Aroma Restaurant Ocakbasi Holzkohlegrill Osnabrück in Osnabrück

Ordered on November 30th and canceled due to delivery time of 2 hours. Didn't get any food and was still charged over €52. To this day I'm waiting for a call back. I was a regular customer for over 10 years. Unfortunately, it wasn't the first time that I was upset about a delivery and, above all, didn't receive any food and was still charged.

The food is beautifully presented in the display cases. When we enter, there is a friendly welcome. We thought the food was fine, but we wouldn't go there a second time.

Unfortunately disappointing. We ordered via UberEats. First of all, it took significantly longer than stated and then the taste was disappointing. Likewise the quantity. The grill plate for €23 is completely overpriced. The skewers that were supposed to be there were at most half, i.e. 2 pieces of meat. There are much better Syrian restaurants. Bad value for money.

Unfortunately, making the place more beautiful does not improve the food. Taste and presentation were all bad. The order arrived late. We were 4 people and we ordered the same dishes, two of them came and were eaten halfway, the other two came later. If I had read the reviews I wouldn't have gone anyway. If a business gives bad reviews and tells you that you will never come again, that's okay, you will stay away from that place.

Here you are treated like a king. Food is also delicious

Yesterday evening I relaxed and ordered 2 kebabs and 2 fries from Aroma for myself and my cousin, well I've already been to the toilet 3 times and my stomach is currently playing black ops 6 in my stomach. No, honestly the food was unfortunately not edible. The bread had probably been lying around for 2-3 days and the meat was already slightly hard and there was already a crust on the edge, bah the fries? Mmm, way too salty and didn't look particularly appetizing either. I won't even think about eating here again and I can't recommend it to anyone. To the owner…. Best to close store Thank you

Minced meat pita with cheddar is number 131 from the menu. You should definitely eat it. I buy it as a package every evening. It tastes amazing. I recommend it to everyone. 🖐️

I ordered food from the Aroma app. The delivery came relatively quickly, but one item was missing from my order: my Lamacun. I then immediately called the restaurant. An employee answered my call, but he was extremely unfriendly. He initially claimed that everything had been delivered. After I explained to him again that my Lamacun was missing, he said it would be delivered in half an hour. I thought to myself that something like this could happen and waited. But even after two hours nothing had arrived. So I called again. I was then informed that they apparently couldn't find my address. At this point I'm wondering how it worked so quickly the first time without any problems with the address. Not even a call for clarification was made. I had to call a third time to ask about my food again. If I hadn't bothered with it so much, the restaurant would have just kept my money. Finally the Lamacun was delivered - but again wrong. It almost seemed like a bad joke. The food was also cold and inedible, and I even found a black hair in it. Needless to say, I couldn't eat it anymore. This experience was extremely disappointing. The service and quality have significantly deteriorated. For me it means: never again.

Yesterday's food was cold, it didn't taste good, the rice was hard and the meat was inedible. No further recommendation!!

I was eating there today, the food was cold and very disgusting. Price and quality bottom drawer

I ordered a chicken kebab with tomatoes, cucumbers and cocktail sauce. Had to wait. Just before my order was made, another came in. So I only got the leftovers from the chicken meat that had been cut off. I didn't get any cucumbers even though I ordered them. In terms of hygiene, they don't take it too seriously. Fries are touched with bare hands. The guy who cashed in on me had gloves. But he did everything with them. Even my kebab. He probably only has them on for his own protection. Hey, but at least the chicken was tasty.

Ordered food and never arrived! Never this juice shop again!!!

Better than many doner restaurants 👏

I ordered food there via Lieferando. Order was accepted Order placed at 1:30am. An hour later the order was marked as "in transit". When she still wasn't there at 3 a.m., I tried to reach the restaurant. Answering machine. A short time later the food was even marked as delivered! Even though no one was available! I haven't received a call, any information or anything to eat. Seems like cheating to me. I can only advise everyone against this restaurant.

Through delivery order and it was accepted. Waited, and waited, and waited and nothing! Try to call and nothing. I feel very disappointed because it happened in the last orders, and before didn't. It is not acceptable to confirm an offer on a delivery and after don't make it, and principally let your customers wait, without an anwser or service. I think the boss would do something about it, otherwise it will bring the business around. Still love the food, but the customer service is not worth it.

