Everything is great, regardless of whether I order or am in the store myself. +Point for the great boss, who is super personable and professional.

Unfortunately, it was great back then 10 years ago, but currently it's just a flop

We are extremely disappointed, we waited almost two hours for our food! The fries weren't ready, the kebab was just soggy and the pizza rolls weren't baked properly either. We won't be ordering there anymore! And last but not least, the food arrived cold.

Very good service. The food tastes great. That's very friendly and nice. Gladly again. Update from December 28th, 2024: Unfortunately I have to deduct 2 stars. The food still tastes great, but we noticed several times that the price of the Adana-Dürüm has risen from €9 to €11, and the portion has also become significantly smaller. It would be quite good if the portion returned to its normal size.

The dishes come cold and half raw.

I have ordered kebab döner but look salad döner, Not worth the price.

Ordered fries and burger, both arrived cold. The fries tasted like they had been warmed up again in the microwave and must have been sitting around somewhere for a while. Absolutely not recommended. Other than that, the order arrived over an hour later than promised.

Very questionable food, kebab meat just tasted old. Not good quality, the shop doesn't make any effort at all and now even makes burgers, the quality of the burgers also leaves a lot to be desired. Someone should send the health department over.

It would have been nice if it had come in a nicer form.. never again

Ordered on November 30th and canceled due to delivery time of 2 hours. Didn't get any food and was still charged over €52. To this day I'm waiting for a call back. I was a regular customer for over 10 years. Unfortunately, it wasn't the first time that I was upset about a delivery and, above all, didn't receive any food and was still charged.

The food is beautifully presented in the display cases. When we enter, there is a friendly welcome. We thought the food was fine, but we wouldn't go there a second time.

Unfortunately disappointing. We ordered via UberEats. First of all, it took significantly longer than stated and then the taste was disappointing. Likewise the quantity. The grill plate for €23 is completely overpriced. The skewers that were supposed to be there were at most half, i.e. 2 pieces of meat. There are much better Syrian restaurants. Bad value for money.

Here you are treated like a king. Food is also delicious

Unfortunately, making the place more beautiful does not improve the food. Taste and presentation were all bad. The order arrived late. We were 4 people and we ordered the same dishes, two of them came and were eaten halfway, the other two came later. If I had read the reviews I wouldn't have gone anyway. If a business gives bad reviews and tells you that you will never come again, that's okay, you will stay away from that place.

Yesterday evening I relaxed and ordered 2 kebabs and 2 fries from Aroma for myself and my cousin, well I've already been to the toilet 3 times and my stomach is currently playing black ops 6 in my stomach. No, honestly the food was unfortunately not edible. The bread had probably been lying around for 2-3 days and the meat was already slightly hard and there was already a crust on the edge, bah the fries? Mmm, way too salty and didn't look particularly appetizing either. I won't even think about eating here again and I can't recommend it to anyone. To the owner…. Best to close store Thank you

Minced meat pita with cheddar is number 131 from the menu. You should definitely eat it. I buy it as a package every evening. It tastes amazing. I recommend it to everyone. 🖐️

I ordered food from the Aroma app. The delivery came relatively quickly, but one item was missing from my order: my Lamacun. I then immediately called the restaurant. An employee answered my call, but he was extremely unfriendly. He initially claimed that everything had been delivered. After I explained to him again that my Lamacun was missing, he said it would be delivered in half an hour. I thought to myself that something like this could happen and waited. But even after two hours nothing had arrived. So I called again. I was then informed that they apparently couldn't find my address. At this point I'm wondering how it worked so quickly the first time without any problems with the address. Not even a call for clarification was made. I had to call a third time to ask about my food again. If I hadn't bothered with it so much, the restaurant would have just kept my money. Finally the Lamacun was delivered - but again wrong. It almost seemed like a bad joke. The food was also cold and inedible, and I even found a black hair in it. Needless to say, I couldn't eat it anymore. This experience was extremely disappointing. The service and quality have significantly deteriorated. For me it means: never again.

Yesterday's food was cold, it didn't taste good, the rice was hard and the meat was inedible. No further recommendation!!

I was eating there today, the food was cold and very disgusting. Price and quality bottom drawer

I ordered a chicken kebab with tomatoes, cucumbers and cocktail sauce. Had to wait. Just before my order was made, another came in. So I only got the leftovers from the chicken meat that had been cut off. I didn't get any cucumbers even though I ordered them. In terms of hygiene, they don't take it too seriously. Fries are touched with bare hands. The guy who cashed in on me had gloves. But he did everything with them. Even my kebab. He probably only has them on for his own protection. Hey, but at least the chicken was tasty.

Better than many doner restaurants 👏

Ordered food and never arrived! Never this juice shop again!!!

I ordered food there via Lieferando. Order was accepted Order placed at 1:30am. An hour later the order was marked as "in transit". When she still wasn't there at 3 a.m., I tried to reach the restaurant. Answering machine. A short time later the food was even marked as delivered! Even though no one was available! I haven't received a call, any information or anything to eat. Seems like cheating to me. I can only advise everyone against this restaurant.

Through delivery order and it was accepted. Waited, and waited, and waited and nothing! Try to call and nothing. I feel very disappointed because it happened in the last orders, and before didn't. It is not acceptable to confirm an offer on a delivery and after don't make it, and principally let your customers wait, without an anwser or service. I think the boss would do something about it, otherwise it will bring the business around. Still love the food, but the customer service is not worth it.

Had a soup, pide with kuşbaşı and a mixed grill plate. The ladle paça soup is “green” and unfortunately smells very muttony, the pide dough is too salty, the lamb meat used unfortunately has a muttony taste and is gristly and tough. Unfortunately, the grilled pieces of meat on the grilled plate were also not tasty. Overall, unfortunately no recommendation here. The food wasn't tasty.

