Alto-Shaam GmbH in Bochum

According to his opening hours, he's open until 2:30 a.m. I call and every time I'm told he's closed, even though I call at 10:30 p.m. If that's the case, then change your opening hours – sometimes you're open, sometimes you're closed. How is your business supposed to run like that? Think about it.

The food was really not good. Poorly seasoned, and the pasta wasn't cooked al dente. It was a far cry from Italian taste.

No self-service kiosks; after a long wait, we were informed at 5:00 PM that they were out of plant-based nuggets. Of course, on a Saturday during the pre-Christmas season, nobody could expect any demand. The food was probably standard McDonald's fare, so that wasn't considered a negative.

Never deliver food on time, been waiting for 2 hours, very disappointed