Had a soup, pide with kuşbaşı and a mixed grill plate. The ladle paça soup is “green” and unfortunately smells very muttony, the pide dough is too salty, the lamb meat used unfortunately has a muttony taste and is gristly and tough. Unfortunately, the grilled pieces of meat on the grilled plate were also not tasty. Overall, unfortunately no recommendation here. The food wasn't tasty.

If I treat myself to something to eat, it's just flavor. The only store that offers a lot of variety and a large selection of food. My favorite is kaburga (lamb ribs), which is not offered in any other restaurants in Osnabrück. The atmosphere is very good and the service is top notch. So if you eat Turkish food then with Aroma

Delivery TOP Driver very nice Employees on the phone were very nice Food = -0, pizza came cold both times (first order was not edible because it was burned) and that can happen, reported by phone and got a replacement pizza but couldn't eat it because it didn't taste good at all and was full of cheese. Aroma is not what it used to be. Last order here.

One of my favourite restaurants in the city, the kebab and soups are delicious, and they deliver faster than other restaurants.

Anyone who orders their food here has only themselves to blame; stomach poisoning is inevitable

After a normal waiting time, the food came lukewarm and the fries were wobbly and a portion of fries was missing. After the first call, a stressed employee assured us that the driver was on the way, and after another 30 minutes we contacted again. Unfortunately, the second conversation was very rude, "the fries would come" when we were told that 40 minutes had already passed, there was only a defiant "yes..." at the same time the driver came with the lukewarm fries after 40 minutes. We have never experienced customer interaction like this before.

My delivery didn't arrive. Unfortunately no one answered the phone. After waiting 2 hours, ordered somewhere else. :(

Ordered food via Lieferando and simply didn't arrive. You can't reach anyone for hours at a time. Please don't even try it and just save yourself the money and effort.

Very tasty, quick ordering and large space. Doesn't look good from the outside ,but inside 10/10

I ordered the family pizza. I didn't like it at all, the ingredients were way too bland and it just didn't taste good

Super tasty and very good service!

Get food delivered. Meat is raw and everything else is no better than fries... Not recommended from my side! Prices expensive for such quality!

The new baklava is very bad, I want the good baklava again. Until then there are only 3 stars. Otherwise this is a great shop.

This shop has been here for 14 years and has managed to survive. The grill plate is highly recommended!

very clean very high quality and very tasty I recommend it to everyone

I don't even know where to start and what the best thing on the menu is, because one thing is for sure and that's why I don't understand the negative reviews - I always like it exceptionally well! The best Adana Dürum I have ever eaten, pide that are out of this world. Pizza rolls that simply exceed the name. Great dishes, simple, no frills, I'm glad I keep ordering here! My recommendation is definitely the pide with minced meat and cheese! Very closely followed by Adana Dürum!

No good food will always be disappointed never again

I ordered 2 kebab plates-XXL with rice via Uber. Delivery took longer than Uber estimated. It took about an hour, I thought it was completely okay and I would have liked better communication from Uber. If in doubt, call the restaurant and they will probably be able to give you better information. The packaging of the food was great and the food itself could have been a bit warmer. The portions were actually XXL (who would have thought) and one plate is enough for two people. The taste was perfectly fine, nothing special but definitely tasty and not soggy or anything. But I didn't order anything exciting. Overall, I am absolutely satisfied. Good-tasting, delivered food for under €7 per person is absolute value for money for me. Next time I'll just order a plate for two people and a starter or something, then it'll probably taste even better.

Very nice restaurant for family, very nice and attentive staff. You receive a warm welcome and the food is really beautifully prepared and delicious.

This is the best restaurant in Osnabrück. We look forward to coming back🤩🤩🤩

In a word: delicious. Homemade ayran, delicious kofta. Food from the charcoal grill. Top!

Very tasty food, Halal. The waiter is very nice. And in the restaurant there is a mesjid for prayer

The pizza tastes like a ready-made one from the supermarket! The lamb kebab was absolutely done and dry and tasted a disaster for me!!! I know things completely differently from Cologne. Toilets disgusting and smelly as soon as you go downstairs. I can't recommend it to anyone, spend your money elsewhere!