If I treat myself to something to eat, it's just flavor. The only store that offers a lot of variety and a large selection of food. My favorite is kaburga (lamb ribs), which is not offered in any other restaurants in Osnabrück. The atmosphere is very good and the service is top notch. So if you eat Turkish food then with Aroma

Delivery TOP Driver very nice Employees on the phone were very nice Food = -0, pizza came cold both times (first order was not edible because it was burned) and that can happen, reported by phone and got a replacement pizza but couldn't eat it because it didn't taste good at all and was full of cheese. Aroma is not what it used to be. Last order here.

One of my favourite restaurants in the city, the kebab and soups are delicious, and they deliver faster than other restaurants.

Anyone who orders their food here has only themselves to blame; stomach poisoning is inevitable

After a normal waiting time, the food came lukewarm and the fries were wobbly and a portion of fries was missing. After the first call, a stressed employee assured us that the driver was on the way, and after another 30 minutes we contacted again. Unfortunately, the second conversation was very rude, "the fries would come" when we were told that 40 minutes had already passed, there was only a defiant "yes..." at the same time the driver came with the lukewarm fries after 40 minutes. We have never experienced customer interaction like this before.

Very tasty, quick ordering and large space. Doesn't look good from the outside ,but inside 10/10

Ordered food via Lieferando and simply didn't arrive. You can't reach anyone for hours at a time. Please don't even try it and just save yourself the money and effort.

My delivery didn't arrive. Unfortunately no one answered the phone. After waiting 2 hours, ordered somewhere else. :(

I ordered the family pizza. I didn't like it at all, the ingredients were way too bland and it just didn't taste good

Super tasty and very good service!

Get food delivered. Meat is raw and everything else is no better than fries... Not recommended from my side! Prices expensive for such quality!

The new baklava is very bad, I want the good baklava again. Until then there are only 3 stars. Otherwise this is a great shop.

This shop has been here for 14 years and has managed to survive. The grill plate is highly recommended!

very clean very high quality and very tasty I recommend it to everyone

I don't even know where to start and what the best thing on the menu is, because one thing is for sure and that's why I don't understand the negative reviews - I always like it exceptionally well! The best Adana Dürum I have ever eaten, pide that are out of this world. Pizza rolls that simply exceed the name. Great dishes, simple, no frills, I'm glad I keep ordering here! My recommendation is definitely the pide with minced meat and cheese! Very closely followed by Adana Dürum!

No good food will always be disappointed never again

I ordered 2 kebab plates-XXL with rice via Uber. Delivery took longer than Uber estimated. It took about an hour, I thought it was completely okay and I would have liked better communication from Uber. If in doubt, call the restaurant and they will probably be able to give you better information. The packaging of the food was great and the food itself could have been a bit warmer. The portions were actually XXL (who would have thought) and one plate is enough for two people. The taste was perfectly fine, nothing special but definitely tasty and not soggy or anything. But I didn't order anything exciting. Overall, I am absolutely satisfied. Good-tasting, delivered food for under €7 per person is absolute value for money for me. Next time I'll just order a plate for two people and a starter or something, then it'll probably taste even better.

Very nice restaurant for family, very nice and attentive staff. You receive a warm welcome and the food is really beautifully prepared and delicious.

This is the best restaurant in Osnabrück. We look forward to coming back🤩🤩🤩

Very tasty food, Halal. The waiter is very nice. And in the restaurant there is a mesjid for prayer

In a word: delicious. Homemade ayran, delicious kofta. Food from the charcoal grill. Top!

The pizza tastes like a ready-made one from the supermarket! The lamb kebab was absolutely done and dry and tasted a disaster for me!!! I know things completely differently from Cologne. Toilets disgusting and smelly as soon as you go downstairs. I can't recommend it to anyone, spend your money elsewhere!

We had food delivered to our house (a family pizza). Our request (pizza without onions) was accommodated. Unfortunately the delivery took over 1 hour and the pizza dough wasn't cooked through. It's a shame because the pizza itself was delicious, but you couldn't eat it like that.

Very very rude after I called there and didn't receive my order!

We ordered a kebab on a takeaway plate, but we didn't like it because the chicken meat was salty, otherwise we were disappointed

I just ordered a pizza from Aroma. To be honest, I'm a bit speechless. The dough isn't cooked through, the cheese tastes like rubber - not what I expected. That was the last order.

We recommend! We always go there in the evening or at night and have always been thrilled with the food. The service is always friendly. The grill plates are particularly recommended. The chicken is the best I've ever eaten - both the marinade and grill flavor are excellent.

Everything tasted really delicious 👍

What's going on here is really catastrophic. The store used to be very better and disrespectful on the phone

We have been waiting like one hour and ordered just 2 Pizzas , they ordered to every one else so many plates , so more than hour for 2 pizzas and after this when we asked about it , they said we forgot about it !!!!!!!!!!!!!!!!!!!!!!!!!!

Rating for Aroma Osnabrück I had a very disappointing experience with Aroma Osnabrück. The pizza took way too long to be delivered and when it finally arrived the pizza was dry and burnt. The onions were black and the hollandaise sauce we ordered was missing, even though we paid extra for it. The fries were wobbly, inedible and obviously frozen, soaked in oil. Our call to clarify the problem was rudely rejected. We were told there was nothing they could do and then just hung up on us. I strongly advise against ordering from Aroma Osnabrück. This experience was a huge disappointment.

The food didn't arrive fully cooked and it wasn't complete. When we called to complain, the employee hung up without ending the call. Unfortunately the food had to be thrown away. Service really disappointing.

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