We had food delivered to our house (a family pizza). Our request (pizza without onions) was accommodated. Unfortunately the delivery took over 1 hour and the pizza dough wasn't cooked through. It's a shame because the pizza itself was delicious, but you couldn't eat it like that.

Very very rude after I called there and didn't receive my order!

We ordered a kebab on a takeaway plate, but we didn't like it because the chicken meat was salty, otherwise we were disappointed

I just ordered a pizza from Aroma. To be honest, I'm a bit speechless. The dough isn't cooked through, the cheese tastes like rubber - not what I expected. That was the last order.

We recommend! We always go there in the evening or at night and have always been thrilled with the food. The service is always friendly. The grill plates are particularly recommended. The chicken is the best I've ever eaten - both the marinade and grill flavor are excellent.

Everything tasted really delicious 👍

What's going on here is really catastrophic. The store used to be very better and disrespectful on the phone

We have been waiting like one hour and ordered just 2 Pizzas , they ordered to every one else so many plates , so more than hour for 2 pizzas and after this when we asked about it , they said we forgot about it !!!!!!!!!!!!!!!!!!!!!!!!!!

Rating for Aroma Osnabrück I had a very disappointing experience with Aroma Osnabrück. The pizza took way too long to be delivered and when it finally arrived the pizza was dry and burnt. The onions were black and the hollandaise sauce we ordered was missing, even though we paid extra for it. The fries were wobbly, inedible and obviously frozen, soaked in oil. Our call to clarify the problem was rudely rejected. We were told there was nothing they could do and then just hung up on us. I strongly advise against ordering from Aroma Osnabrück. This experience was a huge disappointment.

The food didn't arrive fully cooked and it wasn't complete. When we called to complain, the employee hung up without ending the call. Unfortunately the food had to be thrown away. Service really disappointing.

thank you for wonderful loading.

Definitely not possible to eat pizza somewhere else. Tomato ketchup, smoked salami and too salty. Mercimek soup is delicious though.

Only a small selection for vegetarians - therefore not recommended in that sense.

Not tasty, not fresh food. Very small portions. The owner of the establishment files complaints about truthful reviews. I don’t recommend it to anyone!

Delaying delivery and insulting customers for objecting to the delay

Turkish food is no different, thank you very much. I no longer have to go to Turkey for kebab and kunefe.

A great restaurant! All employees are very friendly and attentive, rarely seen such good staff. The food also tasted very good, we had 4 different dishes and they were all super tasty. It was also a nice evening to break the fast. The staff did their best to ensure that every guest had something to eat on time and there were dates and an appetizer at every table. So thanks to all the employees, we'll be happy to come back.

Hello, we were now at the restaurant, it tastes very tasty, the best restaurant in Johannisstraße, the best shop in Osnabrück, nice service, a kitchen, a family that is simply great 👍 good, tasty, always see you soon 👋 👍😊👍👍👍👍 recommended

The kebab is falling apart and some of the vegetables are still broken, the bread is falling apart and instead of the kebab meat there is lamb in it. You pay 1 euro extra for sheep's cheese to have a small piece in it for the last time you order it

Really nicely done, sweets are very tasty. The service was very friendly and quick even though it was completely full

Very good food, staff very polite

The staff is unable to follow simple delivery instructions and comes up with the crazy idea of ​​ringing the bell at half past four in the morning instead of making contact by phone as instructed. Thanks for sleepless nights!

I had to wait 1:30min without an update and when I tried to call the store nobody answered, but they took my money 🤣🤣🤣 I don’t recommend this restaurant

The food is always very tasty and it's a really nice, clean restaurant. The only problem is that the prices are unfortunately a bit overpriced, but we still love the food there

The pizza was super salty. I couldn't eat more than half of it. (Turkey salami, beef ham, mushrooms and onions, I had extra broccoli) Everything arrived and the delivery was very fast. Because of the distance I didn't expect it to be hot but it was still very warm 👍🏻. The chicken kebab was super delicious, well seasoned and very tender. Unfortunately the fries weren't of good quality, they were pretty dry and the cocktail sauce was more of a curry sauce but very tasty.

The ingredients are of high quality, but the workmanship is zero. Even though we constantly tell the waiters, the meat always comes uncooked.

This restaurant used to be really good and we enjoyed driving the 30 kilometers. The last 3 visits we were not happy with the food. Savings are made on the quality of the lamb and other dishes, such as Iskander, are no longer lovingly prepared.

I ate the Mixed Grill, it was delicious, thank you. The employees were very nice, I'll gladly go there again next time.

Ordered food via Lieferando. It took 1 1/2 hours for the food to be delivered. Fries were sticky, schnitzel in sauce was also sticky. Everything delivered in Styrofoam trays and wrapped in cling film. It was really annoying to have to take it off and the kebab bread was wrapped in aluminum foil and was as dry as a fart and everything was lukewarm. Pizza went like this. Rice with kebab was also ok. But we won't order there anymore.

Extremely polite and sooo delicious!!! Best kebab in Osnabrück

Bottomless, not even enjoyable when drunk

Invisible oasis in the city center - good menu - fresh food - great taste! Always happy

It was worth driving the extra 70km and eating there. Great guys

Today, we went to the grill as a family and the meat smelled like cutlets and burnt chicken, and the bread was stale as a stone, and the salad was as if they had picked it up from the garbage. We complained to the waiter and said to the boss of the room. His wife came and was very reserved and arrogant. I do not recommend it to anyone.

Service and ambience of the restaurant 10/10, the kebab meat was a bit dry but the plate dishes are 10/10

It was great, thank you aroma team

Wonderful! Everything is perfect: cozy atmosphere, delicious and lovingly prepared food, great Ayran, friendly service, reasonable prices... I'd be happy to come back

Great atmosphere and very tasty food ❤️ always happy ❤️

When you walk into the store it looks very chic and upscale We were really happy When we were served food The enthusiasm went away really quickly - the meat tasted like it had been warmed up twice on the grill My plate looked like it was made from leftovers and my Adana spies were torn off And the best part of the evening was when I found 2 long blonde hairs in the children's kebab plate We didn't touch the food anymore and left Never again

Very tasty 😋 food & very friendly ♡

The food is great, but the service is lame! Not friendly staff

We just ordered Adana kebab and iskender. If your Adaba kebab is at least 3-day-old bone dry meat and iskender, the doner meat is cut too thick and still has 0 flavor. Aren't you ashamed to feed the 3-day-old meat to the customer? I advise you to check your meat immediately. I will not order anything from your shop again, even if I die of hunger.

The food was delicious. Also, the manager was very friendly and sympathetic. We were very pleased

If I could give 0 star, I would. First of all we went there and no one greeted us and we have to wait for more than 5 minutes without anyone greeting us (although there’s 4 People there on the counter). They didnt tell us to wait or to take a seat or to order. And then after I order 2 Döner, and I tell them I need plates, they said I AM NOT ALLOWED to eat inside because I didnt tell them before. He said I was supposed to take a seat and order from the waiter meanwhile NO ONE TALKED TO US BEFORE. 100% WOULDNT go back there at all.

I had a very tasty meal there for a reasonable price

We didn't like it at all, there are still more points to criticize but it's not worth it. Never again

Today, around 22:00 in the evening, I went there because I wanted dessert. I would not have gone. Paying 20 Euros for 4 desserts is not a healthy idea for me. I don't think I will ever go there again, and what is interesting about it is that it is cold to get me away as soon as possible. He gave me the dessert with an attitude without weighing it. If you want to pay all your money for a dessert, I recommend this place to you.

Difficult. I was on a course and doing some shopping when I looked at the menu. While I was still looking, someone came and pulled me into the restaurant. Not aggressive but rather hospitable, but very offensive. I said I would like a normal kebab with cheese and nice and spicy. Then he said this in Turkish to the colleague behind the counter. And I wanted to drink a Fanta, I said, he asked again, I looked him in the eyes and said “yes, Fanta” In short, I got a Coke and said when I brought it that I had ordered a Fanta 😂 in the end there was only the Coke for me. Doner kebab was with some cocktail sauce and actually just meat in it. Not seasoned. Taste was ok. 3/5 compared to crunchy kebab from Kassel only a 2/5 So all in all, quite a strange visit and everything else as usual 😂

There is really oriental food here. No matter whether it's kebab, pide or meat skewers. The food is very tasty and the service is very friendly (but it depends a bit on the time. The later the more likely you are to miss a friendly smile) The ambience is OK but that is of course a matter of taste. It's more important to me that the food tastes good and that's 100% right.

Magnus and others didn't like it

Aylecek bir family pizza tuna sipariş ettik tam bir fiyasko… Pizza kuru sanki 10 gün önceki yapılmış Pizzayı bize ısıtıp servis yapmışlar, domatessosu hiç yok, soğan koymamışlar, Peyniri azdı daha nediyim insaf biraz bizde Para veriyoruz bizde çalışıpta Para kazanıyoruz. Together with my family we ordered a "family pizza tuna" which didn't turn out well and didn't taste like anything because they are stingy. There was no tomato sauce on the pizza, no onions, very little cheese on it and the dough was somehow strange as if it was made 10 days ago.

Best Chef Matin and very tasty grill

I've been eating there for years, ordering often and have never had a problem with the guys, they're all nice. The food is always good, I've ordered so many times and it's always been great. Best shop on Neumarkt for years. Thanks to you

The meat was delicious, but unfortunately the rest didn't taste good at all. Some of the fries were still raw and the rest had no taste. The service was very friendly and quick. Prices too high for the taste.

Rating for Aroma Aroma Restaurant Ocakbasi charcoal grill Osnabrück Unfortunately, my experience with Aroma Aroma Restaurant Ocakbasi Charcoal Grill Osnabrück was extremely disappointing. The inability of staff to adequately communicate with customers has caused significant inconvenience. I ordered through Lieferando and was prepared to wait for the usual delivery time of 45-60 minutes. However, it was unacceptable that my order was driven around for over half an hour, so my food arrived cold after it was already the fifth order on the route. After I canceled the order, and of course paid the travel costs and tip, I was contacted by the staff and treated in an unprofessional manner. The fact that I was told not to order from them in the future shows their lack of understanding of customer service and customer satisfaction. Given this disappointing experience, I unfortunately cannot recommend the Aroma Aroma Restaurant Ocakbasi Charcoal Grill Osnabrück. It is unfortunate that the quality of service and understanding of customer needs is so poor.

Delicious food. The waitresses make a lot of effort and are friendly. Ambience is ok. However, the waiting time for food was rather long due to the rush of guests. Overall, worth a visit and would love to do it again.

New furniture, lots of space, but unfortunately there are dirty toilets, floors and many broken tiles that need repair or renovation. Dishes have become smaller and more expensive than a year ago, you only get a side dish with a grill plate, 1 kilo of rice with 1 skewer, or other starter with bread to keep your stomach full, that's a trick that the guests use Bread fills you up and you don't have to complain about the small portions. The staff is friendly, but without experience, like snack bar service, you have to say everything several times until the matter is completely delivered. The table isn't tidied up and they don't know how to ask for drinks or dessert. Two stars for the polite staff and the new furniture

I am very satisfied with the food, thank you very much

The food was very delicious and the service was very good danke an aromaa 😊😊

After 1.5 hours the food was delivered. Unfortunately it was only lukewarm and not particularly tasty. Driver was nice.

Ordered at 6 p.m. on a Tuesday, the food was supposed to arrive at 7 p.m., but we had to wait until after 8 p.m. for our food. The fries were cold and sticky, the burgers were also sticky. Only the pizza was acceptable/solid. Unfortunately, the only conclusion that remains is: no aroma in the aroma

Now my family and I ordered something to eat, unfortunately the meat was raw, the salad wasn't there, and there wasn't a complete order of tzatziki, there weren't any fries like cardboard, as if they had been in the deep fryer twice. Simply put, it was disgusting... No thanks, never again... On the phone we were portrayed as liars and unfriendly... since they didn't get any further, they hung up on us very cheekily